Technical Support Specialist Salary in Houston, TX

We supply the sustainable and innovative paints and coatings that our customers, communities - and the environment - are increasingly relying on. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from a pioneering paints company that's committed to science-based targets and is taking genuine action to address globally relevant challenges and protect future generations.For more information please visit www.akzonobel.com.© 2023Akzo Nobel N.V. All rights reserved.Job PurposeThe role of a Specialist I is to develop, prepare, execute, and analyze research elements in a giventechnical field, in order to gain insights into new development and improve existing research methodology,in line with R&D strategy, project, and R&D fictional standards in one of the following areas:Developing new products, technologies, and test methods (including in areas where nothing existedpreviously in the business)Developing a fundamental understanding of key coating attributesTesting/support of existing products, processes, and coating systemKey ResponsibilitiesInternally recognized as an expert (e.g. has a broad or deep understanding ofscience/chemistry for product type in some areas) and shares expertise withother professionals e.g. act as a consultant and provide functional guidance to amix of G-level positions. Ensures retention of knowledge through thepreparation of technical reportsDemonstrate a comprehensive understanding of products and/ortechnologies/techniques/processes in their recognized field(s) and applies thisknowledge to develop technically feasible solutions that meet customer needsSupport assessment of technologies, processes, and capabilities e.g. for internal &external technology providers/researchers to highlight opportunities forcollaborationProactively looks for and implements new techniques and methodologies andshares with other professionalsInitiates idea generation in others and contributes to idea generation by buildingon others' ideas e.g. leading test method development &/or developing newproducts and technologies. Considers viability of solutions, implementationconsiderations, and planResponsible for effective delivery of assigned projects/activities, Work Proposal Documents (WPDs),research, or work requests on time. Typically works on one complex project orseveral smaller projects or work requests. Identify risks and barriers to successfuldelivery within work and propose recommendations for resolution tomanage the risk. Communicates effectively with both internal and externalaudiences (including customer interactions)Proficiency in information retrieval systems to continuously keep abreast ofchemical, scientific, intellectual property, and competitors' literature. Providedetailed patent and literature searches with recommendations/conclusions asrequired. Prompt communication of relevant internal & external newdevelopments within the Business UnitContribute within AkzoNobel technical forums e.g. Corrosion Protection (CoP), Polymer Allocation Process (PAP), Analytical Networkdeveloping a professional network of contacts within AkzoNobel & highlightingopportunities for technology transfer as requiredMaintains and promotes a safe working environment e.g. member of the 5S team,supports Health &Safetyengagement audits, supports Behavioral Based Safety (BBS) processesLevel of AutonomyMakes technical decisions independently under general guidance. Progress of activityreviewed by the manager. Seeks agreement on key next steps from manager or moresenior colleagues.Examples:Typically works on one complex project or several smaller project or workrequests by effectively prioritizing their work based in business drivers andvalue. Effectively communicates results to key internal stakeholders, can makedecisions on technical direction/next steps independently with just generalguidance from line manager. Demonstrates ability to problem solve technicalissues within project(s)/work requests and propose solutionsDesigns new products, processes, solutions, and methods where nothing existedpreviously within the businessIdentifies opportunities to collaborate with external parties based in key technicalrequirements (e.g. new technology required for a product development project,the requirement for external testing by a 3rd party research group), is able to coordinate the collaboration agreement and be the lead contact, ensuringprogress updates are provided to key stakeholders. Is able to identify theintellectual property opportunities and can take steps to ensure that this isprotected.Could act as a trainer, technical mentor or advisor to the other personnel in theR&D team and wider BU in their field of expertise. This could include practicallaboratory-based training, problem solving on specific technical issues, claimsmanagement, face to face customer support, idea generation, new technologysourcingProactively develops and sustains a professional network to supportthemselves, effective progression of day-to-day activities, and to support longerterm competency/capability requirements. Makes recommendations based oncompetency and capability gaps identified in road mapping process, projectsand support work requests.Contributes to IP applications for own research work; analyses 3rd party IP inown areaJob RequirementsBachelor of Science, Masters, PhD+. Typically >5 years experience or equivalent relevant experienceAt AkzoNobel we are highly committed to ensuring an inclusive and respectful workplace where all employees can be their best self. We strive to embrace diversity in a context of tolerance. Our talent acquisition process plays an integral part in this journey, as setting the foundations for a diverse environment. For this reason we train and educate on the implications of our Unconscious Bias in order for our TA and hiring managers to be mindful of them and take corrective actions when applicable. In our organization, all qualified applicants receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability.Requisition ID:32694#LI-HE1Nearest Major Market: Houston

We are seeking a Level 1 Support Engineer with proven experience working with business stakeholders in the Oil and Gas Transportation industry. Prior experience with Nomination, Distribution, or Scheduling business processes is required for this position. You will provide Level 1 support to our customers via phone, email, and computer chat. You will ask appropriate questions and use knowledge and resources to provide guidance and perform basic troubleshooting to diagnose and resolve their issues promptly. You will escalate issues beyond the Level 1 span of control or expertise to Level 2 Support. You will be required to maintain documentation of your customer interactions and their business issues that could be used to generate business requirements for future solutions to complex and unresolved issues. Answering FAQs related to products or services, features, system setup, or general usage questions. Responsibilities include, but are not limited to: Serve as the first point of contact for customers seeking technical assistance via phone, e-mail, or computer chat. Effectively advise and assist customers on appropriate action to address their issues. Perform basic problem solving and provide guidance on various aspect of our software product. Identify and escalate situations requiring urgent attention to Level 2 Support as needed. Responding to customer inquiries and On-call support assignment after hours (rotational basis). Logging customer interactions and creating support tickets for tracking purposes. Work with business users to understand and document their product requirements. Provide individual instruction and/or training to users on new product features and product updates. The qualified candidate will meet the following criteria: 5 years of experience in Oil & Gas Transportation industry working in Nomination, Distribution and Scheduling business domains. 5 years of Support Engineer experience. Strong customer support skills. Strong communication and interpersonal skills. Exceptional written and verbal communication skills. Familiarity with software project tracking applications like Azure DevOps / TFS or Jira is a plus.

Make the most of your talents in a fast-paced environment driven by people who strive for achievement. Enjoy corporate strength, stability, and a rewarding career at a growing industry-leading and diverse operating company with a track record for success. Tap into the professional possibilities of Enterprise Products Company.The Technical Writer designs, writes, publishes, maintains, and provides high quality, customer-focused technical content including operating procedures, maintenance procedures, technical manuals, technical illustrations, and other materials as needed to support Operations and Maintenance activities. Other responsibilities include, but are not limited to: Develop written content, technical illustrations, and photos as required for projects. Obtain technical reviews from content owners and ensure the accuracy of revisions to provide customers with the highest quality technical materials. Collaborate with business partners to develop and manage a technical documentation plan for each project outlining deliverables, due dates, and launch requirements. Arrange and manage all relationships, including quality reviews, as required to meet project deliverables within established timelines and to ensure an accurate delivery of technical publications to the customer. Adhere to and apply styles and formats as outlined in the Technical Writing Management Guide. Participate in continuous improvement of technical writing processes and systems (e.g., content management) to ensure quality, compliance, and reliability of technical publications. T he successful candidate will meet the following qualifications: Bachelor's degree in Communications, English, or a technical field is preferred. Extensive experience in process operations and technical writing will be considered in lieu of a degree. Process or pipeline operations experience is required. Strong communication skills, including writing, editing, and proofreading is required. Experience writing operating procedures, technical manuals, and/or product-oriented documentation is a plus. Solid knowledge of Microsoft Office suite, Adobe suite products, and similar word processing and desktop publishing tools are preferred. Knowledge of fonts and typefaces is required. Ability to understand, interpret, and organize technical manuals and technical data are required. Experience in content management and/or revision control systems is preferred. Experience with print, web-based, and electronic delivery of documents is required. Strong interpersonal skills and ability to integrate seamlessly into diverse teams. Basic project management skills are preferred. Database and internet-related communications and file transfer knowledge is preferred. Strong computer skills and outstanding organizational ability. Excellent verbal and written command of the language. A personality that lends itself to leadership within a group and should be able to build and maintain relationships outside the training group.

At Murphy Oil Corporation, we believe the rich experiences and backgrounds of our employees strengthen our Company, create a productive workforce, and drive our success. We encourage you to apply for the positions for which you meet the qualifications.Job Summary The Sr IT Support Specialist is responsible for providing IT end-user support for our end-user community utilizing our ITSM tool. This includes software, hardware, network, telecommunication systems and basic desktop support matters. This role requires the individual to determine the issue, through a remedy, and then resolve the problem (either personally or through the broader Murphy IT team). As a Sr IT Support Specialist, your role extends beyond technical expertise. You are the tech lifesaver for the organization, troubleshooting complex issues and ensuring smooth operations. Your role isn't just about fixing technology - it's about building relationships with quality, care, empathy, and expediency. The ideal candidate will contribute to the improvements and initiatives of the team and keep up with best practices and trending technologies.The Sr IT Support Specialist will work in our Houston Corporate office daily with periodic travel to EFS, GOM, or other locations to provide in-person support.Responsibilities Responding to customer service problems resulting from catastrophic events, such as network service interruptions or power outages. Respond to IT tickets on priority and provide accurate and timely updates to work tickets, incidents, and outages Provide workarounds and offer solutions as quickly as possible Maintain awareness of company system environment to ensure the highest level of service and support to the organization Document and maintain knowledge base articles to improve customer experience and share knowledge with the team Participate in application, infrastructure, security, operational excellence initiatives, and support activities as needed Recognize problems and escalate to your management required remediations Maintain awareness of company system environment to ensure the highest level of service and support to the organization Provide frontline and remote IT support addressing hardware and software issues promptly and effectively in a high-touch environment. This includes the following types of support: Executive support Assisting with escalated account issues Provisioning mobile devices Printer management assistance for local and networked systems Supporting windows applications including Windows OS Issues, Windows Applications; Install Windows OS / Setup from factory. Performing hardware diagnostic support Installing software or assigning to groups to trigger software install Use tools and resources to research and solve technical issues Warranty status portals (other hardware) Assist in the setup and support of AV equipment for meetings Ensure adherence to all compliance measures related to end-user privacy, always safeguarding sensitive information and upholding confidentiality standards Providing recommendations for areas improvements and innovations to improve customer experience and efficiencies Work with a sense of urgency Takes ownership of a problem until completion with strong follow-through skills Performs other related duties as assigned Licenses/ Certifications ITIL Foundation; any CompTIA technical certificationsQualifications/ Requirements High School Diploma or equivalent Minimum 10 years' experience in customer service completing high volume IT/end-user requests, Service tickets Experience with Microsoft Azure EntraID (Active Directory), SharePoint, Teams, Teams Room Pro and Teams Admin Center Experience supporting Crestron and Logitech AV equipment Ability to effectively communicate in a professional and courteous manner Ability to manage multiple tasks concurrently and prioritize appropriately High attention to detail Ability to work independently with minimal supervision as well as collaboratively with a team Ability to communicate objectives and manage to completion of objectives Ability to document processes Travel up to 15% Desired/Preferred Qualifications Bachelor's or Technical Degree preferred Oil / Gas industry recommended #LI-Onsite PURPOSE We believe in providing energy that empowers people. MISSION We challenge the norm, tap into our strong legacy and use our foresight and financial discipline to deliver inspired energy solutions. VISION We see a future where we are an industry leader who is positively impacting lives for the next 100 years and beyond. VALUES & BEHAVIORS Do Right Always Respect people, safety, environment and the law Follow through on commitments Make it better Think Beyond Possible Offer solution Step up and lead Don't settle for "good enough" Embrace new opportunities Stay With It Show resilience Lean into challenges Support each other Consider the implications _________________________________________________________________________________________________ Murphy Oil Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program. Please read the E-Verify Notice-English / E-Verify Notice-Spanish and Right to Work Notice before proceeding with your job application. For additional information, you may also visit the USCIS website. Murphy Oil Corporation is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, genetic information, age, national origin, sexual orientation, disability, protected veteran status or any other category protected by federal, state or local law. EEO is the Law Poster EEO is the Law Supplement

Enterprise Products Partners L.P. is one of the largest publicly traded partnerships and a leading North American provider of midstream energy services to producers and consumers of natural gas, NGLs, crude oil, refined products, and petrochemicals. Our services include: natural gas gathering, treating, processing, transportation and storage; NGL transportation, fractionation, storage and import and export terminals; crude oil gathering, transportation, storage and terminals; petrochemical and refined products transportation, storage and terminals; and a marine transportation business that operates primarily on the United States inland and Intracoastal Waterway systems. The partnership's assets include approximately 50,000 miles of pipelines; 260 million barrels of storage capacity for NGLs, crude oil, refined products and petrochemicals; and 14 billion cubic feet of natural gas storage capacity. We are seeking an entry level Associate Systems Specialist for ongoing new development, maintenance and/or support of Enterprise's critical Commercial business systems. Qualified candidate will have a strong desire to learn and expand their IT / software knowledge in the midstream oil and gas sector and be ready for a challenge! As our business and the industry grows and changes, the demands on IT increase. Top talent and motivated individuals become critical to our success. R esponsibilities include: • Definition of product requirements through collaboration with business users to ensure their needs are fully and clearly articulated to support technical software development • Develop and test applications to meet the business requirements and deliver them to production • Support applications that are in production, understanding, diagnosing and remedying problems that business users encounter • Support the needs of our development teams, by automating processes including builds, deployment and configuration of the application, execution of tests, and managing reporting results • Acquire knowledge and expertise in software development lifecycle methodologies, including Scrum, Kanban, Waterfall • Work with and master leading application development tools and languages • Understand and support all requirements for change management and relevant SOX controls necessary to develop, deliver and support our applications The successful candidate will meet the following qualifications: Bachelor of Science degree in MIS, CS, CIS or related technical degree GPA of 3.0 or better Excellent written and oral communication skills Strong interpersonal skills supporting teamwork in a highly collaborative environment. Able to communicate at multiple levels of the organization, including senior management. Adept at handling ambiguity, driving to clarity and precision. Able to identify and drive issues and risks that may impact project integrity to closure. Experience working in a multi-developer, team environment preferred. Experience with .NET and MVC development preferred. Development experience with HTML5, CSS3, JavaScript, JQuery, JSON, XML, and SQL preferred. Experience with Microsoft Office, including Word, Excel, Outlook, PowerPoint, Visio preferred. Strong understanding of object-oriented programming concepts is preferred. Experience with 1 or more web frameworks to build modern web applications preferred. Experience with Agile methodologies (i.e., SCRUM, Kanban) preferred. Previous technical internships in computer science, IT and/or energy sectors preferred.

Job LocationOnsite- Houston, TXDescriptionThe Product Support Customer Service Representative (PSCSR) is chiefly responsible for providing support and issues resolution over the phone for customers and field representatives.The PSCSR will assume ownership of support cases assigned by a Product Support Manager and will follow through until the case has been closed or reassigned. If a question cannot be immediately answered, the PSCSR will be expected to use available material resources and/or consult with product experts to advance the resolution of the issue in a timely mannerEssential Functions And ResponsibilitiesConfer with customers by phone or email to obtain information about products or shipping issues, documents and enters details of complaint or issue and resolution in CX CRM and RMA databaseResearch product issues by consulting specifications, historical records, product inspection, assembly instructions, Product Development resources and lighting installationEnter data for customer interactions or transactions, recording details of inquiries, complaints, or comments including documenting actions taken for resolutionWhile considering the value of the customer relationship make decisions and negotiate settlement of the incident within assigned authorityContact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustmentsComplete product service request call orders, enter replacement sales orders and/or issue call tags via FedExRecommend improvements for products, packaging, shipping, service, and/or billing methods and procedures to prevent future issuesInteract with all departments and outside Representatives as neededObtain and examine all relevant information to assess validity of complaints and to determine possible causesCreate and resolve tickets related to product specifications or issues24 hour acknowledgement and/or resolution to customer inquiries72 hours or less resolution to RMA (Return Authorization issues)Responsibilities described above are approximately 90% of the time allocation. In addition, the PSCSR may be requested to engage in classroom training or on-site support, or to participate in events such as product launches, market events, and/or set up retail stores at the request of the Product Support ManagerQualificationsHigh school diploma, GED, one year certificate from college or technical school, Associate's degree or six months to one year related experience and/or training: or equivalent combination of education and experienceAdvanced product knowledge and problem solving skills are required for this positionAbility to apply concepts of basic algebra and geometryMicrosoft Office, SAP and Oracle CX CRM software requiredWork Environment and Physical DemandsThe Product Support role operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, and photocopiers. The employee is regularly required to sit; use hands to finger, handle, or feel; talk or hear. This position requires the ability to occasionally lift and/or exert force, up to 25 pounds. The noise level in the work environment is generally quiet to moderate. The visual acuity requirements includes close vision and color visionWhile performing the duties of this job, the employee is not exposed to weather conditionsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functionsPosition Type/Expected Hours of WorkThis is a full-time position; days and hours of work are Monday through Friday, 8am to 5pm, with some overtime anticipatedTravel requirements do not exist for this positionThere are no supervisory responsibilities associated with this roleEqual Employment OpportunityQualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, veteran status, gender identity, or expression, genetic information or any other legally protected status

The Digital Marketing Technology Specialist develops, communicates, and implements a clear strategic vision and plan for how specific marketing technology and digital architecture investment will help ABS reach its marketing, sales, and client engagement goals. This responsibility is part of a fully aligned and integrated overall ABS system roadmap, which is developed through coordination and collaboration with IMS and other key ABS departments and stakeholders. What You Will Do: Support the development, implementation, and management of a strategic plan for marketing technology that aligns with organizational goals. Collaborate with stakeholders across the business to support major infrastructure initiatives which involve Marketing; support development of specific scopes of work, technical and business requirements, costings, and strategies for delivery for each initiative with required departmental approval. Work in close partnership with the Manager, Digital Marketing, to ensure wider ABS technology projects do not negatively impact digital marketing capacity. Work with the Manager, Digital Marketing to develop seamless client journeys across ABS-branded digital platforms. Harness technical expertise and project management experience to meet business requirements. Coordinate project delivery between internal stakeholders and external vendors. Research new technology trends to identify opportunities for short, medium, and long-term improvement. Evaluate existing marketing technology programs and recommend updates or changes to improve efficiency or effectiveness. Manage the implementation of new or enhanced marketing technology tools to ensure compatibility with existing systems and with cross-functional system integration and collaboration. What You Will Need: Education and Experience A Bachelor's Degree in Marketing or related disciplines is required. Experience using marketing automation (Act On, Eloqua or Marketo), enterprise CMS platforms, web analytics software, and a CRM platform is preferred. Experience with Adobe Experience Manager, MS Dynamics, or Act-On is a plus. Expertise in designing, tracking, reporting, and presenting analytics for campaigns and or projects. A minimum of three (3) years of experience working in digital services, and project managing development of digital initiatives is required. Experience managing websites in a dot.com or e-commerce B2B environment is advantageous Previous experience in digital marketing and technology environments is essential. Experience project managing the delivery of marketing technology initiatives. Knowledge, Skills, and Abilities Ability to work in cross-functional collaboration to develop new ways to use technology to reach customers, build brand awareness, and increase sales. Understanding how systems interconnect to integrate data between platforms to improve business performance and client engagement. Understanding how to capitalize on data and technology to fulfill organizational goals. Ability to assess project scopes and gather business requirements to justify marketing technology investment. Understanding the value and potential of automation to streamline the functions of both sales and marketing teams. Development of internal processes or procedures related to the use of technology and connecting the dots between the front-end user experience and the marketing and IT teams that control their UI Working knowledge of the ABS Health, Safety, Quality & Environmental Management System Reporting Relationships: Reports to the Manager, Digital Marketing. ABOUT USWe set out more than 160 years ago to promote the security of life and property at sea and preserve the natural environment. Today, we remain true to our mission and continue to support organizations facing a rapidly evolving seascape of challenging regulations and new technologies. Through it all, we are anchored by a vision and mission that help our clients find clarity in uncertain times. ABS is a global leader in marine and offshore classification and other innovative safety, quality, and environmental services. We're at the forefront of supporting the global energy transition at sea, the application of remote and autonomous marine systems, cutting-edge technical solutions, and many more exciting advancements. Our commitment to safety, reliability, and efficiency is ever-present, guiding our clients to safer and more efficient operations. About Our Benefits ABS Bureau proudly offers a variety of industry-leading benefits designed to enhance the life and well-being of our employees and their families. These benefits include, but are not limited to, medical insurance (PPO and HD), dental and vision insurance, Health Savings Account (HSA), Flexible Savings Account (FSA), life insurance, accidental death and dismemberment insurance, disability leave programs, parental leave program, paid holidays, and paid vacation time. The Company provides an Employee Assistance Plan (EAP) that offers support in personal wellness, including work-life services. ABS Bureau also offers a 401K plan with a generous company match, subject to plan requirements. Equal Opportunity ABS Bureau is committed to the equal employment opportunity of its employees and prohibits discrimination against any employee or qualified applicant based on race, color, creed, religion, national origin, sex, gender identity, age, disability, marital status, sexual orientation, citizenship status or veteran status, or other non-work-related characteristics that may be protected under the law of the Federal Government or specific state employment laws. Notice ABS and Affiliated Companies (ABS) will not pay a fee to any third-party agency without a valid ABS Master Service Agreement (MSA) authorized and signed by Human Resources. Any resume, CV, application, or other forms of candidate submission provided to any employee of ABS without a valid MSA on file will be considered property of ABS, and no fee will be paid. Other This job description is not intended, and should not be construed, to be an all-inclusive list of responsibilities, skills, efforts or working conditions associated with the job of the incumbent. It is intended to be an accurate reflection of the principal job elements essential for making a fair decision regarding the pay structure of the job. #ogjs

JOB SUMMARY:To gain exposure to all aspects of the Sales Representative position, contribute to efforts to grow clinical product programs in a designated territory. Assist sales partners in project management and lead efforts in executing clinical trials and product conversions. CORE JOB RESPONSIBILITIES:Ensure project implementation and completion while gaining hands-on exposure to all aspects of the Sales Representative position.Lead, prioritize, and manage the work flow of product trials, conversions, and/or PV implementations.Ensure overall goals and objectives of the customer are met by managing expectations and aligning appropriate resources.Establish and maintain customer relationships to include conducting weekly team meetings with the state of business with both the customer and the sales reps.Monitor project progress; communicate project status to sales teams, product teams and customers. Ensure follow up and resolution of issues is completed on a timely basis.Collaborate and build effective relationships within assigned accounts as well as with internal partners (Field Sales Reps, Management, and Product divisions). COVID-19 Vaccination Please be aware that Medline requires all employees starting in this position to be fully vaccinated against COVID-19. This position will require the successful candidate to provide proof that they are fully vaccinated by their start date. Medline is an equal opportunity employer, and will provide reasonable accommodations to those individuals who are unable to be vaccinated for COVID-19 consistent with federal, state, and local law. Education & Relevant Work Experience Bachelor's degree and at least 0-2 years of sales or customer service related experience. Additional Experience developing presentations for various audience levels. Willing to travel at least/up to 80% of the time for business purposes (within state and out of state) Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For a more comprehensive list of our benefits please click here . For roles where employees work less than 30 hours per week, benefits include 401(k) contributions as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We've been pioneering a world of possibilities to bring surfaces to life for well over 200 years. As experts in making coatings, there's a good chance you're only ever a few meters away from one of our products. Our world class portfolio of brands - including Dulux, International, Sikkens and Interpon - is trusted by customers around the globe. We're active in more than 150 countries and have set our sights on becoming the global industry leader. It's what you'd expect from the most sustainable paints company, which has been inventing the future for more than two centuries.Job PurposeThis position is responsible for providing technical advice and support to the Marine, Protective Coating (MPC) business to support customer requirements and enable risk and liability management by using broad or deep knowledge of MPC products and applicationsKey ResponsibilitiesAccountable for the management and delivery of assigned projects and support activityCoordination of requests, generation, and maintenance of relevant technical literature e.g technical data sheets, specifications, emissions reports etcWork with internal customers and external agencies to maintain product certificationResponsible for the provision of a "help desk" and technical data to support internal customersContribute to the investigation of customer claims and complaints Visits customer facilities to provide advice and to make formal presentations and training to customers.The employee is expected to perform these company success factors: help the customer, achieve expected results on time, understand the need to learn, be open to change and new ideas, and fulfillthe responsibilities in the expected style.Other duties as assignedJob RequirementsBachelor's degree in Chemistry or related scientific field (Required)Advanced degree (M.S. and/or Ph.D.) in chemistry, chemical engineering, or polymer science (Preferred)7-10 years of experience in coatings science and technologyUnderstanding of coatings application and testing using American Society for Testing & Materials (ASTM) standards, Internal Standard Organization (ISO) standards, and other standards as necessary and Understanding of Marine & Protective Coatings technologies and products and their applications by customersTotal CompensationThe salary range for these skills is$85,000 to $110,000 + 10% annual bonus.Excellent Medical Insurance with HSA.Dental, Vision, Life, AD&D benefits.401K retirement savings with 6% company match.Generous vacation, sick, and holiday pay.Paid Parental leave.Active Diversity & Inclusion Networks.Career growth opportunities on a regional and global scale.Tuition Reimbursement.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.Requisition ID: 34094#LI-DNINearest Major Market: Houston

Datasite is where deals are made. We provide the data rooms and SaaS technology used in M&A and other high-value transactions, to deliver projects in more than 170 countries. Carrying that success into the future is all about you. Your useful skills, your unusual experience, your unique ideas. Everyone here brings something unexpected. What's yours? Invest your talents in us, and we'll return the compliment.Job Description:You will provide world class support to our global clients to enhance their overall product and service experience. If you strive for excellence in every client interaction, Datasite is the place for you. This position requires an outgoing, confident personality who isn't afraid to call the client to resolve an issue. This role is fast-paced, and the ideal candidate will have a curiosity and passion for learning every day. You will be tasked with not just answering questions but using critical thinking and problem-solving skills to go above and beyond to provide the best client experience. Utilizing your expert product knowledge, you will consult with and guide our clients in successfully configuring and managing their projects on the Datasite platform.This position is remote but required to be located in one of the following metro areas: Minneapolis, Minnesota; Houston or Dallas, Texas; Atlanta, GA; Denver, CO; Phoenix, AZ or Tampa, Florida. While the position is remote, team members are required to attend monthly in-office team days and other occasional events as they occur.Essential Duties and Responsibilities:Exhibit the following qualities:Highly developed sense of integrity and commitment to customer satisfactionPassion for excellenceOut of the box problem solving, never settling for the status-quoGreat listening skillsStrong time managementSolution-oriented mindset, never letting a challenge slow you down.Provide product support by assisting customers with simple to moderately complex questions and problems. Troubleshoot issues to resolution and directly answer user questions.Collaborate with other team members to achieve timely resolution.Respond to service requests via all channels including phone, email, and chat.Provide advice and training to customers on Datasite products via phone and web meetings. Guide customers through consultative discussions including feature demonstrations to meet their specific needs. This includes promoting the benefits of products and features the customer may not currently be using.Assist customers in the setup and configuration of projects and features within Datasite products.Perform work within Datasite applications on behalf of customers at their request.Capture all service requests, interactions, and communications in Salesforce Service Cloud. This includes writing and publishing articles in the Salesforce knowledgebase.Build positive relationships with customers.Develop knowledge of industry and customer use cases and workflow.Delight the customer through every interaction.Other additional duties as may be requested from time to time.Minimum Requirements (Education, Experience, Skills)High school diploma required.Strong technical aptitude and learning agility1-3 years previous experience in a client service or product support environmentStrong communication skills, especially in explaining technical terms in a way that non-technical individuals can understandIntermediate Excel skills required including experience using functions such as VLOOKUP. Strong attention to detail when working with data and spreadsheets with quality of work being the utmost importanceIndependent problem solving and troubleshooting skillsAbility to work well in a team collaboration environmentExcellent organizational skillsPreferred Requirements (Education, Experience, Skills)Expert fluency in Spanish, Portuguese, French, German, Italian or Japanese is a plus but not requiredBachelor's degree in related fieldAdvanced Excel skillsPrevious experience supporting software or SaaS applicationsExperience in the M&A industryAdditional Information (i.e. schedule, hours)Schedule is: Monday - FridayHours are: 10 am - 6:30 pm Central TimeThis position is remote but required to be located in one of the following metro areas: Minneapolis, Minnesota; Houston or Dallas, Texas; Atlanta, GA; Denver, CO; Phoenix, AZ or Tampa, Florida.Remote work location must have high-speed internet access (minimum 25Mbps download & 5Mbps upload speeds)Salary - $23.00 -$27.00 an hourAs a global organization, Datasite knows that diverse perspectives are essential to our success. We're committed to maintaining a diverse workforce to serve our customers around the world. Datasite is an equal opportunity employer (EEO) and furthers the principles of EEO through Affirmative Action.