Business Office Manager Salary in Dallas, TX

DESCRIPTIONThe Amazon Aviation Security (AvSec) team is looking for an enthusiastic Aviation Security leader to join the team as the Sr. PM Security Management System (SeMS). In this role, you will be responsible for leading and developing AvSec’s SeMS program including facilitating SeMS mechanisms such as the Security Review Board, Security Data Analysis Groups, Risk Management and Quality Assurance programs. The Sr. PM SeMS interfaces with customer and partner organizations to drive senior level visibility to security risks across aviation operations at Amazon. Additionally, this position supports AvSec team members to establish mechanisms and ensure the compliance of operations, programs, manuals, and training with regulatory and Amazon requirements through coordination of the department’s quality assurance activities. The successful candidate will facilitate and continue to optimize the documented framework to execute on a global security culture in Amazon’s aviation operations that is complaint with regulatory and Amazon requirements. This position will require strong communication and analytical skills with a focus on regulatory compliance, technical writing, quality assurance, and risk management. Key job responsibilitiesThe Sr. PM SeMS leads the administration and continued development of the AvSec SeMS and facilitates supporting mechanisms such as the Security Review Board, Security Data Analysis Groups, and Security Risk Assessments. The successful candidate will coordinate the operation and administration of AvSec’s Quality Assurance (QA) program including the performance of audits, training of auditors, developing an audit plan, and maintaining conformance with program requirements (e.g. corrective action plans, assurance, etc.). You will support a team of Policy and Procedure Program Managers as you develop regulatory program submissions for host country regulators, airport authorities and air carriers and serve as the subject matter expert (SME) within AvSec to ensure policies, standards, and procedures are complaint with relevant regulatory and company requirements. You will work collaboratively with technology teams and field end users to serve as business program manager developing requirements for technology and tools that support the SeMS. Eligibility Qualifications:• This role is regulated by the Transportation Security Administration (TSA) and may be subject to requirements imposed by U.S. Customs and Border Protection (CBP). Successful candidates must therefore complete all screenings prescribed by the TSA and the U.S. CBP.• Individuals hired into this position will have unescorted access privileges to airport security identification display areas (SIDA). For this reason, eligibility for this role will be limited to individuals who pass a security screening, as required by the Federal Aviation Administration (FAA), Department of Homeland Security (DHS), and TSA (as applicable).• This position may be subject to Department of Transportation (DOT) drug and alcohol testing. Federal law requires Amazon to determine an applicant's history of DOT drug and/or alcohol violation(s) or refusal(s) to test before hiring applicant into a safety-sensitive position.• This position requires an employee’s full and unimpaired skills and judgment to safely execute their job duties to ensure the safety and security of Amazon AIR personnel, third-party contractors, Airport personnel, cargo, and equipment. This position is therefore designated as a safety sensitive position and is subject to mandatory pre-employment and, where permitted, post-hire drug testing.• Ability to travel domestically or internationally up to 20% of the time. A day in the lifeAs a Sr. PM SeMS, you will work on updates to program governance and mechanisms utilizing your experience in leading similar programs, along with feedback and engagement from team members across the AvSec and broader aviation functions at Amazon. You will develop implementation and communication plans for these changes and ensure they are executed on time and with the appropriate level of support provided to your customers in the field. You will work with stakeholders from across AvSec to execute on the quality assurance mechanisms that you developed, and will generate reports and escalations to leaders to ensure conformance. You may also travel to sites to oversee or perform quality assurance activities or train assessors. You will facilitate key mechanisms of the SeMS such as the security review board, security data analysis groups, and security risk management assessments and hold the department accountable for adhering to the SeMS governance. These mechanisms ensure leaders have visibility to the security and compliance health of Amazon’s aviation operations. You will support Policy and Procedure Program Managers, AvSec leaders, and field personnel in developing, reviewing compliance and accuracy, and securing internal and external approvals for new documentation, training, and communications. About the teamThe Amazon AvSec team is responsible for security, loss prevention, and regulatory compliance across Amazon’s aviation operations. The organization is built with four core pillars; Security Management Systems, Programs and Quality Assurance, Security Operations, and Credentialing. The organization is committed to identifying and mitigating risk to people, Amazon assets, Amazon brand and regulatory compliance through the development, implementation, and continuous improvement of best-in-class aviation security procedures, standards and guardrails between which Amazon operates. By supporting our customer teams across Amazon’s aviation operations to implement process improvements, mitigate risk, resolve equipment issues, and implement new processes to improve performance, AvSec contributes to safe and secure transportation of air cargo to our customers.We are open to hiring candidates to work out of one of the following locations:Dallas, TX, USABASIC QUALIFICATIONS• Bachelor degree or 7+ years of experience in one or a combination of the following disciplines; corporate security or safety management, transportation/supply chain operations or aviation security• 5+ years of experience of working with and influencing aviation security or safety authorities and associations • 5+ years of demonstrated leadership experience managing risk in a regulated industry • Understanding of aviation security operating practices, regulations and standards (International Civil Aviation Organization (ICAO), International Air Transport Association (IATA), US and foreign regulatory programs), cargo airline operations, airport operations• Experience with all Microsoft Office applicationsPREFERRED QUALIFICATIONS• Master’s degree in a related field • 7+ years of Aviation Security experience• Experience overseeing a Security or Safety Management Systems (SeMS/SMS) at an airport, airline, or aviation services provider • Experience in Air Cargo Operations• Experience developing and delivering aviation security training materials• Strong leadership skills and knowledge; ability to influence change and drive desired outcomes in a matrixed organization• Ability to independently manage through ambiguity and handle changing priorities, to effectively prioritize, multitask, and exercise good judgment• Experience with process improvements (Lean process, Kaizen, and/or Six Sigma)Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $106,600/year in our lowest geographic market up to $198,300/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

Hilton Anatole is hiring an Overnight Front Office Manager to join their exceptional Team! Spanning 45 lush acres, just north of downtown, Hilton Anatole is a Dallas icon in the vibrant Design District. Boasting 1606 guest rooms and more than 500,000 square feet of function space, we are looking for a proven front office leader who is looking to take on the additional responsibilities that come with the overnight shift.Qualified candidates should have at least 2 years Front Office leadership experience.What will I be doing?As Overnight Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly Ensure compliance with Company standards Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue Ensure team members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events Complete audit procedures, as needed Recruit, interview and train team members What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job Description OverviewIf you reside in California, please see our California Applicant Privacy Policy for more information about our data handling practices and your data rights:Notice at Collection and Privacy Policy for California Job ApplicantsCalifornia Privacy Rights Act Request FormCalifornia CPRA Authorized Agent Designation FormResponsibilitiesThe HR Generalist/Office Manager is a key member of the human resources team who provides support to the HR department and the office staff. The main duties of this role include:Responsibilities Include:Perform human resources functions, such as onboarding, employee relations, and administering and updating employee records, contacts, and files.Track ongoing I-9 training to ensure all new and existing managers/supervisors have received training.Partner with hiring managers to ensure that verification timelines are being met.Monitor I-9 reverifications and coordinate documentation efforts with field managers to ensure timelines are met.Work with regional HR and field managers to ensure timely completion and processing of employee terminations.Generate weekly reports to track ongoing compliance and identify discrepancies in termination reporting.Serve as a liaison between HR and other departments/teams to communicate issues and resolve discrepancies in termination reporting.Handle office correspondence, communication, and documentation.Greeting and directing visitors, answering phone calls and emails, and handling inquiries.Managing office supplies, equipment, and facilities.Coordinating meetings, and travel arrangements.QualificationsTalent Requirements:Ideal candidate will possess one (1) to three (3) years' experience in Human Resources, Administration, or similar field.Excellent communication, interpersonal, and customer service skills.Proficiency in Microsoft Office and other computer applications.Knowledge of HR policies, procedures, and best practices.Ability to work independently and as part of a team.Ability to provide efficient, timely, reliable, and courteous service to staff.Ability to multi-task with different projects while still maintaining quality and meeting deadlines.Attention to detail, accuracy, and confidentiality.Flexibility, adaptability, and problem-solving skills.A professional and friendly demeanor.MV Transportation is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, physical or mental disability, veteran or military status, genetic information or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.Where permissible under applicable state and local law, applicants may be subject to a pre-employment drug test and background check after receiving a conditional offer of employment.#CB

Headquartered in Dallas, Texas, L&B Realty Advisors is a real estate investment advisor with approximately $8 billion in assets under management. Founded in 1965, the firm provides real estate investment management services to institutional investors and high-net-worth individuals. Clients include public and private pension plans, sovereign wealth funds, Taft-Hartley pension plans, endowments, foundations, and private investors. The firm is comprised of two distinct functions: investment management and independent fiduciary services. As an investment manager, the firm executes full-service investment management from acquisition to asset management to disposition. As an independent fiduciary, the firm provides financial advisory and owner representation services.L&B Realty Advisors, LLP, is currently looking for an Analyst in Asset Management to assist in developing, implementing, and monitoring all aspects of real estate investment strategies and processes to ensure that investment performance and positions are appropriate for the client. This position is located at L&B's Headquarters, is full-time, and will require the candidate to work in-office Monday - Thursday (with the ability to work remotely on Fridays only) at the beginning. There is an opportunity to earn one additional work-from-home day. Office/Industrial Analyst - Asset ManagementThe position will be responsible for the following:• Review property reports for accuracy and variances;• Review, edit, or write narratives or summaries for monthly, quarterly, and annual reports;• Prepare annual budgets and asset plans;• Prepare quarterly property valuations;• Coordinate and review annual property appraisals;• Coordinate information between departments;• Assist asset manager in supervising third-party managers;• Create, implement, and maintain various tracking criteria related to property operations and performance;• Assist asset manager in conducting property inspections - light travel necessary;• Assist property due diligence for acquisitions and dispositions;• Establish and maintain a network of contacts in real estate, insurance, legal, and marketing professions;• Other duties as assigned.The ideal candidate will have:• BBA in Accounting, Finance, Business Administration, or Real Estate (or 1-2 years of related experience)• Strong analytical and organizational skills• Proficiency in financial modeling using Detail-oriented with the ability to multitask• Excellent verbal and written communication skills.• Proficiency with Microsoft Office products - Outlook, Word & Excel• Strong capacity to learn new softwareL&B Realty Advisors offers an excellent benefits package including vacation and sick pay, tuition reimbursement, PPO medical/dental/vision plan, matching 401(k) plan, above average holidays, health club reimbursement, and business casual work environment. L&B Realty Advisors is an Equal Opportunity Employer.

Office Manager / Administrative Supervisor / Firm Administrator - Dallas, TX Major law firm is hiring an Office Manager / Administrative Supervisor, under the direction of the Senior Manager, Business Operations, oversees the day-to-day operations of assigned departments for the local office and has a lead role in coordinating Firmwide initiatives and activities.In this capacity, the Administrative Supervisor will:Provide supervision and guidance regarding the workflow, resources and priorities in assigned functions; May supervise direct report staff and/or projects;Manage the workflow, resources and priorities in assigned functions;Oversee and perform daily administrative operations and services for local departments including Client Service Specialists, Paralegals, Office Services, Records, Facilities and/or Reception;Execute the Firm's initiatives and operations at the local level, such as office implementations, projects, programs, and events including but not limited to moves, maintenance, security and resource management activities;Plan and execute office events;Participate in the hiring process for administrative staff including the interview process;Participate in budget control and maintenance in assigned departments;Act as an administrative liaison with internal parties and external resources; Maintain vendor relationships;Maintain accurate administrative files, spreadsheets and databases; Generates reports and presentations;Update process and systems with respect to office moves, staffing changes and other office transactions; Assist with budget control maintenance;Assist in the coordination of orientation schedules of associates and staff and provide overall assistance to integrate associates and staff into the office and the Firm;Assist with related events/activities, as needed;Work beyond scheduled hours as required; andHandle additional related projects as necessary.Proficiencies:Advanced proficiency in Microsoft Office Suite;Fundamental proficiency in planning, allocating and reconciling an operations budget;Fundamental to Advanced knowledge of office administration and services procedures and best practices, preferably in a legal environment;Fundamental knowledge of records management, preferably in a legal environment;Fundamental knowledge of facilities procedures and best practices;Fundamental knowledge of reception procedures and best practices; andFundamental knowledge of office management and procedures (preferred).Qualifications:Bachelor's degree (preferred);At least 2 years of supervisory experience (preferred); andAt least 6 years of experience in a professional services or legal environment (required).Employees will be provided with an excellent career opportunity in a collaborative environment, in addition to a generous total compensation package with the opportunity to earn bonuses based on individual contribution and firm profitability.

JOB DESCRIPTION ESIS, Inc., a Chubb company, provides claim and risk management services to a wide variety of commercial clients. ESIS' innovative best-in-class approach to program design, integration, and achievement of results aligns with the needs and expectations of our clients' unique risk management needs. With 65 years of experience, and offerings in both the U.S. and globally, ESIS provides one of the industry's broadest selections of risk management solutions covering both pre and post-loss services.Reporting to the ESIS Sales VP, the ESIS Business Development Manager (BDM) leads ESIS' regional sales strategies for unbundled and opportunities bundled with Chubb Global Casualty. The BDM is charged with creating preference with prospective clients by developing relationships with key buying influencers and is responsible for producing profitable new business within the region. As a participant in the ESIS sales compensation incentive plan, the BDM has significant earning potential.Note: This is a hybrid position requiring 3 days in the Houston or Dallas office and 2 days working from home, when not traveling.Essential Functions and Responsibilities: Sells ESIS' people, products and processes within our defined space and marketplace. Identifies, cultivates and sustains both internal/external relationships and partnerships with the insurance brokerage community, consultants and ultimately targeted clients. Actively develops rapports with potential clients and prospects. Develops an extensive pipeline of clients to assure sales goals and objectives are met short and long term. Establishes sales strategies and tactics for their responsible sales territory. Upon sale of a new client is involved in and oversight role in the client implementation process to guarantee a smooth onboarding process. Efficiently researches and analyzes individual prospects operations in order to pinpoint their exact needs, which creates lucrative opportunities for marketing the company's programs. Focuses on identifying resources that may be required to meet each prospect's demands. Harnesses resources to enable timely and accurate responses to RFPs, proposals, and presentations while ensuring appropriate pricing models. Is the lead role in the sales process, subsequent presentations and negotiations. Designs and implements a yearly sales and service plan including identifying new potential client prospects, accurately forecasting and analyzing their needs, and devising a methodology of presenting the company's proficiency in meeting those needs. Negotiates the terms and conditions with new clients to assure a long-term relationship and profitability are achieved. Works within the authority levels granted the position and works effectively with management and other ESIS leaders to assure legal and compliance needs are followed. Meets and/or exceeds one's stated annual regional sales goals and objectives QUALIFICATIONS ABOUT US Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it. Our policy is to provide employment, training, compensation, promotion, and other conditions or opportunities of employment, without regard to race, color, religious creed, sex, gender, gender identity, gender expression, sexual orientation, marital status, national origin, ancestry, mental and physical disability, medical condition, genetic information, military and veteran status, age, and pregnancy or any other characteristic protected by law. Performance and qualifications are the only basis upon which we hire, assign, promote, compensate, develop and retain employees. Chubb prohibits all unlawful discrimination, harassment and retaliation against any individual who reports discrimination or harassment.

Are you an enthusiastic and meticulous administrative professional who thrives in wearing multiple hats? Do you like working in a small, collaborative office supporting busy executives? If yes, let's talk!Our client, located in the Dallas Design District, is seeking an Office Manager to join their team. You will have the opportunity to support the day-to-day operations of two established operating businesses along with additional investment holdings.What you will do:Work in partnership with the Chief of Staff on day/day responsibilitiesManage and organize the executives email inboxes, calendars, and schedules as neededCoordinate travel & logistics; provide travel itinerariesAssist in reporting, presentations, meeting notes/transcription, and briefsManage basic accounting ledgers and booksSchedule meetings, office events, and work on special project with other team membersHave the opportunity to learn how to manage on/off-boarding, PTO tracking, basic HR policies and benefits, and bi-weekly payroll including bonus calculationsCoordinate on-site team grocery ordering, delivery, and other meals as neededOversee building maintenance and appointmentsWhat you bring:Minimum of 3+ years' work experience in administrative support rolesBachelors degree requiredProficient in Microsoft Suite and general technological knowledgeExperience using QuickBooks and understanding of basic accounting principlesBilingual in Spanish is a plus!An entrepreneurial spirit, strong organizational skills, and a team player attitudeAbility to adapt with evolving needs of the businesses.What they offer to you:Full time hours 9-5 with the flexibility to work around your personal schedule as neededA fun, fast-paced, something new everyday environmentBusiness casual dress code- nice jeans are an optionSmall on-site team - direct daily exposure to executivesEasy-going office environment with amenitiesBenefit package includes PTO, medical, dental & vision insurance, paid holidays, 401(k).We are an equal opportunity employer who values diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Business Program Manager (SAAS Solutions) ....Remote PositionMust have:SAAS, B2B Customer CommunicationsWe are seeking an experienced Strategic Program Manager to join the Enterprise Program Management Office (PMO), reporting to the Director of Enterprise Program Management. The ideal candidate will have a sharp business mind and a proven ability to strategize and implement high-level strategic programs from ideation to launch. With a data-driven mindset, this person should excel at connecting the dots and solving complex problems.Responsibilities:Drive execution at scale, leveraging industry best practices to deliver programs predictably and consistentlyBuild a high-performing program team aligned to a common purposeCollaborate with the program sponsor, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, and work planRun program operating mechanisms to ensure timely and consistent communication of project status, milestones, timelines, and deliverablesManage change and implement interventions to deliver successful outcomesWorks across the team to identify risks and issues and presents recommended response plans to stakeholdersQualifications:Five or more years of program and project management expertise delivering on large-scale and cross-functional programs5-7 years experience in product management, engineering capacity running and managing eCommerce Platform or eCommerce Services4-5 years experience in B2B, SAAS, eCommerce Companies Project/ Management certification (PMP or PgMP)Deep knowledge and related work experience of the project management process, theory, and lifecycle, including Waterfall and Agile methodology, as well as Project Delivery Framework and SDLCIntermediate experience in standard project management and collaboration tools (for example,ClickUp, Smartsheet, Asana, JIRA, Monday)Responsible, detail-oriented, well organized, independent, ability to learn quickly, multi-tasking, excellent interpersonal skills, team playerExcellent communication skills (written and verbal) and the ability to disseminate information to all altitudes of the organizationExceptional skills in leadership, time management, facilitation, and organizationSelf-starter with a strong work ethic who sets high standards for self and others and demonstrates enthusiasm for the team's missionImportant Areas:High integrity, excellent judgment - you'll have access to sensitive information and must treat it appropriatelyAccountability - you operate with excellence, do what you say, and expect and hold others to the sameHighly collaborative - you recognize the value of bringing people alongIntellectual curiosity - you're eager to learn new concepts; you're willing to admit you don't know certain things, will ask for help, roll up your sleeves, and learnSelf-aware - you aren't complacent when it comes to personal growth; you're receptive to feedback and eager to grow despite your seniorityKeywords: "program manager" AND "product management" AND "ecommerce" AND "strategic" AND "marketing" AND ("SAAS" OR "subscription renewals" OR "B2B") AND ("Smartsheet" OR "Clickup" OR "Asana" OR "Monday") AND "PMO"Please email your resume to [email protected]

Cambria has an exciting opportunity for you as a Business Partner Success Manager at our Houston Sales and Distribution Center. The role requires a dynamic candidate, responsible for maintaining successful business partner relationships.This key position will represent Cambria positively and professionally while working closely with our Fabricator Business Partners and outside sales teams managing and resolving claims to ensure the end consumer has a positive experience with Cambria.Essential Duties and Responsibilities:Build value-add relationships with Cambria Fabricator Partners to ensure best practices are utilized to reduce customer claims.Guide and mentor Cambria Fabricator Partners with consistent training by leveraging all available Cambria resources.Act as a Subject Matter Expert by providing fabrication knowledge and technical training support to our Fabricator Business Partners throughout the market.Manage the customer claims process through to successful resolution.Provide a high level of service and support to Cambria's Sales teams.Train, develop, and manage our in market Field Service Specialists.Qualifications & Skills:Passionate, driven and ability to maintain a positive attitudeProven customer relationship and conflict resolution skillsAptitude to investigate complaints for facts and recommend resolutions in a timely mannerDemonstrate product management, critical thinking and analytical skillsAptitude to develop and maintain strong working relationships with internal and external partiesExceptional interpersonal, verbal, and written communication skillsExcellent attention-to-detail and multitasking skillsAbility to thrive in a fast-paced, high-energy environmentPrevious experience providing leadership and direction to field service teams.Minimum Requirements:Education: Bachelor's degree or prior experience in related field is preferredExperience: Requires 1-3 years Account or Claim Management experienceSystems: Google Suites, Salesforce, Oracle, ability to read technical drawings/documents is a plusAdditional Requirements:Managerial Responsibilities: Responsible for managing Field Service Specialist(s) assigned to the region.Travel Requirements: Some local and overnight travel is requiredPhysical Requirements: This is an office and travel position requiring phone and computer use. Must be able to lift 50 pounds of Cambria samples or other Cambria materials.This position will be provided with a company vehicle, based on fleet availability, or mileage reimbursement in lieu.Cambria offers a competitive benefits package that encompasses Health and Dental Insurance, Paid Time Off, 7 paid Holidays , 401(k) plus matching, Discretionary Profit Sharing, Flexible Spending Account; Life, Supplemental Life, and Disability Insurance; Referral Program, Tuition Reimbursement, Employee Assistance Program, Employee Discount and Professional Development Assistance.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.CambriaCares is our commitment to Philanthropy, Our People, and The Planet. Care is an integral part of what goes into Cambria products-and care is the driving force behind our commitment to creating opportunities that drive impact both inside and outside our walls. With a focus on three areas-philanthropy, our people, and the planet-we're doing just that.For additional company information, please visit www.CambriaUSA.comOffer of employment will be contingent upon the successful completion of background verification check, subject to applicable laws and regulations.We are an equal opportunity employer.Applicant Rights Under Federal Employment Law: FMLA, EEO, EPPAM/W/VET/DISABLED

Stellantis Financial Services (SFS) is the new captive finance company for one of the world's leading automakers and a mobility provider with iconic brands including Abarth, Alfa Romeo, Chrysler, Citro n, Dodge, DS Automobiles, Fiat, Jeep , Lancia, Maserati, Opel, Peugeot, Ram, Vauxhall, Free2move and Leasys.Our exciting growth provides opportunities to advance your career as we successfully lead products and services from a small to midsize company in just a few years. Join our world class team and culture and contribute to our core mission which is enhancing our customer's experience.Position Summary:The Customer Experience Team (CET) Manager will be responsible for overseeing daily operations of the CET department, by directing the work of employees within the department by leading and overseeing their day-to-day activities.Essential Job Duties and Responsibilities: Oversees Team Managers to ensure various administrative functions such as timecards and quarterly/annual performance reviews are completed. Manages complex complaints to ensure complaints are handled in accordance with the polices and procedures to ensure compliance with national targets. Analyze productivity and quality reports and develops complaint handling, root cause analysis, and corrective action plan strategies that improve customer experience, keeping profitability and efficiency in mind. Collaborate with internal business lines to recommend changes that improve customer experience and reduce operation costs. Partner with Compliance department to ensure complaint handling objectives are met. Work with business lines, Training, and Compliance to ensure all training materials and activities on frontline agent complaint handling is updated. Ensures effective management of corrective action plans based on root cause analysis provided by the CET group, holding business lines responsible for committed corrective action plans that produces business improvements to customer experience. Performs other ad-hoc duties as assigned.Additional Responsibilities Perform the above-referenced essential duties and responsibilities as well as assist in directing the work of employees assigned to the department by leading and overseeing their day-to-day activities and work schedules and by providing work-related guidance to the CET team in accordance with the Company s policies and procedures. This position has the authority to lead, oversee and direct the day-to-day work of assigned employees and to report work assessments to management, and has the authority to take the following actions: hire an employee, fire an employee, promote, or demote an employee, discipline an employee in a formal manner, reassign an employee, or alter benefits of an employee. All such decisions shall be made by the responsible senior manager(s) in consultation with the Human Resources Department.Qualifications and Competencies: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Experience: Minimum 5 years Customer Service, Compliance, or Complaint Management experience. Minimum 3 years supervisory experience.Education: High school diploma and or/GED.Skills Required: Strong leadership and team management abilities. Proven experience in customer service, account management, or a related role. Strong communication and interpersonal skills. Excellent problem-solving abilities. Ability to analyze data and identify trends to improve customer experience. Familiarity with customer relationship management (CRM) software. Proficient in using Microsoft Office Suite.Qualifications Preferred: Education Bachelor's degree preferred in Business Administration, or a related field.Overtime required N/A.Travel 10-25% - is required.Must have reliable transportation and live within a commutable distance to one of the following cities: Dallas, TXPhysical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Sitting for long periods of time, standing, walking, close vision for computer work, speaking, hearing, lift and/or move up to 10 lbs. Reasonable accommodation will be reviewed upon request.Stellantis Financial Services, Inc (SFS) is an equal opportunity employer and is committed to providing its employees an environment that is free of harassment, discrimination, and intimidation. It is the policy of SFS to comply with all applicable employment laws and regulations and to provide equal opportunity for all qualified persons and to not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, pregnancy, sexual orientation, veteran status, gender identity or expression, change of sex, and/or transgender status or any protected status. Candidates must possess authorization to work in the United States. This policy applies to recruitment and placement, promotion, training, transfer, retention, rate of pay and all other terms and conditions of employment. Employment and promotion decisions will be based solely on merit, ability, achievement, experience, conduct and other legitimate business reasons.#li-hybrid