Location: This is a fully remote role. Candidates who live near CB offices have the option of being fully remote or hybrid (Tuesday and Wednesday in office). Type:This is a full-time positionAbout the TeamThe Advanced Placement Curriculum and Assessment team supports College Board in serving more than seven million students a year as they prepare for a successful transition to college through programs and services in college readiness and college success - specifically through the Advanced Placement (AP) Program. With more than 30 courses in a variety of subject areas, we are committed to promoting innovation, equity, and excellence for generations of students. Within the Advanced Placement and Curriculum Assessment pillar, our team focuses primarily on the development and growth of existing AP History and Social Science courses and the launch of new courses within the subjects.About the OpportunityAs the Director of AP Comparative Government and Politics, you will be responsible for preserving and improving the quality and validity of the AP Program's core deliverables within the subject domain: the course curriculum, the exam, and the professional development content. You will serve as the primary point of contact in AP for committees and communities of subject-matter experts and will be responsible for the curriculum, instruction, and assessment for AP Comparative Government and Politics, as well as the strategic growth of AP Comparative Government and Politics across the globe. Additionally, you will have the opportunity to present, speak, and moderate dialogue with academic and membership audiences to ensure that ongoing change and improvement within AP courses and exams is understood, accepted, and supported in secondary and post-secondary educational communities.In this role you will:Curriculum and Instruction (40%)Collaborate with the AP Instructional Products team to develop new products designed to address unmet teacher instructional needs, including developing prototypes, participating in small-scale market-testing, and creating models for subsequent development in conjunction with other AP workstreamsProvide curriculum and assessment development protocol training, translate between academics and technical experts (test developers and psychometricians), and collaborate to develop curricular and instructional materials and resources to support AP Comparative Government and Politics teachers worldwideRecruit, train, and directly supervise Committee members in designated subject areas as content development contributors. Liaise with key internal stakeholders (AP Publications, AP Project Management, and AP Professional Development staff) to execute project plansContribute to current research and best practices related to curriculum development, instructional pedagogies, and assessment; participate in regular discussions with other Curriculum, Instruction, and Assessment members on the current professional literature to build a set of common, shared beliefs about AP's direction within the larger educational communityAssessment (50%)Develop, review, and approve AP Comparative Government and Politics Exam content in collaboration with AP Assessment staff and ETS test development staff, ensuring the exam development aligns with approved curricula and test specificationsMake recommendations for AP Comparative Government and Politics exam design improvements in collaboration with and aligned to other College Board initiativesMonitor and improve exam validity and reader reliability in accordance with established AP program thresholdsConduct multiple face-to-face, weekend meetings and virtual meetings annually with each of the committees within the Director's stewardship as well as other committee meetings in the discipline as neededStrategic Growth (10%)Manage existing AP Development Committee recruitment and membership; direct the overarching AP outreach strategy for the AP Comparative Government and Politics courseRepresent and increase support for the AP Program's mission among external stakeholders in AP Comparative Government and Politics through a variety of strategies, including growth across all Comparative Government and Politics programs and initiativesRecommend strategies and approaches that will help the program effectively scale to support and encourage high usage across urban, suburban and rural districts geographically distributed. Support translating the existing PL model to effectively address the needs of AP teachers in that disciplineWork with the AP Higher Education team to co-develop and implement plans to raise college and university awareness of AP courses and exams in the subject areaAssist efforts to recruit college faculty and experienced AP teachers to serve as AP Readers; co-lead the planning and execution of discipline-specific AP Faculty Colloquia eventsCollaborate with pre-AP staff to develop a pipeline of resources to support the growth of AP Comparative Government and Politics across the globeAbout YouYou have:A Master's degree in Comparative Government and Politics (or a closely related field) required, doctorate strongly preferredExtensive AP classroom (or college equivalent) teaching experienceExperience with curriculum design and development (beyond an individual classroom)Experience with standardized assessment design or development (beyond an individual classroom)Experience with instructional design and implementation of professional learning for educatorsExcellent interpersonal and collaboration skills, including the ability to interact with staff at all levels and give and receive feedbackAbility to travel up to approximately 15%Experience with digital assessment (preferred)About College BoardCollege Board is a mission-driven not-for-profit organization that connects students to college success and opportunity. Founded in 1900, College Board was created to expand access to higher education. Today, the membership association is made up of over 6,000 of the world's leading educational institutions and is dedicated to promoting excellence and equity in education. Each year, College Board helps more than seven million students prepare for a successful transition to college through programs and services in college readiness and college success-including the SAT®, the Advanced Placement® Program, and BigFuture®. The organization also serves the education community through research and advocacy on behalf of students, educators, and schools.About Our ProcessApplication review will begin immediately and will continue until the position is filledWhile the hiring process may vary, it generally includes: resume and application submission, recruiter phone screen, hiring manager interview, performance exercise and/or panel interview, and reference checks. This is an approximately 8-week processAbout Our Benefits and CompensationCollege Board offers a competitive benefits and compensation program that attracts top talent looking to make a difference in education. As a self-sustaining non-profit, we believe in compensating employees equitably in relation to each other, their qualifications, their impact, and the relevant market.The hiring range for a new employee in this position is $80,000 to $130,000. College Board differentiates salaries by location so where you live will narrow the portion of this range in which you can expect a salary.Your salary will be carefully determined based on your location, relevant experience, the external labor market, and the pay of College Board employees in similar roles. College Board strives to provide our best offer up front based on this criteria.Your salary is only one part of all that College Board offers, including but not limited to:A comprehensive package designed to support the well-being of employees and their families and promote education. Our robust benefits package includes health, dental, and vision insurance, generous paid time off, paid parental leave, fertility benefits, pet insurance, tuition assistance, retirement benefits, and moreRecognition of exceptional performance through annual bonuses, salary growth over time through market increases, and opportunities for merit raises and promotions based on increased scope of responsibilityA job that matters, a team that cares, and a place to learn, innovate and thriveYou can expect to have transparent conversations about benefits and compensation with our recruiters throughout your application process.#LI-REMOTE#LI-GG1

Software Development Engineer, Developer Experience

Amazon, Raleigh, NC, US

DESCRIPTIONAre you a developer advocate? A builder passionate about incredible software? Are you committed to quality, agility, predictability, and consistency? How about having a great time designing the Future? We are looking for senior Software Development Engineers to help us make this vision a reality. Join us!!!Our team delivers software services and infrastructure for the Amazon networking OS. We are a builder tools team: we build tools for other builders. Our goal is improving the developer experience, by providing world-class tooling that empowers, enables, and fosters ideas. We champion great engineering practices - we make the right things common, common things easy, and ensure uncommon things are possible. We craft great tools: simple, intuitive, reliable, and "feel nice" - we reduce friction and increase output for the same input. Above all, customers come to us because we are a strong, high-quality, and dependable engineering org. We design the future and better their daily-lives. You will join us to influence, innovate, and raise the bar in this mission!Key job responsibilitiesYou will solve complex and ambiguous problems, efficiently and with high-quality. You will play a pivotal role in shaping the definition, vision, design, roadmap, development, and operationalization of customer-facing services. You will be given an outcome and the freedom to set the direction based on data driven decisions.In this role, you'll contribute to critical and highly-visible function within the AWS business. You will work alongside other talented builders, and across multiple teams. You have the opportunity to hire and shape the team to continue to outperform expectations. You will incorporate customer input and ensure consistency and intuitiveness of our services. You will build highly available and fault tolerant distributed systems. You’ll find this role engaging, challenging, and full of opportunities to learn and grow. You will have a large impact on AWS and the cloud computing industry.A day in the lifeYou must ensure our solutions meet the needs of our most important customers — our own developers. You will be a hands-on technical lead. You will work with customers to gather requirements and generate technical designs, and you will carry the project through all the software lifecycle stages. You’ll develop products that enable builders to develop and operate robust, high-quality software and safely, securely, and reliably deploy it. You will use your strong leadership and communication skills to mentor other engineers and provide training and support for our technologies. You will have access to senior leadership and engineering staff.About the teamWe serve many customers, and play a critical role and multiplying effect across Networking services. We run very lean and scale with the business, without repeated technical or operational burden. We use Rust, Go, Python (and many other things) in NAWS. We touch everything from embedded systems and kernel, to GRPC/Rest APIs and your favorite front-end stack (ours is React). We own and support every service across different verticals:* Product – We own solutions that provide visibility into business-driving metrics, aggregate information, trigger actions, and help leaders manage this domain.* Build and release – we own the CI/CD charter. We push commits through pipelines that compile binaries, build images, debug symbols, go through multiple stages of validation, and push updates to millions of devices across the Amazon network. We aim to simplify and reduce the time to release new content to the network, automate processes, etc.* Validation and qualification – builders use our testing frameworks to validate the OS. We own tooling for unit/integration/functional/system testing, and static analysis (but don’t own the tests). We aim to improve quality by reducing defects, increasing the expressiveness of the testing scenarios, and reducing feedback loop.* Infrastructure – we own and support datacenter labs with tooling that manages inventory, reservations, capacity auto-scaling/provisioning/recovery, sanity checks, etc. This is the underlying infrastructure of the ecosystem.We are open to hiring candidates to work out of one of the following locations:Raleigh, NC, USABASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming languagePREFERRED QUALIFICATIONS- 5+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $88,400/year in our lowest geographic market up to $200,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Applicants should apply via our internal or external career site.

Senior Software Development Engineer, Developer Experience

Amazon, Raleigh, NC, US

DESCRIPTIONAre you a developer advocate? A builder passionate about incredible software? Are you committed to quality, agility, predictability, and consistency? How about having a great time designing the Future? We are looking for senior Software Development Engineers to help us make this vision a reality. Join us!!!Our team delivers software services and infrastructure for the Amazon networking OS. We are a builder tools team: we build tools for other builders. Our goal is improving the developer experience, by providing world-class tooling that empowers, enables, and fosters ideas. We champion great engineering practices - we make the right things common, common things easy, and ensure uncommon things are possible. We craft great tools: simple, intuitive, reliable, and "feel nice" - we reduce friction and increase output for the same input. Above all, customers come to us because we are a strong, high-quality, and dependable engineering org. We design the future and better their daily-lives. You will join us to influence, innovate, and raise the bar in this mission!Key job responsibilitiesYou will solve complex and ambiguous problems, efficiently and with high-quality. You will play a pivotal role in shaping the definition, vision, design, roadmap, development, and operationalization of customer-facing services. You will be given an outcome and the freedom to set the direction based on data driven decisions. You will be part of a startup with the backing of a large company.In this role, you'll contribute to critical and highly-visible function within the AWS business. You will work alongside other talented builders, and across multiple teams. You have the opportunity to hire and shape the team to continue to outperform expectations. You will incorporate customer input and ensure consistency and intuitiveness of our services. You will build highly available and fault tolerant distributed systems. You’ll find this role engaging, challenging, and full of opportunities to learn and grow. You will have a large impact on AWS and the cloud computing industry.A day in the lifeYou must ensure our solutions meet the needs of our most important customers — our own developers. You will be a hands-on technical lead. You will work with customers to gather requirements and generate technical designs, and you will carry the project through all the software lifecycle stages. You’ll develop products that enable builders to develop and operate robust, high-quality software and safely, securely, and reliably deploy it. You will use your strong leadership and communication skills to mentor other engineers and provide training and support for our technologies. You will have access to senior leadership and engineering staff.About the teamWe serve many customers, and play a critical role and multiplying effect across Networking services. We run very lean and scale with the business, without repeated technical or operational burden. We use Rust, Go, Python (and many other things) in NAWS. We touch everything from embedded systems and kernel, to GRPC/Rest APIs and your favorite front-end stack (ours is React). We own and support every service across different verticals:* Product – We own solutions that provide visibility into business-driving metrics, aggregate information, trigger actions, and help leaders manage this domain.* Build and release – we own the CI/CD charter. We push commits through pipelines that compile binaries, build images, debug symbols, go through multiple stages of validation, and push updates to millions of devices across the Amazon network. We aim to simplify and reduce the time to release new content to the network, automate processes, etc.* Validation and qualification – builders use our testing frameworks to validate the OS. We own tooling for unit/integration/functional/system testing, and static analysis (but don’t own the tests). We aim to improve quality by reducing defects, increasing the expressiveness of the testing scenarios, and reducing feedback loop.* Infrastructure – we own and support datacenter labs with tooling that manages inventory, reservations, capacity auto-scaling/provisioning/recovery, sanity checks, etc. This is the underlying infrastructure of the ecosystem.We are open to hiring candidates to work out of one of the following locations:Raleigh, NC, USABASIC QUALIFICATIONS- 5+ years of non-internship professional software development experience- 5+ years of programming with at least one software programming language experience- 5+ years of leading design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience as a mentor, tech lead or leading an engineering teamPREFERRED QUALIFICATIONS- 8+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalent- Experience with large-scale distributed systems, multi-threaded programming, and virtualizationAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Business Analyst Intern

Allscripts, Raleigh

Instructional Systems Designer

One Call Medical, Inc., Raleigh

Instructional Systems DesignerWe're looking for colleagues who are ready to Think Big, Go Fast, Deliver Awe, and Win Together. These core values embody our diverse and inclusive culture and help us live out our mission of "getting people the care they need when they need it." Over the last 30 years, our company has established itself as the market leader in managed care for the workers' compensation industry. We are committed to making a positive impact in the lives of the injured workers we serve, and we have fun doing it. Salary Range: 55,700.00 - 83,500.00 SalaryThis compensation range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At One Call, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is 55,700.00 - 83,500.00 SalaryBenefits Summary: In return for your commitment to our company's mission, we offer a vast array of benefits to help support the whole you.Opportunities to work from home Competitive wages with opportunities to earn annual merit increases Paid development hours to use for professional and community development! Generous paid time off, 8 company holidays, and 2 personal days per year $1,000 Colleague Referral Program Enterprise Recognition Program rewarding colleagues for their extraordinary work Exclusive discounts on travel, activities, and merchandise via work discount program Colleague Assistance Program that provides free counseling and financial services Tuition Reimbursement Program including certifications Quantum Health: A healthcare navigation platform to help our colleagues make the best, most cost-effective healthcare decisions Medical, dental, and vision insurance Pre-Tax FSA and HSA health savings accounts 401(k) matching Company paid life insurance Company paid short term and long-term disability Referral program Healthcare concierge The One Call Foundation which aims to help colleagues during unexpected emergencies, from car accidents to natural disasters. JOB SUMMARY:The Instructional Systems Designer analyzes, recommends, develops, and supports innovative instructional solutions to meet a variety of educational needs using appropriate technology, grounded in educational theory and instructional design. Creates standard and custom training programs in multiple modalities, including traditional instructor-led courses, virtual (webinar) courses (synchronous and asynchronous distance learning), self-paced course materials, multi-media e-learning courses, and training programs that support end-user programs. GENERAL DUTIES & RESPONSIBILITIES: Follows best practices in technical development to ensure a consistent development process. Design and develop blended learning curriculums, courses, facilitator guides, job aids, software simulations, and criterion-based assessment tools to enable learning of new technology initiatives and solutions Designs effective instructional materials, interactions, simulations, and assessments to support the required instructional strategy. Author eLearning lessons, storyboards, exercises and supporting material either independently or in collaboration with other content developers and/or subject matter experts Will work closely with One Call stakeholders and subject matter experts to analyze learning and performance objectives and instructional strategies and solutions Responsible for analysis, design, development, implementation and evaluation and ongoing maintenance of training programs and course materials. Responsible for management, coordination, and troubleshooting of learning management systems/training portals, and training related websites and applications, including communication with internal and external users. Develop a solid understanding of One Call products and processes to complete tasks. Additional duties as assigned.EDUCATIONAL AND EXPERIENCE REQUIREMENTS:Bachelor's Degree required (in Instructional Design preferred), or equivalent work experience. Instructional Design or e-Learning Development Certification, Technical Writing, Web Design and Development, or the equivalent combination of education, training, and work experience. Contact or call center systems curriculum design experience preferred. Experience organizing complex information and content into a coherent and logical outline and narrative Experience with eLearning authoring tools: Captivate or comparable tools for developing interactive learning experiences Proven experience applying Adult Learning Theory to create courseware, including identifying learning objectives and outcomes, course scripts, and course storyboards Strong communication skills, especially written; able to translate complex concepts into appropriate language for a wide range of learners with varying backgrounds Experience using ADDIE development methods Most importantly, a passion for systems analysis, technology, and learning Reviews and accurately interprets technical documentation including use case scenarios, functional specifications, system specifications, and technical specifications as they pertain to course development. Follows best practices in project management to develop and track project schedules using a consistent project management methodology Uses current and state of the art tools and technologies for the development, maintenance, production, and distribution of multi-media training materials / web-based training content. GENERAL KNOWLEDGE, SKILLS & ABILITIES:Thorough knowledge of instructional design principles and methodology. Understanding of adult education concepts. Practical experience using information design and mapping concepts. Experience managing learning in an LMS, Cornerstone preferred. Ability to complete voice narrations for learning modules. Skill in preparation of course material for all training modalities (written manuals, online content, etc.). Skill in developing training assessments that effectively measure learner comprehension and evaluations for feedback to make improvements based on results. Project management skills, including scope definition, risk assessment, estimating, and reporting; ability to prioritize and complete tasks; strong time management skills with a proven ability to meet deadlines. Written and verbal communication skills, including editing course content for correct punctuation, syntax, and grammar. Creativity and an aptitude for graphic and visual design appropriate to the business environment and training audience. Team skills, including the ability to establish and maintain effective working relationships with all levels within the organization, internally and externally. Flexibility, versatility, dependability. Strong analytical and problem-solving skills. Ability to function well in a high-paced and at times stressful environment. Proficient with the Microsoft Office Suite. Collaboration expedience with training department management to define resource requirements. Proficiency in providing verbal and written status updates for projects as required. Takes a lead role in developing a strategy, managing, and administering learning management systems/training portals, and training related websites and applications (i.e. - intranet, extranet). Skill using development tools and technologies. Expert skill level with all development tools and technologies. Works with minimal supervision. Typically requires a minimum of 1-3 years of experience in instructional design, course development, technical communications, or a related field. PHYSICAL/EMOTIONAL DEMANDS & WORK ENVIRONMENT: For roles located in office or home settings; this job is primarily sedentary and may involve repetitive motions; the employee is regularly required to sit, use hands and fingers, speak, and hear. The employee is occasionally required to stand, walk, and lift objects (up to 10lbs weight; up to 4 ft. height). Specific vision abilities required by this job include ability to see things from a close distance and ability to adjust focus The work environment utilizes florescent lighting; noise level is moderate. The emotional demand of the job may cause undue stress from, but not limited to, moderate/heavy workload. Reasonable accommodations will be individually assessed and possibly made to enable individuals with disabilities to perform the essential functions of the position. Please be advised this job description is subject to change at any time.

100% Remote-GIS Technical Writer

Beacon Hill Staffing Group, LLC, Raleigh

Note: This is a 100% Remote position. Selected Candidates will be working PST Hours.One of our clients in Los Angeles, California is looking for a Global Information Security (GIS) Technical Writer with the following skills and experience: This position will create technical documentation and continuous with requests and prioritization provided by executive management. These priorities are driven in consultation with the Sr. IT Security Specialist, Compliance and segment management team. Established deadlines for reporting metrics/KPIs exist and this role is expected to prepare those reports according to the timeline with sufficient time for the management to review/approve.Basic Qualifications:3+ years of technical writing experience Knowledge of compliance requirements and best practices across all IT security domains (e.g., Identity and Access Management; Security Architecture and Engineering; Security Operations). Knowledge of compliance requirements and best practices across all IT security domains (e.g., Identity and Access Management; Security Architecture and Engineering; Security Operations). Payment Card Industry, Domestic and International Privacy regulations. Knowledge and experience with diverse IT architectures and enterprise IT data centers, external hosted services and cloud computing environments used to dispense financial and accounting services. Knowledge of configuration management, change control/problem management integration, risk assessment and acceptance, exception management and security baselines (e.g. COBIT, CIS Baselines, NIST, vendor security technical implementation guides, etc.). Write and/or edit technical documents, including policies, Standard Operating Procedures, and work instructions. Develop outlines and drafts for review and approval by technical engineers, developers and compliance management ensuring that final documents meet applicable technical industry and compliance standards. Translate IT application/technical process information into user-friendly content. Provide expertise in the creation, implementation and maintenance of appropriate policies, and procedures to be compliant with applicable technology, regulatory and compliance requirements including SOX, CCPA,PII, PCI (SOC 1 Type II) SOC 2 Assist in the policy lifecycle by monitoring changes to the standards and regulatory landscape as it pertains to the organization. Consult relevant regulatory, information sources and resources, technical documents, to obtain background information, and verify pertinent guidelines and regulations governing technical documentation deliverables are applied. Manage the tracking, monitoring and document control of technical documents.Preferred Qualifications:Experience in technical documentation and presentation skills. Prior experience working within a global Media or entertainment organization, supporting enterprise level Accounting and finance departments.Interested candidates may submit their resume online or call at 310-906-4780 for further information regarding the position.Beacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.Company Profile:Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future™

Expert Technical Writer

Allscripts, Raleigh

AllscriptsWelcome to Veradigm! Our Mission is to be the most trusted provider of innovative solutions that empower all stakeholders across the healthcare continuum to deliver world-class outcomes. Our Vision is a Connected Community of Health that spans continents and borders. With the largest community of clients in healthcare, Veradigm is able to deliver an integrated platform of clinical, financial, connectivity and information solutions to facilitate enhanced collaboration and exchange of critical patient information.Veradigm Payer Veradigm understands that managed care organizations, pharmacy benefit managers (PBMs), insurance companies, health plans, and other payers need to balance controlling costs with the goal of providing the highest quality of care and optimizing health outcomes for their members.Solutions from Veradigm Payers:Deliver insights to drive quality outcomes cost-effectivelyImprove efficiency for themselves, their providers, and their members through high-speed clinical data exchangeImpact point-of-care decision making positively by integrating payer guidance and prior authorization management directly in each healthcare providers existing workflowJob Summary:An Expert Technical Writer has expertise in and mastery of an area of writing, editing, or software. Writers in this role assist other writers and project team members to solve complex issues. An Expert Technical Writer may be a team leader. An Expert Technical Writer has mastered a specific focus in technical communication.There are two types of Expert Technical Writer in the department.A person who is responsible for research, cost analysis, and implementation of the latest technologies that help the content and education team stay competitive.A person who is a key resource and writer for one or several healthcare applications produced by the company.An Expert Technical Writer can discuss publication and software interface issues with developers and higher management. This person can be a trainer, consultant, and mentor to all department members. This person is also responsible for writing complex documentation assignments. The Expert Technical Writer may also choose to prepare for a managerial career path inside or outside the department or a development career path outside the department.What you will contribute:Fully understands the product delivery life cycle and helps advance the documentation process within it.Plans, writes, and performs other development tasks for complex documentation deliverables and projects.Develops and documents application process workflows for assigned features.Has an intricate understanding of the features of the product. Understands the overall features of the product and has advanced comprehension of the application(s) to which they are assigned including the relationship to other applications.Monitors defect tracking for documentation defects; responds promptly to correct or reassign errors and report the outcome.Participates in and/or facilitates the departments team committees and task forces.Mentors and trains less experienced writers in technical communication skills.Follows best practices for documentation user experience and quality assurance and finds ways to incorporate those practices throughout the department.Prepares special reports and knowledge shares.Can lead a team of writers, oversee their work, and report their status to the Development Manager.Keeps the release coordinator informed of progress or is a release coordinator and manages projects to completionResearches new documentation technologies as they apply to current and future needs of the department.Writes whitepapers on proposed new technologies for the department.Consults with development on implementation of documentation technology interfaces to applications in order to choose the best Help format or to makes decisions on consistency, form and function.Tests new technologies and reports to senior management on feasibility.Provides suggestions and methods for applying technical concepts to documentation deliverables.Conducts training sessions on new software and acts as a resource for all questions on new technologies.Facilitates documentation walkthrough meetings with project team members.Creates and updates documentation style sheets, templates, and guidelines.Maintains the teams intranet sites. May serve as systems administrator.Researches user feedback on documentation deliverables that incorporate the new technologies.Perceives what documentation does not fit client needs and identifies design of documentation to fit client needs as output formats for new platforms (such as iPad and iPhone) evolve.The ideal candidate will have:Bachelor's Degree or equivalent Technical / Business experience RequiredMA/MS degree in one of the following disciplines: Technical Communication,English, Journalism, Instructional DesignpreferredEvidence of continuing education courses in current and advanced technical communication areas, software language, and competitive healthcare software data required7+ years relevant work experience; 2-3 years at the Senior level or equivalent experience PreferredTechnical Communication certification offered by an educational institution Preferred #LI-TS1 Enhancing Lives and Building CareersVeradigm believes in empowering our associates with the tools and flexibility to bring the best version of themselves to work and to further their professional development. Together, we are In the Network. Interested in learning more?Take a look at our Culture, Benefits, Early Talent Program, and Additional Openings.We strongly advocate that our associates receive all CDC recommended vaccinations in prevention of COVID-19.Visa Sponsorship is not offered for this position.Veradigm policy is to provide equal employment opportunity and affirmative action in all of its employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation or gender identity or expression or any other legally protected category. Applicants for North American based positions with Veradigm must be legally authorized to work in the United States. Verification of employment eligibility will be required as a condition of hire. Veradigm is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse and inclusive workforce.From a "VEVRAA Federal Contractor" We request Priority Referral of Protected VeteransThis is an official Veradigm Job posting. To avoid identity theft, please only consider applying to jobs posted on our official corporate site.Thank you for reviewing this Veradigm opportunity! PI240042064