Escalation Manager Salary in Birmingham, AL

As a Project Manager I you get to be responsible for achieving the project's objectives. You'll work closely with the Project Executive, Project Sponsor and Project Management Team to define the project objectives, create a plan and for and executing the plan to achieve those objectives. The Project Manager has a working knowledge of the technical and organizational environments in which the project deliverable's are created and in which they will be used. You may also assist in the strategic planning for the department. The Project Manager must be an excellent communicator at all levels within the project environment, be proactive, exhibit strong leadership qualities, and be able to adapt to a dynamic and potentially geographically disbursed project environment.PRIMARY DUTIES:For you to perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Responsible for meeting the scope, schedule, resource and budget commitments reflected in the Project Management Plan. - Responsible for overall project (Gross Margin) profitability- Obtains, organizes, and maintains all project contract documents- Receive, organize, and review information from the salesperson or project development team- Prepares project billing revenue forecasts and schedule of values Lead the project management team in developing and managing the Project Management Plan within the constraints established and approved by the Project Sponsor. - Obtain, organize, and maintain all project contract documents in accordance with Schneider Electric quality policy- Coordinates project in accordance with contract documents and approved sales estimate- Schedule and conduct all project construction meetings- Material procurement- Review and approve design, commissioning, and installation plans Implement and enforce change control over project scope, schedule, resources, and budget. Collaborate with functional managers and/or organizational management to obtain adequate resources with appropriate skills to staff the project team. - Manages resources by planning, scheduling, and forecasting manpower and resource requirements- Interview, hire, train, mentor, evaluate, and when necessary, terminate project personnel or make related recommendation in accordance with company policies Manage the timely resolution of issues, including the escalation of issues that are outside of the project team's scope of responsibility. Continually identify and proactively manage project risks & issues, ensure execution of corrective action plans up to closure. - Reviews and approves material and subcontract invoices for payment- Prepares and delivers final project closure and documentation to customers and ensures final payment- Management of and responsibility for project change order log Monitor the project and report the project status to the management on a regular basis. - Prepare and update project schedule and cost re-estimates on a routine basis SCOPE: Medium projects, regional or global projects, high need for coordination, medium project team Additional duties may be assigned. Participate and contribute in subcontractor qualification Participate and contribute in subcontractor bid solicitation process Contribute in bid evaluation Participate and contribute in subcontract negotiations Contribute to oversight of all financial services associated with the construction contract. This to include but not be limited to: change order management, billings, forecasting, bonds, insurance, accounts Payable and receivable process and project re-estimates / cost revisions. Participate and contribute Backlog reviews Participate and contribute in management of the project estimate from midterm to project close out Qualifications - External We know skills and competencies show up in many different ways and can be based on your life experience. If you do not necessarily meet all the requirements that are listed, we still encourage you to apply for the position. This job might be for you if: 4 year college degree or technical degreeSix to Eight years related work experience.The candidate will demonstrate a thorough knowledge of contracting and construction in Mechanical and Electrical field.An understanding of ESCO, lower and higher Ed background, and experience leading/directing multiple projects will be a plus.Understanding of and proficient in project management skillWorking knowledge of ISO requirementsExcellent time management and organization skillsProficient in Microsoft Office programs, including thorough knowledge of MS ProjectFinancial acumen and understandingExcellent customer serviceLeadership skills: team building, empower and delegate authority, ability to build rapport and consensusThorough understanding of contract procedures and tacticsAdvanced knowledge of contract law, codes, standards, and industry construction knowledgeStrong written and verbal communication skills75% travel in the Southeast Monday - Thursday weekly.Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave,401(k)+ match, and more. Click here to find out more about working with us: http://se.com/us/careers.We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success - on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY . Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled.It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.Why us?Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.€25.7bn global revenue137 000+ employees in 100+ countries45% of revenue from IoT5% of revenue devoted for R&DYou must submit an online application to be considered for any position with us. This position will be posted until filledIt is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.As a Project Manager I you get to be responsible for achieving the project's objectives. You'll work closely with the Project Executive, Project Sponsor and Project Management Team to define the project objectives, create a plan and for and executing the plan to achieve those objectives. The Project Manager has a working knowledge of the technical and organizational environments in which the project deliverable's are created and in which they will be used. You may also assist in the strategic planning for the department. The Project Manager must be an excellent communicator at all levels within the project environment, be proactive, exhibit strong leadership qualities, and be able to adapt to a dynamic and potentially geographically disbursed project environment.PRIMARY DUTIES:For you to perform this job successfully, an individual must be able to perform each primary duty satisfactorily. Responsible for meeting the scope, schedule, resource and budget commitments reflected in the Project Management Plan. - Responsible for overall project (Gross Margin) profitability- Obtains, organizes, and maintains all project contract documents- Receive, organize, and review information from the salesperson or project development team- Prepares project billing revenue forecasts and schedule of values Lead the project management team in developing and managing the Project Management Plan within the constraints established and approved by the Project Sponsor. - Obtain, organize, and maintain all project contract documents in accordance with Schneider Electric quality policy- Coordinates project in accordance with contract documents and approved sales estimate- Schedule and conduct all project construction meetings- Material procurement- Review and approve design, commissioning, and installation plans Implement and enforce change control over project scope, schedule, resources, and budget. Collaborate with functional managers and/or organizational management to obtain adequate resources with appropriate skills to staff the project team. - Manages resources by planning, scheduling, and forecasting manpower and resource requirements- Interview, hire, train, mentor, evaluate, and when necessary, terminate project personnel or make related recommendation in accordance with company policies Manage the timely resolution of issues, including the escalation of issues that are outside of the project team's scope of responsibility. Continually identify and proactively manage project risks & issues, ensure execution of corrective action plans up to closure. - Reviews and approves material and subcontract invoices for payment- Prepares and delivers final project closure and documentation to customers and ensures final payment- Management of and responsibility for project change order log Monitor the project and report the project status to the management on a regular basis. - Prepare and update project schedule and cost re-estimates on a routine basis SCOPE: Medium projects, regional or global projects, high need for coordination, medium project team Additional duties may be assigned. Participate and contribute in subcontractor qualification Participate and contribute in subcontractor bid solicitation process Contribute in bid evaluation Participate and contribute in subcontract negotiations Contribute to oversight of all financial services associated with the construction contract. This to include but not be limited to: change order management, billings, forecasting, bonds, insurance, accounts Payable and receivable process and project re-estimates / cost revisions. Participate and contribute Backlog reviews Participate and contribute in management of the project estimate from midterm to project close out

The Site Level Project Leader will provide world class start-up leadership for large, high-profile orders of Liebert power equipment. The PL is the primary Vertiv Service representative for large jobs, from factory testing, through start-up, site acceptance testing, and project completion. The PL is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The PL is also required to maintain continuous communication with CRC, Area/District Offices, and Area Managers.DUTIES & RESPONSIBILITIES: ROLE § Relies on extensive experience and judgment to plan and accomplish work related goals § Requires no direct supervision § Leads and directs the work of others § Provides guidance to others on complicated situations § Factory certified on a variety of products that interact with Liebert systems: o Expert working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al. § Represent Service at all post-sale, customer and contractor meetings for projects which the PL is assigned to by the Area Manager § Coordinate start-up and site testing activities for assigned projects before it begins o Review site testing requirements and service items provided on the sales order o Review customer or third-party test procedures, match to what was sold with the order o Assist and recommend man-power needs for the job o Gather all documentation for job (submittals, as-built drawings, in-house test procedures) o Tag equipment and open start-up & site testing tickets o Initiate SFA requests for custom made test procedures, when provided by Vertiv Service and sold with the equipment § Attend Factory Witness Testing for assigned projects, represent Service in front of the customer, contractor, and consultant § Assist contractors as required during installation of assigned projects o Coordinate Pre-Site meetings with contractor o Visit site on regular basis as agreed upon, typically once per week for large jobs o Provide phone support to contractor for technical questions during installation § Support start-up and site testing activities for assigned projects o Ensure sufficient man-power on site each day to perform start-up and site testing work o Assist during start-up and site testing as necessary, depending upon man-power availability and site location o Provide first level of tech support assistance to speed up problem resolution o Arrange proper test equipment and heavy equipment (such as load banks), ensure all is on site at the times required o Monitor start-ups for timely completion, work with sales rep and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control o Provide daily status reports to Service management and sales rep o Support District Offices, or Power Technical Support, as requested even for projects not directly assigned to by the Area Manager o Assist or coordinate PM's for large customers, as requested by District Manager o Provide phone or on-site support for remedial services calls o Provide a first line of high-level technical support on-site for critical customer problem resolutions o International start-up or support as requested by Power Technical Support or Field Management TECHNICAL § Provide On-the-Job training and on-site direction to associates for assigned projects § Conduct field customer training for assigned projects as required § Communicate with National Technical Support on equipment issues § Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY § Operate in a safe manner in accordance with published safety guidelines § Must wear appropriate PPE as per company guidelines and accordance with job duties § Adhere to work hours policy guidelines - "14 hours rule" § Report all work related accidents or injuries within 24 hours to the appropriate personnel § Must be a role model to fellow associates with regards to safety by setting a positive example § Point out potentially unsafe conditions to a customer or contractor, as necessary and based on extensive experience, with the authority to halt work on a project until conditions are corrected ADMINISTRATION § Coordinate assigned project completion, customer training, and close-out o Provide all test data and start-up reports in a final package to the customer o Coordinate any additional training bought with the sales order, provided either by the Customer Engineer, Power Tech Support, or the Project Leader directly § Provide Time and Material quotes for customers or contractors for assigned projects, as necessary § Coordinate subcontracted services and equipment rentals for assigned projects, provide purchase orders to vendors as required § Gather all Service revenue (sales order and any additional PO's) & costs (labor, equipment, and subcontracted) for assigned projects and report to Power Technical Support for regular profit/loss reports to Service management § Review and process submittal drawings § Log all technical support telephone calls § Provide accurate and timely reporting in accordance with published guidelines o Time cards, expense reports, mileage reports, ticket closure, forms, et al. § Maintain company property according to company policies o Vehicle, credit cards, PPE, test equipment, laptop, pager, et al. CUSTOMER SATISFACTION § Provide proper and adequate communication to internal and external customers § Provide estimated time of arrival to the customer or contractor where applicable § Coordinate and attend customer or contractor meetings as required § Maintain customer satisfaction rates according to company guidelines PERFORMANCE § Complete all work in an efficient and timely manner § Capable of making strong decisions, technical and commercial, under pressure § Properly evaluate site and equipment for appropriate billing status § Maintain productive utilization rate according to company guidelines § Adhere to company dress code and safety regulations § Understand and comply with company startup/escalation process and procedures § In all aspects of job requirements, must lead by example, and conduct themselves in a higher standard. Must act and perform as a role model to all field associates § Maintain proper and adequate level of internal communications § Ability to communicate with all levels within the organization -Managers, co-workers, Support Services, sales, electronic communications, et al. § Conduct themselves in a high degree of professionalism, and of service delivery § Ability to handle stressful situations and provide a calming effect to customer § High level of diplomacy when interacting with internal and external customers KNOWLEDGE, SKILLS & ABILITIES: • Required experience (one or more of the following) o ASEET - preferred o ASMET o Six years military experience in a related field o Equivalent industry experience • Job progression requirements o Minimum 5 years Project Management experience o Product certifications and field knowledge assessment up to date in accordance with job level (refer to job progression chart) o Meet all aspect of your current job description • Interpersonal Skills o Professional o Reliable o Team Player • Mastery of electrical / electronic test equipment and theory • Must be able to read and interpret electrical one-line diagrams and blueprints • In all aspects of the job, need to lead by example, and held to a higher standard of conduct o Product certifications up to date o Meet all aspects of the job description o Performance evaluation rating of meets all aspects of job requirement or better o Consistent performance and customer relation skills • Technical skills o Ability to make an immediate site evaluation, skills to include: environmental temperature, and general operating conditions without supervision o Ability to summarize and report all work related tasks performed o Ability to give technical assistance via the telephone to customers on a regular basis o Provide phone or on-site technical support to junior level associates o Independently evaluate, recognize and recommend acceptable customer solutions based upon site evaluation o Recommend and direct activities at a customer site by leading technical activities of other technicians o Provide on-site customer consultation, must be able to present themselves as an expert in the field o Capable of providing project leadership and on-site direction for assigned projects o Provide expert site evaluation for Liebert Power Products and related systems o Assist Liebert Engineering and National Tech Support with site evaluations, site visits, and recommendations/solutions as required o Expert in site acceptance testing procedures and equipment • Strong skill sets: o Strong communication skills § Ability to communicate with all levels within the customer organization § Strong verbal communication § Excellent written skills o Able to manage stressful situations o Diplomacy o Troubleshooting skills o Safety procedures o Strong organizational and planning skills o Excellent time management ability, capable of working without direct supervision o Computer skills § Advanced word processing, report generation § Spreadsheet processing § Electronic mail § Test equipment and data analysis programs § Familiarity with computer networks o Mechanical aptitude WORKING CONDITIONS: • Minimum of 90% domestic travel is required. • International travel as directed by Power Technical Support or Field Operations • Hour/Day on-call availability through a national paging system • Flexible schedules (weekends, evenings, and holidays) • Valid driver's license • Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check. • Valid U.S. passport required • Deployable in the event of emergenciesPHYSICAL REQUIREMENTS: While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds.Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship.At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES • Customer Focus • Operational Excellence • High-Performance Culture • Innovation • Financial StrengthOUR BEHAVIORS • Own It • Act With Urgency • Foster a Customer-First Mindset • Think Big and Execute • Lead by Example • Drive Continuous Improvement • Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

BGIS is looking for a Facility Manager to join the team in Birmingham, AL and surrounding areas. The Facility Manager is responsible for operations and budget management, service delivery management, project management, client relationship management, health and safety, and emergency preparedness and business continuity for an assigned portfolio. Portfolio Management Manages the operations and maintenance activities as well as annual facility programs of a portfolio of facilities. Responsible for ensuring facility uptime objectives are met. Ensures the continued safe and reliable operations of the portfolio of facilities managed. Creates and implements annual facility management plans. Collaborates with relevant stakeholders and oversees the implementation of facility-related programs. Oversees maintenance and repair activities and performance of internal Technicians and service providers. Ensures work is completed on time, safely and meet quality requirements. Ensures all relevant documentations (i.e. annual facility inspections, equipment data, project files, etc.) are captured within service maintenance databases. Collaborates with relevant stakeholders to evaluate capital assets (i.e. equipment, etc.) and to make recommendations for maintenance, repair and replacement and inclusion within the capital budget. Continuously seeks ways to gain greater efficiencies through activities such as recommending and implementing best practices, collaborating with internal teams to implement sustainable practices and improvement initiatives, utilizing internal Technicians wherever possible, etc. Collaborates with relevant stakeholders to optimize assigned portfolio and continuously create value for the client. Service Delivery Management Responsible for meeting client obligations. Resolves problems and/or conflicts and maintains open communication with the client including providing regular written and oral reports to ensure satisfaction Recommends solutions and implements appropriate actions for issues Monitors service delivery performance against established metrics/key performance indicators. Identifies gaps, develops and executes corrective action plans to ensure all objectives are met. Monitors all service requests to ensure within agreed upon scope and escalates to senior management, where required. Responsible for ensuring compliance to all legislated, corporate and industry-related requirements and guidelines including but not limited to environmental, health and safety, and building standard requirements. Risk Management, Emergency Preparedness and Business Continuity Planning and Execution Executes emergency preparedness, risk management, disaster recovery and business continuity plans Collaborates with relevant stakeholders on incident management-related requirements Health, Safety, Environment & Security Moderate to large-sized portfolios; and/or Facilities of moderate to high complexity; and/or Contract requirements of moderate to high complexity Acts as the focal point of contact and collaborates with Environmental, Health, Safety and Security Team to ensure ongoing compliance with all health and safety related legislation and requirements. In collaboration with Environmental, Health, Safety and Security Team, administer vendor safety-related accreditation, training and qualification, where required. Organizes and facilitates health and safety-related meetings with vendors to ensure ongoing safety compliance. Monitors and is responsible for the safe delivery of all work performed within assigned portfolios. Client Relationship Management Develops and maintains effective relationships with clients. Ensures ongoing client satisfaction. Acts as the focal point of escalation for issues pertaining to facilities managed. Budget Development & Management Responsible for meeting budget for assigned portfolio. Develops and manages budget for portfolio and project expenses. Collaborates with Finance to ensure affordability, budget management and ongoing profitability. Liaises with relevant operations team members and Finance team for reports to monitor expenses. Reviews and approves expenditures. Project Management Develops and executes project plans and related estimated costs and budget for assigned portfolio. Oversees project delivery. Liaises with relevant stakeholders to ensure projects are delivered with minimum disruptions to facilities and all relevant data are received and updated into database. Regulatory Compliance Ensures all regulatory compliance requirements have been performed and all related documentations are created and maintained. Procurement Collaborates with Procurement and Supply Chain Administration teams to source and qualify vendors, source and procure goods and services. Ensures the availability of an adequate inventory of tools and other supplies to operate the facilities. People Leadership Responsible for employee-oriented activities including but not limited to employee engagement, development and performance management, hiring and retention, compensation recommendations. Other duties as assigned. REQUIRED EDUCATION, KNOWLEDGE and ABILITIES Community college diploma 4 to 6 years of facility management work experience Solid facility operations and maintenance management abilities Solid proficiency with facility equipment and building systems. Solid service delivery management abilities Solid budget management abilities Developed communication, influence, persuasion and negotiation skills. Solid client relationship management abilities Solid people leadership skills Solid vendor management abilities High degree of client service orientation and sense of urgency Solid project management abilities Solid emergency preparedness and business continuity planning and execution abilities Possesses a sustainability mindset and seeks to incorporate sustainable practices within assigned portfolio where possible Thorough knowledge of health and safety requirements. Possesses a high degree of safety mindset Possesses a continuous improvement and quality mindset and seeks to continuously improve and incorporate best practices where applicable Maintains current knowledge of and demonstrates Solid ability to implement facility management services best practices. Solid knowledge of current building standards, code and legislative requirements Licenses and/or Professional Accreditation Certified Facility Manager through International Facility Management Association (IFMA) Certified Property Manager through Institute of Real Estate Management Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI) Real Property Administrator through Building Owners and Managers Institute (BOMI) PHYSICAL DEMANDS and WORK ENVIROMENT Ability and willingness to travel about 50%. Provide personal transportation for meetings and job visits away from the office; reimbursed. Visit us online at https://www.bgis.com/us/careers/for more information. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. BGIS is committed to fair and equitable compensation practices. BGIS has different pay ranges for different work locations within the United States which allows us to pay team members competitively and consistently in different geographic markets. The applicable base pay range will depend on what ultimately is determined to be the candidate's primary work location. The salary range for this exempt position in the US is $110,000-125,000. A candidate's salary offer is determined by various factors including, but not limited to, relevant work experience, knowledge, skills, abilities, education, certifications, licenses, and location. BGIS offers a comprehensive benefits package including medical, dental, vision, prescription coverage, health savings account, flexible spending account (both healthcare and dependent), 401(k) with a Company match, Paid Time Off, paid company holidays, short term and long term disability, life insurance, employee assistance program, tuition reimbursement, paid parental leave, gym membership discount and team member referral bonus. Our dedication to the principle of pay equity is steadfast. We believe in equal pay for work of equal value. #LI-DW1

POSITION SUMMARY The Field Service Technician is responsible for installation, commissioning, and scheduled or emergency service on Small to Medium UPS & Battery system products (2-120KVA) serviced by Vertiv, commensurate with appropriate training certification. The Field Service Technician is required to establish, promote and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Technician is primarily responsible to support products and services sold to our "Edge" market segment and dispatched through our Coordinated Services/CRC teams. RESPONSIBILITIES Rely on direction from Coordinated Services Dispatch team to accomplish goals Perform several UPS/Batterywork related tasks Capable of working under direct supervision or independently based upon training TECHNICAL Render on site and phone assistance to customers. Communicate with National Technical Support on equipment issues Perform work related tasks per company guidelines for scheduled maintenance Implement Field Change Notices per published guidelines Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips SAFETY Operate in a safe manner in accordance with published safety guidelines Must wear appropriate PPE as per company guidelines and accordance with job duties Adhere to work hours policy guidelines - "14 hours rule" Report all work related accidents or injuries within 24 hours to the appropriate personnel. ADMINISTRATION Provide accurate and timely reporting per company guidelines Time cards, expense reports, mileage reports, ticket closure, forms et al. Maintain individual inventory in accordance with company policy Provide estimated time of arrival to the Customer Response Center where applicable Maintain company property per company policies Vehicle, credit cards, PPE, test equipment, laptop, et al. CUSTOMER SATISFACTION Provide proper and adequate communication to internal and external customers Provide estimated time of arrival to the customer for where applicable Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment Strive to provide all customers a "first time fix" for their equipment Maintain customer satisfaction rates per company guidelines Attend Customer Meetings as required PERFORMANCE Maximize productivity by combining service opportunities Complete all work in an efficient and timely manner Capable of making technical and commercial decisions under pressure Properly evaluate site and equipment for appropriate billing status Maintain productive utilization rate per company guidelines Perform inventory cycle counts per company guidelines Adhere to company dress code and safety regulations Meet or exceed on-site response time requirements for each customer Understand and comply with company startup/escalation processes and procedures Maintain proper and adequate level of internal communications Managers, co-workers, Support Services, electronic communications, et al. QUALIFICATIONS Required experience (one or more of the following) ASEET, or progress towards - preferred Four to Six years military experience in a related field Equivalent industry experience Interpersonal Skills Professional Reliable Team Player Familiarity with electrical / electronic test equipment and fundamentals Technical skills Ability to make basic site evaluation skills to include: environmental temperature, and general operating conditions Elementary fix/repair techniques based on directed supervision Capable of completing tasks and return unit to full operating conditions based upon directed supervision Ability to summarize and report all work related tasks performed Strongskill sets: Communication skills Customer service skills Troubleshooting skills Safety procedures Organizational and planning skills Computer skills Mechanical aptitude PHYSICAL REQUIREMENTS Must be able to consistently lift up to 50 pounds and occasionally up to 75 pounds. Frequent Standing Frequent kneeling / crawling / stooping Frequent bending / twisting Frequent climbing (stairs, ladders) Frequent driving (car, van, truck) Notes: Vertiv will make reasonable accommodations whenever necessary for all qualified employees or candidates with disabilities (as defined by applicable law), provided that (1) the individual is otherwise qualified to safely perform the essential functions of the job and (2) such accommodations due not impose an undue hardship. TRAVEL TIME REQUIRED Willing to work flexible hours, weekends, holidays and night work. Must be available for out-of-town travel up to 50% of time. Valid driver's license At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture, and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.