Escalation Manager Salary in Chicago, IL

RLDatix is on a mission to change healthcare. We help organizations drive safer, more efficient care by providing governance, risk and compliance tools that drive overall improvement and safety. Our suite of cloud-based software helps organizations reduce healthcare-acquired infections, report on adverse events, and ensure patient safety learnings are deployed effectively and immediately through dynamic policy and procedure management. RLDatix is truly global, with offices in London, Toronto, Chicago, Melbourne, and Riyadh, allowing us to be at the forefront of global patient safety and GRC movement. We envision a world where patients have access to the best and safest care possible and our team is made up of people who truly believe in what we do. We are always looking for people who are passionate about making a positive change in healthcare to join our team.In line with our mission, we are looking to recruit a Manager, Credentialing Services on our Credentialing team. This is a remote position. The RoleThe Client Services Manager is responsible for leading and overseeing the work of the Client Services team within the Credentialing department; ensuring that department goals, quality expectations, and deadlines are met. This position requires intimate knowledge of credentialing industry standards and best practice processes, as well as the ability to guide clients in the direction of compliance. The Client Services Manager will collaborate with all levels of personnel, providing internal leadership to drive productivity, quality and the accomplishment of department and company goals. Key Responsibilities:Quality Assurance: Oversight of application process, deadline management and volume monitoring. Assist with the Quality Check process and compliance tracking. Review audit findings to confirm quality standards are met. Collaborate with department leadership to identify areas of concern. Assist with process improvement and best practice protocol development.Personnel Management: Management of employee performance, evaluations, and PTO requests. Collaborate with Human Resources to recruit, interview and hire new employees. Perform department specific employee onboarding/offboarding tasks. Coordinate new employee training sessions for Client Services. Assist with educational and training sessions to broaden team knowledge. Organize and lead team meetings.Client Engagement: Collaborate with Credentialing Engagement Managers to ensure client needs are met. Proficiently interact with all levels of personnel. Monitor for client engagement and satisfaction. Perform client demonstrations as needed. Respond to client escalations and manage resolution.Skills and Experience Bachelor’s degree or equivalent work experience required (5 years). Certified Professional Credentialing Specialist (CPCS) certification. Advanced knowledge of national accreditation and credentialing best practice standards. Strong people management skills and leadership experience. Ability to be innovative, establish priorities, and make decisions independently. Superior verbal and written communication skills. Capable of handling sensitive and confidential information appropriately. Excellent organizational skills and attention to detail. Competent in the use of Microsoft Office (Word, Excel, Outlook, PowerPoint).Package & BenefitsRLDatix offers a competitive compensation package and comprehensive benefits package including health, dental, vision, life, disability coverage, a generous retirement savings plan, paid time off, and paid holidays.RLDatix is an equal opportunity employer and our employment decisions are made without regard to race, color, religion, age, gender, national origin, disability, handicap, marital status or any other status or condition protected by Federal and/or State laws.All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected statusPI238652848

DESCRIPTIONJoin the Amazon Web Services (AWS) Finance team! We are looking for entrepreneurial, analytical, creative, flexible leaders to help us redefine the IT industry. If you want to join a fast-paced, innovative team responsible for optimizing the financial performance of a diverse business portfolio, this is the place for you!In this role, you’ll be at the center of driving AWS’s sales strategy, partnering directly with the Worldwide Specialist Migration and Modernization organization to manage, optimize, transform a $1B+ investment portfolio. You’ll collaborate with senior Sales, Business Development, Engineering, and Finance leaders to build financial plans, analyze large-scale investment opportunities, develop new go-to-market strategies, and identify opportunities for business growth. You will play key roles in both running the day-to-day business and helping drive strategic growth for the future.You are a well-rounded performer and will play an impactful role on the team. You demonstrate excellent business judgment and problem solving, and possess strong attention to detail.Key job responsibilities• Serve as a key finance partner to the Migration and Modernization team, collaborating across executive leadership to analyze inputs and outputs, assess business performance, and optimize asset allocation.• Develop and evolve complex financial models that analyze program- and portfolio-level revenue, profit, and ROI impacts.• Build rhythm of the business processes that deliver ongoing insights and support day-to-day decision making. • Engage and influence across the AWS Sales, Finance, and Operations hierarchy, collaborating with stakeholders to optimize our customer’s experience, achieve common goals, and monitor risks. • Monitor compliance with controls and systems, and develop new processes and controls as needed to support internal and external financial reporting requirements. We are open to hiring candidates to work out of one of the following locations:Arlington, VA, USA | Atlanta, GA, USA | Austin, TX, USA | Chicago, IL, USA | Seattle, WA, USABASIC QUALIFICATIONS- 5+ years of tax, finance or a related analytical field experience- Bachelor's degree in engineering, statistics or business, or Bachelor's degree and 5+ years of quantitative role (engineering, process re-engineering, quality assurance) experience- Experience building and managing financial models for business forecasting and problem solvingPREFERRED QUALIFICATIONS- 5+ years of identifying incomplete or inaccurate data, identifying the root cause and creating/implementing an escalation plan experience- 5+ years of solving complex business challenges by delivering accurate and timely financial models, analysis, and recommendations that have a proven impact on business (e.g., financial savings, operational improvements, or customer benefits) experience- MBA, or CPA- Knowledge of SQL/ETL- Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards)- Experience delivering forecasting, budgeting, and variance analysis, and data interpretation of resultsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $81,100/year in our lowest geographic market up to $179,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

Invenergy drives innovation in energy. Powered by decades of entrepreneurial experience and unparalleled execution, we solve the energy challenges facing our customers and communities. We provide power generation and storage solutions at scale around the world to create a cleaner energy future. We develop. We build. We own. We operate. We are Invenergy.This position will be open for application for at least 3 calendar days from the posting date. This position will remain open for application based on business need, which may be before or after the 3-day posting window.Job DescriptionAbout the PositionThe Manager, Service Delivery is will serve as the lead in facilitating the identification, definition, and delivery of IT infrastructure and IT business services for existing and new business lines and locations. In this highly visible role, you will lead a cross functional team consisting of business stakeholders and IT staff (IT Infrastructure, Service Desk, Information Security, and IT Business Administration) using a mix of traditional project management disciplines and Agile, Scrum-based practices. You will be responsible for assisting in owning, guiding technology relationships and day to day operations supporting a dynamic and growing organization. You will ensure adherence to contractual obligations, conform to IT governance standards, identify potential risks, and develop mitigation plans. This role requires understanding the end-to-end technology service catalog, standard IT Service Management frameworks, and IT operations. The ideal candidate will leverage their skills to become a trusted partner, consultant and technology generalist for the internal business units we support. The individual will actively contribute to the success of the overall IT Service Delivery program and provide tactical/operational direction and demand management to enable alignment of business needs with IT capabilities.ResponsibilitiesAligning the IT priorities with the business plans and acting as an advisor to the business stakeholders for IT related topicsManage the overall planning, direction, coordination, execution, control and completion of IT Service Delivery needsProvide strong, proactive and assertive leadership for IT Service Delivery needsProvide delivery management oversight for IT Operations and support teams responsible for a wide array of IT technologies and functionsDefine, implement improvements and meet SLAsBuilds and maintains strong business stakeholder relationships and participates in business owner meetings regarding performance to ensure customer satisfactionServes as the primary point of contact for business stakeholders regarding overall and day-to-day service deliveryActing as an escalation point for the business stakeholders in case of IT service issuesRegularly collecting feedback on satisfaction with key IT servicesCommunication and alignment with business stakeholders on IT compliance and governance activitiesResponsible for the oversight of the technical components of the Managed Service relationship with application vendorsLead the preparation, obtain agreement and manage the IT budgets within the area of responsibility, in collaboration with IT Business Management, Operations, and Business SolutionsOversee the creation of deliverables including architecture and technical designEnsures that implementations and ongoing services are delivered on time and meet business requirements by maintaining tight control over the project schedule, risks, the scope of work and budgetEnsures that operational teams and subcontractors maintain a clear understanding of the business needs and provides day-to-day advice and supportDevelop and drive a strategic vision and continuous improvement roadmap that optimizes architecture and system performance consistent with the strategy of the businessAssist IT leadership with developing long-term technology roadmap, resource plans, and budgetsDrives the simplification and standardization of shared IT services and applicationsEnsure proper implementation of global standards, policies and systems platformsPromotes the IT organization's capabilities and works to strengthen the business value of the IT organizationEstablish and provide high-quality, informative written and verbal project communications, including status, dashboards and Service Delivery project updatesProvide leadership and guidance including coaching, mentoring and evaluation with the end goal being optimum performance levelsOnboard, coach and develop the team, creating a culture of innovation, collaboration and continual improvementComplete performance appraisals, take corrective action when appropriate, and participate in hiring decisionsQualificationsBachelors degree in information security, computer science, business, or related field5+ years' overall IT experience with significant experience in global, enterprise corporate ITAbility to manage multiple concurrent projects, activities and tasks under time constraintsAbility to interface with executives and stakeholders regarding issues of project scope and statusDemonstrated ability to solve problems, determine appropriate actions and complete projects with minimal directionExperience with IT vendor relationship management and oversightKnowledgeable of IT project management, tracking, reporting, and risk/issue mitigationsDomestic and International travel up to 15%Eligible to work in the United States without the need for employer visa sponsorship now or in the futurePreferred3+ years' experience with energy generation, distributed control systems, or similar industries#LI-OnsiteSalary Range$111,150 - $140,000BenefitsEligible for medical, dental, vision, 401(k), bonus, paid time off, etc.Invenergy LLC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That's why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don't need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.About the TeamCustomer Success is a key role to ensure Workday's customer happiness and success. The team are key players in the support of our customers on their Workday journey. They are advisors and facilitators to our customers, partnering with Services and Product management to help customers achieve maximum value from Workday. They are responsible for handling a number of customers, supporting them through regular checkpoints and developing meaningful relationships representing Workday's offering to our clients in cooperation with our Customer base team.About the RoleThe Customer Success Manager (CSM) plays a critical role in the success and execution of the Business Planning Unit at Workday. As a CSM, you will advocate on behalf of Workday customers and take a team-based approach to helping customers succeed with Workday. You will work directly with customers to improve their overall user experience, working one-on-one with customers who request a more personalized dialogue beyond the already established one-to-many communication channels. As a CSM, you will ensure the maximum value is derived from our products and services, by quantifying the value, driving adoption, sharing best practices, answering business questions, identifying opportunities and developing strategic goals and objectives.About YouWe are looking for people who have a combination of domain expertise, enterprise implementation project management experience, and customer management at a high level.Basic Qualifications* 3+ years of functional HCM or Financial domain experience.* 3+ years proven experience supporting customer relationships.* 3+ years' experience in a customer-facing professional services role (consulting, implementation, project or account management)Other Qualifications* Financial background: experience working with the office of the CFO (Controller, VP of Finance, etc) preferred.* Previous experience with issue resolution and escalation management at both the business owner and executive levels.* Previous SaaS experience is preferred.* Proven track record to collaborate and build strong relationships with customers* Proven ability to engage across corporate functions (Professional Services and Product Management).* Proven ability to engage across corporate functions (Sales, Services, and Product Management).* Excellent verbal and written communication skills, including the ability to chair meetings with executive leadership, host webinars.* Bachelor's degree or equivalent work experience; Business or Technical degree preferred.* Excellent organization, time management, and communication skills.Workday Pay Transparency StatementThe annualized base salary ranges for the primary location and any additional locations are listed below. Workday pay ranges vary based on work location. As a part of the total compensation package, this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus, as well as annual refresh stock grants. Recruiters can share more detail during the hiring process. Each candidate's compensation offer will be based on multiple factors including, but not limited to, geography, experience, skills, job duties, and business need, among other things. For more information regarding Workday's comprehensive benefits, please click here.Primary Location: USA.IL.Chicago Primary Location Base Pay Range: $92,800 USD - $139,200 USD Additional US Location(s) Base Pay Range: $84,000 USD - $155,600 USDOur Approach to Flexible Work With Flex Work, we're combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!

Our client, a leading manufacturer is currently hiring for a Senior Manager, Corporate HRBP to support their corporate groups. This role will serve as an escalation point for the local HR teams 2 2 locations in the US and 1 in Canada and will serve as a liaison between the local branches- must be strong in employee relations, change management, and comfortable with day to day HR matters. The responsibilities of this role encompass overseeing all aspects of HR operations, from daily affairs to managing the entire employee lifecycle, handling change, and fostering positive employee relations.This role is Chicago based, hybrid with 2 days from home, and will report into the Head of HR. The ideal candidate MUST have manufacturing experience.Responsibilities:Collaborates with Corporate HR and local HR to establish optimal procedures for the complete employee lifecycle, encompassing recruitment, onboarding, goal setting, performance evaluations, employee engagement and development, succession planning, and offboarding.Establishes guidelines for employee relations, including investigation procedures, documentation standards, impartiality in decision-making, and executing follow-up actions consistently across all locations.Works jointly with Corporate HR and local HR to develop and implement an effective compensation process and structure.Partners with Corporate HR and local HR to devise efficient manager development processes.Demonstrates expertise in all HR subfunctions, providing support and influencing decisions at each location and within Corporate functions.Manages compliance, employee relations, investigations, change management, and supports Corporate functions and local HR teams across various locations in the U.S. and Canada.Collaborates with Corporate functions and local HR to handle day-to-day HR operations for all plant locations in the U.S. and Canada, with a strong understanding of California and Canadian law being advantageous.Determines effective change management practices tailored to the specific needs and readiness of each location and Corporate function on their HR journey.Qualifications:Minimum of ten (10) years' experience in Human Resources, with a focus on manufacturing; preference for experience in the food manufacturing industry.Demonstrated executive presence with the ability to articulate insights and data persuasively to influence decision-making.Strong analytical, organizational, and problem-solving abilities, with meticulous attention to detail.Proficiency in change management and communication, encompassing both written and verbal skills.Exceptional interpersonal skills and conflict resolution capabilities, adept at fostering teamwork, building trust, and leading teams effectively.Comprehensive understanding of employment laws and regulations.Proven track record in conducting thorough investigations leading to successful resolutions.Effective time management skills, capable of handling multiple projects simultaneously.Proficiency in Microsoft Office suite and familiarity with HRIS systems, particularly Ultipro/UKG.Bachelor's degree in Human Resources, Business Administration, or a related field required; Master's degree preferred.SHRM-CP or SHRM-SCP certification or similar credentials strongly preferred.

McDonald's is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. As the global leader in the food service industry, our legacy of innovation and hard work continues to drive us.From drive thru updates to delivery to mobile order and pay, we are innovating quickly and growing. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.At McDonald's, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.We are an equal opportunity employer committed to the diversity of our crew members, staff, operators, and suppliers. We promote an inclusive work environment that creates feel-good moments for everyone. We are interested in people who enhance our company culture: Does this role interest you? We encourage you to apply even if you don't meet every single requirement!Job DescriptionThe Global Service Transition Manager (Tier 1 Service Delivery) will support the Process and Delivery Lead in the implementation of the HR service delivery model and stand up of Global People Experience contact centers that deliver an enhanced employee experience.Through collaboration with internal and external partners including HR Operations, Org Design, and Service Delivery, this role will deliver end-to-end Global People Experience center processes, technologies, and service offerings for an HR capability area (Portal, Case Management, Knowledge Base).Key Responsibilities:Ensure development of tier 1 service delivery/HR end-to-end support structure, including processes, SOP's work instructions, and key performance indicators (KPIs) for service delivery transitionServe as an advocate for service delivery; resolving issues or escalating to leadership as appropriateConduct localization activities for transition of processes and operations to service deliveryProvide oversight and guidance for the development of training and execution of service rehearsalEnsure training and knowledge transfer requirements and any other non-functional requirements are defined and delivered against the agreed service acceptance criteriaIdentify and resolve service delivery transition issues, such as regulatory changes; escalating when appropriate to PMO and executive leadership for timely decision makingServe as a global service transition subject matter expert, driving alignment across global HR functional and regional HR partners to ensure coordination of activities that impact service deliverySupport service transition policy collection and organization; deliver global service transition policies and programs, tracking escalations and exceptions.Effectively use data and analytics to make decisions on transition management practices, ensuring competitive posture of programs and policies, as well as consistency across the organizationPartner with Global Process Owners to make key decisions related to processes and ensure implementation, with a focus on employee experience and increased efficiencyLead completion and sign-offs for HR capability area deployment at regional and local level of global programs and policiesOversee collection of internal policies and procedures, processes, pain points and opportunity areas for HR capability areaQualificationsMinimum of 8 years of experienceContact center/customer service experience with a concentration in the delivery of HR ServicesExperience using Service Center technologies (i.e., portal, case management, knowledge management, telephony / IVR, document management, Robotics Process Automation (RPA), Virtual Assistant, etc.)Experience working with or supporting complex HR transformation initiativesThorough knowledge and understanding of HR processes and programsExperience interpreting data analytics to derive business insights, problem solve, and drive customer valueProcess improvement and continuous learning mindsetStakeholder management, engagement, and facilitationExcellent communication skillsAbility to establish a culture focused on continuous improvement while building employee-centric repeatable and sustainable processesRelationship building skills with key stakeholders within HR and across service deliveryAdditional InformationMcDonald's is committed to providing qualified individuals with disabilities reasonable accommodations to perform the essential functions of their jobs. Additionally, if you (or another applicant of whom you are aware) require assistance accessing or reading this job posting or otherwise seek assistance in the application process, please contact [email protected]'s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.Nothing in this job posting or description should be construed as an offer or guarantee of employment.

Positon: Help Desk ManagerPosition Overview: We are seeking a Help Desk/Service Desk Manager to lead a team of 4 Service Desk agents and oversee remote support operations for offices in Los Angeles, San Francisco, Dallas, Washington D.C., and New York. Key responsibilities include managing IT systems such as SCCM, SolarWinds Service Desk, Office 365, and Active Directory.Key Responsibilities:Team Leadership: Provide guidance and mentorship to the Service Desk team to ensure exceptional customer service and technical support.Operational Management: Oversee daily service desk operations, including ticket management and escalation procedures, to meet service level agreements.Remote Support: Coordinate and provide remote support for multiple office locations.System Administration: Manage and administer IT systems including SCCM, SolarWinds Service Desk, Office 365, and Active Directory.Process Improvement: Continuously evaluate and improve service desk processes and procedures to enhance efficiency and customer satisfaction.Vendor Management: Collaborate with external vendors to resolve technical issues and implement solutions.Documentation and Reporting: Maintain accurate documentation of support procedures and generate reports on service desk performance.Qualifications:Bachelor's degree in Information Technology or related field.5+ years of IT support experience, with 2+ years in a supervisory role.Strong technical expertise in SCCM, SolarWinds Service Desk, Office 365, and Active Directory.Proven leadership and communication skills.Experience managing remote support operations is preferred.ITIL certification or knowledge is a plus.If you have the skills and experience to lead our Service Desk team, we encourage you to apply for this exciting opportunity.

Center 3 (19075), United States of America, McLean, VirginiaManager, Cyber Product Owner (Cyber Intelligence)Capital One is seeking a product owner to help deliver game-changing cybersecurity solutions based on threat, data, and design thinking. At Capital One, we believe in the values of Excellence and Doing the Right Thing. We are a technology-oriented company delivering financial products to market through modern technology and constant innovation at a massive scale. Part of that innovation is leveraging technology to deliver the best cybersecurity solutions for our business. As a Product Owner supporting the Cyber Intelligence Service, you will be accountable for contributing to and delivering upon the strategic agenda for our core cyber products to drive meaningful progress for our customers and our business. In this capacity, you will drive product vision into our development teams, translate vision into delivery objectives, provide customer-informed guidance to shape products, and work with cross-functional teams to deliver well-managed and sustainable features that bring that vision to life. You will use your deep technical knowledge and subject matter expertise in cybersecurity and systems engineering to drive impactful improvements to our cyber capabilities. What you'll do:Communicate the Intelligence delivery roadmap to our stakeholders and leverage the product vision to inspire the teamsClearly articulate and advocate target persona, customer benefit, and value of features across teamsLeverage Intelligence experience and technical knowledge of how systems work to effectively support engineering teams in delivering valueUtilize strong cybersecurity background, customer research and insights to represent the voice of the customer to the engineering team(s)Incorporate design thinking and analytics to inform product designActively participate in research or design sessions for new featuresContribute to the development of a healthy product backlog, collaborating with the Product Manager, Engineering, and Solution Architects to break down business epics, document user stories (to also include things like addressing technical debt, SRE, etc.), design details and comprehensive acceptance criteriaLead internal backlog refinement sessions to refine cyber and customer intent, prepare business epics and stories for technical breakdown and planning, and ensure requirements are well understood by the engineering teamsPrioritize the Product Backlog to maximize business and customer outcomes by balancing technical and non-technical aspects while also incorporating cyber and operational risk reduction outcomes and activitiesEnsure the timely delivery of product deliverables by staying abreast of dependencies & impedimentsAct as a technical advisor to the product manager, engineering, and other stakeholdersCollaborate across multiple cross-functional teams and the Product Owner community and play a key role in key Agile and SAFe ceremoniesSupport teams through escalation and resolution of impedimentsDrive performance and innovation with data-driven insights and a culture of continuous improvementProactively identify opportunities when key metrics on security, resilience and performance for your product (s) are not performingMaintain technical and risk credibility with your own team(s) and with partners across our technology organizationAbout you:You have excellent written & verbal communication skills with a track record of being able to explain complex concepts to diverse audiencesYou believe that a core component of security's role is to enable the business, not just to secure it, and the solutions you bring to life are aligned to the needs of our developer community, customers, and business partners.You have experience leveraging Threat Intelligence to reduce risk or improve security controlsYou thrive in working in a fast paced, technologically forward leaning environment and are not afraid to push the boundaries of security capabilities.You seek to create enduring value by delivering reusable, extensible and resilient cybersecurity capabilities to address the evolving threat landscapeYou actively solve for cyber technical challenges in collaboration with engineering and architectureYou are naturally curious and stay on top of emerging trends and threats.You have a comprehensive understanding of iterative software delivery to connect effectively and in a meaningful way with software and platform engineersYou seek to understand the business and technology landscape and cross-functional dependencies to inform product vision and integration with larger organizational goalsYou are a clear thinker, thrive in working across teams, and an expert in dealing with ambiguity.You understand and track key metrics on security, resilience and performance for your product (s) and understand levers that drive these metricsYou have strong consulting and analytical skills and a risk management mindsetYou have the ability to foster collaborative, open working relationships with technology partners and other stakeholdersYou demonstrate balanced judgment in decisions and incorporate risk factors accordinglyYou have a strong bias for actionBasic Qualifications: High School Diploma, GED or equivalent certificationAt least 6 years of experience working in cybersecurity or information technologyAt least 3 years of experience in product managementPreferred Qualifications:Bachelor's Degree in Cybersecurity, Systems Engineering, or Computer Science3+ years of experience solving cyber technical challenges4+ years of experience translating business strategy and analysis into products3+ years of Cyber product owner experience2+ years of experience in technical writingExperience in regulated financial services organizations or tech companies2+ years of hands-on JIRA and Confluence experience1+ year of experience with MITRE and Cyber Kill Chain Frameworks2 or more professional certifications (SAFe PM/PO, CISSP, GIAC, CISM, CCSP, AWS Cloud Practitioner, AWS Security)?At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $201,400 - $229,900 for Manager, Cyber TechnicalSan Francisco, California (Hybrid On-Site): $213,400 - $243,500 for Manager, Cyber TechnicalCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

With a unique legacy in dermatology as well as decades of cutting-edge innovation, Galderma is the pure-play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science-based portfolio of premium flagship brands and services that spans the full spectrum of the fast-growing dermatology market through Injectable Aesthetics, Dermo-cosmetics, and Therapeutic Dermatology. Since our foundation in 1981, we have dedicated our focus and passion to the human body's largest organ - the skin - meeting individual consumer and patient needs with superior outcomes in partnership with healthcare professionals. Because we understand that the skin we're in shapes our lives, we are advancing dermatology for every skin story.We look for people who focus on getting results, embrace learning and bring a positive energy. They must combine initiative with a sense of teamwork and collaboration. Above all, they must be passionate about doing something meaningful for consumers, patients, and the healthcare professionals we serve every day. We aim to empower each employee and promote their personal growth while ensuring business needs are met now and into the future. Across our company, we embrace diversity and respect the dignity, privacy, and personal rights of every employee.At Galderma, we actively give our teams reasons to believe in our bold ambition to become the leading dermatology company in the world. With us, you have the ultimate opportunity to gain new and challenging work experiences and create an unparalleled, direct impact.Job Title: Field Access Manager, Great LakesLocation: Chicago, ILThe Field Access Manager is a field-based position that will assist accounts in gaining access to Galderma's biologic treatment. The role is in Galderma's Prescription Business Unit and will provide access assistance, education, and general support to patients with prurigo nodularis and atopic dermatitis. The role will have a specified geography and partner closely with key stakeholders within the US cross functional teams as well as external partners, and directly reports to the Field Access Director team.Members of the Field Access Management (FAM) team will be responsible for the following:Key member in optimizing the experience for both the patient and the accountIdentify, troubleshoot and assist with resolving access challenges for patients prescribed Galderma productsFAMs will educate and support accounts by:Deliver information and education on Galderma's patient support services and product access to solve complex reimbursement challengesSupport the execution of strategic and tactical initiatives within assigned geographic region, supporting Regional Sales Manager and 5-7 Account ManagersAdhere to complex compliance business rules to ensure patient confidentiality and access to careResolve field-based access issues by serving as the escalation point for all Sales Managers in assigned geographic region Partner with Sales Team, Market Access and Patient Services colleagues to enhance the positive patient and practice experiencePartner external stakeholders such as Specialty Pharmacies and HUB services for a seamless patient journeyAct as a subject matter expert to assist customers' in reducing non-clinical barriers to patient access to therapyEducate Dermatology customers on Galderma patient services offerings through regularly scheduled meetings, business reviews and educational programsMinimum Education, Knowledge, Skills, and AbilitiesMinimum Requirements:Bachelor's degree in relevant field required5+ years of experience in the pharmaceutical industry; dermatology and/or biologic experience preferred2+ years in a reimbursement or access role supporting prescription based productsProven experience successfully launching new to market specialty products and resolving difficult access challengesUnderstands utilization management tools, prior authorizations and appealsAccount management experience preferredCross-functional experience required, proven track record of collaboration and coordinationExceptional communication and presentation skills: ability to articulate a point of view succinctly and effectively to leadership and external customersComprehensive analytical/strategic thinking skillsAbility and confidence to work effectively and with a sense of urgencyAdaptability, resilience and tenacity and ability to quickly pivotProficient in English, MS Office; especially Word, Excel, and PowerPointWhat we offer in returnYou will be working for an organization that embraces diversity & inclusion and believe we will deliver better outcomes by reflecting the perspectives of our diverse customer base. You will also have access to a range of company benefits, including a competitive wage with shift differential, annual bonus opportunities and career advancement and cross-training.Next Steps If your application is successful and your profile is a match, we will invite you for a first virtual conversation with the recruiter.The next step is a virtual conversation with the hiring manager The final step is a panel conversation with the extended teamOur people make a differenceAt Galderma, you'll work with people who are like you. And people that are different. We value what every member of our team brings. Professionalism, collaboration, and a friendly, supportive ethos is the perfect environment for people to thrive and excel in what they do.Employer's Rights:This job description does not list all the duties of the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not an employment contract, and either you or the employer may terminate employment at any time, for any reason. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Location: REMOTESalary: $50.00 USD Hourly - $53.00 USD HourlyDescription: Our client is currently seeking a Sr. Tax Filing Manager Spotlight Notes: -Sr Manager role - Overseeing the Tax Filing analysts -Mentor and Lead others -Experience with Master Tax 3-5 + years -Excellent Problem Solver -Experience with the Tax Amendment process would be a huge plus Oversee and manage the client delivery of tax filing, directly and indirectly, through team colleagues and managers. This role is a member of senior leadership ensuring excellence in delivery across the entire Tax Filing organization. Responsible for developing managers in people development, management, and tax filing expertise. As Tax Filing Senior Manager duties include, but are not limited to, the following: • Responsible for overall client delivery and satisfaction in Tax Filing. • Point of contact and responsibility to support resolving client escalations with a sense of urgency and accuracy. • Development, review, and communication of RCA (Root Cause Analysis) completion and help downstream improvement efforts. • Monitor and audit various tasks to identify trends and process improvement opportunities. • Identify and lead process improvement efforts in tax filing processes. • Work with other domains to (1) ensure client deliverables (2) identify and lead efforts to improve processes affecting delivery. • Communicate complex issues to clients as needed. • Ensure timely, accurate responses are provided to clients and/or other teams. • Ensure proper TFSS (Tax Filing Shared Services) representation and facilitation of client meetings. (Providing timely, accurate updates and education regarding tax filing processes and point of views). • Support and provide timely research on compliance and regulatory issues. Facilitate issues requiring higher level escalation. • Ensure and support compilation, reporting, and analyzing of metrics. Use metrics to drive improvements and close process gaps. • Resolves/pushes open items to resolution to align with Tax Filing point of view. • Liaison with Client and Payroll Client teams to resolve items related to tax filing. • Educate clients and provide subject matter expertise for payroll tax filing. • Mentor and develop managers and colleagues, also managing performance and accountability. • Manage Tax Filing suppliers, as appropriate, to support accurate and timely delivery. • Support testing and implementation efforts as needed. • Coordinate and/or provide needed training for new colleagues or processes. • Coordinate and actively support SOP development, training, communication to team and maintain updates. Education and Experience • Minimum of 7 years' experience in payroll tax filing and/or related field required. • Advanced understanding of payroll tax/payroll tax filing and/or related subject matter desired. • Advanced understanding of payroll tax filing regulatory and legislative guidelines desired. • Demonstrated strong verbal & written communication skills required. • 3+ years client interaction and management required. • 5+ years people management experience required. • Preferred experience leading managers and/or team leads. • Strong computer skills with current technical knowledge required. • Payroll tax software experience required. • Master Tax experience desired. • ADP Smart Compliance experience desired. • Medium level project management and process improvement experience highly desired. Contact: [email protected] job and many more are available through The Judge Group. Find us on the web at www.judge.com