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Site Engineer Salary in Southfield, MI

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An executed GRESHAM PLACEMENT SERVICES AGREEMENT (PSA) is required prior to any payment obligation for either a referral or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously executed PSA, GRESHAM SMITH explicitly reserves the right to recruit and hire those candidate(s) at its discretion, and without any financial obligation whatsoever to the recruiter or agency. Any such unsolicited resume or candidate contact information, including those submitted directly to GRESHAM SMITH'S hiring managers or any other employee, shall become the property of GRESHAM SMITH upon receipt.
Process Engineer - Cell Formation
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The Process Engineer appointed will be working in a blend of a customer facing and technical position, supporting the bidding process and execution of cell formation projects in North America. The candidate will work as part of a global team, spanning Europe, China, India & North AmericaFor the customer-facing portion, the candidate will be a first line responder to customer queries and issues. They will be expected to attend technical and project meetings, host the customer on site, and attend the customer site during commissioning activities. The candidate is expected to manage the open points, and promptly provide the customer with high quality responses & information.With regards to technical content, the candidate will have the opportunity to work with Comau's cell formation experts, developing new products and technologies as well as planning and executing customer projects.
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Comau LLC, Southfield
SummaryThe Field Application Engineer provides technical expertise to help customers find the best after sales solutions for their needs, covering all the Comau businesses (Body and general assembly, Powertrain assembly, Powertrain machining, Electrification). This position combines engineering knowledge and sales and aftersales techniques to boost revenue for the company. The Field Application Engineer maintains relationships with the clients to ensure the smooth installation of equipment and after sales services for the customer, to audit internal processes and to make recommendations for promoting new after sales services.Duties and ResponsibilitiesMain areas of responsibilities are:Ensure the operational after sales business in the North America region. React promptly and effectively to customer needs.With a proactive approach, assess customers to understand their specific Customer Care needs, maintaining and improving the current relationships and building new ones.Act as a liaison between the customer and the Customer Care teams (Warranty, Spare Parts, Service, Training).Organize onsite interventions across North America and support the Customer Care team for on-site after sales contracts and repairs.Coordinate the health assessment of the equipment at the customer site to generate new spare parts orders, and training or production support needs.Coordinate between the customer and the Warranty team regarding warranty claims.Support with the identification of customer training needs.Manage and update the customer database.
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