Security Expert Salary in Tampa, FL

Company Introduction 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/ Team (Project) Introduction 9th Way Insignia Technology is looking for a Capital Planning and Investment Control Subject Matter Expert (CPIC)to join our team to assist in providing Information Technology Program Management and technical support (i.e., development, operations and maintenance) to the Department of Veterans Affairs, Benefits and Memorial Services (BAM) Portfolio. BAM provides high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all points of the Veterans' health care in an effective, timely and compassionate manner. VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals, and deliver world-class, innovative systems that ensure reliable, secure, and seamless delivery of benefits and services directly to Veterans and their families. The BAM serves the Veterans Benefits Administration, the Board of Veterans Appeals, and the National Cemetery Administration to develop and manage advanced technology solutions. Functional Job (LCAT) Information: A CPIC Subject Matter Expert has a a deep understanding of the CPIC process, federal IT investment management practices, and budget formulation and execution. They will play a key role in guiding and advising the organization on CPIC policies, procedures, and best practices to ensure effective IT investment decisions aligned with business objectives and regulatory requirements. Professional Level Information: A CPIC Subject Matter Expert aligns as a Level 4(H) Manager within 9th Way Insignia Technology. A Level 4(H) Manager accomplishes objectives by leading teams and applying expert level, hands-on skills with projects. Hybrid Managers require skills and qualifications such as exceptional leadership, communication and interpersonal skills. Responsibilities: Provide expert guidance and consultation on CPIC policies, procedures, and methodologies to support IT investment decision-making processes. Assist in the development and management of IT investment portfolios, including project prioritization, resource allocation, and performance monitoring. Lead or contribute to the development of business cases for IT investments, including cost-benefit analysis, risk assessment, and alignment with strategic goals. Collaborate with finance and budgeting teams to ensure IT investments align with budgetary constraints, track spending, and support budget formulation and execution processes. Ensure compliance with federal CPIC guidelines, regulations (e.g., OMB Circular A-11, A-130), and agency-specific policies, and support CPIC-related audits and reviews. Analyze data related to IT investments, financials, performance metrics, and ROI to support decision-making, reporting, and transparency. Identify and assess risks associated with IT investments, develop risk mitigation strategies, and monitor risk factors throughout the investment lifecycle. Collaborate with stakeholders across departments (IT, finance, program management, etc.) to gather requirements, solicit feedback, and communicate CPIC-related updates and decisions. Develop and deliver training sessions, workshops, and materials on CPIC principles, processes, and tools for stakeholders and project teams. Stay current with CPIC industry trends, best practices, and regulatory changes, and contribute to the continuous improvement of CPIC processes, tools, and governance frameworks. Requirements: Bachelor's degree in Business Administration, Finance, Information Technology, or related field (or equivalent work experience in lieu of degree) 7-9 years experience Deep understanding of federal CPIC guidelines, OMB Circulars (A-11, A-130), FITARA, and related regulations governing IT investment management. Experience in developing business cases, conducting cost-benefit analysis, and evaluating ROI for IT investments. Strong analytical skills, with the ability to analyze financial data, performance metrics, and risk factors to support decision-making. Excellent communication, presentation, and stakeholder management skills, with the ability to interact effectively with diverse teams and senior leadership. Knowledge of budget formulation and execution processes, financial management systems, and federal procurement practices is desirable. Preferred/Desired: Master's degree preferred. Relevant certifications such as CPIC Practitioner (CPIC-P), PMP, CGFM, or related certifications are a plus. Salary Range: The salary range for this position is $101,000 - $145,000 9th Way Insignia's range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Location: Remote 9th Way Insignia reserves the right to adjust work location based upon mission requirements. Clearance, background investigation: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Legal: We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law. PDN-9bc74b3f-387f-40e4-a073-1451eabe0461

Company Introduction 9th Way Insignia is a service-disabled, veteran-owned small business bringing transformative technology to our government customers so they can achieve their missions. Our specialties include cybersecurity, cloud modernization, software development, data analytics, enterprise architecture, enterprise IT, analytics and artificial intelligence. Learn more about 9th Way Insignia at https://9thwayinsignia.com/ Team (Project) Introduction 9th Way Insignia Technology is looking for a 508 Compliance Expert to assist in providing Information Technology Program Management and technical support (i.e., development, operations and maintenance) to the Department of Veterans Affairs, Benefits and Memorial Services (BAM) Portfolio. BAM provides high quality, effective, and efficient Information Technology (IT) services to those responsible for providing care to the Veterans at the point-of-care as well as throughout all points of the Veterans' health care in an effective, timely and compassionate manner. VA depends on Information Management/Information Technology (IM/IT) systems to meet mission goals, and deliver world-class, innovative systems that ensure reliable, secure, and seamless delivery of benefits and services directly to Veterans and their families. The BAM serves the Veterans Benefits Administration, the Board of Veterans Appeals, and the National Cemetery Administration to develop and manage advanced technology solutions. Functional Job (LCAT) Information: A 508 Compliance Expert has a strong understanding of Section 508 accessibility standards and regulations and experience in evaluating and ensuring digital products and services comply with these standards. They will collaborate with cross-functional teams to identify accessibility issues, provide guidance on remediation strategies, and champion accessibility best practices throughout the organization. This role requires excellent communication skills, attention to detail, and a passion for promoting digital inclusivity. Professional Level Information The 508 Compliance Expert aligns within 9th Way Insignia as a Consultant (3). A Consultant 3 completes tasks and projects of moderate scope and complexity. A Consultant 3 exercises the best judgement and problem-solving skills within defined guidelines and practices to determine appropriate action to execute assignments. Sr. Consultant will also provide guidance and/or lead on tasks/projects. Responsibilities: Conduct thorough assessments and audits of digital products, websites, applications, documents, and multimedia content to ensure compliance with Section 508 accessibility standards and guidelines. Perform manual and automated accessibility testing using tools such as JAWS, NVDA, VoiceOver, Axe, and WAVE to identify and document accessibility barriers and issues. Collaborate with development teams, designers, content creators, and project managers to provide guidance and recommendations for resolving accessibility issues and implementing accessible design and development practices. Create detailed accessibility reports, findings, and remediation plans, and track progress towards achieving compliance goals. Develop and deliver training sessions, workshops, and resources to educate team members on accessibility standards, best practices, and tools. Stay current with accessibility laws, regulations, standards (e.g., WCAG), and best practices, and ensure organizational compliance with accessibility requirements. Coordinate and conduct usability testing with individuals with disabilities, gather feedback, and incorporate insights into accessibility improvements. Work collaboratively with stakeholders across departments including IT, design, content, legal, and compliance to integrate accessibility into project lifecycles and promote a culture of accessibility. Identify opportunities for enhancing accessibility processes, tools, and documentation, and contribute to ongoing improvement initiatives. Requirements: Bachelor's degree in Computer Science, Information Technology, Human-Computer Interaction, or related field (or equivalent work experience in lieu of degree). Four or more years of experience in accessibility compliance, with a strong understanding of Section 508, ADA, and WCAG accessibility standards and guidelines. Experience conducting accessibility assessments, audits, and testing using manual and automated tools. Proficiency in accessibility testing tools such as JAWS, NVDA, VoiceOver, Axe, WAVE, and browser developer tools. Knowledge of HTML, CSS, JavaScript, and other web technologies and their impact on accessibility. Familiarity with assistive technologies, accessibility APIs, and usability testing methodologies. Excellent communication skills, with the ability to effectively communicate technical concepts and accessibility requirements to diverse audiences. Preferred/Desired: Experience working in Agile or iterative development environments is a plus. Accessibility certifications (e.g., IAAP CPACC, WAS certification) are a plus. Salary Range: The salary range for this position is $60,069 - $104,0009th Way Insignia's range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law. Location: Remote 9th Way Insignia reserves the right to adjust work location based upon mission requirements. Clearance, background investigation: Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information. Legal: We're an equal employment opportunity/affirmative action employer that empowers our people to fearlessly drive change - no matter their race, color, ethnicity, religion, sex (including pregnancy, childbirth, lactation, or related medical conditions), national origin, ancestry, age, marital status, sexual orientation, gender identity and expression, disability, veteran status, military or uniformed service member status, genetic information, or any other status protected by applicable federal, state, local, or international law. PDN-9bc74b40-d888-4d3f-bd31-97c2e4cf99a2

Conduct software architecture, design, and coding to support new features and functional components for a population health management platform; Contribute to vision and execution on growing platform; Work with product managers, designers, QA, and other engineering team members; Serve as a technology subject matter expert for client IT teams and respond to client requests; Develop client-requested features; Implement integrations with customer and admin portals; Develop services using microservice architecture for existing and new functionalities; Support technology executives and add value in strategic discussions; Follow Security Policy guidelines and implement Secure Coding Practices and Repositories;Telecommuting/Work from Home within the US is acceptable.Must have: High School diploma and 7 years’ experience as Software Engineer OR Bachelor’s degree in Computer Science, Software Engineering, or closely related technical field and 5 years’ experience as Software Engineer. Experience in enterprise technology development; PHP (Symfony and Yii frameworks); MySQL or other RDBMS; Javascript; HTML/CSS; REST API; Agile methodology, common architectural patterns, and standard development tools (version control, project tracking, collaboration); NoSQL databases (Redis, ElasticSearch or Mongo), streaming or message queuing (Rabbitmq or Kafka).Please copy and paste your resume in the email body do not send attachments, we cannot open them and email them at candidates at placementservicesusa.com with reference #588036 in the subject line.Thank you.

Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummaryPersonalization Strategy Service Lead, US- Dynamic YieldOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Professional Service Strategy Lead, US- Dynamic YieldThe Personalization Strategy Service Lead will assume responsibilities of a Strategic Consultant in our team, with additional managerial responsibilities to monitor customers deliveries and KPIs, while growing the team and managing career development.Customer responsibilities:*Perform sophisticated quantitative analyses (Google Analytics, Omniture, Tableau) that translates eCommerce data into actionable personalization strategy roadmaps*Coordinate and lead cross-functional teams to advance project execution based on the strategic plan*Analyze and track progress against the plan and report back on the success of the program internally and externallyInnovate on new ways of leveraging our service portfolio to create high impact personalized customer experiences across different industry verticals*Act as a personalization strategy expert in front of executives in high profile clients*Communicate project status and issues internally across multiple organizational levels*Own outcomes including risk management and mitigation, and client value realizationTeam responsibilities: *Building a high-performing team - employees development programs*Onboarding and training thoroughly*Planning and prioritizing customers among the team, tasks, risks and escalations*Engaging in times of change*Encouraging motivation - proactively convey messages remotely*Creating resilience for their team*Monitor customers allocated hours and KPIs to drive the usage of our services*Build and maintain great working relationships with customers and internal colleagues*Utilize internal relationships to grow your knowledge*Promote client forums and webinars*Obtain reference sites, case studies, and referrals where possible*Manage the team to ensure we retain and grow our customers*Managing our multicultural, multilingual Strategic Service team in the region so they thrive in their roles.*Creating and implementing Strategic Services processes*Advocating for our customers across the business*Working with regional Customer Success Managers & Account Directors to ensure company-wide collaboration and alignment in front our customers*Keeping up to date with Personalization trends and tools and ensuring we're staying ahead of the game*Mentoring*Engaging with authorityTasks at hand:*3-5 direct reports*Completion of performance reviews*Training and development of your team members*Holiday Approvals and Management*Goal settings and ensuring team members stay on track via weekly / bi-weekly meeting*Encourage cross team collaboration across regions*Represent management communications in a professional way in front of team members*Ability to convey messages and constructive feedbackManage MBOs*Take responsibility for Strategic Services specific KPIs (Renewals and Upsells)*Run POD meetings and follow ups on upcoming renewals & high risk next steps, while aligning the ADs and CSMs on next steps and follow ups *Own executive relationship with your teams' customer base *Own internal renewal strategy meetings*Cross team collaboration*Support and drive team specific goals*Contribute to weekly exec updates*Collaborate with Marketing team to execute customer events, and have *customer speakers for main events in region *Up to 3 Strategic Service customers*Delivery of strategic campaign roadmaps meeting customer objectives*Delivery of managed services for campaign development About You:The essentials we need from you:* You are a driven and people-first manager with the ability to inspire your team. Your passion for better personalization across all channels shines through in all you do,* You have 3+ years of experience in a customer-facing management role in a B2B SaaS environment. You are familiar with all aspects of the personalization and conversion rate optimization, and have built high performing teams and processes,* You act as a player-coach: you lead the way by doing and you support and help your team develop the skills needed* You build connections easily and are able to influence, negotiate, and build consensus with different stakeholders and personas,* You combine the ability to think strategically and execute tactically to drive results,* You have excellent communication and presentation skills, and an analytical and process-oriented mindsetBase Salary, NYC- $124-$140KIn the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.Our PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Title and SummaryPersonalization Strategy Service Lead, US- Dynamic YieldOur PurposeWe work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.Professional Service Strategy Lead, US- Dynamic YieldThe Personalization Strategy Service Lead will assume responsibilities of a Strategic Consultant in our team, with additional managerial responsibilities to monitor customers deliveries and KPIs, while growing the team and managing career development.Customer responsibilities:*Perform sophisticated quantitative analyses (Google Analytics, Omniture, Tableau) that translates eCommerce data into actionable personalization strategy roadmaps*Coordinate and lead cross-functional teams to advance project execution based on the strategic plan*Analyze and track progress against the plan and report back on the success of the program internally and externallyInnovate on new ways of leveraging our service portfolio to create high impact personalized customer experiences across different industry verticals*Act as a personalization strategy expert in front of executives in high profile clients*Communicate project status and issues internally across multiple organizational levels*Own outcomes including risk management and mitigation, and client value realizationTeam responsibilities: *Building a high-performing team - employees development programs*Onboarding and training thoroughly*Planning and prioritizing customers among the team, tasks, risks and escalations*Engaging in times of change*Encouraging motivation - proactively convey messages remotely*Creating resilience for their team*Monitor customers allocated hours and KPIs to drive the usage of our services*Build and maintain great working relationships with customers and internal colleagues*Utilize internal relationships to grow your knowledge*Promote client forums and webinars*Obtain reference sites, case studies, and referrals where possible*Manage the team to ensure we retain and grow our customers*Managing our multicultural, multilingual Strategic Service team in the region so they thrive in their roles.*Creating and implementing Strategic Services processes*Advocating for our customers across the business*Working with regional Customer Success Managers & Account Directors to ensure company-wide collaboration and alignment in front our customers*Keeping up to date with Personalization trends and tools and ensuring we're staying ahead of the game*Mentoring*Engaging with authorityTasks at hand:*3-5 direct reports*Completion of performance reviews*Training and development of your team members*Holiday Approvals and Management*Goal settings and ensuring team members stay on track via weekly / bi-weekly meeting*Encourage cross team collaboration across regions*Represent management communications in a professional way in front of team members*Ability to convey messages and constructive feedbackManage MBOs*Take responsibility for Strategic Services specific KPIs (Renewals and Upsells)*Run POD meetings and follow ups on upcoming renewals & high risk next steps, while aligning the ADs and CSMs on next steps and follow ups *Own executive relationship with your teams' customer base *Own internal renewal strategy meetings*Cross team collaboration*Support and drive team specific goals*Contribute to weekly exec updates*Collaborate with Marketing team to execute customer events, and have *customer speakers for main events in region *Up to 3 Strategic Service customers*Delivery of strategic campaign roadmaps meeting customer objectives*Delivery of managed services for campaign development About You:The essentials we need from you:* You are a driven and people-first manager with the ability to inspire your team. Your passion for better personalization across all channels shines through in all you do,* You have 3+ years of experience in a customer-facing management role in a B2B SaaS environment. You are familiar with all aspects of the personalization and conversion rate optimization, and have built high performing teams and processes,* You act as a player-coach: you lead the way by doing and you support and help your team develop the skills needed* You build connections easily and are able to influence, negotiate, and build consensus with different stakeholders and personas,* You combine the ability to think strategically and execute tactically to drive results,* You have excellent communication and presentation skills, and an analytical and process-oriented mindsetBase Salary, NYC- $124-$140KIn the US, Mastercard is an inclusive Equal Employment Opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. If you require accommodations or assistance to complete the online application process, please contact [email protected] and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.Corporate Security ResponsibilityAll activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:Abide by Mastercard's security policies and practices;Ensure the confidentiality and integrity of the information being accessed;Report any suspected information security violation or breach, andComplete all periodic mandatory security trainings in accordance with Mastercard's guidelines.In line with Mastercard's total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary based on location, experience and other qualifications for the role and may be eligible for an annual bonus or commissions depending on the role. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance), flexible spending account and health savings account, paid leaves (including 16 weeks new parent leave, up to 20 paid days bereavement leave), 10 annual paid sick days, 10 or more annual paid vacation days based on level, 5 personal days, 10 annual paid U.S. observed holidays, 401k with a best-in-class company match, deferred compensation for eligible roles, fitness reimbursement or on-site fitness facilities, eligibility for tuition reimbursement, gender-inclusive benefits and many more.PDN-9bd977ea-8621-4d5c-990f-eb74827ceb9f

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.****This position is contingent upon contract award ****SUMMARYWe are seeking a highly skilled and experienced Senior Software Engineer to join our team supporting the United States Special Operations Command (USSOCOM). As a Senior Software Engineer, you will be responsible for the development, administration, implementation, and maintenance of custom developed applications and databases for the enterprise. Your expertise in application development and management will be crucial in supporting the mission-critical operations of USSOCOM. Join us in our mission to provide innovative solutions on a resilient global network and connect highly mobile and capable SOF professionals to the information they need.ESSENTIAL REQUIREMENTSMust possess and maintain current DoD Top Secret clearance and eligible for SCI access and NATO and ACCM read-on.AWS or Azure DevOps Certification Preferred.USSOCOM experience preferred.KEY DUTIES AND RESPONSIBILITIESEssential duties and responsibilities include the following. Other duties may be assigned.Develop and sustain new applications on various platforms, including cloud and mobile, in accordance with DoD and organization regulations, directives, and customer procedures.Administer, implement, and maintain custom developed applications and databases for the enterprise, ensuring compliance with network standards and security requirements.Upgrade and containerize legacy applications to enhance network security and performance.Provide operation and maintenance support for current and legacy applications, ensuring their availability and optimal performance.Collaborate with cross-functional teams to design, develop, test, and deploy software solutions that meet the specific requirements of USSOCOM.Conduct thorough testing and debugging of software applications to ensure their functionality, reliability, and performance.Collaborate with database developers to design and optimize database structures and queries for efficient data retrieval and storage.Stay up to date with emerging technologies and industry trends and provide recommendations for the adoption of new tools and frameworks to enhance software development processes.Provide technical guidance and mentorship to junior software engineers, fostering a culture of continuous learning and professional growth.Collaborate with stakeholders to gather and analyze requirements and translate them into technical specifications and software designs.Collaborate with the operations and maintenance team to ensure a smooth transition of new capabilities into the production environment.Maintain accurate documentation of software designs, development processes, and project status updates.Provide elevated Tier technical customer support for developed applications and projects, resolving escalated trouble tickets and functional problems.Provides feedback to analysis/training staff about performance considerations, usability issues concerning software specifications and implementation.Researches and recommends software tools to management.Provides assistance to testers and supports personnel as needed to determine system problems.Reviews, to the extent possible, changes in code and the environment that will affect system performance. Provides recommendations to management concerning issues of programmer productivity and software development management.Responsible for aiding in own self-development by being available and receptive to all training made available by the company.Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and coworkers. Will report any unsafe conditions and/or practices to the appropriate supervisor and human resources. Will immediately correct any unsafe conditions to the best of own ability.OTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.EDUCATION / EXPERIENCEBachelor's degree in Computer Science, Software Engineering, or a related field (Master's degree preferred). A minimum of eight (8) years of experience in software development, with a focus on application development and management.Strong proficiency in the below:JavaWeb Apps: Angular, NodeJS, Net Core, SQL, Azure DevOps, Visual StudioDatabases: MS SQL ServerM365/SharePointPower Platform (Power BI, Power Automate, Power Apps)Experience with cloud platforms (e.g., AWS, Azure) and mobile application development frameworks.Solid understanding of software development methodologies, tools, and best practices.Experience with containerization technologies (e.g., Docker, Kubernetes) and microservices architecture.Strong knowledge of database design and development, including SQL and NoSQL databases.Excellent problem-solving and analytical skills, with the ability to troubleshoot complex software issues.Strong communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.JOB SPECIFIC KNOWLEDGE / SKILLS / ABILITIESExpert knowledge of standard development tools.Expert knowledge of networking technologies from a programmer's perspective.Good knowledge of security and encryption.Knowledge of user interface (UI) solutions, Service Management solutions and SQL, .NET and Legacy development.Knowledge of end-to end application architecture with awareness of hardware, operating systems software, application programs, and networks.Advanced knowledge of programming patterns.Good knowledge of mathematical and statistical principles and formulas.Strong and effective inter-personal and communication skills and the ability to interact professionally with a diverse group of clients and staff.Extremely advanced technical skills.Exceptional analytical skills.Highly organized and extremely detail-oriented with ability to quickly grasp business needs and issues.Ability to facilitate conference calls, manages expectations and coordinate deliverables.Ability to adhere to regularly scheduled business hours.Ability to write proposals or technical papers.Ability to learn new programming languages quickly.Ability to perform work of high difficulty in designing, writing, editing, modifying, and debugging computer programs.LANGUAGE SKILLSAbility to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.MATHEMATICAL SKILLSAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume. Ability to apply concepts of basic algebra and geometry.REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.CNI CORE COMPETENCIESResponsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.COMPLIANCEPromotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.EOE including disability/vet.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

DescriptionWHO WE AREAVI-SPL is a digital enablement solutions provider who transforms how people and technology connect to elevateexperiences,create new value, and enableorganizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.WHAT YOU'LL DOThe Installation Technician 2 will perform installation tasks for AVI-SPL contracted projects including but not limited to: cable pulls, cable terminations, system equipment and components, rack fabrication and wiring, layout for equipment and metal fabrication. The Installation Technician 2 could be expected to lead and direct installation crews on less complex projects per project directives and requirements by coordinating and reporting progress to Project Manager ensuring projects achieve time, scope, budget, quality, safety and customer satisfaction requirements.Day-To-Day Responsibilities: Perform installation tasks and client training as noted in job summary based on project scope and directives Demonstrate job site leadership and oversee Level 1 Technicians quality of work Read and interpret project system schematics and architectural/construction blueprints Use hand and power tools to solder and crimp connectors along with various other AV systems related tasks Test point to point cabling and functionality of systems Track, manage and secure all associated equipment and tools on jobsite Work with office staff to initiate return material authorizations as needed Communicate daily job site status to the Project Manager Act as customer liaison on site per project scope and directives - direct on-site change requests to Project Manager for confirmation and final direction Communicate and coordinate with other trades on site Travel to various job sites requiredItems to Consider: AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account. This position will generally work on customer sites and may deal with a construction site type of work environment.WHAT WE'RE LOOKING FORMust-Haves: Effectively communicate with employees, customers and colleagues Ability to use hand and power tools in a safe and efficient manner Ability to work and think independently and ensuring to meet deadlines Basic computer knowledge Knowledge of complex wiring configurations and/or signal flow for audio, video, control, network Knowledge and use of specific test equipment for required applications Knowledge and application of industry installation safety codes and standards Ability to lead site teams on smaller sized projects Valid Driver's License and a Motor Vehicle Record that meets AVI-SPL Driving Privileges standards Minimum of 2 - 4 years of audiovisual installation experience required Availability for extensive travelNice-To-Haves: Formal education in Audio Visual, Electronics or related field preferred Minimum of a High School Diploma or equivalent preferred External Training: Valid and current AVIXA CTS General Certification preferred Specific industry specific and manufacturer training / certifications to meet AVI-SPL skill/ability requirements OSHA 30-Hour Construction Course Ability to obtain formal approved clearances (Government or system specific) may be requiredWHY YOU'LL LIKE WORKING HERE Medical benefits, including vision and dental Paid holidays, sick days, and personal days Enjoyable and dynamic company culture Training and professional development opportunitiesMORE ABOUT USAVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.

Why USAA?Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityThe OpportunityAs a dedicated Workforce Management Analyst Senior (Real-Time), you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). Workforce Management Analyst Senior (Real-Time) builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will lead business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors the call center patterns to plan and actionize productivity and key performance indicators.Additional responsibilities may include: involvement in the larger scale strategy for Bank Omni Intraday performance, serves as a resource to team members on escalated issues and/or complex matters, acts as subject matter expert on contact center real time management to feed business decisions in support Member Service efficiencies, and identifies performance trends and develops solutions to remediate.We offer a flexible work environment that requires an individual to be in the office 4 days per week which will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.Additional coverage may be needed during the hours of 8am-10pm central time Monday-Friday, 7:30am-8pm central time Saturday, and 7:30am-6pm central time Sunday between the team members.What you'll do:Responsible for collecting, analyzing, and reporting on workforce metrics. Utilizes data to deliver on solutions for capacity planning within the operational contact or claims centers.Provides oversight in maintaining business schedule processes and data to ensure effective alignment of schedules to business demand.Manages relationships with strategic suppliers to ensure scheduling processes across all lines of business are standardized with approved variance.Manages and maintains strategic supplier Quality Management and Operational Guidelines. Builds and maintains relationships with internal business units and leaders.Participates as a subject matter expert on contact or claims center projects for workflow process improvements.Partners with cross-functional areas to better determine headcount, volumes, and budget/spend for daily support as well as campaign strategies. Present fluctuations to management and adjust resources as needed.Conducts analysis on workforce scheduling to identify trends and make recommendations to leaders on performance improvement.Serves as a resource to team members on escalated issues and/or complex matters.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:Bachelor's Degree or higher OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.6 or more years of experience in workforce management planning within a contact or claims center environment.Advanced knowledge and application of data analysis tools, telecommunications tools, and contact center routing systems.Advanced knowledge and experience with workforce management tools and/or software such as NICE IEX.Demonstrated relationship skills, verbal and written communication and ability to identify root cause / solutions.Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint.What sets you apart:Expert level knowledge of contact center business strategy.A deep understanding of real-time management changes and the impact to performance and championing RTM strategy by supporting, advising, and educating peers.Prior involvement driving the larger scale strategy for contact center performance.Experience serving as a resource to team members on escalated issues and/or complex matters.Experience acting as subject matter expert on contact center real time management.Experience identifying performance trends and developing solutions to remediate.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityThe OpportunityAs a dedicated Workforce Management Analyst Senior (Real-Time), you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). Workforce Management Analyst Senior (Real-Time) builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will lead business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors the call center patterns to plan and actionize productivity and key performance indicators.Additional responsibilities may include: involvement in the larger scale strategy for Bank Omni Intraday performance, serves as a resource to team members on escalated issues and/or complex matters, acts as subject matter expert on contact center real time management to feed business decisions in support Member Service efficiencies, and identifies performance trends and develops solutions to remediate.We offer a flexible work environment that requires an individual to be in the office 4 days per week which will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.Additional coverage may be needed during the hours of 8am-10pm central time Monday-Friday, 7:30am-8pm central time Saturday, and 7:30am-6pm central time Sunday between the team members.What you'll do:Responsible for collecting, analyzing, and reporting on workforce metrics. Utilizes data to deliver on solutions for capacity planning within the operational contact or claims centers.Provides oversight in maintaining business schedule processes and data to ensure effective alignment of schedules to business demand.Manages relationships with strategic suppliers to ensure scheduling processes across all lines of business are standardized with approved variance.Manages and maintains strategic supplier Quality Management and Operational Guidelines. Builds and maintains relationships with internal business units and leaders.Participates as a subject matter expert on contact or claims center projects for workflow process improvements.Partners with cross-functional areas to better determine headcount, volumes, and budget/spend for daily support as well as campaign strategies. Present fluctuations to management and adjust resources as needed.Conducts analysis on workforce scheduling to identify trends and make recommendations to leaders on performance improvement.Serves as a resource to team members on escalated issues and/or complex matters.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:Bachelor's Degree or higher OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.6 or more years of experience in workforce management planning within a contact or claims center environment.Advanced knowledge and application of data analysis tools, telecommunications tools, and contact center routing systems.Advanced knowledge and experience with workforce management tools and/or software such as NICE IEX.Demonstrated relationship skills, verbal and written communication and ability to identify root cause / solutions.Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint.What sets you apart:Expert level knowledge of contact center business strategy.A deep understanding of real-time management changes and the impact to performance and championing RTM strategy by supporting, advising, and educating peers.Prior involvement driving the larger scale strategy for contact center performance.Experience serving as a resource to team members on escalated issues and/or complex matters.Experience acting as subject matter expert on contact center real time management.Experience identifying performance trends and developing solutions to remediate.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityThe OpportunityAs a dedicated Workforce Management Analyst Senior (Real-Time), you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). Workforce Management Analyst Senior (Real-Time) builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will lead business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors the call center patterns to plan and actionize productivity and key performance indicators.Additional responsibilities may include: involvement in the larger scale strategy for Bank Omni Intraday performance, serves as a resource to team members on escalated issues and/or complex matters, acts as subject matter expert on contact center real time management to feed business decisions in support Member Service efficiencies, and identifies performance trends and develops solutions to remediate.We offer a flexible work environment that requires an individual to be in the office 4 days per week which will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.Additional coverage may be needed during the hours of 8am-10pm central time Monday-Friday, 7:30am-8pm central time Saturday, and 7:30am-6pm central time Sunday between the team members.What you'll do:Responsible for collecting, analyzing, and reporting on workforce metrics. Utilizes data to deliver on solutions for capacity planning within the operational contact or claims centers.Provides oversight in maintaining business schedule processes and data to ensure effective alignment of schedules to business demand.Manages relationships with strategic suppliers to ensure scheduling processes across all lines of business are standardized with approved variance.Manages and maintains strategic supplier Quality Management and Operational Guidelines. Builds and maintains relationships with internal business units and leaders.Participates as a subject matter expert on contact or claims center projects for workflow process improvements.Partners with cross-functional areas to better determine headcount, volumes, and budget/spend for daily support as well as campaign strategies. Present fluctuations to management and adjust resources as needed.Conducts analysis on workforce scheduling to identify trends and make recommendations to leaders on performance improvement.Serves as a resource to team members on escalated issues and/or complex matters.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:Bachelor's Degree or higher OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.6 or more years of experience in workforce management planning within a contact or claims center environment.Advanced knowledge and application of data analysis tools, telecommunications tools, and contact center routing systems.Advanced knowledge and experience with workforce management tools and/or software such as NICE IEX.Demonstrated relationship skills, verbal and written communication and ability to identify root cause / solutions.Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint.What sets you apart:Expert level knowledge of contact center business strategy.A deep understanding of real-time management changes and the impact to performance and championing RTM strategy by supporting, advising, and educating peers.Prior involvement driving the larger scale strategy for contact center performance.Experience serving as a resource to team members on escalated issues and/or complex matters.Experience acting as subject matter expert on contact center real time management.Experience identifying performance trends and developing solutions to remediate.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why USAA?Why USAA?Let's do something that really matters.At USAA, we have an important mission: facilitating the financial security of millions of U.S. military members and their families. Not all of our employees served in our nation's military, but we all share in the mission to give back to those who did. We're working as one to build a great experience and make a real impact for our members.We believe in our core values of honesty, integrity, loyalty and service. They're what guides everything we do - from how we treat our members to how we treat each other. Come be a part of what makes us so special!The OpportunityThe OpportunityAs a dedicated Workforce Management Analyst Senior (Real-Time), you will be responsible for contact center workload management performance (ex. daily staff requirements, schedule efficiency, and time off). Workforce Management Analyst Senior (Real-Time) builds and maintains internal and external business partner relationships to proactively identify, report and solve scheduling issues and deliver on performance. You will lead business schedule processes and data to ensure effective integration with strategic call center suppliers. This role also, monitors the call center patterns to plan and actionize productivity and key performance indicators.Additional responsibilities may include: involvement in the larger scale strategy for Bank Omni Intraday performance, serves as a resource to team members on escalated issues and/or complex matters, acts as subject matter expert on contact center real time management to feed business decisions in support Member Service efficiencies, and identifies performance trends and develops solutions to remediate.We offer a flexible work environment that requires an individual to be in the office 4 days per week which will include 1 weekend day. This position can be based in one of the following locations: San Antonio, TX, Plano, TX, Phoenix, AZ, Colorado Springs, CO, Charlotte, NC, Chesapeake, VA or Tampa, FL. Relocation assistance is not available for this position.Additional coverage may be needed during the hours of 8am-10pm central time Monday-Friday, 7:30am-8pm central time Saturday, and 7:30am-6pm central time Sunday between the team members.What you'll do:Responsible for collecting, analyzing, and reporting on workforce metrics. Utilizes data to deliver on solutions for capacity planning within the operational contact or claims centers.Provides oversight in maintaining business schedule processes and data to ensure effective alignment of schedules to business demand.Manages relationships with strategic suppliers to ensure scheduling processes across all lines of business are standardized with approved variance.Manages and maintains strategic supplier Quality Management and Operational Guidelines. Builds and maintains relationships with internal business units and leaders.Participates as a subject matter expert on contact or claims center projects for workflow process improvements.Partners with cross-functional areas to better determine headcount, volumes, and budget/spend for daily support as well as campaign strategies. Present fluctuations to management and adjust resources as needed.Conducts analysis on workforce scheduling to identify trends and make recommendations to leaders on performance improvement.Serves as a resource to team members on escalated issues and/or complex matters.Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.What you have:Bachelor's Degree or higher OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.6 or more years of experience in workforce management planning within a contact or claims center environment.Advanced knowledge and application of data analysis tools, telecommunications tools, and contact center routing systems.Advanced knowledge and experience with workforce management tools and/or software such as NICE IEX.Demonstrated relationship skills, verbal and written communication and ability to identify root cause / solutions.Advanced knowledge and application of Microsoft Office software tools to include Word, Excel, PowerPoint.What sets you apart:Expert level knowledge of contact center business strategy.A deep understanding of real-time management changes and the impact to performance and championing RTM strategy by supporting, advising, and educating peers.Prior involvement driving the larger scale strategy for contact center performance.Experience serving as a resource to team members on escalated issues and/or complex matters.Experience acting as subject matter expert on contact center real time management.Experience identifying performance trends and developing solutions to remediate.The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.What we offer:Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location. The salary range for this position is: $89,990.00-$172,000.00Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.For more details on our outstanding benefits, please visit our benefits page on USAAjobs.com.Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.