Validation Engineer Salary in Westerville, OH

Vertiv is hiring a Technical Support Engineer (remote) for our Monitoring products. This position provides technical expertise and problem resolution on the field integration of Infrastructure Management Solutions. The position acts as the main contact for Infrastructure Management team and 1st Responder Customer Engineer's in the field and provides support directly to customers as required. The role provides technical expertise and resolution in addressing product performance issues. MTS Engineers lead warranty review, service documentation, parts research, and other service-related projects and provide sustaining product support, working closely with manufacturing and other departments. The position also plays a key role in the application and engineering of monitoring solutions for Remote Monitoring offerings.RESPONSIBILITIES Technical Support Provide Domestic and International Technical Assistance Self-deploy for on-site Technical Assistance as required with minimal supervision Model and enforce Vertiv safety guidelines at all times Lead customer meetings and teleconferences as directed Lead root cause investigation for critical sites Sustaining Lead development of service-related documentation Projects Participate in design, review, and testing of Enterprise and Remote Monitoring solutions Participate in development of departmental procedures/guidelines Participate in development and validation of database forms and procedures for monitoring offerings Create and deliver Webinar content as assigned Provide classroom and field training on technical subjects as required Administration Document phone calls for tracking and reporting purposes, methods may vary Submit expense reports, trip reports, and timecards accurately and on time Manage intercompany relationships and processes for product support Continuous Improvement Attend new product and self-development training classes Stay familiar with new products/environments that may affect product operation to include new revisions, updates, upgrades, etc. Other duties or projects as assignedQUALIFICATIONS Minimum six years military experience in computer, networking, or electronic fields desired Minimum four years equivalent industry experience in one or more of the following: BAS (Building Automation System)/BMS (Building Management Systems) systems Electronic Monitoring systems Protocols and integration Computer based networks Basic database knowledge Technical support Minimum three years' experience interacting with customers in a support role required, technical support experience preferred Experience working directly with sales teams to resolve customer problems Minimum three years' experience in Monitoring or BMS/BAS systems required Excellent technical knowledge of Vertiv Monitoring products and services or similar monitoring systems is required Effective troubleshooting skills and resolution documentation Strong knowledge of PCs and Current Windows Operating Systems Proficient in all Microsoft Office products, especially MS Outlook, Excel and SharePoint Firm understanding of Data Communications Processes, including: Network devices LANs, WANS VPNs, RDP, WebEx and other remote access tools Basic understanding of key protocols: Modbus, RS232, RS422, RS485, ARCnet, and BACnet, SNMP and other network protocols. Experience with transducers and sensors Experience with schematics and wiring diagrams Excellent writing and verbal communication skills Excellent organizational and time management skills Strong analytical and problem-solving abilities Possess a positive attitude and flexibility in a rapidly changing environment Ability to manage multiple projects/issues simultaneously Properly interact with all levels in the organization, and with the customer Conscientious, accurate, detail oriented, and self-motivated Ability to work without direct supervision EDUCATION AND CERTIFICATIONS Bachelor's or associates degree in computer or electrical engineering preferred, or equivalent training and experience Interacting with customers in a technical role Working directly with hardware and/or software systems in data center or other high-availability environments PHYSICAL REQUIREMENTS Reactive, fast paced environment Professional office environment On-call availability through a national paging/cellular system using a scheduled rotation Flexible schedule (Weekends, evenings, holidays) WORKING CONDITIONS 25% domestic and minimal international Driver's License Required: Yes Available for travel in event of emergencies At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Provide technical expertise and resolution in addressing product performance issues. Complete service documentation and parts research. Participate in warranty review and other service-related projects. Participate in product sustaining efforts, working closely with manufacturing and other departments.RESPONSIBILITIES Technical Support Provide Domestic and International Technical Assistance Provide on-site Technical Assistance as required Model and enforce safety guidelines always Participate in customer meetings and teleconferences as directed Participate in root cause investigations for critical sites Sustaining Participate in development of service-related documentation Assist in the Warranty Validation Program Provide technical guidance to Marketing in development of Scope of Work documents, and new services Assist Logistics with parts research, spare kits, parts sourcing, and last time buy Review Engineering Change Notices (ECN) and develop Service Tips, Field Change Notices, and Safety Bulletins Participate in uptime meetings and maintain SmartSheet Database (DB) (Code15) Projects Participate in new product design review meetings Ensure new product serviceability requirements are addressed Participate in new product Serviceability Verification Testing Participate in Six Sigma / lean projects Participate in tools and test equipment evaluation program Participate in development and validation of E-forms Create and deliver Webinar content as assigned Administration Document phone calls for tracking and reporting purposes, methods may vary Submit expense reports, Site Vist reports, and timecards accurately and on time Continuous Improvement Attend new product and self-development training classes Maintain familiarity with new products/environments that may affect product operation to include new revisions, updates, upgrades, etc. Other Duties as assignedQUALIFICATIONS Minimum Job Qualifications: 3-5 years of experience Minimum three years' experience in a Tech Support capacity or equivalent experience, including one year experience interacting with customers on a technical level required, field service experience a plus Knowledge of and at least one year experience in Power and/or UPS industry Excellent communication skills, both written and verbal Excellent organizational, analytical, and interpersonal skills Proficient in MS Office Detail-oriented Ability to work and multi-task in a fast-paced environment Ability to work without direct supervision. Possess a positive attitude and flexibility in a rapidly changing environment Aptitude for leadership Technical knowledge of the company's power products and services required EDUCATION AND CERTIFICATIONS Bachelor's or associates degree in Electrical/electronic technical degree, or equivalent training and experience PHYSICAL REQUIREMENTS Reactive, fast paced environment Professional office environment On-call availability through a national paging/cellular system using a scheduled rotation Flexible schedule (Weekends, evenings, holidays) Frequent kneeling/crawling/stooping WORKING CONDITIONS 20% travel Driver's License Required: Yes Available for travel in event of emergencies At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Vertiv is looking for a Product Management Director in Delaware, OH to support our growing Switchgear business. This is a highly visible and critical role that is responsible for driving overall product positioning and product readiness; driving share gain, revenue growth and profitability by gathering and analyzing voice of the customer and launching new offerings into the market. The incumbent will evaluate the ease of market entry, product differentiation and value creation potential to identify product standards and enhancements, new products, market-driven lead times, and pricing strategies for increasing Switchgear sales and profitability globally. This position requires strong collaboration across the broader Switchgear line of business & Vertiv sales, and operations teams and will work in close partnership with the broader Vertiv Lines of Business, including AC Power Offering Management to bring new products to market on-time and on-budget to drive growth. RESPONSIBILITIES: Monitors the market to identify and proactively respond to new opportunities based on market research, trends, customer feedback, market demands and competitive activity. Manages the development of the 3-year strategic growth plan and offering roadmap to build, maintain and launch prioritized products in collaboration with cross-functional stakeholders. Attends tradeshows, visit customers, meet with partners and sales teams to ensure an accurate voice of customer is heard in all product plans. Performs offering cost and gross margin analysis to establish pricing strategies/policies to remain competitive in the market while growing overall profitability and achieving pricing targets. Ensures all customer facing offering documentation and marketing collateral is available and accurate, including specifications and offering attributes. Examines current solutions to optimize design and construction. Drives efforts to optimize cost and margin to drive profitability. Works closely with engineering on validation and qualification of products to new applications and markets; support transition of manufacturing to additional sites for expansion. Supports Application Engineering and Business Development teams with technical product support to accelerate the overall pre-sales process as needed with key customers. Drives configurator development to expand ease of quotation by the broader salesforce and support acceleration of new market introduction. Manages product offering life cycles from new product introduction through end of life. QUALIFICATIONS: Bachelor's Degree in Engineering, Business or related field; MBA preferred. At least 10 years of technical product leadership experience with increasing managerial responsibilities. Exceptional communication skills and ability to build diverse relationships internally and externally. Experience in a medium to large industrial type organization. Analytical skills to understand the impact of market and competitive changes as they affect a product portfolio and determine a successful course of action. Proficiency with financial modeling and analysis of product programs. At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.7 billion in revenue, a strong customer base and global reach in nearly 130 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES • Customer Focus • Operational Excellence • High-Performance Culture • Innovation • Financial Strength OUR BEHAVIORS • Own It • Act With Urgency • Foster a Customer-First Mindset • Think Big and Execute • Lead by Example • Drive Continuous Improvement • Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Vertiv is hiring a Product Quality Engineer in Westerville, OH to drive product field quality improvements. Provide direction and support for implementation and continued use of tools and methods utilized in the improvement of system reliability. Lead implementation and apply advanced quality processes, methods and tools for all new product development programs. Develop and report critical product metrics for warranty and reliability tracking and projections. Effectively work across all product development areas in the company to drive and sustain a strong quality culture across the overall organization. Lead, coordinate and support multiple quality improvement projects across various departmental areas, driving short term and long term, sustainable corrective actions to address product and process issues. RESPONSIBILITIES Determine the data driven top customer field issues list, verify an owner is assigned and status is reported weekly. Lead cross-functional teams to implement corrective actions through problem solving process. Evaluate completed corrective actions and ensure effectiveness of actions. Recommend appropriate remedial activities. Visit customers to proactively see installations and document improvement needs. Visit customers to understand the nature of the issue and get definite corrective action initiated in the organization. Track shipments of new products, Pareto and report issues and assist in assigning ownership to the problems. Support product transfer process and assist with product audit feedback and early field issue reporting. Present reports to organization regarding Quality performance. Present status updates on various quality initiatives to business management. Develop 8D and Customer reports on reported issues. Communicate internally and externally on outcomes of investigations. Work with internal teams, including Engineering, Service, Manufacturing/Operations, Sales, Offering Management, and Supplier Quality to resolve quality issues impacting customers. Execute Quality Engineering responsibilities on New Product Development projects, participating on New Product Development Process (NPDP) teams, tracking issues, and ensuring effective resolution. Ensure risk management plans are in place when issues are identified. Create analytic reporting around warranty data for America's LOB using Use Excel, SQL, and Power BI Support Warranty administration as needed. Other Duties as assigned QUALIFICATIONS BA or BS or equivalent experience Engineering or Technical Field 3- 5+ years of experience of product quality experience At least 3 years of professional engineering quality related experience. Requirements: Excellent communication skills, both written and verbal Excellent organizational, analytical and interpersonal skills Ability to work and multi-task in a fast-paced environment Proficient in data analysis; ability to develop performance metrics and goals based on product and process data. Generate and present reports using Excel, PowerPoint and Vertiv system applications. Direct and relative experience conducting Root Causes and Correct Actions using 8D problem solving or similar techniques. Knowledge of Failure Modes and Effects Analysis (FMEA) Process evaluation and capability analysis - Six Sigma (DAMIC) experience a plus Knowledge in electrical, mechanical and firmware design and development, reliability and test validation Experience in product development cycle processes including production release, supplier qualification requirements, production qualification / validation processes and production testing. PHYSICAL & ENVIRONMENTAL DEMANDS N/A TIME TRAVEL REQUIRED (20%) The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With more than $5.5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.