Customer Project Manager Salary in Boise, ID

About the TeamThe AP Curriculum and Assessment (C&A) Team at College Board (50+ staff) collaborates with colleagues across all aspects of the AP Program to develop, manage, and deliver AP's 40+ courses in a wide variety of subject areas. AP® is a rigorous academic program built on the commitment, passion, and hard work of students and educators from secondary schools and higher education. AP provides willing and academically prepared high school students with the opportunity to study and learn at the college level. About the OpportunityAs the Senior Project Manager, AP Curriculum and Assessment, you are responsible for overseeing all project management for course and exam revisions and updates from beginning to end. You are responsible for the maintenance and improvement of all course and exam revision and updates roadmap documents, timelines, and process templates and documentation. As Senior Project Manager, you are responsible for creation of project plans in SmartSheet, monitoring each step of the plan, reporting on the health of the project, and ensuring the project meets its deadlines with all appropriate deliverables completed. You will also act as the C&A project liaison for projects that C&A staff work on with other departments within AP, such as project additions, project-based learning, research studies, etc.Additionally, you are responsible for the creation of a library of process documentation and templates to support all operational and project-based work for the full Curriculum and Assessment team. This process documentation must be clear and designed to align and streamline the work done within the department. Part of this library will include the creation and maintenance of file structures within SharePoint as well as the revamping of SmartSheet dashboards to be full-team as well as course-specific and contain all necessary visualizations and links to process documents as well as commonly accessed links. You are responsible for oversight and improvement of the existing SuperCalendar (a SmartSheet calendar system designed to unify all tasks and deadlines within a single individualized and personalized calendar) to ensure it is meeting the needs of all C&A staff, inclusive of work done with other departments within AP.Finally, you are responsible for managing the roadmap and data sourcing for standard setting and acting as the liaison with Psychometrics. You will also support the oversight of the multi-million dollar AP Curriculum and Assessment Operations budget as well as provide cross-team support for all cyclical operational work and special projects that may arise involving C&A staff.In this role, you will:AP Course and Exam Updates and Revisions (50%)Maintain the course and exam revisions and updates timelines, refining them when necessary based on research and experience, and developing additional documents related to process and timeline for course and exam revisions and updates.Create a project plan and serve as Project Manager for all course and exam revisions and updates, from initiation/kick-off of course framework development to implementation of revised/updated course and exam, including collaboration with departments such as publications, instruction, course audit, and AP Classroom.Serve as C&A project liaison when needed for projects C&A staff are involved in cross-departmentally, such as project additions, project-based learning, research studies, and other projects as designated.Oversee and manage the standard setting roadmap and all related data sources and artifacts that serve as inputs to standard setting decisions and processes, including liaising with Psychometrics.Process Development, Structure, and Organization (40%)Maintain, augment, and improve the existing "SuperCalendar" structure within SmartSheet, including coordination with other departments to incorporate those workstreams.Conduct on-going research, inclusive of surveys and focus groups, to understand and define the needs of the C&A Team with regard to process documentation, process library, file structure/management, and dashboards.Document the input and feedback gained from the research and utilize it to continuously improve on the structures and processes created to further improve and refine them in alignment with organizational and team goals.Create well-developed process templates and documents for common projects for C&A staff, including timelines, document templates, and SmartSheet timelines and dashboards.Develop and maintain a file structure/management schema within Sharepoint and SmartSheet that is well-documented and clearly understood by all team members.Refine and revamp the existing C&A dashboards on SmartSheet to make them a single stop for all C&A team members to find what they need to do their work in the most efficient way possible, including course-specific information, SuperCalendar, process documentation, commonly accessed links, and anything else identified within the research as needed by the team.AP Operations and Budget (10%)Provide cross-team support for all cyclical operational work.Support with financial oversight of multi-million dollar AP Curriculum and Assessment Operations BudgetAbout YouA Bachelors degree, Masters degree preferred.At least ten years of relevant project, product and/or program management leadership required, preferably in the education industry.A strong background in quantitative data analysis required.Superior technical skills/expertise in Smartsheet and full suite of Microsoft office applications (especially Excel and Powerpoint).Strong analytical thinking skills and a data-driven approach to decision-making and prioritization, with the ability to forecast and measure using appropriate metrics.Ability to oversee multiple workstreams with dependencies while keeping projects and budgets on track.Ability to identify risks early with a creative approach to problem-solving.Proven ability to build relationships and influence others to action.Ability to lead meetings effectively with a broad range of internal and external constituents.Superior presentation and written communications skills.Superior project management skills.Ability to manage the entire process/product line life cycle from strategic planning to tactical activities.Must have demonstrated experience, judgment, and leadership to execute diverse projects simultaneously with multiple stakeholders at all levels of the organization.Strong customer service orientation.Willingness to travel 6 to 8 times a year (domestic).Authorization to work in the United StatesAbout Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $104,000 to $150,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-REMOTE#LI-GG1

PMP-Certified Project Manager - Wisconsin Residency RequiredRemote, 12+ month contractProject Manager - Department of Children and Family 131030Remote, must be Wisconsin resident12+ month contractMy top client is looking for a results oriented and adaptable individual with a 'can do attitude' to lead business intelligence projects for their business partners. This project manager will lead multiple projects from small to multi-million-dollar development efforts. The person in this role will lead the business intelligence development team members to complete projects and work closely with our business partners to ensure its success.Responsibilities:Be responsible for technical and overall project management on enterprise-wide business intelligence applications and architecture. Develops project charters, plans, deliverables and other project artifacts.Works closely with the project sponsor and IT senior management to understand and prioritize project tasks. Solves complex technical problems. Understands business objectives and problems, identifies alternative solutions, performs feasibility studies and cost/benefit analysis of alternatives in support of enterprise-wide business intelligence.Builds an effective team and directs the work of the project team to meet project milestones. Develops standards, policies and procedures for the form, structure and attributes of the business intelligence documentation, tools, and systems. Develops data/information quality metrics.Develop and maintain project charters, plans, deliverables, and other project artifacts.Work closely with the project sponsor and IT senior management to understand and prioritize project tasks, solve complex technical problems, understand business objectives and problems, identify alternative solutions, and perform feasibility studies and cost/benefit analysis.Qualifications:Thorough understanding of industry standard web application project management methodologies and reporting including PMP (or similar industry standard) CertificationStrong customer service and relationship management experienceBusiness intelligence/data warehousing project management experienceProject documentation skills and experience to support project chartering, scoping, and other project deliverables.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .We look forward to working with you.Beacon Hill. Employing the Future (TM)

Job DescriptionSUMMARY: As a key member of the Project Management Office (PMO) group, the PMO Operations Project Manager plays a critical role in defining, implementing, and managing all operational aspects of our organization's project management office. This position focuses on driving efficiency, transparency, and excellence across operational processes to ensure consistency, accountability, and successful project delivery.ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Support Governance Framework Implementation - Uphold the organization's established project governance structure. Understand roles and responsibilities, follow decision-making procedures, and maintain clear lines of accountability.Standardize and Streamline Processes - Promote and maintain consistent project management methodologies and best practices. Manage templates, tools, and workflows to optimize project execution.Enhance Transparency & Reporting - Develop and implement standardized reporting procedures to provide clear and timely project health information to stakeholders. Create reports, dashboards, or establish communication protocols.Initiative Intake Management - Develop robust tracking mechanisms and dashboards for initiatives through the Investment Committee. Highlight the current state of initiatives.Cross-Functional Collaboration - Drive collaboration and communication across functions to ensure alignment on operational priorities and successful project execution.Metrics and Innovation - Monitor and analyze key performance metrics to assess operational effectiveness and identify areas for improvement.Lead the development and implementation of innovative solutions to optimize operational efficiency.Supervisory Responsibilities: This position has no formal supervisory responsibilities.MINIMUM REQUIRED QUALIFICATIONS:Bachelor's degree AND5+ years of experience in project management, with a focus on operational excellence and strategic planning OREquivalent combination of education and experienceCertificates and Licenses: None required.OTHER REQUIRED QUALIFICATIONS:Highly ethical professional with strong business acumenTeam player with strong communication skills - including the ability to read and write acceptable business English; Understands importance of responding to internal and external customer inquiries in a prompt and professional manner;Proven track record of successfully leading complex projects and initiatives from inception to completion.Excellent strategic thinking and problem-solving abilities, with a focus on driving innovation and continuous improvement.Advanced knowledge of project management methodologies, tools, and best practices.Ability to be exacting, thorough and attentive to detail, while still meeting deadlinesUnderstanding of the importance of being process orientedProficient in JIRAProficient in SmartSheetsProficient in Microsoft Outlook, Excel and WordAbility to adhere to strict deadlines, willing and able to do what it takes to get the work doneMicrosoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.Ability to clear required background checkWORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is virtual and open to residents of the 50 states, D.C.COMPENSATION & BENEFITS: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be $91,302.00 - $146,083.20. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

RESPONSIBILITIES:Kforce is immediately adding a full-time Direct MPS Project Manager in support of our nationally recognized, Consumer and Commercial Electronic R&D client in Boise, ID. The role of the Transition team is to plan and successfully transition operational responsibility for contracted Managed Print Services from the customer to the client. Project management responsibilities will be carried out offsite, remotely.Responsibilities: Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives Works on problems of diverse complexity and scope May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process Exercises independent judgment within generally defined policies and practices to identify and select a solution May seek advice to make decisions on complex business issuesREQUIREMENTS: First Level University degree or 5 years of experience in project management or in like roles/businesses Speaks with expertise to many layers of depth related to project management methods On a development plan leading to higher PM skills Strong people management skills, typically with indirect reports Able to apply effective project management methods Able to analyze and resolve problems Able to focus on customers The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Summary:Responsible for using best practice PMO methodology to create a project plan to fit the stakeholders/sponsors needs and deliver on desired outcomes.Education/ Experience: Bachelors degree in an IT-related discipline - preferred.PMP certification - preferred.8+ years experience managing projects.Skills and Competencies:Advanced verbal and written communication skills.Must have a strong command of the English language written and oral.Ability to develop project plans, manage individual deadlines and goals.Knowledge of project metrics, including gathering, reporting, trend analysis, creation, and metrics.Ability to identify issues and problems, generate soluteions and choose appropriate alternatives using basic root cause analysis.Advanced proficiency with all MS Office applications, MS Project and/or Visio.Highly organized with good time management skills.Customer service orientation, and strong interpersonal skills.Analytical thinker with creative problem solving skills and attention to detail.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™

Prioritizing the backlog to streamline the execution of program priorities, while maintaining conceptual and technical integrity of the features or components the team is responsible for.Supporting pod member development by working in concert with the Agile Coach and Scrum Master to evaluate the performance of the Pod and its' members.Leading with transparency and ongoing communications with business line partners and the Neighborhood Leaders.Translating business strategy, goals, and objectives into an understandable clear vision for the team to inform the creation and prioritization backlog of work.Partnering with Pod Lead to define and clearly communicate acceptance criteria for output based on business requirements and customer needs.Anticipates and solves complex issues using a data-driven approach to decision making including allocating funds and developing and tracking Objectives and Key Results (OKRs) that drive Bank product success. Delivers against Bank agile team level OKRs.Acts as "voice of the end-user".Proactively seeks customer feedback to learn and better understand their needs and requirements to ensure end user value is delivered to the marketplace.Optimize the flow of value through the multi-Bank agile team Agile environment and progresses towards objectives, goals, and commitments, while removing impediments, resolving conflicts, and managing risks and issues.Begin to take a strategic view and think proactively about the right way to meet objectives.Look for opportunities for continuous Bank agile team and process improvement. Makes recommendations to leadership.Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What You OfferBachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.6 years of experience in process improvement, project delivery, business/requirements analysis or directly related to supported business operations/product line.Knowledge of multiple technical software delivery methodologies (i.e., Agile, Waterfall, SAFe).Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™

PMP-Certified Project Manager - Wisconsin Residency RequiredRemote, 12+ month contractRemote, must be Wisconsin residentSome of my top clients are hiring for PMP-Certified Project Managers for various projects! These roles are remote, as long as the candidate Responsibilities include:Overall coordination, status reporting and stability of project-oriented work efforts.Establishes and implements project management processes and methodologies for the IT community to ensure projects are delivered on time, within budget, adhere to high quality standards and meet customer expectations.Responsible for assembling project plans and teamwork assignments, directing and monitoring work efforts on a daily basis, identifying resource needs, performing quality review; and escalating functional, quality, timeline issues appropriately. Responsible for tracking key project milestones and adjusting project plans and/or resources to meet the needs of customers.Coordinates communication with all areas of the enterprise that impacts the scope, budget, risk and resources of the work effort being managed. Assists Program Manager(s) in partnering with senior management of the business community to identify and prioritize opportunities for utilizing IT to achieve the goals of the enterprise.Qualifications:Experience managing and coordinating the implementation of business and technical projects.Experience developing and utilizing automated tools to make project execution efforts more efficient.Excellent oral and written communication skillsTrack record of successfully completing highly complex projectsThrive in a fast-paced, deadline-driven environmentCritical thinking and proactive problem solvingCertified PMP certificate or recognized project manager curriculum is requiredBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .We look forward to working with you.Beacon Hill. Employing the Future (TM)

Job DescriptionThe Operations Manager, Service and Support oversees two or more teams and their respective supervisors/leads who are responsible for providing services to facilitate or maintain enrollment; support end users and positively impact retention; and manage projects within the Service and Support organization. This role ensures business service level agreements are achieved and superior customer service is provided to both internal and external clients. This role is also responsible for meeting budget goals, forecasting for staff needed for each enrollment season, managing vendor performance as well as implementing strategic projects to enhance the experience of the enrollment or retention process. This role is also responsible for monitoring and maintaining service level agreements, quality of service, performance of service and support teams and translating customer feedback into actionable improvements to drive satisfaction across all support channels. Reporting to the Director, Service and Support this role develops and implements departmental goals, and collaborates with Operation Managers, IT (Information Technologies), Executives and the School Managers to build strong relationship and meet/exceed Enrollment and Retention goals.Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.The Operations Manager, Service and Support oversees two or more teams and their respective supervisors/leads who are responsible for providing services to facilitate or maintain enrollment; support end users and positively impact retention; and manage projects within the Service and Support organization. This role ensures business service level agreements are achieved and superior customer service is provided to both internal and external clients. This role is also responsible for meeting budget goals, forecasting for staff needed for each enrollment season, managing vendor performance as well as implementing strategic projects to enhance the experience of the enrollment or retention process. This role is also responsible for monitoring and maintaining service level agreements, quality of service, performance of service and support teams and translating customer feedback into actionable improvements to drive satisfaction across all support channels. Reporting to the Director, Service and Support this role develops and implements departmental goals, and collaborates with Operation Managers, IT (Information Technologies), Executives and the School Managers to build strong relationship and meet/exceed Enrollment and Retention goals.Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Maintains knowledge of K12 products and understands the enrollment processes related to supported schools in order to serve as a subject matter expert managing changes and updating key information for teams;Understands, analyzes and writes data, processes and requirements in order to address performance gaps. Assists the call center in implementing enhanced processes, procedures and training based on deep back-end system knowledge.Reports pertinent metrics to the appropriate partnering teams to advise on customer trends in requests for support, disruptions in service of platforms or applicationsOversee the overall performance of designated service and support teamsActs as the point of contact for escalations and takes ownership of ensuring issues are seen through to resolutionDetermines areas of opportunity for improvements to the experience of engagement with service and support teamsCollaborates with internal and external teams to understand enhancements to systems, platforms or applications that impact the customer experience to support the needs of all end-usersLead and motivate service and support teams to meet and/or exceed key performance metrics and service level agreementsChampions and coaches on the engagement with service and support teams to ensure all are trained to follow established processes; and to address situations where processes and procedures are not being followed or need adjustment.Works closely with multiple support and operations organizations to collaborate, make recommendations, and implement strategies / projects to improve all customer's experienceContinually enhances skills and shares knowledge gained with Supervisors and ensures communications are shared with agents;Collaborates with business operations to forecast, implement and track against departmental goals;Participates in the development of business plans and ensures the department meets/exceeds budget;Supervisory Responsibilities: Directly supervises 8 or more Full-time Equivalent (FTE) regular employees and/or contractors. Carries out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.MINIMUM REQUIRED QUALIFICATIONS: Bachelor's degree ANDFive (5) years of management experience working in a high volume, hands-on call center OREquivalent combination of education and experienceCertificates and Licenses: None required.System Requirements:Our work from home membersarerequired to have andmaintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.Ethernet connection is preferred. OTHER REQUIRED QUALIFICATIOS: Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc.Physical requirements:sedentarywork, fluent typing, listening, speaking, extensive reading, repetitivemotions, and extended computer usage.Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.); Web proficiency.Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)Strong verbal and written communication skillsConsultative approach to customer serviceStrong problem solving and analytical skills with a solutions-oriented approachAbility to work independently and within a team-oriented environmentResilient and contributes to fostering positive team moraleAbility to prioritize effectively and manage competing priorities to deliver and drive resultsHigh level of quality and accountability for work productAbility to maintain a professional home office without distraction during our hours of operationAttend virtual training via webcamAbility to travel 10% of the time (minimal if any e.g. team building event)Ability to clear required background checkDESIRED QUALIFICATIONS: Salesforce ExperiencePrior Stride/K12 Enrollment Center ExperiencePervious customer service or sales experience with proven record of achievementPrevious experience in a call-center environmentExperience with Stride/K12 Systems such as TotalView Suite, SAMS, Calabrio, etc.WORK EVVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is a remote position and open to residents of the 50 states, D.C.Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be $88,740. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

$112,000 conversion rate for CERTIFIED Project Manager NOT APPROVED STATES (must live outside of these states but within US): Alaska, Arkansas, Hawaii, Iowa, Maine, Mississippi, Nebraska, New Hampshire, New Mexico, North Dakota, Rhode Island, South Carolina, South Dakota, West Virginia, Wyoming, Washington DC Experience working in any of the following industries as a PM: Financial, Health Services, Insurance The Senior Project Manager is responsible for collaborating with staff to plan, develop and execute large, complex projects in response to priorities set by portfolio governance oversight and the Enterprise Portfolio Management Office (EPMO). This position organizes and leads project teams by working collaboratively with the authorizing sponsor and stakeholders to meet project objectives. This position begins project work prior to initiation, working with leadership to develop business case and cost benefits analysis, facilitating approval through Navitus EPMO governance oversight. The Senior Project Manager leverage industry best practices, business acumen, and experience to ensure successful and timely delivery of high-quality projects with return on stated benefits. Responsible for adhering to HIPAA and Confidentiality Guidelines. Job Responsibilities: o Prepare project schedules, including identification of major milestones, for overseeing, controlling, communicating, and managing all activities required to complete project. o Establish and maintain budget; provide validation, tracking and documentation for all related spend with proper approvals. Maintain accurate forecast and provide analysis reporting on project spend. Evaluate and analyze budget to actual to forecast; work with leadership to facilitate spend-specific decisions. o Ensure project delivery is customer focused, results orientated, performance driven and in compliance with all applicable internal and external requirements. o Consult with project team during plan development to ensure that issues and risks are identified and addressed. o Document all key decisions. Analyze project decisions for impact across the enterprise portfolio; work collaboratively to resolve conflicts and ensure communication across the appropriate channels and stakeholders. o Work with the team to identify dependencies and interactions between projects and their impacts on an integrated plan. o Conduct project communication planning, facilitate project teams, and provide oversight team, stakeholder, and sponsor updates. o Document issues, risks, and statuses; ensure reporting is maintained accurately to leadership. Escalate issues and risks while targeting the appropriate stakeholder(s) to quickly gain resolution. o Leverage available project management software tools and resources to help plan and manage projects or programs to successful completion. Assists and holds team members accountable for their sections of the overall work plan. o Collaborate with appropriate subject matter experts to design solutions to meet the requirements of the project. Facilitates the development of project business cases and cost benefits analysis. Works with leaders to map key stakeholders and prepare change management plans (following Navitus change framework). o Works with project leaders to identify project metrics and measures; works to establish methods to monitor progress towards achieving stated benefits. o Ensure project decisions are not only documented and communicated, but also aligned with the goals and objectives of the project benefits case. o Prepares initial project budget. Works with leaders to understand resource needs and creates project resource plans. Act as liaison between various areas and departments on a given project, ensuring effective integration and communication. o Ensure timely and orderly decision-making regarding projects among a diverse group of people with differing attitudes and objectives. o Ensure that good communication flows between the project team and stakeholders. Promptly address project issues. o Serve as main contact for external project partners or vendors. Understand full scope of work and related costs; manage to contract. Set and monitor quality expectations for partner / vendor deliverables. Establish communication channels to maintain active engagement and monitor priorities. o Identify, catalog, and communicate milestones, critical paths, risk areas, action items, issues, decisions, and contingency plans. Mentor project managers, team members and Navitus leaders to develop and grow an understanding of Navitus project management methodologies. Provide leadership and best practices in program, project, change management techniques and methods. Provide leadership in methodologies including, but not limited to, Waterfall, Iterative, Agile, Lean Six Sigma. Promote innovation, continuous improvement, and best practices within the EPMO and to related areas within the organization for project management. Generates and contributes to ideas and innovative approaches to enhances processes within Navitus. Create awareness of, and urgency around the need for change. Communicate proposed changes in a way that drives acceptance and ownership by stakeholders and removes barriers to successful and sustainable implementation. Actively maintain team policy and procedure documentation. Essential Background Requirements: Experience: A minimum of four (4) years relevant work (6-8 years preferred) executing successful project management from business case development through implementation Experience managing projects leveraging both waterfall and Agile methodologies Health insurance or pharmacy benefits management industry experience Licenses or Certifications Required Project Management Professional (PMP), Certified Scrum Master (CSM) or similar project management certification which provides the same functional project management training and practice standards. Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .We look forward to working with you.Beacon Hill. Employing the Future (TM)

Job DescriptionThe Operations Manager, Service and Support oversees two or more teams and their respective supervisors/leads who are responsible for providing services to facilitate or maintain enrollment; support end users and positively impact retention; and manage projects within the Service and Support organization. This role ensures business service level agreements are achieved and superior customer service is provided to both internal and external clients. This role is also responsible for meeting budget goals, forecasting for staff needed for each enrollment season, managing vendor performance as well as implementing strategic projects to enhance the experience of the enrollment or retention process. This role is also responsible for monitoring and maintaining service level agreements, quality of service, performance of service and support teams and translating customer feedback into actionable improvements to drive satisfaction across all support channels. Reporting to the Director, Service and Support this role develops and implements departmental goals, and collaborates with Operation Managers, IT (Information Technologies), Executives and the School Managers to build strong relationship and meet/exceed Enrollment and Retention goals.Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.The Operations Manager, Service and Support oversees two or more teams and their respective supervisors/leads who are responsible for providing services to facilitate or maintain enrollment; support end users and positively impact retention; and manage projects within the Service and Support organization. This role ensures business service level agreements are achieved and superior customer service is provided to both internal and external clients. This role is also responsible for meeting budget goals, forecasting for staff needed for each enrollment season, managing vendor performance as well as implementing strategic projects to enhance the experience of the enrollment or retention process. This role is also responsible for monitoring and maintaining service level agreements, quality of service, performance of service and support teams and translating customer feedback into actionable improvements to drive satisfaction across all support channels. Reporting to the Director, Service and Support this role develops and implements departmental goals, and collaborates with Operation Managers, IT (Information Technologies), Executives and the School Managers to build strong relationship and meet/exceed Enrollment and Retention goals.Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Maintains knowledge of K12 products and understands the enrollment processes related to supported schools in order to serve as a subject matter expert managing changes and updating key information for teams;Understands, analyzes and writes data, processes and requirements in order to address performance gaps. Assists the call center in implementing enhanced processes, procedures and training based on deep back-end system knowledge.Reports pertinent metrics to the appropriate partnering teams to advise on customer trends in requests for support, disruptions in service of platforms or applicationsOversee the overall performance of designated service and support teamsActs as the point of contact for escalations and takes ownership of ensuring issues are seen through to resolutionDetermines areas of opportunity for improvements to the experience of engagement with service and support teamsCollaborates with internal and external teams to understand enhancements to systems, platforms or applications that impact the customer experience to support the needs of all end-usersLead and motivate service and support teams to meet and/or exceed key performance metrics and service level agreementsChampions and coaches on the engagement with service and support teams to ensure all are trained to follow established processes; and to address situations where processes and procedures are not being followed or need adjustment.Works closely with multiple support and operations organizations to collaborate, make recommendations, and implement strategies / projects to improve all customer's experienceContinually enhances skills and shares knowledge gained with Supervisors and ensures communications are shared with agents;Collaborates with business operations to forecast, implement and track against departmental goals;Participates in the development of business plans and ensures the department meets/exceeds budget;Supervisory Responsibilities: Directly supervises 8 or more Full-time Equivalent (FTE) regular employees and/or contractors. Carries out managerial responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.MINIMUM REQUIRED QUALIFICATIONS: Bachelor's degree ANDFive (5) years of management experience working in a high volume, hands-on call center OREquivalent combination of education and experienceCertificates and Licenses: None required.System Requirements:Our work from home membersarerequired to have andmaintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.Ethernet connection is preferred. OTHER REQUIRED QUALIFICATIOS: Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc.Physical requirements:sedentarywork, fluent typing, listening, speaking, extensive reading, repetitivemotions, and extended computer usage.Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.); Web proficiency.Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)Strong verbal and written communication skillsConsultative approach to customer serviceStrong problem solving and analytical skills with a solutions-oriented approachAbility to work independently and within a team-oriented environmentResilient and contributes to fostering positive team moraleAbility to prioritize effectively and manage competing priorities to deliver and drive resultsHigh level of quality and accountability for work productAbility to maintain a professional home office without distraction during our hours of operationAttend virtual training via webcamAbility to travel 10% of the time (minimal if any e.g. team building event)Ability to clear required background checkDESIRED QUALIFICATIONS: Salesforce ExperiencePrior Stride/K12 Enrollment Center ExperiencePervious customer service or sales experience with proven record of achievementPrevious experience in a call-center environmentExperience with Stride/K12 Systems such as TotalView Suite, SAMS, Calabrio, etc.WORK EVVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is a remote position and open to residents of the 50 states, D.C.Compensation & Benefits: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be $88,740. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)