Analytics Manager Salary in Redwood City, CA

Associate Director, Clinical Data ManagementJob LocationsUS-CA-Redwood CityReq No.2020-6332CategoryBusiness AnalyticsTypeRegular Full-TimeSummary of Major ResponsibilitiesThe Associate Director, Clinical Data Management is responsible for managing a team of Clinical Data Managers to support the effective collection and management of clinical study data used for reporting, analysis, and presentation. The functional team that this position leads is responsible for utilizing a variety of different data sources, electronic platforms, and environments to handle clinical data acquisition, data cleaning, data processing, data transfer, and data archival. This role is responsible for ensuring efficient and effective Clinical Data Management deliverables through compliance of established procedures and best practices. The Associate Director, Clinical Data Management performs hands-on data management in support of the collection, mining, and purveyance of clinical, pathology, laboratory, and genomic data in compliance with applicable regulatory requirements.Essential Duties and ResponsibilitiesAssess and recommend functional headcount requirements associated with recruiting and hiring decisions and onboard newly hired staff. Evaluate, update, and maintain job descriptions and associated job leveling in alignment with industry benchmarks, relevant salary surveys, and corporate policies and practices. Drive the definition and implementation of best practices and standardization to ensure the effective and efficient collection, maintenance and/or handling of laboratory, pathology, and clinical data for Exact Sciences’ studies. Provide key input to the definition and utilization of data management systems, tools, processes, and procedures to support successful study execution and results delivery. Provide hands-on data management support, as appropriate; including acting as a Lead Clinical Data Programmer/Analyst on the group’s most complex clinical studies and projects.Ensure the accurate, complete, and timely collection, validation, and delivery of laboratory, pathology, and clinical data, and related documentation of the highest quality and in accordance with business requirements, timelines, and appropriate budget control based on corporate priorities and objectives. Collaborate with functional areas across the company in the strategic evaluation and assessment of data management needs, solutions, and business development opportunities. Contribute to the ongoing development and improvement of department procedures by being primary author of highly complex process documents and by effectively and actively leading or contributing to complex process discussions.Work closely and effectively in a team-oriented environment with colleagues from Biostatistics, Non-clinical biostatistics, Clinical Operations, Medical, Pathology, Research and Development, and Program Management to ensure Data Management needs and status updates are addressed and well-communicated.Lead Data Management teams and cross-functional teams with well-defined objectives or interactively guides these teams to establish objectives.Provide support and coordinate with other functional areas regarding overall clinical study conduct and management; including protocol development, study start-up, study closeout, and data analysis.Manage staff; including, but not limited to, organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.Communicate goals clearly to employees to ensure understanding and success in achieving them.Motivate and inspire employees to do their best work through coaching.Maintain morale and support employee engagement initiatives.Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. Ability to lift up to 10 pounds for approximately 5% of a typical working day.Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.Ability and means to travel between Redwood City locations.Ability to travel to other Exact Sciences locations up to 4 times per year. Ability to travel 10% of working time away from work location, may include overnight/weekend travel.QualificationsMinimum QualificationsBachelor’s degree in Life Sciences, Computer Sciences, Scientific, or related field.12+ years of experience in Data Management or related field. 5+ years of experience leading or directing people and/or project teams.Proficient in Microsoft Office to include Excel macros and pivot tables and Word mail merge.Demonstrated ability to perform the Essential Duties of the position with or without accommodation.Preferred QualificationsMaster’s degree in Life Sciences, Computer Science, Scientific, or related field. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Senior Software Engineer I - SitecoreJob LocationsUS-CA-Redwood City | US-RemoteReq No.2020-6189CategoryITTypeRegular Full-TimeSummary of Major ResponsibilitiesExact Sciences is seeking a talented Senior Software Engineer I with a strong background in customer facing web application design and development.  This role will be responsible for designing, developing, and supporting Sitecore based web application solutions in a fast-paced, high growth bio-tech company.Essential Duties and ResponsibilitiesDesign, develop, and deploy Sitecore platform-based websites and solutions.Contribute to developing software engineering standards, practices, and reusable components.Participate in all phases of application development; including requirements, analysis, design, development, testing, and support.Create and deliver technical presentations.Collaborate with Quality Assurance (QA) teams, product owners, and vendors, on all aspects of software development.Mentor junior engineers.Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.Support and comply with the company’s Quality Management System policies and procedures.Regular and reliable attendance.Passion for researching new or emerging trends and technologies in the web application development space.Ability to work designated schedule.Exceptional written and verbal communication skills.Strong teamwork and collaboration skills.Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.Ability and means to travel between Redwood City locations.QualificationsMinimum QualificationsBachelor's degree in Information Systems, Computer Science, or related field; or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of Bachelor’s degree.8+ years of development experience with building customer facing web applications and websites.6+ years of proficiency in web front-end technologies, including HTML5, CSS3, and JavaScript.5+ years of solid experience with using Sitecore, including the Sitecore Experience Platform, Sitecore Experience Manager, Helix, and Solr to develop solutions or configuring and administrating Sitecore, as well as making version upgrades.3+ years of development experience with the .NET Framework.Demonstrated working knowledge of coding applications that support multiple languages/locales.Demonstrated working knowledge of Responsive Web Design Frameworks.Demonstrated working knowledge of Relational Databases (e.g., SQL Server, PostgreSQL).Demonstrated working knowledge of SOAP and RESTful web services. Demonstrated working knowledge with web standards for optimal SEO and analytics, and global standards.Demonstrated ability to perform the Essential Duties of the position with or without accommodation.Authorization to work in the United States without sponsorship. Preferred QualificationsExperience designing and developing apps that access and or utilize cloud-based frameworks (e.g., Azure, Heroku, Google App Engine, Amazon AWS Services/SDKs, etc.).Experience with Akamai CDN.Familiarity with Mobile app development for iOS or Android.Experience with web and mobile accessibility standards.Understanding of Agile/SCRUM methodologies.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Strategic Accounts InternJob LocationsUS-CA-Redwood CityReq No.2020-6382CategoryInternshipsTypeInternSummary of Major ResponsibilitiesExposure to the Precision Oncology commercial business and the strategic accounts team.  Through hands-on experience as well as observational and mentorship activities, the Strategic Account Intern will have the opportunity to learn about specific projects and the required elements necessary to establish long lasting relationships with large Oncology networks and health care systems.  A strong analytics capability will be necessary in order to further support our data driven approach and engagement with various internal teams.   Primary responsibilities will be to provide project specific analytical support accompanied with strong written skills.  There is a strong preference for this role to be based in Redwood City, CA.  Essential Duties and ResponsibilitiesDevelop and analyze key data for understanding the business landscape along with the individual strategic accounts being targeted.  Establish an Understanding of the key strategic partners in health care organizations, along with their critical success factors to drive to specific business objectives. Partner with several internal departments and stakeholders which may include Marketing, Sales and Sales Management, Medical Affairs, Pathology, Lab Operations, Customer Service, Managed Care, Sales Operations, IT, Product Life Cycle and others. Educate on market and industry trends pertaining to all aspects of our commercial organization. Employ strong project management skills by prioritizing tasks concurrently.Act as a problem solver to drive successful completion of assigned tasks.Strive for excellence in all aspects of his/her performance with commitment to continuous self-evaluation and development.Demonstrate the Exact Sciences core values of Integrity, Innovation, Teamwork, Accountability, and Quality.Ability and means to travel between to Redwood City location.Ability to travel 5% of working time away from work location, may include overnight/weekend travel.Standing or sitting for long periods of time may be necessary.Some lifting (greater than 25 pounds) may be necessary.Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. QualificationsMinimum QualificationsActively pursuing educational advancement through a secondary or post-secondary institution.STEM majors expected to graduate in May of 2022. Proficient in Microsoft Office and excel.Appetite to learn; general business acumen.Demonstrated ability to perform the Essential Duties of the position with or without accommodation. Authorization to work in the United States without sponsorship.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Company DescriptionAnomali, a world-renowned platform leader in Security Operations, supercharges SecOps by fusing Lightspeed Security Analytics, Industry-Leading Cyberthreat Intelligence (CTI), AI-based automated threat hunting, alert orchestration, automated threat detection and incident response (TDIR) blocking, community intelligence sharing, exposure management, and dark web protection. Transforming CISOs into superheroes and analysts into SOC terminators. Anomali's Platform offers: "Match" Next-Gen SIEM, "Lens" AI Threat Hunter, "ThreatStream" TIP, Anomali Integrator, Anomali ISAC, Anomali Attack Surface Management, and Anomali Digital Risk Protection, infused with Anomali AI. Anomali bridges the gap between point solutions (EDR, NDR, SSE, RMM, CAASM, etc.) and replaces legacy SIEMs at 50% the cost, giving analysts easy-to-use tools that enable lightspeed detection & response. Anomali addresses the global shortage in cyber talent by empowering analysts to contain, eradicate, and block threats in seconds without complex SIEM queries, manual blocks, or long investigations. Anomali delivers as a proprietary platform and disruptor to the security analytics world. Anomali can search billions of logs in seconds, correlating tens of millions of IoCs and IoAs across years of telemetry and logs often deleted or moved to cold storage. At every point across the cyber kill chain, Anomali supercharges the SOC to detect, contain, and eradicate threats before organizational impact. Job DescriptionResponsibilities: • Lead the vision and execution of innovative UI/UX designs for Anomali's next-generation threat detection and search platform. • Collaborate closely with product managers, engineers, and designers to ensure a seamless user experience, from concept to implementation. • Translate user needs into intuitive and scalable UI/UX solutions. • Champion best practices in UI/UX development, accessibility, and usability testing. • Stay current with cutting-edge technologies and trends in the UI/UX landscape. (This is a hands-on technical role, not just design.) • Mentor and guide junior UI/UX professionals on the team. QualificationsRequired Skills/Experience: • 10+ years of experience as a UI/UX Engineer, Architect or a related role. • Proven track record of designing and delivering exceptional UI/UX solutions for complex enterprise applications. • In-depth knowledge of UI/UX best practices, design principles, and accessibility guidelines. • Experience building web applications React, Redux, and Angular. • Expert knowledge of React and Angular packages. • Expertise in JavaScript, HTML, CSS and front-end libraries and frameworks. • Experience with client-side MVC/MVVM frameworks. • Experience with HTML5 and CSS3. • Experience with CI/CD. • Proven expertise in test automation for front-end applications. • Proficiency with Git. • Experience with responsive design and cross-browser support. • Excellent communication and collaboration skills Desired Skills/Experience • Experience with security and threat detection software • Expertise in data visualization and presentation frameworks, such as Grafana • Mobile UI development (IOS, Android) • Prior work in a fast-paced, startup environment Equal Opportunities Monitoring It is our policy to ensure that all eligible persons have equal opportunity for employment and advancement on the basis of their ability, qualifications and aptitude. We select those suitable for appointment solely on the basis of merit without regard to an individual's disability, race, color, religion, sex, sexual orientation, gender identity, national origin, age, or status as a protected veteran. Monitoring is carried out to ensure that our equal opportunity policy is effectively implemented. If you are interested in applying for employment with Anomali and need special assistance or accommodation to apply for a posted position, contact our Recruiting team at [email protected] . Compensation Transparency $180,000 - $200,000 USD Please note that the annual base salary range is a guideline and, for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as, knowledge, skills and experience of the candidate. In addition to base pay, this position is eligible for benefits, and may be el igible for equity.

Location: Redwood City, CASalary: $45.00 USD Hourly - $50.00 USD HourlyDescription: Hi there! I'm glad you found us. Do you want to be the newest member of a dynamic team in an industry leading company? Well this is your job. We are hiring for Recruitment Marketing Specialist role and our client is looking to interview and hire ASAP. The full description is below. Please submit your qualified resume to [email protected] Title: Recruitment Marketing SpecialistLocation: Redwood City CADuration: 6+ months contractWhat You'll Do:•Develop and execute strategic recruitment marketing campaigns across various channels (organic, paid, social) to attract qualified candidates aligned with our Employer Value Proposition (EVP).•Conduct in-depth analysis of programmatic ad campaigns to optimize performance, maximize return on investment (ROI), and inform future strategies.•Partner with hiring managers and recruiters to understand specific needs and develop targeted campaign messaging. •Manage and update job board brand profiles, ensuring alignment with our employer branding strategy and attracting a strong pool of candidates.•Help manage and update the Google Analytics platform to monitor website traffic data and user behavior insights•Foster employee advocacy through social media by creating engaging content and implementing strategies to encourage employee participation.Top Qualifications:•2+ years of experience in recruitment marketing or a related field.•Proven track record of developing and executing successful recruitment marketing campaigns across various channels.•Analytical skills with experience in advertising performance analysis•Excellent written and verbal communication skills with the ability to craft compelling and targeted marketing copy.•Experience collaborating with cross-functional teams. •An understanding current recruitment marketing or able to learn fast. •Some knowledge of social media platformsBonus Points:•Knowledge of Applicant Tracking Systems (ATS).•Knowledge of Google Analytics Prabh SinghThe Judge Group Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Company DescriptionAnomali, a world-renowned platform leader in Security Operations, supercharges SecOps by fusing Lightspeed Security Analytics, Industry-Leading Cyberthreat Intelligence (CTI), AI-based automated threat hunting, alert orchestration, automated threat detection and incident response (TDIR) blocking, community intelligence sharing, exposure management, and dark web protection. Transforming CISOs into superheroes and analysts into SOC terminators. Anomali's Platform offers: "Match" Next-Gen SIEM, "Lens" AI Threat Hunter, "ThreatStream" TIP, Anomali Integrator, Anomali ISAC, Anomali Attack Surface Management, and Anomali Digital Risk Protection, infused with Anomali AI. Anomali bridges the gap between point solutions (EDR, NDR, SSE, RMM, CAASM, etc.) and replaces legacy SIEMs at 50% the cost, giving analysts easy-to-use tools that enable lightspeed detection & response. Anomali addresses the global shortage in cyber talent by empowering analysts to contain, eradicate, and block threats in seconds without complex SIEM queries, manual blocks, or long investigations. Anomali delivers as a proprietary platform and disruptor to the security analytics world. Anomali can search billions of logs in seconds, correlating tens of millions of IoCs and IoAs across years of telemetry and logs often deleted or moved to cold storage. At every point across the cyber kill chain, Anomali supercharges the SOC to detect, contain, and eradicate threats before organizational impact. Responsibilities: As a Senior Sales Engineer specializing in Security Information and Event Management (SIEM), you will play a pivotal role in providing advanced pre-sales technical support for both territory and enterprise accounts. Your primary focus will be on driving new business opportunities from prospective and existing customer accounts within your assigned region. Achieving and exceeding sales quotas to meet revenue goals will be a fundamental objective. In this role, you will lead and manage all technical aspects of the pre-sales engagement process for potential clients, with a particular emphasis on SIEM solutions.Qualifications: Required Skills/Experience:o Bachelor's degree in Computer Science or equivalent experienceo Extensive background and expertise in security analytics with a focus on SIEM technologieso A minimum of two years of experience as a field systems engineer, sales engineer or consultant supporting large enterprise customerso At least two years of experience in the software industry as a field systems/sales engineero Strong grasp of general networking concepts and proficiency in Linuxo Deep understanding of security and information event management (SIEM) principles and methodologieso Hands-on experience and proficiency with SIEM platforms such as ArcSight, SPLUNK, NetWitness, QRadar, McAfee SIEM, or similar tools.o Proficiency in scripting languages such as Python or Perlo Confident and effective presenter, capable of addressing diverse audienceso A passion for both sales and technology, with a strong desire to advance your sales engineering careero Openness to coaching and a proactive approach to training/feedbacko Self-motivated, displaying a robust work ethico Clear and concise communicator with strong interpersonal skillso Proficient in delivering engaging presentations with an unwavering commitment to customer satisfactiono Demonstrated ability to manage Proof of Value and adeptness in conducting solution demonstrationso Geographically located in the Bay area or Greater LA area of CaliforniaAdditional Responsibilities:o Provide exceptional pre-sales technical expertise through effective delivery of technical and product demonstrationso Serve as a valuable business resource to prospects and customers, leveraging your status as an "industry expert" to employ executive-level selling practices. Maintain consistent communication and provide ongoing technical consultation.o Take the lead in driving opportunities within strategic and enterprise accounts within your assigned territory, focusing on SIEM solutionso Assume the role of a proactive "Technical Account Manager" in target accounts, fostering relationships and engaging in business development activitieso Collaborate seamlessly with Sales, Marketing, and Product Managers, serving as the technical liaison between Enterprise Business Representatives and pre-sales customerso Assume ownership of the primary technical relationship with pre-sales customers. Ensure their satisfaction by skillfully managing and delivering technical insights through various channels, including on-site interactions, online communication, and phone conversations.o Support the regional Sales Organization to guarantee the timely and successful closure of sales with potential customers, particularly in the context of SIEM solutionso Facilitate effective communication between customers and Product Management, conveying pertinent feedback and customer requirementso Play a central role in planning and conducting mid/high-level meetings with customers and prospectso Quickly acquire, apply, and communicate technical knowledge concerning Anomali's technology as well as competitor offerings, with a special focus on SIEM solutionsIf you possess the requisite qualifications and are enthusiastic about driving technical sales, specifically in the realm of SIEM, within a dynamic startup environment, we encourage you to apply for this captivating Sales Engineer - SIEM Specialist role. Your contributions will be instrumental in advancing our sales efforts and contributing to the overall growth of our company. Equal Opportunities Monitoring It is our policy to ensure that all eligible persons have equal opportunity for employment and advancement on the basis of their ability, qualifications and aptitude. We select those suitable for appointment solely on the basis of merit without regard to an individual's disability, race, religion, sex, age or sexual orientation. Monitoring is carried out to ensure that our equal opportunity policy is effectively implemented. If you are interested in applying for employment with Anomali and need special assistance or accommodation to apply for a posted position, contact our Recruiting team at [email protected] . Compensation Transparency $140,000 - $175,000 USD Please note that the annual base salary range is a guideline and, for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as, knowledge, skills and experience of the candidate. In addition to base pay, this position is eligible for benefits, and may be el igible for a bonus and/or equity.

Company Description:Anomali, a world-renowned platform leader in Security Operations, supercharges SecOps by fusing Lightspeed Security Analytics, Industry-Leading Cyberthreat Intelligence (CTI), AI-based automated threat hunting, alert orchestration, automated threat detection and incident response (TDIR) blocking, community intelligence sharing, exposure management, and dark web protection. Transforming CISOs into superheroes and analysts into SOC terminators. Anomali's Platform offers: "Match" Next-Gen SIEM, "Lens" AI Threat Hunter, "ThreatStream" TIP, Anomali Integrator, Anomali ISAC, Anomali Attack Surface Management, and Anomali Digital Risk Protection, infused with Anomali AI. Anomali bridges the gap between point solutions (EDR, NDR, SSE, RMM, CAASM, etc.) and replaces legacy SIEMs at 50% the cost, giving analysts easy-to-use tools that enable lightspeed detection & response. Anomali addresses the global shortage in cyber talent by empowering analysts to contain, eradicate, and block threats in seconds without complex SIEM queries, manual blocks, or long investigations. Anomali delivers as a proprietary platform and disruptor to the security analytics world. Anomali can search billions of logs in seconds, correlating tens of millions of IoCs and IoAs across years of telemetry and logs often deleted or moved to cold storage. At every point across the cyber kill chain, Anomali supercharges the SOC to detect, contain, and eradicate threats before organizational impact. Job Description: The Senior Demand Generation Manager, Campaigns is responsible for planning, executing, and optimizing multi-channel marketing campaigns to generate demand, attract new customers, and nurture existing leads throughout the customer journey. This role is crucial for driving revenue growth and brand awareness. Responsibilities:o Develop and execute comprehensive demand generation strategies and campaigns to meet lead generation and revenue targets for new business and renewals. o Create and manage integrated marketing campaigns across various channels, including email marketing, content marketing, webinars, etc. o Collaborate with the content team to develop compelling and relevant content for campaigns. o Conduct market research to identify target audiences and segment leads for personalized campaigns. o Collaborate with sales teams to align marketing efforts with sales goals and provide support with lead qualification and nurturing. o Monitor and report on the ROI and effectiveness of demand generation campaigns. o Stay updated on industry trends and best practices to implement innovative strategies. QualificationsRequired Skills/Experience: o BA/BS in marketing, communications, journalism or a related disciplineo 5+ years experience managing complex global demand generation campaigns for SaaS products addressing an enterprise customer base o Proven track record of successfully executing and optimizing multi-channel marketing campaigns. o Proficiency with SalesForce, Marketo and ABM tools is highly preferred o Prior experience within the cybersecurity industry is highly preferred o Strong analytical skills with the ability to use data-driven insights to make informed decisions. o Excellent communication and project management skills. o T eam player with the ability to collaborate effectively across departments. o Excitement and passion for Technology and Demand Generation o This position is not eligible for employment visa sponsorship. The successful candidate must not now, or in the future, require visa sponsorship to work in the US. o This is a hybrid position at our Redwood City, CA office location (3 days/week onsite) Equal Opportunities Monitoring It is our policy to ensure that all eligible persons have equal opportunity for employment and advancement on the basis of their ability, qualifications and aptitude. We select those suitable for appointment solely on the basis of merit without regard to an individual's disability, race, color, religion, sex, sexual orientation, gender identity, national origin, age, or status as a protected veteran. Monitoring is carried out to ensure that our equal opportunity policy is effectively implemented. If you are interested in applying for employment with Anomali and need special assistance or accommodation to apply for a posted position, contact our Recruiting team at [email protected] . Compensation Transparency $130,000 - $150,000 USD Please note that the annual base salary range is a guideline and, for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as, knowledge, skills and experience of the candidate. In addition to base pay, this position may be eligible for benefits, bonus and equity.

TigerGraph is a platform for advanced analytics and machine learning on connected data. TigerGraph's core technology is the only scalable graph database for the enterprise. Its proven technology supports fraud detection, customer 360, MDM, IoT, AI, and machine learning.Fortune 500 Organizations And The Most Innovative Mid-size And Startup Companies Choose TigerGraph To Accelerate Their Analytics, AI, And Machine LearningSeven out of the top ten global banks use TigerGraph for real-time fraud detection. Over 50 million patients receive care path recommendations to assist them on their wellness journey. 300 million consumers receive personalized offers with recommendation engines powered by TigerGraph. TigerGraph reduces power outages by optimizing the energy infrastructure for 1 billion people.Brief Overview:We are seeking a highly motivated and skilled Technical Program Manager to join our team. This role is a unique blend of a Pre-Sales Engineer and a Customer Success Manager, ideal for someone with a strong technical background who is also passionate about customer advocacy and success. The Customer Success Engineer will play a pivotal role in both the pre-sales process and the ongoing success of our customers.Key Responsibilities: Pre-Sales Engineering:Collaborate with the sales team to understand and analyze customer needs and requirements.Conduct detailed product demonstrations and technical presentations, tailored to customer's technical needs and challenges.Respond to technical queries and concerns during the sales process, effectively communicating the features and benefits of our products.Assist in the preparation of technical proposals and provide input for SOW, RFPs/RFIs.Customer Onboarding and Training:Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation of our products.Assist in comprehensive training sessions for customers, ensuring they have a thorough understanding of the product to maximize its utility.Develop and update training materials and documentation to enable customers to fully leverage our product features and capabilities. Ensure these resources are easily accessible and user-friendly.Account Management and Growth:Establish and nurture long-term relationships with customers, understanding their business objectives and aligning our solutions to their goals.Identify growth opportunities within existing accounts through upselling and cross-selling initiatives.Regularly assess account health, identify churn risks, and implement strategies for retention.Technical Support and Advocacy:Serve as the primary technical contact for customers, addressing and resolving complex technical issues in a timely manner.Advocate for customer needs/issues cross-departmentally, ensuring customer feedback is communicated and considered in product development.Other duties as assignedQualificationsBachelor's degree in a technical field such as Engineering, Computer Science, or related area.3+ years of experience in a technical pre-sales, customer success, or related role in a technology-focused company.Bonus PointsStrong technical proficiency, with the ability to understand and articulate complex solutions.Excellent communication and presentation skills, capable of engaging effectively with both technical and non-technical stakeholders.Proven track record of building and maintaining strong customer relationships.The anticipated salary range for candidates who will work in Redwood City, CA is $120,000- $150,000. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, type and length of experience within the industry, education, etc. TigerGraph is a multi-state employer and this salary range may not reflect positions that work in other states.