Customer Service Representative Salary in Oklahoma City, OK

DH Pace Company Inc. aspires to hire an Administrative Support Representative for our growing team! We are seeking a candidate who is highly organized, has strong customer service skills, and enjoys working in a fast-paced environment. Job Responsibilities: You will have the opportunity to directly impact sales by cultivating new customers and fostering long-term relationships with them. This individual will provide support with daily activities in the following areas:   Customer Service/Billing Handle internal communication with different sales professionals Answering phones Other duties may be assigned Job Requirements: Two to four years of customer service experience preferred Strong attention to detail Ability to multi-task and work efficiently in a fast-paced work environment Computer proficient High sense of urgency with exceptional problem solving skills Why DH Pace? DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years!  We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.   Our benefit offerings include: Medical, dental, and vision options: Available on the 1st day of the month following your start date! Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations! 401k retirement plan: Including an employer match! Company paid: Life insurance, short-term disability, & long-term disability and more! Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Administration

The Customer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.At GFL our goal is to invest in our people and provide opportunities to grow for life!Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!15 days of paid time off upon hire 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.401(k) with an employer matchPaid holidaysEmployee Assistance Program with free counseling services.Overview:GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job - it's an opportunity to grow in your career, make new friends, and make a difference each day.Key Responsibilities:• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.• Answer incoming and make outgoing customer telephone calls.• Receive and resolve, within established guidelines, customer questions and concerns.• Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.• Track customer information and concerns and enter data into database.• Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.• Maintain new account files.• Work with supervisors to ensure that all missed stops and special pick ups are completed daily.• Provide timely and accurate information regarding missed stops or other customer concerns.• Generate call-in work orders for drivers• Download, distribute and answer all customer inquiries received via email.• Take web request and process payments by phone.• Process customer payments via internet and take cash payment's as needed.• Enter new subscription residential accounts into system.• Run credit checks on new customers.• Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.• Key all new/cancelled accounts into Tower system and verify in system.• Scan all contracts into system and maintain records of them.• Assist in completing the Affirmative Action log for all applicants.• Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.• Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.• May provide back up assistance for Office Coordinator.• Perform other duties and responsibilities as required or requested by management.Requirements:• High School Diploma or GED.• One (1) to Two (2) years customer service call center experience.Knowledge, Skills and Abilities:• Ability to implement solutions to general and specific customer concerns.• Ability to work in fast-paced environment, meet time deadlines and perform under pressure.• Possess good organizational skills and record keeping skills.• Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.• Proficient in Microsoft Outlook, Microsoft Word and Excel.• Good problem solving ability.• Excellent data entry skills.Physical/Mental Demands:• Ability to stand, sit, walk, use hands and fingers, talk and hear.• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Working Conditions:• Work in indoor office environment 95% of the time.• Noise level is usually moderate.We thank you for your interest. Only those selected for an interview will be contacted. GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

Innova Solutions is immediately hiring for a Customer Service Representative Position Type: Full Time, Contract Duration: : 12 Months Location: Oklahoma City, OK As a Customer Service Representative, your responsibilities: Job Description: Responsibilities include processing product returns from our customers including the necessary system research for appropriate credits and product disposition. This position also requires to perform standard warehouse duties, including but not limited to: unloading trucks, sorting and login packages, and cycle counts. Essential Job Functions: 1. Process inventory and asset returns from RAs and STOs utilizing SAP and Mymediset systems, including product Complaints and Customer repairs. 2. Research inventory discrepancies by analyzing data in SAP and Mymediset systems. 3. Use appropriate transactions codes to document returns, including Credits to customers. 4. Extensive communication with the sales force, customers and other facilities 5. Ensure compliance with all company processes and procedures. 6. Maintain an organized work area. 7. Perform other duties as assigned 8. Maintain and operate material handling equipment 9. Work in a team environment using the skills of communicating, listening and participating in developing continuous improvement in a fast-paced environment Requirements: • High School diploma • Three to five years in a warehouse environment. • SAP knowledge a plus.(desired) • Knowledge of MS Excel desired. • Ability to read small print at different levels of lighting. • Capable of working independently and in a fast pace environment. • Excellent interpersonal, communication, analytical and time management skills. • Ability to lift up to 50 lbs. individually. Team lifting up to 70 lbs. • Able to work well with other team members. Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW Thank you! Jesse John Wesley [email protected] PAY RANGE AND BENEFITS: Pay Range*: Between $15.00 - $.16 per hour *Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc. Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP). ABOUT INNOVA SOLUTIONS:Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields. Recent Recognitions: One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022) ClearlyRated® Client Diamond Award Winner (2020) One of the Largest Certified MBE Companies in the NMSDC Network (2022) Advanced Tier Services partner with AWS and Gold with MS Website: https://www.innovasolutions.com/ Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. We are currently building world-class institutes for the treatment of diabetes and cancer.  The College of Dentistry is looking for a Sr. Patient Services Rep to join the team! This position coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility. Duties: Answers telephones and documents patient information. Obtains patient demographics on new patients and updates demographics on established patients. Prepares and enters healthcare providers schedules into the computer. Coordinates schedules as directed to patient requiring multiple services. Greets patients as they come into the clinic for scheduled appointments. Schedules patient appointments either by telephone or in person. Balances and closes cash box daily. Prepares ancillary forms for other services, to include but not limited to x-rays, vascular studies, etc. May prepare and type daily deposits. Prints and faxes physician schedules to offices. Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart. Copies medical records for patients and other providers or facilities. Files patient charts. Prepares inactive patient charts for storage and Maintains log of charts in storage. Secures charts that have been sent to storage that are needed in the clinic. Replaces torn charts with new covers. Makes up new patient charts and/or packets of information. Requests medical records from other facilities. Triages perspective patients. Discusses financial accounts with patients. Verifies insurance eligibility and primary care physicians for patients. Secures referrals to other providers for HMO patients. Secures referrals from PCPs for HMO patients to be seen in the clinic. Collects and verifies proof of income in order to determine what sliding scale discount is appropriate. Collaborates with dental students. Education: High School Diploma or GED 18 months experience with a minimum of 6 months experience in a clinical environment and 12 months experience in a customer-service role. Departmental Preferences: Prior dental office experience   Skills: Customer service Ability to communicate verbally and in writing Ability to resolve problems in a timely manner Proficient with Microsoft Office Suite (Word, Excel, and Outlook) Ability to multitask and meet deadlines Ability to maintain patient confidentiality Ability to enhance professional growth and development through in-service meetings and education programs. Working Conditions: Physical: Sitting for prolonged periods. Communicate effectively and listen. Use of computer and telephone. Manual dexterity and engage in repetitive motion Environmental: Office Work Environment Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere. Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

DH Pace Company Inc. aspires to hire an Administrative Support Representative for our growing team! We are seeking a candidate who is highly organized, has strong customer service skills, and enjoys working in a fast-paced environment. Job Responsibilities: You will have the opportunity to directly impact sales by cultivating new customers and fostering long-term relationships with them. This individual will provide support with daily activities in the following areas:   Customer Service/Billing Handle internal communication with different sales professionals Answering phones Other duties may be assigned Job Requirements: Two to four years of customer service experience preferred Strong attention to detail Ability to multi-task and work efficiently in a fast-paced work environment Computer proficient High sense of urgency with exceptional problem solving skills Why DH Pace? DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products. The company is privately owned and has been in operation over 95 years!  We have 50+ US offices in 24 states with 2023 company-wide sales of $1 billion.   Our benefit offerings include: Medical, dental, and vision options: Available on the 1st day of the month following your start date! Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day Floating Holidays: Up to 2 floating holidays per year Competitive compensation: Including annual performance evaluations! 401k retirement plan: Including an employer match! Company paid: Life insurance, short-term disability, & long-term disability and more! Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.   DH Pace Company, Inc. does not accept unsolicited resumes from search firms or agencies.  Any resume submitted to any employee of DH Pace Company, Inc. without a prior written search agreement will be considered unsolicited and the property of DH Pace Company, Inc.  Please, no phone calls or emails.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Administration

Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. We are currently building world-class institutes for the treatment of diabetes and cancer.  The College of Dentistry is looking for a Sr. Patient Services Rep to join the team! This position coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility. Duties: Answers telephones and documents patient information. Obtains patient demographics on new patients and updates demographics on established patients. Prepares and enters healthcare providers schedules into the computer. Coordinates schedules as directed to patient requiring multiple services. Greets patients as they come into the clinic for scheduled appointments. Schedules patient appointments either by telephone or in person. Balances and closes cash box daily. Prepares ancillary forms for other services, to include but not limited to xrays, vascular studies, etc. May prepare and type daily deposits. Prints and faxes physician schedules to offices. Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart. Copies medical records for patients and other providers or facilities. Files patient charts. Prepares inactive patient charts for storage and Maintains log of charts in storage. Secures charts that have been sent to storage that are needed in the clinic. Replaces torn charts with new covers. Makes up new patient charts and/or packets of information. Requests medical records from other facilities. Triages perspective patients. Discusses financial accounts with patients. Verifies insurance eligibility and primary care physicians for patients. Secures referrals to other providers for HMO patients. Secures referrals from PCPs for HMO patients to be seen in the clinic. Collects and verifies proof of income in order to determine what sliding scale discount is appropriate. Collaborates with dental students. Education: High School Diploma or GED 18 months experience with a minimum of 6 months experience in a clinical environment and 12 months experience in a customer-service role. Departmental Preferences: Prior dental office experience Skills: Customer service Ability to communicate verbally and in writing Ability to resolve problems in a timely manner Proficient with Microsoft Office Suite (Word, Excel, and Outlook) Ability to multitask and meet deadlines Ability to maintain patient confidentiality Ability to enhance professional growth and development through in-service meetings and education programs. Working Conditions: Physical: Sitting for prolonged periods. Communicate effectively and listen. Use of computer and telephone. Manual dexterity and engage in repetitive motion Environmental: Office Work Environment Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere. Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

Position Details Req ID: req17326 Position Title: Customer Service Specialist Position Type: Staff Full-Time Position Number: AS7166 OSU Campus: Stillwater Department: Technology Support Location Address: Stillwater, OK USA Hiring Supervisor: Dane Taylor Hiring Range: (Contingent upon available funding): 13.50 - 17.25, Hourly Work Schedule: Mon - Fri, 8am - 5pm Faculty Appt Period: Job Summary: Provide general telephone traffic management in a call center environment. Assist Communications Consultants. Provide general clerical functions. Special Instructions to Applicants Please attach resume, cover letter and list of references. OSU offers a generous benefits package for continuous, regular positions, including but not limited to health, life, and retirement benefits, paid leave, and 13 paid holidays per year. Other benefits include employee and dependent tuition waivers, free gym memberships, a free, confidential employee assistance program, and much, much more! Education & Experience Position Qualifications: Minimum Qualifications:High School/GEDCustomer service experience. Good computer and phone skills also a must.Preferred Qualifications:Four years experience in Telecommunications. OSU Leadership Development (LDP) TrainingIntermediate Microsoft Office courses Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so. Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.

  Position Details Req ID: req17603 Position Title: Patient Account Representative Position Type: Staff Full-Time Position Number: 632198 OSU Campus: Tulsa - Center for Health Sciences/OSU Medicine Department: CLINICAL FINANCIAL SERVICES Location Address: Tulsa, OklahomaUnited States Hiring Supervisor:   Hiring Range: (Contingent upon available funding): 16.50 - 18.60, Hourly Work Schedule: Typically 8 hrs/day, 5 days/week Faculty Appt Period: Job Summary:Job Summary: Pursues collection of accounts with insurance companies and patients, patientand insurance phone call duties daily, answers patient account questions,medical billing, takes payment by phone, front desk duties for the department,helps to coordinate credentialing functions. assists Director of ClinicFinancial Services and Financial Reporting Manager with basic accountingduties.   Environmental Hazards: Typically office environmentPhysical Requirements: Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger,grasp, feel, talk, hear, see, and perform repetitive motions with orwithout reasonable accommodations.    Special Instructions to ApplicantsIMPORTANT!  APPLICANTS PLEASE READ!  For full consideration, please ensure all employment history is correct and complete.  An Edit button (on the right) is available which allows you to add information.  In addition, OSU Medicine's Customer Service Philosophy is: "We enrich lives by providing compassionate care and amazing service to every life we touch." We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency. Safety is: -Be aware of environment -Be intentional in your actions -Ensure accuracy -Mitigate potential hazards  Courtesy is: -Welcome and actively engage in a friendly and respectful manner -Be responsive, polite, and helpful -Smile -Demonstrate care and concern -Show appreciation and say "Thank You" Presentation is: -Be professional -Have a clean and neat appearance -Maintain a clean and organized work area -Remember what you represent at all times  Efficiency is: -Respond to needs in a timely manner -Organize and prioritize your work -Be available and respect others' time -Be innovative   Education & Experience Position Qualifications: Required: -High School Diploma/GED   -Two (2) years of insurance/billing collections experience in a primary carefacility required. -Must have a working knowledge of coding/claim issues, ICD-9 and CPT coding inan ambulatory care clinic. -If applying with college or technical training in the medicalbilling/collections field, will accept 1 year experience as above.   -Valid Oklahoma Drivers' LicenseSkills, Proficiencies, and Knowledge: -ICD-9, CPT, and HCPCS coding. -Computer knowledge, organization and interpersonal skills. The ability to meetdeadlines and the ability to file. -Knowledge of insurance filing, collection laws, research personal andinsurance overpayments requests and bankruptcy laws. Preferred: -Vocational/Technical education -Certified coder with experience in collections for an ambulatory primary carefacility.  

Position Title: Sales and Service Coordinator Reports To: General Manager, Sales Manager, Operations Manager, or Office Manager Status: Full-time, Regular position Category: sales/ admin/ dispatchLocation Name: Service Experts - GordonsLocation Address: 12354 S Sunnylane Rd, Oklahoma City, OK 73160Pay: $21.15-$26.44 per hour depending on experience Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Position Summary: Responsible for supporting the Sales Team, Service Technicians, Maintenance Technicians, and Installers by maintaining accurate data in the appropriate systems, communicating with the customer regarding scheduled calls and follow-up visits. Works closely and cooperatively with both sales and center staff. Communicates with the customer to ensure the customer is informed of scheduled appointments, to respond to inquiries, and to help to resolve issues and problems. Efficiently plans and routes the most-appropriate technicians and Residential Sales Consultants. Work is performed, under general direction, in accordance with established processes and procedures in a fast-paced, constantly changing environment. What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.Competitive Pay, including incentive opportunities for many positions Paid Time Off and Company Holiday Pay Medical /Dental /Vision Insurance programs 401(k) Retirement Savings Plan with company-matching contributions Life Insurance, for you and options you can elect for your family Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs World Class Training opportunities through our Experts University Career Development opportunities Key Responsibilities:Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner. Identifies potential problems to prevent premature and unexpected breakdowns or callbacks. Effectively and courteously communicates with customer in order to schedule service / maintenance / sales call while gathering information on the customer's current systems and needs as well as ensuring that the decision maker is present at the time of the call Responsible for calling customers to remind them of the upcoming scheduled appointment, to keep the customer informed on any changes in technician/installer arrival time, and to schedule service/maintenance calls Efficiently and effectively plans and routes technicians to service calls based on technician availability and skill sets, customer equipment and needs, geographical location, and latest information in the Capacity Planning System and on the Dispatch Board. When applicable, schedules Residential Sales Consultant to meet with technician at the customer's home whose equipment is older for upgrade opportunity. Ensures the capacity planner is maintained and proactively fills appointment gaps due to customer cancellations/rescheduling in order to maximize capacity planning Ensures Sales Dispatch Board and other related modules in STARS are updated as required Promptly responds to service technicians' requests, both by radio and telephone Represents the company professionally, honestly, and ethically in all business matters and concerns Contacts next customers to confirm appointments and page calls to the assigned technicians Identifies issues/problems/concerns regarding technician and support center productivity based on continual communication and working with technicians and the Support Center. Informs General Manager and/or operations/office manager of issues/problems/concerns requiring their attention and action. Receives customer lead information from the technicians, the Support Center, marketing efforts, and directly from the customer. Enters sales appointment details into appropriate system(s) to document lead. Updates sale appointment details in system(s) as necessary due to appointment cancellations/rescheduling. Prior to or after the sales call, may explain financing options and gather customer information to complete financing forms or assist customer in completing financing forms. Ensure completed financing forms are sent to the financing vendor. Calls the customer to confirm to customer the arrival time of the Residential Sales Consultant. Enters appropriate scheduling information on the Sales Dispatch Board. As needed, performs outbound calls to customers who were identified as a lead but who did not schedule a sales call-in order to attempt to schedule the sales call. Assigns sales leads to Residential Sales Consultants in accordance with the company Lead Distribution Policy. Utilizes the computer-aided dispatch system to dispatch Residential Sales Consultants to sales calls. Updates the Residential Sales Consultant capacity in the Support Center portal to ensure up-to-date information on sales staff availability. Creates the quote ticket (Q-Ticket) in STARS to document customer information for the Residential Sales Consultant prior to the sales call and to create the placeholder on the Sales Dispatch Board Gathers information from the Residential Sales Consultant after the sales call presentation to document the sale details (or what was quoted if no sale) and enters pertinent details into the sales tracking system. Based on the scheduled installation time, schedules follow-up referral call. After installation, calls customer to schedule/confirm the Residential Sales Consultant follow-up referral visit. After the follow-up visit by the Residential Sales Consultant, call customer to obtain feedback on the follow-up call and to ensure any customer requests are handled appropriately and in a timely manner. Assigns and coordinates technicians and Residential Sales Consultants to support activity model Debriefs all Residential Sales Consultants and updates lead information When notified by the Support Center or the customer of a scheduling issue, missed appointment, or customer complaint on the sales appointment, documents the issues and communicates with appropriate co-workers or management to resolve the problem or issue. Maintains communication with the customer to ensure that the problem/issue is resolved to the customer's satisfaction. Keeps the General Manager or Sales Manager abreast of issues, problems, and other pertinent information Completes and distributes the Daily Sales report; reviews sales reports for errors/omissions and enters corrections in system(s); updates any lead errors; and checks Web Portal for messages As requested/required, generates reports from systems. As needed/required, tracks activities for center or region-specific contests/events and to distribute relevant information to Residential Sales Consultants, Sales Managers, and others. Performs similar/other duties as needed or assigned Qualifications:High school diploma or equivalent with 2 years' experience working in customer service or another customer-facing environment. Prior experience dispatching is desirable. Experience or training in the use of computers and related systems in an administrative office environment. Prior experience with an AS400 system desirable. Must be able to multi-task and work effectively in a fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer service, communication, and interpersonal skills Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment Ability to learn and to practice proper radio-communication techniques and to utilize pager systems Knowledge of, or ability to learn, local geographical areas (streets, highways, cities, and towns) Ability to make decisions based on established guidelines and procedures Effective organizational and time-management skills. Must be able to prioritize work based on service demands An understanding and knowledge of the HVAC/Refrigeration Industry is an asset

Oklahoma City, OK, USAFull time2024-04-22R24_0000010932The Role:Are you passionate about finding and winning new customers Do you thrive off of ""the hunt"" for finding new business, closing deals and sustaining these relationships even after the sale If this sounds like a perfect fit for you, our NAPA sales team would love to hear from you! Specifically, we are seeking self-motivated Customer Sales Representative to achieve success in a pay for performance (we offer a base pay plus commission), business to business, outside sales role through growing our current customers and creating new customers by promoting our entire line of products and services.This is the right opportunity for you if you:Have a passion for 'the hunt' and winning customersEnjoy building and sustaining customer relationshipsEnjoy promoting an entire line of products because you truly believe in the productsTruly love and understand basic selling conceptsA Day in the life:Drive growth of company-owned NAPA Auto Parts stores, customer base, sales and profitsPromote the entire line of NAPA products and programs to Wholesale CustomersWork with local Store Manager to develop plans to increase sales and proactively initiate, contact, manage and develop leads on a local basisIdentify specific needs of customers and align solutions with NAPA's offeringsWork with manufacturer's representatives to improve program offerings and grow customer knowledge of linesEngage customers and keep them connected through all of NAPA's eSales programsPerform educational seminars, clinics and presentations on NAPA product lines and servicesMaintain customer satisfaction and provide strong customer service including solving customer problems, complaints and questions in person or by telephoneWhat youll need:Prior experience in a Retail store or outside sales2+ years of experience in a customer focused role and the ability to perform in a quota-driven environmentUnderstand and demonstrate basic selling skills such as preparing for the sales call, managing the customer meeting, handling customer resistance, closing the sale and account maintenanceCapability to present information in group meetingsValid driver license with no more than 2 moving violations in the last 4 years requiredAnd if you have this, even better:Bachelor's DegreeBackground in the Automotive IndustryWhy NAPA may just be the right place for you:Base Salary plus commissionVehicle & Cell phone allowanceOutstanding health benefits and 401KStable company. Fortune 200 with a family feelCompany Culture that works hard, yet takes care of employeesOpportunity for accessing multiple career paths, ongoing development, with support from leaders and your teamIf this role sounds like a fit, please take the time to complete our super quick and easy application. We are excited and humbled that you are considering NAPA as hopefully your future employer. Next Steps:Please apply if you think this is a great fit for you and we will be in touch! If you decide that this role is not for you, please check out some of our other great careers by visiting jobs.genpt.com Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.Where permitted by applicable law, successful applicants must be fully vaccinated against COVID-19 prior to start date. COVID-19 vaccination is a condition of employment, subject to an approved accommodation, and proof of vaccination will be required on or prior to start date.GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.See DescriptionPI239933201