Job DescriptionAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.Location/Division Specific InformationThis position is in Redwood City, CA. @ Customer Site from 8AM-5PM/ How do we make an impact?Unity Lab Services provides a single source for coordinated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.What will you do?Warehouse duties/ to perform inbound and outbound domestic and international shipping, picking, packing, labeling, loading, and receiving shipment, working with road, air and ocean freight companies. Participate in cycle counts and physical inventories.Stockroom/POU management, dispensing of product, and follow coordination of affiliated stockroom activities.Palletize, shrink wrap materials/ Moving pallets/ driving forklift/ Assisting in load and unload materials.Perform on-site program replenishments and disbursements.Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.Customer service activities may include order entry, expediting, customer service call resolution, return goods authorization, processing of backorders, vendor and customer interaction, problem resolution, working with3rd party & agent buys.Using order/inventory management platform and/or customer ordering system.Reviewing, crafting, and maintaining of company data log sheetsFollows well defined procedures as outlined by Best Practices, SOPs & work instructions. Take direction from Site Supervisor/Manager regarding daily dutiesCommunicates with supervisor any customer issues or potential problemsOrdering of stockroom suppliesSort and categorize materialsProviding customer support to clientsPerforming Area Audits of cross-functional areas within ULSWorks efficiently with a diverse cross-functional team.Listens to customer concerns, efficiently diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.Effectively address customer concerns within established resolution timeframes.Engage in process improvement activitiesMay perform other responsibilities as assigned by managementHow will you get here?EducationHigh school diploma or equivalent required.Associate degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.Experience2 years of related experience within a laboratory setting is preferred.Experience working in customer service is also a plus.Knowledge, Skills, AbilitiesAble to read, write, and speak English fluentlyStrong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses interpersonal skills to multi-task and meet due dates as needed.Physical Requirements / Work EnvironmentWorks primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses.Requires the ability to lift, push, and pull 30-40 pounds consistently; may be required to lift 50 pounds occasionally, including operation and use of pushcarts, pallet jacks, forklifts, etc.Regularly required to stand or walk for prolonged periods.Ability to work overtime, as needed.BenefitsWe offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Accessibility/Disability AccessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.Compensation and BenefitsThe hourly pay range estimated for this position based in California is $21.42-$32.13.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:A choice of national medical and dental plans, and a national vision plan, including health incentive programsEmployee assistance and family support programs, including commuter benefits and tuition reimbursementAt least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policyRetirement and savings programs, such as our competitive 401(k) U.S. retirement savings planEmployees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discountFor more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards