Loan Manager Salary in St. Louis, MO

RESPONSIBILITIES:Kforce has a client that is seeking a Mortgage Loan Purchase Specialist in Saint Louis, MO.Duties Include: Mortgage Loan Purchase Specialist receives and purchases loans from third party lenders Reviews loans to ensure compliance with bank, regulatory and investor guidelines and customer service standards and determine acceptability Communicates with lenders, staff, title companies, etc. to resolve outstanding items in order to obtain all necessary documentation and ensure completeness and accuracy Delivers loan packages in a timely manner to Secondary/Pooling Unit for sale on Secondary market As a Mortgage Loan Purchase Specialist, you will package and submits government loan files to HUD/VA for insurance/guaranty Prepares required disclosure information within designated time frames ensuring compliance with all regulationsREQUIREMENTS: Basic knowledge of loan processing, closing, and funding policies and procedures Ability to identify and resolve exceptions and to interpret data Ability to manage multiple tasks/projects and deadlines simultaneously Good data entry and mathematical skills Effective verbal and written communication skills Proficient computer skills, especially Microsoft Office applications The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future. We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave. Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law. This job is not eligible for bonuses, incentives or commissions. Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.SUMMARYThe Senior Mortgage Clerk issues appraisal/contractor payments on liquidation appraisal orders, processes mortgage loss mitigation servicing, possess knowledge of the Debt Collection Improvement Act of 1996 transaction processing, provides Guaranteed Loan Support services, provides Customer Service support, supports the Mortgage Origination/Underwriting Auditor, and uses discretion and confidentiality in fulfilling the requirements of this position.ESSENTIAL REQUIREMENTS Must be able to pass a customer background check for access to facilities, equipment and property. This Homeland Security Investigation requires U.S. Citizenship or Permanent Resident (Green Card) status.Must be fluent in Spanish. Bilingual skills allow effective communication with clients who speak Spanish, providing them with comprehensive support and guidance throughout the mortgage process.KEY DUTIES AND RESPONSIBILITIESEssential Duties and responsibilities include the following. Other duties may be assigned.Procures information from Insurance Companies via Telephone.Processes tasks in LoanServ.Updates insurance information in LoanServ.Issues payments to insurance companies.Works & imports correspondence in the Electronic Customer File.Prepares & documents global system notes in Sagent.Researches accounts and provide resolution.Reviews and processes Debt Settlement packet.Sends debt settlement application.Processes charge off and debt cancellations.Processes Skip trace information.Indexes signed Ream agreements.Responsible for SFH-Guaranteed Loan Program support.Processes loss claims according to SFG-GLP regulations, policies and procedures.Performs account research and provides detailed analysis and advice to management and customers.Provides Lender/Servicer customer service support regarding account via email and phone.Provides loss claim related assistance on projects to support the SFH-GLP and the SFH Claims Branch.Processes all loss claim related sub tasks.Other duties, such as: Prepare UPS labels for overnight mailings, data entry, image documents, sort/scan incoming mail, answers phone calls, voicemail, status calls and emails.Initiates tasks in the imaging workflow as appropriate from centralized SO SFH-G lender email account for SCB and SSB.Ensures all calls and emails from the centralized SO SFH-G lender email account and phone lines are responded to according to procedure and servicing standards.Processes Chapter 13 Bankruptcy cases.Processes Chapter 7 Bankruptcy cases.410A Bankruptcy History.Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.Responsible for aiding in own self-development by being available and receptive to all training made available by the company.OTHER DUTIESPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.EDUCATION AND EXPERIENCEBachelor's degree and a minimum of three (3) years' relevant experience, or equivalent combination of education/ experience.JOB SPECIFIC KNOWLEDGE/SKILLS/ABILITIESPossesses knowledge of the Debt Collection Improvement Act of 1996 transaction processing.Excellent verbal and written communications skills.Excellent customer service skills with ability to represent company in a positive and competent manner.Solid organization skills relevant to carrying out day-to-day responsibilities with ability to manage multiple priorities.Extremely detail-oriented with ability to quickly grasp business needs and issues.Ability to work both independently and in a team environment toward the successful achievement of goals.Excellent computer skills with advanced proficiency in Microsoft Office programs (i.e., Excel, Access, Word and Outlook).LANGUAGE SKILLSAbility to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.MATHEMATICAL SKILLSAbility to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job.Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.CNI CORE COMPETENCIES Responsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.COMPLIANCE Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.EOE including disability/vet.CNI offers a comprehensive benefits package that includes:MedicalDentalVision401(k)STD/LTD/AD&DEmployee Assistance Program (EAP)Paid Time Off (PTO)Training and Development Opportunities#INDCNI****This position is dependent upon contract award**** If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.SUMMARYThe Senior Mortgage Clerk issues appraisal/contractor payments on liquidation appraisal orders, processes mortgage loss mitigation servicing, possess knowledge of the Debt Collection Improvement Act of 1996 transaction processing, provides Guaranteed Loan Support services, provides Customer Service support, supports the Mortgage Origination/Underwriting Auditor, and uses discretion and confidentiality in fulfilling the requirements of this position.ESSENTIAL DUTIES AND RESPONSIBILITIESEssential duties and responsibilities include the following. Other duties may be assigned.Procures information from Insurance Companies via Telephone.Processes tasks in LoanServ.Updates insurance information in LoanServ.Issues payments to insurance companies.Works & imports correspondence in the Electronic Customer File.Prepares & documents global system notes in Sagent.Researches accounts and provide resolution.Reviews and processes Debt Settlement packet.Sends debt settlement application.Processes charge off and debt cancellations.Processes Skip trace information.Indexes signed Ream agreements.Responsible for SFH-Guaranteed Loan Program support.Processes loss claims according to SFG-GLP regulations, policies and procedures.Performs account research and provides detailed analysis and advice to management and customers.Provides Lender/Servicer customer service support regarding account via email and phone.Provides loss claim related assistance on projects to support the SFH-GLP and the SFH Claims Branch.Processes all loss claim related sub tasks.Other duties, such as: Prepare UPS labels for overnight mailings, data entry, image documents, sort/scan incoming mail, answers phone calls, voicemail, status calls and emails.Initiates tasks in the imaging workflow as appropriate from centralized SO SFH-G lender email account for SCB and SSB.Ensures all calls and emails from the centralized SO SFH-G lender email account and phone lines are responded to according to procedure and servicing standards.Processes Chapter 13 Bankruptcy cases.Processes Chapter 7 Bankruptcy cases.410A Bankruptcy History.Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.Responsible for aiding in own self-development by being available and receptive to all training made available by the company.Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers. Will report any unsafe conditions and/or practices to the appropriate supervisor and Human Resources. Will immediately correct any unsafe conditions as the best of own ability.CNI CORE COMPETENCIESResponsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.COMPLIANCE Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.EDUCATION/EXPERIENCEBachelor's degree and a minimum of three (3) years' relevant experience, or equivalent combination of education/ experience.CERTIFICATES/LICENSES/REGISTRATIONMust be able to pass a customer background check for access to facilities, equipment and property. This Homeland Security Investigation requires U.S. Citizenship or Permanent Resident (Green Card) status.JOB SPECIFIC KNOWLEDGE/SKILLS/ABILITIESPossesses knowledge of the Debt Collection Improvement Act of 1996 transaction processing.Excellent verbal and written communications skills.Excellent customer service skills with ability to represent company in a positive and competent manner.Solid organization skills relevant to carrying out day-to-day responsibilities with ability to manage multiple priorities.Extremely detail-oriented with ability to quickly grasp business needs and issues.Ability to work both independently and in a team environment toward the successful achievement of goals.Excellent computer skills with advanced proficiency in Microsoft Office programs (i.e., Excel, Access, Word and Outlook).LANGUAGE SKILLSAbility to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.MATHEMATICAL SKILLSAbility to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.EQUAL EMPLOYMENT OPPORTUNITY STATEMENTAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.#INDCNIIf you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

About Working at Commerce Building a career here is more than just steps on a ladder. It's about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn't stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you'll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You'll have the space and resources to grow into the best version of yourself. Because our number one investment is you.Creating an award-winning culture doesn't come easy. And after more than 155 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let's talk. Compensation RangeAnnual Salary: $113,000.00 - $179,000.00 (Amount based on relevant experience, skills, and competencies.)About This JobThis position involves both the comprehensive management of existing commercial relationships as well as soliciting new business opportunities with assigned customers and targeted prospects. Although it can vary by market, targeted companies generally include those with annual sales of $10MM - $50MM and over.Essential Functions Utilize a high degree of critical thinking skills in managing a large portfolio of diverse and complex commercial relationshipsParticipate and target customer prospect calling activities with relationship manager as appropriate (especially those with active new credit opportunities)Serve as the primary advisor for a specific number of commercial relationships, ensure a high level of customer satisfaction and retention. Work with Team Leader on a semi-annual basis to assure that all appropriate products and services are being cross-sold to those relationships.Handle customer service requests for existing relationships, including loan renewals and modificationsWork with regional managers on credit requests, including general underwriting, loan structuring, negotiating/pricing, collateral, and analyze industry/credit riskComplete all requirements of loan booking, including negotiating terms, the review of loan documentation and assist in the closing processManage annual credit review schedule for team of relationship managers. Prepare loan presentations and credit reviews as necessary.Handle reporting on loans, involving such things as past dues, documentation and collateral exceptions, financial performance updates, portfolio profitability, etc.Work with respective regional managers in the credit management of all watch list creditsEnsure compliance with all bank policies, procedures, regulations, and lawsPerform other duties as assignedKnowledge, Skills & Abilities RequiredStrong knowledge of full range of commercial products, credit policies, procedures and terminologyAbility to maintain a valid driver's license and meet Commerce Bank's driving record criteria; ongoing employment may be contingent upon meeting all driving requirementsExcellent analytical and problem-solving skillsStrong developed negotiation skillsStrong independent decision-making skills, with minimal management oversightMotivated and organized self-starter with strong attention to detail and the ability to manage multiple prioritiesInquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skillsAbility to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core ValuesIntermediate level proficiency with Microsoft Word, Excel and OutlookEducation & ExperienceBachelor's degree or equivalent combination of education and experience required5+ years of commercial banking experience requiredFor this position, federal regulations require Commerce Bank to prepare an investigatory consumer report which will disclose credit history. If you express interest in and are considered for this position, you will be asked to authorize that report.For this position, Commerce Bank will review your motor vehicle driving record. If you express interest in and are considered for this position, you'll be asked to authorize our review of that record.**Level of role (III or Senior) is determined by knowledge, experience, skills, abilities, and education***For individuals applying, assigned and/or hired to work in areas with pay transparency requirements, Commerce is required by law to include a reasonable estimate of the compensation range for some roles. This compensation range is for the Commercial Banking Relationship Manager III and Senior job and contemplates a wide range of factors that are considered in determining most appropriate job level and making compensation decisions, including but not limited to location, skill sets, education, relevant experience and training, licensure and certifications, and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable differentials (geographic, bilingual, or shift) that could be associated with the position or where it is filled. At Commerce, it is not typical for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on the facts and circumstances of each situation. A reasonable estimate of the current base pay is $113,000 to $179,000 annually. This position will be eligible for additional compensation through performance-based incentive plan(s) that will correspond to meeting performance goals. The candidate selected for this position may be eligible for the following employment benefits: employer sponsored health, dental, and vision insurance, 401(k), life insurance, paid vacation, and paid personal time. In addition, we offer career development, education assistance, and voluntary supplemental benefits. Click here to learn more. Location: 8000 Forsyth, St. Louis, Missouri 63105Time Type:Full time

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.SUMMARYThe Senior Mortgage Clerk issues appraisal/contractor payments on liquidation appraisal orders, processes mortgage loss mitigation servicing, possess knowledge of the Debt Collection Improvement Act of 1996 transaction processing, provides Guaranteed Loan Support services, provides Customer Service support, supports the Mortgage Origination/Underwriting Auditor, and uses discretion and confidentiality in fulfilling the requirements of this position.ESSENTIAL DUTIES AND RESPONSIBILITIESEssential duties and responsibilities include the following. Other duties may be assigned.Procures information from Insurance Companies via Telephone.Processes tasks in LoanServ.Updates insurance information in LoanServ.Issues payments to insurance companies.Works & imports correspondence in the Electronic Customer File.Prepares & documents global system notes in Sagent.Researches accounts and provide resolution.Reviews and processes Debt Settlement packet.Sends debt settlement application.Processes charge off and debt cancellations.Processes Skip trace information.Indexes signed Ream agreements.Responsible for SFH-Guaranteed Loan Program support.Processes loss claims according to SFG-GLP regulations, policies and procedures.Performs account research and provides detailed analysis and advice to management and customers.Provides Lender/Servicer customer service support regarding account via email and phone.Provides loss claim related assistance on projects to support the SFH-GLP and the SFH Claims Branch.Processes all loss claim related sub tasks.Other duties, such as: Prepare UPS labels for overnight mailings, data entry, image documents, sort/scan incoming mail, answers phone calls, voicemail, status calls and emails.Initiates tasks in the imaging workflow as appropriate from centralized SO SFH-G lender email account for SCB and SSB.Ensures all calls and emails from the centralized SO SFH-G lender email account and phone lines are responded to according to procedure and servicing standards.Processes Chapter 13 Bankruptcy cases.Processes Chapter 7 Bankruptcy cases.410A Bankruptcy History.Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.Responsible for aiding in own self-development by being available and receptive to all training made available by the company.Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers. Will report any unsafe conditions and/or practices to the appropriate supervisor and Human Resources. Will immediately correct any unsafe conditions as the best of own ability.CNI CORE COMPETENCIESResponsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.COMPLIANCE Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.EDUCATION/EXPERIENCEBachelor's degree and a minimum of three (3) years' relevant experience, or equivalent combination of education/ experience.CERTIFICATES/LICENSES/REGISTRATIONMust be able to pass a customer background check for access to facilities, equipment and property. This Homeland Security Investigation requires U.S. Citizenship or Permanent Resident (Green Card) status.JOB SPECIFIC KNOWLEDGE/SKILLS/ABILITIESPossesses knowledge of the Debt Collection Improvement Act of 1996 transaction processing.Excellent verbal and written communications skills.Excellent customer service skills with ability to represent company in a positive and competent manner.Solid organization skills relevant to carrying out day-to-day responsibilities with ability to manage multiple priorities.Extremely detail-oriented with ability to quickly grasp business needs and issues.Ability to work both independently and in a team environment toward the successful achievement of goals.Excellent computer skills with advanced proficiency in Microsoft Office programs (i.e., Excel, Access, Word and Outlook).LANGUAGE SKILLSAbility to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.MATHEMATICAL SKILLSAbility to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.EQUAL EMPLOYMENT OPPORTUNITY STATEMENTAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.SUMMARYThe Senior Mortgage Clerk issues appraisal/contractor payments on liquidation appraisal orders, processes mortgage loss mitigation servicing, possess knowledge of the Debt Collection Improvement Act of 1996 transaction processing, provides Guaranteed Loan Support services, provides Customer Service support, supports the Mortgage Origination/Underwriting Auditor, and uses discretion and confidentiality in fulfilling the requirements of this position.ESSENTIAL DUTIES AND RESPONSIBILITIESEssential duties and responsibilities include the following. Other duties may be assigned.Procures information from Insurance Companies via Telephone.Processes tasks in LoanServ.Updates insurance information in LoanServ.Issues payments to insurance companies.Works & imports correspondence in the Electronic Customer File.Prepares & documents global system notes in Sagent.Researches accounts and provide resolution.Reviews and processes Debt Settlement packet.Sends debt settlement application.Processes charge off and debt cancellations.Processes Skip trace information.Indexes signed Ream agreements.Responsible for SFH-Guaranteed Loan Program support.Processes loss claims according to SFG-GLP regulations, policies and procedures.Performs account research and provides detailed analysis and advice to management and customers.Provides Lender/Servicer customer service support regarding account via email and phone.Provides loss claim related assistance on projects to support the SFH-GLP and the SFH Claims Branch.Processes all loss claim related sub tasks.Other duties, such as: Prepare UPS labels for overnight mailings, data entry, image documents, sort/scan incoming mail, answers phone calls, voicemail, status calls and emails.Initiates tasks in the imaging workflow as appropriate from centralized SO SFH-G lender email account for SCB and SSB.Ensures all calls and emails from the centralized SO SFH-G lender email account and phone lines are responded to according to procedure and servicing standards.Processes Chapter 13 Bankruptcy cases.Processes Chapter 7 Bankruptcy cases.410A Bankruptcy History.Plans daily activities within the guidelines of company policy, job description and supervisor's instruction in such a way as to maximize personal output.Responsible for aiding in own self-development by being available and receptive to all training made available by the company.Responsible for keeping own immediate work area in a neat and orderly condition to ensure safety of self and co-workers. Will report any unsafe conditions and/or practices to the appropriate supervisor and Human Resources. Will immediately correct any unsafe conditions as the best of own ability.CNI CORE COMPETENCIESResponsible for the integration of CNI Core Competencies into daily functions, including commitment to integrity, knowledge/quality of work, supporting financial goals of the company, initiative/motivation, cooperation/relationships, problem analysis/discretion, accomplishing goals through organization, positive oral/written communication skills, leadership abilities, commitment to Affirmative Action, reliability/dependability, flexibility and ownership/accountability of actions taken.COMPLIANCE Promotes and encourages a culture of compliance with all applicable rules (federal, state, local, Federal Acquisition Regulations, Code of Federal Regulations, Prime Contract requirements, etc.) for themselves and the company as a whole. Fosters an environment in which they will report any violations or reasonably suspected violation of CNI policy, FAR, and/or CFR and are comfortable discussing the myriad compliance, conflict, FAR, CFR, etc. issues that arise during the performance of a government contract.EDUCATION/EXPERIENCEBachelor's degree and a minimum of three (3) years' relevant experience, or equivalent combination of education/ experience.CERTIFICATES/LICENSES/REGISTRATIONMust be able to pass a customer background check for access to facilities, equipment and property. This Homeland Security Investigation requires U.S. Citizenship or Permanent Resident (Green Card) status.JOB SPECIFIC KNOWLEDGE/SKILLS/ABILITIESPossesses knowledge of the Debt Collection Improvement Act of 1996 transaction processing.Excellent verbal and written communications skills.Excellent customer service skills with ability to represent company in a positive and competent manner.Solid organization skills relevant to carrying out day-to-day responsibilities with ability to manage multiple priorities.Extremely detail-oriented with ability to quickly grasp business needs and issues.Ability to work both independently and in a team environment toward the successful achievement of goals.Excellent computer skills with advanced proficiency in Microsoft Office programs (i.e., Excel, Access, Word and Outlook).LANGUAGE SKILLSAbility to read, analyze and interpret general business periodicals, professional journals, technical procedures or governmental regulations. Ability to write reports, business correspondence and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers and the general public.MATHEMATICAL SKILLSAbility to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percent and to draw and interpret bar graphs.REASONING ABILITYAbility to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. Work is primarily performed in an office environment. Regularly required to sit. Regularly required use hands to finger, handle, or feel, reach with hands and arms to handle objects and operate tools, computer, and/or controls. Required to speak and hear. Occasionally required to stand, walk and stoop, kneel, crouch, or crawl. Must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Exposed to general office noise with computers printers and light traffic.EQUAL EMPLOYMENT OPPORTUNITY STATEMENTAll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!