Customer Experience Manager Salary in New Haven, CT

Job DescriptionIf you're looking for a meaningful career, you'll find it here at Webster. Founded in 1935, our focus has always been to put people first--doing whatever we can to help individuals, families, businesses and our colleagues achieve their financial goals. As a leading commercial bank, we remain passionate about serving our clients and supporting our communities. Integrity, Collaboration, Accountability, Agility, Respect, Excellence are Webster's values, these set us apart as a bank and as an employer. Come join our team where you can expand your career potential, benefit from our robust development opportunities, and enjoy meaningful work!This role is responsible for all functions, staff, and daily operations within a banking center. They are responsible for implementing the Webster banking center network strategy, which includes achievement of sales, customer service, P&L management, operations, and colleague development goals while also contributing to the achievement of District goals. This role is tasked with acquisition, integration, and optimization of new and existing client relationships. The colleague must develop and maintain a strong level of partnership with segment and line of business partners through collaboration and communication. Duties & Responsibilities* Consistently meet/exceed all sales goals, retention goals, and Superior Service Quality (SSQ) standards.* Develop, implement, and manage a detailed business plan and participate in establishing team sales and service goals.* Expand and retain client relationships, actively cross-sell and resolve client issues. Support segmentation strategy with existing clients by implementing sales, retention and other bank initiatives to support Banking Center's growth and profitability objectives * Identify, cultivate, and support key customer segment relationships through focused sales and referral activity* Maintain a working knowledge of all Webster asset, liability, and partner products and services as well as alternative delivery channels.* Coach, develop and hold team accountable by demonstrating leadership skills and modeling the way* Utilize and model usage of all available sales tools and resources.* Ensure timely completion of audits with an expectation to meet/ exceed branch operations review requirements* Ensure compliance with Federal and State laws as well as bank policies and procedures. * Schedule all branch employee shifts to meet customer service needs; provides flexibility of coverage for the banking center.* Drive high performance by holding team accountable for superior results. Enhance employee engagement by providing team with coaching, support, timely and constructive performance feedback. Provide opportunity in career growth and recognize and reward employees for accomplishments.* Execute on effective colleague onboarding, training new colleagues on policies, procedures and all banking center operational duties/responsibilitiesREQUIREMENTS:* High school diploma/GED required; Bachelor's degree preferred.* 5-7 years of banking experience, with a proven track record in leadership, customer service, managerial, communication and organization skills.* Intricate knowledge of retail banking products and services.* Strong customer service skills, relationship building, organizational, computer skills, comfortable with current technology, and communication skills.The estimated salary range for this position is $70,000.00 to $115,000.00 USD annually. Actual salary may vary up or down depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position is eligible for incentive compensation.#LI-MM1All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Some opportunities happen only once in a lifetime - like a job where you have the extraordinary opportunity to change lives. At Alexion, such opportunities arise through our unwavering mission to serve patients and families affected by rare diseases. These patients are our guiding star, and we act with integrity, urgency, and discipline because we know their lives are at stake. Alexion Rare Disease Unit is a division of AstraZeneca focused on serving patients and families affected by rare diseases through the discovery, development and commercialization of life-changing therapies.This is what you will do:The Sr Manager Customer Operations role sits within our supply chain organization with expertise in overseeing order processing, customer master data management, inventory control and quality records. The ideal candidate will be skilled in leading teams to meet supply chain KPIs and committed to optimizing supply chain processes to guarantee efficient operations and exceptional patient service.The Customer Operations Senior Manager is responsible for managing tactical operations activities to Canada & LATAM with responsibility for handling the day-to-day activities for the Customer Operations team, working to build strong customer relationships through proactive communication and key outcome indicators, as well as conducting regular customer reviews.You will Develop close working relationships with stakeholders (Commercial, Patient Services, Quality, Distribution, Planning) in order to support their agenda for growth and process improvement. Closely monitor the inventory levels across all products in the Americas region. Work with Supply Planning, Quality, Regulatory and Commercial to ensure proper communication and actions for supply continuity. You will lead supply chain transformation activities across all of Alexion Americas Customer Operations (Canada, LATAM and US), manage project items, local, regional, and global, and deliver on timelines and tasks adhering to project deliverable objectives and dates.You will be responsible for:Lead a team of 3 LATAM & Canada Customer Operations specialists by coordinating daily operations and establishing objectives that support department, affiliate and company goalsSupporting transition of LATAM Alexion RDBU operation to AstraZeneca MC's.Supporting GATM and PTA centralization programs across AmericasManage suppliers contracts, budget, purchase orders and invoices across AmericasManage internal inventory control and counts of our products with the customers and wholesalers to guarantee the availability of our products to the patients that are in treatmentCordinate actions required to mitigate inventory due to reduced supplySupport product launch readiness initiatives that relate to Americas Customer OperationsManage Quality Management records as change controls. deviations, supplier recordsPartner with REMS/RSET team for REMS programs, internal/external audits and other various projects or process improvements initiated by internal and external stakeholdersWorking closely with other teams such as Sales, Patient Services, Finance, Credit Management, Distribution, QA, Regulatory and Contracts. Understanding processes and making recommendations to improve overall team efficiency in alignment with local requirements, and ensuring every patient is treated on time every timeExpense control and aligning with budgetSupport Americas Director of Customer Operations in leading and delivering supply chain transformation efforts.Ensure the strictest compliance of all compliance requirements within the function.You will need to have:Bachelors Degree, preferably with a business or science concentration5 years of experience in the pharmaceutical industry with a strong, successful track record in customer operations and distribution environmentsStrong project management skills and ability to manage multiple projects simultaneouslyFamiliarity with ERP systems (SAP) and Quality Management systemsComputer knowledge, with MS Office (Word, Excel, Outlook)Ability to work in a multi-cultural matrix environmentThe duties of this role are generally conducted in an office environment.As is typical of an office-based role, employees must be able, with or without an accommodation to: use a computer; engage in communications via phone, video, and electronic messaging; engage in problem solving and non-linear thought, analysis, and dialogue; collaborate with others; maintain general availability during standard business hoursWe would prefer for you to have:Post-graduation or MBA preferredPreferable Six Sigma certificationSolid Knowledge and experience in the Supply Chain Management in a multinational companyFluency in Spanish or Portuguese is an advantagePrevious experience in international export markets is an advantageDemonstrate critical thinking, problem solving, collaboration and analytical skillsGood communication skill and interpersonal relations skills, sense or urgencyExcellent administration and organizational skillsWhen we put unexpected teams in the same room, we unleash bold thinking with the power to inspire life-changing medicines. In-person working give us the platform we need to connect, work at pace and challenge perceptions. That's why we work, on average, a minimum of three days per week from the office. But that doesn't mean we're not flexible. We balance the expectation of being in the office while respecting individual flexibility. Join us in our unique and ambitious world. AstraZeneca requires all US employees to be fully vaccinated for COVID-19 but will consider requests for reasonable accommodations as required by applicable law.AstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.#LI-MB1 #HYBRIDAstraZeneca embraces diversity and equality of opportunity. We are committed to building an inclusive and diverse team representing all backgrounds, with as wide a range of perspectives as possible, and harnessing industry-leading skills. We believe that the more inclusive we are, the better our work will be. We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics. We comply with all applicable laws and regulations on non-discrimination in employment (and recruitment), as well as work authorization and employment eligibility verification requirements.

The Retail Store Manager is directly responsible for the day-to-day operations of the store including leading and motivating the store team to meet sales and profitability goals, ensuring that service delivery expectations are consistently met, managing inventory levels, and ensuring that the store is compliant with all regulations. Responsibilities & Duties Lead the day-to-day operations of the dispensary, including effective staffing and scheduling, staff compliance with non-negotiable sales standards and inventory management. Ensure that the store is compliant with all regulations. Develop and motivate the store team to meet and exceed retail sales and profitability goals while providing excellent customer service. Communicate sales performance to store teams daily and identify sales goals for employees. Implement visual standards and marketing initiatives at the store level. Build relationships with retail partners, vendors, and suppliers. Represent the store at industry events and trade shows. Behaves in a manner that is positive, productive, cooperative, and encourages teamwork. Follows safety guidelines and regulations, champions safety culture. Performs other duties as assigned. Qualifications & Skills Must be at least 21 years of age. High school diploma or GED required/bachelors degree in business management or hospitality preferred. Previous retail, hospitality, and/or customer service experience required. At least 5 years of leadership experience required, preferably in a high-volume retail environment. Proficient computer skills required; POS software and cash management experience required. Fluency with Microsoft Office 365, especially Excel; knowledge of pivot tables and basic formulas required. Basic math skills including adding and subtraction required. Outgoing, friendly, and enthusiastic attitude required. Must have a reliable personal vehicle. Competencies Attention to Detail Ability to perform monitoring and maintain compliance with complex regulations. Confidentiality Ability to maintain confidentiality when handling sensitive information. Customer Relations Ability to provide professional customer service and positively represent the Insa brand. Leadership - The ability to effectively lead others in achieving stated duties and assignments. The degree to which the manager demonstrates a positive example in leading staff toward achievement of company goals and mission. Physical Requirements Ability to stand and walk for an 8+ hour shift. Ability to lift and carry up to 50lbs occasionally. Ability to stoop, kneel, and bend at the waist. Visual acuity is needed for viewing computer screens and fine print. Workplace Environment Busy retail environment with moderate noise level. Indoor/outdoor environment with exposure to seasonal temperature changes. High volume work during peak hours, events, and holidays.

Center 3 (19075), United States of America, McLean, VirginiaSenior Manager, Information Security Office (ISO) ConsultantAt Capital One, you will help consult on initiatives, programs, and projects to raise their game in Information Security. You are pragmatic and practical in your understanding of risk and security, but also willing to know when to pull in experts and escalate. You collaborate and innovate with other teams within Capital One to push the envelope. You are comfortable with Cloud Service technologies like Storage Services, Security & Access Control Management, Container Services, and API Implementation and Management. You are familiar with various Cloud computing models to include IaaS, PaaS, and SaaS along with their architectural differences. Security is essential to what we do here, from protecting our customers to our associates.Responsibilities:The Senior Manager, ISO Consultant will provide cyber security architecture advisory support needed to build the Technology & Business capabilities on a novel Modern platform, that will enable customer set-up, use, and management of a Capital One Credit Card, including Data Product. In this role, the responsibilities will include:Act as a central Information Security point of contact for the Commercial line of businessCoordinate and execute proactive Information Security consulting to the business and technology teams covering Infrastructure Security, Resiliency, Data Security, Network Architecture and Design, and User Access ManagementServe as an expert in Capital One's Information Security capabilities, solutions, policies, procedures and standardsCollaborating with enterprise cyber teams and tech architects in defining and driving the cyber architecture strategy and guiding principles for the architecting and designing of the modern platforms.Support security architecture and implementation needs for technology modernization effortsOverseeing all cyber related dependencies across the multiple components being built for the modernization effort.Influence customers to leverage security capabilities and solutions to shift and integrate security to the left in the development processesEscalate and manage cyber security riskProvide ad hoc support on special Information Security hot topics for the businessProvide regular updates to executive leadership with your line of business on the overall Information Security health and risk environmentWork with line of business leadership to anticipate their objectives and needs to better serve the line of businessSupport the team on collectively mapping technologies to a standardized framework in order to identify and execute on best practices in risk reduction through the configuration of cybersecurity tools and platforms.Support the development, modification, and use of capability, risk, or threat classification frameworks and standardization methodologies to facilitate the conduct of correlative capability, maturity, and effectiveness evaluations.Support data validation and communications on the impact of identified operational, compliance, process, control, and tooling gaps and potential remediation courses of action to multiple audiences, including leadership, to support the enhancement of their cybersecurity postures.About You:You have a desire to work in a very fast moving, forward leaning, and modern computing environmentYou have a deep passion for Securing modern computing platformsYou have a strong desire to continually learn about new technologiesYou possess strong conceptual thinking and communication skillsYou are able to work well under minimal supervisionYou are a demonstrated leader with team-oriented interpersonal skills and the ability to interface effectively with a broad range of people and roles, including upper management, IT leaders, and technology vendorsYou maintain calmness and clarity of thought under pressure and ability to maintain confidentialityYou have a deep understanding of strategic business objectives and the ability to drive results toward those objectivesBasic Qualifications:High School Diploma, GED or equivalent certificationAt least 8 years of experience working in cybersecurity or information technologyAt least 7 years of experience providing guidance and oversight of cyber security conceptsAt least 7 years of experience performing cyber security risk assessments or security architecture reviewsAt least 4 years of experience with cloud securityPreferred Qualifications:Bachelor's Degree6+ years of experience in securing a public cloud environment (e.g. AWS, GCP, Azure)Professional certifications such as AWS Certified Solutions Architect or Certified Information Systems Security Professional (CISSP)At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $234,700 - $267,900 for Sr Manager, Cyber TechnicalSan Francisco, California (Hybrid On-Site): $248,700 - $283,800 for Sr Manager, Cyber TechnicalCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Position Summary The Assistant Retail Store Manager is responsible for assisting the Retail Store Manager in the day-to-day operations of the dispensary. This includes managing the sales floor, managing inventory, and providing customer service. The Assistant Retail Store Manager also plays a key role in training and developing new employees. Responsibilities & Duties Manage the sales floor and ensure that customers receive a high level of service. Manage inventory and ensure that product levels are always sufficient to meet demand. Train and develop new employees. Conduct performance reviews and provide feedback to employees. Resolve customer complaints. Complete administrative tasks as needed. Comply with all state and local regulations related to cannabis retail. Behave in a manner that is positive, productive, cooperative, and encourages teamwork. Follows safety guidelines and regulations, champions safety culture. Performs other duties as assigned. Qualifications & Experience Must be at least 21 years of age. High school diploma or GED required. Previous retail, hospitality, and/or customer service experience required. At least 3 years of leadership experience required, preferably in a high-volume retail environment. Basic computer skills required; POS software and cash management experience required Fluency with Microsoft Office 365, especially Excel; knowledge of pivot tables and basic formulas required Basic math skills including adding and subtraction required Outgoing, friendly, and enthusiastic attitude required Must have a reliable personal vehicle Competencies Attention to Detail Ability to perform accurate transactions and maintain compliance with complex regulations. Confidentiality Ability to maintain confidentiality when handling sensitive information. Customer Relations Ability to provide professional customer service and positively represent the Insa brand. Management Effectiveness Ability to supervise and direct people and resources to meet department goals. Ability to motivate others, respond to changing conditions, communicate effectively, and set a positive example of Company core values for others. Physical Requirements Ability to stand and walk for an 8+ hour shift. Ability to lift and carry up to 50lbs occasionally. Ability to stoop, kneel, and bend at the waist. Visual acuity is needed for viewing computer screens and fine print. Manual dexterity needed for performing transactions. Workplace Environment Busy retail environment with moderate noise level Indoor/outdoor environment with exposure to seasonal temperature changes High volume work during peak hours, events, and holidays

West Creek 6 (12076), United States of America, Richmond, VirginiaManager, Software Engineering, Full StackDo you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who solve real problems and meet real customer needs. We are seeking Full Stack Software Engineers who are passionate about marrying data with emerging technologies. As a Capital One Manager Software Engineer, you'll have the opportunity to be on the forefront of driving a major transformation within Capital One. What You'll Do: Lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the companyShare your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering communityCollaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowermentUtilize programming languages like JavaScript, Java, HTML/CSS, TypeScript, SQL, Python, and Go, Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and servicesBasic Qualifications: Bachelor's DegreeAt least 6 years of experience in software engineering (Internship experience does not apply)At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud)At least 2 years of people management experiencePreferred Qualifications:Master's Degree7+ years of experience in at least one of the following: JavaScript, Java, TypeScript, SQL, Python, or Go3+ years of experience with AWS, GCP, Microsoft Azure, or another cloud service4+ years of experience in open source frameworks5+ years of people management experience2+ years of experience in Agile practicesAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $201,400 - $229,900 for Manager, Software EngineeringCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Grocery Outlet is seeking experienced grocery and retail managers who understand their stores inside and out to independently run a Grocery Outlet location.Grocery Outlet partners with top local retail leaders who are interested in moving beyond management to operate their own Grocery Outlet location and share in the profits that their store generates.Operating a Grocery Outlet Requires:• Strong decision making to do what is right for your store (ordering, merchandising, staffing, etc.)• Responsibility for total store operations including complete management of the P&L• Creating staffing models, hire, train and retain employees• Utilizing an existing distribution channel to customize your product offering for your community• Local organization partnerships to make a difference in your community• Strong drive and motivation• Being an ambassador for Grocery OutletQualifications:• 4 years of retail management experience• Experience overseeing a large team including hiring and training• Detail orientated, analytical, ability to think quickly and extremely results orientated• Creative problem-solver• Experience with merchandising displays• Interest in autonomy and being able to make your own decisions for your retail storeAbout Grocery Outlet:Grocery Outlet Bargain Market is one of the largest extreme-value grocery retailers in the United States. We are a Family oriented, rapidly growing company with over 460 stores open and operating. We've been helping customers save big since 1946. That's when our founder, Jim Read, opened his very first store and today, the third generation of the Read family is leading the way. We currently have over 460 stores across the West Coast and Mid-Atlantic and trade publicly on Nasdaq.Grocery Outlet Privacy Policy - https://www.ownagroceryoutlet.com/privacy-policy/

Center 3 (19075), United States of America, McLean, VirginiaSr. Manager, Risk Guide - Emerging Payments (ESR)The Enterprise Services Business Risk Office provides risk management support to several lines of business including: Tech, Digital, Brand, Enterprise Supplier Management, Capital One Ventures, External Affairs, Capital One Software (COS) and Enterprise ML. We are on the cutting edge of risk management and provide support for new and emerging technologies as well as critical business strategies. Capital One has taken a bold journey to build a technology company, while operating in a complex, highly regulated business. As a Risk Guide supporting Emerging Payments, you will partner with colleagues across Emerging Payment product, design and tech to deliver results that have a direct impact on customer experience and implement risk solutions to ensure Capital One's continued stability and success. You should consider this role if you're someone who enjoys wearing multiple hats and working with a variety of teams and risk advisors across the enterprise. This role operates within a dynamic environment with changing conditions and a core component of success is building relationships and influencing decision makers with grounded information. In this role you'll need to manage multiple deliverables at the same time while maintaining a high level of attention to detail and clear communication.Responsibilities:Partner with the Emerging Payments team in the development and execution of the Emerging Payments risk office vision and deliver on enterprise and team objectives.Partner with the Emerging Payments Risk team and the Emerging Payments Product and Tech team to deliver on the identification and development of risks, issues, and/or mitigation plans to ensure the business implements needed changes and addresses areas of exposure.Develop and help to deliver senior level risk management reporting and communicationsCollaborate effectively with colleagues, stakeholders, and leaders across multiple organizations to achieve strategic objectivesCoordinate program-related activities and deliverables to ensure effective collaboration within the team and across stakeholder groupsContinuously look for ways to improve and innovate in our approach to risk management.Establish and maintain relationships with Enterprise Services process owners, process managers, and vertical risk advisors?Basic Qualifications:Bachelor Degree or Military ExperienceAt least 5 years of experience in Risk Management, Product Management, Process Management, Project Management or Cloud Risk ManagementAt least 5 years of Compliance, Legal, Regulatory or Operations experienceAt least 2 years of experience in Technology or CybersecurityPreferred Qualifications:Masters Degree or military experience5+ years of Project Management experience leading cross functional projects and programs in Risk5+ years of experience supporting, partnering and interacting with internal business clients5+ years of Risk Management experience (Financial Services, Payments, Technology, Digital, Audit, Compliance)Professional certifications within risk management or assurance (Certified Risk Management Professional, Certified Internal Auditor).At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, Cyber Risk & AnalysisCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

Center 3 (19075), United States of America, McLean, VirginiaSenior Manager, Technical Program Management - Enterprise DataAre you interested in leading programs that deliver on critical business goals and build large scale products & platforms?About Capital One: At Capital One, we're changing banking for good. We were founded on the belief that no one should be locked out of the financial system. We're dedicated to helping foster a world where everyone has an equal opportunity to prosper. We're a bank, but we don't think like one. We're always thinking about what's next, about how we can innovate and inspire, and about how we can develop the tools our customers need to improve their financial lives - by leveraging best in class technology. That's where you come in. About the team: As the Senior Manager of Technical Program Management in Capital One's Enterprise Data and Machine Learning (EDML) division, you'll be at the forefront of driving innovation and efficiency in our Data API ecosystem. Your role involves collaborating closely with cross-functional teams to define, prioritize, and execute on API initiatives, setting strategic direction, ensuring alignment with business objectives, and driving continuous improvement in API development processes. You'll be responsible for establishing best practices, fostering a culture of innovation, and delivering high-quality data products that meet the evolving needs of our customers and partners. Additionally, expect to play a key role in stakeholder engagement, driving adoption, and ensuring the scalability, reliability, and security of our data APIs.In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve.Our Senior Manager TPMs have:Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycleAbility to define the strategic direction for cross LOB API initiatives, aligning them with business objectives and market trends. Oversee the planning, execution, and delivery of API projects, ensuring they are completed on time, within budget, and meet quality standards.Exceptional communication and collaboration skillsExcellent problem solving and influencing skillsA quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinkerAbility to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representativesDeep focus on execution, follow-through, accountability, and resultsExceptional cross-team collaboration with product management, engineering, design, and other stakeholders to prioritize features, resolve dependencies, and ensure alignment across teams; able to work across different functions, organizations, and reporting boundaries to get the job done.Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partnersBasic Qualifications:Bachelor's degreeAt least 5 years of experience managing technical programsPreferred Qualifications:5+ years of experience designing and building data-intensive solutions using distributed computing3+ years of experience in building distributed systems & highly available services using cloud computing services / architecture - preferably using AWS3+ years experience building highly scalable mobile products & platforms3+ years of experience with Agile delivery3+ years experience delivering large and complex programs - where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables, and unblock teams to land business impactExperience in building systems & solutions within a highly regulated environmentBachelor's degree or higher in a related technical field (Computer Science, Software Engineering)At this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $199,100 - $227,200 for Sr. Manager, Technical Program ManagementCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

West Creek 3 (12073), United States of America, Richmond, VirginiaManager, Software Engineering, Back End (People Leader)Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Back End Software Engineers who are passionate about marrying data with emerging technologies. As a Capital One Software Engineer, you'll have the opportunity to be on the forefront of driving a major transformation within Capital One.What You'll Do: Lead a portfolio of diverse technology projects and a team of developers with deep experience in distributed microservices, and full stack systems to create solutions that help meet regulatory needs for the companyShare your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, mentoring other members of the engineering community, and from time to time, be asked to code or evaluate codeCollaborate with digital product managers, and deliver robust cloud-based solutions that drive powerful experiences to help millions of Americans achieve financial empowermentUtilize programming languages like Lua, Java, SQL, Node, Go, and Open Source RDBMS and NoSQL databases, Container Orchestration services including Docker and Kubernetes, and a variety of AWS tools and servicesBasic Qualifications: Bachelor's DegreeAt least 6 years of professional software engineering experience (Internship experience does not apply)At least 1 year experience with cloud computing (AWS, Microsoft Azure, Google Cloud)At least 2 years of people management experiencePreferred Qualifications:6 + years of experience in at least one of the following: Lua, Java, Go, or Node.js2+ years of experience with AWS, GCP, Azure, or another cloud service4+ years of experience in open source frameworks5+ years of people management experience2+ years of experience in Agile practicesAt this time, Capital One will not sponsor a new applicant for employment authorization for this position.The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.New York City (Hybrid On-Site): $201,400 - $229,900 for Manager, Software EngineeringCandidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.For technical support or questions about Capital One's recruiting process, please send an email to [email protected] One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).