Insurance Manager Salary in Redwood City, CA

Customer Relations Specialist IJob LocationsUS-CA-Redwood CityReq No.2020-6735CategoryCustomer SupportTypeRegular Full-TimeSummary of Major ResponsibilitiesThe Customer Relations Specialist I (CRS) provides a vital link between Exact Sciences customers, the external Exact Sciences sales force, and the internal commercial operations group.  The CRS will often be the first point of contact for all external parties who communicate with Exact Sciences directly via phone, email, regular mail, or other means.  There is likely to be a wide variety of questions and comments that come to the Company through these channels from a diverse group that may include healthcare professionals, cancer patients and their family members, media representatives, insurance company claims managers, and many others.  The impressions we create when we interact with those people who seek us out will play a significant role in establishing favorable perceptions of the Company. It is imperative that the CRS possess exemplary Customer Service Skills, have a demonstrated ability to work independently, and also function effectively as a member of the Exact Sciences team.  The CRS will need to understand not only the technical aspects of the services that Exact Sciences offers, but must also possess the ability to communicate professionally and effectively with all individuals, including external customers and other internal personnel.Essential Duties and ResponsibilitiesAnswer in-coming calls from the customer service 800 hotline during business hours, and reply to phone messages left overnight when the phones are not staffed. Document all calls accordingly into CRM according to Customer Service Policy and Procedures.Provide assistance and information on all aspects of product knowledge, sample accessioning processes, and clinical information within their scope of expertise in accordance with official Standard operating procedures (SOPs) for customer service. Requests that can be addressed by scripted responses anticipated in the Knowledge Base should be handled in the manner prescribed.  Other questions should be handled with sensitivity, common sense, and referrals to others in the company as circumstances require.    Appropriately triage and direct callers to Medical Affairs, Patient Advocacy, Regulatory, Public Relations as needed. Respond to inquiries posted through our company website and document each inquiry appropriately in CRM.Forward calls to designated personnel with responsibility for official communication with external parties and log these calls into the system, set realistic expectations with callers regarding the timing of an official reply, and ensure the calls are received by the right person in a timely manner. Appropriately field calls for reimbursement and billing and direct them to the Billing Vendor (Quadax) for follow up and resolution.Provide inside sales support to the field sales staff: Regional Oncogenomic Liaisons (ROLs) Genomic National Account Reps (GNAMs), Regional Managers (RMs) and Director of Sales Operations when needed while providing the outside field staff with timely communication on their accounts, practices, and orders. Provide new physician outreach calls to all new accounts and ordering physicians regarding Oncotype Dx and our products.Maintain a productive operational relationship with the IT department for the operation of CRM system for CRS activities.Communicate initial and ongoing CRS needs to the IT group for modification of the CRM system on behalf of the CRS team.Support the Sample Accessioning staff with sample intake and accessioning in accordance with the SOPs.Perform daily quality control checks on all sample accessioning requisitions prior to report generation and work closely with the Clinical Laboratory Scientists (CLS) to ensure the highest level of quality is achieved in the handling or patient samples and requisitions.Participate in sales administration/operations activities as necessary; including shipment of promotional materials and other items to sales representatives, managing materials inventories, developing and producing sales reports, development of items for inclusion in the sales force reference guide, etc.Assist in building on existing customer base by providing the highest level of customer service and support.Ability to handle technically complex material and articulate technical concepts. Maturity and good judgment to understand when to exercise initiative and handle queries directly, and when to escalate queries to higher authority.Excellent team player.Highly effective in working with others but also capable of working independently as necessary. Ability to multi-task and strong to attention to detail.Highly effective at overcoming obstacles; tenacious and resilient. Flexibility to cross-train in other areas of the lab where qualifications and procedures allow.Willingness to adhere to strict procedures for database management and approved responses to selected queries.Highly effective at assimilation of large body of complex scientific material.Strong interpersonal and organizational skills.Excellent listening, oral, and written communication skills.Professional telephone manner.Strong customer service orientation and willingness to prioritize needs of those seeking information from the Company.Comfortable in working in a laboratory environment and able to handle specimens.Ease of working with internal and external groups in reinforcing policy, as well as accepting of suggestions for improvement.Superb follow-through skills and relationship management.Strong communicator with ability to maintain open communication with internal employees, managers, and customers as needed.Able to integrate and apply feedback in a professional manner. Able to prioritize and drive to results with a high emphasis on quality. Ability to work as part of a team. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. Ability to work designated schedule.Ability to work nights and/or weekends.Ability to work overtime as needed. Flexibility with respect to working hours as some shifts will require early morning arrivals to handle calls from East Coast.Ability to lift up to 20 pounds for approximately 5% of a typical working day.Ability to work seated for approximately 50% of a typical working day. Ability to work standing for approximately 50% of a typical working day. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 100% of a typical working day.QualificationsMinimum QualificationsHigh School Diploma or General Education Degree (GED).3+ years of customer service experience. Deep understanding of drivers of customer satisfaction and an overt willingness to be an internal champion for both the field sales team and health care providers. Basic scientific aptitude that will allow rapid learning of new technologies and clinical data associated with Exact Sciences services.Significant PC knowledge and Windows OS experience.Authorization to work in the United States without sponsorship. Demonstrated ability to perform the Essential Duties of the position with or without accommodation. No disqualifications for employment in the US lab industry as determined by the Federal Government.Preferred QualificationsBachelor’s Degree.3+ years of experience in healthcare, laboratory, or pharmaceutical industry.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

We are seeking a 2nd Shift EVS Manager at Kaiser Permanente Redwood City Medical Center in Redwood City, California.                   As an EVS Manager you will be responsible for managing the associates in the Environmental Services department with the oversight of the Unit Director.  You will serve as a liaison between hospital departments and the Environmental Services department to provide the highest possible level of service. What we look for in an Environmental Services Manager: Strong leadership skills and experience leading and managing a team Customer service minded individuals Strong communication skills Responsibilities: Participate in staff selection process.  Interview candidates as needed.  Schedule days off, holidays and vacations, ensuring that the account’s needs are met in accordance with hours and position control. Assign personnel to established work areas or project duties. Conducts quality assurance checks and manages materials inventory as well as general use of equipment. Ensure that staff receives proper orientation, initial training, and ongoing education. Provide individual guidance and motivation to staff to enable each one to perform to his/her fullest potential. Discipline associates when necessary according to progressive disciplinary guidelines. Prepare associate disciplinary and variance reports and conduct follow-up investigation as needed, reporting findings to the Department Director.  Prepare disciplinary action notices and conduct follow-up as required.  Conduct disciplinary meetings with associates with guidance from the Department Director. Maintain an environment that is in sanitary, attractive and orderly condition. Demonstrate and promote Xanitos’ culture, values, and management philosophy. Demonstrate quality leadership in meeting performance plans. Qualifications: Employees in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment at Xanitos, absent a legally required Medical or Religious exception, and are required to report their vaccination status and upload proof of vaccination via a secure online portal.  High School diploma required. College degree or equivalent work experience preferred. Flexibility to work some differing shifts Strong service/quality attitude Strong communication skills Strong leadership skills Proficient in the use of Windows based office software Xanitos understands the importance of you and your family’s health and wellbeing, as well as your financial future. With that in mind, we take pride in the variety of benefit plans that are available for our employees. Please note, plans vary by location and are subject to eligibility and work hour requirements in accordance with company policy and state laws. Plans may include: Medical Dental Vision Life, Accident, and Disability Insurance 401k Retirement Plans Employee Assistance Program (EAP) Employee Wellness Program Commuter Benefits Shoes for Crews Reimbursement Paid Time off including Vacation, Sick, Holidays, Elective Holidays, Bereavement, Parental Bonding, Volunteer Day and Jury Duty. Employee Discounts to Theme Parks, Theaters, Sporting Events, Movies and More   Xanitos, Inc. Is a management company that provides hospital housekeeping, patient transport, central laundries services, and patient observation services. It is differentiated by its patented XRO System for cleaning patient rooms, its outstanding operations management team, and by being a private company whose priority is giving top quality service. The results are evident; at the hospitals it serves, Xanitos has improved the cleaning quality, increased HCAHPS scores, reduced the risk of HAIs, lowered bed turnaround time, and significantly reduced costs. The expected salary range for this position ranges from $90,000 to $100,000 depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, training, market data, and other relevant factors. Additional compensation may include a bonus or commission (if applicable to the position).EducationRequiredHigh School Diploma, GED or equivalent or better See job description

We are seeking a EVS Unit Director in Redwood City, CA.  As an EVS Unit Director you will be responsible for work scheduling of all department personnel, establishing work standards, conducting site evaluations/audits, overall inventory/equipment usage, budget control, employee performance appraisals, troubleshooting/problem solving, orientation/training of department managers and support personnel, customer relations, and special project work as requested.  This individual will also ensure that all managed services are being provided in a proper and cost-effective manner. What we look for in a EVS Unit Director: Strong leadership skills and experience leading and managing a team Customer service minded individuals Strong communication skills Responsibilities: Control expenses within area of responsibility. Develop and recommend Department Operating Budget and ensure the department operates within the budget. Evaluate and justify supplies, equipment and purchases as needed. Maintain records and statistics for administrative and regulatory purposes. Plan, organize, direct, coordinate, and supervise functions and activities of the department. Establish work standards and work flow. Establish and maintain effective lines of communication with the client and Hospital personnel to ascertain that their needs and requirements as related to the Hospital Management Contract are being satisfied. Ensure compliance with all regulatory agencies. Maintain an environment that is in sanitary, attractive, and orderly condition. Ensure that environmental procedures are being followed. Demonstrate and promote Xanitos’ culture, values, and management philosophy. Proactive in the achievement of the Hospital goals and objectives. Demonstrate quality leadership in meeting performance plans. Qualifications: Employees in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment at Xanitos, absent a legally required Medical or Religious exception, and are required to report their vaccination status and upload proof of vaccination via a secure online portal.  Ability to analyze and interpret financial and other data. Demonstrated proficiency with general business acumen. Excellent interpersonal skills. Strong service/quality attitude. Ability to plan, organize, prioritize and achieve effective time management. Ability to work under pressure and meet established goals and objectives. Strong public speaking skills. Sense of urgency and ability to meet deadlines; self-directed. Xanitos understands the importance of you, and your family’s health and wellbeing, as well as your financial future. With that in mind, we take pride in the variety of benefit plans that are available for our employees. Please note, plans vary by location and are subject to eligibility and work hour requirements in accordance with company policy and state laws. Plans may include: Medical Dental Vision Life, Accident, and Disability Insurance 401k Retirement Plans Employee Assistance Program (EAP) Employee Wellness Program Commuter Benefits Shoes for Crews Reimbursement Paid Time off including Vacation, Sick, Holidays, Elective Holidays, Bereavement, Parental Bonding, Volunteer Day and Jury Duty. Employee Discounts to Theme Parks, Theaters, Sporting Events, Movies and More Xanitos, Inc. Is a management company that provides hospital housekeeping, patient transport, central laundries services, and patient observation services. It is differentiated by its patented XRO System for cleaning patient rooms, its outstanding operations management team, and by being a private company whose priority is giving top quality service. The results are evident; at the hospitals it serves, Xanitos has improved the cleaning quality, increased HCAHPS scores, reduced the risk of HAIs, lowered bed turnaround time, and significantly reduced costs. The expected salary range for this position ranges from $160,000 to $165,000 depending on circumstances including an applicant’s skills and qualifications, certain degrees and certifications, prior job experience, training, market data, and other relevant factors. Additional compensation may include a bonus or commission. Education Required High School Diploma, GED or equivalent or better Preferred Bachelors or better See job description

Job DescriptionAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.Location/Division Specific InformationThis position is in Redwood City, CA. @ Customer Site from 8AM-5PM/ How do we make an impact?Unity Lab Services provides a single source for coordinated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.What will you do?Warehouse duties/ to perform inbound and outbound domestic and international shipping, picking, packing, labeling, loading, and receiving shipment, working with road, air and ocean freight companies. Participate in cycle counts and physical inventories.Stockroom/POU management, dispensing of product, and follow coordination of affiliated stockroom activities.Palletize, shrink wrap materials/ Moving pallets/ driving forklift/ Assisting in load and unload materials.Perform on-site program replenishments and disbursements.Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.Customer service activities may include order entry, expediting, customer service call resolution, return goods authorization, processing of backorders, vendor and customer interaction, problem resolution, working with3rd party & agent buys.Using order/inventory management platform and/or customer ordering system.Reviewing, crafting, and maintaining of company data log sheetsFollows well defined procedures as outlined by Best Practices, SOPs & work instructions. Take direction from Site Supervisor/Manager regarding daily dutiesCommunicates with supervisor any customer issues or potential problemsOrdering of stockroom suppliesSort and categorize materialsProviding customer support to clientsPerforming Area Audits of cross-functional areas within ULSWorks efficiently with a diverse cross-functional team.Listens to customer concerns, efficiently diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.Effectively address customer concerns within established resolution timeframes.Engage in process improvement activitiesMay perform other responsibilities as assigned by managementHow will you get here?EducationHigh school diploma or equivalent required.Associate degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.Experience2 years of related experience within a laboratory setting is preferred.Experience working in customer service is also a plus.Knowledge, Skills, AbilitiesAble to read, write, and speak English fluentlyStrong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses interpersonal skills to multi-task and meet due dates as needed.Physical Requirements / Work EnvironmentWorks primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses.Requires the ability to lift, push, and pull 30-40 pounds consistently; may be required to lift 50 pounds occasionally, including operation and use of pushcarts, pallet jacks, forklifts, etc.Regularly required to stand or walk for prolonged periods.Ability to work overtime, as needed.BenefitsWe offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Accessibility/Disability AccessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.Compensation and BenefitsThe hourly pay range estimated for this position based in California is $21.42-$32.13.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:A choice of national medical and dental plans, and a national vision plan, including health incentive programsEmployee assistance and family support programs, including commuter benefits and tuition reimbursementAt least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policyRetirement and savings programs, such as our competitive 401(k) U.S. retirement savings planEmployees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discountFor more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

About ZillizZilliz is a leading vector database company for enterprise-grade AI. Founded by the engineers behind Milvus, the world's most popular open-source vector database, the company builds next-generation database technologies to help organizations create AI applications at ease.On a mission to democratize AI, Zilliz is committed to simplifying data management for AI applications and making vector databases accessible to every organization.What you will do:Nurture the relationship between open-source projects that Zilliz contributes to (e.g., Milvus, Towhee) and software developers throughout the globe.Raise awareness around open-source projects and guide and educate the developers using them through written content, presentations, outreach, and more.Create content focused on open-source data science tools, including blog articles, code examples, demonstrations, and tutorials for a highly technical audience.Actively engage with developer communities online and offline. Work to understand and communicate developer success stories and advocate for their needs.Collaborate with an international team of internal (e.g., User Success Team, Community Engagement Team) and external (e.g., the Linux Foundation) stakeholders to execute a marketing strategy, attend/sponsor events, and foster community engagement.What we are looking for:3+ years experience as an open-source evangelist, developer advocate, DevRel lead, developer community manager, solutions engineer, tech marketer, or equivalent role.Practical knowledge of open-source technology and software development.Proven technical experience with artificial intelligence (AI), databases, and big data.Ability to synthesize and communicate complex technical concepts and scenarios.Strong presence in technical communities spanning GitHub, Medium, DZone, Stack Overflow, Reddit, LinkedIn, etc.Experience giving presentations to technical audiences.Experience with blogging, technical documentation, and developer outreach.Strong command of the English language, including written and verbal communication.Benefits:Competitive compensation (cash + equity).Regular bonus and equity refresh opportunities.Medical, dental, and vision insurance.Paid time off, including vacation, sick leave, and global reset/well-being days.Generous 401(k) and regional retirement plans.Zilliz is committed to building an inclusive and diverse workforce. We are an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment regardless of race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.

PubMatic (Nasdaq: PUBM) is an independent technology company maximizing customer value by delivering digital advertising's supply chain of the future.PubMatic's sell-side platform empowers the world's leading digital content creators across the open internet to control access to their inventory and increase monetization by enabling marketers to drive return on investment and reach addressable audiences across ad formats and devicesSince 2006, our infrastructure-driven approach has allowed for the efficient processing and utilization of data in real time. By delivering scalable and flexible programmatic innovation, we improve outcomes for our customers while championing a vibrant and transparent digital advertising supply chain.We are immediately hiring a strong Privacy Program Manager to join our Legal team in Redwood City on a hybrid schedule.This key contributor will be responsible for ensuring privacy operations are efficient and scalable, with an eye for process improvement opportunities. You must be comfortable working in a dynamic, fast-paced, cross-functional environment with an affinity for building relationships along with empathy for the challenges facing PubMatic's internal business teams. You will take charge of our privacy operations with precision and innovation.What You'll Be Doing:Provide general oversight to PubMatic's privacy program, ensuring compliance documentation remains relevant and up to date as the industry and regulatory landscape changes over time.Serve as business owner for essential legal privacy tools, ensuring their efficiency and relevance.Serve as project manager for internal enterprise compliance initiatives and privacy related products, acting as the liaison between Legal and functional teams engaged as stakeholders.Oversee the management of data rights requests in order to ensure timely response and responsible data handling.Coordinate communications between Legal and business teams seeking privacy guidance for corporate processes and in response to customer inquiries.Assist in overseeing company training on data privacy compliance.Maintain a strong understanding of the changing privacy regulations related to PubMatic's business (such as GDPR, CPRA, COPPA, etc).Proactively review current procedures and confidently make recommendations for improvements with consideration to stakeholdersAbout You:You are driven and have proven ability to efficiently manage a variety of projects with a timely, efficient manner with strong follow through skills. You have experience and expertise in program management, where you can demonstrate proactive implementation of processes with effective, measurable outcomes. You're comfortable working with a wide variety of people - able to respect the perspectives of those who may disagree with you.The successful candidate will have:Bachelor's Degree; or equivalent experience working in Privacy and ComplianceHigh attention to detail and be able to process a high volume of information quickly and accuratelyExcellent prioritization skills with a strategic approach to task managementStrong business acumen and the ability to collaborate cross functionallySuperior written/verbal communication skills, strong interpersonal skills, and the ability to work independently and within a team environment with a strong sense of agency.Strong problem solving skills with creative approaches.A natural inclination towards curiosity, unafraid to delve into industry specifics and technology.An ability to build trust-based relationships to build on a culture of compliance and serve as a dependable resource to the teamBonus Points:CIPM or CIPT Certification preferredFamiliarity with current ad tech landscape and PubMatic's value proposition in the marketSpecific knowledge/experience in ad serving and/or other advertising technology systemsCompensation and Benefits:Base Salary Range: $130,000 to $145,000In accordance with applicable law, the above salary range provided is PubMatic's reasonable estimate of the base salary for this role. The actual amount may vary, based on non-discriminatory factors such as location, experience, knowledge, skills and abilities. In addition to salary PubMatic also offers a bonus, restricted stock units and a competitive benefits package.Additional Information:Return to Office: PubMatic employees throughout the global have returned to our offices via a hybrid work schedule (3 days "in office" and 2 days "working remotely") that is intended to maximize collaboration, innovation, and productivity among teams and across functions.Benefits: Our benefits package includes the best of what leading organizations provide such as, paid leave programs, paid holidays, healthcare, dental and vision insurance, disability and life insurance, commuter benefits, physical and financial wellness programs, unlimited DTO in the US (that we actually require you to use!), reimbursement for mobile, fully stocked pantries, as well as catered lunches 5 days a week.Diversity and Inclusion: PubMatic is proud to be an equal opportunity employer; we don't just value diversity, we promote and celebrate it. We do not discriminate on the basis of race, religion, color, national origin