Technical Engineer Salary in Redwood City, CA

Technical Services Engineer II - Redwood City, CAJob LocationsUS-CA-Redwood CityReq No.2020-6742CategoryManufacturing Operations, Facilities & SecurityTypeRegular Full-TimeSummary of Major ResponsibilitiesThe Technical Service Engineer II is the escalation point for instrument support and automation processes used in Exact Sciences clinical laboratories. This individual is responsible for providing outstanding technical support for both custom and off the shelf complex automation including liquid handlers, six-axis robots, digital pathology instruments and more. The Technical Service Engineer II has exceptional mechanical aptitude, along with the customer first mentality. This position supports Exact Sciences Redwood City, CA facility primarily.  Essential Duties and ResponsibilitiesReceives and documents incoming customer escalations.Works directly with the customer to further understand their escalation issues. Directly troubleshoots issues, leveraging their own knowledge, the original manufacturer’s support, and other subject matter experts when appropriate.Provides written documentation for the resolution of escalations.Advances best practice service procedures through proper channels for customer release. Provide guidance and advice to the customer’s service department.Works on individual assignments and participates in team projects appropriate to meet department and project objectives. Conducts experiments to reproduce customer issues and find root cause of failure. Prepares summary reports for failure modes for investigative purposes.Creates training materials that aid in transferring knowledge of new/modified processes and equipment.Schedules and conducts train the trainer classes to transfer new equipment processes to the customer.Maintains and continuously develops personal knowledge and expertise related to the service of complex clinical laboratory equipment.Actively create and maintain great working relationship with customer, service department, internal SMEs.Provide routine and professional communication to customer and internal SMEs both written and orally.Highly reliable, self-starter; can be counted on to complete assignments and work independently.Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. Ability to work Monday through Friday typical business hours.Ability to lift up to 25 pounds for approximately 10% of a typical working day.Ability to work seated for approximately 70% of a typical working day. Ability to work standing for approximately 30% of a typical working day. Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 90% of a typical working day.Ability to grasp with both hands; pinch with thumb and forefinger; turn with hand/arm; reach above shoulder height.Ability to comply with any applicable personal protective equipment requirements.QualificationsMinimum QualificationsBachelor’s degree in engineering or related field; or a High School Degree/General Education Diploma and four years of relevant experience in lieu of a Bachelor’s degree.7+ years of hands-on experience in equipment maintenance, such as mechanical technical support, field support, or engineering.2+ years of experience utilizing statistical and mathematical methods.Proficient in Microsoft Office to include Excel macros and pivot table, track changes, able to create and modify spreadsheets, create formulas, etc. Basic computer skills to include Internet navigation, Email usage, and word processing.Demonstrated ability to perform the Essential Duties of the position with or without accommodation.Preferred QualificationsReside near the Redwood City, CA.Coursework or professional working knowledge of SQL queries.3+ years of experience working in a technical support function role.3+ years of experience servicing and maintaining liquid handler lab equipment.Experience in a Medical Device field working in a regulated environment, e.g., ISO 13485, FDA GMP, or USDA.#LI-BB1We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Senior Systems Engineer IIJob LocationsUS-CA-Redwood CityReq No.2020-6728CategoryClinical Lab OperationsTypeRegular Full-TimeSummary of Major ResponsibilitiesThe Mission of the Precision Oncology Business Unit of Exact Sciences is to transform treatment decisions and outcomes in cancer by delivering clinically actionable diagnostics, both as in-vitro diagnostic (IVD) devices and as Laboratory Developed Tests (LDTs) conducted in our Redwood City Clinical Laboratory. Reporting to the Director of Systems Engineering, the Senior Device and Process Systems Engineer will provide technical expertise, vision, and leadership to drive continuous improvement of our state-of-the-art diagnostic tests for cancer patients. The Senior Device and Process Systems Engineer will lead projects to innovate, analyze, design, and implement improved business processes and laboratory workflows for diagnostic tests conducted in our Clinical Laboratory. Beginning with analysis of the business process requirements, these process design and integration efforts will encompass the generation and collection of requirements, design, and architecture, incorporation of applicable automation technologies, integration of multiple subsystems, and end-to-end testing.  Representing Lab Operations, the successful candidate will also be a key member on project teams developing new IVD devices and laboratory automations, ensuring their efficient and effective transfer into production, and will also contribute to ongoing improvements of existing commercialized processes and products.  It is critical that the candidate has strong expertise in medical device quality standards and regulations, including ISO13485, ISO14971, 21CFR Part 820, and experience in the operationalization of new diagnostic and/or medical devices. Demonstrated ability to effectively execute multiple projects simultaneously with Lean Methodology is required. Experience with business process analysis and design is required, ideally including experience with order to revenue processes.Essential Duties and ResponsibilitiesParticipate in or lead cross-functional process development teams to innovate, plan, develop, validate, and implement robust and scalable laboratory and business processes. Participate in new product development programs, operationalizing production processes including manufacturing, product distribution, and order to revenue workflows.Collaborate with internal Manufacturing, Supply Chain, R&D, and QA teams, and with  third party technology partners, contract IVD manufacturers and logistics partners as needed to create, scale, and validate supply chain, manufacturing, and distribution processes and infrastructure.Translate business needs and customer requirements into clear, well-vetted requirements, and conduct and guide requirement tracing, architecture design and other key Systems Engineering methodologies for new production processes.Incorporate business strategy into project scope, plan, and design that may involve multiple phased releases of the product or process.Provide leadership in incorporating risk management into project planning and execution, conducting, facilitating, and reviewing risk assessments required in development and revision of production processes. Systemize learning and best practices into practical procedures. Advise and present options, recommendations, and plans, and status to senior management on projects and associated issues and risks.Apply Robust Design / Design for Six Sigma principles to development of production processes.Lead complex problem solving in design and support of production processes and associated processing equipment.Provide expertise and leadership in Design of Experiments (DOE), failure analysis, root cause analysis, and associated statistical methods. Ability to assist and mentor junior Systems Engineer members. Ability to effectively lead and participate in multidisciplinary project teams, providing technical leadership and guidance to team members.Superb written and oral communication skills, and excellence in communicating and collaborating with colleagues, customers, and external collaborators from a wide variety of scientific, engineering, operational, and regulatory disciplines at many different levels. Deal with ambiguity and deliver simple engineering solutions to complex problems. Apply understanding of complex end-user applications, collecting and clearly documenting user needs. Ability to methodically break down complex applications into simpler elemental constituents and formulate clear and concise requirements to meet end user needs. Perform work with minimal direction, exercising sound judgement in defining technical objectives of assignments.Apply critical thinking skills to judiciously plan and prioritize project activities for maximum leverage and impact. Apply leadership skills to align colleagues and partners around a vision, a plan to achieve it, and the execution of this plan. Exhibit commitment to quality in the development, testing, and implementation of systems and processes to be used in diagnostic tests. Ability to integrate and apply feedback in a professional manner. Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork.Support and comply with the company’s Quality Management System policies and procedures.Regular and reliable attendance.Ability to work designated schedule.Ability to work nights and/or weekends, as needed.Use of computer, and or telephone for long periods of time may be necessary.Considerable periods of time may be spent concentrating and or analyzing data.Some lifting (greater than 25 pounds) may be necessary.May be exposed to hazardous materials, tissue specimens and instruments with moving parts, lasers, heating and freezing elements, and high-speed centrifugation.Ability and means to travel between Red Wood City locations.Ability to travel 10% of working time away from work location, may include overnight/weekend travel.QualificationsMinimum QualificationsBachelor’s degree in Engineering or related field; or High School Degree/General Education Diploma and 4 years of relevant experience in lieu of Bachelor’s degree.10 + years of IVD, laboratory automation, and/or medical device experience.Proficient familiarity with the principles and tools for Innovation Processes (i.e., TRIZ), Lean Design, Robust Design, Design for Six Sigma, Systems Engineering, DOE, VOC, and Design for Reliability, and related methodologies.Demonstrated ability to perform the Essential Duties of the position with or without accommodation.Authorization to work in the United States without sponsorship.Preferred QualificationsAdvanced Engineering degree. Experience with development of business workflows using enterprise software systems for clinical diagnostic applications.Experience in developing diagnostic test in a highly regulated environment (i.e., CLIA, FDA, ISO13485 etc.).Experience with requirements management tools (i.e., Jama, Aligned Elements, DOORS, etc.).Six Sigma Black Belt.Experience in project management.#LI-LA1We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Database Integration EngineerJob LocationsUS-CA-Redwood CityReq No.2020-5994CategoryITTypeRegular Full-TimeSummary of Major ResponsibilitiesThe Database Integration Engineer I will be a key member of the Infrastructure Engineering and Operations team at Exact Sciences, supporting data Integration, data modelling, data cleansing, and data migration. The successful candidate will have extensive experience in collecting business and user requirements, developing functional specifications, and integrating data to engineer automated production solutions for robustness, reliability, and operational simplicity.Essential Duties and ResponsibilitiesActs as a technical resource to our business partners in all phases of the development and implementation process; assist with incident and problem resolution as needed.Works with Analysts and Business Users to translate functional specifications into technical designs for implementation and deployment.Studies data sources by interviewing users; defining, analyzing, and validating data objects; identifying the relationship among data objects.Plans data integration process by developing common definitions of sourced data; designing common keys in physical data structure; establishing data integration specifications; examining data applications; examining data models and data warehouse schema; determining best-fit data interchange methods; assessing middleware tools for data integration, transformation, and routing; developing project scope and specifications; identifying factors that negatively impact integration; forecasting resource requirements; establishing delivery timetables.Improves data integration by designing and evaluating new data interchange formats; improving physical design; rewriting data policy, standards, and procedures.Provide problem-solving expertise and complex analysis of data to develop business intelligence integration designs.Build extensible data acquisition and integration solutions to meet the functional and non-functional requirements of the business.Design, develop, and deploy data movements using SQL Server Integration Services, TSQL and Stored Procedures.Collaborate with business analysts, subject matter experts, and other team members to determine data extraction and transformation requirements.Conducts integration testing and maintains all integrations/DB systems.Assures adherence to change management processes and security standards.Follow data standards, resolve data issues, complete unit testing, and system documentation for data migration processes.Provide development, QA, and production support to troubleshoot day-to-day data related issues.Establish and maintain policies and procedures for Data Registration\Data Architecture.Engages in vendor relationship management.Setup and manage tools for database monitoring, diagnostics, and performance optimization for the data migration efforts.Provide database infrastructure and architecture recommendations to admins supporting tactical and strategic business needs.Engages in developing cloud strategies.Work with IT operations teams to troubleshoot ETL and MDM issues and optimize the database server environments.Partner with application and operations teams to establish and maintain standard operating procedures for data cleansing, data modelling, and data migration.Engages in physical infrastructure maintenance; coordinates work activities with server and network operations team.Works closely with SFDC and NetSuite admins to build automated workflows to ease admin activities.Knowledge in installation and configuration of database clusters.Ability to work effectively in a team-oriented environment with strong interpersonal and communication skills.Results and deadline driven; must be willing to do whatever it takes to meet deadlines.Solid analytical, problem solving, and trouble-shooting skills.Excellent customer service skills and attention to detail.Ability to communicate and negotiate with both technical and non-technical colleagues and stakeholders.Uphold company mission and values through accountability, innovation, integrity, quality, and teamwork. Support and comply with the company’s Quality Management System policies and procedures. Regular and reliable attendance. Ability to work designated schedule.Ability to work nights and/or weekends.Ability to lift up to 25 pounds for approximately 1% of a typical working day.Ability to work on a mobile device, tablet, or in front of a computer screen and/or perform typing for approximately 100% of a typical working day.QualificationsMinimum QualificationsBachelor’s degree in Management Information Systems, Computer Sciences, or related fields.5+ years of experience with SQL Server Integration Services (SSIS).5+ years of experience in T-SQL and writing efficient and highly optimized SQL queries.4+ years of complete data analysis/mapping and data profiling.4+ years of experience setting up SQL Server 2012/2016/2017/2019 features for large database environments and geographically distributed production data centers.2+ years of experience in database modelling and data design of OLTP and OLAP applications. 2+ years of experience with retrieving and loading data from/to Salesforce and NetSuite platforms.  2+ years of experience with Agile methodologies.Demonstrated ability to perform the Essential Duties of the position with or without accommodation. Authorization to work in the United States without sponsorship.Preferred QualificationsMicrosoft SQL Server DBA Certification. Experience with PostgreSQL.  #LI-AL1We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Senior QA Engineer, ApttusJob LocationsUS-CA-Redwood CityReq No.2020-6854CategoryITTypeRegular Full-TimeSummary of Major ResponsibilitiesGenomic Health Inc. (An Exact Sciences Company) is seeking a Senior QA Engineer I - Apttus. In this role you will play a key role in defining, developing, refining, executing quality standards and design controls to successfully deliver business-critical SFDC/Apttus solutions as well as an integration of these systems with partners. You will be a part of the Apttus team supporting our Contract Lifecycle Management and Contract Pricing Module running on Salesforce.com from conception to going live with an emphasis on software quality for exceptional customer experience.You will be responsible for partnering with the Contract Lifecycle Management Product Owner, Development, System Analyst and other stakeholders in the continuous building, expansion, and customization of the CLM/CPM platforms within the Salesforce.com solution. Essential Duties and ResponsibilitiesPromote and participate in agile methodology and processes. Develop a comprehensive set of software test suites to test profiles, roles, validation rules, custom objects, reports, and dashboards in accordance with regulations, quality standards, and design controls.Participate in Apttus based Pre-User Acceptance Testing (“UAT”) and UAT activities and consult other participants on formal test processes and procedures.Ensure sustainability and extensibility of test documentation, which ensures the efficient and effective performance of our complex software.  Report, track, and escalate anomalies discovered during testing and ensure proper resolution and closure on complex issues. Translate technical requirements into actionable and measurable tasks to ensure timely and effective testing for product releases through collaboration with cross-functional teams and stakeholders.Liaise with business partners to understand business processes and prioritize needs. Work with business users and developers to define user stories, process flows, and data models. Articulate complex technical information and issues (e.g. architecture/design errors) to a team in a clear and concise manner. Identify areas for process improvement and establish effective and efficient communication mechanisms within the project team. Ensure best practices are followed within team. Transfer highly specialized knowledge of testing processes within the team.Support and collaborate with off-shore test team on new and innovative testing procedures aimed at the highest accuracy and performance of our complex products and train cross functional teams on complex technical testing assignments. QualificationsBachelor’s degree in Computer Science, Information Systems or related discipline, or foreign equivalent, and five (5) years of experience in the job offered or in a closely related position. Alternatively, will accept a Master’s degree in Computer Science, Information Systems or related discipline, or foreign equivalent, and three (3) years of experience in the job offered or in a closely related position *Any suitable combination of education, training or experience would be acceptable Special Requirements:  Requires Apttus CLM Product and Apttus CPQ certifications plus one year in each of the following: Apttus Quote to cashApttus Billing management We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to age, color, creed, disability, gender identity, national origin, protected veteran status, race, religion, sex, sexual orientation, and any other status protected by applicable local, state or federal law. Applicable portions of the Company’s affirmative action program are available to any applicant or employee for inspection upon request.

Research Engineer IIIUS-CA-Redwood CityJob ID: 2024-4453Type: Regular Full-Time# of Openings: 1Category: Research & DevelopmentHQOverviewThe Research Engineer is responsible for investigating and implementing the technical and clinical requirements of the Product Research and Emerging Clinical Indications team. Under the direction of the senior members of the team, the research engineer will also research and investigate disruptive technical and clinical opportunities including developing clinical models of efficacy. He/she will be responsible for the tactical implementation of the program and projects within the team.Assists in the investigate novel, disruptive technologies, and clinical therapiesAssists in the exploration and evaluation of external technical and clinical opportunities and performing assessments, recommendations and technical due diligenceWorks closely with other team members in designing experimental protocols, as well as the conducting and monitoring these research projects, and interpretation of resultsParticipates in the development and writing of integrated reports and preparation of presentations and manuscripts of scientific meetings and technical journalsParticipates in design and writing of protocols, case report forms and informed consent forms for clinical studiesPerforms a variety of analysis in the collection, verification, analysis, documentation and interpretation of research dataEvaluates and interprets collected data, and prepares presentations, reports and analyses describing progress, trends, and recommendations or conclusionsIdentify, assess, recommend, and integrate novel technologies and/or clinical therapiesConduct descriptive and exploratory analysis of technical and clinical data Define statistical tests and methods for both evaluating and generating statistical hypothesesWork cross-functionally (e.g., business development, engineering, marketing, clinical affairs, quality, and legal) as needed to assess potential opportunities Other duties as assigned. ResponsibilitiesMaster’s or Ph.D degree in biomedical and/or electrical engineering required; an M.D. or advanced degree in a technical field and/or MBA preferred5+ years experience in the medical fieldEquivalent work experience may be substituted for education requirement.QualificationsDemonstrated ability to deliver on milestone-based programs and projectsDemonstrated understanding of medical technologies and clinical therapiesDemonstrated understanding of quality management systems Demonstrated understanding of regulatory processed and policies Demonstrated knowledge and understanding of human physiology and anatomyDemonstrated knowledge and understanding of human neurophysiology and neuroanatomyDemonstrated ability to implement technical and clinical solutionsDemonstrated experience with observational studies and patient reported outcomes Demonstrated astuteness in identifying and understanding meaningful intellectual propertyDemonstrated interpersonal and communication skillsNevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, disability, age or other characteristics protected by laws.PI239191391

Company DescriptionAnomali, a world-renowned platform leader in Security Operations, supercharges SecOps by fusing Lightspeed Security Analytics, Industry-Leading Cyberthreat Intelligence (CTI), AI-based automated threat hunting, alert orchestration, automated threat detection and incident response (TDIR) blocking, community intelligence sharing, exposure management, and dark web protection. Transforming CISOs into superheroes and analysts into SOC terminators. Anomali's Platform offers: "Match" Next-Gen SIEM, "Lens" AI Threat Hunter, "ThreatStream" TIP, Anomali Integrator, Anomali ISAC, Anomali Attack Surface Management, and Anomali Digital Risk Protection, infused with Anomali AI. Anomali bridges the gap between point solutions (EDR, NDR, SSE, RMM, CAASM, etc.) and replaces legacy SIEMs at 50% the cost, giving analysts easy-to-use tools that enable lightspeed detection & response. Anomali addresses the global shortage in cyber talent by empowering analysts to contain, eradicate, and block threats in seconds without complex SIEM queries, manual blocks, or long investigations. Anomali delivers as a proprietary platform and disruptor to the security analytics world. Anomali can search billions of logs in seconds, correlating tens of millions of IoCs and IoAs across years of telemetry and logs often deleted or moved to cold storage. At every point across the cyber kill chain, Anomali supercharges the SOC to detect, contain, and eradicate threats before organizational impact. Responsibilities: As a Senior Sales Engineer specializing in Security Information and Event Management (SIEM), you will play a pivotal role in providing advanced pre-sales technical support for both territory and enterprise accounts. Your primary focus will be on driving new business opportunities from prospective and existing customer accounts within your assigned region. Achieving and exceeding sales quotas to meet revenue goals will be a fundamental objective. In this role, you will lead and manage all technical aspects of the pre-sales engagement process for potential clients, with a particular emphasis on SIEM solutions.Qualifications: Required Skills/Experience:o Bachelor's degree in Computer Science or equivalent experienceo Extensive background and expertise in security analytics with a focus on SIEM technologieso A minimum of two years of experience as a field systems engineer, sales engineer or consultant supporting large enterprise customerso At least two years of experience in the software industry as a field systems/sales engineero Strong grasp of general networking concepts and proficiency in Linuxo Deep understanding of security and information event management (SIEM) principles and methodologieso Hands-on experience and proficiency with SIEM platforms such as ArcSight, SPLUNK, NetWitness, QRadar, McAfee SIEM, or similar tools.o Proficiency in scripting languages such as Python or Perlo Confident and effective presenter, capable of addressing diverse audienceso A passion for both sales and technology, with a strong desire to advance your sales engineering careero Openness to coaching and a proactive approach to training/feedbacko Self-motivated, displaying a robust work ethico Clear and concise communicator with strong interpersonal skillso Proficient in delivering engaging presentations with an unwavering commitment to customer satisfactiono Demonstrated ability to manage Proof of Value and adeptness in conducting solution demonstrationso Geographically located in the Bay area or Greater LA area of CaliforniaAdditional Responsibilities:o Provide exceptional pre-sales technical expertise through effective delivery of technical and product demonstrationso Serve as a valuable business resource to prospects and customers, leveraging your status as an "industry expert" to employ executive-level selling practices. Maintain consistent communication and provide ongoing technical consultation.o Take the lead in driving opportunities within strategic and enterprise accounts within your assigned territory, focusing on SIEM solutionso Assume the role of a proactive "Technical Account Manager" in target accounts, fostering relationships and engaging in business development activitieso Collaborate seamlessly with Sales, Marketing, and Product Managers, serving as the technical liaison between Enterprise Business Representatives and pre-sales customerso Assume ownership of the primary technical relationship with pre-sales customers. Ensure their satisfaction by skillfully managing and delivering technical insights through various channels, including on-site interactions, online communication, and phone conversations.o Support the regional Sales Organization to guarantee the timely and successful closure of sales with potential customers, particularly in the context of SIEM solutionso Facilitate effective communication between customers and Product Management, conveying pertinent feedback and customer requirementso Play a central role in planning and conducting mid/high-level meetings with customers and prospectso Quickly acquire, apply, and communicate technical knowledge concerning Anomali's technology as well as competitor offerings, with a special focus on SIEM solutionsIf you possess the requisite qualifications and are enthusiastic about driving technical sales, specifically in the realm of SIEM, within a dynamic startup environment, we encourage you to apply for this captivating Sales Engineer - SIEM Specialist role. Your contributions will be instrumental in advancing our sales efforts and contributing to the overall growth of our company. Equal Opportunities Monitoring It is our policy to ensure that all eligible persons have equal opportunity for employment and advancement on the basis of their ability, qualifications and aptitude. We select those suitable for appointment solely on the basis of merit without regard to an individual's disability, race, religion, sex, age or sexual orientation. Monitoring is carried out to ensure that our equal opportunity policy is effectively implemented. If you are interested in applying for employment with Anomali and need special assistance or accommodation to apply for a posted position, contact our Recruiting team at [email protected] . Compensation Transparency $140,000 - $175,000 USD Please note that the annual base salary range is a guideline and, for candidates who receive an offer, the base pay will vary based on factors such as work location, as well as, knowledge, skills and experience of the candidate. In addition to base pay, this position is eligible for benefits, and may be el igible for a bonus and/or equity.

Job Title: Mechanical Engineer and Project ManagerWe are looking for a driven and organized Mechanical Engineer / Project Manager who is familiar with design, drawings, BOM, and manufacturing of parts, and has experience with operations, finances & budgeting, creating schedules and tracking milestones. The candidate would work with a group of design engineers to order parts, manage suppliers and machine shops, manage schedules, budgets and technical deliverables for each project. As a small company, the candidate would also be heavily involved in the daily operations and finances of the company such as accounts payable, generating PO's and invoices, working with our bookkeeper, and creating project proposals and customer quotations. This is a full-time on-site position with some flexibility, please submit your resume and a cover letter to [email protected] and Qualifications:background in Design, BOM, Drawings and Machining cycles.in Project Management for hardware development: meeting, action items, organizing and tracking issues and milestones, presentations & customer proposals.in Procurement, generating PO's, working with Suppliers, Machine shops, and Customers.in finance and budgeting, and interested in learning small company business operations.Roles and Responsibilities:Mechanical Engineering Project Management:with mechanical engineers to develop manufacturing project plans (machine shop and supplier quotations, procurement, assembly, customer proposals, schedule updates, rework and delivery).engineering meetings with meeting agenda, take meeting notes, assign and track clear action items, update project schedule, track milestones & deliverables.responsibility for timely execution of manufacturing projects: from customer engagement to ordering, cleaning, building, debugging of assembly issues, and delivery.with Customer to develop production project plans & manage customer meetings and develop and track quotations, project proposals and deliverables and milestones.Procurement and Supply Chain Management:and tracking of parts, engaging with suppliers, and updating schedules.Excel Bill of Material (BOM), collaborate with engineers to create & track action items.weekly pickup/delivery plans, coordinate machine shop visits, plan UHV cleaning cyclestimely project execution by overseeing material handling and project logistics.Business Operations:quotations & project plans, customer proposals, organize and track accounts payable and accounts receivable, pay vendors and contractors, work with company bookkeeper.in learning about small company operations - QuickBooks, bookkeeping, etc.between Customers, Engineers, and Suppliers -Infrastructure: Manage Class 100 Cleanroom, SuppliesAdditional Requirements:responsible, and organized with a proactive approach to problem-solving.and able to find solutions independently and working as part of a larger teamto detail and a commitment to delivering high-quality work.and motivated in a long-term career in project and operations management.About the Company: Applied Precision Design is a small boutique engineering firm that builds custom mechanical & optical assemblies for Research and Development in various industries such as Semiconductors, Biomedical Imaging, etc. Our mission is to support innovative R&D projects that are meaningful and important for the world. Our office is in downtown Redwood City, CA in a fun and urban setting one block from Caltrain. As a small company we offer a kind, fun, and flexible work environment while taking pride in producing high quality work. Key Words: Mechanical Engineering, Project Management, Design, Manufacturing, Prototyping, Bill of Materials BOM, Procurement, Supply Chain Manager, Manager, CAD, Drawings, Schedule, Budgets, Finances, Business Operations, Invoices, Proposals, Quotations

TigerGraph is a platform for advanced analytics and machine learning on connected data. TigerGraph's core technology is the only scalable graph database for the enterprise. Its proven technology supports fraud detection, customer 360, MDM, IoT, AI, and machine learning.Fortune 500 Organizations And The Most Innovative Mid-size And Startup Companies Choose TigerGraph To Accelerate Their Analytics, AI, And Machine LearningSeven out of the top ten global banks use TigerGraph for real-time fraud detection. Over 50 million patients receive care path recommendations to assist them on their wellness journey. 300 million consumers receive personalized offers with recommendation engines powered by TigerGraph. TigerGraph reduces power outages by optimizing the energy infrastructure for 1 billion people.Brief Overview:We are seeking a highly motivated and skilled Technical Program Manager to join our team. This role is a unique blend of a Pre-Sales Engineer and a Customer Success Manager, ideal for someone with a strong technical background who is also passionate about customer advocacy and success. The Customer Success Engineer will play a pivotal role in both the pre-sales process and the ongoing success of our customers.Key Responsibilities: Pre-Sales Engineering:Collaborate with the sales team to understand and analyze customer needs and requirements.Conduct detailed product demonstrations and technical presentations, tailored to customer's technical needs and challenges.Respond to technical queries and concerns during the sales process, effectively communicating the features and benefits of our products.Assist in the preparation of technical proposals and provide input for SOW, RFPs/RFIs.Customer Onboarding and Training:Lead the onboarding process for new customers, ensuring a smooth transition and successful implementation of our products.Assist in comprehensive training sessions for customers, ensuring they have a thorough understanding of the product to maximize its utility.Develop and update training materials and documentation to enable customers to fully leverage our product features and capabilities. Ensure these resources are easily accessible and user-friendly.Account Management and Growth:Establish and nurture long-term relationships with customers, understanding their business objectives and aligning our solutions to their goals.Identify growth opportunities within existing accounts through upselling and cross-selling initiatives.Regularly assess account health, identify churn risks, and implement strategies for retention.Technical Support and Advocacy:Serve as the primary technical contact for customers, addressing and resolving complex technical issues in a timely manner.Advocate for customer needs/issues cross-departmentally, ensuring customer feedback is communicated and considered in product development.Other duties as assignedQualifications:Bachelor's degree in a technical field such as Engineering, Computer Science, or related area.3+ years of experience in a technical pre-sales, customer success, or related role in a technology-focused company.Bonus PointsStrong technical proficiency, with the ability to understand and articulate complex solutions.Excellent communication and presentation skills, capable of engaging effectively with both technical and non-technical stakeholders.Proven track record of building and maintaining strong customer relationships.The anticipated salary range for candidates who will work in Redwood City, CA is $120,000- $150,000. The final salary offered to a successful candidate will be dependent on several factors that may include, but are not limited to, the type and length of experience within the job, type and length of experience within the industry, education, etc. TigerGraph is a multi-state employer and this salary range may not reflect positions that work in other states.

Systems Engineer IIIUS-CA-Redwood CityJob ID: 2024-4461Type: Regular Full-TimeCategory: Research & DevelopmentHQOverviewThe Systems Engineer III will play a key role in the development of a Class III implantable Neuromodulation system for pain management, working cross functionally to help define systems and ensure that all stakeholders are aligned, and user needs are met. In this role, you will be a highly productive member of the technical team to help make key and impactful decisions.Ensure the logical and systematic conversion of customer requirements and performance requirements into systems solutions that account for technical, cost and schedule constraints.Assist with investigation and definition of systems engineering requirements for new algorithms or features, and facilitates the transition of algorithms into new projects through clinical review and evaluation.Owns tasks within a larger effort such as definition, verification or product development of a system, and drives them to on-time, high quality completion.Perform human factors engineering across the product lifecycle including identification of customer user needs and use scenario, definition of use specifications (user profiles, user environments) and user interface requirements.Assist with generation of deliverables for compliance with IEC 62366, ANSI/AAMI HE75, and FDA Guidance for Human Factors and Usability Engineering, including working with external vendors as necessary.Assist with generation of cybersecurity deliverables for compliance with MDCG 2019-16, FDA Guidance Cybersecurity in Medical Devices: Quality System Considerations and Content of Premarket Submissions, and FDA Guidance Postmarket Management of Cybersecurity in Medical Devices.Performs hands-on system integration testing and troubleshooting of technical issues. Works with development team to identify root cause and viable resolutions for issues.Performs system level verification against requirements. Creates test plans, procedures and reports, performs and analyzes system set up, and conducts verification and validation activities.Provide technical guidance to teams of engineers for systems engineering activities and deliverablesAssists with development of quality processes consistent with existing practice in collaboration with cross functional stakeholders. Other duties as assignedResponsibilitiesBachelor’s degree in Software Engineering, Computer Engineering, Computer Science, Biomedical Engineering, Electrical Engineering, Systems Engineering, or equivalent degree/major required. Years of experience may be substituted for the degree requirement.Bachelor’s degree with 5 years, or Master’s degree with 3 years experience with development or verification in the medical device industry (Class III medical device experience preferred).QualificationsExperience with development in a regulated industry such as medical device, defense, or automotive.Experience in Systems Engineering as related to stakeholder needs definition, creation of use case workflows, requirements definition and decomposition, functional architecture, and system design.Experience generating technical documentation such as product requirements, specifications, engineering reports, test plans & procedures, validation plans and reports.Experience working on multiple projects in a deadline driven environment.Experience with RF communications systems is desirable.Ability to generate buy-in from stakeholders to solutions for both technical and non-technical issues.Ability and willingness to make sound decisions potentially with high impact in a timely manner.Ability to provide creativity while solving complex problems without known solutions. Outstanding communication and presentation skills (written and verbal) to all levels of an organization.Experience interfacing with Software Development, Mechanical, Electrical, Operations, Quality and Regulatory Usability engineering (human factors) experience strongly desired.Risk management experience strongly desired.Cybersecurity in medical devices experience strongly desired.Project management skills including planning and estimation of tasks, milestones, resources, and budget desired.Willing to travel up to 10% as neededNevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, disability, age or other characteristics protected by laws.PI240040172

Senior Systems EngineerUS-CA-Redwood CityJob ID: 2024-4462Type: Regular Full-TimeCategory: Research & DevelopmentHQOverviewThe Senior Systems Engineer will play a key role in the development of a Class III implantable Neuromodulation system for pain management, working cross functionally to help define systems and ensure that all stakeholders are aligned, and user needs are met. In this role, you will be leading the technical team to make key and impactful decisions.Technical lead for system architecture and design of an implantable SCS system with wireless Bluetooth interfaces.Works with stakeholders, customers, and engineers to ensure the logical and systematic conversion of customer requirements and performance requirements into systems solutions that account for technical, cost and schedule constraints.Investigates and defines systems engineering requirements for new algorithms or features, and facilitates the transition of algorithms into new projects through clinical review and evaluation.Once requirements are defined with customers, speaks on their behalf to guide day-to-day engineering activities.Owns large efforts such as definition, verification or product development of a system, and drives them to on-time, high quality completion.Perform human factors engineering across the product lifecycle including identification of customer user needs and use scenario, definition of use specifications (user profiles, user environments) and user interface requirements.Generates deliverables for compliance with IEC 62366, ANSI/AAMI HE75, and FDA Guidance for Human Factors and Usability Engineering, including working with external vendors as necessary.Generates the cybersecurity deliverables for compliance with MDCG 2019-16, FDA Guidance Cybersecurity in Medical Devices: Quality System Considerations and Content of Premarket Submissions, and FDA Guidance Postmarket Management of Cybersecurity in Medical Devices.Leads and performs hands-on system integration testing and troubleshooting of technical issues. Works with development team to identify root cause and viable resolutions for issues.Leads system level verification against requirements. Creates test plans, procedures and reports, performs and analyzes system set up, and conducts verification and validation activities.Provide technical guidance to teams of engineers for systems engineering activities and deliverablesCoordinates daily activities effectively across the systems engineering team during the design, implementation, and test phases.Provides status updates to the PMO on behalf of the systems engineering team.Develops quality processes consistent with existing practice in collaboration with cross functional stakeholders. Other duties as assignedResponsibilitiesBachelor’s degree in Software Engineering, Computer Engineering, Computer Science, Biomedical Engineering, Electrical Engineering, Systems Engineering, or equivalent degree/major required. Years of experience may be substituted for the degree requirement.Bachelor’s degree with 8 years, Master’s degree with 6 years, or PhD with 3 years of related experience with development or verification in the medical device industry (Class III medical device experience preferred).Mostly self-directed. Determines and pursues courses of action necessary to obtain desired results. (Recommendation of assignments is often self-initiated.) QualificationsExperience with development in a regulated industry such as medical device, defense, or automotive.Experience in Systems Engineering as related to stakeholder needs definition, creation of use case workflows, requirements definition and decomposition, functional architecture, and system design.Experience generating technical documentation such as product requirements, specifications, engineering reports, test plans & procedures, validation plans and reports.Experience working on multiple projects in a deadline driven environment.Experience with RF communications systems is desirable.Ability to generate buy-in from stakeholders to solutions for both technical and non-technical issues.Ability and willingness to make sound decisions potentially with high impact in a timely manner.Ability to provide creativity while solving complex problems without known solutions. Outstanding communication and presentation skills (written and verbal) to all levels of an organization.Experience interfacing with Software Development, Mechanical, Electrical, Operations, Quality and Regulatory.Usability engineering (human factors) experience with strongly desired.Risk management experience strongly desired.Cybersecurity in medical devices experience strongly desired.Project management skills including planning and estimation of tasks, milestones, resources, and budget desired.Willing to travel up to 10% as needed.Nevro offers equal employment opportunity, regardless of race, color, creed, religion, national origin, marital or family status, sex, sexual orientation, gender expression (including religious dress and grooming practices), gender (including pregnancy, childbirth or medical condition related to pregnancy or childbirth), physical or mental condition, disability, age or other characteristics protected by laws.PI240040235