Field Service Engineer Salary in Chicago, IL

Thornton Tomasetti applies engineering and scientific principles to solve the world's challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients' ideas to life and, in the process, lay the groundwork for a better, more resilient future. We provide support and opportunities to our employees to achieve their full potential and cultivate a rewarding career. Our Restoration & Renewal practice provides owners and managers with a home for solutions to a wide range of structural, envelope, and building systems needs for existing properties of every use, age, and construction type. Our multidisciplinary design and assessment services cover a wide range of needs. We perform condition assessments, investigations, feasibility studies, and peer reviews. We design repairs, renovations, and alterations and oversee their execution in the field. The Role We have an immediate opportunity for Structural Engineer for our Renewal Practice. We are looking for a candidate with an interest in structural design, structural repair, renovation, retrofit design, demolition, and/or property loss consulting. ResponsibilitiesCompleting structural analysis and repair rehabilitation design of concrete, steel, timber, masonry, and other structural systems. Coordination of design work with in-house staff as well as other consultants including Architects and other Engineering disciplines, Cost Consultants, and Contractors. Projects will be in structural repair, renovation, demolition, and expansion of current structural buildings. RequirementsBachelor's degree in Engineering or Architecture. Master's degree preferred. Experience with existing buildings for renovation and extensions is a plus. Ability and willingness to travel within the US and internationally. Benefits Depending on your employment status, benefits may include: Medical, Dental, Vision, Life, AD&D, Disability and other voluntary benefits Flexible Spending Accounts for Medical & Childcare Paid Time Off, Family Leave for New Parents, Volunteer Time Tuition Reimbursement Commuter Transit (where available) 401k retirement savings with Company matching on employee contributions and/or qualified student loan repayments Fitness Reimbursement And other various wellness, diversity/inclusion and employee resource programs and initiatives Thornton Tomasetti is proud to be an equal employment workplace. Individuals seeking employment at Thornton Tomasetti are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Thornton Tomasetti Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Thornton Tomasetti are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here , select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

The Field Service Engineer will be responsible for:Install, commission, and maintain analytical instruments on customer sites in accordance with company procedures and customer requirements.Provide technical support to customers, either by phone, email, or on-site visits, to troubleshoot and resolve issues with our products.Maintain accurate and up-to-date records of all service activities, including service reports, customer feedback, and spare parts inventory.Collaborate with cross-functional teams including sales, marketing, and product development to ensure customer needs are met and new product features are properly communicated.Develop and maintain a thorough understanding of our products and their applications, as well as keep up-to-date with the latest technological advances in the industry.Participate in training sessions and seminars to maintain and expand your technical knowledge and skills.Adhere to company safety policies and procedures and promote a safe work environment.A much more in depth job description will be provided upon application and consideration. Please submit your resume for consideration within 48 hours. Relevant candidates can expect to hear back within 48 hours of submissionMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.The successful Field Service Engineer will have:Bachelor's degree in engineering, or related field experience At least 3 years of experience in field service, installation, and/or technical support of electronicsStrong technical skills in troubleshooting, repairing, and maintaining analytical instruments such as chromatography systems, mass spectrometers, or other analytical instrumentation.Excellent communication skills, both verbal and written, with the ability to explain technical concepts to customers of varying technical backgrounds.Strong organizational and time management skills, with the ability to prioritize and handle multiple tasks simultaneously.Ability to work independently and as part of a team, with a strong customer-focused attitude.

Thornton Tomasetti applies engineering and scientific principles to solve the world's challenges. An independent organization of creative thinkers and innovative doers collaborating from offices worldwide, our mission is to bring our clients' ideas to life and, in the process, lay the groundwork for a better, more resilient future. We provide support and opportunities to our employees to achieve their full potential and cultivate a rewarding career. Our Façade Engineering practice provides consulting services to architects, building owners, and developers. Our suite of specialty analyses helps solve complex design challenges, improves constructability, maximizes energy efficiency, and increases security. We offer a range of services for the full building life cycle to help clients execute ambitious architectural visions. Our consulting services include materials research, specialty analyses, detailed design, engineering and construction support, and glass and façade failure investigations. In the technology-driven cladding industry, innovation comes with the territory. Nearly two-thirds of the facades we design and engineer are based on customized systems that involved unique combinations of materials. The Role We have an opportunity for an Engineer to join our Façade Practice. This individual will be responsible for the detailing of facades and running relevant analyses, materials, and systems research, and coordinating project work with the team. Must be conscientious and creative, detail-oriented, and professional with attentiveness to client communications. ResponsibilitiesAnalyzes façade performance with specialized software (i.e. loading, thermal analysis, condensation risk, geometry). Researches materials and systems to determine specific project suitability. Interprets building codes and project/design/construction specifications. Prepares façade detailing in 2D and 3D format for client communication. Assists in construction administration, responding to RFIs, and organizing submittal logs. Attends construction meetings, performs site inspections, and prepares field reports for clients. Interacts with team members and clients regarding project information. RequirementsBachelor's degree in Engineering or Architecture. Master's degree preferred. Must have façade experience for small-scale projects. Ability and willingness to travel within the US and internationally. Benefits Depending on your employment status, benefits may include: Medical, Dental, Vision, Life, AD&D, Disability and other voluntary benefits Flexible Spending Accounts for Medical & Childcare Paid Time Off, Family Leave for New Parents, Volunteer Time Tuition Reimbursement Commuter Transit (where available) 401k retirement savings with Company matching on employee contributions and/or qualified student loan repayments Fitness Reimbursement And other various wellness, diversity/inclusion and employee resource programs and initiatives Thornton Tomasetti is proud to be an equal employment workplace. Individuals seeking employment at Thornton Tomasetti are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Thornton Tomasetti Global Terms of Use and Privacy Statement Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Thornton Tomasetti are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here , select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the terms.

Job Description: Our client is seeking a dynamic Director of Field Service to bolster their presence in the food, medical, and consumer sectors. As the Director, you will be responsible for managing all customer service operations, encompassing product installation, maintenance, and repair covered by service contracts or warranties.Region: The Great Lakes Region encompasses ND, SD, MN, WI, IL, MI, and IN.Travel: This position requires extensive travel, accounting for approximately 70% of the time. The schedule is flexible to cater to customer requirements, which may involve occasional weekend and after-hours support. The Great Lakes Regional Office in Lisle, IL serves as the base location when not on travel assignments.Key Responsibilities:Develop and execute strategies to meet customer demands in accordance with commercial objectives.Contribute to special projects as directed by the Vice President of Customer Service.Oversee regional revenue targets and annual expense budgets.Take charge of selecting, onboarding, and training staff members.Establish clear roles, goals, and responsibilities for departmental personnel, ensuring comprehensive training.Offer technical guidance to Field Service Technicians, ensuring continuous safety and compliance training.Keep informed about industry trends and technological advancements.Supervisory Duties:Supervise a team of 3-20 service associates, ensuring compliance with organizational policies and legal obligations.Promote team growth by providing guidance, feedback, and mentorship.Work Environment:Experience with operating machinery and occasional exposure to electrical hazards.Occasional exposure to wet or humid conditions, extreme temperatures, and high noise levels while visiting customer sites.Requirements:Bachelor's Degree in mechanical or electrical engineering or a related field.Minimum of 2 years of relevant field service management experience, or an equivalent combination of education and experience.Demonstrated proficiency in organizational management and leadership.Strong technical and mechanical aptitude.Exceptional customer service abilities.Proven track record in project management.Effective communication skills, with the ability to engage with customers and team members.Preference for experience with capital equipment.Advantageous previous role as a Field Service Technician.Proficiency in Microsoft Office and ERP systems.Benefits:Health Care Plan (Medical, Dental & Vision)Retirement Plan (401k)Paid Time Off (Vacation, Sick & Public Holidays

Job DescriptionWhen you're part of Thermo Fisher Scientific, you'll do daring work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.Location/Division Specific InformationThe Materials and Structural Analysis (MSD) Electron Microscopy (EM) business enables customers to find meaningful answers to questions that accelerate breakthrough discoveries, increase productivity, and ultimately change the world. The MSD EM business designs, manufactures, and supports the broadest range of high-performance microscopy workflow solutions that provide images and answers in the micro-, nano-, and picometer scales.Combining hardware and software expertise in electron, ion, and light microscopy technologies with deep application knowledge in the materials science, life sciences, semiconductor, electronics, and natural resources markets, the worldwide Electron Microscopy employees are dedicated to customers' pursuit of discovery and resolution to global challenges.Here are some of the products you might support our customers with:Corporate organizationOverview of our instrumentsInside the Titan Transmission Electron MicroscopeHow to make a microscopeHow you will make an impact:The Field Service Engineer II for the Materials and Structural Analysis Division (MSD) of Thermo Fisher Scientific is responsible for performing the on-site installation, servicing and repair of complex equipment and systems. Engineers investigate and improve operational quality of system equipment; Transmission Electron Microscopy (TEM), Scanning Electron Microscopy (SEM), Small/Large Dual Beam (SDB/LDB); instruct customers in the operation and maintenance of the system; serve as company liaison with customer on administrative and technical matters for assigned projects; and conduct on-site installations of the full range of Thermo Fisher Scientific electron microscopy systems and their associated options.What you will do:As the primary regional field service engineer, ensure customer needs are met applying appropriate resourcesConduct on-site installation of sophisticated equipment and follow testing procedures to ensure proper working orderConduct on-site scheduled planned maintenance visitsProvide troubleshooting and repair support for customers and other field service personnelCultivate and develop positive working relationships with customers, system users and company personnelSuccessfully complete technical training, as required; identify and successfully complete specialist training based on microscopes in the regionProactively seek out additional learning opportunities both inside and outside of the regionWork informally with an applications engineer or attend an applications course to gain sophisticated knowledgeTravel, often on short notice, to customer sites to resolve problems or support other field service personnelComplete and submit field service reportsBe able to perform Preventative Maintenance on assigned toolsPartner with colleagues to acquire technical guidance needed to problem-solve systems solutionsProvide training for customers and users on system maintenanceMake yourself available to train and mentor new field service engineersProvide feedback to product quality teamsProvide appropriate input in writing updating and correcting various Thermo Fisher system documentationProvide recommendations for various reports including identifying and isolating unique problems with systemHow you will get here:EducationUniversity degree in electronics, physics, engineering, computer science or similar field preferred; or 5-10 years of equivalent combination of education, skills and experienceExperience5-10 years' Experience:Operating, troubleshooting, repairing and calibrating complex analysis tools such as SEM, TEM, FIB, Prober or similar systems is a plus but not required.Experience with Ultra High Vacuum (UHV) a plus but not required.Experience operating O-scopes, digital voltmeter and logical problem solving.Knowledge, Skills, AbilitiesDemonstrated ability to lead complex technical issuesAbility to partner effectively with customers and colleaguesExcellent interpersonal communication, teamwork/building, time management, organizational, problem solving, conflict management and customer service skillsAbility to work under pressure, with a consistent record to make decisions with minimal direct supervision.Able to display a high level of confidentiality for both customer and Thermo Fisher Scientific.Must be willing to travel 25-50% of the time.Must possess a valid driver's license and passport and travel regionally and internationally as the need arises.Physical RequirementsExtensive walking may be required.May work at customer locations, in office environment to include cubicles and/or in laboratory environments.Must be able to secure entrance to US Government laboratories and facilitiesPotentially pass through areas where chemical-based allergens may be in use (such as penicillin, tetracycline, etc)Depending on area of building, personal protective equipment may be worn to include lab coats, coveralls, hood, facemask, hairnets, safety gloves, safety glasses, steel toe shoes, and/or bump hats.Physical requirements include the ability to lift up to 50 lbs.Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! http://jobs.thermofisher.com

Description Engineer III Location: This position will work a hybrid model (remote and office). The Ideal candidate will live within 50 miles of one of our Elevance Health PulsePoint locations. A proud member of the Elevance Health family of companies, Carelon Medical Benefits Management, formerly AIM Specialty Health, is a benefit- management leader in Illinois. Our platform delivers significant cost- of-care savings across an expanding set of clinical domains, including radiology, cardiology and oncology. The Engineer III will be responsible for the delivery of end to end system development and maintenance on complex technology systems within assigned client group, business unit or corporate department. How you will make an impact: Development on medium to large complex customer technology platforms or architectures. Maintains active relationships with internal and/or external stakeholder to develop business requirements. Analyzes and classifies complex change request and identifies and documents possible system code enhancements. Demonstrates knowledge of industry trends, our products and infrastructure. Collaborates with engineers and graphic designers, analyzes and classifies complex change request and reviews and evaluates possible enhancements. Works with development team to develop and define application scope and objectives and prepare functional and/or technical specifications. Analyzes and evaluates detailed business and technical requirements. Understands the product and analytics and drive requirements that take into account stakeholders needs Identifies problems/risks. Codes and maintains complex components of information systems. Mentors others on coding standards and performs code reviews. Reviews test cases and advises QA on adjacent code/regression impact. Develops and performs system testing and fixes defects identified during testing and re-executes unit tests to validate results. Aids in integrating activities with other IT departments for successful implementation and support of project efforts. Provides on call support and monitors the system and identifies system deficiencies. Minimum Requirements: Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 3 years experience on one platform, multi database, multi language or multi business application; or any combination of education and experience, which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: Experience in in front-end web technologies including HTML, CSS, AJAX, and JSON, coupled with expertise in JavaScript frameworks such as jQuery, AngularJS, and Angular 8,12, 16. Experience in developing REST using Spring Rest, JAX-RS and SOAP web services using JAX-WS. Experience working on frameworks and tools like Spring MVC, Spring Boot, Junit, Mockito, Maven, Gradle, Ajax, GIT, SVN, Bamboo, Jenkins, Urban Code, Splunk. Knowledge working on Asynchronous message-driven architecture patterns using JMS, Amazon SQS. Experience working on different databases like Oracle, Sybase, MongoDB, MSSQL, MySQL and strong knowledge in SQL, PLSQL, and store Procedures. Extensive knowledge in containerizing and deploying Java applications using Docker, Docker compose, ECR, Kubernetes. Working Knowledge in integrating CI/CD pipelines with tools like Terraform, AWS CloudFormation, and Jenkins. Experience in addressing and fixing application vulnerabilities using security tools such as Checkmarx, Veracode. Proficient in leveraging Amazon Web Services (AWS), including hands-on experience with core services such as EC2, ECS, API Gateway, S3, IAM, CloudWatch, Step functions, Lambda and CloudFront Experience working in Agile environment for software development. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] assistance.

Our client, a disruptive, global CPG company, is looking to hire a Continuous Improvement Engineer. This fast-growing company is looking for a driven, quick learner to implement processes and procedures for their planning strategy. Responsibilities include auditing suppliers, managing documentation, resolving non-conformances, conducting ongoing supplier reviews and cultivating relationships. The Continuous Improvement Engineer collaborates with procurement and R&D teams for strategic sourcing, business continuity and innovation commercialization. Continuous Improvement Engineer Responsibilities: Analyze existing manufacturing processes, identify inefficiencies and develop comprehensive improvement strategies to enhance productivity, reduce waste and optimize resource utilizationLead and facilitate continuous improvement projects using methodologies such as Lean Six Sigma, Kaizen and Total Quality Management (TQM) to streamline operations, eliminate bottlenecks and enhance overall performanceUtilize statistical tools and data analytics techniques to collect, analyze and interpret operational data, identify trends and generate actionable insights to drive informed decision-making and process improvementsCollaborate with various departments including production, quality assurance, supply chain and R&D to foster a culture of continuous improvement, align objectives and implement standardized processes and best practicesProvide training, coaching and support to employees at all levels to promote a culture of continuous learning, innovation and accountability, ensuring widespread adoption of improvement initiatives and sustainable resultsEstablish key performance indicators (KPIs), develop dashboards and performance metrics to monitor progress, track improvements and evaluate the effectiveness of implemented solutionsDrive organizational change by effectively communicating improvement initiatives, engaging stakeholders, addressing resistance and championing a mindset of continuous improvement and adaptation to changeMaintain accurate documentation of improvement projects, process changes and results achieved, and prepare comprehensive reports and presentations for senior management review and decision-makingContinuous Improvement Engineer Requirements: Bachelor's degree in Engineering, Business Administration, Operations Management or related field. Master's degree or relevant certifications (e.g., Lean Six Sigma Black Belt) preferred1+ years experience in continuous improvement, process optimization or related roles within the manufacturing industry, preferably in food or confectionery productionStrong knowledge of continuous improvement methodologies (e.g., Lean, Six Sigma, Kaizen) and their practical application in a manufacturing environmentProficient in using computer software, including MS Office, SAP, SharePoint and supplier management systemsJoin the dynamic team propelling this organization's rapid growth and attracting top-tier talent in the vibrant Chicago market. As a Continuous Improvement Engineer, you'll play a pivotal role in their continued success. Seize this opportunity to be part of one of Chicago's fastest-growing companies - apply now and embark on an exciting journey with us! Thank you, Jenna Bartley Sr Project Manager - Supply Chain LaSalle Network LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LNSCAFP

Location: Chicago, ILSalary: $85,000.00 USD Annually - $95,000.00 USD AnnuallyDescription: Our client is currently seeking a Electrical Field Service Specialist Associates/Bachelors Degree in Electrical Engineering/ Technology Experience in the maintenance of medium voltage (5 kV to 15kV) electrical systems and equipment in an industrial environment Candidate must have experience with Electrical industrial maintenance as a field service engineer/representative/technician, electrician, power distribution technician, and project manager. Knowledge of Preventive and Predictive maintenance of industrial electrical systems and equipment. Proven experience in installation, troubleshooting and repairs of medium voltage (5 kV to 15kV) industrial electrical systems and equipment.Understanding of regulatory and industrial standards and codes.Understanding of control and instrumentation systems in an industrial environment.Experience using CMMS systems Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com

At Doosan Bobcat, our success is powered by our people. Through our winning culture and one global team working together, we deliver the best products and service to our customers - and make the world a better place. Join our team today and start building your career with a worldwide leader.Location : ChicagoJob InformationThis role will provide technical field support to service providers and end-users of Bobcat® industrial products. This role will ensure field issues are identified and resolved quickly to eliminate downtime and ensure satisfaction and loyalty is maintained.This position will support the Central United States region. Candidate should currently reside near a major city within this region. Role & ResponsibilityAssist and advise distributor service technicians with installation and commissioning of industrial air products.Assist distributors and customers in troubleshooting and resolving equipment problems.Advise district distributor staff on proper service and maintenance of products.Travel to location and work with customers to resolve problem quickly and equitably.Provide thorough diagnosis and repair.Provide complaint resolution feedback to customer service so complaint may be formally closed.Job RequirementEducation Required: Associate's Degree or equivalent work experience.Experience Required: 5 years of field service support.Demonstrated experience training/mentoring service techs.Experience with industrial air compressors, diesel driven air compressors, and portable generators is a plus.Knowledge of electro-magnetic induction, AC drive system, micro-processors, analog machine control systems and AC/DC electrical systems.Proven ability to document field complaints and apply appropriate solutions.Ability to read and interpret electric schematics, PI&D diagrams and mechanical instruction manuals. Microsoft Office Suite proficiency. Ability to function in an interruption driven environment.Valid U.S. driver's license and in good standing.Travel: up to 75%. #GDAs a part of the Doosan Group, which employs more than 43,000 people in 38 countries worldwide, the company offers its customers products and solutions to help build stronger businesses and communities. Based in Seoul, South Korea, with its North America headquarters in West Fargo, North Dakota, Doosan Bobcat is a leading global manufacturer of construction, agriculture, landscaping and grounds maintenance equipment, attachments and services. The company is committed to empowering people to accomplish more. Doosan Bobcat North America is home to world-renowned brands, including Bobcat® compact equipment, Doosan® portable power products, Ryan® and Steiner® grounds maintenance equipment and Geith® attachments. Doosan Bobcat North America is a tradename of Clark Equipment Company.Doosan is committed fostering an inclusive and a diverse workforce and is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, religion, creed, citizenship status, national origin, disability, marital status, sexual orientation, gender identity, protected veteran status, or any other status or characteristic protected by law. If you have a disability or special need that requires accommodation, please contact us at 701-476-4263. Doosan is a VEVRAA federal contractor and seeks priority referrals of protected veterans.Beware of Fraudulent Job Offers and SolicitationsAny legitimate job offer will be preceded by an official selection process.

Team Leader Revenue Protection and Field Services WBS, a subsidiary of WEC Energy Group, is seeking a Team Leader Revenue Protection and Field Services in our Chicago IL Location. Job Summary The primary responsibilities include managing the daily activities of the Revenue Protection and Field Services functions and supervising the Revenue Protection and Field Services field and administrative support staff. Job Responsibilities The Team Lead of Revenue Protection and Credit & Collections Field Services is responsible for managing a staff of employees engaged in investigating theft and fraud against the corporation as well as directing activities of C&C Field Services employees. The Team Lead is also responsible for creating policy and procedure to assist in the mitigation of safety risks/hazards associated with energy theft and C&C Field Services. + Responsible for managing Revenue Protection and Collection field and office processes + Ensures that all employee and customer’s needs are met in a safe, efficient and timely manner through the effective management of personnel, equipment and materials. + Educates and reinforces the use of safe work practices and ensures compliance to Wisconsin/Michigan commission rules and regulations and OSHA regulations. + Demonstrates a sound knowledge of department/corporate goals and policies in order to develop expectations and direct work, + Continues to improve skills and acquire new skills; maintains knowledge of corporate and department tools, systems, policies and procedures. + Monitor performance of Revenue Protection employees and Collections Field Service employees (absence reporting, scheduling, productivity, work volume etc.) to achieve high levels of accuracy and productivity. + Interview, hire, on-board, and train employees. + Provide direction, coaching, counseling, discipline, continued education and development to team members. + Assist Field Service Manager in development and implementation of WEC overall Revenue Protection Plan + Utilize data analytics to drive continuous improvement Represent WEC interests to metering security device suppliers, and organizations such as the Midwest Energy Theft Association and the International Revenue Protection Association. + Ensures that service levels meet customer needs and corporate goals. + Provides process documentation and improvement, sets service levels for work, adjust schedules, work rules or procedures, as needed, to accomplish objectives. + Ensures proper administration of all union contract provisions and management of union concerns. + Supports administrative team members investigating Billing Disputes and Identity Theft claims to protect against unnecessary losses and to ensure Red Flag compliance. + Monitors administrative team to ensure timely response to Subpoena and other legal inquiries. + Provide expert testimony in civil and criminal court actions + Supports customer satisfaction initiatives by investigating and providing timely responses to PSC Complaints; Executive Complaints; Pump it Up referrals; We-Care and Supervisor Call backs; customer disputes; escalated calls and inquiries from governmental agencies. + Works with other utilities and Public Service Commission to educate on handling energy theft or fraud situations Provides statistical tracking and status updates of the Revenue Protection Administrative Support staff + Effectively designs, develops and delivers presentations and training to all levels of management, internal and external staff. + Develops and maintains on-line training tools including the department On Line Encyclopedia. Oversees, and coordinates work performed by outside contractors. + Acts as the liaison to Government Agencies. Trains agencies and contractors to comply with Wisconsin legal requirements. + Prepares and conducts staff meetings. Minimum Experience Required + A minimum of an Bachelor‘s degree in Business or related field. Candidates with 10 years of experience in a collection, legal, customer operations or customer service/call center environment will be considered in lieu of the degree requirement. + At least 3-5 years of work experience in a collection, legal or customer service/call center environment. + Strong organization and conflict management skills; problem analysis and reasoning abilities. + Strong written and verbal communication skills. + Experience in team building and coaching. + Experience/advanced knowledge in customer programs and desktop applications. + Knowledge of all applicable Administrative code and Statutes as well as the rules and regulations for gas and electric industry is desirable. + Above average ability to analyze WEC billing and payment records. Preferred Qualifications + Experience in process improvement and developing processes. + Ability to problem solve when facing ambiguity. End Date: 05/05/2024 We reserve the right to modify the application deadline or discontinue accepting applications for any position if deemed necessary. Learn more at Careers (https://www.wecenergygroup.com/careers/index.htm) WEC Energy Group and its subsidiaries are Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other protected class. EEO/AA policies and statements (https://www.wecenergygroup.com/careers/equal-employment-opportunity.htm) Location: Chicago, IL, US, 60601 Company: WEC Energy Group (WEC) Req ID: 4063