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Customer Service Coordinator Salary in Oklahoma City, OK

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Career Services Coordinator - College of Arts & Sciences
Oklahoma State University-Oklahoma City, Oklahoma City
Position Details Req ID: req17021 Position Title: Career Services Coordinator - College of Arts & Sciences Position Type: Staff Full-Time Position Number: AS7735 OSU Campus: Stillwater Department: A&S Student Personnel Location Address: Stillwater, OK, 74078 Hiring Supervisor: Shawn Rose Hiring Range: (Contingent upon available funding): 38,040.00 - 45,600.00, Salary Work Schedule: Mon-Fri 8:00am-5:00pm Faculty Appt Period: Job Summary: Develop and implement College of Arts & Sciences Alumni Mentor Program for CAS students. Engage in activities to promote career development and job search skills of Arts & Sciences students. Cultivate and maintain relationships with Departments and Faculty in the college. Serve as staff member in Arts & Sciences Student Academic Services and OSU Career Services to promote and support College of Arts and Sciences students. Special Instructions to Applicants *INTERNAL APPLICANTS ONLY - Must be employed as a College of Arts & Sciences Advisor only. *Please attach resume, cover letter and list of references. Education & Experience Position Qualifications: Required Qualifications:Bachelor's degree and one year of related experience required.  Excellent written and oral communication, organizational and public relationship skills. Ability to make sensitive decisions and deal with issues of confidentiality. Ability to manage several projects with multiple deadlines simultaneously. Demonstrated experience with PC applications. High energy, self starter who can work with minimal supervision. Work experience in higher education or business setting involving significant interaction with students or the public. Experience in teaching or making presentations to groups in a business setting.Significant interaction with students, faculty, employers, and alumni to provide services and coordinate events. Weekly interaction with staff of OSU Career Services and A&S Student Academic Services. Extensive collaboration with OSU Foundation and Alumni Association.  Additional contact with A&S Departments and Faculty, A&S Business office, and service providers across campus as needed.Preferred Qualifications:Master's degree in Arts & Sciences and three years related experience with at least two years serving as a career coordinator. Career Services certification. Experience in public relations, marketing, and project management a plus. Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations,OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check.The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.
Coordinator Outreach TTAP
Oklahoma State University-Oklahoma City, Oklahoma City
Position Details Req ID: req17235 Position Title: Coordinator Outreach TTAP Position Type: Staff Full-Time Position Number: AS7673 OSU Campus: Stillwater Department: Center For Local Govt Technology Location Address: 1201 S Innovation WayStillwater, Oklahoma, 74078United States Hiring Supervisor: Kim Johnson Hiring Range (Contingent upon available funding): 39,360.00 - 53,220.00, Salary Work Schedule: Mon-Fri 8-5 Faculty Appt Period: Job Summary: The Tribal Technical Assistance Program (TTAP) at the OSU Southern TTAP Center, a unit within the Center for Local Government Technology, provides education, training, research, and technical assistance to tribal units of Government in Oklahoma, Kansas, and Texas. The candidate must have excellent creative, verbal, and written skills to effectively communicate to a variety of audiences with different educational levels and work-related experiences. The candidate will assist with stakeholder communication, project administration/clerical activities, data collection, marketing, and website updates. The coordinator is also expected to help lead TTAP Center efforts to develop, organize and coordinate TTAP National Conferences.The candidate will provide technical oversight during the preparation of reports, statistics, cost estimates, and budgets. The candidate participates in training opportunities by attending relevant meetings of professional associations. The candidate represents the program and the University in local, state, and national forums, as required. The candidate must be able to work in an interdisciplinary changing team environment, collaborate with internal and external clients, and complete broad work assignments in an accurate, timely, and cost-effective manner. The candidate will develop an annual work plan that supports his or her team's plan that contributes to the programs strategic plan. The candidate will be expected to perform other duties as assigned when necessary.Candidate is expected to be available for extensive in-state travel and out-of-state travel as deemed necessary. Employment for all employees is contingent upon continuous funding and revenue.The candidate must represent CLGT/LTAP/TTAP and the University at all times as a team member and as an individual with professional demeanor and actions. Special Instructions to Applicants A cover letter, 3 references and resume required for consideration Education & Experience Position Qualifications: Required Qualifications:Bachelor's degreeTwo years of relevant and demonstrated excellent customer service, instructional and planning skills. Post-secondary education may be substituted for experience.The candidate must be able to obtain an Instructor's Certification within 6 months.Have before hire and maintain after hire a valid driver's license. A valid driver's license must be maintained for the operation of an OSU vehicle, which is required in the performance of job duties as assigned.Possess basic skills in the use of Microsoft Windows, Word, PowerPoint, Outlook, and Adobe Acrobat. The candidate must be able to research laws and regulations, provide technical and professional assistance, and/or create multimedia presentations. The candidate must be able to communicate information, present seminars, workshops, and classes to adult learners with different educational backgrounds. The candidate must be able to travel with overnight stays ranging from one to five nights per week. The incumbent must be able to operate computers, projectors, and other office equipment. It will be necessary for the incumbent to have a valid driver's license and be able to legally drive passenger cars, light trucks, and vans.The incumbent must be able to lift student manuals and presentation equipment weighing up to fifty (50) pounds.Preferred Qualifications:Master's degree in Professional EngineerInstructor Certification Recognized Professional Certification/Designation or License Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so. Oklahoma State University, as an equal opportunity employer, complies with all applicable federal and state laws regarding non-discrimination and affirmative action. Oklahoma State University is committed to a policy of equal opportunity for all individuals and does not discriminate based on race, religion, age, sex, color, national origin, marital status, sexual orientation, gender identity/expression, disability, or veteran status with regard to employment, educational programs and activities, and/or admissions. For more information, visit eeo.okstate.edu.
Customer Service Representative
GFL Industries, Oklahoma City
The Customer Service Representative will assist in selling and promoting GFL's solid waste services to businesses and industrial establishments by placing outgoing calls and handling incoming customer calls and questions in a professional, courteous manner. Assist outside sales representative with appointment setting, customer tracking and quotations.At GFL our goal is to invest in our people and provide opportunities to grow for life!Our employees are affectionately known as team green, a name that unites us all under our shared purpose of providing sustainable solutions to enable our customers and communities to be GREEN FOR LIFE!15 days of paid time off upon hire 4 medical plan options including an HSA with employer contribution & match program, dental, and vision coverage.401(k) with an employer matchPaid holidaysEmployee Assistance Program with free counseling services.Overview:GFL Environmental is one of North America's leading waste management companies, proudly making communities cleaner, safer, and happier through first-class service. Working for GFL is more than a job - it's an opportunity to grow in your career, make new friends, and make a difference each day.Key Responsibilities:• Provide excellent customer service and professionalism to all customers via in person, telephone, email, or via the web.• Communicate clearly and concisely with on-the-road employees to give instructions and assistance.• Answer incoming and make outgoing customer telephone calls.• Receive and resolve, within established guidelines, customer questions and concerns.• Monitor, resolve, document, and report all customer complaints, driver route sheets and call-in sheet and all customer problems relating to operations and coordinate with sales.• Track customer information and concerns and enter data into database.• Research and complete customer refunds and submit for approval before being submitted to Accounts Receivable for payment.• Maintain new account files.• Work with supervisors to ensure that all missed stops and special pick ups are completed daily.• Provide timely and accurate information regarding missed stops or other customer concerns.• Generate call-in work orders for drivers• Download, distribute and answer all customer inquiries received via email.• Take web request and process payments by phone.• Process customer payments via internet and take cash payment's as needed.• Enter new subscription residential accounts into system.• Run credit checks on new customers.• Complete verification form, service agreement and pricing matrix on all commercial accounts for changes, new and cancelled.• Key all new/cancelled accounts into Tower system and verify in system.• Scan all contracts into system and maintain records of them.• Assist in completing the Affirmative Action log for all applicants.• Maintain a positive attitude, and promote the GFL Environmental image by focusing on cooperation, employee partnership and positive telephone and email manners.• Ensure the customer service area is neat and orderly and ensure proper greeting of all visitors.• Conform in all respects with applicable federal, state/provincial and local laws, regulations, ordinances and other orders and to all company policies, procedures and directives from supervisors.• May provide back up assistance for Office Coordinator.• Perform other duties and responsibilities as required or requested by management.Requirements:• High School Diploma or GED.• One (1) to Two (2) years customer service call center experience.Knowledge, Skills and Abilities:• Ability to implement solutions to general and specific customer concerns.• Ability to work in fast-paced environment, meet time deadlines and perform under pressure.• Possess good organizational skills and record keeping skills.• Possess ability to speak and communicate effectively with customers and employees both verbally and in writing.• Proficient in Microsoft Outlook, Microsoft Word and Excel.• Good problem solving ability.• Excellent data entry skills.Physical/Mental Demands:• Ability to stand, sit, walk, use hands and fingers, talk and hear.• Visual Requirements: include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.Working Conditions:• Work in indoor office environment 95% of the time.• Noise level is usually moderate.We thank you for your interest. Only those selected for an interview will be contacted. GFL Environmental is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply. We seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. GFL will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.
Coordinator of Campus Recreation
Oklahoma State University-Oklahoma City, Oklahoma City
Position Details Req ID: req17150 Position Title: Coordinator of Campus Recreation Position Type: Staff Full-Time Position Number: GS9629 OSU Campus: Tulsa - Center for Health Sciences/OSU Medicine Department: Provost Location Address: 1111 W 17th StTulsa, Oklahoma, 74107United States Hiring Supervisor:   Hiring Range: (Contingent upon available funding): 17.04 - 19.17, Hourly Work Schedule: Typically 5 days/week, 8 hours/day Faculty Appt Period: Job Summary: The Coordinator ofCampus Recreation at Oklahoma State University Center for Health Sciences (OSUCHS) is responsible for creating, implementing, and evaluating campusrecreation programs for the OSU CHS community, including faculty, staff, andstudents (Tulsa and Tahlequah).  Thisposition also oversees the direct operations of the campus fitness center.Primary Duties and Responsibilities:* Develop, implement, and evaluate campus recreation programs for the OSU-CHS community * Manage the day-to-day operations of the campus fitness center* Establish opportunities to coordinate with the Wellness Coordinator on the OSU Tulsa campus to deliver fitness programs and intramural sports opportunities* Coordinate and supervise instructors for specialty fitness programs/classes* Create personal training programs for individuals and small groups* Oversee the campus intramural sports and outdoor adventure programs* Present on topics such as physical activity, goal setting, or related topics* Provide statistical reports to the Health & Wellness Manager regarding program utilization* Interface with the CHS Wellness Council to develop campus-wide initiatives toward increasing physical activity* Perform other duties as assignedEnvironmental Hazards:Position will be located in and/or around gym facility and gym equipment.  Will also be outdoors often with various activities.Physical Requirements: Ability to lift and carry 20 pounds, stoop, reach, stand, walk, finger,grasp, feel, talk, hear, see, and perform repetitive motions with or withoutreasonable accommodations.(If you are viewing this job posting outside of the actual OSU job application website, please go to jobs.okstate.edu to apply and submit a resume.) Special Instructions to ApplicantsIMPORTANT!  APPLICANTS PLEASE READ!  For full consideration, please ensure all employment history is correct and complete.  An Edit button (on the right) is available which allows you to add information.  In addition, OSU Medicine's Customer Service Philosophy is: "We enrich lives by providing compassionate care and amazing service to every life we touch." We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency. Safety is: -Be aware of environment -Be intentional in your actions -Ensure accuracy -Mitigate potential hazards  Courtesy is: -Welcome and actively engage in a friendly and respectful manner -Be responsive, polite, and helpful -Smile -Demonstrate care and concern -Show appreciation and say "Thank You" Presentation is: -Be professional -Have a clean and neat appearance -Maintain a clean and organized work area -Remember what you represent at all times  Efficiency is: -Respond to needs in a timely manner -Organize and prioritize your work -Be available and respect others' time -Be innovative Education & Experience Position Qualifications: Required:* A Bachelor's Degree in wellness, exercise science, kinesiology (sports medicine), nutrition, other health related field required, or equivalent work experience in the field* Must be certified by nationally recognized agency in personal training and/or strength and conditioning such as NSCA, ACSM, ACE, etc.* Certified in Adult/Child CPR/AED* 2+ years of experience working in higher education, community, or fitness industrySkills, Proficiencies and Knowledge:* Ability to set priorities, develop and manage programs directed at a diverse audience* Ability to inspire and motivate individuals to healthier living choices* Computer and fiscal management skills required* Ability to work independently and supervise a team of employeesPreferred:* Master's Degree and/or additional related certification  
Customer Service Specialist
Service Experts, Oklahoma City
Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOU Generous PTO provided:20 paid days off within your first year of employment (vacation & national holidays)25 paid days off after your 2nd year of employment No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-roundReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsWe provided wellness program options for free employee medicalCompany-provided smart phone, tablet, uniform plan, and tool replacement programWe'll make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programsCome join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!Position Summary: The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center. Key Responsibilities:Answers incoming phone calls from customers and assists call or routes call to appropriate person Maintains good customer relations and ensures that all calls meet Service Experts' standards Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues Maintains customer records by updating account information Accurately dispositions calls in call monitoring software Adheres to CPI compliance regulations when taking payments over the phone Updates capacity planner whenever calls or booked, rescheduled or cancelled Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response Communicates with customers on the status of service calls Assists with dispatching as needed Continually maintains working knowledge of all company products, services, and promotions Working with dispatch to improve accuracy in scheduling and speed of response Reliable attendance and on-time job performance Performs similar/other duties as needed or assigned Qualifications:High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment Experience or training the use of computers and related systems in an administrative office environment Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer-service, communication, and interpersonal skills Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment Ability to make decisions based on established guidelines and procedures Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence Effective organizational and time-management skills. Must be able to prioritize work based on service demands An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
Admissions Recruitment Coordinator
University of Oklahoma, Oklahoma City
Admissions and recruitment coordinator for the Office of Access and Community Engagement  supporting first-generation students, students from low-income families, students with unique abilities, and underserved student populations. Designs and produces recruitment materials, attends recruitment fairs and presents guest lectures to students. Serves as a liaison between other colleges, admissions and records, information technology and other relevant local, regional, and national associations. Serves as a resource to guide prospective students about the admissions process and will facilitate and coordinate related application processes of the college. Duties: Serves as a student recruiter for college programs; designs, produces and maintains recruitment literature; prepares and maintains college bulletins; responds to prospective student and applicant inquiries; represents the college at career fairs and guest lectures held at other universities; works with department chairs and faculty to coordinate recruitment fairs and academic advising sessions. Serves as a resource to guide prospective students about the admissions process and will facilitate and coordinate related application processes of the college; schedules admissions committee meetings and prepares related documentation. Establish and maintain liaison with health career counselors at other universities as well as within our university; maintain and distribute information to students regarding scholarship and career opportunities; serve as the liaison and coordinator between on-campus and external entities; Coordinates and carries out projects or assignments pertaining to the recruitment, or activities of the college. May include counseling students, event planning, producing in-house publications, performing public relations functions, etc.; serves as a member of various project teams and may lead projects Performs various duties as needed to successfully fulfill the function of the position. Required Education: Bachelor's degree AND: 12 months of related experience. Equivalency: Substitution: Will accept 48 months of related experience in lieu of the Bachelor's degree for a total of 60 months of related experience. Skills: Effective verbal and written communication skills Basic math skills Computer skills, including proficiency in navigating and maintaining databases Some travel required for recruiting Detail oriented for accuracy of data and information Highly organized and ability to handle multiple projects and deadlines Ability to communicate well and build rapport with students, faculty and staff Ability to read and interpret policy as well as State and Federal regulations Customer service skills Advertised Physical Requirements: Physical: Ability to bend, lift, stoop and carry.  Ability to engage in repetitive motions. Environmental: Standard office environment. Frequent exposure to pressure caused by deadlines and busy periods. May be required to travel.  Ability to work effectively with a wide range of constituencies.  Requires contact with other departments and university officials. Willingness to work extended and weekend hours during peak periods.  Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere. Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.
Sales and Service Coordinator
Service Experts, Oklahoma City
Position Title: Sales and Service Coordinator Reports To: General Manager, Sales Manager, Operations Manager, or Office Manager Status: Full-time, Regular position Category: sales/ admin/ dispatchLocation Name: Service Experts - GordonsLocation Address: 12354 S Sunnylane Rd, Oklahoma City, OK 73160Pay: $21.15-$26.44 per hour depending on experience Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Position Summary: Responsible for supporting the Sales Team, Service Technicians, Maintenance Technicians, and Installers by maintaining accurate data in the appropriate systems, communicating with the customer regarding scheduled calls and follow-up visits. Works closely and cooperatively with both sales and center staff. Communicates with the customer to ensure the customer is informed of scheduled appointments, to respond to inquiries, and to help to resolve issues and problems. Efficiently plans and routes the most-appropriate technicians and Residential Sales Consultants. Work is performed, under general direction, in accordance with established processes and procedures in a fast-paced, constantly changing environment. What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.Competitive Pay, including incentive opportunities for many positions Paid Time Off and Company Holiday Pay Medical /Dental /Vision Insurance programs 401(k) Retirement Savings Plan with company-matching contributions Life Insurance, for you and options you can elect for your family Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs World Class Training opportunities through our Experts University Career Development opportunities Key Responsibilities:Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner. Identifies potential problems to prevent premature and unexpected breakdowns or callbacks. Effectively and courteously communicates with customer in order to schedule service / maintenance / sales call while gathering information on the customer's current systems and needs as well as ensuring that the decision maker is present at the time of the call Responsible for calling customers to remind them of the upcoming scheduled appointment, to keep the customer informed on any changes in technician/installer arrival time, and to schedule service/maintenance calls Efficiently and effectively plans and routes technicians to service calls based on technician availability and skill sets, customer equipment and needs, geographical location, and latest information in the Capacity Planning System and on the Dispatch Board. When applicable, schedules Residential Sales Consultant to meet with technician at the customer's home whose equipment is older for upgrade opportunity. Ensures the capacity planner is maintained and proactively fills appointment gaps due to customer cancellations/rescheduling in order to maximize capacity planning Ensures Sales Dispatch Board and other related modules in STARS are updated as required Promptly responds to service technicians' requests, both by radio and telephone Represents the company professionally, honestly, and ethically in all business matters and concerns Contacts next customers to confirm appointments and page calls to the assigned technicians Identifies issues/problems/concerns regarding technician and support center productivity based on continual communication and working with technicians and the Support Center. Informs General Manager and/or operations/office manager of issues/problems/concerns requiring their attention and action. Receives customer lead information from the technicians, the Support Center, marketing efforts, and directly from the customer. Enters sales appointment details into appropriate system(s) to document lead. Updates sale appointment details in system(s) as necessary due to appointment cancellations/rescheduling. Prior to or after the sales call, may explain financing options and gather customer information to complete financing forms or assist customer in completing financing forms. Ensure completed financing forms are sent to the financing vendor. Calls the customer to confirm to customer the arrival time of the Residential Sales Consultant. Enters appropriate scheduling information on the Sales Dispatch Board. As needed, performs outbound calls to customers who were identified as a lead but who did not schedule a sales call-in order to attempt to schedule the sales call. Assigns sales leads to Residential Sales Consultants in accordance with the company Lead Distribution Policy. Utilizes the computer-aided dispatch system to dispatch Residential Sales Consultants to sales calls. Updates the Residential Sales Consultant capacity in the Support Center portal to ensure up-to-date information on sales staff availability. Creates the quote ticket (Q-Ticket) in STARS to document customer information for the Residential Sales Consultant prior to the sales call and to create the placeholder on the Sales Dispatch Board Gathers information from the Residential Sales Consultant after the sales call presentation to document the sale details (or what was quoted if no sale) and enters pertinent details into the sales tracking system. Based on the scheduled installation time, schedules follow-up referral call. After installation, calls customer to schedule/confirm the Residential Sales Consultant follow-up referral visit. After the follow-up visit by the Residential Sales Consultant, call customer to obtain feedback on the follow-up call and to ensure any customer requests are handled appropriately and in a timely manner. Assigns and coordinates technicians and Residential Sales Consultants to support activity model Debriefs all Residential Sales Consultants and updates lead information When notified by the Support Center or the customer of a scheduling issue, missed appointment, or customer complaint on the sales appointment, documents the issues and communicates with appropriate co-workers or management to resolve the problem or issue. Maintains communication with the customer to ensure that the problem/issue is resolved to the customer's satisfaction. Keeps the General Manager or Sales Manager abreast of issues, problems, and other pertinent information Completes and distributes the Daily Sales report; reviews sales reports for errors/omissions and enters corrections in system(s); updates any lead errors; and checks Web Portal for messages As requested/required, generates reports from systems. As needed/required, tracks activities for center or region-specific contests/events and to distribute relevant information to Residential Sales Consultants, Sales Managers, and others. Performs similar/other duties as needed or assigned Qualifications:High school diploma or equivalent with 2 years' experience working in customer service or another customer-facing environment. Prior experience dispatching is desirable. Experience or training in the use of computers and related systems in an administrative office environment. Prior experience with an AS400 system desirable. Must be able to multi-task and work effectively in a fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer service, communication, and interpersonal skills Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment Ability to learn and to practice proper radio-communication techniques and to utilize pager systems Knowledge of, or ability to learn, local geographical areas (streets, highways, cities, and towns) Ability to make decisions based on established guidelines and procedures Effective organizational and time-management skills. Must be able to prioritize work based on service demands An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
Industrial Inventory Coordinator
Graystone, Oklahoma City, OK, US
We provide third-party inspection and auditing services to many different industries!, we provide services in all multiple cities and states.Equipment Inspections - Usually in conjunction with a new equipment lease, the Industrial Inventory Coordinator verifies that the equipment being financed by a leasing company is at the end user’s place of business. Verification includes confirming serial numbers, taking photos, and preparing a short report.Site Inspections - Industrial Inventory Coordinator site inspection service provides a physical inspection of your borrower’s place of business. All inspections include a report and photos of the property. Depending on your requirements, the Industrial Inventory Coordinator representative will either take a tour of the inside of the property or perform a no-Industrial Inventory Coordinator contact exterior inspection. The detailed site inspection report provides information on the competition, the current business environment, and many other aspects that lenders need to know. Many of these inspections have a set of special instructions per the need of the client, so someone who has keen attention to detail, and written instructions is imperative.We are seeking part-time representatives to complete field inspections. Inspectors coordinate their own schedules and appointment times if requested. Turnaround times for reports are anywhere from 48 hours to 30 days, depending on the inspection.Essential DutiesRepresent the company and its customers in a professional manner.Travel to various businesses and verify collateral on hand, working off an inventory listTaking digital photos of property and equipmentCompleting reports via the web.Verifying the existence and accuracy of documentsCommunicate with Reginal Manager from the site with inspection results.Basic Skills / RequirementsReliable transportation and willingness to regularly travel within 40 miles of home.Detail oriented is a MUST.Strong communication skills, written and verbal.Highly organizedDependableSchedule flexibility Weekday availability 7am-6pmProficient with mobile technology (tablet, cell phone, etc.)Adhere to strict confidentiality standards.Able to climb short distances (i.e., into a truck cab)Ability to learn quickly and is a self-starter.Ability to follow complex procedures.This is a part-time position; hours will vary based on customer order requests. Experience in the automotive or financial industry preferred. Our field representatives are compensated at competitive rates and are supported by an excellent staff of account specialists.Please submit a resume expressing your interest in this position.The above statements are intended to describe the general nature and level of work being performed by the individuals assigned to this position. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of potential personnel. reserves the right to modify this job description at its discretion to meet and/or exceed the needs of the business.Job Type: Part-time
Creative Services Coordinator
Oklahoma State University-Oklahoma City, Oklahoma City
Position DetailsReq ID:req17636Position Title:Creative Services CoordinatorPosition Type:Staff Full-TimeOSU Campus:Creative ServicesDepartment:Creative ServicesLocation Address:900 N. Portland Ave.Oklahoma City, Oklahoma, 73107United States Hiring Supervisor and Contact Info:Jay TracyHiring Range: (Contingent upon available funding):19.08 - 19.84, Hourly Work Schedule:Monday - FridayJob Summary:Job Summary:Print:Uses computer graphic systemsto produce graphic artwork, designs and copy layouts for printed publicationsand online content and operates a widevariety of digital print and copy equipment. Produces art and visualmaterials for promotions, advertisements, and informative and instructionalmaterial through a variety of media outlets such as printed publications suchas fliers, posters, brochures, direct mail pieces and other marketingcollateral. Produces orders according tocustomer specifications and coordinates orders with customers allowing fortimely scheduled order completion as well as immediate, "while you wait" ordercompletion. Utilizes advanced computer software applications, and performsvarious basic administrative functions.Signage and Specialty Orders:Produces orders forsignage and specialty/ large format printing, including banners, wall andvehicle graphics and t-shirts and posters according to customer specification.Installs small-scale signage and works with Manager to coordinate large-scalesignage installation with outside vendors. Essential Job Functions:Uses computer graphic systems to produce graphic artwork, designs and layouts of promotional materials, including but not limited to: class schedules, catalogs, view book, brochures, advertisements, social media and web graphics, booklets, forms, and process-color publications.Work with department personnel in a team environment to understand the goals of the request and be able to develop a concept and follow through with delivery of a completed project.Performs mechanical, electronic and free-hand art designs.Schedules multiple projects and prioritize deadlines.Performs departmental record keeping operations requiring logging, filing or posting single-entry items, either manually or by computer. Produces single or multi-color documents requiring the merge of covers, text, indices and related items from printed, typewritten, digital or other machine-acceptable original material, using photocopy equipment with reduction, enlargement, collating and binding capabilities. Produces copies, electronic files and CDs as needed to complete projects.Produces signage and other large-format and specialty print items, including but not limited to banners, car and wall graphics, t-shirts and posters with multiple-step production processes such as designing/reformatting artwork for appropriate print procedures, printing, drying, cutting, laminating, stitching and installation using large format printers, contour cutting machinery, manual cutting tools, laminating equipment and heat presses.Operates folder, cutter, paper drill, and other binding/finishing equipment.Maintains security of tests and other sensitive materials. Follows copyright law, confidentiality, and careful handling of original documents.Adheres to safety precautions and guidelines.Completes all mandatory training and participated in a minimum of two professional development each year. Performs other duties as assigned.The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.Special Instructions to ApplicantsResume and Cover Letter required for full considerationEducation & ExperiencePosition Qualifications:Minimum Qualifications:Education:Minimum of an Associate's Degree or equivalent experience. Work Experience:Minimum of two years' experience in the graphic arts or related field. Experience with Adobe CreativeSoftware, including Photoshop, Illustrator, InDesign, and Acrobat. Knowledgeof design techniques, layout, and printing processes.Knowledge, Skills, and Abilities:·         Must be familiar with standard concepts, practices, and procedures within the graphic arts field.·         Must possess knowledge of current graphic design software printing processes and equipment.·         Demonstrated skill in graphic design.·         Must be proficient in the use of computer software and hardware, including knowledge of specific software related to graphic design and publishing industry, including image creation, manipulation and page layout. Experience with Adobe Creative Suite products is desirable.·         Must be able to communicate visual design concepts and ideas to others. Creativity and initiative are crucial to the success of the position, including the ability to work with direct supervision.·         Knowledge of design, grammatical structure and vocabulary to prepare materials from concept to final production of published materials.·         Ability to identify grammatical and spelling skills in order to proofread own work, work of others and interpret standards concerning structure and quality of published material.·         Ability to communicate diplomatically, clearly and effectively, both verbally and in writing to exchange information, give/receive instructions and respond to inquiries appropriately.·         Strong interpersonal skills and sensitivity to a multicultural environment in an effort to work and communicate effectively with all students, faculty, staff and community partners.·         Positive interaction and communication is required, and ability to work as part of a team.·         Prepares materials from concept to final production in collaboration with Communications Department team members.·         Works with printing & copying center personnel to facilitate the production of various materials.·         Participate in departmental documentation and process improvement efforts; exhibit an understanding to this positions role in the campus semester plans, standard operating procedures, key performance indicators, etc.·         Ability to work in a remote environment based on campus and departmental needs.·         Passion for assisting customers and representing the OSU-OKC and OSU brand with positivity and professionalism.·         Demonstrated history of ethical and professional behavior. Preferred Qualifications:Bachelor's Degree or equivalent.Ability to produce projects through means of printed, typewritten, digital or other machine-acceptable original material. Working Conditions:May be exposed to chemicals used in the printing and graphic arts industry.Must be able to work flexible hours to include some nights and weekends.Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.Physical Requirements:Duties require extended periods of sitting, standing, talking, listening and computer usage.Position will require standing and walking for the majority of the day.Must possess manual dexterity, visual ability and physical stamina to move and lift boxes and objects weighing 45 lbs. (If an object weighs more than 45 pounds, OSU-Oklahoma City requires this to be a two person lift.).May be necessary to climb a ladder for installation of wall graphics/signage.The work environment andphysical demands described here are representative of those required by anemployee to perform the essential functions of this job with or withoutreasonable accommodations. #ZR Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates.  Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.
Office and Project Coordinator
Thentia, Oklahoma City
Title: Office and Project CoordinatorLocation: Oklahoma City, OK, at Leadership SquareIn Office: This is an onsite role that we expect to be in office 5 days per weekAbout Thentia Thentia is a fast-growing, venture capital-backed software as a service (SaaS) company that is emerging as a world leader in government technology with a platform that is transforming and modernizing how regulatory organizations are conducting business. As a company of builders, thinkers, and owners, Thentia gives employees the opportunity to create amazing solutions, showcase their talents, and benefit from our shared success as we scale up in the U.S., Canadian, and global markets. Our solutions directly impact public trust and regulatory integrity, helping regulators and agencies meet 21st century standards by leveraging predictive analytics, Big Data, AI, and other innovative capabilities.About the Role In this hybrid role as an Office and Project Coordinator, you will own a variety of office/facilities and project coordination to help support our customer delivery team. In this role you will help create a professional and vibrant office environment, while acting as a key enabler to our Project delivery team by coordinating projects to ensure timely completion and budgetary parameters. To be successful in this role, it will require that you be highly communicative, exceptionally well-organized, proactive and solutions oriented, while simultaneously being able to adapt to quickly changing priorities.As Office Coordinator: Maintain an organized, clean, and healthy office environment, ensure office supplies are on hand, assets are tracked and allocated, and the facility is secure.Manage office seating plan arrangements to optimize use of space. Liaise with building management and operations for any relevant matters.Collaborate with internal departments to ensure a vibrant work environment and culture, including organizing events such as social gatherings, or town halls, or other events.Coordinate, distribute or arrange for mailing, couriers, deliveries, or food orders.Participate in the Health and Safety Committee, and Emergency Response Team to ensure we remain compliant and for the safety and wellbeing of our people. As Project Coordinator: Coordinate project team for adherence to provided timelines and deliverables.Ensure documentation is maintained within the Enterprise Project Management tool throughout the length of the project.Assist Project Managers, Program Managers and Head of PMO with operational functions and processes, and regularly follow up to ensure ongoing maintenance and reporting of projects.Analyze project data and produce progress reports.Prepare communications around plans, actions, risks, and issues with key stakeholders.Document lessons learned and best practices for future reference and continuous improvement.Support the PMO with resource planning and forecasting.Maintain the project and PMO financial reports.Establish and grow relationships with multiple teams across the Thentia organizationQualifications Must have prior work experience as an Office Coordinator, Admin, or Project Coordinator.Working knowledge of project management methodologies, tools, and techniques.Superior organizational skills and attention to detail, with the ability to prioritize tasks and manage multiple projects simultaneously.Highly service-oriented, well-organized, self-motivated, and solution-oriented mode of operating.You are proactive and can prioritize across multiple competing priorities to meet deadlines.Excellent verbal and written communications skills.Post-secondary education preferred.Experience with project management software, and general office tools and equipment.We're proud to be 'Great Place to Work' certified in the U.S. and Canada. Nearly 90% of our employees have participated and nearly 9 out of 10 employees overall agreed that Thentia is a 'great place to work'.What we offer - Thentia provides employees with: A competitive base salaryFully paid for health and wellbeing benefits (subject to country differences)Paid vacation, holidays, wellbeing days, and volunteer days (subject to country differences)Opportunities for personal and professional growth, promotion, and advancementA learning environment to challenge yourself and others to do their best workAn ability to make an impact in an evolving industry that impacts public trust and safetyWhat we look for:We know that Thentia's culture isn't going to be for everyone. We work hard, smart, diligently, and are looking for people who are motivated to be part of building something great and who want to make an impact in a unique industry. We lead by our Thentia 8 Principles of customer focus, integrity, accountability, adaptability, achievement, purpose, teamwork, and being authoritative. Check out our company website (https://thentia.com/thentia-careers/#culture).Our Commitment Thentia is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We are building products for a diverse world and are committed to building and fostering an environment where our employees feel included, valued, and heard, which enables us to make commerce better for everyone. We strongly encourage applications from racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, provincial, or local laws in the regions we operate. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, or internships.Only individuals selected for interviews will be contacted.Staffing Firms: Thentia does not accept unsolicited submissions. All firms must have valid agreements in place