Resident Manager Salary in Little Rock, AR

Job DescriptionWe are looking for responsible and well-organized Enrollment Representatives to provide information and support for individuals navigating the application, decision, and enrollment processes into our public and private schools. The position includes providing routine advice and guidance to prospective and current students regarding applicable policies and procedures, document requirements and resolving typical process problems as they occur to ensure family satisfaction. In our fast-paced environment, a skillful candidate will demonstrate the ability to manage high call volume of both inbound and outbound calls, meet Quality Assurance targets and help achieve Enrollment targets with a high standard of accuracy and excellent communication skills. Our trained representatives will discuss product features, costs, terms and coordinate sales agreements and transactions with internal team members, with high integrity, through secure online processes.We are looking for responsible and well-organized Enrollment Representatives to provide information and support for individuals navigating the application, decision, and enrollment processes into our public and private schools. The position includes providing routine advice and guidance to prospective and current students regarding applicable policies and procedures, document requirements and resolving typical process problems as they occur to ensure family satisfaction. In our fast-paced environment, a skillful candidate will demonstrate the ability to manage high call volume of both inbound and outbound calls, meet Quality Assurance targets and help achieve Enrollment targets with a high standard of accuracy and excellent communication skills. Our trained representatives will discuss product features, costs, terms and coordinate sales agreements and transactions with internal team members, with high integrity, through secure online processes.As an Enrollment Representative your focus will be directly dedicated tosupportingall internal and external business partners by acting asaninitialand ongoing contact point for enrolling families,staff,and internal departments.Enrolling families will rely on you to answer their questions, address theirconcerns,and help them with one or more of our school products or services.You willneed to know your way around a computer and be comfortable supporting families' concerns, interpreting families accounts, andprovidingprogressive updates while displaying highly developed customer service soft skills via phone including empathy and relationship building skills.Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders.Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions.Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.NOTE:We anticipate this position will pay $15.75 per hour. This is a temporary/contractor role, and you will be an employee of Randstad.ESSENTIAL FUNCTIONS: Very motivated sales consultant to meet sales and enrollment goals, with good presentation/closing skills.Ability to multi-task quickly between systems while assisting afamily.Prioritize effectively and manage competing priorities to deliver and driveresults to consistently meet role-specific Key Performance Indicators (KPIs)Develop relationships with adult students, parentsor legal guardiansandassistin collecting all required compliancy documentation according to established department policies andprocedures.Excellent troubleshooting/researching skills; ability to solve practicalproblemsas well as support various brands.Manage high volumeinboundcalls with outbound call expectations (family follow up, enrollment updates, etc.)Track and accurately capture call related data within allotted time frames during andimmediatelyafter each callwithin our Salesforce CRM tool.Maintain a family-focused mind-set to creatively address family concerns with integrity and share feedback with otherteammates, tomaintainfamily retention.Comply withcorporate and departmental policies, specifically as they relate to attendance, schedule adherence, conduct, and data security as it pertains to our families and student's information.Capability to work in a remote environment with a high degree of autonomy and adherence to a defined shift which is determined by management that can routinely change based on business needs; therefore, flexibility in work hours is critical and may include weekends, holidays, and optional over-time.Certificates and Licenses: None required.Residency Requirements: Remote Worker, U.S. residents of the 50 states, and D.C.REQUIRED QUALIFICATIONS: High School Diploma0-1Year of customer service or call center experienceExperience in a Call Center/Sales Environment OREquivalent combination of education and experienceSystem Requirements:Our work from home membersarerequired to have andmaintain High-speed internet connection. At the minimum 50Mbps download speed and 10Mbps upload speed, if not competing with other household users. For the sake of call quality, satellite, DSL, data plans, wireless or dial-up services are not compatible.Some Internet service providers enable what is called SIP ALG (Session Initiation Protocol Application Layer Gateway). This interferes with our systems and must be disabled by the provider.Ethernet connection is preferred.DESIRED QUALIFICATIONS: Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.Ability to maintain a professional home office without distraction during our hours of operation.Attend virtual training via web cam.Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)Strong verbal and written communication skills.Excellent listening skills and aconsultative approach to customer service.Microsoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiency.Ability to clear required background check.Previous experience with Stride/K12.Previous experience in working in a call center environment.Salesforce Experience.Previouscustomer service orsales experience with proven record of achievement.Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate this position will pay $15.75 per hour. This is a temporary/contractor role, and you will be an employee of Randstad. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Randstad offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is virtual and open to residents of the 50 states, D.C.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Job TypeContractorThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job DescriptionSUMMARY: Procurement focuses on obtaining goods/services required by the organization including: product/service sourcing; supplier selection; pricing/terms negotiation; order processing; contract Administration; supplier performance management.ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Develop and lead competitive bidding activity (RFPs), including researching and evaluating the supply base, developing detailed response packages, scoring matrices & criteria, and extensive pricing analysis activities in partnership with the Finance and business teamsLeverage reporting capabilities of the contract management system to gain insights into the supply base, spend, competitive bidding, and renewal requirements for assigned categories of spendLead contract management activities for assigned areas of spend, including negotiating new contract T&Cs, pricing, and proactively managing the contract renewal pipelineAct a primary point of contact between Legal, InfoSec, the business and suppliers during the contracting, negotiation and renewal processesAnalyze, manage and optimize supplier contract spend, resulting in cost savings and avoidance for the organizationDevelop and manage relationships with key stakeholders, leading collaboration sessions on a regular cadence to gain insights into business needs, provide recommendations on upcoming renewals & RFPs, and proactively partnering on initiativesManage supplier relationships for assigned categories of spend, including supplier performance reviews, and resolving supplier issues as necessary to support the businessLead the supplier diversity initiatives in support of Stride's Tier 1 and Tier 2 programs, including third party reporting, analysis, report preparation, and researching and recommending suppliersInitiate or support P2P processes on non-strategic purchases Assist with contract management system training as needed for stakeholdersParticipate in continuous improvement initiatives to optimize procurement processesEnsure appropriate business controls are followed to protect StrideSupervisory Responsibilities: This position has no formal supervisory responsibilities.MINIMUM REQUIRED QUALIFICATIONS:Bachelor's Degree in Business, Engineering, Project Management, Supply Chain Management, Finance or Related Field AND5-10 years of procurement experience OREquivalent combination of education and experienceOTHER REQUIRED QUALIFICATIONS:Strong analytical skills and proficient with Excel / MS Office suiteRFP and RFQ process experienceContract negotiationsSolid background in financial modelingExperience and comfortable working with internal/external legal departmentsExpertise with indirect procurement categories, such as HR, Marketing, Curriculum, IT, Finance & FacilitiesDemonstrable record of cost reductions and working within a target-driven environmentExcellent PowerPoint and presentation skillsCertificates and Licenses: None required.DESIRED QUALIFICATIONS:Marketing, Finance, HR category experienceExperience with NetSuiteExperience with SharePointExperience managing projects through the S2P lifecycleProject Management experienceExperience in the Education industry a plusWORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is virtual and open to residents of the 50 states, D.C.COMPENSATION & BENEFITS: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be $70,202.25 - $120,966. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job DescriptionOver 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.The Workday HCM Sr Business Systems Analyst performs a wide range of activities that support the optimal use, functioning and data integrity of Workday. Residing within the Human Resources (HR) department and working closely with the IT Department, the position liaises across the HR teams to provide user support and education as well as feedback, analysis and reporting on data, workflow and system functionality for strategic business planning and decision-making.A successful HCM Sr Business Systems Analyst will have a solid foundation experience in Workday Core HR and Recruiting modules. Firsthand, production support experience with Workday configuration, implementation, reporting, and security administration is critical to the success of this role.This role will primarily focus on Workday Recruiting and Onboarding supporting the Talent Acquisition team, HR Business Partners, and our Financial Planning teams to support not only Talent Acquisition, but also our headcount planning reporting requirements.Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Workday Recruitment and Core HCM HR Technology Production SupportSupport all enhancements as part of the production support teamWorkday, or other HR technologies, configuration experience for projects and/or production supportPerform testing activities to ensure development/configuration work meets user requirements, such as functional testing, end-user testing, developing testing criteria to drive test script.Create and support ad hoc reports, metrics and dashboardsComplete data audits to ensure the accuracy and integrity of HRIS informationResearch and resolve issues and errors related to data transfers from HRIS to other K12 systems or vendorsPartner with the IT Department in the design and development of system interfaces to support systems interoperabilityComplete user access audits to ensure HR data is appropriately restrictedExecute bulk employee changes via EIBWorkday Product Area Subject Matter Expert- Talent Acquisition (TA)Maintain expertise on new functionality/features/capabilities in Workday, wider industry, and technology trendsConfigure, test, deploy Workday business processes and make recommendations for improvement based on requirements and professional business knowledgeCreate reports, metrics, and dashboards to support the TA and Financial planning teams for position management and headcount planningCreate training materials for HR team and end users to improve training and operational procedures to increase efficiency and productivitySupport new systems and conduct user training in the use and features of systems and applications and other areas as needed(requirements, configurations, testing, training)Supervisory Responsibilities: This position has no formal supervisory responsibilities.Required Qualifications: 6+ years with Workday HCM8+ years of HRIS experience specification supporting Workday Recruiting and Onboarding5+ years working in/with Talent Acquisition teams supporting implementations and production supportMS 365; Web proficiency.Ability to travel 10% of the timeAbility to clear required background checkCertificates and Licenses: List OR None requiredPreferred Qualifications:· Bachelor's degree in human resources, Business Administration or Computer Science preferred· Exceptionally collaborative - able to bring together diverse teams with a common goal and drive to projects to time and completion· Demonstrated effective communication skills, facilitation skills, and the ability to deal with ambiguity in an environment with competing priorities· Naturally organized; strong systems thinker and planner, able to translate discussion and ideas into deliverables· Highly results oriented - proven ability to achieve results in a collaborative manner. Demonstrable tenacity, willing to do what it takes to get the job done· Experience with Global HCM ERPs (Workday, Oracle)· Knowledge of data privacy regulations· Extensive HR Technology management experience· Experience managing complex, multi-disciplinary projects· Adequate experience at a senior level leading a team· Experience working in an Agile Development environment· Strong project management skillsWork Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.· This position is remote and open to residents of the 50 states, D.C.Compensation & Benefits:This position is remote and open to residents of the 50 states, D.C. We anticipate the hourly range to be $75.00 per hour to $150.00 per hour. ​The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by lawJob TypeContractorThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job DescriptionThis is a Part-Time Independent Consultant position (1099). You must upload the following to your application:ASHA licensure and state licensureOver 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.The Speech-Language Pathologist Contractor is a state certified therapist responsible for screening, assessing, and treating students experiencing communication problems that affect classroom activities, social interaction, literacy and learning. The Speech-Language Pathologist Contractor will focus on students' individual needs as defined by each student's Individualized Education Program. The Speech-Language Pathologist Contractor may be asked to obtain licensure in multiple states and serve students across multiple schools as well as supervise Speech-Language Assistants as they provide services to students.This is a Part-Time Independent Consultant position (1099). You must upload the following to your application:ASHA licensure and state licensure ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Screen and/or evaluate students with suspected speech-language impairmentsProvide case management of speech-only caseloadEnsure all speech and language services are provided as determined by the IEP team by:Communicating with parents and teachers to develop a schedule that encourages regular attendance and participation by the studentDeveloping progress reports and other state-specific required special education documentationUsing provided resources to ensure accommodations and modifications for students with disabilities such as assistive technology, supplemental curriculum, and accessible text are made availableMonitoring assigned speech-language pathology assistant caseload, schedule and servicesMaintain compliance with state, school, and company regulationsInstruct students/families/teachers in the use of appropriate communication strategies and technologies for the purpose of minimizing the adverse educational impact of communication disorders and improving student success in the classroomMaintain files and/or records using specified systems, e.g., progress reports, activity logs, treatment plans, reports, etc. for the purpose of ensuring the availability of information as required for reference and/or complianceCollect data and work samples to monitor student progress toward Individual Education Program (IEP) goals and objectivesDocument all contact with parents and interventions with studentsProvide rich and engaging therapy experiences for studentsCommitment to personalizing learning for all studentsDemonstrate a belief in all students' ability to succeed and meet high expectationsUnderstand that a primary responsibility is to establish and maintain a positive rapport with families and regularly communicates with and responds to students and learning coaches/parents in a timely mannerProvide support to student support team (SST)/response to intervention (RTI) processes;Participates in meetings, workshops, and seminars for the purpose of conveying and/or gathering informationSupervisory Responsibilities: May supervise up to 4 Speech Language Pathology Assistants (SLPAs) or Speech Language Pathologists in their Clinical Fellowship Year (CFY)REQUIRED QUALIFICATIONS: Master's Degree in Speech Language Pathology or related fieldThree (3) years of speech/language work experience within a public-school setting or equivalent combination of education and experienceAbility to work independently, with availability during typical school hours of at least 20 hours per week is required. Ability to maintain a professional home office without distraction during workday, typically 9 - 5 as defined by the school and time zoneKnowledge regarding Individuals with Disabilities Education Act (IDEA) due process requirementsAbility to conduct and interpret comprehensive speech-language evaluationsAbility to provide speech-language therapy servicesAbility to work collaboratively with other staff members to plan and deliver speech-language services to childrenReceptive to receiving coaching on a regular basis with administratorsAbility to embrace change and adapt to ensure excellent student outcomesAbility to create and deliver staff developmentExceptionally strong verbal and written communication skillsStrong organizational and time management skillsAbility to rapidly learn and adapt to new technologies and teaching platformsMS365 ProficientAbility to clear required background checkCertificates and Licenses: Speech-language pathology license issued by the state department of education or state board and American Speech-Language-Hearing Association Speech-Language Pathologist Certificate of Clinical Competence (ASHA SLP CCC).You must upload the following to your application:ASHA licensure and state licensure PREFERRED QUALIFICATIONS: Management experienceOnline therapy experienceExperience with documentation for purposes of Medicaid claimingExperience evaluating and working with students who require alternative and augmentative communicationWORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is remote and open to residents of the 50 states and D.C. This is an Independent Consultant position (1099).Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections.We anticipate the pay rate to be $55.00 - $70.00 per hour. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Job TypeContractorThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job DescriptionThe Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment.Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.The Customer Care and Technical Support Representative, Level 1 will be responsible for resolving technical issues and providing excellent customer service presented to the company through our support channels - phone, web, chat and email. Resolves issues and problems that are reported directly by the customers (parents and students) and is also responsible for escalating issues that were not resolvable by workflows to the appropriate Tiered support team with urgency. Issues that will be resolved include, but may not be limited to: technical assistance with the use of K12-provided equipment (desktops/laptops/monitors/printers), such as troubleshooting start-up/log-in issues, hardware damage, and software viruses; general application support with the K12 suite of learning systems and business applications; ordering/replacing materials and computer equipment.ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.· Respond to technical issues related to K12 proprietary systems, hardware, and software and networking both in written word and orally via telephone.· Assist customers by diagnosing problems and providing resolutions for technical and service issues using troubleshooting techniques and tools to identify products/systems/hardware that are defective and follow guidelines in issuing service or replacements.· Advise / educate customers within procedural guidelines to ensure a complete solution to their technical or service questions.· Answer questions about installation, operation, configuration and usage of assigned equipment, documents and assigns customer problems for resolution using support ticketing and CRM software.· Remain knowledgeable of K12's proprietary systems, various hardware product lines, current industry products and technologies.· Escalate more complex issues with proprietary systems to next tiered support team with urgency and/or escalate more complex hardware equipment issues to manufacturer.REQUIRED QUALIFICATIONS:· High School Diploma OR· Currently pursuing a BS/BA or MS/MA degree) OR· Equivalent combination of education and experienceDESIRED QUALIFICATIONS:· Prior experience with K12/Stride· Previous customer service work· Previous experience in call-center environment· Physical requirements: sedentary work, fluent typing, listening, speaking, extensive reading, repetitive motions, and extended computer usage.· Thorough knowledge of home-based connectivity support· Ability to work in high call volume environment· Strong telephone and email etiquette· Strong verbal and written communication skills· Own or have daily access to a smart device where Apps can be downloaded/accessed (i.e., phone, tablet)· Ability to maintain a professional home office without distraction during our hours of operation· Attend virtual training via web cam· Expertise in PC and Internet applications and use· Ability to communicate with customers effectively through various communication channels, such as: phone, voicemail, email, chat, etc.· Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.)· Proficiency in web-based applications (Salesforce experience a plus)· Consultative approach to customer service· Strong problem solving and analytical skills with a solutions-oriented approach· Ability to work both independently and within a team-oriented environment· Resilient and contributes to fostering positive team morale· Ability to prioritize effectively and manage competing priorities to deliver and drive results· Ability to own and execute projects· Ability to respond appropriately to feedback and guidance· Detail-oriented· Expertise in Microsoft Windows 7, 8, 10 and XP Operating Systems· High level of quality and accountability for work product· Ability to travel 10% of the time (minimal if any e.g. team building activity)· Ability to clear required background checkWORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.· This position is virtual and open to residents of the 50 states and D.C.Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range. We anticipate the salary range to be $13.49 - $21.58. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job DescriptionSUMMARY: The Internal Audit Intern is responsible for assisting with the evaluation and improvement of Stride's control environment, establishing a strong foundation for the internal audit function with policies and procedures, and creating value for the business. Our intern program runs from June to August.ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Audit controls as part of the overall SOX testing planAttend weekly SOX meetingsEnsure proper documentation of the results of SOX, audit and review evaluationsProvide recommendations to enhance and improve control procedures, operations and automation.Perform other assignments as assigned by Internal Audit and/or managementSupervisory Responsibilities: This position has no current formal supervisory responsibilities.MINIMUM REQUIRED QUALIFICATIONS: Currently pursuing a Bachelor's degree or starting a Master's/MBA program (major or concentration relevant to the position. Accounting, Finance, Business Administration, Risk Management, or Information Systems)Strong written and verbal communication skillsMicrosoft Office (Outlook, Word, Excel, PowerPoint, etc.); Web proficiencyAbility to clear required background checkCertificates and Licenses: NoneDESIRED QUALIFICATIONS: Ability to analyze and solve problems relating to auditing and related disciplinesStrong organizational skills, ability to appropriately prioritize workload while showing resilience and calmness even when under pressureEffective communication skills, both oral and writtenExcellent interpersonal skills and high emotional intelligenceStrong ability to take initiative Ability to foster a friendly and inclusive work environment for team members and clientsDemonstrated high level of integrityWORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is virtual and open to residents of the 50 states, D.C.COMPENSATION & BENEFITS: Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate this position will pay between $16.00 - $22.00 per hour. The upper end of this range is not likely to be offered, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.Job TypeIntern (Fixed Term) (Trainee)The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job DescriptionSUMMARY: Stride Tutoring is an exciting new startup within Stride's portfolio of companies, focused on building and scaling an innovative educational marketplace that connects tutors and students. Our aim is to enable students to achieve their educational goals through receiving high-quality, personalized online tutoring from expert, certified teachers. Over time we plan to expand this marketplace further to serve a broader set of educational needs for a wider range of customers. Stride Tutoring is seeking a Head of Business Development, to establish and develop a vibrant pipeline of B2B customers and strategic partnerships to enhance our opportunities within target markets. This role will provide direction and guidance to a team of Account Executives to meet - and ideally exceed - B2B sales objectives for Stride Tutoring. This role will create cohesive strategies and activities to drive sales to large school districts across the country, as well as identify and execute strategic nationwide partnerships to broaden our distribution. This role reports to the General Manager, Stride Tutoring.ESSENTIAL FUNCTIONS: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.Lead the review and exploration of new business that tightly aligns with the strategic direction and goalsSupervise, mentor, and guide the Account Executive team using data to create action plans aimed at building the B2B sales pipeline and achieving new and renewal sales goalsDevelop and execute long-term sales and partnership strategies while also meeting near-term milestonesCollaborate extensively with B2B marketing to ensure execution of an aligned and integrated strategic planDevelop systems and procedures in support of the identification, engagement, and development of strategic partnerships, new markets and channels; qualify incoming partnership approachesConceptualize new strategic initiatives that could be built around or benefit from targeted partnershipsDevelop and manage reporting and financial tracking of sales and strategic partnership activitiesWork in the field with the Account Executive team on a regular basis to drive resultsPresent reports on account progress, quotas, and goals to leadership and stakeholdersGenerate and own a sales and business development pipeline, work with leadership and stakeholders to set financial targets and goals, and manage team performance to meet these goalsConduct outreach to potential clients or partners, own the ongoing communication and tracking, and lead collaboration internally regarding contract terms and negotiationsDeliver professional sales presentations to potential partner organizations to persuade and close businessDesign, create, and provide superior training to internal and external sales teams and distribution partnersOwn the end-to-end RFP process for the Tutoring line of businessResearch and analyze the market, competitors, and customers to propose new products/solutions, pricing, and business modelsNetwork extensively to stay informed about current and future market and competitor trendsSupervisory Responsibilities: Directly supervises 3-5 Full-time Equivalent (FTE) regular employees and/or contractors. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.REQUIRED QUALIFICATIONS: 12-15 years of experience in business development or equivalent combination of education and experienceA learner's mindset as well as the dependence on data to drive actions and decisionsDriven, goal-oriented, and self-directedStrong relationship-builder, able to quickly build and sustain trustProven ability to find strategic partnerships that drive revenue and market penetrationProven ability to negotiate and work with high level executivesStrong analytical skills (financial, planning, operational)Demonstrated drive to solve problems in a matrix team environment and lead with high energy and a positive attitudeTangible experience of having expanded and cultivated existing partnerships over timeExperience of working as part of a senior management team and leading strategyCommitment to teamwork and collaborationCommitment to building and contributing to a positive team cultureExcellent communication skillsTrack record of success in prior sales rolesAbility to travel up to 30% of the timeMicrosoft Office (Outlook, Word, Excel, PowerPoint, Project, Visio, etc.); Web proficiencyAbility to clear required background checkCertificates and Licenses: None required.PREFERRED QUALIFICATIONS: Bachelor's degree in related field of studyDeep understanding of the virtual education, K12 education, and knowledge/experience of ed tech systemsPrior experience using Salesforce and other sales enablement tools such as OutreachWORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is remote and open to residents of the 50 states, D.C.Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be $147,151.50 to $268,166.40. The upper end of this range is not likely to be offered, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Eligible employees may receive a bonus. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer. Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Job DescriptionThe Product Marketing Senior Director will be responsible for the strategic planning and overseeing the execution of marketing campaigns that promote and drive enrollment for K12's industry-leading online schools, and increase awareness, engagement, and retention of families. Reporting to the Vice President of Product Marketing and Innovation, you will be highly knowledgeable about our product offerings, how they compare to competitor products, and how they meet the needs of specific audiences. You will be a champion for our customers and prospects' needs and drive the development of new features/services to continually enhance the Product-Market fit. You will work across the organization and with outside vendors, leading a team to ensure the continued growth of Stride's K12 business line. Our diverse team values your contributions, thrives on collaboration, and celebrates successes together.Over 20 years ago, Stride was founded to provide personalized learning - powered by technology. We reached students where they were in their own journeys. We knocked down their barriers to great education. And we gave every learner equal opportunity to succeed - however they defined success. Stride innovated the learning experience with online and blended learning that prepared them for their lives ahead.Stride is a community of passionate leaders. Whether teachers, engineers, curriculum writers, or financial managers - whatever your expertise or role, we all work to empower futures through learning. And changing the trajectory of learning itself is one of our greatest missions. Join us in developing more effective ways to learn and helping learners build the skills and confidence they need to make their way forward in life.The Product Marketing Senior Director will be responsible for the strategic planning and overseeing the execution of marketing campaigns that promote and drive enrollment for K12's industry-leading online schools, and increase awareness, engagement, and retention of families. Reporting to the Chief Marketing Officer, you will be highly knowledgeable about our product offerings, how they compare to competitor products, and how they meet the needs of specific audiences. You will be a champion for our customers and prospects' needs and drive the development of new features/services to continually enhance the Product-Market fit. You will work across the organization and with outside vendors, leading a team to ensure the continued growth of Stride's K12 business line. Our diverse team values your contributions, thrives on collaboration, and celebrates successes together.ESSENTIAL FUNCTIONS:Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties.Develop and execute product marketing campaigns to drive awareness, enrollment, engagement, and retention of families. This includes development of a testing agenda, briefing creative teams (internal and external) and Demand Gen teams (internal and external), and driving analysis/reporting to effectively evaluate product performance.Manage a team focused on developing a deep understanding of our product offering and audience needs to ensure that all marketing initiatives showcase our products in the most compelling waysCreate marketing campaigns with the goal of customer acquisition, leveraging product, audience, and market insightsLead strategy for go-to-market plans by working across MarComm, Demand Generation, and Customer ExperienceWork with internal and external Creative teams to develop compelling messaging and with Analytics team to evaluate program/campaign performanceDevelop A/B testing and optimization plans to continually improve our product-audience fitMonitor trends across education landscape to identify opportunities to drive business goalsServe as a credible subject matter expert with a working knowledge of areas of responsibilityForge strong relationships with internal teams and external organizationsEnsure thorough, timely and accurate stakeholder communicationsCoach, lead, manage, and inspire a high-performing results-oriented team.Supervisory Responsibilities:This position manages a team of Product Marketing Managers who are entry to mid-career level.MINIMUM REQUIRED QUALIFICATIONS:8+ years of Marketing experience OREquivalent combination of education and experienceExperience marketing a digital/online product or serviceCertificates and Licenses: None required.OTHER REQUIRED QUALIFICATIONS:Ability to build, lead, manage and coach a diverse teamStrong project management and organizational skills with attention to detailExcellent presentation skills with ability to leverage technology effectivelyExcellent interpersonal and collaborative skills with ability to build strong working relationshipsAbility to prioritize effectively and manage competing priorities to deliver and drive resultsHigh level of quality and accountability for work productAbility to travel 10% of the time (minimal if any, such as team events, conferences)Ability to clear required background checkDESIRED QUALIFICATIONS: Education marketing experienceWORK ENVIRONMENT:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is virtual and open to residents of the 50 states and D.C.Compensation & Benefits:Stride, Inc. considers a person's education, experience, and qualifications, as well as the position's work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee's salary level. Salaries will differ based on these factors, the position's level and expected contribution, and the employee's benefits elections. Offers will typically be in the bottom half of the range.We anticipate the salary range to be $134,141.25to $240,149.50. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual's compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off.Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is "at-will" as governed by the law of the state where the employee works. It is further understood that the "at-will" nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Stride, Inc. is a Federal Contractor, an Equal Opportunity/Affirmative Action Employer and a Drug-Free Workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status age, or genetics, or any other characteristic protected by law.Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)