Bilingual Customer Service Representative Salary in Oklahoma City, OK

Position DetailsReq ID:req17431Position Title:Advisor-Coordinator Talent SearchPosition Type:Staff Full-TimeOSU Campus:Talent SearchDepartment:Talent SearchLocation Address:900 N. Portland AveOklahoma City, Oklahoma, 73107United States Hiring Supervisor and Contact Info:Carmela MendozaHiring Range: (Contingent upon available funding):16.70 - 17.37, Hourly Work Schedule:Varies, Including evening, weekends and traveling in & out-of-stateJob Summary:Job Summary:Encourages participants to continue in and graduate fromsecondary school, enroll in post-secondary education or reentry programs ineducation. The Advisor/Coordinator will provide program services specific tothe needs of our adult and veteran program participants and to our high schooland middle school participants as well. Essential Job Functions:  1. Execute the goals and objectives of the Educational Talent Search program.2. Initiate and maintain contact with target schools, helping agencies and community organizations.3. Act as a liaison between the target schools and post-secondary institutions.4. Recruit eligible participants.5. Provide individual academic guidance and counseling designed to encourage and assist participants in  completing a rigorous secondary school program of study.6. Coordinate all program activities in assigned target schools.7. Maintain and manage student records and documentation of participants' program eligibility, need  for services, services provided, and progress.8. Plan and conduct workshops (either in-person or virtual) related to career exploration, college orientation, and financial aid awareness.9. Develop Individual Career and Academic Plans (ICAP) for participants and provide academic planning guidance.10.  Assist participants with admissions and financial aid for college.11.  Assist the Project Director in preparing and gathering data for the Annual Performance Report/Review (APR) required by the Department of Education.12.  Provide early retention intervention activities focusing on 6th-12th grade participants to assist with secondary school completion and postsecondary enrollment.13.  Performs on-going evaluation of the effectiveness of the programs services and monitoring of all program objectives, participant retention and activities.14.  Help supervise and transport participants on visits to post-secondary institutions, businesses and cultural events.15.  Provide parental involvement workshops on the availability of financial aid, FAFSA submission, the importance of post-secondary education and other educational topics.16.  Provide academic services designed to encourage reentry of eligible populations into secondary or postsecondary education-including dropouts and veterans.17.  Completes all mandatory training and participated in a minimum of two professional development each year. Performs other duties as assigned.    The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.  Special Instructions to ApplicantsResume and Cover Letter required for full consideration. Official transcripts, if required Education & ExperiencePosition Qualifications:Minimum Qualifications:Education: Bachelor's degree in education, counseling, psychology,social work, human relations or related field of study.Work Experience: Two years ofexperience in student personnel services (i.e., in an academic, personal and/orcareer counseling setting).Two years of relatedexperience with disadvantaged youth.Certifications/Licenses:Valid Oklahoma driver's license.Must take Driving Training Certification within 3 months of employment in order to drive company vehicles (provided by OSU-Oklahoma City).Knowledge,Skills, and Abilities:Active listeningskills, essential in the counseling role.Familiarity withmultiple career assessment instruments, understanding and interpretation oftest scores.Accuracy in collectingdocumentation of data required for annual performance reports.Excellentorganizational, time management, and human relations skills.Ability to handle multiple tasks and prioritize effectivelywith high degree of accuracy and attention to detail.Ability to communicate diplomatically, clearly andeffectively, both verbally and in writing to exchange information, give/receiveinstructions and respond to inquiries appropriately.Strong interpersonal skills and sensitivity to amulticultural environment in an effort to work and communicate effectively withall students, faculty, staff and community partners.High degree of initiative to work independently and alsocollaborate in a team environment.Demonstrated knowledge of office technologies including butnot limited to: office computers, fax machines, scanners, internet, MicrosoftOffice (Word, Excel, Access, PowerPoint, Outlook).Highdegree of integrity; ability to work in a sensitive, highly confidential andprofessional environment.Ability to workeffectively with participants of various ages, races, backgrounds andethnicities.Ability tofacilitate student workshops in person or through virtual platform.Passion forassisting customers and representing the OSU-OKC and OSU brand with positivityand professionalism.Demonstrated history ofethical and professional behavior.Preferred Qualifications: Master's degree in education, counseling or related field.Experience working in a federal TRIO program.Understanding of veterans' issues and educational benefits.Experience in the administration, scoring, and interpretation of career assessments.Understanding of students who may be 1st generation, low-income and/or disabled.Skill in curriculum development and instructional planning that can be used to coordinate and facilitate various workshops.Knowledge in using digital platforms to perform job functions.Experience as a bilingual English/Spanish speaker.Working Conditions: Must be able to work flexible hours to include some nights and weekends.Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.May be occasional changes in work schedule due to participation in public relations, outreach, student advisement, and other campus activities.In-state travel to include exposure to outside conditions as relates to program cultural events and activities. Occasional overnight stay may be required.Occasional out-of-state travel for trainings.Physical Requirements: Duties require extended periods of sitting, talking and listening.Duties require extensive use of computers, telephone and other office equipment.Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).Drive participants on visits to post-secondary institutions, career site visits and cultural events, when needed. The work environment and physical demandsdescribed here are representative of those required by an employee to performthe essential functions of this job with or without#ZR Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates.  Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Come join the staff at OU HSC and become a part of Oklahoma's premier research university which leads the state in education and career opportunities. OU HSC is one of only four comprehensive academic health centers in the nation with seven professional colleges. We are currently building world-class institutes for the treatment of diabetes and cancer. We are looking for a Sr. Patient Services Rep to join the team. Duties: Coordinates schedules of patients in an outpatient clinic and provides clerical assistance toward the smooth operation of the facility. Schedules patient appointments, either by telephone or in person. Obtains patient demographics on new patients and updates demographics on established patients. Answers telephone calls and distributes to the appropriate personnel. Prepares and enters healthcare providers schedules into the computer. Coordinates schedules as directed to patient requiring multiple services. Greets patients as they come into the clinic for scheduled appointments. Accepts payments and writes receipts. Inspects the encounter form for completeness and accuracy. Copies insurance cards and distributes to the appropriate employee. Prepares encounter forms and billing packets for patients to be seen. May prepare and type daily deposits. Balances and closes cash box daily. Prepares ancillary forms for other services, to include but not limited to x-rays, vascular studies, etc. Prints and faxes physician schedules to offices. Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart. Copies medical records for patients and other providers of facilities. Files patient charts. Request inactive patient charts for storage.  Maintains log of charts in storage. Makes up new patient charts and or packets of information.  Request medical records from other facilities. Discusses financial accounts with patients. Verifies insurance eligibility and primary care physicians for patients. Secures referrals to other providers for HMO patients. Secures referrals from PCPs for HMO patients to be seen in the clinic. Collects and verifies proof of income in order to determine what sliding scale discount is appropriate. Dispenses supplies as needed. Notifies appropriate person when supplies are low and need to be reordered. Types notes and letters for physicians. Makes immunization cards. Logs mail receipts according to University policy. Sorts and distributes mail. Performs various duties as needed in order to successfully fulfill the function of the position. Education: High School Diploma or GED AND: 18 months experience with a minimum of 6 months experience in a clinical environment and 12 months experience in a customer service role. Skills: Customer service. Ability to communicate verbally and in writing. Ability to resolve problems in a timely manner. Proficient with Microsoft Office Suite (Word, Excel, and Outlook) Ability to multitask and meet deadlines. Ability to maintain patient confidentiality. Ability to enhance professional growth and development through in-service meetings and education programs. Working Conditions: Physical: Sitting for prolonged periods. Communicate effectively and listen. Use of computer and telephone. Manual dexterity and engage in repetitive motion.  Environmental: Standard Office Environment Departmental Preferences: Bilingual - English/Spanish Medical terminology knowledge desired and experience in a healthcare or clinical setting. Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere. Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

  Position Details Req ID: req17663 Position Title: Patient Service Representative Position Type: Staff Full-Time Position Number: 630452 OSU Campus: Tulsa - Center for Health Sciences/OSU Medicine Department: Ob/Gyn Location Address: 717 S Houston Ave, #200Tulsa, Oklahoma, 74127United States Hiring Supervisor:   Hiring Range: (Contingent upon available funding): 15.00 - 16.88, Hourly Work Schedule: Typically 8 hrs/day, 5 days/week Faculty Appt Period: Job Summary: Job Summary:The Patient ServiceRepresentative is primarily responsible for ensuring high quality customerservice and continuation of care. The Patient Service Representative isutilized in performing typical front office functions and referrals. Patient Service Representative must have knowledge of all areas related toinsurance and front office work.  Excellent customer service skills andgood communication skills. Ability to multi-task while providing good patientcare. Primary skills include verbal and written communication with patients topromote continuity of care and follow-up as well as daily retrieval andscanning/filing of clinical encounter forms and reports for use by clinic staffduring patient care activities. Check in and out of patients: ensuresdemographics, insurances, etc. are correct and complete. Collects copays andoutstanding balances. Prepare medical records/charts; obtain referringphysicians' notes; process reports; and answer phones and back-up Medical Records.    Environmental Hazards: Possible exposure to hazardous material, hot and cold, blood borne pathogens.  Physical Requirements: Ability to lift and carry 8-10 pounds, stoop, reach, stand, walk, finger, grasp, feel, talk, hear, see, and perform repetitive motions with or without reasonable accommodations.  Special Instructions to Applicants IMPORTANT!  APPLICANTS PLEASE READ!  For full consideration, please ensure all employment history is correct and complete.  An Edit button (on the right) is available which allows you to add information.  In addition, OSU Medicine's Customer Service Philosophy is:"We enrich lives by providing compassionate care and amazing service to every life we touch."We achieve our service standards with employee behaviors centered on safety, courtesy, presentation, and efficiency. Safety is: -Be aware of environment -Be intentional in your actions -Ensure accuracy -Mitigate potential hazards  Courtesy is:-Welcome and actively engage in a friendly and respectful manner -Be responsive, polite, and helpful -Smile -Demonstrate care and concern -Show appreciation and say "Thank You" Presentation is:-Be professional -Have a clean and neat appearance -Maintain a clean and organized work area -Remember what you represent at all times  Efficiency is:-Respond to needs in a timely manner -Organize and prioritize your work -Be available and respect others' time -Be innovative Education & Experience Position Qualifications: Requirements:-High School Diploma/GED-Six (6) months related job experience in a medical office or equivalent-Strong interpersonal andcommunication skills-Valid Driver's LicenseSkills/Knowledge/Proficiencies:-Experience with computers and software (Microsoft Word, Excel, PowerPoint)-Data entry-Strong interpersonal and communication skills, telephone protocol-Ability to schedule appointments and take accurate telephone messages-Understanding of medical terminology.-Work well under pressure.   Preferred: -Bilingual preferred-Experience with Electronic Medical Records; EPIC highly desirable-Experience with Insurance Authorizations