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Customer Consultant Salary in Oklahoma City, OK

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Digital Marketing Consultant - Oklahoma City, OK
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Oklahoma City, OKWe are seeking a Remote Digital Marketing Consultant in the Oklahoma City, OK area.Responsibilities:-Acquire new clients in the Oklahoma City, OK area who are looking to grow their business with online marketing-Maintain account base while developing new accounts.-Communicate to customers how specific types of marketing will help promote their products or services-Cold call and hunt for new potential clients to offer our marketing services in the Oklahoma City, OK area.-Prepare and deliver sales presentations to new and existing customers om the Oklahoma CIty, OK area-Conduct research on customers to determine if there is a mutual fit for both parties.Please apply directly to this post with your resume.Oklahoma CIty, OK
Residential Sales Consultant
Service Experts, Oklahoma City
OverviewResidential Sales ConsultantReports To: Sales Manager or General ManagerStatus: Full-time, Regular positionCategory: SalesLocation Name: [enter name]Location Address: [enter physical address]Join the team of experts and realize your true potential!Why You Should Join the Service Experts Team:Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us, and become an EXPERT!Position Summary:The Residential Sales Consultant is an outside sales position responsible for developing and closing residential sales and services opportunities through customer education and presentations, using traditional lead-generation techniques as well as internal, lead pipelines.Key ResponsibilitiesPresent comfort options of residential HVAC and water heater products and services to new and established customers.Bolster the customer experience through a consultative sales approach focused on customer retention and satisfaction.Create relationships with prospective customer and referral as well initiating calls to generate sales.Work collaboratively with technical team members, onsite, to promote and ensure a 100% customer satisfaction experience.Remain up to date on the latest industry trends, service methods, systems and technology available within the market and the business.Desired Skills and QualificationsOur Residential Sales Consultant (RSC) are highly ambitious, results-oriented, and self-motivated individuals. Skilled in providing innovative, customer-related recommendations, developing effective proposals, handling negotiating and closing sales. To accomplish this, a successful RSC must possess:At least a High school degree or GED. A Bachelor's degree or related professional sales certifications preferred.Prior sales experience, with a preference for experience with direct selling to consumersStrong selling and business-development skills.A demonstrated ability to effectively communication concepts to a variety of audiences.Demonstrated commitment to the delivery of high-quality, customer-focused service.Excellent interpersonal skills with a demonstrated ability to understand customer concerns and translate that into business solutions the business can offer. . .Valid driver's license with acceptable driving record.Ability to consistently demonstrate a positive attendance record.Available to work flexible hours and on-call shifts as needed.Ability to meet physical demands - climb ladders and/or attic stairs, to maneuver in attics, basements, and crawl spaces to access HVAC units, in order to assess customer requirements and take measurements.Service Experts Company Perks and Benefits for YOUTop Pay for Top Performers, including incentive and bonus opportunitiesOur Average Sales Professionals earn an average of $90,000-$120,000 annuallyTOP performers WILL earn moreGenerous PTO provided19 paid days off within your first year of employment (vacation, personal holidays, & national holidays)24 paid days off after your 2nd year of employmentNo layoffs during "Slow Season"- due to our extensive customer base, you will never have to worry about not being able to provide for your family year-roundReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.Hold on to more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsWe provide wellness program options for free employee medical insuranceCompany-provided smart phone, tablet, uniform plan, and tool replacement programWe'll make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programsCome join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!Service Experts Heating & Air Conditioning is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.The job description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change at any time, with or without notice, in accordance with the needs of Service Experts.Service Experts is committed to making our workplace accessible to individuals with disabilities and will provide reasonable accommodations, upon request, for individuals to participate in the application and hiring process. To request an accommodation, please email [email protected]
Design Sales Consultant
Mohawk Industries, Oklahoma City
Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.Dal-Tile is currently seeking an exceptional Design Sales Consultant to join our TEAM! As the Design Sales Consultant, we need someone to provide interior design and product selection advice, product expertise, and thorough follow-up to facilitate customer experience and influence sales/purchasing decisions. Uses the showroom as a selling tool to drive specifications, sales, and brand awareness.Responsibilities: Provides interior design advice and product expertise, facilitates tile and stone selection, and project development/support, ensuring the completion of selection/sales for all customers. Where applicable utilizing Auto-CAD Project Management. Logs all client showroom visits, contact information, and detailed customer preference and selection notes in CMT. Effectively communicates with customers and internal team members to follow the lead and ensure tracking/follow-up and sales closure. Reports sales closures monthly. Prospects for new business with an emphasis on Custom Builders and Residential Designers. Makes outside sales calls as needed and follows up on leads to grow and drive business. Logs all customer showroom visits/appointments, contact information, and detailed customer preference and selection notes in CMT. Maintains showroom samples and merchandising, including ordering, receiving, and maintaining models and displays. Ships customer examples as needed to drive sales. Maintains contact with suppliers/locally sourced vendors to keep current on design and product offerings and complies with Marketing's standards for proper showroom merchandising, including new product launches and drops. Plans and hosts showroom tours and small and large events for industry trade to drive customer sales. Attends outside trade events to develop industry relationships and build brand awareness. Evening and weekend hours are required. Experience and Knowledge Required Four-year degree in a related field, or four years of related experience, or a combination of a two-year degree with two years of related experience. CompetenciesSales/Customer engagement/Customer service Design/sketching/reading blueprints/Auto-CAD a plus/color coordination/interior design trends/customer buying habits/creative thinking. Ability to approach unfamiliar situations and conceptualize innovative and imaginative solutions easily, using creative skills to document and sell them to clients. Computer skills - MS Office, MS Word, Excel, and PowerPoint - Customer management tools a plus. Excellent oral, written, listening, and interpersonal communication skills necessary to effectively interact with customers, team members, management, and other internal and external customers to build positive interpersonal relationships with various business partners. Other Pertinent Job Information While performing the duties of this job, the associate is regularly required to stand, use hands, and reach with hands and arms. The associate must walk, stoop, kneel, crouch, or crawl. The associate may sometimes need to sit, climb or balance. The associate may lift and move up to 80 pounds. Specific vision abilities required by this position include close vision, peripheral vision, and the ability to adjust focus. While performing the duties of this job, the associate is regularly exposed to moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles. The associate may be exposed to a wide range of temperatures. The noise level is usually loud. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. #LI-JJ1We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement.Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.
Senior Product Manager, K12 State Data Management & Reporting
TheCollegeBoard, Oklahoma City
College Board - College Readiness Assessments / Digital Product Management100% Remote (anticipated travel of 1-2 times/month)About the TeamThe College Readiness Assessments (CRA) division, comprised of approximately 40 mission-driven individuals, annually delivers the SAT Suite of Assessments (SAT, PSAT/NMSQT, PSAT10, and PSAT 8/9) to millions of students worldwide, with the aim of shaping their paths to college, career, and life after high school.Within CRA, the Digital Product Management team is responsible for all educator and student-facing products that power the delivery of the SAT Suite. This includes products that facilitate ordering, registration and reporting of the assessments, and bookend the digital assessment platforms known as Test Day Toolkit and Bluebook. We are a talented team of eight product managers and product owners with deep knowledge of the assessment space, students, educators, and the K12 market. Our product portfolio spans K12 schools, districts, states customers, and direct-to -consumer business models. A significant channel through which our assessments reach students is via multi-year contracts with states committed to providing SAT Suite opportunities to all their students. Many of these states also use the SAT Suite to meet federal accountability requirements under the Every Student Succeeds Act (ESSA). Now that the SAT Suite is fully digital, our states, districts and schools engage with an ecosystem of digital products to prepare for, administer, and receive assessment results. These products serve tens of thousands of schools, hundreds of thousands of educators, and millions of students each year.About the OpportunityAs the Senior Product Manager, K12 State Data Management and Reporting, you are a customer-focused and organizationally aware leader with a keen eye for detail. You will utilize your inquisitive mindset and learning agility to gain a thorough understanding of our current state contracts and RFP commitments. You will build relationships directly with our senior state contract leads across the country. You will collaborate with the College Board state implementation teams, to ensure that access to college readiness assessments does not represent a barrier to accessing higher education and other post-high school opportunities. You will serve as product manager, implementation consultant, School and District Partnership team liaison, and partner to our state data management and state data exchange development teams, working closely with their engineering manager.Your responsibilities extend to internalizing the current list of product features that are externally committed or contractually required to meet the bespoke needs of our valuable state partners. By leveraging customer metrics and insights, you'll identify desired improvements and enhancements. Collaborating directly with architects and engineering managers, you'll craft a vision and prioritized feature roadmap that satisfies the greatest number of core user problems and needs. You will be a critical partner to CRA's program and product leadership, backed by unwavering senior leadership support to establish the digital SAT as the premier standardized assessment of choice for our current and prospective state partners.Your proactive approach involves seeking useful information to shape our products for the good of the user, while simultaneously building strong, productive relationships with teams and stakeholders. As you navigate complexity, your initiative and leadership come to the fore, allowing you to influence outcomes across the organization. Your ability to seek insights, lead teams, and drive value for our customers makes you an invaluable asset to our mission-driven work.In this role you will:Product Vision and Roadmap Development (35%)Develop and communicate the product vision and roadmap for our state partners, adapting it as market needs and internal priorities evolveEnsure alignment of product roadmap to market/customer needs, organizational goals, and prioritiesGain understanding of customer needs and validate solutionsWork with stakeholders to identify opportunities to reduce operational complexity and riskProactively define and communicate Objectives and Key Results (OKRs) for the products that drive action focused on outcomes (vs. outputs)Market Understanding and Insights (20%)Establish and maintain a deep understanding of the market including the competitive landscape, trends in the market, customer needs and market requirementsConsistently gather market data and user feedback to shape the product roadmap and enhance user experienceStay informed about market trends and key requirementsMonitor competitive offerings and alternative solutions in the marketFeature Delivery and Implementation (30%)Deliver the highest priority features on the roadmap that are aligned to product vision and organizational prioritiesManage enhancement requests from stakeholders (both internal and external)Effectively oversee the flow of initiatives and features, participating in planning activitiesCollaborate with product owners to define release plans and gain a shared understanding of work within developmentteams backlogsWork closely with service units to collect data on product usage to inform prioritization of featuresGive feedback to product owners during demonstrations of product designs and completed workCollaborate with product owners and College Board internal functions to develop and update external and internal training, support materials, manuals, marketing materials, and communications for new product featuresCommunicate product updates to internal and external stakeholdersCollaborate with internal functional areas to identify and implement changes to the product's implementation processes, program policies, and operational support modelNew Product Development Leadership (15%)Lead new product development efforts for a product offeringDevelop business case and rationale for new product investmentsLead cross-functional teams to deliver new product offering into the marketCollaborate with teams across the organization to develop a go-to-market strategy and launch planAbout YouYou have:10+ years relevant experience including experience managing a product from inception through design to implementation and launchExperience working in an educational technology (EdTech) product company, ideally with a focus on products serving large K12 school districtsAgile product development experienceExcellent verbal and written communication skillsAbility to complete complex tasks on short deadlines in a fast-paced environment, with excellent prioritization skillsExperience distilling data to inform key decisionsExperience designing and communicating Objective and Key Results (OKRs)Experience mentoring junior colleaguesDemonstrated proficiency creating business cases and receiving buy-in from senior leadershipExperience presenting in high stakes internal and external settings, seeking to drive understanding and alignmentBachelor's degree or equivalent required; MBA or related master's degree preferredAuthorization to work in the U.S.About Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone/video screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $120,000 to $180,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on these criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.About Our CultureOur community matters, and we strive to practice and improve our culture daily. Here are some headlines:We are motivated to positively impact the educational and career trajectories of millions of students a year.We prioritize building a diverse and inclusive team where every employee can thrive, and every voice is heard.We welcome staff to join any or all six of our affinity groups: ARISE (Alliance for Asian Retention, Inclusion, Success, and Engagement; DIASPORA (Alliance for Pan-African Success and Achievement); Pride (alliance for LGBTQ+ staff and allies); Resilience (alliance for Native staff and advocates); SALSA (Staff Alliance for Latinx Success and Achievement); and WIN (Women's Impact Network).We value learning and growth; we offer formal and informal ways to lead through your superpowers, sharpen your strengths, and meet your development goals.We know that our impact is strongest together. Our College Board Cares program offers all staff up to $1,000 annual match against partner non-profit organizations.We offer a transparent approach to promotions and merit raises, annual performance-based bonuses, and how to grow your career here over time.#LI-MS1#LI-REMOTE
Senior Human Resources Generalist - Oklahoma City, OK
GXO Logistics Supply Chain, Inc., Oklahoma City
Logistics at full potential. At GXO, we're constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.As the Senior Human Resources Generalist, you'll be responsible for the full scope of Human Resources (HR) activities, including staffing, training and development, compensation and benefits administration, and maintaining a union-free work environment. We'll look to you to champion our values, ensuring a differentiated and engaged workforce. If you're excited about the challenge of working for a rapidly growing global company, we have an opportunity for you at GXO.Pay, benefits and more.We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and more. What you'll do on a typical day:Work closely with the operations team and provide counsel and guidance regarding policies, procedures and state and federal regulatory compliance requirementsKeep management and operations apprised of internal and external HR developments that may impact overall effectivenessFacilitate new hire orientation and ensure a positive onboarding experienceAssist supervisors with performance management, including delivering disciplinary action for hourly employeesMaintain personnel files and training materials, ensuring documents and manuals are kept current, accurate, confidential and in compliance with company policies and government regulationsWhat you need to succeed at GXO:At a minimum, you'll need:Bachelor's degree or equivalent related work or military experience2 years of HR experience, including compensation, HRIS administration, HR management, benefits administration, payroll and employee relationsExperience working in HRIS and time/attendance systemsExperience with Microsoft Office (Word, Excel and PowerPoint)It'd be great if you also have:Professional HR certificationBilingual English/SpanishExcellent verbal and written communication skills; able to present clean, organized and thorough information and data appropriate for intended audienceWe engineer faster, leaner, smarter supply chains. GXO is a leading provider of cutting-edge supply chain solutions to the most successful companies in the world. We help our customers manage their goods most efficiently using our technology and services. Our greatest strength is our global team - energetic, innovative people of all experience levels and talents who make GXO a great place to work.We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.GXO adheres to CDC, OSHA and state and local requirements regarding COVID safety. All employees and visitors are expected to comply with GXO policies which are in place to safeguard our employees and customers.All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed. Review GXO's candidate privacy statement here.
Manager, Environmental Compliance and Strategy (Oklahoma Transmission and Generation)
Invenergy LLC, Oklahoma City
Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window.Job DescriptionPosition OverviewAs a Manager on the Environmental Compliance & Strategy team, you will be responsible for the development of project-specific federal and/or state environmental strategies and compliance requirements to support the development, construction, and operation of long-distance transmission and utility-scale generation (wind and solar) projects in Oklahoma.The ideal candidate will have an expert-level understanding of renewable energy project processes and experience and expertise interpreting and applying federal and state environmental laws (NEPA, ESA, and CWA, and other federal environmental laws), federal guidelines (WEGs), and policies, and developing innovative environmental compliance strategies for complex utility-scale projects.The ideal candidate will be an organized and collaborative self-starter with a keen attention to detail, with the ability to handle multiple projects at various stages of development, construction, and operations. The successful candidate will have demonstrated capabilities in managing the environmental compliance process for utility-scale renewable energy and/or transmission projects and an understanding of NEPA, ESA, CWA, and other federal environmental laws.To fulfill these duties, you will collaborate with internal project teams such as transmission and renewable development, engineering, government affairs, and construction management; external teams like environmental and engineering consultants, and external legal counsel; and external stakeholders such as private landowners, state/federal resource agencies, and conservation organizations.ResponsibilitiesAdvise ECS management, development teams, and others regarding the environmental permitting of projects from planning phases through implementation.Identify and communicate project needs, schedules, and risks across project support teams. Work collaboratively and efficiently with internal teams and external parties (e.g., consultants and counsel) to execute project work on schedule, and develop strategies to address environmental-related issues.Supervise the work of project environmental consultants, and manage efforts which includes reviewing proposals, scheduling survey timelines, and ensuring survey methodologies follow wildlife agency input and satisfy permit conditions/project needs.Review resource reports with critical attention to meeting regulatory standards, data and documentation accuracy, and survey objectives, methods, and results. Review technical reports provided by consultants.Develop strategies to mitigate environmental impacts of projects from project inception through post-construction.Advise on project design in collaboration with generation and transmission development and engineering teams to ensure compatibility with project commitments/requirements.Respond to internal environmental-related inquiries in support of project contracting, project financing, and third-party due diligence.Ability and desire to maintain a complete and organized project record to demonstrate compliance with federal and state wildlife regulations.Leads agency meeting engagement, including strategy and material development.Participate in regional and national initiatives, symposia, conferences, and industry groups as needed to achieve Company objectives.Support Tribal Nation engagement in close collaboration with the project's Tribal Liaison.Build relationships and support federal and state regulatory agency consultation by leading coordination early and often through development, construction, and operation as needed.Required Qualifications Bachelor's degree required5+ years in energy project developmentDemonstrated ability in developing energy projects through complex permitting environments to construction/financing.Experience and expertise interpreting and applying federal and state environmental laws (NEPA, NHPA, BGEPA, MBTA, ESA, and CWA), guidelines, and policies, and developing innovative environmental compliance strategies for compliance for complex utility-scale projects.Must be willing to travel as needed (20%), depending on the needs of the project.Skills:Ability to effectively prioritize multiple tasks and make independent decisions that promote/advance company and project goals and objectives. Must be self-directed, with the ability and desire to work independently and effectively in a team environment.Able to act and adapt to a fast-paced business environment with competing deadlines, and quickly learn and implement internal processes.Strong attention to detail, assuring documents and communications are concise and accurate.Ability to interpret environmental data and identify potential project risks.Preferred Qualifications Advanced degree in biological science/natural resources/environmental policy or environmental law degree.Experience developing and constructing utility-scale generation and/or long-distance linear projects in Oklahoma.Ability to navigate ArcGIS and Google Earth to interpret environmental spatial data and identify potential project risks.Working knowledge of resource avoidance and minimization measures for the development and construction of utility-scale projects.Salary Range$123,000 - $145,000BenefitsEligible for medical, dental, vision, 401(k), bonus, paid time off, etc.Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Sales and Service Coordinator
Service Experts, Oklahoma City
Position Title: Sales and Service Coordinator Reports To: General Manager, Sales Manager, Operations Manager, or Office Manager Status: Full-time, Regular position Category: sales/ admin/ dispatchLocation Name: Service Experts - GordonsLocation Address: 12354 S Sunnylane Rd, Oklahoma City, OK 73160Pay: $21.15-$26.44 per hour depending on experience Join the team of experts and realize your true potential! Why You Should Join the Service Experts Team? Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT! Position Summary: Responsible for supporting the Sales Team, Service Technicians, Maintenance Technicians, and Installers by maintaining accurate data in the appropriate systems, communicating with the customer regarding scheduled calls and follow-up visits. Works closely and cooperatively with both sales and center staff. Communicates with the customer to ensure the customer is informed of scheduled appointments, to respond to inquiries, and to help to resolve issues and problems. Efficiently plans and routes the most-appropriate technicians and Residential Sales Consultants. Work is performed, under general direction, in accordance with established processes and procedures in a fast-paced, constantly changing environment. What Do We Offer You as a Service Experts Employee? Service Experts offers a comprehensive benefits package designed to support employees and their families in managing their health and wellness needs. Following is a summary of the many benefits that could be available to you as a Service Experts valued employee.Competitive Pay, including incentive opportunities for many positions Paid Time Off and Company Holiday Pay Medical /Dental /Vision Insurance programs 401(k) Retirement Savings Plan with company-matching contributions Life Insurance, for you and options you can elect for your family Short-term and Long-term disability insurance options, that protects you and your family if you are unable to work Supplemental benefit programs such as: Legal advice, pet insurance, health advocacy programs World Class Training opportunities through our Experts University Career Development opportunities Key Responsibilities:Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner. Identifies potential problems to prevent premature and unexpected breakdowns or callbacks. Effectively and courteously communicates with customer in order to schedule service / maintenance / sales call while gathering information on the customer's current systems and needs as well as ensuring that the decision maker is present at the time of the call Responsible for calling customers to remind them of the upcoming scheduled appointment, to keep the customer informed on any changes in technician/installer arrival time, and to schedule service/maintenance calls Efficiently and effectively plans and routes technicians to service calls based on technician availability and skill sets, customer equipment and needs, geographical location, and latest information in the Capacity Planning System and on the Dispatch Board. When applicable, schedules Residential Sales Consultant to meet with technician at the customer's home whose equipment is older for upgrade opportunity. Ensures the capacity planner is maintained and proactively fills appointment gaps due to customer cancellations/rescheduling in order to maximize capacity planning Ensures Sales Dispatch Board and other related modules in STARS are updated as required Promptly responds to service technicians' requests, both by radio and telephone Represents the company professionally, honestly, and ethically in all business matters and concerns Contacts next customers to confirm appointments and page calls to the assigned technicians Identifies issues/problems/concerns regarding technician and support center productivity based on continual communication and working with technicians and the Support Center. Informs General Manager and/or operations/office manager of issues/problems/concerns requiring their attention and action. Receives customer lead information from the technicians, the Support Center, marketing efforts, and directly from the customer. Enters sales appointment details into appropriate system(s) to document lead. Updates sale appointment details in system(s) as necessary due to appointment cancellations/rescheduling. Prior to or after the sales call, may explain financing options and gather customer information to complete financing forms or assist customer in completing financing forms. Ensure completed financing forms are sent to the financing vendor. Calls the customer to confirm to customer the arrival time of the Residential Sales Consultant. Enters appropriate scheduling information on the Sales Dispatch Board. As needed, performs outbound calls to customers who were identified as a lead but who did not schedule a sales call-in order to attempt to schedule the sales call. Assigns sales leads to Residential Sales Consultants in accordance with the company Lead Distribution Policy. Utilizes the computer-aided dispatch system to dispatch Residential Sales Consultants to sales calls. Updates the Residential Sales Consultant capacity in the Support Center portal to ensure up-to-date information on sales staff availability. Creates the quote ticket (Q-Ticket) in STARS to document customer information for the Residential Sales Consultant prior to the sales call and to create the placeholder on the Sales Dispatch Board Gathers information from the Residential Sales Consultant after the sales call presentation to document the sale details (or what was quoted if no sale) and enters pertinent details into the sales tracking system. Based on the scheduled installation time, schedules follow-up referral call. After installation, calls customer to schedule/confirm the Residential Sales Consultant follow-up referral visit. After the follow-up visit by the Residential Sales Consultant, call customer to obtain feedback on the follow-up call and to ensure any customer requests are handled appropriately and in a timely manner. Assigns and coordinates technicians and Residential Sales Consultants to support activity model Debriefs all Residential Sales Consultants and updates lead information When notified by the Support Center or the customer of a scheduling issue, missed appointment, or customer complaint on the sales appointment, documents the issues and communicates with appropriate co-workers or management to resolve the problem or issue. Maintains communication with the customer to ensure that the problem/issue is resolved to the customer's satisfaction. Keeps the General Manager or Sales Manager abreast of issues, problems, and other pertinent information Completes and distributes the Daily Sales report; reviews sales reports for errors/omissions and enters corrections in system(s); updates any lead errors; and checks Web Portal for messages As requested/required, generates reports from systems. As needed/required, tracks activities for center or region-specific contests/events and to distribute relevant information to Residential Sales Consultants, Sales Managers, and others. Performs similar/other duties as needed or assigned Qualifications:High school diploma or equivalent with 2 years' experience working in customer service or another customer-facing environment. Prior experience dispatching is desirable. Experience or training in the use of computers and related systems in an administrative office environment. Prior experience with an AS400 system desirable. Must be able to multi-task and work effectively in a fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer service, communication, and interpersonal skills Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment Ability to learn and to practice proper radio-communication techniques and to utilize pager systems Knowledge of, or ability to learn, local geographical areas (streets, highways, cities, and towns) Ability to make decisions based on established guidelines and procedures Effective organizational and time-management skills. Must be able to prioritize work based on service demands An understanding and knowledge of the HVAC/Refrigeration Industry is an asset
EHR Business Analyst - Remote (Must be a state of WI resident)
Beacon Hill Staffing Group, LLC, Oklahoma City
As an Electronic Health Records Analyst IV, you will be responsible for implementing, maintaining, and configuring projects related to the support of the client's Health and Behavior Solutions team. This role involves working with a vendor solution from Oracle Cerner and collaborating with various stakeholders to optimize workflows within the EHR platform.Nice to Have Skills:Familiarity with clinical needs in the Corrections environment.Experience with the Cerner Electronic Medical Record.Experience in an Agile environment and System Development Life Cycle.Test script maintenance and Test automation.Experience working in a government or correctional environment.Ability to understand and document Business requirements.Change management systems experience.Knowledge of vendor-based application release cycle and ticket management.Business process mapping and process capture through Visio flow diagrams.Ability to identify integration points.Knowledge of reporting and dashboard maintenance.Experience in process improvements and I.T. systems integration.Ability to work with cross-functional teams.Experience in User Acceptance Testing (UAT), running regression tests on systems, and identifying, designing, and optimizing new and existing test cases.JIRA tool experience (nice to have).Experience with SQL and PL SQL.Familiarity with Good Documentation Practice.Qualifications:Bachelor's degree in Computer Science, Information Technology, or related field.Prior experience as a Business Analyst/Consultant with 5 or more years of experience in the field or related area.Ability to work independently and collaboratively in a team environment.Strong problem-solving skills and ability to prioritize tasks effectively.Legal entitlement to work in the United States.Key Responsibilities:Implement, maintain, and configure projects related to the client's Health and Behavior Solutions team.Work closely with stakeholders to identify areas of optimization and improved business processes for workflows within the EHR platform.Execute build and test activities required for effective EHR optimizations, including upgrades and reporting using Discern analytics and SAP Business Objects.Collaborate with cross-functional teams, including the Bureau of Technology Management, medical staff, and private vendors.Provide support and troubleshooting for application-related issues, engaging with users as needed.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs.Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com .We look forward to working with you.Beacon Hill. Employing the Future (TM)
Sales Strategy Manager
American Fidelity Sales Careers, Oklahoma City
Come Join the American Fidelity Educational Services Family Family Owned since 1960We are seeking an Insurance Sales Strategy Manager to market our insurance products and provide sales support regionally to our niche markets in the educational community, municipalities, health care facilities and auto dealerships. Our salaried, career Sales Strategy Manager is responsible for implementing sales practices to enhance our supplemental insurance products and services portfolio.We Offer:• Base salary + uncapped commission + additional sales bonus potential• Company car• Paid travel expenses• Consistent six figure income opportunity within 3-5 years• 401k with company match up to 6%• Defined Sales Territory• Multiple Sales Career path options• Consistent, standardized training designed for new Business Development Sales Representatives• Comprehensive benefit package including multiple medical, dental, vision and supplemental insurance plans• International Sales Award TripsSales Strategy Manager Responsibilities Include:Develop and apply sales practices that support the achievement of assigned Division as well as the overall sales goals of American FidelityHave thorough knowledge of and passion around worksite marketing as well as an ability to train and drive others towards adoption.Conduct thorough research and analysis on various sales initiatives, products, and services to develop objective statements and cost-benefit for review and approval by the division head or other executive team.Have a thorough understanding of our products and services and get buy in from our external and internal customers. May be involved in the execution of new service strategies at employer level with field from a sales perspective.Assist in Regional Manager level business plan tracking, consistency (among regions and alignment with health metrics, OKRs) and implementation along with assistance with tracking and hitting sales goals such as pipeline and product mix.Conduct regular communication sessions with various stakeholders to ensure all parties are well-informed about the specifics of each product and service that American Fidelity provides.Serve as consultant to the division head, department heads and assigned SBU. Work with stakeholders and resources at all levels, both internal and external to the Company as necessary to develop, design and implement key objectives that are consistent with the strategies and goals of the organization.Supervise Colleagues and/or provide mentoring, training, or other support as needed.Minimum Job requirements:Bachelor's DegreeLife and Health License RequiredSecurities Licensed or be willing to obtain within two years7-10 Years of experience in insurance industry50% Travel minimumExperience in a broad spectrum of insurance Company operations with an emphasis on Life and Health products; Customer service, billing, training, marketing, enrollment platforms, claims, tax advantage plan administration, annuity administration, sales and sales processes preferredPrior leadership skills requiredAbility to lead projects involving complex themesStrong knowledge of sales processes and their interaction with the sales processDemonstrates proficiency with complex technical situationsStrong oral and written communication skills, including outstanding interpersonal and consultative skills and experience in public speakingAbility to train Colleagues on products, processes and systemsDemonstrated ability to be persuasive and to negotiateExcellent follow throughCompany Perks:• National Presence - American Fidelity conducts business within 49 states, employing salaried, career Sales Representatives located across the country.• Extended Training Program - Sales Representatives participate in a structured, comprehensive training program including on-the-job training within your territory, Product and Sales Schools and online training.• Tenure - More than Double the National Average with 30% of our salaried career Sales Representatives having been employed with American Fidelity for 10 years or more.Company Overview:Founded in 1960, American Fidelity Assurance Company has grown to become one of the largest, private, family-owned life insurance companies in the United States. Focused on our core business, including disability income insurance, life insurance, and supplemental health insurance, American Fidelity has seen rapid and continuous growth. For more information on our company, visit www.americanfidelity.com.At American Fidelity, we believe that creating a culture of diversity, equity and inclusion, where all Colleagues can be their best to provide the best service to our Customers, is vital to our success. This means cultivating a workforce with wide perspectives and creating opportunities for engagement, learning and listening.If you'd like more information about American Fidelity's privacy practices, please visit americanfidelity.com/privacy".
Oklahoma Provider Partner Consultant, DentaQuest
Sun Life, Oklahoma City
You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world. DentaQuest manages dental and vision benefits for more than 33 million Americans. Our outcomes-based, cost-effective solutions are designed for Medicaid and CHIP, Medicare Advantage, small and large businesses, and individuals. With a focus on prevention and value, we aim to make quality care accessible to improve the oral health of all. Job Description: Location: **Must be located in Oklahoma. Preferably in Oklahoma City Metro-Area, Enid, Tulsa Metro-Area or Lawton**At Sun Life, we look for optimistic people who want to make life brighter for our Clients. We understand the value of diverse cultures, perspectives, and identities, and want you to bring your full and authentic self to work. Every day, you'll be empowered and challenged by working with dynamic colleagues to find new and innovative ways to make Sun Life the best benefits company in America. The o pportunity: The Provider Partner is the primary on site point person for providers to improve their understanding of our benefit programs, policies and procedures. The Provider Partner is responsible for provider networks with regard to office education, technology promotion, network recruitment (expansion and strengthening utilization), and onboarding of newly contracted providers. The Provider Partner is also responsible for administering on-site office reviews as required by network rules and regulations. How you will contribute: Maintain visibility within their market, with an eye toward managing their network across all product lines. Analyze and monitor provider cost reports on an ongoing basis to educate and improve providers' cost and quality performance. Actively support VBP (Value Based Pay) program. Responsible for recruiting new providers and maintaining network participation by providing support to dentists and dental office managers to improve their understanding of all available benefit programs. Responsible for educating providers, serve as primary point of contact for instruction and advising of the comprehensive policies and procedures involving all phases of the corporation's benefits and contracts through office visits and communication over the phone and email. Promote dentist adoption of technology solutions by promoting Web applications and increasing the volume of electronic claims. Seek continuous improvements by recommending changes in internal methods and procedures to Quality Assurance process. Facilitate Oral Health presentations to various educational institutions and organizations. Represent clients and company at trade shows, health fairs, audits, dental summits, etc. throughout the designated market and/or state. Responsible for creation, and submission of all required reports. Acts as a subject matter expert for their respective geographic area Develop complete understanding of the Office Reference Manuals for implementation within their region. Develop and continually improve personalized presentations of company benefit programs Provide recommended solutions to market related issues. Measure impact of provider satisfaction (as tied to annual objectives of the team) and respond to provider issues. Organize and present information to providers and their staff by speaking before various provider organizations and representing the corporation in dental related activities. Assist in problem resolution by identifying improvement opportunities, evaluating feasibility of programs and presenting recommendations when appropriate. Performs in depth analysis of fee schedules, including fee schedule comparisons, to negotiate competitive custom fee schedules where needed Provides regular updates to senior management on internal and external issues affecting network market performance. Develop and implement processes to improve overall client and provider satisfaction Develop and maintain relationships with appropriate functional areas within DentaQuest to ensure effective contract performance Support innovative business practices and process improvement opportunities for current and prospective clients (e.g., P4Q, QARR, ER Diversion). Maintain a secondary network to ensure access to care for all eligible members Other duties as assigned What you will bring with you: Bachelor's Degree in Business, Healthcare Administration or related field (or relevant work experience) 3 years' related work experience in healthcare environment Strong presentation skills Excellent verbal and written communication skills Ability to work independently and as part of a team Knowledge of Microsoft Office Proven problem-solving skills Up to 50% local travel Problem solving and training experience Ability to make good judgment conclusions based on data available with minimal supervision Preferred Qualifications: Dental knowledge with five (5) or more years of office experience. Managed Care experience. Do you see yourself in this role even if you haven't checked all the boxes above? We welcome all talented candidates and are committed to a culture that represents diversity in all forms. If you think you might thrive in this setting, we would love to hear from you. Not ready to apply yet but want to stay in touch? Join our talent community to stay connected until the time is right for you! Life is brighter when you work at Sun Life Excellent benefits and wellness programs to support the three pillars of your well-being - mental, physical and financial - including generous vacation and sick time, market-leading paid family, parental and adoption leave, a partially-paid sabbatical program, medical plans, company paid life and AD&D insurance as well as disability programs and more Retirement and Stock Purchase programs to help build and enhance your future financial security including a 401(k) plan with an employer-paid match as well as an employer-funded retirement account A flexible work environment with a friendly, caring, collaborative and inclusive culture Great Place to Work Certified in Canada and the U.S. Named as a "Top 10" employer by the Boston Globe's "Top Places to Work" two years running All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you are a California resident, the salary range for this position is:Southern region: $69,400 - $104,100 annually Central region: $73,100 - $109,700 annually Northern region: $78,200 - $117,300 annually If you are a Colorado resident, the salary range for this position is $66,200 - $99,300 annually.If you are a New York resident, the salary range for this position is $78,200 - $117,300 annually.If you are Washington resident, the salary range for this position is $73,100 - $109,700 annually.We consider various factors in determining actual pay including your skills, qualifications, and experience. In addition to salary, this position is eligible for incentive awards based on individual and business performance as well as a broad range of competitive benefits. Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter -for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more. At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs. # LI- remote Our Affirmative Action Program affirms our commitment to make reasonable accommodation to the known physical or mental limitation of otherwise-qualified individuals with disabilities or special disabled veterans, unless the accommodation would impose an undue hardship on the operation of our business. Please email [email protected] to request an accommodation. At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.For applicants residing in California, please read our employee California Privacy Policy and Notice. Job Category: Sales - Client Relationship ManagementPosting End Date: 30/05/2024All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected vetera n