Desktop Engineer Salary in Albuquerque, NM

ECS is seeking a Service Desk Technician to work in our Albuquerque, NM office. Job Description: ECS is looking for its next Service Desk Analyst to support a major laboratory in Albuquerque, NM!The Service Desk Analyst plays a crucial role in the ITIL Service Operation stage, specifically within the Incident Management and Request Fulfillment processes. They act as the single point of contact for users, addressing their technical issues and service requests while adhering to ITIL best practices.Culture: Be a champion of collaboration: Foster teamwork and camaraderie within the service desk, readily assisting colleagues and sharing knowledge to solve complex issues. Embrace a healthy competition: Motivate yourself and others to continuously improve, celebrating individual and team achievements while maintaining a focus on supporting each other's success. Contribute to a positive and inclusive environment: Treat everyone with respect, value diverse perspectives, and actively contribute to a welcoming atmosphere where everyone feels heard and valued. We offer: A supportive and collaborative work environment. Opportunities for professional development and career growth. The chance to make a real impact on the success of our organization and build a valuable knowledge base. Responsibilities:Responding to inbound inquiries: Answer phone calls and live chat messages from users experiencing technical issues. Effectively gather information and diagnose problems related to hardware, software, network connectivity, and applications. Provide clear and concise instructions to guide users through troubleshooting steps. Managing offline tickets: Process and prioritize tickets submitted through email or online portal. Analyze and prioritize high-severity, escalated tickets within the offline queue. Investigate issues independently and research solutions based on knowledge base resources and internal procedures. Collaborate with internal teams like IT specialists and network engineers to escalate complex issues and ensure timely resolution. Knowledge Base & KCS: Effectively use the knowledge base as the primary resource for resolving user inquiries. Contribute to the improvement and expansion of the knowledge base by: Documenting solutions to resolved tickets in a clear, concise, and accurate manner. Identifying opportunities to create new knowledge base articles based on recurring issues. Reviewing and updating existing articles to ensure accuracy and relevance. Adhere to KCS principles to promote knowledge sharing and continuous improvement. Documenting and reporting: Maintain accurate records of all interactions and resolutions in designated tracking systems. Analyze trends and identify opportunities for improvement in service delivery. Generate reports and provide feedback to management on key performance indicators. Maintaining a positive and professional demeanor: Deliver exceptional customer service with a friendly and helpful attitude. Remain calm and composed under pressure, while prioritizing efficiency and accuracy. Actively learn and adapt to new technologies and procedures. Required Skills: Qualifications: High School Diploma and a minimum of 3 years of experience in a technical support role (e.g., service desk, help desk, desktop support) is required. U.S. Citizenship is required to obtain and maintain a U.S. Department of Energy Q security clearance. Strong understanding of basic IT concepts and terminology (e.g., operating systems, hardware, networking, software applications). Excellent communication and interpersonal skills, with the ability to explain complex technical concepts in simple terms. Active listening skills and the ability to build rapport with users from diverse backgrounds. Time management and organizational skills to handle multiple tasks simultaneously in a fast-paced environment. Proficiency in computer applications, including ticketing systems, email, and web browsing tools. Demonstrated ability to thrive in a fast-paced environment while maintaining a positive and collaborative attitude. Ability to type 50 words per minute. Passion for continuous learning and growth, both individually and as part of a team. Commitment to fostering a supportive and inclusive work environment where everyone can excel. Desired Skills: Bonus experiences and skills include: Experience working with KCS methodologies. Certifications in relevant IT fields (e.g., A+, CompTIA Network+, Microsoft Certified Solutions Associate). 70 WPM typing speed. ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state, or local law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.General Description of Benefits

ECS is seeking an Application Engineer I to work in our Albuquerque, NM office. Job Description: ECS is seeking an Application Engineer I to support a major national laboratory. As an Application Engineer I, you will be working with the finance systems department. The finance systems department provides software solutions in order to enable efficient Finance operation. We are part of the larger Enterprise Systems group which is a highly integrated team of departments focused on delivering innovative, reliable, cost-effective software systems.Day-to-day responsibilities include: Analyze functional business applications and design specifications for functional activities. Translate detailed design into application systems. Test, debug, and refine applications to produce the required product. Prepare required documentation, including both program-level and user-level documentation. Enhance applications to improve performance and add functionality. Provide technical direction to engineers to ensure program deadlines are met. Gather functional Supply Chain requirements, supporting IT Service Management processes, IT documentation, testing, and could start learning some application development skills, desktop and peripheral application and hardware support. Required Skills: High School Diploma and 2+ years of experience related to the position. U.S. Citizenship is required to obtain and maintain a U.S. Department. of Energy Q security clearance. Experience installing, troubleshooting and supporting a Windows based desktop computer including attached peripherals such as scanners and iPhones following requirements established by customer. Experience evaluating and gathering IT requirements to assist in resolving customer's technical challenges. Desired Skills: Experience troubleshooting scanners and iPhones .Net development experience SQL experience ECS is an equal opportunity employer and does not discriminate or allow discrimination on the basis of race, color, religion, sex, age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, status as a crime victim, disability, protected veteran status, or any other characteristic protected by law. ECS promotes affirmative action for minorities, women, disabled persons, and veterans.ECS is a leading mid-sized provider of technology services to the United States Federal Government. We are focused on people, values and purpose. Every day, our 3800+ employees focus on providing their technical talent to support the Federal Agencies and Departments of the US Government to serve, protect and defend the American People.General Description of Benefits

ABOUT ROCKET LAB Rocket Lab is a global leader in launch and space systems. The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations. Our Electron rocket has provided reliable access to orbit since 2018, becoming one of the most frequently launched rockets in the world. Neutron will be our next rocket on the launch pad, an advanced 13-tonne payload class, reusable rocket to launch the mega constellations of the future. Our space systems business includes our extensive line of satellites and components that have enabled more than 1,700 missions including the James Webb Space Telescope, NASA Psyche Mission, Artemis I, Mars Ingenuity helicopter, and more. Join our pioneering team and launch your career to new heights!IT Rocket Lab's IT team is responsible for how our global teams access information and run operations across our computer systems, networks, and devices. Our hardworking IT team is a group of flexible problem-solvers working in a fast-paced environment but who also thrive under the challenge of supporting all of our proprietary systems and people, from finance to launch operations. SENIOR IT SUPPORT SPECIALIST Based onsite at Rocket Lab's Albuquerque, NM facility, the Senior IT Support Specialist, will work closely with the IT Support Team Lead, managing the IT Service Desk queue and carrying out the day-to-day Service Desk functions required to provide the efficient delivery of IT services. Effective communication and world class support is vital to the success of this role. You'll have the opportunity to provide instruction, guidance, and technical support to the different teams at Rocket Lab to deliver and support IT systems through efficient management of the IT Service Desk. This is carried out via on site desktop support, phone, IM, and email. You'll also be responsible for ensuring that systems are compliant with applicable standards to maintain robust information security in accordance with PSR and NIST 800-171. WHAT YOU'LL GET TO DO: Provide quality IT support and service by interacting positively with our staff, answering inquiries, and effectively handling complaints. Is an expert in finding a way to say yes. Track and update support desk Incident, Request, Problem, and Change, Project tickets, and other documentation. Provide assistance, training and guidance to new starters. Help identify ways that we can improve our onboarding process and experience. Helps with problem research and documentation to provide workarounds and fixes. Enable on time delivery of Production and Launch services through provision and support of IT systems and services. Provide assistance, training and guidance to new starters. Report on any new business requirements. Participate in the Continuous Improvement Process; the ongoing effort to improve our service, IT Systems, and processes. Assist in the development of new systems and networks. YOU'LL BRING THESE QUALIFICATIONS: High school diploma or GED and 5+ years of experience in an IT support or service role. Basic understanding and experience in following a framework for service delivery such as ITIL. Experience / knowledge of at least 2 or more of the below: Windows and/or Linux desktop operating systems. Windows and/or Linux server (Ubuntu/Debian) enterprise environments. virtualization technologies, public / private cloud. Active Directory and Group Policy. Database and reporting technologies: MS SQL, Power BI, MySQL, Tableau, etc Modern web-based applications including hosting, troubleshooting, security, etc. Security frameworks and technology: ISO 27001, NIST 800-171, IPSEC, SSL VPNs, firewalls, etc. Cloud based technologies: Azure, AWS, O365, etc. THESE QUALIFICATIONS WOULD BE NICE TO HAVE: Strong organization skills with the ability to delegate tasks, set clear goals, and deadlines. Experience working in a high tech fast paced industry such as semi-conductor or aerospace industries supporting hardware/software engineers, labs and manufacturing. Excellent verbal and written communication skills. Excellent problem solving and analytical skills - able to see the big picture, make connections and appropriate decisions. Outstanding attention to detail. Ability to communicate and present complex and technical concepts and ideas to a general audience. Being an exceptional multitasker, displaying excellent time management skills and ability to work under pressure. ADDITIONAL REQUIREMENTS: Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to focus. Regularly required to sit, use hands and fingers, operate computer keyboard and controls, and communicate verbally and in writing. Must be physically able to commute to buildings Occasional exposure to dust, fumes and moderate levels of noise. WHAT TO EXPECT We're on a mission to unlock the potential of space to improve life on Earth, but that's not an easy task. It takes hard work, determination, relentless innovation, teamwork, grit, and an unwavering commitment to achieving what others often deem impossible. Our people out-think, out-work and out-pace. We pride ourselves on having each other's backs, checking our egos at the door, and rolling up our sleeves on all tasks big and small. We thrive under pressure, work to tight deadlines, and our focus is always on how we can deliver, rather than dwelling on the challenges that stand in the way. Important information: FOR CANDIDATES SEEKING TO WORK IN US OFFICES ONLY: To conform to U.S. Government space technology export regulations, including the International Traffic in Arms Regulations (ITAR), Rocket Lab Employees must be a U.S. citizen, lawful U.S. permanent resident (i.e., current Green Card holder), or lawfully admitted into the U.S. as a refugee or granted asylum, or be eligible to obtain the required authorizations from the U.S. Department of State and/or the U.S. Department of Commerce, as applicable. Learn more about ITAR here. Rocket Lab provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment at Rocket Lab, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Applicants requiring a reasonable accommodation for the application/interview process for a job in the United States should contact Giulia Biow at [email protected] dedicated resource is intended solely to assist job seekers with disabilities whose disability prevents them from being able to apply/interview. Only messages left for this purpose will be considered. A response to your request may take up to two business days.FOR CANDIDATES SEEKING TO WORK IN NEW ZEALAND OFFICES ONLY: For security reasons background checks will be undertaken prior to any employment offers being made to an applicant. These checks will include nationality checks as it is a requirement of this position that you be eligible to access equipment and data regulated by the United States' International Traffic in Arms Regulations. Under these Regulations, you may be ineligible for this role if you do not hold citizenship of Australia, Japan, New Zealand, Switzerland, the European Union or a country that is part of NATO, or if you hold ineligible dual citizenship or nationality. For more information on these Regulations, click here ITAR Regulations.