General Position Description:As a NextCentury Technical Product Support Specialist, you will serve as the first point of contact when customers or in-the-field technicians have questions about NextCentury products or software. You must be able to effectively analyze complex technical challenges to discover underlying problems and find solutions.NextCentury takes pride in providing superior product support. Issues are carefully tracked and documented to ensure each issue is resolved. As a Product Support Specialist, you are expected to utilize available tools to help with this process and to go the extra mile to make sure customers are taken care of.After becoming proficient with the NextCentury system, you will help conduct training for new clients as they learn how the system works. The Product Support Team is responsible for creating easy-to-understand documentation and training material. Excellent writing skills are required.Occasional travel within the US or Canada is required.This position is full-time 40 hours per week, Monday-Friday.Technical Skills:Good working knowledge of networking, hardware, and softwareAbility to explain problems and solutions clearly to non-technical usersAbility to analyze and troubleshoot complicated software and electronics issuesProficient with office software (Microsoft Office, Google Suite)General Skills:Ability to work on projects alone and as a part of a teamEffectively manage time and tasksExcellent verbal and written communication skillsFluent in EnglishFluent in Spanish a plus, but not requiredExperience/Education:Previous technical experienceCustomer service skillsHigh School Diploma or equivalentDegree preferred (not required)Pay Rate:Hourly, based on experienceBenefits:100% medical and dental premiums paid by the company for you and your dependentsCompany contributions to HSA accountMatching 401k programLife and disability insurance paid by companyGenerous PTO policy, sick leave, and 10 paid holidaysGreat internal culture with free snacks, monthly lunches, and on site gamesrecblid 1yebr69nt6x3ih0lmao9l1w8pjr8fd