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Technical Support Specialist Salary in San Francisco, CA

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This individual will support sales representatives with coverage for critical cases, primarily focused on cases with physicians that require technical support on the safe and effective use of our products.To find all Peripheral Clinical Specialist roles available please use #PVCS in the key word search at Medtronic CareersPOSITION RESPONSIBILITIES: Provide clinical and technical support as well as education to Medtronic customers in the area of PAD treatment Receive direction from the Sales Reps and District Managers on cases and physicians that require technical support and expertise Educate and provide information regarding clinical results and the clinical efficacy of our full bag portfolio Support regional sales strategy; work with sales representatives and managers to achieve business plans. This may include inventory support, technical case support, and compliant market development activities. 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The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers Ability to travel domestically over 50% by automobile, plane or other forms of transportation Lifting/carrying 20 pounds Sit/stand walk 6-8 hours day Operate moving vehicle Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here .In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here .The provided base salary range is used nationally (except in certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc. ENVIRONMENTAL EXPOSURES: Must be able to wear all required personal protective equipment (PPE) Ability to work in Cath Labs and achieve vendor credentialing ABOUT MEDTRONIC Together, we can change healthcare worldwide. 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This may include inventory support, and technical case support Demonstrate flexibility in scheduling to be able to provide technical case support based on the needs of the customer , including short term notice Support all business activities including but not limited to training, PO collection and inventory management Conduct cycle counts of inventory at customer accounts. Assist with resolving discrepant inventory levels Lead efforts in accounts to obtain signed Consignment Agreements (CA) and Inventory Schedules (IS) Optimize return on invested inve n tory across the district. Repo sition under-performing inventory to accounts with revenue growth opportunity Recommend and monitor inventory levels in alignment with customer segmentation and pricing & contract strategi es. Coordinate and execute Phase-In and Phase-Out activities for product launches Support Area and District sales strategy ; work with sales representatives and service leaders to achieve business plan Responsible for developing , building , and strengthening long-term relationships with stake holders including key decision makers, customers and their staff, and administrators that drive business and therapy adoption Responsible for pursuing leads, assessing needs , and providing product services to maximize the benefits derived from Medtronic 's vascular products and/or services to understand and confirm customer needs, effectively engages , and ov ercomes customer objections Assess customer needs and feedback regarding new products and/or modific ations to existing products and communicates to sales representative Partner with sales team and vascular field technician on inventory management i nitiatives BASIC QUALIFICATIONS: IN ORDER TO BE CONSIDERED FOR THIS POSITION, THE FOLLOWING BASIC QUALIFICATIONS MUST BE EVIDENT ON YOUR RESUME H.S. Degree and 6+ years' work experience in healthcare, field sales support, personnel and performance management, project management, or work experience utilizing complex mathematics, mechanical concepts, science, or computing - OR- Associate degree and 4+ years' work experience in healthcare, field sales support, personnel and performance management, project management, or work experience utilizing complex mathematics, mechanical concepts, science, or computing - OR- Bachelor's degree and 2+ years' work experience in healthcare, field sales support, personnel and performance management, project management, or work experience utilizing complex mathematics, mechanical concepts, science, or computing (or Bachelor's degree with 2 years of military experience with honorable discharge in lieu of professional work experience) NICE TO HAVE - DESIRED/PREFERRED QUALIFICATIONS: Thorough working knowledge of medical terminology, medical procedures, and the medical device industry Excellent customer service skills Excellent interpersonal, written and verbal communication skills Effectively build and maintain positive relationships with peers and colleagues across organizational levels Strong project management skills and experience coordinating programs Ability to coordinate/participate in numerous tasks/projects in a fast-paced environment in an organized manner while meeting deadlines Strong work ethic in accomplishing objectives of the position Expertise with Microsoft Outlook, Excel, Word and PowerPoint PHYSICAL JOB REQUIREMENTS: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers Ability to travel domestically over 50% by automobile, plane or other forms of transportation Lifting/carrying 20 pounds Sit/stand walk 6-8 hours day Operate moving vehicle Must have a valid driver's license and active vehicle insurance policy. In addition, your driving record will be reviewed and will be considered as part of your application A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Learn more about our benefits here .In addition to Base Salary, this position is eligible for a Sales Incentive Plan (SIP), which provides the opportunity to earn significant incentive compensation for achieving or exceeding your goals. Learn more about total rewards here .The provided base salary range is used nationally (except in certain CA locations). The rate offered is compliant with federal/local regulations and may vary by experience, certification/education, market conditions, location, etc. ENVIRONMENTAL EXPOSURES: Must be able to wear all required personal protective equipment (PPE) Ability to work in Cath Labs and achieve vendor credentialing ABOUT MEDTRONIC Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.#PVCS
IT Asset Management Specialist
Motion Recruitment, San Francisco
Title: IT Support Engineer, Hardware Lifecycle Specialist (Asset/Inventory Management)Location: Onsite M-F in San Francisco, CA (Office is in SOMA near Salesforce Tower)Type: 9 Month Contract to Start, Great Chance to Extend Longer TermCompensation: Please See Posting for Hourly Rate + Benefits (Medical, Dental, 401K)Our client, a leader in the SaaS identity management, is seeking a talented IT Support Engineer - Hardware Lifecycle Specialist to join their Workplace Technologies Support and Services Team. This role will be part of the backbone of technology logistics. You will support all hardware lifecycle including shipping, receiving, assigning, removing, and tracking assets throughout the employee lifecycle process. In addition, you will be able to troubleshoot hardware and software issues on new and re-purposed Apple and Windows devices. A successful Hardware Specialist will have strong attention to detail, a good sense of timeliness and urgency, and will be knowledgeable on Mac and Windows devices. This engineer will have a strong focus on security and ensuring all our assets and data are secure.Required Skills & Experience1-3 years experience working in an internal IT support role.1-2 years experience shipping and receiving to domestic locations.Experience working with asset management systems like SnipeIT and/or ServiceNow.Technical knowledge of MDM/UEM systems such as Jamf, Workspace One, InTune etc.Experience with ServiceNow as a ticketing system.Knowledge of asset lifecycle management best practices.Experience working with vendors to repair damaged assets.Strong attention to detail, ensuring procedures are completed in accordance with the requirements.Strong organization and time management skills, and ability to multi-task and follow up on action items/requests in a timely manner.Experience troubleshooting laptop hardware.What You Will Be DoingTo be successful in this role you will be working with our partners across the business, supporting several key functions, including but not limited to:New Hire Onboarding: Ensuring new employees receive their equipment on timeEmployee Lifecycle: Tracking and managing hardware returns.Hardware Repair: Facilitating hardware replacements, and working with vendors such as Apple or Dell to have devices repaired.Inventory reconciliation: Consolidating data from multiple sources and correlating it with employee records to ensure accuracy in the inventory system.Responsible for hardware logistics, asset management, and facilitating hardware repairs with vendors.Regular auditing of asset and configuration management records.Weekly shipping of hardware to new hire employees.Receive and process returned hardware.Conduct quarterly reconciliation inventories.Maintain clean CMDB and asset records.
Copy of Cortex Systems Engineer Specialist
Palo Alto Networks, San Francisco
Our MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are.Our Approach to WorkWe lead with flexibility and choice in all of our people programs. We have disrupted the traditional view that all employees have the same needs and wants. We offer personalization and offer our employees the opportunity to choose what works best for them as often as possible - from your well-being support to your growth and development, and beyond!Job DescriptionYour CareerAs a Systems Engineering Specialist for Cortex, a Next-Gen AI-powered security operations platform, you will be the expert for our Cortex portfolio with a focus on our Northeast Healthcare accounts.Your portfolio includes Cortex XDR (Extended Detection and Response platform across endpoints, network and cloud), Cortex XSOAR (Security Orchestration, Automation, Response & Threat Intel Management), Cortex Xpanse (Attack Surface Management) and XSIAM (Extended Security Intelligence and Automation Management Platform.You are the "go to" resource for customer interactions that involve security operations requirements. Your role is one of technical mentorship - working with Account Managers to build integrated solutions for our client's unique environments. With your colleagues, you will displace competing technologies, and build market share within your targeted list of Healthcare accounts, and most importantly, help your client sleep at night as our product integrates to build secure digital transactions. This position is not limited to a physical Palo Alto Networks office location, but instead covers a particular market for our sales prospects.Your ImpactPresent to customers as our expert at all levels in the customer hierarchy from technician to managerLead Proof of Concept (PoC) projects for prospective customers and partnersHelp our customers build and develop further their services around Cortex solutionsArchitect solutions that will help our customers strengthen and simplify their security postureLead conversations about industry trends and emerging changes to the security landscape that every customer needs to be aware of and planning to deal withDiscuss, with credibility, competitive offers in the marketplace and positions ours as the best alternativeLead and support customer demonstrations that showcase our unique value propositionRespond effectively to RFIs/RFPs while serving as the main technical point of contactResponsible for a solution sales-based quota and successful deployments of Cortex productsCollaborate with field & channel sales teams to recommend and develop customer solutionsQualificationsYour Experienceexperience in pre-sales/sales engineering within SIEM, SOAR, SOC or endpoint environmentsExperience of working with customers, demonstrating problem-solving skills and can-do attitudeSolid understanding of Security Operations Center processesAdvanced knowledge of SIEM and/or SOAR solutionsScripting experience is a plus - Python preferredAdditional InformationThe TeamAs part of our Systems Engineering team, you'll support the sales team with technical expertise and guidance when establishing trust with key clients. You won't find someone at Palo Alto Networks that isn't committed to your success - with everyone pitching in to assist when it comes to solutions selling, learning, and development. As a member of our systems engineering team, you are motivated by a solutions-focused sales environment and find fulfillment in working with clients to resolve incredible complex cyber threats.Our CommitmentWe're trailblazers that dream big, take risks, and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together.We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at [email protected] Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $192,000/yr to $264,000/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.Is role eligible for Immigration Sponsorship?: No.Please note that we will not sponsor applicants for work visas for this position.