Customer Relations Specialist IJob LocationsUS-CA-Redwood CityReq No.2020-6735CategoryCustomer SupportTypeRegular Full-TimeSummary of Major ResponsibilitiesThe Customer Relations Specialist I (CRS) provides a vital link between Exact Sciences customers, the external Exact Sciences sales force, and the internal commercial operations group. The CRS will often be the first point of contact for all external parties who communicate with Exact Sciences directly via phone, email, regular mail, or other means. There is likely to be a wide variety of questions and comments that come to the Company through these channels from a diverse group that may include healthcare professionals, cancer patients and their family members, media representatives, insurance company claims managers, and many others. The impressions we create when we interact with those people who seek us out will play a significant role in establishing favorable perceptions of the Company. It is imperative that the CRS possess exemplary Customer Service Skills, have a demonstrated ability to work independently, and also function effectively as a member of the Exact Sciences team. The CRS will need to understand not only the technical aspects of the services that Exact Sciences offers, but must also possess the ability to communicate professionally and effectively with all individuals, including external customers and other internal personnel.Essential Duties and ResponsibilitiesAnswer in-coming calls from the customer service 800 hotline during business hours, and reply to phone messages left overnight when the phones are not staffed. Document all calls accordingly into CRM according to Customer Service Policy and Procedures.Provide assistance and information on all aspects of product knowledge, sample accessioning processes, and clinical information within their scope of expertise in accordance with official Standard operating procedures (SOPs) for customer service. Requests that can be addressed by scripted responses anticipated in the Knowledge Base should be handled in the manner prescribed. Other questions should be handled with sensitivity, common sense, and referrals to others in the company as circumstances require. Appropriately triage and direct callers to Medical Affairs, Patient Advocacy, Regulatory, Public Relations as needed. Respond to inquiries posted through our company website and document each inquiry appropriately in CRM.Forward calls to designated personnel with responsibility for official communication with external parties and log these calls into the system, set realistic expectations with callers regarding the timing of an official reply, and ensure the calls are received by the right person in a timely manner. Appropriately field calls for reimbursement and billing and direct them to the Billing Vendor (Quadax) for follow up and resolution.Provide inside sales support to the field sales staff: Regional Oncogenomic Liaisons (ROLs) Genomic National Account Reps (GNAMs), Regional Managers (RMs) and Director of Sales Operations when needed while providing the outside field staff with timely communication on their accounts, practices, and orders. Provide new physician outreach calls to all new accounts and ordering physicians regarding Oncotype Dx and our products.Maintain a productive operational relationship with the IT department for the operation of CRM system for CRS activities.Communicate initial and ongoing CRS needs to the IT group for modification of the CRM system on behalf of the CRS team.Support the Sample Accessioning staff with sample intake and accessioning in accordance with the SOPs.Perform daily quality control checks on all sample accessioning requisitions prior to report generation and work closely with the Clinical Laboratory Scientists (CLS) to ensure the highest level of quality is achieved in the handling or patient samples and requisitions.Participate in sales administration/operations activities as necessary; including shipment of promotional materials and other items to sales representatives, managing materials inventories, developing and producing sales reports, development of items for inclusion in the sales force reference guide, etc.Assist in building on existing customer base by providing the highest level of customer service and support.Ability to handle technically complex material and articulate technical concepts. Maturity and good judgment to understand when to exercise initiative and handle queries directly, and when to escalate queries to higher authority.Excellent team player.Highly effective in working with others but also capable of working independently as necessary. Ability to multi-task and strong to attention to detail.Highly effective at overcoming obstacles; tenacious and resilient. Flexibility to cross-train in other areas of the lab where qualifications and procedures allow.Willingness to adhere to strict procedures for database management and approved responses to selected queries.Highly effective at assimilation of large body of complex scientific material.Strong interpersonal and organizational skills.Excellent listening, oral, and written communication skills.Professional telephone manner.Strong customer service orientation and willingness to prioritize needs of those seeking information from the Company.Comfortable in working in a laboratory environment and able to handle specimens.Ease of working with internal and external groups in reinforcing policy, as well as accepting of suggestions for improvement.Superb follow-through skills and relationship management.Strong communicator with ability to maintain open communication with internal employees, managers, and customers as needed.Able to integrate and apply feedback in a professional manner. Able to prioritize and drive to results with a high emphasis on quality. Ability to work as part of a team. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. Ability to work designated schedule.Ability to work nights and/or weekends.Ability to work overtime as needed. Flexibility with respect to working hours as some shifts will require early morning arrivals to handle calls from East Coast.Ability to lift up to 20 pounds for approximately 5% of a typical working day.Ability to work seated for approximately 50% of a typical working day. Ability to work standing for approximately 50% of a typical working day. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 100% of a typical working day.QualificationsMinimum QualificationsHigh School Diploma or General Education Degree (GED).3+ years of customer service experience. Deep understanding of drivers of customer satisfaction and an overt willingness to be an internal champion for both the field sales team and health care providers. Basic scientific aptitude that will allow rapid learning of new technologies and clinical data associated with Exact Sciences services.Significant PC knowledge and Windows OS experience.Authorization to work in the United States without sponsorship. Demonstrated ability to perform the Essential Duties of the position with or without accommodation. No disqualifications for employment in the US lab industry as determined by the Federal Government.Preferred QualificationsBachelor’s Degree.3+ years of experience in healthcare, laboratory, or pharmaceutical industry.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Product Marketing Manager

Exact Sciences, Redwood City

Product Marketing ManagerJob LocationsUS-CA-Redwood City | US-AZ-PhoenixReq No.2020-6629CategoryMarketing, Public Relations & Business DevelopmentTypeRegular Full-TimeSummary of Major ResponsibilitiesThe Product Marketing Manager will be directly responsible for providing comprehensive support for the Associate Director across the entire spectrum of activity. In this role, the Product Marketing Manager will manage all marketing materials, vendor relationships, website copy, publication files, and various other projects associated with promoting and educating physicians and patients on the Oncotype MAP test. Success in this position will require attention to detail and the ability to carry out multiple tasks in parallel. Competitive candidates will possess relevant experience in urology marketing, with a demonstrated ability to master complex scientific material and convey these concepts to others in a compelling, understandable manner. Given the extensive contact the Marketing Department has with multiple internal and external parties, strong written, verbal, and interpersonal skills are essential. The Product Marketing Manager should enjoy working in an ever-changing environment and be able to maintain composure and poise in sometimes-hectic situations. To support departmental activities, this person will convey verbal and written requests and other information to internal and external parties on a routine basis. Essential Duties and ResponsibilitiesProvide comprehensive support to the Associate Director.Responsible for tools and programs focused on physicians and patients that can influence Oncotype MAP ordering.Develop strategic, multi-channel integrated marketing plans for areas of responsibility; including customer segmentation, business trends, market opportunities, and staging and pacing of marketing tactical programs.Successfully engage with advertising agencies to deliver high-quality assets; including, but not limited to, creative direction, and content for print and digital collateral, PR, social media, and promotional materials.Maintain campaign metric dashboards to measure the effectiveness of marketing activities.Propose and execute on customer and market research programs to provide key market insights and actionable business outcomes.Work with customers and a matrixed team of internal stakeholders to build aggressive and realistic deliverables and timelines.Answer questions and handle requests related to department programs and functions.Keep current on all technical and clinical data associated with the Oncotype MAP assay. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. Strategic thinker with potential for advancement.Strong communicator with ability to maintain open communication and composure with internal stakeholders, managers, and customers.Willingness to exercise initiative in cases where decisions need to be made and supervisors are not available to consult, coupled with the tact and judgment to do so appropriately.Excellent writing skills: memos, letters, data analyses, with proper grammar and spelling; tireless reviewer with a sharp eye for language.Brings a positive mental attitude to daily tasks and becomes a net contributor to overall morale.Ability to integrate and apply feedback in a professional manner.Ability to work seated for approximately 80% of a typical working day. Ability to work standing for approximately 20% of a typical working day.Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.Ability to travel 25% of working time away from work location, may include overnight/weekend travel.QualificationsMinimum QualificationsBachelor’s degree in Marketing, Biology, or related area.5+ years of experience in marketing and/or sales functions, with a strong track record.3+ years of experience in a tightly-controlled, regulatory environment.Proven analytic skills with scientific papers and market intelligence.Demonstrated ability to manage and prioritize multiple, simultaneous, complex tasks and to meet deadlines.Demonstrated ability to perform the Essential Duties of the position with or without accommodation. Authorization to work in the United States without sponsorship.Preferred QualificationsAdvanced degree strongly preferred (MS, MBA, PhD, MD).Oncology/Urology market experience; Next Generation Sequencing (NGS) experience in the USA. #LI-SS1We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Principal UI/UX Engineer (Redwood City)

Anomali, Redwood City

Sr Manager of Medical Imaging Services & Customer Success

American Cybersystems, Inc., Redwood City

Immediately hiring for a Sr Manager of Medical Imaging Services & Customer SuccessPosition type: Full-time Perm Role Location: Redwood City, CAAs a Sr Manager of Medical Imaging Services & Customer Success you will: Someone who has been in the field integrating imaging into the hospital systems... change management In this role you will get to: Manage installation and infosec review process and questionnaires for new customers and track any remediation activities to closure. Perform quarterly access reviews of all customer, service, and administrative accounts and document any actions taken. Ensure that account access is limited to the minimum access required per account type. Routinely review SOC2 policies and other security requirements and ensure that compliance is maintained per the prescribed time intervals for each requirement. Manage account creation, configuration, and maintenance. Supervise production service and manage service provider vendors. Work with third party CT transfer service and QCT analysis providers to maintain the system and troubleshoot and resolve any issues that may arise. Maintain a support ticketing system and ensure all tickets are responded to and closed in a timely manner. Accurately document issue, troubleshooting steps, action plans, resolution and any follow-up in internal ticketing system. Promote customer satisfaction through the timely response to customer calls and providing clear and effective communications with internal and external customers. Support end users and Commercial team on a day-to-day basis answering questions as necessary, responding to help-desk tickets related to scan acquisition, scan uploading, and all aspects of the workflow including technical support related to the quantitative CT reports. Report on ticketing trends and identify issues that need to be resolved. Responsible for the functional management of support personnel. Recruit, hire, supervise, and train additional support personnel. Obtain a working knowledge of the system and provide technical support for customers and employees as required. Ensure CRM data updates are functional and escalate tickets to development team. Collaborate with R&D and Marketing to provide input towards new product development. Communicate with staff, vendors, and consultants to effectively complete required responsibilities. Maintain regular communication with direct manager, internal team members, and commercial team members for any customer matters requiring attention including escalating any trending customer and/or service issues to the appropriate team members. Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed appropriately, and customer satisfaction is optimized. Assist Marketing in developing and analyzing metrics related to usage. Requirements: Minimum Associate Degree required. Bachelor's Degree preferred Minimum of one year experience with SOC2 and/or ISO 27001 compliance and hospital information security review process. Minimum 5 years of experience in technical support or customer service role. Previous experience in large medical device field support or customer service strongly preferred. Minimum of one year people management experience. Credentialing from the American Registry of Radiologic Technologists (ARRT) in Computed Tomography or the American Board of Imaging Informatics (ABII) a plus Experience with CT scan analysis including DICOM format, scan acquisition parameters, DICOM viewer software, and PACS file sharing a strong plus. Ability to communicate complex information to a wide range of audiences including customers, marketing and sales team members, service providers, and engineering team. Strong troubleshooting skills. Ability to learn new software platforms quickly as required to perform job duties Ability to discuss key CT technical topics i.e. artifacts, radiation dose, iterative reconstruction across multiple scanner platforms a strong plus. Excellent oral and written communication skills. Fluent with Microsoft Office Suite; Word, Excel, and PowerPoint. Ability to work in a cross functional environment with team members with various skills Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Preeti Sehgal [email protected] RANGE AND BENEFITS: Pay Range*: $130,000 - $190,000 annual base salary dependent upon experience *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Medical, Dental, Vision and 401k Employee Assistance Program, FSA and Dependent Care Benefits Tuition Reimbursement Commuter Program Equity Program Employee Referral BonusABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) ClearlyRated® Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MS Website: https://www.innovasolutions.com/Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Recruitment Marketing Specialist

The Judge Group Inc., Redwood City

Location: Redwood City, CASalary: $45.00 USD Hourly - $50.00 USD HourlyDescription: Hi there! I'm glad you found us. Do you want to be the newest member of a dynamic team in an industry leading company? Well this is your job. We are hiring for Recruitment Marketing Specialist role and our client is looking to interview and hire ASAP. The full description is below. Please submit your qualified resume to [email protected] Title: Recruitment Marketing SpecialistLocation: Redwood City CADuration: 6+ months contractWhat You'll Do:•Develop and execute strategic recruitment marketing campaigns across various channels (organic, paid, social) to attract qualified candidates aligned with our Employer Value Proposition (EVP).•Conduct in-depth analysis of programmatic ad campaigns to optimize performance, maximize return on investment (ROI), and inform future strategies.•Partner with hiring managers and recruiters to understand specific needs and develop targeted campaign messaging. •Manage and update job board brand profiles, ensuring alignment with our employer branding strategy and attracting a strong pool of candidates.•Help manage and update the Google Analytics platform to monitor website traffic data and user behavior insights•Foster employee advocacy through social media by creating engaging content and implementing strategies to encourage employee participation.Top Qualifications:•2+ years of experience in recruitment marketing or a related field.•Proven track record of developing and executing successful recruitment marketing campaigns across various channels.•Analytical skills with experience in advertising performance analysis•Excellent written and verbal communication skills with the ability to craft compelling and targeted marketing copy.•Experience collaborating with cross-functional teams. •An understanding current recruitment marketing or able to learn fast. •Some knowledge of social media platformsBonus Points:•Knowledge of Applicant Tracking Systems (ATS).•Knowledge of Google Analytics Prabh SinghThe Judge Group Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

Inventory Specialist

Thermo Fisher Scientific, Redwood City

Job DescriptionAs part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer.Location/Division Specific InformationThis position is in Redwood City, CA. @ Customer Site from 8AM-5PM/ How do we make an impact?Unity Lab Services provides a single source for coordinated lab service, support, and supply management. Our customized service offerings and world-class service experts have the flexibility and experience to uniquely address our customer's laboratory's business needs.What will you do?Warehouse duties/ to perform inbound and outbound domestic and international shipping, picking, packing, labeling, loading, and receiving shipment, working with road, air and ocean freight companies. Participate in cycle counts and physical inventories.Stockroom/POU management, dispensing of product, and follow coordination of affiliated stockroom activities.Palletize, shrink wrap materials/ Moving pallets/ driving forklift/ Assisting in load and unload materials.Perform on-site program replenishments and disbursements.Perform stockroom duties to include receiving, put-away, stock rotation, cycle counts, and other functions according to customer requirements.Customer service activities may include order entry, expediting, customer service call resolution, return goods authorization, processing of backorders, vendor and customer interaction, problem resolution, working with3rd party & agent buys.Using order/inventory management platform and/or customer ordering system.Reviewing, crafting, and maintaining of company data log sheetsFollows well defined procedures as outlined by Best Practices, SOPs & work instructions. Take direction from Site Supervisor/Manager regarding daily dutiesCommunicates with supervisor any customer issues or potential problemsOrdering of stockroom suppliesSort and categorize materialsProviding customer support to clientsPerforming Area Audits of cross-functional areas within ULSWorks efficiently with a diverse cross-functional team.Listens to customer concerns, efficiently diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times.Effectively address customer concerns within established resolution timeframes.Engage in process improvement activitiesMay perform other responsibilities as assigned by managementHow will you get here?EducationHigh school diploma or equivalent required.Associate degree in a related field preferred, or a combination of education and experience that demonstrates the required skills. Military Service/Training in lieu of a degree may also be considered.Experience2 years of related experience within a laboratory setting is preferred.Experience working in customer service is also a plus.Knowledge, Skills, AbilitiesAble to read, write, and speak English fluentlyStrong verbal and written communication skills, and desire to deliver excellent customer service. This includes maintaining a professional appearance and demeanor in all interactions and upholding Thermo Fisher Scientific's values, including confidentiality.Possesses a strong desire to serve the customer, and the interpersonal skills to collaborate with various levels of personnel at the customer site.Independently operates handheld scanners to enter data in various systems as needed; as well as analytical skills to reconcile reports.Demonstrates computer proficiency and possesses intermediate skills in Microsoft Office suite of software. Uses interpersonal skills to multi-task and meet due dates as needed.Physical Requirements / Work EnvironmentWorks primarily at customer sites, which may require independent work. Work areas may include spaces where chemical-based allergens are in use (such as penicillin, tetracycline, etc)Depending on the area of the building, personal protective equipment may be worn, including lab coats, coveralls, hoods, facemasks, hairnets, safety gloves, steel-toe shoes, bump hats, and/or safety glasses.Requires the ability to lift, push, and pull 30-40 pounds consistently; may be required to lift 50 pounds occasionally, including operation and use of pushcarts, pallet jacks, forklifts, etc.Regularly required to stand or walk for prolonged periods.Ability to work overtime, as needed.BenefitsWe offer competitive remuneration, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Accessibility/Disability AccessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.Compensation and BenefitsThe hourly pay range estimated for this position based in California is $21.42-$32.13.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:A choice of national medical and dental plans, and a national vision plan, including health incentive programsEmployee assistance and family support programs, including commuter benefits and tuition reimbursementAt least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policyRetirement and savings programs, such as our competitive 401(k) U.S. retirement savings planEmployees' Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discountFor more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Senior Pre-Sales Solutions Engineer - SIEM/Security Analytics (California)

Anomali, Redwood City

Company DescriptionAnomali, a world-renowned platform leader in Security Operations, supercharges SecOps by fusing Lightspeed Security Analytics, Industry-Leading Cyberthreat Intelligence (CTI), AI-based automated threat hunting, alert orchestration, automated threat detection and incident response (TDIR) blocking, community intelligence sharing, exposure management, and dark web protection. Transforming CISOs into superheroes and analysts into SOC terminators. Anomali's Platform offers: "Match" Next-Gen SIEM, "Lens" AI Threat Hunter, "ThreatStream" TIP, Anomali Integrator, Anomali ISAC, Anomali Attack Surface Management, and Anomali Digital Risk Protection, infused with Anomali AI. Anomali bridges the gap between point solutions (EDR, NDR, SSE, RMM, CAASM, etc.) and replaces legacy SIEMs at 50% the cost, giving analysts easy-to-use tools that enable lightspeed detection & response. Anomali addresses the global shortage in cyber talent by empowering analysts to contain, eradicate, and block threats in seconds without complex SIEM queries, manual blocks, or long investigations. Anomali delivers as a proprietary platform and disruptor to the security analytics world. Anomali can search billions of logs in seconds, correlating tens of millions of IoCs and IoAs across years of telemetry and logs often deleted or moved to cold storage. At every point across the cyber kill chain, Anomali supercharges the SOC to detect, contain, and eradicate threats before organizational impact. Responsibilities: As a Senior Sales Engineer specializing in Security Information and Event Management (SIEM), you will play a pivotal role in providing advanced pre-sales technical support for both territory and enterprise accounts. Your primary focus will be on driving new business opportunities from prospective and existing customer accounts within your assigned region. Achieving and exceeding sales quotas to meet revenue goals will be a fundamental objective. In this role, you will lead and manage all technical aspects of the pre-sales engagement process for potential clients, with a particular emphasis on SIEM solutions.Qualifications: Required Skills/Experience:o Bachelor's degree in Computer Science or equivalent experienceo Extensive background and expertise in security analytics with a focus on SIEM technologieso A minimum of two years of experience as a field systems engineer, sales engineer or consultant supporting large enterprise customerso At least two years of experience in the software industry as a field systems/sales engineero Strong grasp of general networking concepts and proficiency in Linuxo Deep understanding of security and information event management (SIEM) principles and methodologieso Hands-on experience and proficiency with SIEM platforms such as ArcSight, SPLUNK, NetWitness, QRadar, McAfee SIEM, or similar tools.o Proficiency in scripting languages such as Python or Perlo Confident and effective presenter, capable of addressing diverse audienceso A passion for both sales and technology, with a strong desire to advance your sales engineering careero Openness to coaching and a proactive approach to training/feedbacko Self-motivated, displaying a robust work ethico Clear and concise communicator with strong interpersonal skillso Proficient in delivering engaging presentations with an unwavering commitment to customer satisfactiono Demonstrated ability to manage Proof of Value and adeptness in conducting solution demonstrationso Geographically located in the Bay area or Greater LA area of CaliforniaAdditional Responsibilities:o Provide exceptional pre-sales technical expertise through effective delivery of technical and product demonstrationso Serve as a valuable business resource to prospects and customers, leveraging your status as an "industry expert" to employ executive-level selling practices. Maintain consistent communication and provide ongoing technical consultation.o Take the lead in driving opportunities within strategic and enterprise accounts within your assigned territory, focusing on SIEM solutionso Assume the role of a proactive "Technical Account Manager" in target accounts, fostering relationships and engaging in business development activitieso Collaborate seamlessly with Sales, Marketing, and Product Managers, serving as the technical liaison between Enterprise Business Representatives and pre-sales customerso Assume ownership of the primary technical relationship with pre-sales customers. Ensure their satisfaction by skillfully managing and delivering technical insights through various channels, including on-site interactions, online communication, and phone conversations.o Support the regional Sales Organization to guarantee the timely and successful closure of sales with potential customers, particularly in the context of SIEM solutionso Facilitate effective communication between customers and Product Management, conveying pertinent feedback and customer requirementso Play a central role in planning and conducting mid/high-level meetings with customers and prospectso Quickly acquire, apply, and communicate technical knowledge concerning Anomali's technology as well as competitor offerings, with a special focus on SIEM solutionsIf you possess the requisite qualifications and are enthusiastic about driving technical sales, specifically in the realm of SIEM, within a dynamic startup environment, we encourage you to apply for this captivating Sales Engineer - SIEM Specialist role. Your contributions will be instrumental in advancing our sales efforts and contributing to the overall growth of our company. Equal Opportunities Monitoring It is our policy to ensure that all eligible persons have equal opportunity for employment and advancement on the basis of their ability, qualifications and aptitude. We select those suitable for appointment solely on the basis of merit without regard to an individual's disability, race, religion, sex, age or sexual orientation. Monitoring is carried out to ensure that our equal opportunity policy is effectively implemented. If you are interested in applying for employment with Anomali and need special assistance or accommodation to apply for a posted position, contact our Recruiting team at [email protected] . Compensation Transparency $140,000 - $175,000 USD Please note that the annual base salary range is a guideline and, for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as, knowledge, skills and experience of the candidate. In addition to base pay, this position is eligible for benefits, and may be el igible for a bonus and/or equity.

Sales Support Specialist

Nevro, Redwood City

Sales Support SpecialistUS-CA-Redwood City, RemoteJob ID: 2024-4449Type: Regular Full-Time# of Openings: 1Category: Sales Ops & PricingUS-CA-Redwood City, RemoteOverviewThe Sales Support Specialist serves as the go-to person for help, training, and support for the team members in the Sales Area in which they are assigned. They will address questions and issues from their sales team and provide insight and remedial training on systems and processes. The Sales Support Specialist identifies root cause and system/process inefficiencies and works cross functionally to seek solutions to resolve the issues. This role reports to the Manager, Sales Operations.· Works directly with the sales team to troubleshoot and identify common problems, resolve support tickets, and work with internal teams to assist with other field-based needs· Applies critical thinking skills to identify root cause and prevent issues by creating solutions where possible· Has common process knowledge across all commercial business processes to determine point of contact for issues – i.e. Sales Operations, SFDC, Product Support, IT, NevroCare, Therapy Excellence, Legal, and Pricing· Acts as primary point-of-contact when issues are assigned to other teams to ensure issues are addressed timely and requests education as-needed when knowledge gaps are identified· Works with a high sense of urgency and positive attitude· Participates in new system end user testing and validation activities· Maintains professional and technical knowledge· Other duties as assignedResponsibilities· At least 3-5 years experience in Sales Operations, Customer Service, and/or Sales Support roles· Bachelor’s degree. Equivalent years of experience may be substituted for the degree requirementQualifications· Strong cross functional communication skills· Strong customer service skills· Proficiency with Salesforce· Proficiency with Microsoft Office· Strong attention to detail and superior organizational skillsNevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, disability, age or other characteristics protected by laws.PI239471707

Senior Demand Generation Manager, Campaigns (Redwood City)

Anomali, Redwood City

Company Description:Anomali, a world-renowned platform leader in Security Operations, supercharges SecOps by fusing Lightspeed Security Analytics, Industry-Leading Cyberthreat Intelligence (CTI), AI-based automated threat hunting, alert orchestration, automated threat detection and incident response (TDIR) blocking, community intelligence sharing, exposure management, and dark web protection. Transforming CISOs into superheroes and analysts into SOC terminators. Anomali's Platform offers: "Match" Next-Gen SIEM, "Lens" AI Threat Hunter, "ThreatStream" TIP, Anomali Integrator, Anomali ISAC, Anomali Attack Surface Management, and Anomali Digital Risk Protection, infused with Anomali AI. Anomali bridges the gap between point solutions (EDR, NDR, SSE, RMM, CAASM, etc.) and replaces legacy SIEMs at 50% the cost, giving analysts easy-to-use tools that enable lightspeed detection & response. Anomali addresses the global shortage in cyber talent by empowering analysts to contain, eradicate, and block threats in seconds without complex SIEM queries, manual blocks, or long investigations. Anomali delivers as a proprietary platform and disruptor to the security analytics world. Anomali can search billions of logs in seconds, correlating tens of millions of IoCs and IoAs across years of telemetry and logs often deleted or moved to cold storage. At every point across the cyber kill chain, Anomali supercharges the SOC to detect, contain, and eradicate threats before organizational impact. Job Description: The Senior Demand Generation Manager, Campaigns is responsible for planning, executing, and optimizing multi-channel marketing campaigns to generate demand, attract new customers, and nurture existing leads throughout the customer journey. This role is crucial for driving revenue growth and brand awareness. Responsibilities:o Develop and execute comprehensive demand generation strategies and campaigns to meet lead generation and revenue targets for new business and renewals. o Create and manage integrated marketing campaigns across various channels, including email marketing, content marketing, webinars, etc. o Collaborate with the content team to develop compelling and relevant content for campaigns. o Conduct market research to identify target audiences and segment leads for personalized campaigns. o Collaborate with sales teams to align marketing efforts with sales goals and provide support with lead qualification and nurturing. o Monitor and report on the ROI and effectiveness of demand generation campaigns. o Stay updated on industry trends and best practices to implement innovative strategies. QualificationsRequired Skills/Experience: o BA/BS in marketing, communications, journalism or a related disciplineo 5+ years experience managing complex global demand generation campaigns for SaaS products addressing an enterprise customer base o Proven track record of successfully executing and optimizing multi-channel marketing campaigns. o Proficiency with SalesForce, Marketo and ABM tools is highly preferred o Prior experience within the cybersecurity industry is highly preferred o Strong analytical skills with the ability to use data-driven insights to make informed decisions. o Excellent communication and project management skills. o T eam player with the ability to collaborate effectively across departments. o Excitement and passion for Technology and Demand Generation o This position is not eligible for employment visa sponsorship. The successful candidate must not now, or in the future, require visa sponsorship to work in the US. o This is a hybrid position at our Redwood City, CA office location (3 days/week onsite) Equal Opportunities Monitoring It is our policy to ensure that all eligible persons have equal opportunity for employment and advancement on the basis of their ability, qualifications and aptitude. We select those suitable for appointment solely on the basis of merit without regard to an individual's disability, race, color, religion, sex, sexual orientation, gender identity, national origin, age, or status as a protected veteran. Monitoring is carried out to ensure that our equal opportunity policy is effectively implemented. If you are interested in applying for employment with Anomali and need special assistance or accommodation to apply for a posted position, contact our Recruiting team at [email protected] . Compensation Transparency $130,000 - $150,000 USD Please note that the annual base salary range is a guideline and, for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as, knowledge, skills and experience of the candidate. In addition to base pay, this position may be eligible for benefits, bonus and equity.

Customer Success Engineer

TigerGraph, Redwood City

TigerGraph is a platform for advanced analytics and machine learning on connected data. TigerGraph's core technology is the only scalable graph database for the enterprise. Its proven technology supports fraud detection, customer 360, MDM, IoT, AI, and machine learning.Fortune 500 Organizations And The Most Innovative Mid-size And Startup Companies Choose TigerGraph To Accelerate Their Analytics, AI, And Machine LearningSeven out of the top ten global banks use TigerGraph for real-time fraud detection. Over 50 million patients receive care path recommendations to assist them on their wellness journey. 300 million consumers receive personalized offers with recommendation engines powered by TigerGraph. TigerGraph reduces power outages by optimizing the energy infrastructure for 1 billion people.Brief Overview:We are seeking a highly motivated and skilled Technical Program Manager to join our team. This role is a unique blend of a Pre-Sales Engineer and a Customer Success Manager, ideal for someone with a strong technical background who is also passionate about customer advocacy and success. The Customer Success Engineer will play a pivotal role in both the pre-sales process and the ongoing success of our customers.Key Responsibilities: Pre-Sales Engineering:Collaborate with the sales team to understand and analyze customer needs and requirements.Conduct detailed product demonstrations and technical presentations, tailored to customer's technical needs and challenges.Respond to technical queries and concerns during the sales process, effectively communicating the features and benefits of our products.Assist in the preparation of technical proposals and provide input for SOW, RFPs/RFIs.Customer Onboarding and Training:Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation of our products.Assist in comprehensive training sessions for customers, ensuring they have a thorough understanding of the product to maximize its utility.Develop and update training materials and documentation to enable customers to fully leverage our product features and capabilities. Ensure these resources are easily accessible and user-friendly.Account Management and Growth:Establish and nurture long-term relationships with customers, understanding their business objectives and aligning our solutions to their goals.Identify growth opportunities within existing accounts through upselling and cross-selling initiatives.Regularly assess account health, identify churn risks, and implement strategies for retention.Technical Support and Advocacy:Serve as the primary technical contact for customers, addressing and resolving complex technical issues in a timely manner.Advocate for customer needs/issues cross-departmentally, ensuring customer feedback is communicated and considered in product development.Other duties as assignedQualificationsBachelor's degree in a technical field such as Engineering, Computer Science, or related area.3+ years of experience in a technical pre-sales, customer success, or related role in a technology-focused company.Bonus PointsStrong technical proficiency, with the ability to understand and articulate complex solutions.Excellent communication and presentation skills, capable of engaging effectively with both technical and non-technical stakeholders.Proven track record of building and maintaining strong customer relationships.The anticipated salary range for candidates who will work in Redwood City, CA is $120,000- $150,000. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, type and length of experience within the industry, education, etc. TigerGraph is a multi-state employer and this salary range may not reflect positions that work in other states.