Human Resource Coordinator Salary in Raleigh, NC

CVA Parts Coordinator4807 Beryl Rd, Raleigh, NC 27606, USA Req #1185Wednesday, April 17, 2024This position is responsible for coordinating and processing the GPEC and Cat Financial (CFAS) Customer Value Agreements (CVA's) contracts from tracking, contacting the customer, opening the service call, ordering the parts, ensuring pickup/delivery, reviewing the service call for accuracy, closing the service call, and updating GPAX scheduled services menu. ESSENTIAL DUTIES: Customer Service: Coordinate Parts CVA's and parts pickup directly with internal and external customers. Ensure that quality customer service is provided in a timely manner at all times. Actively pursue labor upsell opportunities with Parts CVA customers to PSSR's and communicate wins to PM Service Dispatchers Work closely with Cat Financial and GPEC Maintenance Contract Specialist to ensure accurate execution of Parts CVA's. Solicit machines hours periodically for scheduling purposes. Work closely with EMServices to ensure product link devices are accurate and reporting. Resolve customer complaints directly or through the appropriate PSSR or Service Department Manager. Administration: Establish order priorities, coordinates, and schedules parts pickup or delivery with Parts CVA Customers from the Raleigh, Fayetteville, Mebane, Washington, and Wilmington branches. Track service intervals using prioritized PM Due report and contacts customers when equipment is due for service. Place parts orders accurately and to specified destinations as agreed upon by customer. Review prepaid parts only accounts for available funds. Open Parts CVA service calls in a timely manner. Review service calls for accuracy and close utilizing WIP room procedures and processes. Manage Parts CVA contracts to ensure completion within Accuracy metrics. Work closely with Cat Financial and Internal customers to ensure Parts CVA contracts are being executed accurately and to the agreement terms. Quote individual PM prices for upsold labor opportunities. Serve as the liaison between the PM Service Manager and other departments within the company. MINIMUM REQUIREMENTSEducation:Associate degree with one year of related experience or a h igh school graduate with three years of related experienceWork Experience:Experience in logistics or other high-volume related experience preferred.Physical:Must be able to work for long periods while seated .Other:Must be able to multi-task. Exceptional organizational skill s . Good communication and customer relations skills and a pleasant personality are essential . Must have intermediate PC skills with Microsoft office software.This job description is not intended to be all-inclusive. The PM Service Manager may request and assign you similar duties or additional . Any major modification of this job role requires Human Resources approval.Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Other details Pay Type Hourly Required Education Associate Degree Apply NowinitStaticMap(true); This position is responsible for coordinating and processing the GPEC and Cat Financial (CFAS) Customer Value Agreements (CVA's) contracts from tracking, contacting the customer, opening the service call, ordering the parts, ensuring pickup/delivery, reviewing the service call for accuracy, closing the service call, and updating GPAX scheduled services menu.\nESSENTIAL DUTIES:\n \nCustomer Service: \n\nCoordinate Parts CVA's and parts pickup directly with internal and external customers. \nEnsure that quality customer service is provided in a timely manner at all times.\nActively pursue labor upsell opportunities with Parts CVA customers to PSSR's and communicate wins to PM Service Dispatchers\nWork closely with Cat Financial and GPEC Maintenance Contract Specialist to ensure accurate execution of Parts CVA's.\nSolicit machines hours periodically for scheduling purposes. Work closely with EMServices to ensure product link devices are accurate and reporting.\nResolve customer complaints directly or through the appropriate PSSR or Service Department Manager.\n\n \nAdministration: \n\nEstablish order priorities, coordinates, and schedules parts pickup or delivery with Parts CVA Customers from the Raleigh, Fayetteville, Mebane, Washington, and Wilmington branches.\nTrack service intervals using prioritized PM Due report and contacts customers when equipment is due for service.\nPlace parts orders accurately and to specified destinations as agreed upon by customer.\nReview prepaid parts only accounts for available funds.\nOpen Parts CVA service calls in a timely manner. Review service calls for accuracy and close utilizing WIP room procedures and processes.\nManage Parts CVA contracts to ensure completion within Accuracy metrics.\nWork closely with Cat Financial and Internal customers to ensure Parts CVA contracts are being executed accurately and to the agreement terms.\nQuote individual PM prices for upsold labor opportunities.\n\n\nServe as the liaison between the PM Service Manager and other departments within the company.\n\n\n \nMINIMUM REQUIREMENTS \n\n\n \n\n\nEducation: \n\n\nAssociate degree with one year of related experience or a high school graduate with three years of related experience \n\n\n \n\n\nWork Experience: \n\n\nExperience in logistics or other high-volume related experience preferred. \n\n\n \n\n\nPhysical: \n\n\nMust be able to work for long periods while seated. \n\n\n \n\n\nOther: \n\n\nMust be able to multi-task. Exceptional organizational skills. Good communication and customer relations skills and a pleasant personality are essential. Must have intermediate PC skills with Microsoft office software. \n\n\n \n\n\nThis job description is not intended to be all-inclusive. The PM Service Manager may request and assign you similar duties or additional. Any major modification of this job role requires Human Resources approval. \n

COMPANY OVERVIEWVolunteers of America Chesapeake & Carolinas empowers self-reliance and inspires hope. As a church without walls, we do this through personalized housing, ministry, health, and human services that benefit vulnerable individuals, their families and the community. Founded in 1896 in Baltimore, MD by social reformers, Ballington and Maud Booth, we were one of the first of over 30 affiliates of Volunteers of America - one of the nation's largest and most comprehensive human services organizations. Our founders envisioned a movement dedicated to reaching and uplifting all people. On behalf of the organization, the Booths pledged "to go wherever we are needed, and do whatever comes to hand". Their declaration continues to guide Volunteers of America's impact on "Helping America's most vulnerable". Through a dedicated and committed team of more than 850 employees and thousands of volunteers, we provide critical care, support services and hope to thousands of people each year throughout Virginia, Maryland, the District of Columbia and the Carolinas. We firmly believe our employees drive the success of the organization. Through our diversity, equity and inclusion efforts (DEI), we endeavor to attract, engage and retain qualified, diverse, compassionate individuals to join our journey and experience a work environment that offers challenging, stimulating and financially rewarding opportunities. JOB SUMMARY The Resident Services Coordinator reports to the Vice-President, Carolinas (or designee) and is responsible for the day-to-day operational needs and customer service on behalf of all residents of the property as well as community residents who utilize the location's services. This includes the management of the Resident Services Center and the corresponding activities associated with the provision of resources identified as available for resident and community use. RESPONSIBILITIES: Address tenant complaints - escalating requests for assistance as needed - and document, noting what has been done to remediate tenant concerns and by whom. Maintain updates and communication to VP regarding tenant updates and dwelling conditions. (Communication will also be expected to be reported to DOO in the absence or proxy of the VP.) Building and maintaining lasting relationships with community stakeholders that VOA CC partners with that will provide additional services and support efforts to the residents/tenants. Providing outreach and recruitment for resident applicants and programming. Connecting residents with outside resources through referrals and community linkages. Developing and facilitating additional workshops, programs and partnerships, including free-of-charge partnerships with other organizations, wherever possible, to bring additional services to Lewis Place residents. Maintaining the existing relationship and partnership with churches or other community organizations for holiday events and celebrations. Developing community services opportunities for Lewis Place residents Providing trained volunteers to support programming after approval and documentation Overseeing communications with tenants about programming, including monthly calendars, newsletters, and other relevant information Overseeing program budget matters Maintaining records of attendance Assisting with special events, including but not limited to National and Local holidays and celebrations. (RSC will work closely with DE&I team of VOACC to receive further support and notification of special events) Working with the on-site property manager to address lease violations concerns, refer reasonable accommodations requests to 504 coordinators per the Reasonable Accommodation and Modification Process, and household barriers relating to employment, health, education, financial planning, and accessing affordable foods. Meeting on a regular basis and coordinating with Owner's representatives in the development, implementation and periodic updating of programs and services. Additional Duties:Youth Enrichment Program : Provide no cost educational and academic assistance during the afternoon to community residents to include - Homework Power Hour Educational Activities Character Building Leadership Skills Financial Literacy How to Save (allowances) Teen Employment Readiness Resume Writing Job Interviews Effective Communication Enhanced Coordinated Services (via referrals, Community Resource Board) Emergency Rent Assistance -via outside resources when funding is available Emergency Utility Assistance Food and Clothing Assistance Crisis Intervention Referral GED online EFFECTS ON RESULTS To ensure the academic, financial, and vocational needs of residents and the community client satisfaction is achieved. Individuals will be supported in being participatory members of their community according to their interests. All services are provided in a manner consistent with Volunteers of America Chesapeake's core values, mission, and principles as well as in accordance with policies, procedures, practices and licensing standards. QualificationsREQUIREMENTS A high school diploma and at least two years of services and financial sourcing experience; Associate's degree preferred. Resident Services training as outlined in the applicable HUD guidance is preferred and will be required annually upon hire. PHYSICAL REQUIREMENTS: The physical requirements described below are representative of those that must be met by employee to successfully perform the essential duties of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. The ability to safely operate a motor vehicle to transport oneself, consumers, and program supplies as necessary. The physical ability to travel to assigned locations, stand, stoop, bend, reach, pull, push, lift, grasp, climb, talk, see, hear and perform basic and light home maintenance activities, and operate office equipment. Operating office equipment requiring continuous or repetitive hand/arm movements. The ability to remain in a sitting position for extended periods of time. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. KEY SKILLS Knowledge of fair housing practices and regulations a must. Experience working with clients that fit the eligibility requirements of the property Customer service skills Get job alerts by email. Sign up now!

Sales Trainee4807 Beryl Rd, Raleigh, NC 27606, USA Req #1201Wednesday, May 1, 2024PRIMARY FUNCTION:The Sales Trainee will support the current Sales Administrators and Managers with sales quotations, sales operations, machine coordination and various projects while participating in the sales trainee development program.ESSENTIAL DUTIES: 60% Sales Quotation Support Develop pricing awareness by training in the Sales Quotation process. Learn skills to continue the advancement of our Microsoft Dynamics 365 CRM system including creating Dashboards and Reports. Improve the collaboration between Marketing and Sales through the development of CRM. Acquire product knowledge to ensure accurate quoting, including machine reconfiguration, and alternative products/methods to achieve the required result. 25% New Machine and Work Tool Sales Coordination Develop Product awareness skills ordering Caterpillar and other vendor machines, work tools, trailers, and accessories for stock inventory and for sales Will be trained to use the Purchase Order system. Place orders for equipment and work tools and code Caterpillar and vendor invoices for AP. Learn to verify equipment and work tool availability on our yards Learn the physical inventory process for machines and work tools Develop skills to work directly with Salesmen, Managers and Customers in order to handle their inquiries for equipment and work tools Develop relationships with other Caterpillar dealers to facilitate new equipment trades Learn the new equipment Predelivery/Preparation process Develop skills by creating and maintaining billing packets for sales Learn to create Sales Orders for Customer Invoicing Will be trained in the Invoicing process Serve as a backup to Sales Administrators and Coordinators 15% Assist with phone calls and online leads Develop Sales skills talking to internal and external customers Manage GCI Leads through call-ins and CRM portal and distribute to Outside Sales Work to develop an accurate overview of what the customer is looking for prior to passing to salesman MINIMUM REQUIREMENTS:Education :Four-year degree in Business or related field with six months specifically related work experience; or two-year degree in Business or related field with two years specifically related experience.Work Experience :Related work experience should include inventory control/ordering, customer service, accounting practices and computer data processing/administering.Physical :Ability to sit and utilize a Laptop/PC for extensive periods of time. Ability to communicate clearly in person, via telephone or email.Other :Excellent customer relations skills; Must have excellent PC software skills, preferably with MS Windows and Office productsThis job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval. Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Other details Pay Type Salary Employment Indicator Internship Required Education High School Apply NowinitStaticMap(true); PRIMARY FUNCTION:\n \nThe Sales Trainee will support the current Sales Administrators and Managers with sales quotations, sales operations, machine coordination and various projects while participating in the sales trainee development program.\n \nESSENTIAL DUTIES:\n \n60% Sales Quotation Support\n \n\nDevelop pricing awareness by training in the Sales Quotation process.\nLearn skills to continue the advancement of our Microsoft Dynamics 365 CRM system including creating Dashboards and Reports.\nImprove the collaboration between Marketing and Sales through the development of CRM.\nAcquire product knowledge to ensure accurate quoting, including machine reconfiguration, and alternative products/methods to achieve the required result.\n\n \n \n25% New Machine and Work Tool Sales Coordination\n \n\nDevelop Product awareness skills ordering Caterpillar and other vendor machines, work tools, trailers, and accessories for stock inventory and for sales\nWill be trained to use the Purchase Order system. Place orders for equipment and work tools and code Caterpillar and vendor invoices for AP. \nLearn to verify equipment and work tool availability on our yards\nLearn the physical inventory process for machines and work tools\nDevelop skills to work directly with Salesmen, Managers and Customers in order to handle their inquiries for equipment and work tools\nDevelop relationships with other Caterpillar dealers to facilitate new equipment trades\nLearn the new equipment Predelivery/Preparation process\nDevelop skills by creating and maintaining billing packets for sales\nLearn to create Sales Orders for Customer Invoicing\nWill be trained in the Invoicing process\nServe as a backup to Sales Administrators and Coordinators\n\n \n15% Assist with phone calls and online leads\n \n\nDevelop Sales skills talking to internal and external customers\nManage GCI Leads through call-ins and CRM portal and distribute to Outside Sales\nWork to develop an accurate overview of what the customer is looking for prior to passing to salesman\n\n \n MINIMUM REQUIREMENTS:\n \nEducation:\nFour-year degree in Business or related field with six months specifically related work experience; or two-year degree in Business or related field with two years specifically related experience. \n \nWork Experience:\nRelated work experience should include inventory control/ordering, customer service, accounting practices and computer data processing/administering.\n \nPhysical:\nAbility to sit and utilize a Laptop/PC for extensive periods of time. Ability to communicate clearly in person, via telephone or email. \n \nOther:\nExcellent customer relations skills; Must have excellent PC software skills, preferably with MS Windows and Office products\n \nThis job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.

Sales Administrator - Work Tool4807 Beryl Rd, Raleigh, NC 27606, USA Req #1200Wednesday, May 1, 2024PRIMARY FUNCTION:This position is responsible for the ordering, processing, inventorying, and billing of Compact & Heavy Equipment Work tools for multiple product lines in the Construction Sales Department. Work tools will include Cat branded attachments, & machine kits as well as a variety of aftermarket vendors. The position will work directly with Salesmen and Managers to process deals accurately and timely. Responsible for performing office duties and handling outside yard activities on the equipment/attachment yards. Responsible financially and physically for work tool inventories at all Gregory Poole Construction branchesESSENTIAL RESPONSIBILITIES: Responsible using the Purchase Order system to place orders for ordering Caterpillar and other vendor, work tools, trailers and accessories for stock inventory and for sales. Assist in the creation and updating of work tool specs Use acknowledgements or vendor confirmations to ensure accurate orders Update GPAX with correct shipping and receiving dates Use the "Attach to" function in GPAX for sold work tool orders Code Caterpillar and other vendor invoices for AP Use the PO to add necessary costs to equipment - Freight, Service, etc. Verify Receipt of Item, confirm pricing, update serial #, and receive item into inventory. Responsible for all Incoming Worktools & Kits ordered through Sales Verify that all incoming work tools are marked properly (EQ# and delivery location) Identify and accurately tag SOLD Worktools; Coordinate with salesmen confirming delivery and yellowball items as necessary Communicate with other Sales Coordinators on regular basis to inform them of various new arrivals which will help drive what our service team is working on, as well as machine deliveries to customers. Responsible for managing and tracking stock inventory and maintaining certain Min-Max order ranges for stock work tools Participate in scheduled physical inventories and audits for work tools Financially responsible for work tool until it is transferred into rental fleet, installed on a machine or invoiced to a customer Responsible for EMR's (Equipment Movement Records) to show the correct locations (Warehouses) Responsible for handling Salesmen and Manager inquiries for work tools in a timely manner Provide quotes, pricing information and availability dates Respond to inquiries concerning specifications and technical matters Provide "stock inventory" suggestions and expertise to move aged equipment and expedite customer "wait time". Responsible for new Work tool Predelivery/Preparation Use the Project Deliver work flow process for scheduling the Service Department to prepare sold and stock work tools (hammers, compactors, mulchers, kits, etc). Work closely and communicate with Service to manage the flow of equipment efficiently and in a timely manner Responsible for creating and maintaining billing packets for each sale Billing Packets contain all cost and credit information associated with the deal Costs will include, but are not limited to marketing program credits, service call invoices, freight and delivery charges, misc parts. Verify that all costs are included in the sale Create Sales Orders for Invoicing and Transmit to Sales Admin Team Determine viable ways to move aged work tools Create aged work tool spreadsheets that can be managed for awareness and sent to salesmen with special pricing Create a viable Cat work tool return process for tools that were ordered in error This includes shipping the work tools back and applying the credits properly on the Purchase Order. Serve as backup to Sales Coordinators YARD RESPONSIBILTIES: Physically receive in work tools each day by locating them on the yard and tagging with the Equipment ID from the PO This includes shipments from Vendors and the Yellow Ball Verify and tag any work tools that were removed from machines Verify that the correct work tools are installed on machines Verify daily that the work tools on machines coming in and going out of the yard have the correct work tool installed per the Gate Log Work with yard personnel and technicians to maintain an organized storage yard Create an effective process to locate physical inventories at branches in a timely manner Operate Forklift, Telehandler, Skid Steers, and Mini Excavators to help move attachments around or get them installed in a pinch. MINIMUM REQUIREMENTS:Education :Four-year degree in Business or related field with one year specifically related work experience; or two-year associate degree with two years of experience in a similar position or related field or high school diploma with three years of experience in a similar position or related field.Work Experience :Related work experience should include inventory control/ordering, customer service, accounting practices and computer data processing/administering.Physical :Ability to sit and utilize a Laptop/PC for extensive periods. Ability to communicate clearly in person, via telephone or email.Other :Must have excellent PC software skills, preferably with MS Windows and Office productsThis job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Other details Pay Type Salary Required Education High School Apply NowinitStaticMap(true); PRIMARY FUNCTION:\n \nThis position is responsible for the ordering, processing, inventorying, and billing of Compact & Heavy Equipment Work tools for multiple product lines in the Construction Sales Department. Work tools will include Cat branded attachments, & machine kits as well as a variety of aftermarket vendors. The position will work directly with Salesmen and Managers to process deals accurately and timely. Responsible for performing office duties and handling outside yard activities on the equipment/attachment yards. Responsible financially and physically for work tool inventories at all Gregory Poole Construction branches \n \nESSENTIAL RESPONSIBILITIES:\n\nResponsible using the Purchase Order system to place orders for ordering Caterpillar and other vendor, work tools, trailers and accessories for stock inventory and for sales.\n\n\n\n\nAssist in the creation and updating of work tool specs\nUse acknowledgements or vendor confirmations to ensure accurate orders\nUpdate GPAX with correct shipping and receiving dates \nUse the "Attach to" function in GPAX for sold work tool orders\nCode Caterpillar and other vendor invoices for AP\nUse the PO to add necessary costs to equipment - Freight, Service, etc.\nVerify Receipt of Item, confirm pricing, update serial #, and receive item into inventory.\n\n\nResponsible for all Incoming Worktools & Kits ordered through Sales\n\nVerify that all incoming work tools are marked properly (EQ# and delivery location)\nIdentify and accurately tag SOLD Worktools; Coordinate with salesmen confirming delivery and yellowball items as necessary\nCommunicate with other Sales Coordinators on regular basis to inform them of various new arrivals which will help drive what our service team is working on, as well as machine deliveries to customers.\n\n\nResponsible for managing and tracking stock inventory and maintaining certain Min-Max order ranges for stock work tools\n\nParticipate in scheduled physical inventories and audits for work tools\nFinancially responsible for work tool until it is transferred into rental fleet, installed on a machine or invoiced to a customer \nResponsible for EMR's (Equipment Movement Records) to show the correct locations (Warehouses)\n\n\nResponsible for handling Salesmen and Manager inquiries for work tools in a timely manner\n\nProvide quotes, pricing information and availability dates\nRespond to inquiries concerning specifications and technical matters\nProvide "stock inventory" suggestions and expertise to move aged equipment and expedite customer "wait time".\n\n\nResponsible for new Work tool Predelivery/Preparation\n\nUse the Project Deliver work flow process for scheduling the Service Department to prepare sold and stock work tools (hammers, compactors, mulchers, kits, etc).\nWork closely and communicate with Service to manage the flow of equipment efficiently and in a timely manner \n\n\nResponsible for creating and maintaining billing packets for each sale\n\nBilling Packets contain all cost and credit information associated with the deal\nCosts will include, but are not limited to marketing program credits, service call invoices, freight and delivery charges, misc parts.\nVerify that all costs are included in the sale\nCreate Sales Orders for Invoicing and Transmit to Sales Admin Team\n\n\nDetermine viable ways to move aged work tools\n\nCreate aged work tool spreadsheets that can be managed for awareness and sent to salesmen with special pricing\nCreate a viable Cat work tool return process for tools that were ordered in error\n\nThis includes shipping the work tools back and applying the credits properly on the Purchase Order.\n\n\nServe as backup to Sales Coordinators\n\n\n\n \nYARD RESPONSIBILTIES:\n\n Physically receive in work tools each day by locating them on the yard and tagging with the Equipment ID from the PO\nThis includes shipments from Vendors and the Yellow Ball\nVerify and tag any work tools that were removed from machines\nVerify that the correct work tools are installed on machines\nVerify daily that the work tools on machines coming in and going out of the yard have the correct work tool installed per the Gate Log\nWork with yard personnel and technicians to maintain an organized storage yard\nCreate an effective process to locate physical inventories at branches in a timely manner\nOperate Forklift, Telehandler, Skid Steers, and Mini Excavators to help move attachments around or get them installed in a pinch.\n\n \nMINIMUM REQUIREMENTS:\n \nEducation:\nFour-year degree in Business or related field with one year specifically related work experience; or two-year associate degree with two years of experience in a similar position or related field or high school diploma with three years of experience in a similar position or related field.\n \nWork Experience:\nRelated work experience should include inventory control/ordering, customer service, accounting practices and computer data processing/administering.\n \nPhysical:\nAbility to sit and utilize a Laptop/PC for extensive periods. Ability to communicate clearly in person, via telephone or email.\n \nOther:\nMust have excellent PC software skills, preferably with MS Windows and Office products\n \nThis job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.