We use cookies to improve the user experience, analyze traffic and display relevant ads.
Details Accept
Enter position

Switchboard Operator Salary in USA

Receive statistics information by mail
Unfortunately, there are no statistics for this request. Try changing your position or region.

Найдите подходящую статистику

Assembly Operator

Смотреть статистику

Boiler Operator

Смотреть статистику

Building Operator

Смотреть статистику

Chemical Operator

Смотреть статистику

Cnc Operator

Смотреть статистику

Communication Operator

Смотреть статистику

Control Room Operator

Смотреть статистику

Crane Operator

Смотреть статистику

Drill Operator

Смотреть статистику

Equipment Operator

Смотреть статистику

General Operator

Смотреть статистику

Heavy Equipment Operator

Смотреть статистику

Lift Operator

Смотреть статистику

Lift Truck Operator

Смотреть статистику

Machine Operator

Смотреть статистику

Maintenance Operator

Смотреть статистику

Mechanical Operator

Смотреть статистику

Motor Vehicle Operator

Смотреть статистику

Operator Technician

Смотреть статистику

Press Operator

Смотреть статистику

Processing Operator

Смотреть статистику

Scale Operator

Смотреть статистику

Shipping Operator

Смотреть статистику

Systems Operator

Смотреть статистику

Technical Operator

Смотреть статистику

Telephone Operator

Смотреть статистику

Terminal Operator

Смотреть статистику

Test Operator

Смотреть статистику

Truck Operator

Смотреть статистику

Utility Operator

Смотреть статистику

Vehicle Operator

Смотреть статистику

Warehouse Forklift Operator

Смотреть статистику

Warehouse Operator

Смотреть статистику
Show more

Recommended vacancies

Switchboard Operator Part Time
Wentworth-Douglass Hospital(WDH), Dover
Wentworth-Douglass Hospital, an affiliate of Mass General Brigham, is committed to supporting patient care, research, teaching, and service to the community. We place great value on being a diverse, equitable and inclusive organization as we aim to reflect the diversity of the patients we serve. At Mass General Brigham, we believe in equal access to quality care, employment and advancement opportunities encompassing the full spectrum of human diversity: race, gender, sexual orientation, ability, religion, ethnicity, national origin and all the other forms of human presence and expression that make us better able to provide innovative and cutting-edge healthcare and research.Job Summary:Efficiently answers multi-line switchboard console using professional telephone etiquette and console functions to transfer calls to destination without delay. Communicates directly with patients, clients, providers, and internal and external staff while utilizing computer-based systems. Activates time-sensitive clinical and emergency codes. Coordinates requests for auxiliary aides and services to ensure effective communication. Effectively communicates and collaborates in a team environment to ensure swift and accurate transfer of calls. Utilizes internal and external resources to resolve issues. Maintains a focus on customer service and patient confidentiality while adhering to all HIPAA regulations. Prioritizes calls and utilizes time effectively to accomplish desired results. Job Specific Responsibilities:1. Performs the duties of Switchboard Operatora. Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.b. Promptly and courteously answers questions from the public and provides general information.c. Updates and maintains contact lists, including changes to provider on-call sheets.d. Knowledgeable of answering service procedures and related tasks.e. Accurately utilizes communication logbook and maintains filing systems according to department standards.f. Participates in training of switchboard new hires.g. Performs all other duties as assigned or requested by manager.2. Performs procedures for clinical codes and non-clinical emergency situationsa. Responds efficiently and accurately to emergency codes, including code phone and Hill-Rom, following designated procedures related to STAT C-sections, STEMI's, Stroke Team, and Trauma Team activations, among others.b. Demonstrates an ability to perform in an accurate and precise manner in crisis and emergency situations when time is critical.c. Ability to readily access procedures for Command Center Activations.d. Handles switchboard processes for all other emergency alarms, codes, or disaster incidents.3. Demonstrates proficient computer and paging skillsa. Effectively utilizes Microsoft Office including Outlook, Excel, Word, and Teams.b. Responds promptly to email requests through Microsoft Outlook.c. Proficiently utilizes Switchboard phone and paging systems, as well as WDH computer applications and systems.d. Demonstrates robust knowledge of operator's resources and telecommunications resources.e. Has knowledge of Smart Notice Notification System, pagers, basic pager functions, group paging, status change, and back up paging.4. Coordinates requests for auxiliary aides and services to ensure effective communicationa. Coordinates on-site American Sign Language (ASL) and Limited English Patients (LEP) Interpreters.b. Provides appropriate "Effective Communication" devices and services upon demand.c. Communicates interpreter services calendar appointment details when requested.5. Demonstrates exceptional customer service skillsa. Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and understanding skills.b. Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service. c. Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal and external customers.Qualifications Minimum Experience Required• Six months of customer service experience in a high volume, fast paced professional setting. Experience Preferred/Desired• One year switchboard/multi-line phone experience in a hospital or medical facility.• Call center experience or dispatch experience desired.Education Minimum Required• High School diploma.Education Preferred/Desired• Associate degree.Minimum Special Skills Required• Ability to de-escalate difficult calls.• Strong computer skills including knowledge of Microsoft Office and data entry.• Excellent interpersonal skills.• Ability to multitask to ensure efficiency without compromising high-level accuracy and professionalism.• Ability to work independently and in a team environment• Strong communication skills, both written and verbal.Special Skills Preferred/Desired • Knowledge of medical terminology and hospital operationsEEO Statement Wentworth-Douglass Hospital is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.
Switchboard Operator
Conemaugh Memorial Medical Center, Johnstown
Who We Are:People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Conemaugh Memorial Medical Center is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year. Conemaugh Memorial Medical Center has 537 inpatient, behavioral health, rehabilitation, and transitional care beds and is home to the highest level of care designations for Neonatal Care (Level 3) and Trauma Care (Level 1).Where We Are:The city of Johnstown is home to high-performing schools and safe, affordable neighborhoods that make working, living and raising a family special. There are many opportunities for educational advancement including the University of Pittsburgh at Johnstown, Saint Francis University, and Mount Aloysius College.Why Choose Us:• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees• Competitive Paid Time Off / Extended Illness Bank package for full-time employees• Employee Assistance Program - mental, physical, and financial wellness assistance• Tuition Reimbursement/Assistance for qualified applicants• Professional Development and Growth Opportunities• And much more...Position Summary:The Switchboard Operator handles external and internal calls transferring them appropriately, or otherwise responding to the caller's needs. The switchboard operator updates physician schedules, monitor and responds to the Simplex alarm systems and emergency protocols, is familiar with the various phone types and other various telephony services. The switchboard operator will work varied shifts. All operators are trained and expected to work any shift at any given time.EEOC Statement:Conemaugh Health System is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.Minimum Qualifications: High school diploma or the equivalent. Typing skills and a working knowledge of Windows 7 and beyond. Good grammar, accurate spelling and usage required. Must be able to enunciate and speak clearly. Excellent written and oral communications skills. Ability to work in a team environment. Good organizational skills required.Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
Switchboard Operator
Conemaugh Memorial Medical Center, Johnstown
Who We Are:People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. Conemaugh Memorial Medical Center is the largest healthcare provider in west central Pennsylvania, serving over a half-million patients each year. Conemaugh Memorial Medical Center has 537 inpatient, behavioral health, rehabilitation, and transitional care beds and is home to the highest level of care designations for Neonatal Care (Level 3) and Trauma Care (Level 1).Where We Are:The city of Johnstown is home to high-performing schools and safe, affordable neighborhoods that make working, living and raising a family special. There are many opportunities for educational advancement including the University of Pittsburgh at Johnstown, Saint Francis University, and Mount Aloysius College.Why Choose Us:• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees• Competitive Paid Time Off / Extended Illness Bank package for full-time employees• Employee Assistance Program - mental, physical, and financial wellness assistance• Tuition Reimbursement/Assistance for qualified applicants• Professional Development and Growth Opportunities• And much more...Position Summary:The Switchboard Operator handles external and internal calls transferring them appropriately, or otherwise responding to the caller's needs. The switchboard operator updates physician schedules, monitor and responds to the Simplex alarm systems and emergency protocols, is familiar with the various phone types and other various telephony services. The switchboard operator will work varied shifts. All operators are trained and expected to work any shift at any given time.Minimum Qualifications:EEOC Statement:Conemaugh Health System is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.Minimum Qualifications: High school diploma or the equivalent. Typing skills and a working knowledge of Windows 7 and beyond. Good grammar, accurate spelling and usage required. Must be able to enunciate and speak clearly. Excellent written and oral communications skills. Ability to work in a team environment. Good organizational skills required. Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
Switchboard Operator - PRN
Fauquier Health, Warrenton
The Switchboard Operator operates the telephone switchboard and routes calls to appropriate personnel per protocol. Announces necessary codes with accuracy and implements emergency response teams utilizing electronic methods.Promptly reports all alarm variances to the security or facilities department as is appropriateWho We Are:Fauquier Health is a 97-bed acute care hospital offering surgical services (including robotics), a 24-hour Emergency Department, extensive medical imaging capabilities, an Intensive Care Unit and much, much more. The Fauquier Health system offers patient care for a variety of specialty services including Orthopedics and Spine, a Cardiac Catheterization Lab, and robotic-assisted surgery. The fourth floor of the hospital is devoted to our Family Birthing Center and Intermediate Care Nursery.Where We Are:The charm of Warrenton is irresistible with Old Town Warrenton's brick sidewalks and historic homes, set beside local businesses who love to greet neighbors and visitors. Whether you are seeking outdoor adventure, local cuisine, or the charm of shops and boutiques, here you will find something for everyone.Why Choose Us:• Health (Medical, Dental, Vision) and 401K Benefits for full-time employees• Competitive Paid Time Off / Extended Illness Bank package for full-time employees• Employee Assistance Program - mental, physical, and financial wellness assistance• Tuition Reimbursement/Assistance for qualified applicants• Professional Development and Growth Opportunities• And much more...Minimum EducationHigh school diploma or equivalent X Preferred ? RequiredMinimum Work ExperienceRequired - 2 years experience in customer service positions.Preferred - Experience utilizing multi-line switchboard, particularly in a healthcare environment.Required SkillsCustomer service skills. Extreme attention to detail. Excellent verbal, written, and interpersonal communication skills. Demonstrated ability to use computers (email, spreadsheets, presentations, etc.).Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran
Switchboard Operator
The Ohio State University, Columbus
Screen reader users may encounter difficulty with this site. For assistance with applying, please contact [email protected]. If you have questions while submitting an application, please review these frequently asked questions.Current Employees and Students:If you are currently employed or enrolled as a student at The Ohio State University, please log in to Workday to use the internal application process. Welcome to The Ohio State University's career site. We invite you to apply to positions of interest. In order to ensure your application is complete, you must complete the following:Ensure you have all necessary documents available when starting the application process. You can review the additional job description section on postings for documents that may be required.Prior to submitting your application, please review and update (if necessary) the information in your candidate profile as it will transfer to your application. Job Title:Switchboard OperatorDepartment:OSUP Corporate | Scheduling and RegistrationScope of PositionServes as the primary contact person for all of OSUMC healthcare network which functions as a centralized information hub within the medical center. This position answers, routes and triages critical and non-critical calls 365 days a year, 24 hours a day. This position involves screening for patient information; overhead and digital paging; public address announcements; answering, communicating and documenting emergent calls; handles after hours answering service calls; database and on call schedule maintenance; help desk for pager issues; weekend on call rotations; trains new staff; other duties as assigned.Position SummaryResponsible for superior front line customer service while processing internal and external calls through an integrated computer telephony system. This role involves multi-tasking within multiple computer applications and the ability to think critically in a fast passed always on environment. Having the ability to quickly gather critical information and electronically communicate to the correct emergent team is vital to this role. A welcoming attitude to quickly learn and adapt to ongoing changes in technology is essential. Our operators take pride in caring for our patients, whether its processing patient inquires during the day or handling after hours calls and paging the on-call providers in the evenings.Minimum QualificationsHigh School graduate or GED certificate required with competent computer and data entry skills.Experience in healthcare and or call center setting with multi-line phone skills preferred.Per Classified Civil Service requirements.Our Comprehensive Employee Benefits IncludeAn array of retirement plan options, each with a generous employer contribution.Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.Paid vacation and sick leave, including short and long-term disability and paid parental leave.Get the most out of the Public Service Loan Forgiveness program.And much more! Additional Information:Location:Ackerman Rd, 700 (0921)Position Type:RegularScheduled Hours:40Shift:Varying ShiftsFinal candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.Thank you for your interest in positions at The Ohio State University and Wexner Medical Center. Once you have applied, the most updated information on the status of your application can be found by visiting the Candidate Home section of this site. Please view your submitted applications by logging in and reviewing your status. For answers to additional questions please review the frequently asked questions.The Ohio State University is an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnicity, gender identity or expression, genetic information, HIV/AIDS status, military status, national origin, race, religion, sex, gender, sexual orientation, pregnancy, protected veteran status, or any other basis under the law.Applicants are encouraged to complete and submit the Equal Employment Identification form.
Switchboard Operator
Rochester Regional Health, Rochester
Description HOW WE CARE FOR YOU:At Rochester Regional Health, we are dedicated to getting health care right. Our robust benefits and total rewards foster employee wellbeing, professional development and personal growth. We care for your career while caring for the community.Pension PlanRetirement PlanComprehensive Benefits PackageTuition ReimbursementBenefits Effective Date of HireSame Day Pay through Daily PaySUMMARY As a Switchboard Operator, your superior interpersonal and organizational skills, along with your dedication to customer service is vital to ensuring overall customer satisfaction. STATUS: Part Time LOCATION: Unity HospitalDEPARTMENT: SwitchboardSCHEDULE: Saturday & Sunday 8:30AM - 5:00PMATTRIBUTESTwo (2) years customer service experience, preferably in a fast pace environment settingDemonstrated compassion, empathy and customer service skills Strong verbal and written communication skills, including excellent diction and articulation Ability to multitask and work under rigorous pressureProficient in use of computers; must be able to type a minimum of 35 wpmBilingual preferred; able to pass a language proficiency assessment within 30 days of hireRESPONSIBILITIES Call Management. Answer incoming/outgoing/internal calls to the switchboard, promptly and courteously giving priority to STAT and/or emergency calls; connect calls to appropriate personnel; monitor emergency radio, fire panel and other alarm panels; provide over-head page for all internal and external disaster situations (code calls and drills)General Assistance. Provide patient information to customers via computer access and printed reports; enter department schedules, updating as needed; miscellaneous duties as requested by the managerPHYSICAL REQUIREMENTS: S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.PAY RANGE: $17.00 - $18.00 The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity / Affirmative Action Employer. Minority/Female/Disability/Veteran
Switchboard Operator
CARTI, Little Rock
JOB SUMMARY: The Switchboard Operator position is the first point of contact, which greets our callers with a personable speaking voice. The Switchboard Operator answers and route incoming calls and communicates messages effectively for all CARTI locations and specialties. This position is a Safety Sensitive Position. The essential functions, physical demands, and mental competencies of this job require the employee maintain the ability to work in a constant state of alertness in a safe manner. JOB SPECIFIC DUTIES AND RESPONSIBILITES: 1. Answers large volume of inbound calls daily while providing a high-quality patient/caller experience. 2. Resolves escalated tasks in a calm and efficient manner. 3. Provides instructions for Imaging procedures. 4. Provides assistance to patients and others contacting the clinic by phone; may provide direct assistance, take messages, or direct calls to the appropriate internal party. 5. Takes complete and accurate messages. 6. Navigates 3-4 software systems within one call. 7. Consistently develops and maintains a working knowledge of all medical specialties. 8. Adheres to system guideline, policies, and procedures while meeting the needs of all callers encountered throughout the workday. 9. Transfers patients to the business office, as needed, for financial arrangements or assistance. 10. Participates in staff training and acts as a resource for co-workers when necessary. 11. Other responsibilities and projects assigned by management. 12. Follows communication scripts when handling different topics. SUPERVISORY RESPONSIBILITY: N/A EDUCATION, CERTIFICATION, LICENSURE and REGISTRATION: 1. High school graduate or GED required EXPERIENCE, KNOWLEDGE, SKILLS and ABILITIES: 1. Minimum of two years of customer service experience, preferably in a medical office setting or call center. 2. Ability to listen and assimilate new information rapidly. 3. Knowledge of medical terminology, desired. 4. Understanding the importance of maintaining confidentiality; able to maintain confidentiality under HIPPA standards. 5. Ensure all data entry is accurate including demographic and financial information for each patient. 6. Ability to respond to stressful/emergency situations in a responsible, professional, and ethical manner. 7. Proficiency in internet usage and MS Office applications. 8. Excellent communication skills to engage effectively with healthcare providers. 9. Ability to read, understand and follow oral and written instructions. 10. Ability to work effectively with minimum supervision, while understanding the role 11. Ability to establish and maintain effective working relationships with patients, employees and the public. 12. Ability to efficiently navigate through multiple systems. 13. Ability to work in a fast-paced environment. 14. Ability to effectively navigate calls using customer service skills, ensuring no advice is provided. REASONING ABILITY: 1. Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. 2. Ability to interpret a variety of instructions furnished in written, oral, or schedule form. INTERPERSONAL SKILLS: 1. Actively listen and respond with relevant questions and retain key information. 2. Must interact and communicate both verbally and in written form. 3. Must interact and exchange information regarding patients with physicians and other departmental personnel, and outside agencies on a frequent basis while respecting the confidentiality of patient information. 4. Display emotional intelligence by navigating challenging conversations. PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 1. While performing the duties of this job, the employee is regularly required to talk or hear. 2. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms. 3. Specific vision abilities required by this job include close vision and the ability to adjust focus.
Switchboard Operator
Mayo Clinic, Mankato
Why Mayo ClinicMayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans - to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You'll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.ResponsibilitiesGreets and welcomes patients and general public who call into the facility in a courteous manner while adhering to the policies and guidelines of the organization. Provides direction and information both internally and externally. In accordance with established hospital policies, the operator is responsible for following all general and emergency procedures accurately and in a timely manner which includes making phone calls, overhead public address announcements, pages, and other electronic notifications.Operators perform other related tasks and projects as directed. The Communication Center is operational 24 hours a day and preparedness to work any shift is required of all operators.QualificationsHigh School Diploma/GED required. Applicant must have 2 years of customer service experience. Computer keyboarding, and general telephone knowledge is required. Applicant must possess a high level of concentration, memory retention, and attention to detail. Applicant must display competency of the following skills: spoken communication, interaction and versatility, decision making and problem solving, coping, commitment to task, tolerance of ambiguity, decisiveness, and the ability to work both with a team and independently are required. Preferred: Vocational training in office curriculum. Must maintain regular and acceptable attendance. May be required to work weekends or overtime. One year as a telephone operator or similar role, preferred. The Switchboard Operator needs to clearly speak, write, and understand the English language as well as be understood while speaking the English Language.Exemption StatusNonexemptCompensation Detail$18.59 - $25.29 /hr. Benefits EligibleYesSchedulePart TimeHours/Pay Period56Schedule DetailsShifts are typically 3:00pm-11:30pm but could be scheduled anywhere between the hours of 1:00pm-11:30pm based on department need.Weekend ScheduleEvery other weekend and holiday.International AssignmentNoSite DescriptionJust as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is. Affirmative Action and Equal Opportunity Employer As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available. RecruiterJoy Kundrata
Switchboard Operator - 40 Hours Rotating Shift
Salem Hospital, Salem
Operates a telephoneswitchboard console to process all incoming and outgoing calls by performingall console functions. Complies with all North Shore Medical Center policiesand code of business conduct. Exemplifies the values of The North Shore MedicalCenter and its mission and values. Respects the privacy of all and adheres toall HIPAA regulationsJob Specific Responsibilities:Receives, transfers and places callsusing appropriate telephone etiquette for The North Shore Medical Center.Assist hospital personnel, physiciansand patients with the proper use of telephone operation.Respond quickly and appropriately tosituations, follows designated procedures related to Code Blue, Code Red,Trauma Alerts, PCI call and all other emergency alarms and codes or disasterincidents as indicated for the Medical Center.Respond quickly to code phone.Demonstrate an ability to perform inan accurate and precise manner in crisis and emergency situations when time iscritical.Has basic computer skills includingOutlook email accounts and keyboarding functions.Is proficient with the use ofTeledesk and HIS.Has full knowledge of Operator'sResources and Telecommunications Web Collection.Has knowledge of Partners pagers,programming new and exchange pager units, basic pager functions, group paging,status change, back up paging and is able to carry out each use.Has knowledge of Telephone DisasterRecovery System and can implement.Has knowledge of emergency contactinformation as both a back up for call flow and to ensure services arerestored. Has knowledge of Partners radios,Security and Facilities radios, MHA Nextel radios and all other emergencycommunication devices at the switchboard and is able to carry out each use.Informs supervisors, managers and/orvendors of utilities and telecom outages.Has knowledge of tie lines for alloff-site facilities.All full-time equivalent and parttime benefit positions maybe required to work a bi-weekly weekend schedulingrotation. All full-time, part time and per diememployees are required to work a rotating holiday department schedule. Has full knowledge of operatorsresources and telecommunications website Performs all other duties as assignedor requested by supervisor or director. Customer Service Responsibilities:Astrong emphasis will be placed on customer service by all staff. This willinclude continuous training for all staff so all are proficient handling allcalls.Position involves reasoning,observing, problem solving, quick response, operating, directing, reading,interpreting, planning, remembering, controlling and understanding.During code/emergency events, quickappropriate response is required to reset or interrogate alarm panels and radioconsoles.Qualifications Switchboard background on multi line telephone consolepreferred. Keyboard skills desired.Previous switchboard and/or customer service experiencepreferredHigh School diploma or equivalent is required.
Switchboard Operator
Wilson Medical Center, Wilson
Who We Are:People are our passion and purpose. Come work where you are appreciated for who you are not just what you can do. At Wilson Medical Center, a 294-bed facility, we bring new and innovative programs to those who matter the most - our community. It is with great pride, we offer Growing Tree Child Care Center on-site daycare where children are offered a nurturing, safe environment centered around the needs of each child.Where We Are:Wilson residents enjoy a community rich in educational, cultural, and social opportunities. We are home to numerous athletic and water sports, festivals, and arts and entertainment venues. From the beach to the mountains, in Wilson, you are in easy driving distance to all that North Carolina has to offer.Why Choose Us:Health (Medical, Dental, Vision) and 401K Benefits for full-time employeesCompetitive Paid Time Off / Extended Illness Bank package for full-time employeesEmployee Assistance Program - mental, physical, and financial wellness assistanceTuition Reimbursement/Assistance for qualified applicantsOpportunities for education and training through a partnership with Duke LifePoint HealthcareGrowing Tree On-Site Childcare FacilityAnd much more...Position Summary:Provides seamless communication between internal/external callers and performs prescribed duties following emergency codes, keeping an accurate log of all interactions.EEOC Statement:Wilson Medical Center is committed to providing Equal Employment Opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national origin, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.Minimum QualificationsA high school diploma is required. Minimum of one year's experience in an office setting, preferably in a console attendant or receptionist role. Previous experience with multi-line console equipment is preferred.Equal opportunity and affirmative action employers and are looking for diversity in candidates for employment: Minority/Female/Disabled/Protected Veteran