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Information Manager Salary in Fort Myers, FL

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Deployment Manager

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Design Manager

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Development Manager

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District Manager

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Escalation Manager

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Evaluation Manager

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Executive Manager

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Fuels Manager

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General Manager

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Hotel Manager

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Implementation Manager

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Incident Manager

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Insurance Manager

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Loan Manager

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Location Manager

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Manager

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Night Manager

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Operations Manager

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Practice Manager

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Process Manager

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Procurement Manager

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Program Manager

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Proposal Manager

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Purchasing Manager

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Receiving Manager

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Regional Manager

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Reporting Manager

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Revenue Manager

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Scheduling Manager

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Section Manager

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Software Manager

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Sourcing Manager

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Strategy Manager

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Territory Manager

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Test Manager

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Transaction Manager

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Travel Manager

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Unit Manager

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Website Manager

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Zone Manager

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Guest Experience Manager
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ERS NETA Testing Project Manager - Remote
Vertiv Corporation, Fort Myers
POSITION SUMMARY Plans, directs, and coordinates activities of designated large-scale projects. May be overseeing a single or multiple projects as the situation allows. Will be responsible for ensuring the goals and objectives of projects are accomplished within prescribed time frame and profitability by performing the following duties, personally and through assigned Field Engineers and Technicians. RESPONSIBILITIES Reviews project proposal or plan to determine time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of available resources to various phases of project. Confers with Service Center Manager or Region Director to outline work plan and assign duties, responsibilities, and scope of authority. Establishes work plan and staffing for each phase of project and arranges for assignment of project personnel. Directs and coordinates activities of project personnel to ensure project progresses on schedule and within prescribed budget. Reviews status reports and other documentation prepared by project personnel, clients and other contractors and modifies schedules or plans as required. Prepares and presents project reports for management, client, or others. Gathers and develops back-up material for change order requests. Confers with project personnel to provide technical advice and to resolve problems. Coordinates project activities with clients and other contractors (as required). Direct supervisory responsibility for Field Engineers and Technicians during the time frame they are assigned to projects. Develops large-scale project management processes and routines for use throughout the Company. Mentor junior personnel and teaches good project management practices. QUALIFICATIONSMinimum Job Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Strong knowledge of the National Electric Code and various industry standards such as OSHA and NFPA. Proficient with MS Word, Project, Excel, Power Point, Latista, Google Docs and other project management software and applications. Willing to work flexible hours, weekends, if required. Requires work in a service center or field environment, including extensive computer and telephone use. Requires excellent verbal and writing skills to communicate effectively with clients and their representatives, contractors, field engineers, peers and management. Requires mature judgment, responsible for assigned projects and supervises, organizes and directs the work of others. Requires high degree of communication, supervisory and organization skills. Willing to work flexible hours, weekends, holidays and night work. Must be available for out- of-town and/or international travel of up to 25%. Regularly required to stand, walk, use hands and fingers, talk and hear. Frequently required to sit, and work at computer. Specific vision abilities required by this job include close vision, distance vision, basic color differentiation and the ability to adjust focus. Ability to lift and/or move test equipment weighing up to 100 pounds. Valid Driver's License. EDUCATION AND CERTIFICATIONS Graduate Engineer BSEE or BSME and five years of experience in Project, Construction, or Facilities Management. OR Graduate of applicable Electrical Technical/Trade School or Military equivalent and nine years minimum same or similar work experience. OR High school education or equivalent and ten years minimum same or similar work experience PHYSICAL REQUIREMENTS N/A Due to the safety sensitive aspect of the role, candidates are required to successfully pass a drug test prior to employment. In addition, you will also be required to complete and pass a pre-employment background check and a motor vehicle records check.ENVIRONMENTAL DEMANDS N/A TRAVEL TIME REQUIRED Up to 25% At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. The anticipated pay range for this role in the State of Washington locality is between $40 to $50 per hour-pay ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO (accrued up to 15 days the first year), holiday pay (9 days), and 401k. Additional details about total compensation and benefits will be provided during the hiring process. The anticipated pay range for this role in the Colorado locality is between $38 to $48 per hour-pay ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process. The estimated deadline to submit an application for this role is 4/22/2024 date, the company may need to extend the deadline based off the needs of the business and open role. If an extension is needed, the date will be updated accordingly. The anticipated pay range for this role in the California locality is between $42 to $52 per hour-pay ranges for other geographic localities may vary. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process.
Preconstruction Manager
Chris-Tel Construction, Fort Myers
ABOUT USChris-Tel Construction is a Florida based firm providing Construction Management, Design-Build, and General Contracting services to private and public clients since 1989. Chris-Tel has a diverse portfolio of award-winning work and has successfully completed thousands of projects including K-12 work, higher education, medical facilities, multi-family housing, roadway and infrastructure improvements, industrial facilities, and athletic and recreational facilities to name a few.OVERVIEWAs the Manager of Preconstruction, your responsibility is to ensure exceptional customer service through our preconstruction services on all assigned projects. Your leadership and direction will be instrumental in all project pursuits, overseeing all day-to-day preconstruction efforts, and providing strategic guidance for future projects. Your mission includes staff development, strategic decision-making, and collaborating closely with our Strategic Development Director to secure exciting new projects, ranging from continuing works projects to $150M+.DUTIESCore duties include but are not limited to the following:Lead and oversee project coordination and preparation within the Preconstruction/Estimating Department, prioritizing customer satisfaction.Responsible for the organization of the Estimating Department to assure that proper procedures are in place to allow a smooth estimating and bidding process.Manage the Estimating Team including work assignments, continuing education and performance and wage reviews.Guide staff and review construction documents, potentially visiting project sites and preparing accurate quantity takeoffs for estimates.Guide staff and prepare scope sheets for subcontracted work.Guiding staff and submit Requests for Information (RFI's) in a timely manner to design and construction teams during bidding and occasionally during construction.Take the lead in competitive bid endeavors for Construction Management (CM) and Design-Build projects, starting from conceptual design to finalized construction documents.Assist the Project Management team in accurately pricing requested/necessary change orders on awarded projects throughout project construction.Guide staff and assist Project Managers and Contract Administrator with preparing the Schedule of Values, submittals, and accounting system budgets for awarded projects.Prepare thorough documentation for project hand-off to Project Managers/Operations Department on awarded/contracted jobs.Assist in scope review during estimating and contract negotiation processes.Guide staff and work with Project Management team to assist in the material buy-out and preparation of subcontractor work orders for awarded jobs.Manage project teams, including employees and external partners, offering design management, value-based project scoping, risk assessment, and competitive pricing.Develop conceptual and schematic estimating with limited design inputs.Cultivate and nurture strong relationships with subcontractors and suppliers.Conduct thorough reviews of all plans and specifications.Develop comprehensive estimate summaries.Solicit subcontractors and suppliers.Provide detailed quantity surveys using Plan Swift.Create estimates using Sage estimating software.Prepare comprehensive pricing packages for Owners, including estimates, qualifications, and schedules.Any and all additional duties as reasonably assigned.SUPERVISORY RESPONSIBILITYThis position will be responsible for the overall management of the Estimating Team and the Estimating Department. These include directing work, managing performance, rewarding and discipling employees, and addressing complaints and resolving problems. EDUCATION/KNOWLEDGEBachelor of Science in Construction Management, Engineering, or Architecture is required. 10+ years of hands-on experience in estimating commercial construction projects is required.Profound experience in Guaranteed Maximum Price (GMP) proposal handling is required. Advanced understanding of building construction, materials, systems, market conditions, and trade practices is required.Proven expertise in pre-construction phase activities on a CM contract, including client and designer meetings is required. Experience with Plan Swift is preferred.Experience with Autodesk Construction Cloud is preferred.Experience with Sage software is preferred.Experience with iSqFt is preferred.Proficiency with Microsoft Office (Outlook, Word, Excel and Project) is required.Proficiency with Adobe Acrobat, Bluebeam Revu, or similar plan viewing applications is required.SKILLS/ABILITIESHighly organized with good time management skills.Ability to multi-task and prioritize in order to meet tight deadlines.Conflict management skills with a proven record of developing solutions to complex manners.Professional written and verbal communication skills.Positive, inquisitive, proactive, and collaborative attitude with the ability to work well with all Company employees, customers, vendors, suppliers, and the general public.Maintain professional internal and external relationships that meet the Company core values.Build trust, communicate effectively, foster innovation, focus on the customer and solve problems creatively and demonstrate high integrity. TRAVELThis position does not require daily travel, however, occasional local travel to the various jobsites may be required.WORK CONDITIONSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, and filing cabinets. While performing the duties of this job, the employee is regularly sitting for long periods of time. Compliant with the ADA, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Employees have a duty of care for the health and safety of their co-workers, customers, and the general public. Careless reckless action will not be tolerated.BENEFITSESOP (Employee Stock Ownership Plan)Health Insurance (100% paid for employee only coverage)Dental InsuranceVision InsurnaceFlexible Spending Account (FSA)Short-Term DisabilityLong-Term DisabilityVoluntary Life & AD&D InsuranceAflac Ancillary InsuranceIdentity Theft ProtectionPet InsuranceVacation TimeSick TimePaid Holidays401(k) Retirement PlanPaid TrainingChris-Tel Construction is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Chris-Tel Construction is a Drug Free Workplace.
General Manager
New TSI FL Holding LLC, Fort Myers
New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. Our success comes from continuously modeling and promoting the mission, values, and guiding principles with pride and integrity. ROLES AND RESPONSIBILITIES The General Manager is responsible for ensuring an efficient and effective operation with a focus on driving net revenue gain through net membership gain, steady increase of average dues, and ancillary growth. The General Manager will manage all profit and loss statements and make decisions that will positively impact the business. The General Manager will report to the Regional Leader and will regularly receive guidance and direction from the Regional Fitness Director. The General Manager will directly manage the development of all other club managers, a team of sales professionals, and any other employees in the club who do not report to another manager. Below is a list of responsibilities that identify success in the role as a General Manager, additional duties may be assigned. PERFORMANCE MANAGEMENT Hold yourself and your team accountable to high standards of operational excellence. Assess club team member performance and provide situational leadership with ongoing and constructive feedback/development in order to drive profitability through service, sales, and key performance indicators. Willingness to have courageous conversations with team members and effectively handle disciplinary measures as needed in accordance with company policy. Lead the creation of a results-driven culture by setting clear expectations, holding employees accountable, and setting goals that focus on key drivers for success. Exhibit the ability to lead and inspire cooperation, mold opinion, and influence behavior by utilizing a business acumen mentality. Set direct and clear SMART goals for self and team. Schedule and direct regular meetings and events to share information, set and review goals, increase morale, and review business processes. Ensure company quantitative and qualitative metrics, guidelines, and standards are measured for efficiency and effectiveness; provide coaching to course correct behaviors, hold self and other accountable and adjust business plans as needed. SALES ANALYSIS AND RESULTS Achieve monthly and annual membership/fitness financial goals by strategically planning weekly activities in alignment with department objectives and initiatives including New Sales, Net Gain Goals, Cancellation Targets, Active Client Penetration, and Fitness Orientation appointment booking and conversion. Review and analyze club revenue and sales goals (Membership/Fitness); use data to project sales, determine profitability, and set/adjust targets as needed. Proactively address business trends utilizing reports and other Company provided resources to execute a successful business strategy. Evaluate market trends and partner with senior management and the fitness team to strategize and implement innovations that improve sales, productivity, and profit. FINANCIAL MANAGEMENT & BUDGETING Evaluate and monitor forecasted budgets to achieve financial objectives. Monitor and approve club Profit and Loss expenses, with a strong emphasis on labor and payroll. Manage payroll budgets and ensure timely and accurate processing of payroll taking into consideration budgeted hours by position/department holding employees accountable to policies (i.e., working scheduled hours, punching in and out for shifts), and complying with all federal, state, and local labor laws. EMPLOYEE RECRUITMENT AND DEVELOPMENT Own the recruitment, training, and development of qualified club personnel to a standard of excellence, by utilizing the resources provided by NYSC (i.e., ATS, LMS and HRIS systems). Onboard new employees utilizing proper immersion plans to ensure clear expectations while setting them up for success. Identify opportunities for improvement through implementing trainings, strategies, policies, goals, and other resources to maximize productivity and morale. Develop an effective succession planning strategy. Source, interview, and qualify applicants in a timely manner leveraging the ATS and internal/external resources available. CLUB OPERATIONS Organize and supervise the work and schedules of the club team. Ensure that all facility and equipment walkthroughs are completed daily and in accordance with the hourly schedules to ensure physical facilities and equipment are operational, clean and organized, and comply with safety and environmental codes and ordinances. Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. Partner with Regional Leader and the facilities team to resolve any incidents as needed. Increase sales/KPIs and minimize operating expenses by driving all revenue departments, staffing support, expense control, facility management, and customer service. Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional). Accountability of teams business deliverables by setting targets, following up, providing feedback and support for progress. Collaborate with all departments of the club to achieve interdepartmental synergy. Strategically plan daily/weekly/monthly fitness and membership activities to drive revenue, customer retention, and premium customer experience by collaborating with team members, Regional Leadership and Corporate Support teams. Foster outreach activities to enhance community involvement. CUSTOMER SERVICE Promote, maintain, and protect the customer experience by empowering employees to be solution-oriented and consistently deliver on our mission, values, and guiding principles. Build meaningful and intentional connections by spending time on the floor interacting in a positive and engaging fashion to ensure employees, members, and guests feel valued and appreciated. Being a hands-on confident manager that is resourceful, available, approachable, friendly, and willing to help to resolve issues/inquiries in a timely manner. COMMUNICATION Maintain open and effective communication with employees, supervisors, and peers by communicating and explaining new directives, policies, and/or procedures. Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media). Foster a culture of open communication, collaboration, and respect among team members, departments, and stakeholders. Ensure that all communication channels, including email, phone, and in-person interactions, are professional, timely, and effective. Ability to actively listen, have meaningful and courageous conversations, ensure timely follow-up, escalate and cascade information, and ask clarifying questions accordingly. PRODUCT KNOWLEDGE Understand and experience our diverse products, features, and services offered to educate and invite others to experience. Stay abreast of industry trends, competition, and best practices. Educate club team on the principles of the brand standards by being a brand ambassador, ensuring brand consistency, and understanding the importance of value propositioning. PROBLEM SOLVING Work to resolve issues that affect the service, efficiency, and productivity of the club. Resolve customer complaints by providing customer service-focused solutions to members in a timely manner. Partner with management team to identify and remove barriers to driving results. Effectively manage conflict, appropriately escalating and de-escalating as necessary to provide win-win solutions for both employees and members/guests. POSITION REQUIREMENTS & EXPERIENCE 3-5 years of management in a fitness, hospitality, or retail environment, including direct experience in profit and loss management, revenue generation, staffing/recruiting, and employee onboarding/retention/development. Bachelors degree in business, sales, marketing, finance, or a related field preferred, but not necessary. Child & Adult AED/CPR certified. Excellent business acumen skills (i.e., supervisory, leadership, analytical, decision-making, problem-solving). A sense of urgency regarding customer service and sales results, with proven negotiation skills. Superior managerial, communication, and interpersonal skills. Highly organized with a detail-orientation and proven follow-up skills. Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency. Demonstrated competence in the implementation of business strategies, using sound business judgment and innovative solutions, taking into consideration both the business, employees, and member/guest needs. Excellent math skills to conduct data analysis and analyze Profit and Loss statements. Thorough understanding of the companys products and services, and those of immediate competitors in the surrounding market. A proven track record of managing inventory and purchasing, including a successful relationship with suppliers to ensure maximum efficiency in meeting expectations. Ability to create a positive team culture with adherence to brand standards. Prior experience with a CRM, LMS, HRIS, and Microsoft Office is a plus. Prolonged periods of standing/sitting at a desk and working on a computer. Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, NYSC has specific scheduling guidelines for this position. Employees are required to work the last day of the month. NYSC does not authorize vacation time in the month of January. Ability to work days, nights, holidays, and weekends according to the needs of the business. Overnight travel for district meetings may be required on an occasional basis. This position has a rotating schedule with opening and closing hours, weekday and weekend shifts and is subject to change based on the needs of the business.
Assistant General Manager
New TSI FL Holding LLC, Fort Myers
New York Sports Club and our family of brands is a long-standing, dynamic fitness club brand with locations in the Northeast, Florida and Switzerland. We consider ourselves your local neighborhood gym! It is our goal to provide our members with fitness results, positive change and personal connections through innovative programming and knowledgeable staff. Our mission is to Improve Lives Through Fitness. We work with passion and integrity, and we always treat others with appreciation and respect. ROLES AND RESPONSIBILITIES The Assistant General Manager (AGM) is a non-exempt position. The AGM, in partnership and support of the General Manager (GM), ensures the efficient and effective operation of their club with a focus on driving net revenue gain through net membership gain, steady increase of average dues, and ancillary growth. The AGM does not have direct reports. The GM will be responsible for the performance management of all club positions. The AGM will assist in the development of the club employees. The AGM will support in managing all elements of the clubs profit and loss statements and ensure consistent execution of the management daily workflow. Below is a list of responsibilities that identify success in the role as an Assistant General Manager, additional duties may be assigned. PERFORMANCE MANAGEMENT Hold yourself and your team accountable to high standards of operational excellence. Support team development through coaching in the moment opportunities to provide helpful guidance and feedback in order to drive profitability through sales and key performance indicators. Assist in the assessment of employee performance and provide ongoing and constructive feedback in a timely manner, focusing on internal development. Ability to have courageous conversations while handling the discipline of employees as needed and in accordance with company policy. Develop and establish rapport with fellow employees utilizing a situational leadership mentality. SALES ANALYSIS AND RESULTS Support the GM in achieving club revenue plans, including EBITDA, net member gain, and net electronic funds transfer (EFT), through reviewing operational reports and records, and monitoring club profitability. Work with GM to review and analyze club sales on a daily/weekly/monthly basis. Use data to project sales, determine profitability, and set revenue/retention goals. In partnership with the GM, assess new business opportunities utilizing reports and other Company provided resources to execute a successful business strategy. Evaluate market trends and partner with GM to strategize and implement innovations that improve sales, productivity, and profit. EMPLOYEE RECRUITMENT AND DEVELOPMENT Own the recruitment, training, and development of qualified club personnel to a standard of excellence in conjunction with the GM, by utilizing the resources provided by NYSC (i.e., NYSC-U ClubConnect, etc.). Onboard new employees utilizing proper immersion plans to ensure clear expectations while setting them up for success. Create an open environment where employees are empowered to ask questions and continue to progress along their Learning Journey. Identify opportunities for improvement through implementing trainings, strategies, policies, goals, and other resources to maximize productivity and morale. Set direct and clear SMART goals for self and team. Support the GM with sourcing, interviewing, and qualifying applicants in a timely manner leveraging UKG Ready and internal/external resources available. LEADERSHIP Continuously model and promote the NYSC mission and values with pride and integrity. Promote the creation of a results-driven culture by setting clear expectations, holding employees accountable, and setting goals that focus on key drivers for success. Lead by example, always approaching your work with our core values and the mentality of a service-based leader. Be a hands-on manager by spending time on the floor interacting in a positive and engaging fashion with employees, members, and guests. Exhibit the ability to inspire cooperation, mold opinion, and influence behavior by utilizing a business acumen mentality. CLUB OPERATIONS Confirm that Member Experience Walkthroughs (MEW) and Figure 8s are completed daily to ensure all customer-facing issues are dealt with in a timely basis. Review and adhere to all NYSC documents including but not limited to policies and procedures, employee handbook, state supplement, codes of conduct, etc. Schedule and direct regular meetings and events to share information, set and review goals, increase morale, and review business processes in absence of the GM. Inspect clubs to ensure that adequate security exists and that physical facilities comply with safety and environmental codes and ordinances. Partner with GM to resolve any incidents as needed. Support the GM to increase sales/KPIs and minimize operating expenses by driving all revenue departments, staffing support, expense control, facility management, and customer service. Drive membership sales to exceed last years results and achieve targets. Maintain an acute awareness for all loss prevention matters (i.e., emergency doors locked, alarms functional). Foster outreach activities to enhance community involvement. Ensure a consistently clean club and a friendly/inviting customer experience. Perform all basic system transactions pertaining to member enrollment/retention/cancellations. Organize and supervise the work and schedules of the club team in absence of GM. Ensure a 24/7/365 clean and presentable club and a friendly/inviting customer experience. CUSTOMER SERVICE Support the development of a customer service culture and mindset to achieve an exceptional customer experience. Promote, maintain, and protect the customer experience by empowering employees to create an excellent customer service experience. COMMUNICATION Maintain open and effective communication with employees, supervisors, and peers by communicating and explaining new directives, policies, and/or procedures. Professionally collaborate with, and communicate all information to, club team and corporate personnel, as well as members and guests, through all permissible media (i.e., e-mail, telephone, social media). PRODUCT KNOWLEDGE Maintain knowledge of market, competition, best practices, and trends in sales techniques and strategies. Maintain an active lifestyle and passion for fitness. Educate club team on the principles of the brand by being a brand ambassador and ensuring brand consistency. PROBLEM SOLVING Work with the GM to resolve issues that affect the service, efficiency, and productivity of the club. Resolve customer complaints by providing customer service-focused solutions to members in a timely manner. Partner with management team to identify and remove barriers to driving results. Effectively manage conflict, appropriately escalating and de-escalating as necessary to provide win-win solutions for both employees and members/guests. REQUIRED SKILLS AND ABILITIES Excellent business acumen skills (i.e., supervisory, leadership, analytical, decision-making, problem-solving). A sense of urgency regarding customer service and sales results, with proven negotiation skills. Superior managerial, communication, and interpersonal skills, with an emphasis in English. Highly organized with a detail-orientation and proven follow-up skills. Ability to work independently, prioritize responsibilities and multi-task with an appropriate level of urgency. Demonstrated competence in the implementation of business strategies, using sound business judgment and innovative solutions, taking into consideration both the business, employees, and member/guest needs. Excellent math skills to conduct data analysis and analyze Profit and Loss statements. Thorough understanding of the companys products and services, and those of immediate competitors in the surrounding market. EDUCATION AND EXPERIENCE 2-3 years of management/supervisory experience in a fitness, hospitality, or retail environment, including direct experience in profit and loss management, revenue generation, staffing/recruiting, and employee onboarding/retention/development. Bachelors degree in business, sales, marketing, finance, or a related field preferred, but not necessary. Comfortable leading outreach and referral activities that will generate leads, contacts, and appointments. Successful track record of working in a team-oriented environment. Ability to handle challenging member issues with patience, tact, and the utmost professionalism. Child & Adult AED/CPR certified. Prior experience with a CRM, LMS, UKG Ready, and Microsoft Office is a plus. PHYSICAL REQUIREMENTS Prolonged periods of sitting at a desk and working on a computer. Physical demands include ability to lift up to 20 pounds with or without reasonable accommodations, walk through all areas of the club, climbing stairs (where applicable), and bending and lifting (e.g., picking up towels, restacking weights, moving equipment as needed). The company reserves the right to change them as business needs require and that jobs may require other tasks as assigned to the employees by the company. SCHEDULING REQUIREMENTS Due to the nature of the business, NYSC has specific scheduling guidelines for this position. Employees are required to work the last day of the month. NYSC does not authorize vacation time in January. Ability to work days, nights, holidays, and weekends according to the needs of the business. This position has a rotating schedule with opening and closing hours, weekday and weekend shifts and is subject to change based on the needs of the business.
Manager, Logistics
Arthrex, Inc., Fort Myers
Requisition ID: 58987 Title: Manager, Logistics Division: Arthrex, Inc. (US01) Location: Fort Myers, FL Arthrex Inc. is hiring a Manager, Logistics to work at our Logistics Center in Fort Myers, FL to be responsible for managing the flow of products to ensure maximum efficiency, quality, and customer service across multiple sites. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better. Essential Duties and Responsibilities: Identify and execute strategic initiatives to ensure ability to meet future growth. Responsible for the selection, management, development, engagement, and objective achievement for the logistics team consisting of diversified staff and supervisors. Work cross functionally with the customer service, sales, finance, quality, human resources, IT and operations team to achieve Arthrex mission, vision and objectives. Manage of design Logistics staff and key projects. Management of proposals, project budgets, schedule, scope, and invoicing process from start to finish. Maintaining positive client relationships, understanding project requirements, and facilitating all deliverables to ensure an outstanding customer experience both internally and externally. Continuous business development efforts for work in the logistics sector Plan and administer procedures and budgets for the logistics Team. Provide mentoring to the logistics team. Travel up to 30% may be required. Education and Experience: Bachelor's Degree required. Preferred in Logistics, Supply Chain, Communications, Business Administration. Master's Preferred. Minimum 10 years relevant and recent hands-on experience managing Domestic and International Parcel and heavy air freight operational services required. 5+ years of experience in people management and professional development required. Prior Medical Device/Pharmaceutical Logistic/Transportation experience required. Extensive knowledge of FedEx and UPS LTL, 3PL required. Experience managing multi distribution networks preferred. Knowledge and Skill Requirements/Specialized Courses and/or Training: Detailed knowledge of supply chain and distribution management, regulations, procedures, and records. Able to analyze cost to determine and implement opportunities for improvement. Extensive project management skills in coordinating the efforts of subcontract vendors and multi-discipline projects.Machine, Tools, and/or Equipment Skills: PC, spreadsheets, computer software.Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.Mathematical Skills Ability to comprehend and apply mathematical principles to the degree required to perform the job based upon job requirements.Language and Communication Skills: Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to verbally communicate ideas and issues effectively to other team members and management. Ability to write and record data and information as required by procedures.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required sit; use hands and fingers, to handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Arthrex 2024 Benefits Medical, Dental and Vision InsuranceCompany-Provided Life InsuranceVoluntary Life InsuranceFlexible Spending Account (FSA)Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)Matching 401(k) Retirement PlanAnnual BonusWellness Incentive ProgramFree Onsite Medical ClinicsFree Onsite LunchTuition Reimbursement ProgramTrip of a LifetimePaid Parental LeavePaid Time OffVolunteer PTOEmployee Assistance Provider (EAP)All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Restoration General Manager
The Mold Pros Inc., Fort Myers
The Mold Pros is seeking a Restoration General Manager to join our team!You will lead a team that is responsible for helping customers by providing environmental services including mold remediation, water mitigation and fire and smoke restoration.Job Description: Manages day-to-day operations of a Mold Pros location. Leads business development efforts for the location by nurturing existing relationships and developing new relationships with healthcare providers, property managers, realtors and local trades. Directs and coordinates activities of Mold Pros staff, communicates with clients, schedules inspections, testing, remediations, performs business development in local markets, recruits and develops staff. The General Manager has Profit and Loss responsibility including gross revenue targets and net profitability, maintains office systems, reporting, payroll and vendor management.Compensation is dependent on experience and certifications. The compensation package includes base pay + a substantial additional income based on profitability that you and your team will drive. Total targeted annual compensation is $85,000 to 100,000 per year+ ($55,000 to $65,000 base + incentive compensation).Skills/Qualifications: Business Development, Sales Leadership, Tracking Budget Expenses, Delegation, Performance Management, Hiring, Managing Processes, Supervision, Inventory Control, Reporting Skills, Microsoft Office Suite, NetSuite CRM.Job Duties include but not limited to: Ensures the branch is meeting or exceeding revenue, expense and profitability per the annual budgetBusiness Development - Maintains existing relationships and develops new business relationships with local healthcare providers, tradesmen, realtors, property managers, etc.Manages day to day operations and procedures; preparing payroll; performs accounts payable and receivable; performs accounting reconciliations; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions.Maintains employee records including vacation schedules and personnel files.Ensures company policies are administered and all branch staff is compliant.Employee hiring, development, performance management and terminationsKeeps management informed by reviewing and analyzing special reports, summarizing information; identifying trends.Performs other tasks and responsibilities as assigned by the owners / supervisor.The primary contact with the client. They communicate with potential TMP clients, handle inquiries, anticipate customer needs and manage the client engagement from beginning to end including home inspection, laboratory analysis and remediation process. Identify and on-board 3rd party home inspectors to perform inspections for TMP clients.Reviews and analyzes laboratory reports and builds appropriate scopes of work to resolve indoor air quality issues.Communicates required remediations to client and manages progress of a project throughout the life cycleCoordinates remediation and inspection projects with staffSchedules labor and materials for the project. Ensures project profitability.Performs field inspections.