Posting Number:Staff_0403188Classification Title:StaffWorking Title:Building Services SpecialistDatatel Position ID:BUCS5BUSESPE0AAnnual Hours:2080Placement Range:$17.45 - $19.63Position Type:RegularJob Category:Non-ExemptGeneral Description:The job function of the Building Services Specialist is to contribute to the well-being of the College by providing work direction and assistance in a wide variety of activities, including the relocation of office equipment; relocation of offices; set-ups of meeting rooms; set-ups of College-sponsored events; campus events as needed, back-up of custodial services; support of winter weather operations; and related duties, to effectively utilize the space available, as directed.Reports To:Building and Campus Services ManagerWhat position(s) reports to this position?:Provides daily direction for:Building Services AssistantsStudent Employees (STEP/FWSP)Minimum Education/Experience:Three years of full-time work experience in facilities management, event scheduling/set-up & breakdown, or related area.Valid Driver's License.Required Knowledge, Skills & Abilities:Experience with MicroSoft Office or similar software.Ability to work with and direct the work of other people effectively.Ability to effectively communicate, both orally and in writing.Ability to operate a forklift, tractor, and other similar lifting and moving equipment.Ability to effectively use a variety of hand tools.Ability to read simple drawings and plans.Knowledge of safety practices and procedures.Must be available on a twenty-four (24) hour, seven (7) day per week basis for recall.Physical Demands/Working Conditions:1. GENERAL PHYSICAL REQUIREMENTS:Heavy work: This position requires the person to occasionally exert up to 100 pounds of force and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to grasp, lift, carry, push, pull or otherwise move objects.2. PHYSICAL ACTIVITIES:This position requires the person to frequently move about the various campuses and warehouses.This position requires the person to frequently communicate with and listen to administration, faculty, staff, students, and vendors to perform the essential functions of the position. Must be able to exchange accurate information in various situations.This position frequently requires the person to operate a computer and other equipment to perform the essential functions of the position.This position requires the person to frequently remain in a standing and stationary position.This position requires the person to frequently ascend/descend a ladder to perform the essential functions of the position.This position requires the person to frequently position self to move, lift, push, pull, work on, or operate equipment or furniture.This position requires the person to frequently position self to access materials that may be above head or at ground level.This position requires the person to use upper and lower body to exert force up to 100 pounds to grasp, push, pull or lift materials or equipment.3. VISUAL ACUITY:This position requires the person to judge, observe and assess the accuracy, neatness, thoroughness of work assigned or to make general observations, and operate heavy machinery.4. WORKING CONDITIONSThis position's essential functions are performed both indoors and outdoors. When working outdoors this person is subject to extreme cold (temperatures below 32 degrees) and extreme hot temperatures (temperatures above 100 degrees).This position requires the person to communicate above ambient noise levels and exchange accurate information in various situations.This position requires the person to frequently be exposed to hazards such as but not limited to: vibration; close proximity to moving mechanical parts, moving vehicles, and/or electrical current; working on scaffolding and high places; and exposure to high heat or exposure to chemicals.This position requires the person to frequently be exposed to fumes, odors, dusts, mists, gases, and/or poor ventilation.This position requires the person to frequently perform essential functions in close quarters; crawl spaces; shafts; small, enclosed rooms; and narrow aisles or passageways.This position has some risk of occupational exposure to human blood or other potentially infectious materials.Preferred Qualifications:Associate degreeExperience with computerized event scheduling systems.Supervisory work experience or training.Work Hours:7:30 am-4:30 pm Monday-FridayDepartment:Building Campus ServJob Open Date:01/11/2024Open Until Filled:NoJob Duties (Position Specific):(The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.)Job Duties (Duties Assignment Statement):ESSENTIAL FUNCTIONS:Perform the duties of the Building and Campus Services Manager in his absence.Receive and generate work orders, coordinate activities, estimate job and staffing requirements, and establish priorities to effectively maintain an even flow of activities, as directed.Inspect and maintain Facilities Management resources related to events.Review event schedule/space reservations and approve requested resources.Coordinate with vendors/contractors for the repair or replacement of College furniture and event resources.Establish job assignments and assist crew in the same operation of those assignments on a timely basis.Monitor the results of completed job assignments to ensure quality of performance.Ensure Facilities Management Inventory Control Specialist is formally notified of fixed asset transfers to accurately maintain inventory records.Observe workers and work practices to ensure that protective devices are utilized, and that safe work procedures are followed.Maintain a positive relationship between the crew and all College customers to effectively carry out assigned responsibilities.Advise the Building and Campus Services Manager of significant matters and support the College administration in the achievement of their goals and operational purposes.Establish job assignments and supervise a crew in the removal of snow and ice from campus sidewalks, drives, and parking lots during inclement weather.Operate a forklift, tractor, and other similar lifting and moving equipment for the successful completion of assigned tasks.Prepare reports related to work responsibilities.MARGINAL FUNCTIONS:Assist in monitoring the custodial services, contractors, taking the lead role when the Building and Campus Services Manager is absent.Job Duties (Safety / Policy & Procedures):Abide by the policies and procedures published in the Board of Regents Policies and College Policies & Procedures.Contribute to a safe educational & working environment.Adhere to established safety and health procedures and practices for the purpose of providing injury and illness prevention for self and others.Complete quarterly health and safety training pursuant to OCCC's established safety and health procedures and practices.Participate in all applicable OCCC emergency, evacuation, shelter in place drills, and be prepared to take action and assist others in taking appropriate action should a health or safety emergency occur.

Customer Service Specialist

Service Experts, Oklahoma City

Why You Should Join the Service Experts Team?Our team consists of the very best; we believe in doing what is right for our customers and our employees. We provide our employees with the training, support and an opportunity for unlimited professional growth. Join us and become an EXPERT!Service Experts Company Perks and Benefits for YOU Generous PTO provided:20 paid days off within your first year of employment (vacation & national holidays)25 paid days off after your 2nd year of employment No layoffs during "Slow Season" - due to our extensive customer base, you will never have to worry about not being able to provide for your family year-roundReady to get out of your work truck? We have ample advancement and career-growth opportunities available across the U.S.Hold on to your more of your paycheck with Company-sponsored Medical, Dental, and Vision Insurance programsWe provided wellness program options for free employee medicalCompany-provided smart phone, tablet, uniform plan, and tool replacement programWe'll make you better at what you do with our internal Training AcademyBest-in-class 401(k) Retirement Savings Plan with attractive company matching contributionsCompany-paid employee Life Insurance with options for YOU and your Family!Short-term and Long-term disability insurance options that will protect you and your family if you are unable to workSupplemental benefit programs such as: Legal advice, pet insurance, and health advocacy programsCome join the BEST and the BIGGEST team in HVAC: Service Experts Heating, Air Conditioning, & Plumbing!Position Summary: The Customer Service Specialist handles customer service requests, appointment booking, customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one-call resolution. The Customer Service Specialist will be responsible for assisting in day-to-day operation of the Center. Key Responsibilities:Answers incoming phone calls from customers and assists call or routes call to appropriate person Maintains good customer relations and ensures that all calls meet Service Experts' standards Handles and resolves a variety of customer concerns, complaints, and questions by phone, email, Chat, (questions may include billing inquires, technician ETA, scheduling issues, and general company product and service questions) Resolves problems by clarifying issues, researching, exploring answers/alternative solutions, implementing solutions, and escalating unresolved issues Maintains customer records by updating account information Accurately dispositions calls in call monitoring software Adheres to CPI compliance regulations when taking payments over the phone Updates capacity planner whenever calls or booked, rescheduled or cancelled Works with Sales and Service Coordinator to improve accuracy in scheduling and speed of response Communicates with customers on the status of service calls Assists with dispatching as needed Continually maintains working knowledge of all company products, services, and promotions Working with dispatch to improve accuracy in scheduling and speed of response Reliable attendance and on-time job performance Performs similar/other duties as needed or assigned Qualifications:High school diploma or equivalent with 1 year experience working in customer service or other customer-facing environment Experience or training the use of computers and related systems in an administrative office environment Must be able to multi-task and work effectively in fast-paced and constantly changing work environment. Must be comfortable switching rapidly between tasks with no loss in efficiency and effectiveness. Excellent customer-service, communication, and interpersonal skills Effective communication skills to communicate with customer and to resolve customer issues, complaints, or concerns Ability to effectively communicate with co-workers and customers in a pleasant, business-like, and customer-focused manner. Ability to communicate with a diverse customer population. Ability to work effectively in both a team and an independent environment Ability to make decisions based on established guidelines and procedures Ability to accept empowerment and to be prepared to make decisions regarding customer satisfaction with confidence Effective organizational and time-management skills. Must be able to prioritize work based on service demands An understanding and knowledge of the HVAC/Refrigeration Industry is an asset