Incident Manager Salary in Scottsdale, AZ

Job Description Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Job Description SummaryPatrols all areas of the property; assists owner/guests with room access. Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Locks property entrances when required. Conducts daily physical hazard inspections. Responds to accidents, contacts EMS or administers first aid/CPR as required. Assists owner/guests/associates during emergency situations. Notifies appropriate individuals in the event of accidents, attacks, or other incidents. Defuses owner/guest/associate disturbances. Calls for outside assistance if necessary. Completes incident reports to document all Loss Prevention related incidents. Handles all interruptions and complaints. Resolves safety hazard situations. Escorts any unwelcome persons from the property without interrupting the orderly flow of property operation. Reports to scenes of vehicle accidents/thefts. Calls for assistance using proper code responses. Completes a Loss Prevention shift summary/daily activity report. Maintains confidentiality of all Loss Prevention and property reports/documents; releases information only to authorized individuals. Conducts investigations and gathers evidence. Conducts interviews with relevant parties. Job DescriptionPatrols all areas of the property; assists owner/guests with room access. Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Locks property entrances when required. Conducts daily physical hazard inspections. Responds to accidents, contacts EMS or administers first aid/CPR as required. Assists owner/guests/associates during emergency situations. Notifies appropriate individuals in the event of accidents, attacks, or other incidents. Defuses owner/guest/associate disturbances. Calls for outside assistance if necessary. Completes incident reports to document all Loss Prevention related incidents. Handles all interruptions and complaints. Resolves safety hazard situations. Escorts any unwelcome persons from the property without interrupting the orderly flow of property operation. Reports to scenes of vehicle accidents/thefts. Calls for assistance using proper code responses. Completes a Loss Prevention shift summary/daily activity report. Maintains confidentiality of all Loss Prevention and property reports/documents; releases information only to authorized individuals. Conducts investigations and gathers evidence. Conducts interviews with relevant parties. CORE WORK ACTIVITIESReports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications. Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets. Welcomes and acknowledges all owners/guests according to company standards, anticipates and addresses owners/guests' service needs, assists individuals with disabilities, and thanks owners/guests with genuine appreciation. Speaks with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette. Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of other associates. Complies with quality assurance expectations and standards. Stands, sits, or walks for an extended period or for an entire work shift. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance. Performs other reasonable job duties as requested by Supervisors. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture Job Requirements #US MVW Resort Ops

Job Description Are you ready to grow your dream career while making others' vacation dreams come true? Marriott Vacations Worldwide is a world premier organization for Vacation Ownership with resorts at destinations around the globe. Join our team and help deliver unforgettable experiences that make vacation dreams come true. Job Description SummaryPatrols all areas of the property; assists owner/guests with room access. Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Locks property entrances when required. Conducts daily physical hazard inspections. Responds to accidents, contacts EMS or administers first aid/CPR as required. Assists owner/guests/associates during emergency situations. Notifies appropriate individuals in the event of accidents, attacks, or other incidents. Defuses owner/guest/associate disturbances. Calls for outside assistance if necessary. Completes incident reports to document all Loss Prevention related incidents. Handles all interruptions and complaints. Resolves safety hazard situations. Escorts any unwelcome persons from the property without interrupting the orderly flow of property operation. Reports to scenes of vehicle accidents/thefts. Calls for assistance using proper code responses. Completes a Loss Prevention shift summary/daily activity report. Maintains confidentiality of all Loss Prevention and property reports/documents; releases information only to authorized individuals. Conducts investigations and gathers evidence. Conducts interviews with relevant parties. Job DescriptionPatrols all areas of the property; assists owner/guests with room access. Monitors Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Locks property entrances when required. Conducts daily physical hazard inspections. Responds to accidents, contacts EMS or administers first aid/CPR as required. Assists owner/guests/associates during emergency situations. Notifies appropriate individuals in the event of accidents, attacks, or other incidents. Defuses owner/guest/associate disturbances. Calls for outside assistance if necessary. Completes incident reports to document all Loss Prevention related incidents. Handles all interruptions and complaints. Resolves safety hazard situations. Escorts any unwelcome persons from the property without interrupting the orderly flow of property operation. Reports to scenes of vehicle accidents/thefts. Calls for assistance using proper code responses. Completes a Loss Prevention shift summary/daily activity report. Maintains confidentiality of all Loss Prevention and property reports/documents; releases information only to authorized individuals. Conducts investigations and gathers evidence. Conducts interviews with relevant parties. CORE WORK ACTIVITIESReports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications. Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets. Welcomes and acknowledges all owners/guests according to company standards, anticipates and addresses owners/guests' service needs, assists individuals with disabilities, and thanks owners/guests with genuine appreciation. Speaks with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette. Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of other associates. Complies with quality assurance expectations and standards. Stands, sits, or walks for an extended period or for an entire work shift. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance. Performs other reasonable job duties as requested by Supervisors. Attention to customer service with a professional and pleasant personality. Available to work a flexible schedule including evenings, weekends, and holidays.Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture Job Requirements #US MVW Resort Ops

Step Up. Join Our Elite Force. Pay: $23.00/Hour Hiring Bonus: $2,500 (Must have Active/Final Secret Security Clearance) Position: Cleared Security Officer (Unarmed) Shift: Full-Time / 40Hrs per week (Hours/Shifts/Days Vary) ***MUST BE WILLING TO WORK OVERNIGHTS/WEEKENDS*** Active/Current/Valid Arizona Guard Card required for position. Must be over 21 years of age. This is a Full Time Temporary position with permanent placement available. Location: Scottsdale, AZ. Apply Direct on Company Website: www.scisjobs.com SCIS focuses on creating a safe and controlled environment for our clients through security services, emergency management, and first-rate training. Ideal candidates will use their passion for security coupled with an ability to thrive amid challenges. We are brave, organized, and ready. We believe in the vital role that we play in society and the recognition we get from it fuels us. Apply today and learn more about joining SCIS! Perks: Competitive Weekly Pay Schedule Flexibility Company Paid Uniforms Education and Training Opportunities Employee Discounts: Vehicles/Cell Phones 401 (k) and Paid Vacation Time (FT only) Medical, Vision, Dental Insurance (FT only) Job Description: Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.Job Requirements: With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. Additional physical requirements may include, frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran .About Us Paragon/SCIS has a legendary legacy standing tall in front of all critical assets of the United States of America. Protecting. Guarding. Serving.We have been protecting our nation throughout history. For more than 150 years, our means have evolved but our purpose to protect our nation has remained intact, touching millions of lives. From nuclear plants and government installations to specialized investigative services, we assure the country's safety and stability, relying on solid experience.We value diligence, professionalism, and honesty. We are proud to call ourselves Paragon/SCIS. Our company is a symbol of integrity; a reflection of each individual that composes it. We have built our reputation because accountability is in our blood. About the Team Paragon/SCIS is composed of over 14,000 employees, caring for one another and for the success of our clients and our company. Working on the same site together, we bond with our colleagues; every day, serving the same purpose with dedication and a vigilant eye.Our employees have diverse profiles: veterans, retired police officers, trained armed guards, professionals and experienced managers. Their background and strength of character are carefully vetted so when you join, you know that you have been selected and are amongst the best.From Armed Security officers to Mailroom Service Clerks and Fire Fighters, from Field Investigators to Site Supervisors, we all stand united to maintain order in the most critical infrastructures of our nation. With diligence, 24/7, we are the eyes and ears on the ground. We matter.Our work is demanding. We thrive in the midst of challenge. We are brave, organized, ready. And, we are rewarded for it with above market pay, comprehensive benefits and valuable training. We believe in the vital role that we play in society and the recognition we get from it fuels us.Our values are the foundation of our operations. They are summarized in three words: Integrity, Vigilance and Helpfulness.IntegrityA Paragon/SCIS employee is honest and therefore trusted to work unsupervised on the customer's premises and with valuables. Paragon/SCIS never compromises in its demand for integrity. Integrity also includes openly expressing one's opinion, reporting improprieties and not withholding information.VigilanceProfessionalism entails seeing, hearing and evaluating, and a Paragon/SCIS employee is always attentive. Professionals develop an intuition that helps us to notice things that others don't. Their vigilance is needed in order to stay aware of potential risks or incidents that are taking place on our customers' premises.HelpfulnessHelpfulness is about our employees always being ready to assist within the context of a particular assignment.

Step Up. Join Our Elite Force. Pay: $23.00/Hour Hiring Bonus: $2,500 (Must have Active/Final Secret Security Clearance) Position: Cleared Security Officer (Unarmed) Shift: Full-Time / 40Hrs per week (Hours/Shifts/Days Vary) ***MUST BE WILLING TO WORK OVERNIGHTS/WEEKENDS*** Active/Current/Valid Arizona Guard Card required for position. Must be over 21 years of age. This is a Full Time Temporary position with permanent placement available. Location: Scottsdale, AZ. Apply Direct on Company Website: www.scisjobs.com SCIS focuses on creating a safe and controlled environment for our clients through security services, emergency management, and first-rate training. Ideal candidates will use their passion for security coupled with an ability to thrive amid challenges. We are brave, organized, and ready. We believe in the vital role that we play in society and the recognition we get from it fuels us. Apply today and learn more about joining SCIS! Perks: Competitive Weekly Pay Schedule Flexibility Company Paid Uniforms Education and Training Opportunities Employee Discounts: Vehicles/Cell Phones 401 (k) and Paid Vacation Time (FT only) Medical, Vision, Dental Insurance (FT only) Job Description: Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.Job Requirements: With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. Additional physical requirements may include, frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran .About Us Paragon/SCIS has a legendary legacy standing tall in front of all critical assets of the United States of America. Protecting. Guarding. Serving.We have been protecting our nation throughout history. For more than 150 years, our means have evolved but our purpose to protect our nation has remained intact, touching millions of lives. From nuclear plants and government installations to specialized investigative services, we assure the country's safety and stability, relying on solid experience.We value diligence, professionalism, and honesty. We are proud to call ourselves Paragon/SCIS. Our company is a symbol of integrity; a reflection of each individual that composes it. We have built our reputation because accountability is in our blood. About the Team Paragon/SCIS is composed of over 14,000 employees, caring for one another and for the success of our clients and our company. Working on the same site together, we bond with our colleagues; every day, serving the same purpose with dedication and a vigilant eye.Our employees have diverse profiles: veterans, retired police officers, trained armed guards, professionals and experienced managers. Their background and strength of character are carefully vetted so when you join, you know that you have been selected and are amongst the best.From Armed Security officers to Mailroom Service Clerks and Fire Fighters, from Field Investigators to Site Supervisors, we all stand united to maintain order in the most critical infrastructures of our nation. With diligence, 24/7, we are the eyes and ears on the ground. We matter.Our work is demanding. We thrive in the midst of challenge. We are brave, organized, ready. And, we are rewarded for it with above market pay, comprehensive benefits and valuable training. We believe in the vital role that we play in society and the recognition we get from it fuels us.Our values are the foundation of our operations. They are summarized in three words: Integrity, Vigilance and Helpfulness.IntegrityA Paragon/SCIS employee is honest and therefore trusted to work unsupervised on the customer's premises and with valuables. Paragon/SCIS never compromises in its demand for integrity. Integrity also includes openly expressing one's opinion, reporting improprieties and not withholding information.VigilanceProfessionalism entails seeing, hearing and evaluating, and a Paragon/SCIS employee is always attentive. Professionals develop an intuition that helps us to notice things that others don't. Their vigilance is needed in order to stay aware of potential risks or incidents that are taking place on our customers' premises.HelpfulnessHelpfulness is about our employees always being ready to assist within the context of a particular assignment.

Step Up. Join Our Elite Force. Pay: $22.00/Hour Hiring Bonus: $2,500 ( Must have Active Secret Security Clearance ) Position: Cleared Security Officer (Unarmed) Shift: Full-Time / 40Hrs per week (Hours/Shifts/Days Vary) ***MUST BE WILLING TO WORK OVERNIGHTS/WEEKENDS*** Active/Current/Valid Arizona Guard Card required for position. Must be over 21 years of age. Location: Scottsdale, AZ. Apply Direct on Company Website: www.scisjobs.com SCIS focuses on creating a safe and controlled environment for our clients through security services, emergency management, and first-rate training. Ideal candidates will use their passion for security coupled with an ability to thrive amid challenges. We are brave, organized, and ready. We believe in the vital role that we play in society and the recognition we get from it fuels us. Apply today and learn more about joining SCIS! Perks: Competitive Weekly Pay Schedule Flexibility Company Paid Uniforms Education and Training Opportunities Employee Discounts: Vehicles/Cell Phones 401 (k) and Paid Vacation Time (FT only) Medical, Vision, Dental Insurance (FT only) Job Description: Observes and reports activities and incidents at an assigned client site, providing for the security and safety of client property and personnel. Makes periodic patrols to check for irregularities and to inspect protection devices and fire control equipment. Preserves order and may act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises. Controls access to client site or facility through the admittance process Patrols assigned site on foot or in vehicle; checks for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems, and unauthorized persons. Protects evidence or scene of incident in the event of accidents, emergencies, or security investigations. Responds to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather, and other incidents. Prepares logs and reports as required. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified, according to business necessity.Job Requirements: With or without reasonable accommodation, the physical and mental requirements of this job may include the following: seeing, hearing, speaking, and writing clearly. Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling. Frequent sitting, standing and walking, which may be required for long periods of time, and may involve climbing stairs and walking up inclines and on uneven terrain. Additional physical requirements may include, frequent lifting and/or moving up to 10 pounds and occasional lifting and/or moving up to 25 pounds. Must be able to meet and continue to meet any applicable state, county and municipal licensing requirements for Security Officers.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran .About Us Paragon/SCIS has a legendary legacy standing tall in front of all critical assets of the United States of America. Protecting. Guarding. Serving.We have been protecting our nation throughout history. For more than 150 years, our means have evolved but our purpose to protect our nation has remained intact, touching millions of lives. From nuclear plants and government installations to specialized investigative services, we assure the country's safety and stability, relying on solid experience.We value diligence, professionalism, and honesty. We are proud to call ourselves Paragon/SCIS. Our company is a symbol of integrity; a reflection of each individual that composes it. We have built our reputation because accountability is in our blood. About the Team Paragon/SCIS is composed of over 14,000 employees, caring for one another and for the success of our clients and our company. Working on the same site together, we bond with our colleagues; every day, serving the same purpose with dedication and a vigilant eye.Our employees have diverse profiles: veterans, retired police officers, trained armed guards, professionals and experienced managers. Their background and strength of character are carefully vetted so when you join, you know that you have been selected and are amongst the best.From Armed Security officers to Mailroom Service Clerks and Fire Fighters, from Field Investigators to Site Supervisors, we all stand united to maintain order in the most critical infrastructures of our nation. With diligence, 24/7, we are the eyes and ears on the ground. We matter.Our work is demanding. We thrive in the midst of challenge. We are brave, organized, ready. And, we are rewarded for it with above market pay, comprehensive benefits and valuable training. We believe in the vital role that we play in society and the recognition we get from it fuels us.Our values are the foundation of our operations. They are summarized in three words: Integrity, Vigilance and Helpfulness.IntegrityA Paragon/SCIS employee is honest and therefore trusted to work unsupervised on the customer's premises and with valuables. Paragon/SCIS never compromises in its demand for integrity. Integrity also includes openly expressing one's opinion, reporting improprieties and not withholding information.VigilanceProfessionalism entails seeing, hearing and evaluating, and a Paragon/SCIS employee is always attentive. Professionals develop an intuition that helps us to notice things that others don't. Their vigilance is needed in order to stay aware of potential risks or incidents that are taking place on our customers' premises.HelpfulnessHelpfulness is about our employees always being ready to assist within the context of a particular assignment.

Location: Scottsdale, AZSalary: $50.00 USD Hourly - $70.00 USD HourlyDescription: Our client is currently seeking a ITSM - Change Manager This job will have the following responsibilities: Conduct change management review meeting twice weekly Share daily Operational review of changes Publish communication for potential customer impacting changes Track past due change tasks Ensure changes comply to standards Develop and document procedures and training material for Change Management Best Practices and other processes and lead the delivery of training presentations to IT teams. Accountable for Continual Service Improvements (CSI) to improve the effectiveness and efficiency of our IT processes and services by analyzing and reporting on key metrics. As a subject matter expert, and in collaboration with other Process Specialists, maintain a process compliance training program for IT resources by tracking compliance to processes and determining a plan for mitigation of gaps. Participate in requirements gathering for enhancements to processes or new features/functionality through the use of the ITSM software product. Develop use case scenarios to use in the ITSM software product for use in UAT or other regression testing, and actively participate in UAT testing. Work closely with service, product, and business owners to integrate service management practices into the delivery of IT services Engage regularly with stakeholders to develop, manage, and refine the ITSM processes, ensuring their needs are met. Support, promote and ensure consistent alignment to IT standards, processes, and tools' Provide on call support for change management and rotational for incident management. Provide backup support for Release Management Qualifications & Requirements: This position requires a minimum of three years of technical experience in Information Technology. Three or more years supporting, leading, and/or adhering to Change Management. Minimum one year experience in Incident Management. Minimum one year experience in Release Management. Two or more years of knowledge and experience with ServiceNow ITIL Foundations Certification required. Excellent written and verbal communication skills, including process documentation. Strong analytical skillset required. Ability to work independently and in a team is vital. Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential. Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary. Maintaining confidentiality, treating others with respect and upholding Company values are key attributes. In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential. Educational Requirements: This position requires a high school diploma or GED. Bachelor's degree preferred IT Infrastructure Library (ITIL) Foundations certification required. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Manages and provides administrative and clinical supervision of the Onsite employee assistance program (EAP) field Clinicians. Leverages and coordinates Magellan resources in support of Magellan Federal EAP business objectives. Responsible for delivery of quality services to members and managers in alignment with EAP Core Technologies, maintaining account satisfaction, with promotion of the full range of Magellan's service features to fully meet customers' needs. Partners with the Program Manager and Director to create and maintain the vision for the Federal EAP in accordance with customer goals and objective if the EAP programLeads team of Onsite Employee Assistance Program (EAP) Consultants to proactively develops strong relationships and engagement with customer local point of contact(s) (POC) and encourages them to share ideas about strengths in service delivery and opportunities to improve service delivery systems.Provides clinical supervision, consultation, and mentoring of Onsite EAP consultants.Develops and participates in higher level presentations to include special or non-standard presentations requested by the customer, Federal management and union leadership.Maintains and increases union and management association support of the EAP through consultation with Field Consultants.Provides and manages high visibility/high risk workplace consultations to Onsite EAP Consultants.Ensures timely response by team to any risk issues and high-profile requests from the customer.Reviews monthly and quarterly customer reports and provide feedback and guidance to Onsite EAP Consultants.Recommends and consults with Onsite EAP Consultants regarding the training programs that address Federal customer business needs and culture.Provides consultation to Onsite EAP Consultants on organizational readiness and response to critical incidents, TAT, Emergency Preparedness, etc.Manages the communication with the Program Manager regarding critical incident response services.Consults with the Program Manager and assist Federal EAP in achieving safety, health and productivity goals.Provides feedback to Magellan operations and assists in resolving customer service issues, customer complaints, and/or concerns.Reviews and provides professional input to Onsite EAP Consultant regarding policies, procedures, and documents, (e.g. Statement of Understanding, Authorization to Use and Disclose, Duty to Warn, and Satisfaction Surveys).Ensures team compliance with any and all issues related to member privacy and confidentiality along with adherence to Magellan security policies and procedures.Ensures that Onsite EAP Consultant provide appropriate and efficient services. continually monitors services and programs to ensure that client needs and contract obligations are being met.Monitors staffing plans, supervision, and ensures proper office space for Onsite EAP Consultant, and that telephone and computer systems are in operating order.Recruits hires, orients, trains, and conducts performance evaluations for all direct reports in accordance with Magellan Healthcare resources and affirmative action policies and practices.Ensures adequate training and orientation of new staff and ongoing professional development of existing staff.Manages legal issues in conjunction with the Program Manager and leadership in a timely fashion and assures compliance with customer requirements. Consults with Magellan Legal and Compliance teams as needed.Reviews internal performance metrics and provides feedback to Onsite EAP Consultant.Conducts quality reviews on assigned Onsite EAP Consultants.Responds to and coordinates complaint resolution within assigned areas. Ensures that staff document complaints and compliments in Magellan quality database system.Develops EAP operational goals and plans with Team Lead and field staff for effective support of customer requirements and new EAP product and servicesOther duties as assigned.Other Job RequirementsResponsibilities7+ years post degree experience in a direct care clinical setting; managed care experience preferred.1 year direct supervisory experience required. Ability to manage/supervise remote employeesOne or more of the following current, active licenses are required: BCBA, LCSW, LMFT, LMSW, LPCC, LPC, or PC.Requires excellent organizational skills to effectively manage EAP services in district.Knowledge and expertise in solution-focused, brief counseling.Knowledge of substance abuse issues.Knowledge of and expertise in providing consultation.Knowledge in assessment and management of risk issuesComputer proficiency and typing skills.Knowledge and experience with Microsoft Office applications.General Job InformationTitleAir Force EAP ManagerGrade28Work Experience - RequiredClinicalWork Experience - PreferredEducation - RequiredMaster's - Behavioral HealthEducation - PreferredLicense and Certifications - RequiredCurrent licensure required for this position that meets State, Commonwealth or customer-specific requirements - Care Mgmt, LCSW - Licensed Clinical Social Worker - Care Mgmt, LMFT - Licensed Marital and Family Therapist - Care Mgmt, LMHC - Licensed Mental Health Counselor - Care Mgmt, LPCC - Licensed Professional Clinical Counselor - Care MgmtLicense and Certifications - PreferredCEAP - Certified Employee Assistance Professional - Care MgmtSalary RangeSalary Minimum:$83,890Salary Maximum:$142,610This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Location: Scottsdale, AZSalary: $50.00 USD Hourly - $70.00 USD HourlyDescription: Our client is currently seeking a ITSM - Change Manager This job will have the following responsibilities: Conduct change management review meeting twice weekly Share daily Operational review of changes Publish communication for potential customer impacting changes Track past due change tasks Ensure changes comply to standards Develop and document procedures and training material for Change Management Best Practices and other processes and lead the delivery of training presentations to IT teams. Accountable for Continual Service Improvements (CSI) to improve the effectiveness and efficiency of our IT processes and services by analyzing and reporting on key metrics. As a subject matter expert, and in collaboration with other Process Specialists, maintain a process compliance training program for IT resources by tracking compliance to processes and determining a plan for mitigation of gaps. Participate in requirements gathering for enhancements to processes or new features/functionality through the use of the ITSM software product. Develop use case scenarios to use in the ITSM software product for use in UAT or other regression testing, and actively participate in UAT testing. Work closely with service, product, and business owners to integrate service management practices into the delivery of IT services Engage regularly with stakeholders to develop, manage, and refine the ITSM processes, ensuring their needs are met. Support, promote and ensure consistent alignment to IT standards, processes, and tools' Provide on call support for change management and rotational for incident management. Provide backup support for Release Management Qualifications & Requirements: This position requires a minimum of three years of technical experience in Information Technology. Three or more years supporting, leading, and/or adhering to Change Management. Minimum one year experience in Incident Management. Minimum one year experience in Release Management. Two or more years of knowledge and experience with ServiceNow ITIL Foundations Certification required. Excellent written and verbal communication skills, including process documentation. Strong analytical skillset required. Ability to work independently and in a team is vital. Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential. Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary. Maintaining confidentiality, treating others with respect and upholding Company values are key attributes. In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential. Educational Requirements: This position requires a high school diploma or GED. Bachelor's degree preferred IT Infrastructure Library (ITIL) Foundations certification required. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Manages and provides administrative and clinical supervision of the Onsite employee assistance program (EAP) field Clinicians. Leverages and coordinates Magellan resources in support of Magellan Federal EAP business objectives. Responsible for delivery of quality services to members and managers in alignment with EAP Core Technologies, maintaining account satisfaction, with promotion of the full range of Magellan's service features to fully meet customers' needs. Partners with the Program Manager and Director to create and maintain the vision for the Federal EAP in accordance with customer goals and objective if the EAP programLeads team of Onsite Employee Assistance Program (EAP) Consultants to proactively develops strong relationships and engagement with customer local point of contact(s) (POC) and encourages them to share ideas about strengths in service delivery and opportunities to improve service delivery systems.Provides clinical supervision, consultation, and mentoring of Onsite EAP consultants.Develops and participates in higher level presentations to include special or non-standard presentations requested by the customer, Federal management and union leadership.Maintains and increases union and management association support of the EAP through consultation with Field Consultants.Provides and manages high visibility/high risk workplace consultations to Onsite EAP Consultants.Ensures timely response by team to any risk issues and high-profile requests from the customer.Reviews monthly and quarterly customer reports and provide feedback and guidance to Onsite EAP Consultants.Recommends and consults with Onsite EAP Consultants regarding the training programs that address Federal customer business needs and culture.Provides consultation to Onsite EAP Consultants on organizational readiness and response to critical incidents, TAT, Emergency Preparedness, etc.Manages the communication with the Program Manager regarding critical incident response services.Consults with the Program Manager and assist Federal EAP in achieving safety, health and productivity goals.Provides feedback to Magellan operations and assists in resolving customer service issues, customer complaints, and/or concerns.Reviews and provides professional input to Onsite EAP Consultant regarding policies, procedures, and documents, (e.g. Statement of Understanding, Authorization to Use and Disclose, Duty to Warn, and Satisfaction Surveys).Ensures team compliance with any and all issues related to member privacy and confidentiality along with adherence to Magellan security policies and procedures.Ensures that Onsite EAP Consultant provide appropriate and efficient services. continually monitors services and programs to ensure that client needs and contract obligations are being met.Monitors staffing plans, supervision, and ensures proper office space for Onsite EAP Consultant, and that telephone and computer systems are in operating order.Recruits hires, orients, trains, and conducts performance evaluations for all direct reports in accordance with Magellan Healthcare resources and affirmative action policies and practices.Ensures adequate training and orientation of new staff and ongoing professional development of existing staff.Manages legal issues in conjunction with the Program Manager and leadership in a timely fashion and assures compliance with customer requirements. Consults with Magellan Legal and Compliance teams as needed.Reviews internal performance metrics and provides feedback to Onsite EAP Consultant.Conducts quality reviews on assigned Onsite EAP Consultants.Responds to and coordinates complaint resolution within assigned areas. Ensures that staff document complaints and compliments in Magellan quality database system.Develops EAP operational goals and plans with Team Lead and field staff for effective support of customer requirements and new EAP product and servicesOther duties as assigned.Other Job RequirementsResponsibilities7+ years post degree experience in a direct care clinical setting; managed care experience preferred.1 year direct supervisory experience required. Ability to manage/supervise remote employeesOne or more of the following current, active licenses are required: BCBA, LCSW, LMFT, LMSW, LPCC, LPC, or PC.Requires excellent organizational skills to effectively manage EAP services in district.Knowledge and expertise in solution-focused, brief counseling.Knowledge of substance abuse issues.Knowledge of and expertise in providing consultation.Knowledge in assessment and management of risk issuesComputer proficiency and typing skills.Knowledge and experience with Microsoft Office applications.General Job InformationTitleAir Force EAP ManagerGrade28Work Experience - RequiredClinicalWork Experience - PreferredEducation - RequiredMaster's - Behavioral HealthEducation - PreferredLicense and Certifications - RequiredCurrent licensure required for this position that meets State, Commonwealth or customer-specific requirements - Care Mgmt, LCSW - Licensed Clinical Social Worker - Care Mgmt, LMFT - Licensed Marital and Family Therapist - Care Mgmt, LMHC - Licensed Mental Health Counselor - Care Mgmt, LPCC - Licensed Professional Clinical Counselor - Care MgmtLicense and Certifications - PreferredCEAP - Certified Employee Assistance Professional - Care MgmtSalary RangeSalary Minimum:$83,890Salary Maximum:$142,610This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law.This position may be eligible for short-term incentives as well as a comprehensive benefits package. Magellan offers a broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.Magellan Health, Inc. is proud to be an Equal Opportunity Employer and a Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must understand, comply with and attest to the security responsibilities and security controls unique to their position; and comply with all applicable legal, regulatory, and contractual requirements and internal policies and procedures.

Under minimal supervision, The ITSM Sr. Process Specialist - Proactive Problem Manager will manage all activities in the lifecycle of proactive problem management. The Problem Manager is responsible for working with Process Managers and stakeholders to identify improvement opportunities and bring understanding and discipline to these processes through quality control, training, and documentation. Location Type: On-site (hybrid schedule)Develop a solid proactive problem management process.Review system and logs to analyze data and identify areas of opportunity to fix issues before they become service impacting.Engage regularly with stakeholders to gain a deep understanding of problem areas and coordinate investigations to bring resolution.Track identification and resolution through regular and frequent reporting.Accountable for Continual Service Improvements (CSI) to improve the effectiveness and efficiency of our IT processes and services by analyzing and reporting on key metrics.Develop and document training material for Proactive Problem Management Best Practices and other processes and lead the delivery of training presentations to IT teams.As a subject matter expert, and in collaboration with other Process Specialists, maintain a process compliance training program for IT resources by tracking compliance to processes and determining a plan for mitigation of gaps.Create and maintain documentation for new and existing processes, including but not limited to workflows, procedures, policy statement.Participate in requirements gathering for enhancements to processes or new features/functionality using the ITSM software product.Develop use case scenarios to use in the ITSM software product for use in UAT or other regression testing, and actively participate in UAT testing.Work closely with service, product, and business owners to integrate service management practices into the delivery of IT services.Support, promote and ensure consistent alignment to IT standards, processes, and tools.Three to five years or more of experience demonstrating extensive subject matter expertise supporting and adhering to an ITSM Problem Management processes. Additional experience with other ITSM processes including incident management, change management, reporting and performance analytics, is preferable.Three or more years of knowledge and experience supporting an ITSM software product, preferably ServiceNow.Experience with monitoring tools, (SiteScope, NNM, Splunk, Netbrain, Dynatrace)ITIL Foundations Certification required.Advanced knowledge of proactive problem management methodologies.Excellent written and verbal communication skills, including process documentation.Strong analytical skillset required.Ability to work independently and in a team is vital.Proven ability to work efficiently and accurately under pressure, meet deadlines and present a professional demeanor is essential.Proven ability to respond to different organizational situations while maintaining a positive and friendly attitude is necessary.Maintaining confidentiality, treating others with respect and upholding Company values are key attributes.In addition, organizational and problem-solving skills, a can-do attitude, and the ability to adjust to changing requirements are essential. Educational Requirements:A Bachelor's degree in Computer Science, Information Technology or related field or equivalent work experience.IT Infrastructure Library (ITIL) Foundations certification required.Work Days:Normal work days are Monday through Friday.Work Hours:Normal work hours are 8:00 a.m. to 5:00 p.m.