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Incident Manager Salary in Marietta, GA

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Serve in a technical writing capacity in regard to the derivation of procedures for preventative or corrective maintenance activities. Assist Data Center Manager with the database management of maintenance discrepancies and work with Operations management to resolve site issues based on agreed upon priorities. Trouble Ticket Management Work Order Completion Process Infrastructure projects (Internal/Customer) including cage build-outs, overhead installations, rack and stack. Navigate and utilize a CMMS system. Use developed procedures to solve problems Assist in asset and consumable inventory management. Responsible for the tracking and proper labeling of all equipment per established procedures. Ensures that processes are completed in a timely manner pertaining to Service Level Agreements (SLA) and data is uploaded to the OSS accordingly. Provide physical security within the CoreSite premises. Provide day-to-day exceptional customer service and support. Incident escalation and report writing Monitor the building fire alarm system. Maintain and complete regular facility and security tours documenting and responding to found issues. Adhere to and promote CoreSite's Principles of Operational Excellence Knowledge, Skills & Abilities:Knowledge:Expert understanding of the electrical and mechanical systems used in a facility and data center environment, including, but not limited to the following: electrical distribution and layout, Transformers, PLC's, Generators, Switchgear, UPS systems, STS', ATS' PDU's, Chilled Water Systems, CRAC/CRAH's, Pre-Action Sprinkler Systems Expert knowledge of NEC, NFPA 70E, NFPA 72, NFPA 25, and compliance issues as well as building codes in regard to fire life safety Expert knowledge of fiber optics / cabling infrastructure and industry best practices. Expert knowledge in industrial safety best practices (i.e. lockout/tag out, arc flash protection, OSHA and state regulations) Expert knowledge and experienced with data trending / tracking and analysis and ability to rapidly learn and use PC based, integrated critical monitoring systems Skills:Minimum of 5-7 years of experience installing, maintaining, and/or troubleshooting large commercial and industrial systems including: Chilled Water Systems, Large Centrifugal Chillers, Cooling Towers, Heat Exchangers, Water Treatment Systems, VFD's and Pumps, HVAC equipment, CRAC/CRAH's, Humidification Systems, BMS and PLC Controls, Emergency Standby Diesel Generator Systems, Fuel/Oil systems, 480/277 and 208/120 electrical generation and distribution, Static UPS Systems, and Double Interlock Pre-Action Systems Proven leadership skills Proven expert and laying out, pulling, dressing, and terminating fiber and copper communications cabling. Experience diagnosing and repairing IT hardware, servers, network switches, structured cabling. Excellent communication skills, both written and oral including Microsoft Suite (Word, Excel, PowerPoint, Project). Abilities:Ability to communicate effectively with customers and internal staff. Ability to coordinate, supervise and communicate with contractors who perform maintenance or upgrade work on these systems. Ability to learn quickly and address issues as they arise during normal working hours or after hours. Ability to operate in and promote a rigorous process-driven team environment Ability to logically analyze and solve problems Ability to effectively multi-task multiple projects Operate Hand and Machine Tools (hammer, drill, saw, etc.) Operate electrical tools such as a multi-meter or infrared camera Education/Experience:Bachelor's degree in Mechanical or Electrical Engineering or equivalent time in rate. 5 or more years in a mechanical/electrical position within critical facilities (preference given to a data center, hospital, or power plant experience) Be able to pass an extensive background check including criminal history, professional references, and employment and education verification. Physical Demands and Special Requirements:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Ability to stand 1/3 - 2/3 of the time Ability to walk 1/3 - 2/3 of the time Ability to sit 1/3 - 2/3 of the time Ability to climb and balance 1/3 - 2/3 of the time Ability to stoop, kneel, crouch and crawl 1/3 - 2/3 of the time Ability to reach with hands & arms 1/3 - 2/3 of the time Ability to smell, talk & hear Ability to use hands to type, handle & feel Ability to reach with hands and arms Ability to see at close and distance ranges and the ability to see color Must be comfortable working in a high stress, fast paced environment with shifting priorities Must be willing to work outside normal business hours, including weekends, late nights, holidays, and on-call support Ability to lift up to 50 pounds 1/3 of the timeCompensation:Compensation for this role includes a base salary between $85,000 and 95,000 annually. This role is also eligible for an annual bonus and equity, based upon individual and company performance.Not only does CoreSite have a fun, team-focused work environment, but we also offer great benefits to all employees regularly scheduled to work more than 20 hours a week!First-day medical insurance through Cigna with generous premium cost coverage Dental insurance through Delta Dental Vision insurance through VSP Telemedicine through MDLive for Cigna Healthcare and dependent care flexible spending account (FSA) plans and health saving account (HSA) plans Life, AD&D, short-term disability, and long-term disability insurance fully paid by the company Voluntary coverage benefits for supplemental life, critical illness, accident, and hospital insurance First-day eligibility for 401(k) savings plan through Fidelity, which includes an attractive matching company contribution Discretionary annual bonus and equity incentive plan Employee stock purchase plan with a 15 percent discount 16 days of paid time off (PTO) 11 paid company holidays and additional floating holidays School visitation and elder care paid time off Parental leave, adoption and surrogacy benefits, and family planning/fertility support Wellness reimbursement program & wellness incentive program Free parking or a company contribution toward a public transit pass Education reimbursement and student loan debt assistance program Employee assistance program, childcare resources, and personal finance management support Pet insurance Applicant Privacy Notice: CoreSite is committed to protecting the privacy and security of personal information submitted by applicants. The California Consumer Privacy Act (CCPA) requires us to provide you information about our personal information handling practices. As a result, we're providing this Privacy Notice that describes how we collect, use, share, and update personal information from individuals who wish to be considered for employment with CoreSite. To read the Applicant Privacy Notice, please go to https://www.coresite.com/applicant-privacy-notice.