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Information Security Analyst

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Information Security Manager

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Information Security Officer

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Intelligence Analyst

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Lifeguard

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Network Security Engineer

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Safety Coordinator

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Safety Leader

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Safety Manager

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Safety Officer

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Safety Specialist

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Security Administrator

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Security Analyst

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Security Architect

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Security Developer

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Security Expert

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Security Guard

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Security Installer

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Security Investigator

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Security Manager

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Security Officer

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Security Specialist

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Transportation Security Officer

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Unarmed Security Guard

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Unarmed Security Officer

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USAR Unit Administrator

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If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
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Project Manager BWH Cardiovascular
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Given the regulatory rigor with which research is conducted, the technical complexities of image analysis and associated systems, and the individual sponsor/CRO requirements, the CICL maintains close ties with MGB research compliance and information systems and security departments.Within the CICL organization, this position serves as the CICL Project Manager, responsible for independently managing all aspects of CICL trials including image receipt and processing, data transfer, and reporting.PRINCIPLE DUTIES AND RESPONSIBILITIESProject ManagementOn a daily basis, provides clear and consistent organization of each assigned trial's status with strong attention to detail; this includes hands-on tasks such as tracking media received, inventory control, ensuring proper follow-up of pending project tasks, monitoring project timelines and associated reporting of study-specific metrics to sponsors/CROs.Participates in all CICL related decisions made for the study.Ensure smooth and efficient internal day-to-day operations for numerous assigned studies. This will include serving as the primary liaison with Sponsor/CRO and CICL leadership for day-to-day issues, progress reporting, and attending study specific meetings. Represent the CICL as site Investigator Meetings and imaging-centered training sessions for site staff. Includes both development of training materials, tracking attendance, and presenting data about the CICL and applicable study.Responsible for the oversight of all study files.Maintain appropriate document control standards per MGB and CICL SOPs.Processing incoming patient/study documents and images for accuracy and completeness. Includes troubleshooting technical issues pertaining to images received including repairing image files and removing PHI from images and following associate PHI breach protocols. Providing site feedback for sonographer certification, eligibility confirmation and quality feedback. Includes working with sites to distribute and resolve CICL-generated queries.Assist technical teams with prioritizing timelines by creating project analysis lists and schedules.Reporting study metrics to Business Manager for invoicing purposes and other reporting as requested.Directly support site representatives with questions regarding study protocol, queries, and the image submission process. Respond and field questions submitted to the CICL site line and helpdesk email.Coordinate and monitor ongoing reproducibility assessments as a part of new hire training.Information SystemsServe as a liaison between CICL and MGB Information Systems/Information Security personnel for issues as they pertain to CICL computer systems, data security, software development, infrastructure improvement, quality improvement, and workstation issues.Serve as a liaison between external vendors for CICL software and analysis programs, including troubleshooting, software upgrades, and new software procurement.Support technical staff with software and workstation updates to ensure optimal workflowAssist with database and software validation.Provide and monitor access to CICL secure file shares. Assist staff with mapping file shares.Data ManagementCreation of new, and management of existing CICL databases.Responsible for generating both study-specific progress reports and data as well as generating center-wide cumulative data and progress reports.Work with Study Sponsors and/or Data Coordinating Centers along with the CICL Clinical Data Coordinator to ensure proper data management, including data transfers of final data to study Sponsors. GeneralFacilitate the implementation and ongoing process improvement of established CICL Policies and Procedures; responsible for monitoring the effectiveness and adherence to policies, generation of new policies, prn.Provide other support as per the CICL Directors as it relates to the overall research scope of the CICL. Train and assist with onboarding CICL Operational and Technical Team members.Attend CICL Operational and Team meetings, providing necessary updates.Provide back-up coverage for CICL Operational Team as needed.Qualifications BA/BS degree in biological sciences or health administration.Research professional with at least 5 years' experience in clinical research and/or trial project management.Knowledge of FDA regulations, ICH and GCP guidelines concerning human subject research especially as they relate to computer systems/security, disaster recovery and regulatory compliance of research core labs.SKILLS/COMPETENCIES REQUIREDGiven this is a project environment and multiple projects will be assigned, and given that each project will have unique project demands, staff, deliverables and timeline, the ideal candidate is: highly organized and systematic in work processesself-motivated and proactive; able to identify, track, and drive issue resolution with little or no supervision or promptingable to function at a high level in a dynamic and busy environmentable to take direction from, as well as influence and establish strong working relationships with a wide variety of individuals at all levels; ie. other Center project staff, technical staff, Directors, enrolling sites, Sponsors and other affiliate groupsvery dependable and able to demonstrate a respect for the importance of how work practices affect data qualityable to communicate concisely and effectively, without undue delays, both verbally and in writing a clinical research professional, or aspires to become one, with an interest in cardiovascular medicine, human subject research and clinical trial project management.SUPERVISORY RESPONSIBILITIESNone.WORKING CONDITIONSThe CICL supports a hybrid work model however this position requires in-office collaboration with CICL team members. This position is M-F during core business hours.EEO Statement BWH is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Software Quality Assurance Test Engineer, Assistant Vice President
State Street, Boston
Who we are looking forThe Software Quality Assurance Testing Engineer will play a key role in the quality assurance of Anti-Money Laundering ("AML"), Sanctions Screening, AML Transaction Monitoring, and Know Your Customer ("KYC") suite of applications in the Boston, MA area. We are looking for someone who has proven experience with testing and automating complex applications. This role will be responsible for defining and maintaining an acceptance testing cycle that is common in an Agile process including automation. Candidate will be expected to attend daily agile ceremonies and required to co-ordinate teams across geographies to discuss/resolve impediments and deliveries. Candidate should have willingness to learn new technologies and work under pressure with stringent timelines.What you will be responsible forAs Software Quality Assurance Testing Engineer you willWork with users and developers to define new projects to extend and enhance company's proprietary financial applications.Create test scenarios and implement functional test cases (automated and otherwise) that will serve as acceptance test criteria for enhancements and new applications.Work closely with product owners/business analysts, developers and quality assurance team members to run test suites and research errors.Work with the support group to reproduce production problems and identify gaps in the regression test suite.Work with developers to utilize and extend custom test harnesses for applications.Find ways to enhance the testing process with new tools, strategies, and techniques.Drive testing and automation for AML Sanctions Screening Compliance Technology. Willingness to learn new technologies and push the boundaries of test automation and QA practices to achieve measurable efficiencies. What we valueThese skills will help you succeed in this roleDemonstrated experience with funational and automation validation of complex applications.Demonstrated experience working in an iterative development environment using an iterative Agile-like methodology.Demonstrated experience in delivering working software to production through the entire lifecycle.Proven knowledge of SQL and relational databases.Proven knowledge of XML, HTML, JavaScript, Visual Basic Script and other scripting languagesProven knowledge of source code control, specifically GitHub, cvs, or subversionDemonstrated experience with Tableau (or other BI tools).Working experience or knowledge on Databricks is desirable.Demonstrated experience testing both client-server and web-based applications through one or more full life cycles of an applicationAbility to quickly troubleshoot and diagnose issues within the quality assurance environment and communicate that knowledge to a varied audience of technical and non-technical stakeholders. Proven experience delivering multiple versions of one or more applications. Experience working with offshore resources. Education & Preferred QualificationsBachelors' degree with concentration in Engineering, Business or Technology preferred. Must have 7+ yrs. of experience in Quality Assurance and Performance Testing. Excellent knowledge in STLC process - creating, maintaining and executing automation/functional test plans, writing test scripts against software platforms, communicating test results, tracking defects and participating in day to day QA activities. Experience in Financial domain and knowledge of Anti-Money Laundering (Sanctions, Transaction Monitoring, Know Your Customer), financial securities, and trading principles is highly desirable.Understanding of core banking payment systems and experience with BESS, PEP+, GPP, ACI, MTS, and ISO20022 MX msgs. Experience with Selenium, Python, Java (Eclipse),Visual Basic/VB Script, Test NG, BDD framework for test automation preferred. Hands on experience on SQL (Analytical Functions and complex queries), SQL developer and TOAD. Knowledge of test methodologies and their corresponding tools such as JIRA-XRAY, RTC etc. Must have good understanding of Agile methodology and Agile ceremonies. Must have team-oriented attitude and experience working seamlessly with geographically distributed teams while maintaining the highest standard in collaboration and communication across the QA/DEV and Business teams. Self-motivated, self-driven, own and consider him/herself accountable for timely completion of QA deliverables. Excellent verbal and written communication skills. Strong problem-solving skills with great attention to details. Are you the right candidate? Yes!We truly believe in the power that comes from the diverse backgrounds and experiences our employees bring with them. Although each vacancy details what we are looking for, we don't necessarily need you to fulfil all of them when applying. If you like change and innovation, seek to see the bigger picture, make data driven decisions and are a good team player, you could be a great fit.Why this role is important to usOur technology function, Global Technology Services (GTS), is vital to State Street and is the key enabler for our business to deliver data and insights to our clients. We're driving the company's digital transformation and expanding business capabilities using industry best practices and advanced technologies such as cloud, artificial intelligence and robotics process automation.We offer a collaborative environment where technology skills and innovation are valued in a global organization. We're looking for top technical talent to join our team and deliver creative technology solutions that help us become an end-to-end, next-generation financial services company.Join us if you want to grow your technical skills, solve real problems and make your mark on our industry.About State StreetWhat we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.Inclusion, Diversity and Social Responsibility. We truly believe our employees' diverse backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.State Street is an equal opportunity and affirmative action employer.Salary Range: $80,000 - $132,500 AnnualThe range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.
Clinical Trial Project Manager
Medasource, Boston
Job Responsibilities: Project Management:On a daily basis, provides clear and consistent organization of each assigned trial's status with strong attention to detail; this includes hands-on tasks such as tracking media received, inventory control, ensuring proper follow-up of pending project tasks, monitoring project timelines and associated reporting of study-specific metrics to sponsors/CROs.Participates in all CICL related decisions made for the study.Ensure smooth and efficient internal day-to-day operations for numerous assigned studies. This will include serving as the primary liaison with Sponsor/CRO and CICL leadership for day-to-day issues, progress reporting, and attending study specific meetings.Represent the CICL as site Investigator Meetings and imaging-centered training sessions for site staff. Includes both development of training materials, tracking attendance, and presenting data about the CICL and applicable study.Responsible for the oversight of all study files.Maintain appropriate document control standards per MGB and CICL SOPs.Processing incoming patient/study documents and images for accuracy and completeness.Includes troubleshooting technical issues pertaining to images received including repairing image files and removing PHI from images and following associate PHI breach protocols.Providing site feedback for sonographer certification, eligibility confirmation and quality feedback. Includes working with sites to distribute and resolve CICL-generated queries.Assist technical teams with prioritizing timelines by creating project analysis lists and schedulesReporting study metrics to Business Manager for invoicing purposes and other reporting as requested.Directly support site representatives with questions regarding study protocol, queries, and the image submission process. Respond and field questions submitted to the CICL site line and helpdesk email.Coordinate and monitor ongoing reproducibility assessments as a part of new hire training.Information Systems:Serve as a liaison between CICL and MGB Information Systems/Information Security personnel for issues as they pertain to CICL computer systems, datasecurity, software development, infrastructure improvement, quality improvement, and workstation issues.Serve as a liaison between external vendors for CICL software and analysis programs, including troubleshooting, software upgrades, and new software procurement.Support technical staff with software and workstation updates to ensure optimal workflowAssist with database and software validation.Provide and monitor access to CICL secure file shares. Assist staff with mapping file shares.Data Management:Creation of new, and management of existing CICL databases.Responsible for generating both study-specific progress reports and data as well as generating center-wide cumulative data and progress reports.Work with Study Sponsors and/or Data Coordinating Centers along with the CICL Clinical DataCoordinator to ensure proper data management, including data transfers of final data to study Sponsors.General:Facilitate the implementation and ongoing process improvement of established CICL Policies and Procedures; responsible for monitoring the effectiveness and adherence to policies, generation of new policies, prn.Provide other support as per the CICL Directors as it relates to the overall research scope of the CICL.Train and assist with onboarding CICL Operational and Technical Team members.Attend CICL Operational and Team meetings, providing necessary updates.Provide back-up coverage for CICL Operational Team as needed.Minimum Qualifications: BA/BS degree in biological sciences or health administration.Research professional with at least 5 years' experience in clinical research and/or trial project management.Knowledge of FDA regulations, ICH and GCP guidelines concerning human subject research especially as they relate to computer systems/security, disaster recovery and regulatory compliance of research core labs.highly organized and systematic in work processesself-motivated and proactive; able to identify, track, and drive issue resolution with little or no supervision or promptingable to function at a high level in a dynamic and busy environmentable to take direction from, as well as influence and establish strong working relationships with a wide variety of individuals at all levels; ie. other Center project staff, technical staff, Directors, enrolling sites, Sponsors and other affiliate groupsvery dependable and able to demonstrate a respect for the importance of how work practices affect data qualityable to communicate concisely and effectively, without undue delays, both verbally and in writinga clinical research professional, or aspires to become one, with an interest in cardiovascular medicine, human subject research and clinical trial project management.
Supervisor, Assistant, Parking
Massachusetts General Hospital(MGH), Boston
MASSACHUSETTS GENERAL HOSPITALJob Title: Supervisor, Assistant, Parking Job Family: Professional/Managerial Job Code: 000443 Grade: 067 FLSA Status: Non-exempt Department: Parking & Commuter Services Position Reports To: Parking Technical & Systems Manager GENERAL SUMMARY/ OVERVIEW STATEMENT: Summarize the nature and level of work performed.Under the direction of the Parking Technical and Systems Manager, incumbent supervises Parking Service Assistants, Lead Cashiers and shift operations of the department. Accountable for all daily revenue transactions, cash control and cash management and all shift operations of the department. Insure computerized revenue control system and all other parking systems are in working order for the shift. Responsible for reconciliation of daily cash transactions of Lead Cashiers and Parking Service Assistants. Assumes lead role in responding to customer complaints, questions, cash discrepancies, emergencies or major occurrences requiring department intervention. Assists in activities related to the operation of all parking garages and lots. PRINCIPAL DUTIES AND RESPONSIBILITIES: Indicate key areas of responsibility, major job duties, special projects and key objectives for this position. These items should be evaluated throughout the year and included in the written annual evaluation.Must be able to perform all Lead Cashier functions. Monitors cash flow and collects revenue deposits from lead cashiers and valet operations. Responsible for transfer and documentation of cash deposits from garage safe to the armed escort. Prepares and audits revenue deposits. Review results of auditing procedures with cashiers and lead cashiers. Reviews daily lead cashier and cashier reports. Resolves discrepancies; reports unresolved discrepancies immediately to Parking and Technical Systems Manager. Trains, develops and supervises Lead Cashiers and Parking Service Assistants. Parking Supervisor will recognize employees for good work performance either through the Recognition Committee, PIE (Partners in Excellence) or other award programs offered by the department or hospital when appropriate. Maintain accurate documentation of employee's work performance through tracking sheet (attendance, tardiness, etc.) and will provide input when counseling or issuing corrective action to employees with department manager. The Parking Supervisor will participate in preparing and conducting performance appraisals for reporting employees with the department manager. Manages shift coverage of Lead Cashiers and Parking Service Assistants. Recommends and implements staff changes. Communicates and reviews procedural changes to shift staff. Ensures all department policies and procedures are followed by staff. Establishes and monitors productivity measurement guidelines. Relieves cashiers for breaks and lunch or other periods of absence.Interpret parking policies and procedures for employee/customers and department personnel. Diplomatically resolves customer issues if unable to, the Parking Technical and Systems Manager should be notified to assist with issue. Watches for trends and keeps management informed. Develop policies for management review.Work with Police & Security on any incidents involving parking, garages or lots.Monitors all parking and computerized equipment for proper and maximum functionality. Repairs and troubleshoots malfunctioning equipment, placing service calls when it is above the supervisor capabilities. Monitor contractor for proper servicing and billing. Conducts frequent tours throughout the day of garages to monitor cleanliness, safety, and utilization and traffic flow. Recommends needed preventative maintenance programs for garages to the Parking Technical & Systems Manager for appropriate action. The Supervisor will work with department management on Special Event planning and parking.Responsible for the implementation and response to all departmental emergencies to include but not limited to; Fire, Code Disaster, HAZMAT, Code Pink, medical and weather emergencies.Responsible for maintaining inventory of all supplies needed. Assist customers experiencing automobile difficulty with emergency telephone numbers or the locations of public telephones. Coordinates services provided by department personnel: jump starts and assistance in locating lost vehiclesPerforms other duties as required or assigned including, but not limited to statistical reports, interacting with finance staff and committee work.Qualifications SKILLS/ABILITIES/COMPETENCIES REQUIRED: Must be realistic, objective, measurable and related to essential functions of this job. Must be able to speak, read and write English.Excellent computer skills including Excel and AccessCashier SkillsMust be a team player with the ability to lead and develop othersGood organizational skills to handle multiple tasksMust be reliable and flexibleAbility to work well under pressureAbility to follow verbal and written instructionsAccuracy in handling large sums of money and cash receipt reconciliationAbility to walk and stand for extended periods of timeExcellent interpersonal skillsAbility to learn and follow hospital protocols and regulationsLICENSES, CERTIFICATIONS, and/or REGISTRATIONS (if applicable): Specify minimum credentials and clearly indicate if preferred or required Valid Driver's license required.EDUCATION: Specify minimum education and clearly indicate if preferred or requiredCollege degree in business, finance or related area preferred; or five years experience in a high volume, cash oriented, customer service business.High School Diploma required.EXPERIENCE: Specify minimum creditable years of experience and clearly indicate if preferred or required2-5 years of related business experience or related coursework plus some formal supervisory training preferred.2-5 years of related Supervisory experience preferred. SUPERVISORY RESPONSIBILITY (if applicable): List the number of FTEs supervised.Up to 18 FTE'sFISCAL RESPONSIBILITY (if applicable): Indicate financial "scope" information, i.e.: size of budget, volume, revenue, etc.; Indicate total physician/non-physician FTE scope.Extensive cash handling, up to $21,000 per shiftSigns for, maintains, accounts for and transfers to the next shift a $5000 in working capitalCash/ receipts reconciliationWORKING CONDITIONS: Describe the conditions in which the work is performed.Position has interior and exterior duties and functionsResponds to all parking garages and lots - high customer volume, intensive walking to assist customers and maintain parking equipmentOccasional exposure to one or more hazardous conditions such as low level carbon monoxide, smoke, infectious diseases, needle punctures, mildly toxic chemicals (acids & strong alkaline), biohazard materials , odors, etc.Exposure to car fumes, the elements, and extremes of weather and temperatureUnheated and non air-conditioned work environmenEEO Statement Massachusetts General Hospital is an Affirmative Action Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Assistant General Manager
Boston Gym, LLC, Boston
New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. We work with passion and integrity, and we always treat others with appreciation and respect. ROLES AND RESPONSIBILITIES The Assistant General Manager (AGM) is a non-exempt position. The AGM, in partnership and support of the General Manager (GM), ensures the efficient and effective operation of their club with a focus on driving net revenue gain through net membership gain, steady increase of average dues, and ancillary growth. The AGM does not have direct reports. The GM will be responsible for the performance management of all club positions. The AGM will assist in the development of the club employees. The AGM will support in managing all elements of the clubs profit and loss statements and ensure consistent execution of the management daily workflow. Below is a list of responsibilities that identify success in the role as an Assistant General Manager, additional duties may be assigned. PERFORMANCE MANAGEMENT Hold yourself and your team accountable to high standards of operational excellence. Support team development through coaching in the moment opportunities to provide helpful guidance and feedback in order to drive profitability through sales and key performance indicators. Assist in the assessment of employee performance and provide ongoing and constructive feedback in a timely manner, focusing on internal development. Ability to have courageous conversations while handling the discipline of employees as needed and in accordance with company policy. Develop and establish rapport with fellow employees utilizing a situational leadership mentality. SALES ANALYSIS AND RESULTS Support the GM in achieving club revenue plans, including EBITDA, net member gain, and net electronic funds transfer (EFT), through reviewing operational reports and records, and monitoring club profitability. Work with GM to review and analyze club sales on a daily/weekly/monthly basis. Use data to project sales, determine profitability, and set revenue/retention goals. In partnership with the GM, assess new business opportunities utilizing reports and other Company provided resources to execute a successful business strategy. Evaluate market trends and partner with GM to strategize and implement innovations that improve sales, productivity, and profit. EMPLOYEE RECRUITMENT AND DEVELOPMENT Own the recruitment, training, and development of qualified club personnel to a standard of excellence in conjunction with the GM, by utilizing the resources provided by NYSC (i.e., NYSC-U ClubConnect, etc.). Onboard new employees utilizing proper immersion plans to ensure clear expectations while setting them up for success. Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey. Identify opportunities for improvement through implementing trainings, strategies, policies, goals, and other resources to maximize productivity and morale. Set direct and clear SMART goals for self and team. Support the GM with sourcing, interviewing, and qualifying applicants in a timely manner leveraging UKG Ready and internal/external resources available. LEADERSHIP Continuously model and promote the NYSC mission and values with pride and integrity. Promote the creation of a results-driven culture by setting clear expectations, holding employees accountable, and setting goals that focus on key drivers for success. Lead by example, always approaching your work with our core values and the mentality of a service-based leader. Be a hands-on manager by spending time on the floor interacting in a positive and engaging fashion with employees, members, and guests. Exhibit the ability to inspire cooperation, mold opinion, and influence behavior by utilizing a business acumen mentality. CLUB OPERATIONS Confirm that Member Experience Walkthroughs (MEW) and Figure 8s are completed daily to ensure all customer-facing issues are dealt with in a timely basis. Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. Schedule and direct regular meetings and events to share information, set and review goals, increase morale, and review business processes in absence of the GM. Inspect clubs to ensure that adequate security exists and that physical facilities comply with safety and environmental codes and ordinances. Partner with GM to resolve any incidents as needed. Support the GM to increase sales/KPIs and minimize operating expenses by driving all revenue departments, staffing support, expense control, facility management, and customer service. Drive membership sales to exceed last years results and achieve targets. Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional). Foster outreach activities to enhance community involvement. Ensure a consistently clean club and a friendly/inviting customer experience. Perform all basic system transactions pertaining to member enrollment/retention/cancellations. Organize and supervise the work and schedules of the club team in absence of GM. Ensure a 24/7/365 clean and presentable club and a friendly/inviting customer experience. CUSTOMER SERVICE Support the development of a customer service culture and mindset to achieve an exceptional customer experience. Promote, maintain, and protect the customer experience by empowering employees to create an excellent customer service experience. COMMUNICATION Maintain open and effective communication with employees, supervisors, and peers by communicating and explaining new directives, policies, and/or procedures. Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media). PRODUCT KNOWLEDGE Maintain knowledge of market, competition, best practices, and trends in sales techniques and strategies. Maintain an active lifestyle and passion for fitness. Educate club team on the principles of the brand by being a brand ambassador and ensuring brand consistency. PROBLEM SOLVING Work with the GM to resolve issues that affect the service, efficiency, and productivity of the club. Resolve customer complaints by providing customer service-focused solutions to members in a timely manner. Partner with management team to identify and remove barriers to driving results. Effectively manage conflict, appropriately escalating and de-escalating as necessary to provide win-win solutions for both employees and members/guests. REQUIRED SKILLS AND ABILITIES Excellent business acumen skills (i.e., supervisory, leadership, analytical, decision-making, problem-solving). A sense of urgency regarding customer service and sales results, with proven negotiation skills. Superior managerial, communication, and interpersonal skills, with an emphasis in English. Highly organized with a detail-orientation and proven follow-up skills. Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency. Demonstrated competence in the implementation of business strategies, using sound business judgment and innovative solutions, taking into consideration both the business, employees, and member/guest needs. Excellent math skills to conduct data analysis and analyze Profit and Loss statements. Thorough understanding of the companys products and services, and those of immediate competitors in the surrounding market. EDUCATION AND EXPERIENCE 2-3 years of management/supervisory experience in a fitness, hospitality, or retail environment, including direct experience in profit and loss management, revenue generation, staffing/recruiting, and employee onboarding/retention/development. Bachelors degree in business, sales, marketing, finance, or a related field preferred, but not necessary. Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments. Successful track record of working in a team-oriented environment. Ability to handle challenging member issues with patience, tact, and the utmost professionalism. Child & Adult AED/CPR certified. Prior experience with a CRM, LMS, UKG Ready, and Microsoft Office is a plus. PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer. Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, NYSC has specific scheduling guidelines for this position. Employees are required to work the last day of the month. NYSC does not authorize vacation time in January. Ability to work days, nights, holidays, and weekends according to the needs of the business. This position has a rotating schedule with opening and closing hours, weekday and weekend shifts and is subject to change based on the needs of the business.