Customer Service Advisor Salary in Oklahoma City, OK

Position Details Req ID: req17021 Position Title: Career Services Coordinator - College of Arts & Sciences Position Type: Staff Full-Time Position Number: AS7735 OSU Campus: Stillwater Department: A&S Student Personnel Location Address: Stillwater, OK, 74078 Hiring Supervisor: Shawn Rose Hiring Range: (Contingent upon available funding): 38,040.00 - 45,600.00, Salary Work Schedule: Mon-Fri 8:00am-5:00pm Faculty Appt Period: Job Summary: Develop and implement College of Arts & Sciences Alumni Mentor Program for CAS students. Engage in activities to promote career development and job search skills of Arts & Sciences students. Cultivate and maintain relationships with Departments and Faculty in the college. Serve as staff member in Arts & Sciences Student Academic Services and OSU Career Services to promote and support College of Arts and Sciences students. Special Instructions to Applicants *INTERNAL APPLICANTS ONLY - Must be employed as a College of Arts & Sciences Advisor only. *Please attach resume, cover letter and list of references. Education & Experience Position Qualifications: Required Qualifications:Bachelor's degree and one year of related experience required.  Excellent written and oral communication, organizational and public relationship skills. Ability to make sensitive decisions and deal with issues of confidentiality. Ability to manage several projects with multiple deadlines simultaneously. Demonstrated experience with PC applications. High energy, self starter who can work with minimal supervision. Work experience in higher education or business setting involving significant interaction with students or the public. Experience in teaching or making presentations to groups in a business setting.Significant interaction with students, faculty, employers, and alumni to provide services and coordinate events. Weekly interaction with staff of OSU Career Services and A&S Student Academic Services. Extensive collaboration with OSU Foundation and Alumni Association.  Additional contact with A&S Departments and Faculty, A&S Business office, and service providers across campus as needed.Preferred Qualifications:Master's degree in Arts & Sciences and three years related experience with at least two years serving as a career coordinator. Career Services certification. Experience in public relations, marketing, and project management a plus. Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations,OSU conducts pre-employment background checks on final candidates. Offers of employment are contingent upon the successful completion of a background check.The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

req17187ADJUNCT INSTRUCTOR - FIBER OPTICS TECHNICIANAdjunct/Temporary Faculty900926OSU INSTITUTE OF TECHNOLOGYEconomic Development & Training CtrClasses to be taught in Concho, OK0.00 - 0.00, Commensurate with education and experienceVariable scheduleGENERAL SUMMARY:  Theprimary purpose of this position is to sustain a high-quality teachingperformance in OSUIT's Fiber Optic Technician training program for theCheyenne/Arapaho Tribe, located in Concho, Oklahoma. Position will includeproviding classroom instruction to students through lecture, demonstration, andlaboratory exercises, handouts, responding to questions, and testing. Courseswill be taught in-person with day and potentially evening courses. Additionally,may include the development of new curriculum and preparing educationalmaterial for courses. PRINCIPAL DUTIES AND RESPONSIBILITIES:Assist students in developing the fundamental skills required to serve as an entry-level fiber optic cable installer or technician.Instruct fundamental principles of fiber optic technology, including installation, cable termination, fusion splicing, and using fiber optic testing equipment to troubleshoot transmission lines.Teach fundamental safety protocols and perform hands-on labs working with fiber optic cables and equipment such as a fusion splicer.Provide classroom and laboratory instruction to students.Prepare lesson plans and schedule classroom activities.Develop and prepare tests to evaluate student performance, grade record individual scores.Develop laboratory assignments to provide hands on experience as appropriate.Maintain accurate records of student attendance and performance.Maintain and submit all required paperwork in a neat, accurate and timely fashion, also enter grading and attendance information in Web Advisor within deadlines.Maintain a lab area that is safe and clean.Follow all OSHA rules regarding a safe workplace.Assess the relevancy and impact of various lessons and recommend improvements as needed.Oversee and participate in field studies and assignments; travel with students to provide assistance and instruction as appropriate.Please upload cover letter and resume for full consideration.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Minimum Qualifications:A High School diploma or equivalent is required.Evidences a history of demonstrating ethical and professional behavior.Three years of professional experience in the subject to be taught, as well as demonstrated or a strong potential of teaching excellence.Documented successful work experience in related industry.Experience in an instructional setting as a tutor or teacher is preferred.Military or industrial telecommunications experience highly preferred.Fiber Optic Association (FOA) Certified Fiber Optic Technician certification.Ability to maintain high standards of work, initiative, commitment, ethics, professional responsibility and judgment.Ability to work effectively with and promote diverse populations.Superior interpersonal skills-including the ability to effectively recognize and resolve complex problems in a constructive manner.Must exhibit characteristics of a team player, willing to take initiative and assume responsibility.Ability to foster and support innovation and excellence. Must demonstrate excellent oral and written communication skills.Must possess excellent interpersonal skills, with the ability to effectively recognize and resolve conflict. Valid Oklahoma driver's license. Ability to work some evenings and weekends, as needed.Travel required.Normal classroom physical environment; ability to lift up to 25 pounds.DISCLAIMER: The above statements are intended to describe the general nature and level ofwork being performed by people assigned to this job.  They are notintended to be an exhaustive list of all responsibilities, duties, and skillsrequired of personnel so classified.

req17272ADJUNCT INSTRUCTOR - FIBER OPTICS TECHNICIANAdjunct/Temporary Faculty900926OSU INSTITUTE OF TECHNOLOGYEconomic Development & Training CtrClasses to be taught in Okmulgee, Tulsa & throughout Oklahoma0.00 - 0.00, Commensurate with education and experienceVariable scheduleGENERAL SUMMARY:  The primary purpose ofthis position is to sustain a high-quality teaching performance in OSUIT's FiberOptic Technician training programs in Okmulgee, Tulsa, and throughout Oklahoma.Position will include providing classroom instruction to students throughlecture, demonstration, and laboratory exercises, handouts, responding toquestions, and testing. Courses will be taught in-person with day and potentiallyevening courses. Additionally, may include the development of new curriculumand preparing educational material for courses. This position receives generalsupervision from the Director of Workforce & Economic Development. PRINCIPAL DUTIES AND RESPONSIBILITIES:Assist students in developing the fundamental skills required to serve as an entry-level fiber optic cable installer or technician.Instruct fundamental principles of fiber optic technology, including installation, cable termination, fusion splicing, and using fiber optic testing equipment to troubleshoot transmission lines.Teach fundamental safety protocols and perform hands-on labs working with fiber optic cables and equipment such as a fusion splicer.Provide classroom and laboratory instruction to students.Prepare lesson plans and schedule classroom activities.Develop and prepare tests to evaluate student performance, grade record individual scores.Develop laboratory assignments to provide hands on experience as appropriate.Maintain accurate records of student attendance and performance.Maintain and submit all required paperwork in a neat, accurate and timely fashion, also enter grading and attendance information in Web Advisor within deadlines.Maintain a lab area that is safe and clean.Follow all OSHA rules regarding a safe workplace.Assess the relevancy and impact of various lessons and recommend improvements as needed.Oversee and participate in field studies and assignments; travel with students to provide assistance and instruction as appropriate.Please upload cover letter, resume, and list of references for full consideration.To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Minimum Qualifications:A High School diploma or equivalent is required.Evidences a history of demonstrating ethical and professional behavior.Three years of professional experience in the subject to be taught, as well as demonstrated or a strong potential of teaching excellence.Documented successful work experience in related industry.Experience in an instructional setting as a tutor or teacher is preferred.Military or industrial telecommunications experience highly preferred.Fiber Optic Association (FOA) Certified Fiber Optic Technician certification.Ability to maintain high standards of work, initiative, commitment, ethics, professional responsibility and judgment.Ability to work effectively with and promote diverse populations.Superior interpersonal skills-including the ability to effectively recognize and resolve complex problems in a constructive manner.Must exhibit characteristics of a team player, willing to take initiative and assume responsibility.Ability to foster and support innovation and excellence. Must demonstrate excellent oral and written communication skills.Must possess excellent interpersonal skills, with the ability to effectively recognize and resolve conflict. Valid Oklahoma driver's license. Ability to work some evenings and weekends, as needed.Travel required.Normal classroom physical environment; ability to lift up to 25 pounds.DISCLAIMER: The above statements are intended to describe the general nature and level ofwork being performed by people assigned to this job.  They are notintended to be an exhaustive list of all responsibilities, duties, and skillsrequired of personnel so classified.

Position DetailsReq ID:req17431Position Title:Advisor-Coordinator Talent SearchPosition Type:Staff Full-TimeOSU Campus:Talent SearchDepartment:Talent SearchLocation Address:900 N. Portland AveOklahoma City, Oklahoma, 73107United States Hiring Supervisor and Contact Info:Carmela MendozaHiring Range: (Contingent upon available funding):16.70 - 17.37, Hourly Work Schedule:Varies, Including evening, weekends and traveling in & out-of-stateJob Summary:Job Summary:Encourages participants to continue in and graduate fromsecondary school, enroll in post-secondary education or reentry programs ineducation. The Advisor/Coordinator will provide program services specific tothe needs of our adult and veteran program participants and to our high schooland middle school participants as well. Essential Job Functions:  1. Execute the goals and objectives of the Educational Talent Search program.2. Initiate and maintain contact with target schools, helping agencies and community organizations.3. Act as a liaison between the target schools and post-secondary institutions.4. Recruit eligible participants.5. Provide individual academic guidance and counseling designed to encourage and assist participants in  completing a rigorous secondary school program of study.6. Coordinate all program activities in assigned target schools.7. Maintain and manage student records and documentation of participants' program eligibility, need  for services, services provided, and progress.8. Plan and conduct workshops (either in-person or virtual) related to career exploration, college orientation, and financial aid awareness.9. Develop Individual Career and Academic Plans (ICAP) for participants and provide academic planning guidance.10.  Assist participants with admissions and financial aid for college.11.  Assist the Project Director in preparing and gathering data for the Annual Performance Report/Review (APR) required by the Department of Education.12.  Provide early retention intervention activities focusing on 6th-12th grade participants to assist with secondary school completion and postsecondary enrollment.13.  Performs on-going evaluation of the effectiveness of the programs services and monitoring of all program objectives, participant retention and activities.14.  Help supervise and transport participants on visits to post-secondary institutions, businesses and cultural events.15.  Provide parental involvement workshops on the availability of financial aid, FAFSA submission, the importance of post-secondary education and other educational topics.16.  Provide academic services designed to encourage reentry of eligible populations into secondary or postsecondary education-including dropouts and veterans.17.  Completes all mandatory training and participated in a minimum of two professional development each year. Performs other duties as assigned.    The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.  Special Instructions to ApplicantsResume and Cover Letter required for full consideration. Official transcripts, if required Education & ExperiencePosition Qualifications:Minimum Qualifications:Education: Bachelor's degree in education, counseling, psychology,social work, human relations or related field of study.Work Experience: Two years ofexperience in student personnel services (i.e., in an academic, personal and/orcareer counseling setting).Two years of relatedexperience with disadvantaged youth.Certifications/Licenses:Valid Oklahoma driver's license.Must take Driving Training Certification within 3 months of employment in order to drive company vehicles (provided by OSU-Oklahoma City).Knowledge,Skills, and Abilities:Active listeningskills, essential in the counseling role.Familiarity withmultiple career assessment instruments, understanding and interpretation oftest scores.Accuracy in collectingdocumentation of data required for annual performance reports.Excellentorganizational, time management, and human relations skills.Ability to handle multiple tasks and prioritize effectivelywith high degree of accuracy and attention to detail.Ability to communicate diplomatically, clearly andeffectively, both verbally and in writing to exchange information, give/receiveinstructions and respond to inquiries appropriately.Strong interpersonal skills and sensitivity to amulticultural environment in an effort to work and communicate effectively withall students, faculty, staff and community partners.High degree of initiative to work independently and alsocollaborate in a team environment.Demonstrated knowledge of office technologies including butnot limited to: office computers, fax machines, scanners, internet, MicrosoftOffice (Word, Excel, Access, PowerPoint, Outlook).Highdegree of integrity; ability to work in a sensitive, highly confidential andprofessional environment.Ability to workeffectively with participants of various ages, races, backgrounds andethnicities.Ability tofacilitate student workshops in person or through virtual platform.Passion forassisting customers and representing the OSU-OKC and OSU brand with positivityand professionalism.Demonstrated history ofethical and professional behavior.Preferred Qualifications: Master's degree in education, counseling or related field.Experience working in a federal TRIO program.Understanding of veterans' issues and educational benefits.Experience in the administration, scoring, and interpretation of career assessments.Understanding of students who may be 1st generation, low-income and/or disabled.Skill in curriculum development and instructional planning that can be used to coordinate and facilitate various workshops.Knowledge in using digital platforms to perform job functions.Experience as a bilingual English/Spanish speaker.Working Conditions: Must be able to work flexible hours to include some nights and weekends.Work will be performed in an office environment with a significant amount of public contact, in person, by telephone, via email, and various communication platforms.May be occasional changes in work schedule due to participation in public relations, outreach, student advisement, and other campus activities.In-state travel to include exposure to outside conditions as relates to program cultural events and activities. Occasional overnight stay may be required.Occasional out-of-state travel for trainings.Physical Requirements: Duties require extended periods of sitting, talking and listening.Duties require extensive use of computers, telephone and other office equipment.Requires possible lifting of up to 25 lbs. (If an object weights more than 45 lbs., OSU-Oklahoma City requires this to be a two-person lift).Drive participants on visits to post-secondary institutions, career site visits and cultural events, when needed. The work environment and physical demandsdescribed here are representative of those required by an employee to performthe essential functions of this job with or without#ZR Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates.  Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Position Details Req ID:req17461 Position Title:ADMISSIONS & ENROLLMENT ADVISOR Position Type:Staff Full-Time Position Number:634250 OSU Campus:OSU INSTITUTE OF TECHNOLOGY  Department:Admissions and Records Location Address:Okmulgee, Oklahoma Hiring Supervisor:  Hiring Range:(Contingent upon available funding):12.62 - 14.23, Hourly Work Schedule:Mon-Fri 7:30a-4:30p (may vary) Faculty Appt Period:  Job Summary:GENERAL SUMMARY:  The Admissions & Enrollment Advisornavigates new and returning students through OSUIT's admission and enrollmentprocesses. The Advisor reviews all information provided to determineeligibility for admission and then decisions outcome accordingly. Providesadditional assistance to students choosing program/major and subsequent courseenrollment. Provides additional support to the Registrar performing validationchecks and executing special projects. PRINCIPAL DUTIES AND RESPONSIBILITIES:Collecting, analyzing, ensuring compliance, and processing all admissions application and enrollment materials (high school and college transcripts, advanced placement, ACT/SAT scores, placement [Next Generation ACCUplacer] testing, immunization records, FERPA disclaimer, parental consent forms, ID cards, etc.).Maintains Admissions files to ensure compliance with Oklahoma State Regents for Higher Education (OSRHE) Admissions and Transfer Work Policies, and keeps abreast of OSRHE Admissions policies.Maintain a working knowledge of privacy rights granted by The Family Educational Rights and Privacy Act (FERPA).Keep abreast of individual school and academic program of study requirements in order to advise students, families and others regarding admissions, enrollment and graduation in each program.Direct/Process prospective students, new student, and returning students through the admission process (Concurrent, New, Adult, Transfer, BT, Special, International, Upward Bound, etc.).Serve as a primary advisor for Concurrent High School students.Serve as supplemental enrollment support to all academic departments during peak enrollment and break periods and events such as enrollment days.Reviews transcripts and interprets college level course placement guidelines to determine the need for remedial coursework.Liaisons and supports representatives from all academic and student services departments.May provide direct supervision of student workers.Data Entry into student information system.Scan and index all documents to student e-files via Grooper and the Banner Document Manager.Other duties as assigned. Special Instructions to ApplicantsPlease upload cover letter, resume, and list of references for full consideration. Education & Experience Position Qualifications:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Minimum Qualifications:Associate Degree from an accredited college or university required. Other combinations of education and relative experience may be considered in lieu of degree.Substantiated experience in a high volume customer service environment may be considered in lieu of degree requirement.Evidences a history of demonstrating ethical and professional behavior.One to three years of relevant experience in a high volume customer service environment, preferably in a college or university setting.  Strong human relations skills and a positive "can-do" attitude are critical. Must exhibit ability to perform as a team player, assisting and supporting co-workers and others as necessary. Professional appearance and demeanor should be modeled at all times. Must be service oriented with ability to work and respond effectively to diverse audiences of internal and external students and clients, exhibiting high productivity standards. Strong organizational and synthesizing skills as well as a demonstrated ability to multi-task and work in a deadline-driven environment. Must be flexible, innovative and self-motivated. Must have a willingness to continually self-initiate learning to remain current. Should be able to quickly grasp and apply training, and assist team-mates and others in learning new skills and approaches. Computer skills to include word processing, spreadsheets, project management, and electronic communications.Excellent written communication and listening skills and customer responsiveness are essential. Excellent listening skills and customer responsiveness are essential, continually incorporating feedback, ideas and requests. Ability to work some evenings and weekends.  Normal office physical environment; ability to lift up to 25 pounds. Oklahoma State University (OSU) strives to provide a safe study, work, and living environment for its faculty, staff, volunteers and students. To support this environment and comply with applicable laws and regulations, OSU conducts pre-employment background checks on final candidates.  Offers of employment are contingent upon the successful completion of a background check. The type of background check conducted varies by position and can include, but is not limited to, criminal (felony and misdemeanor) history, sex offender registry, motor vehicle history, financial history, and/or education verification. Background checks will be conducted when required by law or contract and when, in the discretion of the university, it is reasonable and prudent to do so.

Posting Number:Staff_0403234Classification Title:StaffWorking Title:SSA Customer Service RepresentativeDatatel Position ID:COUN5SSACSRP1AAnnual Hours:2080 hoursPlacement Range:$12.40 - $13.95Position Type:RegularJob Category:Non-ExemptGeneral Description:The SSA Customer Service Representative is responsible for providing registration services to OCCC students and staff within the Office of Academic Advising Registration Tunnel.Reports To:Assistant Director of Student Success AdvisingWhat position(s) reports to this position?:N/AMinimum Education/Experience:High School Diploma/GEDMinimum (1) year work experience in an office environment.Required Knowledge, Skills & Abilities:Strong ability to communicate in a positive manner, both orally and in written form, with a diverse group of people.Prior customer service experience.Ability to use a variety of technology tools; accurate keyboarding skills and knowledge of computer software to include word processing and spreadsheet software.Ability to direct the flow of a large number of students and phone calls.Demonstrated ability to complete tasks with attention to accuracy and detail.Demonstrated ability to analyze, research and recommend solutions to problems.Demonstrated ability to manage multiple priorities.Physical Demands/Working Conditions:1. GENERAL PHYSICAL REQUIREMENTS:Sedentary work: The person in this position may occasionally exert up to 10 pounds of force to grasp, lift, carry, push, pull or otherwise move objects.2. PHYSICAL ACTIVITIES:This position requires the person to frequently move about the Office of Academic Advising to assist students and perform the essential functions of the position.This position requires the person to frequently communicate with and listen to students, administration, faculty, staff, and others to perform the essential functions of the position. Must be able to exchange accurate information in various situations.This position frequently requires the person to operate a computer and other office equipment to perform the essential functions of the position.This position requires the person to frequently operate equipment that involves repetitive motions of the wrists, hands, and/or fingers.This position requires the person to frequently remain in a standing and stationary position.This position requires the person to frequently position self to access materials that may be above head or at ground level.3. VISUAL ACUITY:This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations.4. WORKING CONDITIONS:This position performs the essential functions in an indoor office setting.Preferred Qualifications:Associate degree or successful completion of 60 or more college credit hours.Work Hours:General hours of operation:Monday - Thursday 8 a.m. - 6 p.m.Friday 8 a.m. - 5 p.m.Some evenings and Saturdays may be required each semester.Department:Office of Academic AdvisingJob Open Date:04/24/2024Open Until Filled:NoJob Duties (Position Specific):(The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)Job Duties (Duties Assignment Statement):Provide direct support to the Director of Student Success Advising Staff in the operation of academic advisement, registration, and new student orientation.Screen situations and provide input and/or resolutions when appropriate, while maintaining strict confidentiality of discussions, meetings and personnel information.Answer the main advising line x7535 and the appointment line x7849 and field incoming phone calls to the appropriate extension.Assist with all incoming email correspondence on the three general SSA email accounts.Create student appointments as requested via telephone and email.Manage and facilitate front desk check-in. Greet all students as they arrive and make sure they get to the appropriate place. Assist in the Registration Tunnel as needed.Assist all Student Workers with issues that come up. Identify areas where additional training may be needed.Assist with records management. Electronically update student information (name changes, address changes, etc.), readmission status, and educational intent when applicable. Scan documents for preservation.Monitor student registrations to insure compliance with all course placement requirements including pre-requisites, co-requisites, assessment scores, and high school curricular requirements. Verify compliance, when necessary, by accessing hard copy or imaged documents/transfer transcripts.Monitor student enrollments to insure compliance with institutional requirements including special permission approvals, credit hour overload, HOLD status (re: academic standing/retention, restricted admission eligibility, finance debt, financial aid), three-time course repeat, etc. Take necessary action or make appropriate referrals.Collaborate with Advisors and staff to assist students in addressing issues hindering the student's completed registration.In keeping with institutional policy and applicable timelines, process enrollment adds/ drops, schedule adjustments, late registrations and total withdrawals. Explain to student any restrictions, grades, and/or refund policies associated with these actions.Job Duties (Safety / Policy & Procedures):Abide by the policies and procedures published in the Board of Regents Policies and College Policies & ProceduresContribute to a safe educational & working environment.Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.Complete quarterly health and safety training pursuant to OCCC's established safety and health procedures and practices.Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.