Salary in Redwood City, CA

Senior Project Manager, Organizational EngineeringJob LocationsUS-CA-Redwood CityReq No.2020-5731CategoryHuman Resources, Legal & Organization EngineeringTypeRegular Full-TimeSummary of Major ResponsibilitiesThe Senior Project Manager is responsible for establishing and leading cross-functional strategic initiatives, while working with the business to follow best practices to ensure their projects meet business objectives and are accomplished on time and within budget.  This role leads complex projects requiring considerable judgement and initiative. This role helps ensure that project goals are accomplished and in line with business objectives. This position will support strategic business planning, maintain a project portfolio, and manage integrations of new products and processes into the business. This position will be based in Redwood City, CA. Essential Duties and ResponsibilitiesActs as a project management subject matter expert to directly or indirectly lead cross-functional teams to execute on complex project to include effective creation and management of timelines, budgets, resources, risks, interdependencies, and project objectives.Understands implications and interdependencies of work and makes recommendations for solutions. Communicates and acts on opportunities to establish new methods and procedures for projects.Follows established project management practices; including management of scope, requirements, issues, and risks.Consults with project sponsors and reviews project proposals to determine goals, time frame, funding, allotment of resources, and procedures for accomplishing projects.Directs and coordinates responsibilities and scope of authority to team members and may act as formal or information project team leaders. Troubleshoots problems associated with coordination, development, or design of projects. Escalates issues when critical risks arise and maintains pulse with project activities to ensure progress.Monitor and prepare status reports on project deliverables and any deviation from project plan.Advises on the right level of governance by project and program. Coaches and facilitates teams on project management processes, tools, and techniques, such as process maps, value stream maps and root cause analyses.Ability to think and plan strategically.  Establish and maintain positive relationships with stakeholders and team members.Ability to prioritize and balance multiple competing priorities within and across multiple projects at the same time.Success with oral and written communications/presentations, influence and persuasion, results orientation, facilitation, and teamwork skills.Ability to work within a matrix management organization. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. Ability to work designated schedule.Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.Ability and means to travel between Redwood City locations.Ability to travel 30% of working time away from work location, may include overnight/weekend travel.QualificationsMinimum QualificationsBachelor's degree; or high school degree/general education diploma and 4 years of relevant experience in lieu of Bachelor’s degree.8+ years of progressive, broad-based project experience. 3+ years working in a client-facing project management role.Proficiency with MS Project, MS Visio, Excel, and PowerPoint. Authorization to work in the United States without sponsorship. Demonstrated ability to perform the Essential Duties of the position with or without accommodation.Preferred QualificationsAdvanced degree related to business administration, organizational strategy, or organizational change.5+ years of experience in medical technology, biotech, healthcare, or related field.2+ years working in a regulated Lab environment.PMI Project Management certification.Strategic planning experience.Lean Six Sigma Green Belt (or higher) certification. #LI-AL1We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Product Marketing Manager, GPSJob LocationsUS-CA-Redwood CityReq No.2020-6333CategoryMarketing, Public Relations & Business DevelopmentTypeRegular Full-TimeSummary of Major ResponsibilitiesAs the Product Marketing Manager, GPS (PMM), you will be responsible for providing comprehensive support across the entire spectrum of strategy and promotional marketing activity for the Oncotype DX GPS product. The PMM will enhance the team with a strong product marketing and digital marketing knowledge, cross-functional leadership, and a passion for making healthcare better for everyone. In this role, the PMM will create compelling messaging and positioning, maintain specific vendor relationships, ideate, and execute on promotional marketing tactics, and support product launches. The PMM will also be responsible for the development of promotional digital assets in collaboration with the digital communications team. To be successful in this role, the PMM should be detailed oriented, have an ability to carry out multiple tasks in parallel and work collaboratively with involved stakeholders. Competitive candidates will possess relevant experience in diagnostic marketing (print and digital), with a demonstrated ability to master complex scientific material and convey these concepts to physicians and internal stakeholders in a compelling and understandable manner.  The PMM should enjoy working in an ever-changing office environment, have a “can-do” attitude, and effectively collaborate across the organization and cross-functionally, to gain alignment when needed.Essential Duties and ResponsibilitiesLead ideation and development of promotional materials; including print and digital focused on urologists, surgeons, pathologists, urology fellows, diagnostic radiologists, and radiation oncologists that can influence Oncotype DX ordering.Respond to questions and requests related to department programs and functions, and keep current on all technical and clinical data associated with the assay, along with primary product positioning, messages, and promotional collateral. Work directly and develop positive working relationships with internal stakeholders; including, but not limited to, Sales, Training, Digital Strategy, Corporate Communications, Medical Affairs, and Sales Ops on a wide range of projects.Contribute and own high-priority marketing initiatives. Coordinate timely regulatory and legal review of promotional materials and work closely with outside vendors to create promotional tools.Attend outside meetings and prepare reports, as needed, to convey scientific or competitive information that may affect our markets and product positioning.Ability to multi-task multiple projects and deliverables at once.Detail oriented with good project management skills working to timelines and budgets.Strategic thinker.Ability to analyze and track marketing metrics. Brings a positive mental attitude to daily tasks and becomes a net contributor to overall morale. Ability to integrate and apply feedback in a professional manner. Ability to prioritize and drive to results with a high emphasis on quality.Deep curiosity and a willingness to learn. Strong initiative, critical thinking, and problem-solving ability; sense of ownership in driving projects to completion.Superior written and verbal communication skills with ability to maintain open communication with internal employees, managers, and customers, as needed.Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. Some lifting greater than 25 pounds may be necessary.Ability to travel up to 20% of working time away from work location, may include overnight/weekend travel.QualificationsMinimum QualificationsBachelor’s degree in related field. 5+ years of experience in marketing or a related field with a strong track record. Demonstrated ability to lead digital marketing campaigns with proactivity and creativity. Advanced Microsoft Office skills; especially in Excel and PowerPoint.Demonstrated strong writing skills: Memos, letters, slide decks, product brochures, data analyses, with proper grammar and spelling. Proven analytic skills with scientific papers and market intelligence.Authorization to work in the United States without sponsorship.Demonstrated ability to perform the Essential Duties of the position with or without accommodation.Preferred QualificationsAdvanced degree strongly preferred (MS, MBA) or equivalent.Product launch experience preferred. #LI-SS1We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Associate Director, Clinical Data ManagementJob LocationsUS-CA-Redwood CityReq No.2020-6332CategoryBusiness AnalyticsTypeRegular Full-TimeSummary of Major ResponsibilitiesThe Associate Director, Clinical Data Management is responsible for managing a team of Clinical Data Managers to support the effective collection and management of clinical study data used for reporting, analysis, and presentation. The functional team that this position leads is responsible for utilizing a variety of different data sources, electronic platforms, and environments to handle clinical data acquisition, data cleaning, data processing, data transfer, and data archival. This role is responsible for ensuring efficient and effective Clinical Data Management deliverables through compliance of established procedures and best practices. The Associate Director, Clinical Data Management performs hands-on data management in support of the collection, mining, and purveyance of clinical, pathology, laboratory, and genomic data in compliance with applicable regulatory requirements.Essential Duties and ResponsibilitiesAssess and recommend functional headcount requirements associated with recruiting and hiring decisions and onboard newly hired staff. Evaluate, update, and maintain job descriptions and associated job leveling in alignment with industry benchmarks, relevant salary surveys, and corporate policies and practices. Drive the definition and implementation of best practices and standardization to ensure the effective and efficient collection, maintenance and/or handling of laboratory, pathology, and clinical data for Exact Sciences’ studies. Provide key input to the definition and utilization of data management systems, tools, processes, and procedures to support successful study execution and results delivery. Provide hands-on data management support, as appropriate; including acting as a Lead Clinical Data Programmer/Analyst on the group’s most complex clinical studies and projects.Ensure the accurate, complete, and timely collection, validation, and delivery of laboratory, pathology, and clinical data, and related documentation of the highest quality and in accordance with business requirements, timelines, and appropriate budget control based on corporate priorities and objectives. Collaborate with functional areas across the company in the strategic evaluation and assessment of data management needs, solutions, and business development opportunities. Contribute to the ongoing development and improvement of department procedures by being primary author of highly complex process documents and by effectively and actively leading or contributing to complex process discussions.Work closely and effectively in a team-oriented environment with colleagues from Biostatistics, Non-clinical biostatistics, Clinical Operations, Medical, Pathology, Research and Development, and Program Management to ensure Data Management needs and status updates are addressed and well-communicated.Lead Data Management teams and cross-functional teams with well-defined objectives or interactively guides these teams to establish objectives.Provide support and coordinate with other functional areas regarding overall clinical study conduct and management; including protocol development, study start-up, study closeout, and data analysis.Manage staff; including, but not limited to, organize and prioritize work, write/conduct performance reviews, train/develop, and manage work performance.Communicate goals clearly to employees to ensure understanding and success in achieving them.Motivate and inspire employees to do their best work through coaching.Maintain morale and support employee engagement initiatives.Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. Ability to lift up to 10 pounds for approximately 5% of a typical working day.Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.Ability and means to travel between Redwood City locations.Ability to travel to other Exact Sciences locations up to 4 times per year. Ability to travel 10% of working time away from work location, may include overnight/weekend travel.QualificationsMinimum QualificationsBachelor’s degree in Life Sciences, Computer Sciences, Scientific, or related field.12+ years of experience in Data Management or related field. 5+ years of experience leading or directing people and/or project teams.Proficient in Microsoft Office to include Excel macros and pivot tables and Word mail merge.Demonstrated ability to perform the Essential Duties of the position with or without accommodation.Preferred QualificationsMaster’s degree in Life Sciences, Computer Science, Scientific, or related field. We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Customer Relations Specialist IJob LocationsUS-CA-Redwood CityReq No.2020-6735CategoryCustomer SupportTypeRegular Full-TimeSummary of Major ResponsibilitiesThe Customer Relations Specialist I (CRS) provides a vital link between Exact Sciences customers, the external Exact Sciences sales force, and the internal commercial operations group.  The CRS will often be the first point of contact for all external parties who communicate with Exact Sciences directly via phone, email, regular mail, or other means.  There is likely to be a wide variety of questions and comments that come to the Company through these channels from a diverse group that may include healthcare professionals, cancer patients and their family members, media representatives, insurance company claims managers, and many others.  The impressions we create when we interact with those people who seek us out will play a significant role in establishing favorable perceptions of the Company. It is imperative that the CRS possess exemplary Customer Service Skills, have a demonstrated ability to work independently, and also function effectively as a member of the Exact Sciences team.  The CRS will need to understand not only the technical aspects of the services that Exact Sciences offers, but must also possess the ability to communicate professionally and effectively with all individuals, including external customers and other internal personnel.Essential Duties and ResponsibilitiesAnswer in-coming calls from the customer service 800 hotline during business hours, and reply to phone messages left overnight when the phones are not staffed. Document all calls accordingly into CRM according to Customer Service Policy and Procedures.Provide assistance and information on all aspects of product knowledge, sample accessioning processes, and clinical information within their scope of expertise in accordance with official Standard operating procedures (SOPs) for customer service. Requests that can be addressed by scripted responses anticipated in the Knowledge Base should be handled in the manner prescribed.  Other questions should be handled with sensitivity, common sense, and referrals to others in the company as circumstances require.    Appropriately triage and direct callers to Medical Affairs, Patient Advocacy, Regulatory, Public Relations as needed. Respond to inquiries posted through our company website and document each inquiry appropriately in CRM.Forward calls to designated personnel with responsibility for official communication with external parties and log these calls into the system, set realistic expectations with callers regarding the timing of an official reply, and ensure the calls are received by the right person in a timely manner. Appropriately field calls for reimbursement and billing and direct them to the Billing Vendor (Quadax) for follow up and resolution.Provide inside sales support to the field sales staff: Regional Oncogenomic Liaisons (ROLs) Genomic National Account Reps (GNAMs), Regional Managers (RMs) and Director of Sales Operations when needed while providing the outside field staff with timely communication on their accounts, practices, and orders. Provide new physician outreach calls to all new accounts and ordering physicians regarding Oncotype Dx and our products.Maintain a productive operational relationship with the IT department for the operation of CRM system for CRS activities.Communicate initial and ongoing CRS needs to the IT group for modification of the CRM system on behalf of the CRS team.Support the Sample Accessioning staff with sample intake and accessioning in accordance with the SOPs.Perform daily quality control checks on all sample accessioning requisitions prior to report generation and work closely with the Clinical Laboratory Scientists (CLS) to ensure the highest level of quality is achieved in the handling or patient samples and requisitions.Participate in sales administration/operations activities as necessary; including shipment of promotional materials and other items to sales representatives, managing materials inventories, developing and producing sales reports, development of items for inclusion in the sales force reference guide, etc.Assist in building on existing customer base by providing the highest level of customer service and support.Ability to handle technically complex material and articulate technical concepts. Maturity and good judgment to understand when to exercise initiative and handle queries directly, and when to escalate queries to higher authority.Excellent team player.Highly effective in working with others but also capable of working independently as necessary. Ability to multi-task and strong to attention to detail.Highly effective at overcoming obstacles; tenacious and resilient. Flexibility to cross-train in other areas of the lab where qualifications and procedures allow.Willingness to adhere to strict procedures for database management and approved responses to selected queries.Highly effective at assimilation of large body of complex scientific material.Strong interpersonal and organizational skills.Excellent listening, oral, and written communication skills.Professional telephone manner.Strong customer service orientation and willingness to prioritize needs of those seeking information from the Company.Comfortable in working in a laboratory environment and able to handle specimens.Ease of working with internal and external groups in reinforcing policy, as well as accepting of suggestions for improvement.Superb follow-through skills and relationship management.Strong communicator with ability to maintain open communication with internal employees, managers, and customers as needed.Able to integrate and apply feedback in a professional manner. Able to prioritize and drive to results with a high emphasis on quality. Ability to work as part of a team. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. Ability to work designated schedule.Ability to work nights and/or weekends.Ability to work overtime as needed. Flexibility with respect to working hours as some shifts will require early morning arrivals to handle calls from East Coast.Ability to lift up to 20 pounds for approximately 5% of a typical working day.Ability to work seated for approximately 50% of a typical working day. Ability to work standing for approximately 50% of a typical working day. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 100% of a typical working day.QualificationsMinimum QualificationsHigh School Diploma or General Education Degree (GED).3+ years of customer service experience. Deep understanding of drivers of customer satisfaction and an overt willingness to be an internal champion for both the field sales team and health care providers. Basic scientific aptitude that will allow rapid learning of new technologies and clinical data associated with Exact Sciences services.Significant PC knowledge and Windows OS experience.Authorization to work in the United States without sponsorship. Demonstrated ability to perform the Essential Duties of the position with or without accommodation. No disqualifications for employment in the US lab industry as determined by the Federal Government.Preferred QualificationsBachelor’s Degree.3+ years of experience in healthcare, laboratory, or pharmaceutical industry.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Senior Systems Engineer IIJob LocationsUS-CA-Redwood CityReq No.2020-6728CategoryClinical Lab OperationsTypeRegular Full-TimeSummary of Major ResponsibilitiesThe Mission of the Precision Oncology Business Unit of Exact Sciences is to transform treatment decisions and outcomes in cancer by delivering clinically actionable diagnostics, both as in-vitro diagnostic (IVD) devices and as Laboratory Developed Tests (LDTs) conducted in our Redwood City Clinical Laboratory. Reporting to the Director of Systems Engineering, the Senior Device and Process Systems Engineer will provide technical expertise, vision, and leadership to drive continuous improvement of our state-of-the-art diagnostic tests for cancer patients. The Senior Device and Process Systems Engineer will lead projects to innovate, analyze, design, and implement improved business processes and laboratory workflows for diagnostic tests conducted in our Clinical Laboratory. Beginning with analysis of the business process requirements, these process design and integration efforts will encompass the generation and collection of requirements, design, and architecture, incorporation of applicable automation technologies, integration of multiple subsystems, and end-to-end testing.  Representing Lab Operations, the successful candidate will also be a key member on project teams developing new IVD devices and laboratory automations, ensuring their efficient and effective transfer into production, and will also contribute to ongoing improvements of existing commercialized processes and products.  It is critical that the candidate has strong expertise in medical device quality standards and regulations, including ISO13485, ISO14971, 21CFR Part 820, and experience in the operationalization of new diagnostic and/or medical devices. Demonstrated ability to effectively execute multiple projects simultaneously with Lean Methodology is required. Experience with business process analysis and design is required, ideally including experience with order to revenue processes.Essential Duties and ResponsibilitiesParticipate in or lead cross-functional process development teams to innovate, plan, develop, validate, and implement robust and scalable laboratory and business processes. Participate in new product development programs, operationalizing production processes including manufacturing, product distribution, and order to revenue workflows.Collaborate with internal Manufacturing, Supply Chain, R&D, and QA teams, and with  third party technology partners, contract IVD manufacturers and logistics partners as needed to create, scale, and validate supply chain, manufacturing, and distribution processes and infrastructure.Translate business needs and customer requirements into clear, well-vetted requirements, and conduct and guide requirement tracing, architecture design and other key Systems Engineering methodologies for new production processes.Incorporate business strategy into project scope, plan, and design that may involve multiple phased releases of the product or process.Provide leadership in incorporating risk management into project planning and execution, conducting, facilitating, and reviewing risk assessments required in development and revision of production processes. Systemize learning and best practices into practical procedures. Advise and present options, recommendations, and plans, and status to senior management on projects and associated issues and risks.Apply Robust Design / Design for Six Sigma principles to development of production processes.Lead complex problem solving in design and support of production processes and associated processing equipment.Provide expertise and leadership in Design of Experiments (DOE), failure analysis, root cause analysis, and associated statistical methods. Ability to assist and mentor junior Systems Engineer members. Ability to effectively lead and participate in multidisciplinary project teams, providing technical leadership and guidance to team members.Superb written and oral communication skills, and excellence in communicating and collaborating with colleagues, customers, and external collaborators from a wide variety of scientific, engineering, operational, and regulatory disciplines at many different levels. Deal with ambiguity and deliver simple engineering solutions to complex problems. Apply understanding of complex end-user applications, collecting and clearly documenting user needs. Ability to methodically break down complex applications into simpler elemental constituents and formulate clear and concise requirements to meet end user needs. Perform work with minimal direction, exercising sound judgement in defining technical objectives of assignments.Apply critical thinking skills to judiciously plan and prioritize project activities for maximum leverage and impact. Apply leadership skills to align colleagues and partners around a vision, a plan to achieve it, and the execution of this plan. Exhibit commitment to quality in the development, testing, and implementation of systems and processes to be used in diagnostic tests. Ability to integrate and apply feedback in a professional manner. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.Support and comply with the company’s Quality Management System policies and procedures.Regular and reliable attendance.Ability to work designated schedule.Ability to work nights and/or weekends, as needed.Use of computer, and or telephone for long periods of time may be necessary.Considerable periods of time may be spent concentrating and or analyzing data.Some lifting (greater than 25 pounds) may be necessary.May be exposed to hazardous materials, tissue specimens and instruments with moving parts, lasers, heating and freezing elements, and high-speed centrifugation.Ability and means to travel between Red Wood City locations.Ability to travel 10% of working time away from work location, may include overnight/weekend travel.QualificationsMinimum QualificationsBachelor’s degree in Engineering or related field; or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of Bachelor’s degree.10 + years of IVD, laboratory automation, and/or medical device experience.Proficient familiarity with the principles and tools for Innovation Processes (i.e., TRIZ), Lean Design, Robust Design, Design for Six Sigma, Systems Engineering, DOE, VOC, and Design for Reliability, and related methodologies.Demonstrated ability to perform the Essential Duties of the position with or without accommodation.Authorization to work in the United States without sponsorship.Preferred QualificationsAdvanced Engineering degree. Experience with development of business workflows using enterprise software systems for clinical diagnostic applications.Experience in developing diagnostic test in a highly regulated environment (i.e., CLIA, FDA, ISO13485 etc.).Experience with requirements management tools (i.e., Jama, Aligned Elements, DOORS, etc.).Six Sigma Black Belt.Experience in project management.#LI-LA1We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

IT Project ManagerJob LocationsUS-CA-Redwood City | US-WI-MadisonReq No.2020-6764CategoryITTypeRegular Full-TimeSummary of Major ResponsibilitiesThe IT Project Manager plans, directs, and coordinates activities of corporate projects to ensure that goals or objectives of projects are accomplished within prescribed time frame and funding parameters. Ensures that project goals are accomplished and in line with business objectives.Essential Duties and ResponsibilitiesManage the execution of IT projects.Lead project team to accomplish project goals.Act as a problem solver to drive decisions.Consult with management, and review project proposals to determine goals, time frame, funding limitations, and procedures for accomplishing project, staffing requirements, and allotment of resources.Identify and schedule project deliverables, milestones and required tasks.Prepare status reports, and modify schedules and plans as required.Keep management, team, and business areas informed of project status and related issues.Coordinate and respond to requests for changes from original specifications.Monitor project results against specifications.Develop quality assurance test plans.Direct quality assurance testing.Follow established project management practices, including management of scope, requirements, issues, and risks.Create MS Project schedule, and utilize the schedule to communicate and manage the work.Manage project budget.Ensure that all required project management deliverables are created and accurate.Prepare project for governance gate approvals.Provide leadership and motivation to project team members throughout the project life cycle.Plan team resource needs; allocate, supervise, and review work.Collaborate with other project and program managers to manage project interdependencies.Coordinate recruitment or assignment of project personnel.Direct and coordinate activities of project personnel to ensure that the project progresses on schedule and within budget.Assign duties, responsibilities, and scope of authority to project personnel.Establish positive working relationships with stakeholders and team members.Engage internal business resources to understand business objectives and to translate into delivery plans.Understand how leveraged applications provide competitive advantage.Develop and gain agreement with stakeholders on project plans and budgets.Communicate plans, status, and issues to higher levels of management. Effective knowledge and application of leadership competencies (to navigate middle-management ranks): especially oral and written communications, influence and persuasion, results orientation, facilitation, and teamwork.Appetite to learn; general business acumen.Ability to understand and ethically navigate the organizational dynamics and company culture, so as to produce project/business by influencing key stakeholders.Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.Support and comply with the company’s Quality Management System policies and procedures.Regular and reliable attendance. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 80% of a typical working day.Ability and means to travel between Madison locations.QualificationsMinimum QualificationsBachelor's degree in Computer Science, Business Administration, Engineering, Life Science, or a related discipline with an information technology focus.5+ years of progressive, broad-based information systems and business experience.3+ years in providing leadership to sub workgroups within a project.2+ years of business unit experience, with sensitivity and commitment to business problem solving.2+ years with implementation of new technology.Demonstrated leadership of high-performance work teams/groups.Demonstrated competency in project management and simultaneous execution of multiple projects.Strong management skills.Demonstrated competency in strategic thinking, with strong abilities in relationship management.Demonstrated ability to perform the Essential Duties of the position with or without accommodation. Authorization to work in the United States without sponsorship. Preferred QualificationsPMI Project Management Certification.Demonstrated experience in conceptualizing, documenting, and presenting/selling creative solutions to senior management.Experience managing software development projects using agile methodology.We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Senior QA Engineer, ApttusJob LocationsUS-CA-Redwood CityReq No.2020-6854CategoryITTypeRegular Full-TimeSummary of Major ResponsibilitiesGenomic Health Inc. (An Exact Sciences Company) is seeking a Senior QA Engineer I - Apttus. In this role you will play a key role in defining, developing, refining, executing quality standards and design controls to successfully deliver business-critical SFDC/Apttus solutions as well as an integration of these systems with partners. You will be a part of the Apttus team supporting our Contract Lifecycle Management and Contract Pricing Module running on Salesforce.com from conception to going live with an emphasis on software quality for exceptional customer experience.You will be responsible for partnering with the Contract Lifecycle Management Product Owner, Development, System Analyst and other stakeholders in the continuous building, expansion, and customization of the CLM/CPM platforms within the Salesforce.com solution. Essential Duties and ResponsibilitiesPromote and participate in agile methodology and processes. Develop a comprehensive set of software test suites to test profiles, roles, validation rules, custom objects, reports, and dashboards in accordance with regulations, quality standards, and design controls.Participate in Apttus based Pre-User Acceptance Testing (“UAT”) and UAT activities and consult other participants on formal test processes and procedures.Ensure sustainability and extensibility of test documentation, which ensures the efficient and effective performance of our complex software.  Report, track, and escalate anomalies discovered during testing and ensure proper resolution and closure on complex issues. Translate technical requirements into actionable and measurable tasks to ensure timely and effective testing for product releases through collaboration with cross-functional teams and stakeholders.Liaise with business partners to understand business processes and prioritize needs. Work with business users and developers to define user stories, process flows, and data models. Articulate complex technical information and issues (e.g. architecture/design errors) to a team in a clear and concise manner. Identify areas for process improvement and establish effective and efficient communication mechanisms within the project team. Ensure best practices are followed within team. Transfer highly specialized knowledge of testing processes within the team.Support and collaborate with off-shore test team on new and innovative testing procedures aimed at the highest accuracy and performance of our complex products and train cross functional teams on complex technical testing assignments. QualificationsBachelor’s degree in Computer Science, Information Systems or related discipline, or foreign equivalent, and five (5) years of experience in the job offered or in a closely related position. Alternatively, will accept a Master’s degree in Computer Science, Information Systems or related discipline, or foreign equivalent, and three (3) years of experience in the job offered or in a closely related position *Any suitable combination of education, training or experience would be acceptable Special Requirements:  Requires Apttus CLM Product and Apttus CPQ certifications plus one year in each of the following: Apttus Quote to cashApttus Billing management We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

EHR Application AnalystJob LocationsUS-WI-Madison | US-CA-Redwood CityReq No.2020-6936CategoryITTypeRegular Full-TimeSummary of Major ResponsibilitiesAs an Electronic Health Record (EHR) Application Analyst for the clinical lab and Customer Care Center workflows, you will work on software design and configuration, upgrades and improvements for lab operations. As the primary support contact for application end-users, the EHR Application Analyst will work to identify issues that arise in the application area as well as issues that impact other application teams, and work to resolve them.  The Analyst will guide workflow design, building and testing the system, and analyzing other technical issues associated with the lab operation and business software.Essential Duties and ResponsibilitiesIdentifying and implementing requested changes to the system.Guide workflow design, building and testing the system, and analyzing other technical issues.Serving as a liaison between organizational needs and the software vendor’s implementation staff.Maintaining regular communication with the vendor, including participating in weekly project team meetings.Working with vendor representatives, your organization's business community, and end users to ensure the system meets the organization's business needs regarding the project deliverables and timeline.Developing an understanding of operational needs to set the direction for the organization's workflows.Participating in training and working with end users.Troubleshooting problems and questions.Provide end-user support for issues entered in to issue tracking systems.Reviewing the status of projects and issues with project leadership.Ability to work normal work within business hours, as well as on call, with potential for nights and weekends.Holding regularly scheduled communications with team members to discuss the status of deliverables, shared issues, end-user concerns, and upcoming milestones.Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures.Demonstrate flexibility with respect to changing end-user business needs.Work within a cross functional team.Apply strong problem-solving skills.Ability and willingness to take ownership of work activities and ensure that they done in a timely, accurate and efficient manner.Ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks and to help others.Ability to communicate information clearly and concisely with project leadership, subject matter experts and key stakeholders.Ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures.Ability and willingness to learn new software applications.Ability to operate telephone system and computer keyboard and printer.Regular and reliable attendance.Ability to lift up to 10 pounds for approximately 5% of a typical working day.Ability to work seated for approximately 50% of a typical working day. Ability to work standing for approximately 50% of a typical working day.Ability to work in front of a computer screen and/or perform typing for approximately 90% of a typical working day.Ability and means to travel between Madison locations.QualificationsMinimum QualificationsBachelor’s degree in Business Administration or related field; or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of Bachelor's degree.2+ years Subject Matter Expert in one or more of the following areas: patient identification workflows in the healthcare setting, revenue cycle, Customer Relationship Management (CRM) & MyChart, Patient Registration, or lab order entry.Possession at time of hire or ability to obtain relevant Epic software application(s) certification within 6 months of hire.Demonstrated ability to perform the Essential Duties of the position with or without accommodation.Authorization to work in the United States without sponsorship.Preferred QualificationsPrevious experience configuring EHR system(s) or patient identification software and designing duplicate patient workflows.  #LI-AL1We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Immediately hiring for a Sr Manager of Medical Imaging Services & Customer SuccessPosition type: Full-time Perm Role Location: Redwood City, CAAs a Sr Manager of Medical Imaging Services & Customer Success you will: Someone who has been in the field integrating imaging into the hospital systems... change management In this role you will get to: Manage installation and infosec review process and questionnaires for new customers and track any remediation activities to closure. Perform quarterly access reviews of all customer, service, and administrative accounts and document any actions taken. Ensure that account access is limited to the minimum access required per account type. Routinely review SOC2 policies and other security requirements and ensure that compliance is maintained per the prescribed time intervals for each requirement. Manage account creation, configuration, and maintenance. Supervise production service and manage service provider vendors. Work with third party CT transfer service and QCT analysis providers to maintain the system and troubleshoot and resolve any issues that may arise. Maintain a support ticketing system and ensure all tickets are responded to and closed in a timely manner. Accurately document issue, troubleshooting steps, action plans, resolution and any follow-up in internal ticketing system. Promote customer satisfaction through the timely response to customer calls and providing clear and effective communications with internal and external customers. Support end users and Commercial team on a day-to-day basis answering questions as necessary, responding to help-desk tickets related to scan acquisition, scan uploading, and all aspects of the workflow including technical support related to the quantitative CT reports. Report on ticketing trends and identify issues that need to be resolved. Responsible for the functional management of support personnel. Recruit, hire, supervise, and train additional support personnel. Obtain a working knowledge of the system and provide technical support for customers and employees as required. Ensure CRM data updates are functional and escalate tickets to development team. Collaborate with R&D and Marketing to provide input towards new product development. Communicate with staff, vendors, and consultants to effectively complete required responsibilities. Maintain regular communication with direct manager, internal team members, and commercial team members for any customer matters requiring attention including escalating any trending customer and/or service issues to the appropriate team members. Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed appropriately, and customer satisfaction is optimized. Assist Marketing in developing and analyzing metrics related to usage. Requirements: Minimum Associate Degree required. Bachelor's Degree preferred Minimum of one year experience with SOC2 and/or ISO 27001 compliance and hospital information security review process. Minimum 5 years of experience in technical support or customer service role. Previous experience in large medical device field support or customer service strongly preferred. Minimum of one year people management experience. Credentialing from the American Registry of Radiologic Technologists (ARRT) in Computed Tomography or the American Board of Imaging Informatics (ABII) a plus Experience with CT scan analysis including DICOM format, scan acquisition parameters, DICOM viewer software, and PACS file sharing a strong plus. Ability to communicate complex information to a wide range of audiences including customers, marketing and sales team members, service providers, and engineering team. Strong troubleshooting skills. Ability to learn new software platforms quickly as required to perform job duties Ability to discuss key CT technical topics i.e. artifacts, radiation dose, iterative reconstruction across multiple scanner platforms a strong plus. Excellent oral and written communication skills. Fluent with Microsoft Office Suite; Word, Excel, and PowerPoint. Ability to work in a cross functional environment with team members with various skills Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW. Thank you! Preeti Sehgal [email protected] RANGE AND BENEFITS: Pay Range*: $130,000 - $190,000 annual base salary dependent upon experience *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Medical, Dental, Vision and 401k Employee Assistance Program, FSA and Dependent Care Benefits Tuition Reimbursement Commuter Program Equity Program Employee Referral BonusABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) ClearlyRated® Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MS Website: https://www.innovasolutions.com/Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Pulmonx is looking for an experienced Sr Manager of Medical Imaging Services & Customer Success to join our team in Redwood City, CA! This is an exciting opportunity to apply your problem-solving, technical knowledge, and interpersonal skills to positively impact our customers and the success of our StratX platform.Not sure who we are and how Zephyr valves help people to breathe better? Check out some of the videos on our YouTube Channel: https://www.youtube.com/@zephyr-by-pulmonxIn this role you will get to: Manage installation and infosec review process and questionnaires for new customers and track any remediation activities to closure. Perform quarterly access reviews of all customer, service, and administrative accounts and document any actions taken. Ensure that account access is limited to the minimum access required per account type. Routinely review SOC2 policies and other security requirements and ensure that compliance is maintained per the prescribed time intervals for each requirement. Manage account creation, configuration, and maintenance for StratX, LungTraX Connect and LungTraX Detect services. Supervise StratX production service and manage service provider vendors. Work with third party CT transfer service and QCT analysis providers to maintain the StratX system and troubleshoot and resolve any issues that may arise. Maintain a support ticketing system and ensure all tickets are responded to and closed in a timely manner. Accurately document issue, troubleshooting steps, action plans, resolution and any follow-up in internal ticketing system. Promote customer satisfaction through the timely response to customer calls and providing clear and effective communications with internal and external customers. Support end users and Pulmonx Commercial team on a day-to-day basis answering questions as necessary, responding to help-desk tickets related to scan acquisition, scan uploading, and all aspects of the workflow including technical support related to the quantitative CT reports. Report on ticketing trends and identify issues that need to be resolved. Responsible for the functional management of StratX support personnel. Recruit, hire, supervise, and train additional support personnel. Obtain a working knowledge of the StratX QCT system and provide technical support for customers and Pulmonx employees as required. Ensure CRM data updates are functional and escalate tickets to development team. Collaborate with R&D and Marketing to provide input towards new product development. Communicate with Pulmonx staff, vendors, and consultants to effectively complete required responsibilities. Maintain regular communication with direct manager, internal team members, and commercial team members for any customer matters requiring attention including escalating any trending customer and/or service issues to the appropriate Pulmonx team members. Self-management of schedule and work priorities to ensure that urgent customer requirements are addressed appropriately, and customer satisfaction is optimized. Assist Marketing in developing and analyzing metrics related to StratX usage.Requirements: Minimum Associate Degree required. Bachelor's Degree preferred Minimum of one year experience with SOC2 and/or ISO 27001 compliance and hospital information security review process. Minimum 5 years of experience in technical support or customer service role. Previous experience in large medical device field support or customer service strongly preferred. Minimum of one year people management experience. Credentialing from the American Registry of Radiologic Technologists (ARRT) in Computed Tomography or the American Board of Imaging Informatics (ABII) a plus Experience with CT scan analysis including DICOM format, scan acquisition parameters, DICOM viewer software, and PACS file sharing a strong plus. Ability to communicate complex information to a wide range of audiences including customers, marketing and sales team members, service providers, and engineering team. Strong troubleshooting skills. Ability to learn new software platforms quickly as required to perform job duties Ability to discuss key CT technical topics i.e. artifacts, radiation dose, iterative reconstruction across multiple scanner platforms a strong plus. Excellent oral and written communication skills. Fluent with Microsoft Office Suite; Word, Excel, and PowerPoint. Ability to work in a cross functional environment with team members with various skillsCompensation: $130,000 - $190,000 annual base salary dependent upon experiencePlease note that an application and resume must be completed and submitted for consideration for this opportunity.Pulmonx Corporation is an Equal Opportunity Employer and embraces diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by applicable law.#LI-Post #LI-HybridPDN-9b9f24ea-306d-4128-a46c-9d17883b4ed0