Certification Manager Salary in New Orleans, LA

Program ManagerCenter for Airborne Infection & Transmission ScienceLocation: New Orleans, LASummaryThe Program Manager will assist with pre and post award grants and contracts. They will coordinate the day-to-day operation of the Center for Airborne Infection & transmission Science (TUCAiTS). He/She will provide administrative support as needed. They will work closely with the Senior Section Administrator to support faculty, staff, and students. Duties include the coordination and management of the Centers calendars, monthly meetings and conferences, visitor's itinerary and other events as needed. They will process requisitions, reconciliations, record keeping, correspondence, timekeeping, travel arrangements & reimbursements, ordering of office supplies and other support duties as required. The position also supports the Center with data gathering, entry, and validation for various projects as well as internet/intranet updates and other means of effectively conveying and communicating data and information. The Program Manager will work with graduate students to ensure degree requirements are met, thesis defense is prepared and printed, and scheduled. Required QualificationsBachelor's DegreeORHigh School Diploma and Ten (10) years of experience providing advanced level administrative and coordination support."Any appropriate combination of relevant education, experience and/or certifications may be considered"Preferred QualificationsBachelor's Degree in Business/Accounting Experience in data management, recordkeeping, and budget and office management.Knowledge of the academic and administrative structure and procedures of Tulane University.

Are you seeking a thrilling opportunity to be part of a world-renowned hospitality brand known for its unwavering commitment to exceptional service and unparalleled guest experiences?..Look no further than Hilton New Orleans Riverside !We are currently seeking a talented and passionate Assistant Food and Beverage Manager to join our team!Located on the banks of the Mississippi, this exciting property boasts 1,622 rooms, 137,000+ square feet of meeting space, and several unique dining experiencesCheck us out: Hilton New Orleans Riverside | Food & DrinkThis is a fantastic opportunity to refine your skills and expand your knowledge in a creative atmosphere, alongside our award-winning team.We are seeking an energetic individual who is career driven, with a positive approach to hospitality. In this role, you will assist in the execution and leadership of our restaurant outlets.The ideal candidate will: Thrive in a high-volume environment with a passion for guest satisfaction and creating memorable experiences Have experience in developingand building comradery amongst teams Have a well-rounded background in various restaurant styles with a keen eye for details and exceptional organizational skills. This is aFull-Timeposition, candidates will need full availability including: nights, weekends and holidays.Growing and developing our team into the future leaders of the hospitality world is engrained in our culture.We are excited to provide you with the experience and knowledge that will continue to excel your career!...Interested? Apply to join our team today!What will I be doing?As an Assistant Manager of Food and Beverage, you would be responsible for assisting in the daily management of activities and services of all hotel food and beverage operations (kitchens, restaurants, banquets, lounges, room service, coffee shops, etc.) in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standard: Assist in the management of all Food and Beverage operations to include, but not limited to, guest service, food and beverage quality, inventory management, outlet reservations and occupancy, systems management, budget and forecasting, marketing, report generation, department management and meeting participation and facilitation Ensure consistency in food quality and presentation and monitor cost and portion controls Assist in monitoring and developing team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolve guest concerns Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Ensure compliance with health, safety, sanitation and alcohol awareness standards Assist in recruiting, interviewing and training team members What are the benefits of working for Hilton?*Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Go Hilton travel program: 100 nights of discounted travel Access to your pay when you need it through DailyPay Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount! Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications Flexible shifts and days off Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare Mental health resources including free counseling through our Employee Assistance Program Best-in-Class Paid Time Off (PTO) 401K plan and company match to help save for your retirement **Available benefits may vary depending upon property-specific terms and conditions of employmentWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Are you seeking a thrilling opportunity to be part of a world-renowned hospitality brand known for its unwavering commitment to exceptional service and unparalleled guest experiences?..Look no further thanHilton New Orleans Riverside!We are currently seeking a talented and passionateRestaurant Manager to join our team at Drago's!Located on the banks of the Mississippi, this exciting property boasts 1,622 rooms, 137,000+ square feet of meeting space, and several unique dining experiencesCheck us out: Hilton New Orleans Riverside | Drago's SeafoodThis is a fantastic opportunity to refine your skills and expand your knowledge in a creative atmosphere, alongside our award-winning team.We are seeking an energetic individual who is career driven, with a positive approach to hospitality. In this role, you will assist in the execution and leadership of our restaurant outlets.The ideal candidate will: Thrive in a high-volume environment with a passion for guest satisfaction and creating memorable experiences Have experience in developingand building comradery amongst teams Have a well-rounded background in various restaurant styles with a keen eye for details and exceptional organizational skills. This is aFull-Timeposition, candidates will need full availability including: nights, weekends and holidays.Growing and developing our team into the future leaders of the hospitality world is engrained in our culture.We are excited to provide you with the experience and knowledge that will continue to excel your career!...Interested? Apply to join our team today!What will I be doing?As a Restaurant Manager, you would be responsible for assisting the manager in directing and organizing the activities and services of a hotel food and beverage outlet (restaurant, lounge, room service, coffee shop, etc.) to deliver an excellent guest experience. Specifically, you would be responsible for performing the following tasks to the highest standards: Assist in the management of operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counselling and evaluations and delivering recognition and reward Assist in monitoring and assessing product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly Ensure compliance with health, safety, sanitation and alcohol awareness standards Assist in initiating and implementing marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue Assist in recruiting, interviewing and training team members Act in the absence of the manager, as needed What are the benefits of working for Hilton?*Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Go Hilton travel program: 100 nights of discounted travel Access to your pay when you need it through DailyPay Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount! Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications Flexible shifts and days off Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare Mental health resources including free counseling through our Employee Assistance Program Best-in-Class Paid Time Off (PTO) 401K plan and company match to help save for your retirement **Available benefits may vary depending upon property-specific terms and conditions of employmentWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Manager, IT Project ManagementVP Technology/InfrastructureLocation: New Orleans, LASummaryThe Manager provides direction, oversight, and leadership to ensure the successful execution of all IT projects, adherence to best practices, project status reporting, and delivery of high-quality outcomes. This position possesses strong project management expertise and a passion for driving continuous improvement.Required Qualifications* Bachelor's Degree in Computer Science, Information Technology, Business Administration, or a related field.* 6 years of project management experience, including strategic planning experience and development of project management framework. Preferred Qualifications* Proven senior-level project management experience, including strategic planning experience and development of project management frameworks.* Experience in higher education.* Proficient in leveraging Jira for project management tracking and reporting.* Experience in demand management or capacity planning.* Project Management Professional (PMP) certification.

Are you seeking a thrilling opportunity to be part of a world-renowned hospitality brand known for its unwavering commitment to exceptional service and unparalleled guest experiences?..Look no further thanHilton New Orleans Riverside!We are currently seeking a talented and passionateFood and Beverage Managerto join our team!Located on the banks of the Mississippi, this exciting property boasts 1,622 rooms, 137,000+ square feet of meeting space, and several unique dining experiencesCheck us out: Hilton New Orleans Riverside | Food & DrinkThis is a fantastic opportunity to refine your skills and expand your knowledge in a creative atmosphere, alongside our award-winning team.We are seeking an energetic individual who is career driven, with a positive approach to hospitality. In this role, you will assist in the execution and leadership of our restaurant outlets.The ideal candidate will: Thrive in a high-volume environment with a passion for guest satisfaction and creating memorable experiences Have experience in developingand building comradery amongst teams Have a well-rounded background in various restaurant styles with a keen eye for details and exceptional organizational skills. This is aFull-Timeposition, candidates will need full availability including: nights, weekends and holidays.Growing and developing our team into the future leaders of the hospitality world is engrained in our culture.We are excited to provide you with the experience and knowledge that will continue to excel your career!...Interested? Apply to join our team today!What will I be doing?As aFood & Beverage Manager, you would be responsible for assisting the manager in directing and organizing the activities and services of a hotel food and beverage outlet (restaurant, lounge, room service, coffee shop, etc.) to deliver an excellent guest experience. Specifically, you would be responsible for performing the following tasks to the highest standards: Assist in the management of operations to include, but not limited to, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Assist in monitoring and developing team member performance to include, but not limited to, providing supervision, conducting counselling and evaluations and delivering recognition and reward Assist in monitoring and assessing product quality and service and satisfaction trends, evaluate and address issues and make improvements accordingly Ensure compliance with health, safety, sanitation and alcohol awareness standards Assist in initiating and implementing marketing and up-selling techniques to promote restaurant food and beverage and services and to maximize overall revenue Assist in recruiting, interviewing and training team members Act in the absence of the manager, as needed What are the benefits of working for Hilton?*Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: Go Hilton travel program: 100 nights of discounted travel Access to your pay when you need it through DailyPay Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount! Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications Flexible shifts and days off Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare Mental health resources including free counseling through our Employee Assistance Program Best-in-Class Paid Time Off (PTO) 401K plan and company match to help save for your retirement **Available benefits may vary depending upon property-specific terms and conditions of employmentWhat are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Business Continuity ManagerEnterprise Risk ServicesLocation: New Orleans, LASummaryThe Business Continuity Manager will report to the Director of Disaster Cost Recovery and Business Continuity and will oversee Tulane's business continuity program. The Business Continuity Manager will lead the development, testing, and maintenance of Tulane's university-wide business continuity plan and will ensure effective plan development, testing, and maintenance for those departments and divisions with essential functions and services which cannot be interrupted without causing serious harm to Tulane's academic and research mission.This role plays a critical part in ensuring the university's resilience in the face of disruptions by identifying potential risks, developing strategies to mitigate those risks, and creating plans to ensure the continuity of essential functions. The responsibilities of the Business Continuity Manager also includes conducting risk assessments to identify potential threats to business operations and assessing their potential impacts; developing, implementing, and maintaining comprehensive business continuity plans and procedures; working cross-functionally to integrate continuity plans across departments, ensuring alignment with organizational priorities and resources; maintaining and test existing business continuity plans regularly, running drills and exercises to validate effectiveness; managing the invocation of continuity plans during actual disruptions; assisting with response efforts; analyzing response efforts following disruptions to identify areas for improvement in continuity plans and staying up-to-date on industry best practices and standards for business continuity management.Required Qualifications* Bachelor's Degree in Business Continuity Management, Emergency Management, or a related field. * Minimum 3-5 years of experience in business continuity planning, administrative analysis, or an equivalent combination of education and experience)Preferred Qualifications* Experience utilizing cloud-based business continuity planning software such as Kuali Ready* Experience working in higher education * Experience in coordination of continuity and recovery operations with risk management operations and business interruption/extra expense insurance coverages* Certified Business Continuity Professional (CBCP) or similar certification (preferred)

Job Description Summary Sonesta ES Suites New Orleans is looking for a Guest Services Agent (GSA). The GSA is responsible for consistently delivering results that contribute to the mission and overall success of the hotel by accomplishing performance objectives covering the front desk and is support for the Operations Manager. The GSA serves as the point person with regard to the Front Desk technology systems and in-house guest relations during their shift. The GSA is first point of contact and therefore represents the brand as all guests enter the hotel.Job DescriptionDUTIES AND RESPONSIBILITIES:Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.Register guests, issue room keys, and provide information on hotel services and room location. Answer phones in a prompt and courteous manner.Accurately process all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposit, and counting/ securing assigned bank.Responsible to maintain the security of cash, credit card transactions, and guest information.May routinely book guest reservations for individuals and/or groups that are requested either by phone or from within the hotel; process cancellations, revisions, and information updates on changes. Up-sell rooms where possible to maximize revenue.Follow the overall seasonal demand reservation strategy as communicated by the hotel management team with regard to room type and length of stay pricing.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.Service the shoppe and the pour by ensuring guests receive the service and products offered by the hotel. Follow all local laws with regard to alcoholic beverage sales.Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Issue, control and release guest safe-deposit boxes.Comply with federal, state and local laws regarding health, safety, and alcohol services.Perform other duties as assigned.QUALIFICATIONS AND REQUIREMENTS:High School diploma or equivalent required.One year of previous hotel experience, or retail customer service preferred.Previous background from the extended stay industry preferred.Ability to speak, read, and write fluent English; other languages beneficial.Professional verbal and written communication skills.Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred.Problem solving, reasoning, motivating, organizational and training abilities preferred.Experience with Microsoft Office and Opera systems preferred.Will be required to obtain a ServSafe certification.May be required to obtain a TIPS certification.Valid driver's license required.Frequently standing up, bending, climbing, kneeling, and moving about the facility.Carrying, lifting or pulling items weighing up to 50 pounds.Frequently handling objects and equipment.Standing for extended periods of time.Will be required to work mornings, evening, weekends, and holidays. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Responsible for the daily operations and management of restaurant, including the selection, development and performance management of salaried managers and hourly staff. Oversee the planning, organizing, training and leadership necessary to achieve established goals and objectives in sales, costs, profitability, employee retention, guest satisfaction, service standards and food & beverage quality, and overall restaurant cleanliness and sanitation. Work closely and collaboratively with Director of Restaurant Operations to ensure restaurant is operated at the highest standard.ESSENTIAL FUNCTIONS:• ManagementCreate a positive and productive working environment that supports fun balanced with pride and performanceSet and follow up manager goals and areas of ownershipMaintain regular and consistent communication with management team to ensure smooth operations per company standardsSet and maintain all restaurant standards. Maintain professional restaurant image including overall cleanliness as well as proper uniform and appearance standards.Hold management and staff accountable for performanceMBWA - Manages By Walking AroundAvailable at all times on the floor for guests and staff. Touch every plate, touch every person.Oversee hiring, supervision, discipline, documentation and termination of employeesTraining, coaching and development of management and hourly staff by providing ongoing feedback, establishing performance expectations and overseeing performance reviewsCoordinate and communicate regularly with Training Department to review and ensure that trainees and existing staff are receiving the appropriate training for their continued growth and development within established service standards.Develop restaurant staffing plan and maintain appropriate staffing levels (manpower plan)Maintain an open door policyBe knowledgeable of restaurant policies regarding personnel and administer prompt, fair, and consistent corrective action for violation of company policies, rules and procedures as outlined in the Employee Handbook• Guest SatisfactionBuild relationships and Make GuestsEnsure positive guest service in all areas. Respond timely to all inquiries and/or complaints, taking appropriate action to resolve any guest issues.Create and maintain an environment that exists to make guests feel welcome and appreciated through attentive, friendly and courteous service• OperationsEnsure proper safety and security measures are in place to protect employees, guests and company assets. Complete proper documentation should an employee or guest incident occur.Uphold food safety, food handling and sanitation requirements to ensure the health and safety of guests and employeesCollaborate with Director of Restaurant Operations to ensure all operational standards, policies and procedures are being followed.• Financial / AdministrativeP&L statement - understand the function of and the ability to reconcileReconciliation of P&L statements with Director of Restaurant OperationsManages all elements of financial statements including labor, food cost, COG's, etc.Control prime costs while influencing operating costsUtilize labor effectively within budget while ensuring quality standardsPrepare and regularly review restaurant goals, budgets and period forecastingResponsible for ensuring that all financial and personnel/payroll related administrative duties are completed accurately, timely, and in accordance with company standardsOversee and adhere to cash handling and reconciliation procedures in accordance with company policy and procedures• GeneralMaintain company focus and visionThorough knowledge of all products (menu, wine, spirits, daily specials, promotions, etc.)Maintain regular communication with ownership, Director of restaurant Operations, corporate office departments and other GM's/Chefs. Actively prepare for and participate in meetings with managers, restaurant staff, ownership and corporate staff.Consult with and work closely with Human Resources Director in HR related mattersAttend appropriate and designated meetingsLead by example recognizing that he/she serves as a role model for entire staffPerform related work and other duties and special projects as neededREQUIREMENTS:High school diploma. Some college and/or college degree preferred.Minimum of 7-10 years of experience in a progressive management role, preferably in a high-volume and/or fine dining restaurantServSafe certification required (can be received in-house)Ability to read and write in English with excellent verbal, interpersonal and communication skillsStrong organizational, multi-tasking, time management, follow-up and analytical skills with solid attention to detail and accuracyProficiency in Microsoft Office programs, especially ExcelAbility to learn industry specific accounting softwareInternet skills including use of e-mails (Microsoft Outlook) and information gatheringAbility to work in a team-oriented, fast-paced environment with a customer service orientationStrong managerial skills and able to successfully prioritize and manage multiple responsibilitiesMust maintain a strong professional presence and present a well-groomed appearanceAbility to manage confidential business, customer and employee information with tact and discretionMust be able to respond calmly and make rational decisions when handling business related issues in a fast paced environmentWork is performed in a restaurant with varied temperatures. Must be able to sit or stand for extended periods of time, bend, stoop, reach, crouch, kneel, lift, push and pull. May occasionally lift, push, pull or move items weighing up to 50 pounds.Manual dexterity is essential. Must possess finger dexterity to use restaurant and office equipment adeptlyMust be able to dependably work a minimum of 50 hours per week; able to work a varied and flexible schedule as necessary including nights, weekends and holidays, to manage and operate the restaurant effectivelyMaintain presence in the community through professional societies and/or board involvementMust adhere to the established appearance, hygiene, and dress code guidelinesAbility to adhere to and comply with all rules and regulations of the companyGeneral Comments: This description is intended to describe the essential job functions and their requirements. It is not an exhaustive list of all duties, responsibilities, and/or requirements of the position. Other functions may be assigned and management retains the right to add to or revise this job description at any time, with or without prior notice. Employment is at-will and this job description does not imply an employment contract.We are an Equal Opportunity Employer and Drug-free Workplace. Dickie Brennan & Company participates in E-Verify, a federal program verifying each employee's right to work in the Unites States.

Stand For Something Good With Us!We make each day great - together. We create an exciting work atmosphere with a culture focused on our team, guests, and community. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."Shift Manager (Restaurant Supervisor)Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place unlike any other. As we experience tremendous growth, our leaders are the driving force to our continued success. We are seeking a positive and enthusiastic Shift Manager who loves to serve! This is an excellent opportunity for a leader with at least 1 year of restaurant leadership experience supervising a team… and someone interested in what we call - the Shacksperience: a clearly defined path to success for every employee who joins our company. From Team Member through various levels of Management, we believe that building confidence through knowledge and experience is the first step to your success. We provide an environment that encourages learning and growth, and we reward individuals who meet and exceed our standards of success. We are committed to taking care of our entire team through the opportunities it creates.What's In It For YOU:Career opportunities - we are growing!Up to 40-hour work week + quarterly performance bonuses8-week hands on training programMedical, dental and vision insurance401K plan with company matchPaid time off (3 weeks to start)Charitable opportunities to give backQualifications:At least 1 year of restaurant leadership experience supervising a teamFood Safety Certification according to local jurisdictionStrong problem solving skills     Effective communication skills, both written and verbal Responsibilities:Lead the day-to-day operational excellence of the Shack.Manage the flow of service to ensure the highest levels of safety, cleanliness, quality, and speed.Help build and lead high performance team of hourly Team Members.Complete operational support functions (i.e. Purchasing, Receiving, Inventory, etc.)Ensure compliance with wage and hour, EEO, Department of Health, etc.About UsBeginning as a hot dog cart in New York City's Madison Square Park, Shake Shack was created by Danny Meyer, Founder and CEO of Union Square Hospitality Group and best-selling author of Setting the Table. Shack Fans lined up daily, making the cart a resounding success, and donating all proceeds back to the park beautification efforts.  A permanent stand was eventually built…and the rest is Shack history! With our roots in fine dining and giving back to the community, we are committed to high quality food served with a high level of hospitality. Our team members enjoy a positive work environment that is deeply committed to the philosophy that we "Stand for Something Good."We are expanding across the U.S. and around the world! Join our #ShackFam Shake Shack is an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion, creed, age (over 40), disability (mental and physical), sex, gender identity, sexual orientation, gender expression, medical condition, genetic information, marital, military and veteran status.Our company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable laws.The date posted below is the deadline for applications being accepted for this position (but is subject to an extension)May/07/2024

Analyst III or Sr. (Utility Metering Infrastructure) **Date:** Apr 25, 2024 **Location:** New Orleans, Louisiana, United States **Company:** Entergy **Posting End Date:** **Work Place Flexibility:** Onsite **Legal Entity:** Entergy Services, LLC **JOB SUMMARY/PURPOSE** + The Senior Advanced Grid Operations Analyst (AGOA) is responsible for monitoring advanced grid equipment and ensuring secure connectivity, configuration, and device performance. Examples of advanced grid devices may include advanced meters, smart streetlights, intelligent electronic devices (IEDs) such as recloser or capacitor bank controls, and integrated distributed energy resources (DERs) such as batteries or utility-controlled customer loads like smart thermostats. The AGOA will monitor and analyze performance data for complex, automated, and integrated grid technology capabilities from a control center environment. For devices that are providing data to critical processes (like metering), the AGOA will work to ensure the timeliness, completeness and accuracy of the data being delivered. They will investigate process and technology exceptions—some of which must be resolved in a same-day timeline. Timely resolution of issues which impact electrical service to Entergy’s customers may require the AGOA to work on weekday evenings or Saturdays. The AGOA will also perform analysis to drive long-term investments in mesh network coverage. + Working closely with IT operations, network engineers and business stakeholders, the Advanced Grid Ops Analyst will determine if any issues with device performance are local to a specific device or due to broader problems with telecom networks, IT systems or company data. They will coordinate the resolution of issues by initiating incident tickets and/or field service work orders so that the appropriate groups can take action—i.e. telecom support, utility servicemen, IT support, customer service, back-office, etc. The AGOA is also responsible for planning and implementing configuration changes to devices over the network—typically for a large population of devices. Configuration changes can include device firmware, programming, or settings changes. The AGOA will need to resolve exceptions that result from the execution of configuration changes. + The Senior AGOA provides subject matter expertise for the business processes that are enabled by utility technology platforms along with the architecture of the technical solutions that enable them. They will identify and implement process improvements using data insights and automation technology—including ideation, requirements definition and development of technology improvements. During projects to implement new or enhanced technology, they will develop and execute test scripts. They also will coordinate incident response when core operations have been impacted—engaging appropriate IT support teams and communicating across the enterprise with key stakeholders. In addition to developing effective process documentation and providing training to peers, they will produce metrics on core processes. The senior AGOA will present content to leadership on a regular basis—including performance trends, progress on continuous improvements and root cause analysis for major incidents. **JOB DUTIES/RESPONSIBILITIES** + Responsible for timely resolution of issues that impact electric service to customers—i.e. troubleshooting any failure of remote connect/disconnect of advanced meters and trouble-shooting of integrated solution capabilities + Investigation of problematic devices—including coordination of work by other teams and any follow-up required for resolution; engaging partners in field services, IT, lab, telecom, back-office and customer service as needed + Resolving exceptions encountered during configuration changes to connected devices—i.e. meter metrology and firmware changes + Identifying problems with core IT systems and networks and engaging the appropriate technical teams to collaborate on trouble-shooting and drive resolution; driving IT partners to outcomes that meet the needs of our customers + Capturing incidents and problem management learnings as knowledge management use cases for training and archival purposes + Following established and approved procedures; contribute findings and experience towards updates to existing procedures; adhering to standard Service Management (problem, incident, and knowledge management) processes + Developing and implementing plans for changing device configuration across a large volume of devices—i.e. one million meters; managing risks, issues, and schedule during the execution of device change control activities + Monitoring the performance of robotic process automation tools—aka bots—and ensuring that those solutions have adequate controls for quality assurance; troubleshooting issues and resolving exceptions + Leading the development and optimization of reports, dashboards and automation tools for the purposes of realizing desired process outcomes—leveraging tools like Python and Microsoft Power Apps + Testing new process, procedure and technology releases to ensure seamless business operations during the execution of initiatives that impact the steady-state—i.e. major projects, software releases, vendor product upgrades, etc.; participating in change management planning and execution activities in support of these initiatives + Collaboration with peers across the enterprise to help develop solutions for complex issues—i.e. network performance optimization, human performance improvements, improved safety outcomes, IT system performance improvements, etc. + Tracking device events and alarms as needed over pre-determined time-frames to identify trends; conducting complex modeling, forecasting, and variance analysis to identify operational efficiencies involving devices—i.e. advanced electric meters—into priority categories; triaging actionable issues + Developing business processes and standard operating procedures; leading workshops to critically examine processes for integrity and efficiency; refining and creating new processes and procedures as necessary + Training peers and process stakeholders on process execution and use of applicable technology; serving as subject-matter expert for business processes being executed + Coordination of incident response—making operational decisions based on incident scope/severity, engaging appropriate teams across the utility/IT and communicating impact to stakeholders + Providing knowledge and insight on utility processes leveraging technology—supporting both continuous improvement and IT project efforts; communicating the impact of technology problems and enhancements to stakeholders so that effective business decisions can be made + Presenting operational performance to management regularly **MINIMUM REQUIREMENTS** **Minimum education required of the position** + Bachelor's Degree in science, engineering, math, business, or information technology required or 8 years of equivalent work experience. + Master’s Degree preferred. **Minimum experience required of the position** + **Analyst, III:** At least 4-6 years of professional experience; professional experience in a control/operations environment preferred—i.e. telecom, energy or utilities operations + **Analyst, Sr** : At least 6 years of professional experience; professional experience in a control/operations envrionment preferred—i.e. telecom, energy or utilities operations **Minimum knowledge, skills and abilities required of the position** + Ability to work rotating Saturday shifts (from 8am to 4pm)—typcially one Saturday every 6-8 weeks; ability to work evening hours, weekends and holidays as needed to meet customer expectations + Effective written and verbal communication; ability to execute complex procedures and solve problems via critical thinking + Capable of learning to effectively work in all systems supporting utility operations—i.e. AMI Head-end System (HES), Meter Data Manager System (MDMS), Customer Care System (CCS), Enterprise Asset Management system Maximo, Geographical Information System (ArcGIS), Storm Assist, etc. + Ability to work independently without continuous oversight + Ability to investigate and resolve technical/data issues impacting the successful operation of connected devices—including remote operation and usage data capture for advanced meters + Analytical skill set with advanced knowledge and capability in Microsoft Office: Word, Excel, PowerPoint + General knowledge of database-related concepts and internet-of-things (IoT) concepts + Compentency performing data entry and system monitoring to assure data and transaction quality that impacts financial operations like customer billing + Ability to trouble-shoot and solve problems by analyzing data from multiple sources and timelines—including incorporating cost/benefit and operational risk analysis into decisions and recommendations + Ability to handle sensitive customer and operational information + Advanced knowledge of the various failure modes for advanced meter technology preferred—including identification and resolution paths + Basic understanding of enterprise/solution architecture preferred + Technical capability across multiple pillars of operational work—including automation, configuration management, and troubleshooting of connected devices + Ability to train peers in a similar work function + Able to present to management on core processes; able to identify/present solutions for performance/quality issues **Any certificates, licenses, etc. required for the position** + ITIL Certification Preferred **OTHER ATTRIBUTES** **Functional Knowledge -** Knowledge (advanced) of utility operations, information technology service delivery model, metering, telemetry, intelligent electronic device (IED) or internet-of-things (IoT) concepts preferred; knowledge of the technology behind the operation and remote control of internet-enabled devices preferred; knowledge of mesh network concepts preferred **Business Expertise** - Understanding of the utility business model preferred; advanced understanding of utility operations field practices preferred; understanding of ITIL practices preferred; understanding of how devices and their data are being used throughout the enterprise preferred **Leadership -** Ability to organize and lead a team of peers and/or stakeholders to solve challenging problems; capable of thought leadership on core technology and processes **Problem Solving -** Ability to identify problems and actively seek solutions both independently and engaging others for help; ability to identify and prioritize activities and tasks within a set of predefined constraints; ability to analyze data, identify trends, and determine the likely causes of problems **Impact -** Responsibility for device data collection, device performance and proper execution of automated business processes—i.e. meter-to-cash; responsible for understanding the proper operation of technical solutions and processes to ensure the best value to the customers and organization **Interpersonal Skills -** Ability to communicate clearly in person, over the phone and in writing; ability to problem-solve in a team environment; ability to transfer knowledge and train colleagues who are new in position \#LI-TM1 **Primary Location:** Louisiana-New Orleans Louisiana : New Orleans **Job Function** : Professional **FLSA Status** : Professional **Relocation Option:** No Relocation Offered **Union description/code** : NON BARGAINING UNIT **Number of Openings** : 1 **Req ID:** 114587 **Travel Percentage** :Up to 25% An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please clickhere (https://jobs.entergy.com/content/EEO/?locale=en\_US) to view the EEI page, or see statements below. **EEO Statement:** The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated. **Accessibility:** Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click **here ([email protected]?subject=Accessibility)** and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request. **Additional Responsibilities:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. **Entergy Pay Transparency Policy Statement:** The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c). **Equal Opportunity (https://www.dol.gov/agencies/ofccp/manual/fccm/2l-equal-opportunity-clauses-and-other-requirements/2l00-equal-opportunity)** and **Pay Transparency (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp\_%20English\_formattedESQA508c.pdf)** . **Pay Transparency Notice:** Pay Transparency Nondiscrimination Provision (dol.gov) (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp\_%20English\_formattedESQA508c.pdf) The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact [email protected] to schedule a time to review the affirmative action plan during regular office hours. **WORKING CONDITIONS:** As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties. **Please note:** Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position. **Job Segment:** Testing, Firmware, Solution Architect, QA, Quality Assurance, Technology, Quality