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Customer Experience Manager Salary in Long Beach, CA

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Maximize profitability through superior customer service, effective and prompt communication and follow-up on all pending matters with the customer. Provide managers with daily guidance, leadership and overall support on any issues relating to operations, communication, human resources, revenue enhancement, standardizing procedures, and systems applications and executing processes to meet customer needs. Ensure that freight is being expedited in a safe and timely manner. Ensure that the station facility provides a clean, professional and safe working environment for all employees. Review analysis of activities, costs, operations and forecast data to determine progress toward stated business development goals and objectives. Review and evaluate station P & L performance and establish short-term goals to address any budgetary shortfalls. Oversee business development, sales and marketing and new account development to ensure that maximum transportation revenue is generated for the station. Develop and execute policies, plans and programs to meet anticipated organizational needs in the areas of functional responsibility and ensure compliance with corporate policies and guidelines, ISO standards, Sarbanes Oxley and other regulatory requirements. Ensure directives, rules and procedures are communicated to all station personnel. Ensure safety methods and programs are implemented and maintained. WHAT ARE WE LOOKING FOR? Education and Experience: High School Diploma or GED; Bachelor's Degree in Transportation, logistics, Supply Chain Management or a related discipline preferred or equivalent combination of education and work experience. Minimum 5 years of relevant experience. Minimum 3 years of supervisory or management experience. Minimum 4 years industry experience, preferred. Credentials:Valid state issued Driver's License and Forklift Driver Certification. Other professional certifications may be required. Skills: Proficiency in Microsoft Office, internet, web-based and job specific software applications supporting the supply chain or transportation industry as well as financial applications. Characteristics: Expertise in operations and business management. Experienced in providing leadership for multiple sites that are geographically dispersed, effectively delegating responsibility and authority to direct reports. Experienced in project management methodologies with focus on managing solution driven strategy plans to achieve goals. Ability to plan, organize and manage multiple projects and set priorities.Exceptional written and communication skills including the ability to persuade, influence, negotiate, and make formal presentations in meetings and training environments. WHAT DO WE HAVE TO OFFER? 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Guest Experience Manager
CAVA, Long Beach
Guest Experience Manager(Hourly Manager) At CAVA, we make it deliciously simple to eat well and feel good every day. We are guided by a Mediterranean heritage that's been perfecting how to eat and live for four thousand years. We prioritize authenticity, curiosity and the pursuit of excellence in everything we do. We are working towards something big, together. We foster a culture built on five core values: Generosity First, Always: We lead with kindness. Our best work happens when we act in service of others. Constant Curiosity: We are eager to learn, grow, and explore beyond the obvious. Act with Agility: We welcome change; it's the only constant. We embrace, adjust, adapt. Passion for Positivity: We greet each day with warmth and possibility. Collective Ambition: We have high aspirations that are achieved when we work together with a shared purpose. The Role: Our Guest Experience Managers are key to our success. In partnering with our General Manager, you will support daily restaurant operations. They motivate and lead team members, uphold standards in the kitchen and dining room, and ensure a safe, positive environment for guests and the team. By being hardworking, passionate and capable of leading and coaching a team, you will excel in our Guest Experience Manager role.What You'll Do: Lead and develop Team Members and Special Ops Trainers Be responsible for the entire guest experience Develop Culinary Leads and uphold food safety & quality standards Oversee food and beverage management, including inventory, ordering, and budget Put deliveries away, plus any additional duties assigned Ability to cross train across the restaurant to ensure rapid growth May stand for long periods of time and lift up to 50 pounds Assist with any additional duties assigned Physical Requirements: Must be able to bend and reach overhead often Must possess dexterity to handle tongs, pots/pans, and other equipment Must be comfortable working in temperatures ranging from hot to cold Must be comfortable working near open flames May be required to work in tight spaces Must maintain near constant communication with multiple people Close vision, distance vision, and peripheral vision is required Must be able to sit, squat and kneel occasionally Must be able to work in a constant state of alertness and safe manner May be required to occasionally work in outdoor weather conditions Benefits at CAVA? We've got you covered. Here are just some of the benefits available to CAVA team members: Competitive pay Health, Dental, Vision, Telemedicine, Pet Insurance plus more!* 401k enrollment with CAVA contribution* Paid sick leave, parental leave, and community service leave* FREE CAVA Meal for every shift worked The opportunity to be on the ground floor of a rapidly growing brand *indicates eligible qualifying positions As an equal opportunity employer, CAVA considers applicants for all positions without regard to race, color, sex, religion, national origin, disability, age, height, weight, marital status, sexual orientation, familial status, genetic information or any other characteristic or protected classes as defined by federal, state, or local law. California applicants: Please visit our Notice at Collection here: https://cava.com/ca-empapp-notice and Privacy Policy here: https://cava.com/privacy to learn about our information practices in the job application and employment context.Guest Experience Manager | Hourly Assistant Manager | Shift Leader | Hourly Manager | Shift Manager | Customer Service | Restaurant | Part Time | Full Time | Team Member
Manager, Motor Carrier Sourcing
CMA CGM, Long Beach
Led by Rodolphe Saadé, the CMA CGM Group, a global leader in shipping and logistics, serves more than 420 ports around the world on five continents. With its subsidiary CEVA Logistics, a world leader in logistics, and its air freight division CMA CGM AIR CARGO, the CMA CGM Group is continually innovating to offer its customers a complete and increasingly efficient range of new shipping, land, air and logistics solutions. Committed to the energy transition in shipping, and a pioneer in the use of alternative fuels, the CMA CGM Group has set a target to become Net Zero Carbon by 2050. Through the CMA CGM Foundation, the Group acts in humanitarian crises that require an emergency response by mobilizing the Group's shipping and logistics expertise to bring humanitarian supplies around the world. Present in 160 countries through its network of more than 400 offices and 750 warehouses, the Group employs more than 155,000 people worldwide, including 4,000 in Marseilles where its head office is located.POSITION SUMMARYRole will enhance the value obtained from the Logistics supply base by assisting the Director of Truck Procurement with executing the strategic direction of the Drayage actives in the USA and/or Canada. This individual will work closely with stakeholders to align the business objectives to deliver value and cost savings. They are also expected to collaborate with their fellow staff members to optimize overall procurement performance across the business network. Role will investigate new developments relative to the Logistics of Intermodal freight and make recommendations designed to reduce costs and improve quality, efficiency, and service. They will also be responsible for negotiating commercial terms and ownership of the procurement agreements with suppliers.ESSENTIAL DUTIES / RESPONSIBILITIES Execute and manage successful truck procurement strategies. Strategy execution involves carrier/vendor selection, sourcing tool selection, implementation, risk assessment, successful utilization of a cost effective solution, and creation of efficient carrier network. Creative solution development. Collaborate with Internal stakeholders; Intermodal, Equipment, Trade, and Sales/Commercial teams to understand client requirements to meet and exceed clients expectations as they relate to price and service. Provide cost effective truck solutions. Continue to develop KPI's that measure strategic objectives focusing on cost effective savings initiatives. Refine reporting process to capture key metrics that drive business decisions for Executive management review. Initiate and direct management of RFQ's and related project plans as required. Initiate and direct related project plans as they relate to the strategic plan, tactical needs, and commercial requirements. Develop new methods for cost reduction initiatives by creative planning/operating practice evaluations. Develop and maintain strong working relationships with external suppliers focusing on key strategic initiatives including sustainable solutions. Provide support to the Director, Truck Procurement in all needed tasks including but not limited to data analysis, presentation, reporting, strategic planning, contract negotiation, process improvement, sourcing technology, system updates and business development. Develop and maintain SOPs for the area of responsibility and ensure compliance with companywide requirements. KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED Expertise of the North America road transportation network Knowledge of road transportation operations Understanding of procurement processes and procedures Transportation related connections and relationships Advanced computer skills, Outlook, Excel, Word, Access and Power Point Good communication and interpersonal skills. Excellent problem-solving skills. Ability to handle multiple projects simultaneously. Ability to analyze cost data to reach best cost solution. Result driven negotiation skills Ability to develop and maintain commercial relationships with suppliers EDUCATION AND EXPERIENCE REQUIREMENTS Associate's degree required; Bachelor's degree preferred. 4+ years of industry and 6+ general experience required. Come along on CMA CGM's adventure! CMA CGM (America) LLC is committed to equal employment opportunity for all qualified persons without regard to race, color, religion, sex, national origin, pregnancy, age, sexual orientation, marital status, gender identity, veteran status, disability, or any other legally protected classification.Nearest Major Market: Hampton Roads
Product Manager
myKaarma, Long Beach
Same old ain't good enough? Come see what it takes to innovate at a successful start-up!!ABOUT US:myKaarma is an ensemble of people that endeavor to streamline and make the customer experience of Automotive Dealerships totally frictionless and touchless. We believe in the science of evolution, but challenging the status quo is part of our DNA .Exec: I see this greenfield opportunity to grow our businessProduct Manager: While I know we did not budget for it, let me work with you to create a plan to account for this additional "spend" and how we get an ROI out of your innovative efforts!So as our Product Innovator for one of our 7 product lines, we are looking for entrepreneurial risk takers, who know how to balance deep domain knowledge with disruptive offerings. We are looking for orthogonal thinkers. Yes that sounds trite, but it truly isn't. We really relish the application of the mykaarma methodology and we start with the consumer and work backwards, using convenience and transparency as the hallmark of our design process. We have invented terms like "Natural Flow" and "not having to do work to do work" as guiding principles that allow our products to be super easy and flexible to use. Our core principles of "Design for Adoption", "Design for Reliability/Scalability" and "Design for Failure" are used by our product team to design products that the customers find indispensable.We have 3 global offices in Long Beach California, Waterloo Canada and Noida India. While this position will be based out of Long Beach (greater Los Angeles), you will have the opportunity to travel to the US to interact with our customers as well as other members of our team.SUMMARYThe Product Innovator position reports to the President and CEO directly and proactively participates in determining the strategic direction of the assigned products and related partnerships. This then translates to the strategy and measurable operating metrics. The successful Product Innovator continuously monitors progress toward those goals and proactively suggests actions for improving usage, operating and financial metrics. This position proactively consults, advises, and drives product direction, financial decision support and analysis. The Product Innovator ensures that continuous measurement is in place to make sure that competitors have not caught up and how we stay one step ahead.THE OPPORTUNITYDue to a lot of recent growth of our products for car dealerships that enhance the retail experience of their customers, we are in need of an incredibly intelligent product innovator, who has mastered the Enterprise Reporting/Data Warehousing, Payments, Automotive or Communication space. As part of the product management team, you will work closely with our customers and founders, practice Genchi Genbutsu (if you haven't heard this term before, go look it up, you won't be disappointed) to discover how we can further solve the pain points in their daily work. You will also be integral in making key business and product strategy decisions and grow the payments product to add additional revenue streams.As a Product Innovator, you'll be responsible for building APIs, integrating with partners, creating new product/platform features, and making the platform available for other verticals. You will be paired with engineering teams in India, US and Canada.Our ideal Product Innovator, you should have programmed in the past and managed technical products, and are passionate about data accuracy, analytics and simple product UX/API design, have incredible attention to detail, be able to concisely communicate complex ideas, and are paranoid about 5-9s reliability.LEADERSHIPAs a member of the Product Team: you will be expected to provide strategic input and leadership on decision-making affecting the organization and build on the core value of "Innovate or Die"Work closely with the President/CEO to look at processes with an eye to disrupt and rebuild so that we continue to scale Communicate a commitment to the core values of myKaarma through words and actionsMentor your peers to grow them to be accountable leadersDevelop effective working relationships with internal and external constituencies; commitment to working collegially in a culturally diverse environmentWhat we are looking for:Built APIs, products, and complex systems at scaleA computer engineering, computer science, software engineering or math degree and/or experienceNice to have - experience with user interface and prototyping tools (Photoshop, Illustrator, Sketch, etc)You do whatever it takes to make your product and team successful whether that means writing a QA plan or hunting down the root cause of a user's frustration, whether or not it is a bug.An unending desire to understand all aspects of a problem, can't be satisfied with a high level overview.Be a "product" person, you love to build things, things that people love to use.Extreme empathy for your user. Feel like them, be in their shoes, don't just listen to what they say.
Manager, Business Analysis
CMA CGM, Long Beach
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you "Dare to Grow" with us?Provides professional logistics and related supply chain operations, completes a variety of specific reports and analytics, and ensures the accuracy of databases and audits. Performs activities that involves fundamental professional related supply chain principles, reviewing and analyzing data and results and presenting specific improvements, and working to ensure efficient results, compliance, and communication with internal and external customers. Models and acts in accordance with our guiding principles and core values. WHAT ARE YOU GOING TO DO? Manages transportation analyst team Originate, implement and execute strategies that advance the global carrier portfolio and the ultimate service experience of all stakeholders Reviews operational or transportation details to identify potential areas for improvement, savings or efficiency; also presents outside the box solutions. Monitors operations, identifies potential programs, and is proactive in resolution. Ensures timely communication is provided to customers, carriers and related parties on the status of operations, works to resolve potential service or operational issues, and informs leaders as required. Assists with reviewing and responding to customer requests, which includes applying transportation principles, drafting responses and outlines, and other professional support. Utilize strong knowledge of Excel to assist in pricing calculations and provide pricing analytic support Establish monitoring and updating platform rate enhancements to ensure accuracy in platform automated rating. Monthly profitability accruals estimations and leading revenue recovery efforts Work closely with product to capture billable events on platform and platform enhancements. Continuation of global rate implementation tool to ensure correct rating Support and implement carriers/service xmls by region Maintaining current supply costs in platform Help with the analytics for regional carrier rating Help with carrier peak forecast Help manage and maintain our carrier services and rate portfolio of Local and Global Delivery Providers. Ensure transition to automated billing and provide process for billing exceptions Work closely with transportation team and account management on the post accessorial billing process. Investigate carrier charges and create preventive measures either in platform XMLs or understanding WMS operations shortcomings. XML carrier/service updates for the platform rate engine Provide Ad-hoc platform analysis GRI platform implementation Rating engine trouble shooting/ upkeep Jira Q&A Merchant's small parcel network analysis Provides complete daily, weekly, and monthly reporting requirements for performance, compliance, and invoicing which requires report development and analytics. Performs a variety of calculations, analyses and audits of financial and operational results; typically involves fundamental professional related supply chain principles. Ensures the accuracy of databases, reports and related details through audits, queries, and operational reviews; investigates and works to resolve discrepancies. Reviews, classifies, audits and records information within the appropriate systems or files, which requires knowledge of professional related supply chain principles; ensures information is completed timely and works with internal and external customer contacts as needed. Ensures processes and operations complies with applicable laws, rules and regulations; seeks advice and interpretation when required. Assists with developing proposals or presentations for customers or management; provides information and develops reports as required. Develops metrics and goals for programs, presents information to customers or leaders, and prepares templates or details to ensure operations are meeting expectations. Reviews operational claims, failures or damages, performs root cause and other reviews to determine responsible parties, and presents to leaders or internal and external customers. Performs other duties as assigned WHAT ARE WE LOOKING FOR? Education and Experience: Bachelor's Degree in Transportation, Operations or Supply Chain Management or equivalent education and experience. Less than one year related experience. Professional certification may be required in some areas. Preferred: Bachelor's Degree in related fields. Skills: Knowledge of fundamental professional principles and practices related to transportation and logistics. Awareness of common systems and databases for transportation and logistics management. Understanding of applicable laws, rules and regulations related to area of assignment. Ability to develop analytics, reports and communications within transportation and logistics. Capable of identifying areas to drive efficiency and operational effectiveness and ability to identify and communicate potential operational or analytical concerns. Ability to communicate transportation and logistics information. Capable of operating in a both a team and individual contributor environment. Ability to develop reports and presentations. 3-4 years of experience supporting and/or managing pricing decisions, including forecasting and profitability analysis in logistics industry Strong knowledge of transportation industry, with emphasis on distribution, LTL, small package and 3PL required Innovative individual who can devise strategies and execute plans; able to interact with all levels both internally and externally Adaptable, proactive personality style that can prioritize, quickly adapt to changing conditions, and execute autonomously to closure Strong analytical skills with ability to interpret the numbers for business meaning and application Previous experience with financial statements (P&L, balance sheets, etc.) Excellent verbal/written communication skills Must be organized, detail-oriented and able to follow through with tasks to their conclusion Ability to multi-task and work with minimum supervision Advance Excel SQL knowledge preferred Experience with Google BigQuery and DOMO a plus Experience working in highly matrixed organization supporting Sales, Operations, Engineering, Product, and Finance. Experience supporting business units in addition to heavy data analytics. Ability to distill complex business /financial situations and questions into simple and clear conclusions. Strong interpersonal, verbal, and written communication skills, with the ability to interface with corporate executives, business management and functional groups. Superior analytical and problem-solving skills. Familiarity with working in a high-volume, highly dynamic rapid paced environment. WHAT DO WE HAVE TO OFFER? With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance. We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.ABOUT TOMORROW We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career. CEVA operates in a multicultural, global environment and is a richly diverse organization operating seamlessly as one company. We aim to attract, motivate and retain the best people in our industry, whatever their background. We share the same passion to deliver world-class solutions to our customers. We have the best supply chain professionals in the industry and develop this talent in an inspiring work environment. CEVA Logistics is proud to be an equal opportunity work place and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individual with Disabilities. Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [email protected]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar. Information provided is true and accurate. False statements or information will result in the application voided. Outstanding benefits for employee and family including multiple health plans(company contribution to health savings account), prescription, dental and vision coverage. Company paid life insurance, accident insurance, short- and long-term disability coverage and employee assistance plan. Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan. 401(k) with company match. Flexible Paid Time Off programs including company paid holidays. Tuition reimbursement program.Nearest Major Market: San Jose Nearest Secondary Market: Palo Alto