Project Coordinator Salary in Jersey City, NJ

The Opportunity:In this role, you will be involved in IT project coordination activities, project portfolio management, project status reporting, resource planning, communications management, and administrative project work support activities. The IT project coordinator will work with the IT Infrastructure team, Real Estate team, and Project Managers focusing on activities including the conversion of existing corporate IT Infrastructure to the new company's IT Infrastructure in support of an acquisition, site decommissions, business unit moves or changes, and new site openings.About the Role:Draft and create project artifacts such as project plans, project charter, functional requirements, testing plans and documentation.Facilitate and manage the team's project roadmap and plans and ensure they are up to date.Oversee and coordinate project planning and completion of assigned tasks, collect status updates and communicate those updates, issue resolution, communication, and relationship management.Participate in cross-functional team meetings and project execution.Take meeting notes, document action items, and follow up on tasks.Help organize and standardize different document types.Communicate with project team members regarding key projects.Develop PowerPoint presentations associated with status updates and other project related communicationsAbout you:2 years' experience in a coordinator or assistant project management roleExperience supporting IT infrastructure projects that include at least some of the following technologies is a must: networks, desktops, virtual desktops, printers, cabling, servers, WAPs, etc.Strong technical aptitude and ability to learn new systemsOrganizational skills and attention to detailAbility to multitask and manage competing prioritiesDemonstrate willingness to take on new tasks and responsibilities as they ariseProfessional written and verbal communication abilitiesExperience in using Microsoft Office 365 productivity tools - Word, Excel, PowerPoint, Teams, VisioKnowledge of project management software tools like Jira, MS Project is a plusBachelor's degree preferably in Information Systems, Computer Science, or a related fieldWork location and hours:This is a hybrid job so you would be expected to be in either Jersey City or Midtown Manhattan for 3 or 4 days a week initially.

About CWSImagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.PurposeResponsible for the development, implementation and oversight of the Mentoring Program. The case manager ensures program quality and performance related to recruiting, screening, matching, monitoring and closing the relationships with the mentor and child, and communicates with the mentor, parent/guardian, and the child throughout the relationship. ResponsibilitiesRecruit, orient and arrange for appropriate training for mentors.Provide intake and assessment for refugee youth (mentee) referred to the program.Match mentee with mentors.Prepare mentee and parent/guardian for program participation.Perform and oversee participant screening, training, matching support and supervision, recognition, and closure activities. Maintain ongoing contact and supervision of mentors/mentees.Periodically assess quality of match and share resources, advice, solutions to relationship challenges and opportunities with mentors/mentees, parents, or guardians.Manage the planning and implementation of mentor/mentee group events.Coordinate and conduct community outreach, workshops, and community presentations in coordination with the CRS Program Coordinator. Provide case management services as needed.Coordinate with area social service providers to maximize services to mentees.Maintain case files on all case management clients.Document activity related to mentees' attendance, performance, and evaluation.Maintain relative reports and statistics related to mentee activities and program services.Responsible for staying abreast of new resources available and to changes made to existing programs and services in the area. Responsible for entering accurate client information, case notes in a timely manner, and all other required forms and documents.Maintain an active list of mentees and their individual service agreements to ensure that identified objectives are met. Perform other related duties as requested. Qualifications.Education: Bachelor's degree and/or equivalent professional experience with emphasis in social work or related and/or equivalent work experience.Experience: Minimum of four years' experience in working with youth, mentoring programs, and case management services. Minimum two years experience working with refugee and immigrant populations.Other Skills: Proficient in Microsoft Office applications. Flexibility to work evenings and weekends as assigned.Spanish required (spoken and written). Excellent interpersonal skills, the ability to work independently, and as part of a team.Strong writing skills and computer literacy are required.Strong professional ethics and sensitivity in dealing with confidential matters.Strong organizational and time management skillsSpecial RequirementsMust have a valid driver's license and suitable transportation.Must complete motor vehicle record check.Must be willing and able to travel.Background check required.Level 2 Fingerprint check required.BenefitsCWS offers a competitive benefits package that includes:- 403 (b) Retirement Plan- Medical, Dental and Vision Insurance- Generous Paid Time Off (21 Paid Days Off; 27 Days after 2 Years)- 14 Official Holidays- Sick Time Off (12 Accrued monthly)- Life Insurance and AD&D- Long Term and Short-Term Disability- Employee Assistance Program (EAP)- Health Savings Account- Flexible Spending Accounts- Commuter Benefits

Position DescriptionHudson County Community CollegePosition Vacancy NotificationCoordinator, ESL Resource Centers (Temporary Full-time, Grant-funded)Posting Date: May 2, 2024Internal Candidates OnlyTHE OPPORTUNITY:Hudson County Community College (HCCC) seeks an ESL Resource Centers, Coordinator to join its award-winning and nationally recognized institution. This is an exciting time to be a part of the HCCC community. The College recently launched its 2021-24 Strategic Plan, the culmination of which will align with the College's 50th anniversary in 2024. The Association of Community College Trustees recognized the College as the 2021 ACCT Northeast Region Equity Award recipient. HCCC has recently been named one of 101 recipients, 1 of only 7 community colleges to be distinguished for the Higher Education Excellence in Diversity (HEED) Award, a national honor recognizing U.S. colleges and universities demonstrating an outstanding commitment to diversity and inclusion. HCCC's Culinary Arts Institute was ranked as the #6 Culinary Arts program in the United States by Best Choice Schools. HCCC is a 2023 Bellwether College Consortium award winner for Instructional Programs and Services for the Hudson Scholars Program. Also, HCCC has been named a 2023 Most Promising Places to Work in Community Colleges (MPPWCC) award winner.Position: Coordinator, ESL Resource Centers (Temporary Full Time; one-year, grant-funded position; renewal for a second year is conditional upon available funds) Department: Academic Affairs Reports to:Director of Academic Affairs Salary Grade: 109The following statements are intended to describe the general nature and level of work to be performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of an incumbent.Position SummaryThe Coordinator will recruit, select, train, schedule, and supervise ESL Academic Coaches associated with the ESL Resource Centers, which are part of the Title V Golden Door/La Puerta Dorada grant. They will assign the ESL Academic Coaches to ESL Pathways classes during the fall, spring, and summer semesters and will also assist the Associate Director of ESL with organizing, promoting, recruiting, and registering students for the Summer Enrichment and Summer Bridge Programs.Summary of DutiesEssential ResponsibilitiesCoordinate the operations of the ESL Resource Centers at the Journal Square and North Hudson Campus.Recruit, select, train, schedule, and supervise ESL Academic Coaches associated with the ESL Resource Centers as part of the Title V Golden Door/La Puerta Dorada grant.Complete all the Part-Time Authorization Forms for the ESL Academic Coaches.Schedule ESL Academic Coaches in Pathway I and Pathway II courses, as well as non-Pathway sections of ESL (levels two through four) during the fall and spring semesters as well as the Summer Enrichment and Summer Bridge Programs.Schedule the days, times, and locations for the Academic Coaching tutoring sessions. Assist the Associate Director of ESL to organize, promote, recruit, and register students for the Summer Enrichment and Summer Bridge Programs.Create a positive and inclusive learning environment.Meet regularly with the Academic Coaches to:Select appropriate times for tutoring sessions for students outside of the classroom.Communicate schedule changes, concerns, and issues.Collect daily class reports and log-in sheets.Communicate with faculty to assess the performance of their Academic Coaches.Create training materials and conduct orientation and training sessions for Academic Coaches.Submit requests to the Center for Online Learning for the Academic Coaches to have Canvas access for their assigned classes and conduct Canvas training so that they can work collaboratively with the instructor and assist the students with the course content and submission of assignments.Verify and approve timesheets for Academic Coaches.Perform other duties as assigned.QualificationsPosition Requirements:Education and Experience:Bachelor's degree required with a minimum of one year of administrative experience, as well as tutoring experience, preferably in a community college. Proficient in Ellucian, Microsoft Office Suite, and social media applications.Special Knowledge, Skills and Abilities: Knowledge of tutoring objectives and philosophy, required with the ability to plan and organize related projects, programs, and activities. Effective verbal and written communication and interpersonal skills required to effectively collaborate with students, School Deans, faculty, advisors, counselors, and all levels of employees and management. Computer proficiency is also required. An understanding of and commitment to the role of a comprehensive community college in an urban multi-cultural setting also required, with prior experience in working with non-traditional students from diverse cultural and ethnic backgrounds being essential.

IT Project Manger VBCforward is currently seeking a highly motivated IT Project Manager for an opportunity in Jersey City, NJPosition Title: IT Project ManagerLocation: Jersey City, NJExpected Duration: 12 monthsMust HaveProject Management SDLC knowledge SQL Job DescriptionWe are looking for a talented and highly motivated technical Project Manager/Business Analyst to help further develop our forecasting analytics platform.Role OverviewEnterprise Finance Technologys GWD Technology team is working on and implementing innovative solutions to improve forecasting processes and support operational excellence. This role will be responsible for working closely with the technical leads and Product Owners to deliver support data, analytics and reporting functionalities in the GWD platform. This right candidate will be responsible for hands-on analyzing, collating and testing different kind of reporting and user-centered features.Required Skills and Experience we are Looking for a project manager/ business analyst (5-7 yrs exp) with:Project Planning and Execution:* Develop and execute project plans for data-related initiatives within the financial services domain.* Develop reports / flashcards for Senior Management on different metrics* Strong experience in managing delivering work pipeline with a team of developers and product owners end to end - requirements to release.Requirements Management* Experience translating business requirements into functional and technical requirements and driving solutions end to end* Experience in writing the requirements in detail using stories and acceptance criteria on JIRA board.* Creating and prioritizing the backlog with users.* Tracking the JIRA through complete SDLC cycle from development to production and collaborating with developers, QAs to ensure they understand the requirements correctly and completely.Stakeholder Management:* Collaborate with cross-functional teams to understand project requirements and expectations.* Monitor and Tracking different work products and work streams across different cross-functional teams* Effectively communicate project updates and progress to stakeholders.Data Skills:* Must have strong SQL skills to independently analyze, document and verify broad and granular changes to new and existing data logic in databases* Must be able to write complex SQL queries to review and analyze logic and advise users and developers to modify and enhance.* Must be able to draw inferences out of data to demonstrate potential metrics and summary notes for users , developers and testers.SDLC Experience* Work with Scrum masters and PMOs to effectively ingest new requirements, monitor and track progress, issues risks across multiple work streams* Working with QA team to draft test scenarios and ensuring that stories are tested against acceptance criteria.* Collaborating with users to get the stories tested and signed off.* Ensuring that the signed off stories are released to prod by working closely with release coordinator.Desired Skills and Experience we are Looking For:* 10+ years of experience in Project Management , Business Analysis , Data Analysis in financial services domain* Works effectively and individually with Technical and Non-Technical team members and users* Strong professional work ethic, flexible, reliable, can work individually or within a team.* Attention to detail* Ability to work under pressure and responsible for delivery on time.Benefits: BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k. About BCforward: Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally. BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work. BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability. To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process. This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration. Interested candidates please send resume in Word format Please reference job code 222191 when responding to this ad.Get job alerts by email.Sign up now!Join Our Talent Network!Job SnapshotEmployee TypeContractorLocationJersey City, NJ (Onsite)Job TypeBankingExperienceNot SpecifiedDate Posted05/07/2024

About CWSImagine waking up every morning with the chance to change someone's life. Imagine knowing your efforts will benefit both your career and our neighbors around the world. At CWS, our team knows they are making a difference every day. Whether you're in our U.S.-based offices supporting refugees, asylees or unaccompanied children ... implementing hygiene initiatives in Cambodia or rebuilding projects in Central America ... or even connecting remotely from your home on fundraising campaigns, grant reports, or critical communications - you have the opportunity to work towards a world where everyone has food, a voice and a safe place to call home.PurposeProvide orientation, ongoing core services and case management services to our clients in a timely, appropriate and effective manner ensuring their early employment and self-sufficiency. Proficiency in English and a refugee language is an asset.ResponsibilitiesSecures decent, safe, and sanitary housing and furnishes the apartment with food and donated furniture appropriately in preparation for arrival of new clients. Meets new arrivals at airport, transports clients to new apartment. Provides cultural and program orientation and information to newly arrived clients, including rights and responsibilities, federal and local services and immigrant services. Provides on-going case management and services to clients according to the terms of the Cooperative Agreement. Refers clients to the local Health Department for the initial Health screening. Assists clients in obtaining Social Security cards and other necessary documentation. Provides referrals to social service providers and government agencies in coordination with other staff.Coordinate with other office staff for medical referrals, English classes and school registration, social service providers and government agencies.Transports clients to various appointments to fulfill service requirements.Ensures Comprehensive Resettlement and Employment Plan is created in consultation with staff. Assists client with filing the AR-11 change of address form and provide counseling for adjustment of status.Assists clients with the enrollment in core benefit services including TANF, WIC, SNAP, and health insurance programs.Assists males between the ages of 18-24 to file for selective service. Collaborates with employment staff to provide employment orientation, job counseling, job placement and training for job placement when needed. Provides/arranges language interpretation as needed in the resettlement process. Requests payments for direct client assistance & emergency assistance as needed. Conducts home visits to clients as required, paying special attention to cases that include minors. Coordinates Cultural Orientation class with other staff.Documents all service delivery activities as case notes in the client's case file. Writes 30-day reports for clients according to IRP, and RSS guidelines.Maintains an orderly case file for each case and fulfills programmatic documentation requirements as agreed upon with the coordinator. Assists the Associate Director of Programs and Office Director in preparation of required reports. Performs other related duties as requested.QualificationsEducation: Bachelors degree in Human Services or a related field preferred.Experience: A minimum of one year's previous work experience in refugee or immigrant-related services, providing familiarity with U.S. refugee and/or immigration issues and terminology. A background in case management or human service delivery is desirable.Other Skills: Must be computer literate, with proficiency in MS Office and internet applications. Proficiency in English and a refugee language is required.Special RequirementsA valid driver's license is also required, along with the ability to move furniture and donations. The candidate will be expected to transport clients in their own vehicle (mileage will be reimbursed) and must have a reliable working car for this purpose. Works evening/weekend hours on occasion as required, often on short notice.BenefitsCWS offers a competitive benefits package that includes:- 403 (b) Retirement Plan- Medical, Dental and Vision Insurance- Generous Paid Time Off (21 Paid Days Off; 27 Days after 2 Years)- 14 Official Holidays- Sick Time Off (12 Accrued monthly)- Life Insurance and AD&D- Long Term and Short-Term Disability- Employee Assistance Program (EAP)- Health Savings Account- Flexible Spending Accounts- Commuter Benefits

Provides the director and managers of sales and marketing with administrative and clerical support including word- processing, typing, e-mailing, filing, data-entry, faxing, copying, corresponding, answering telephones, processing mail, taking notes and/or dictation, making travel arrangements and performing other general office duties. Assists on special projects as needed.What are we looking for?Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values: Hospitality - We're passionate about delivering exceptional guest experiences. Integrity - We do the right thing, all the time. Leadership - We're leaders in our industry and in our communities. Teamwork - We're team players in everything we do. Ownership - We're the owners of our actions and decisions. Now - We operate with a sense of urgency and discipline In addition, we look for the demonstration of the following key attributes: Quality Productivity Dependability Customer Focus Adaptability What will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!Benefits:Go Hilton Travel Program: 100 nights of discounted travel. Comprehensive Health Insurance coverage for you and your family. Hilton Shares: our employee stock program (ESPP) you can purchase Hilton shares at a 15% discount. Maternity and parental leave, including 12 weeks of paid leave for birthing parents and 4 weeks of paid leave for eligible Team Members, including partners and adoptive parents. Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including college degrees and professional certifications. Mental health resources including free counseling through our Employee Assistance Program. Best-in-Class Paid Time Off Program (PTO). 401k plan. Compensation:$25.00 per hour

CYBER SECURITY INCIDENT RESPONSE TEAM LEADOur global marketing communications client has a rich 100+ year history of excellence in service and growth predominantly through acquisition. Their portfolio of companies reaches over 1,500 agencies in more than 100 countries connected by a parent company dedicated to leveraging their collective and individual offerings.Our client is seeking a Cyber Security Incident Response Lead (CSIRT) who will act as a regional Incident coordinator during events that require orchestrated responses between business units, executive stakeholders, legal teams, and clients worldwide. This role requires excellent written and verbal communication skills with the ability to train and mentor others. Furthermore, this role also focuses on creating, modifying, and maintaining documented standards that facilitate the repeatable and automatable processes required to adhere to compliance with ISO 27001, GDPR, and US Fed Ramp. The ability to write code and/or scripts that automate common processes is essential. Working knowledge of cloud security in hybrid cloud environments is required.Key Focus Areas:• This position is responsible for execution of the Incident Response program for the client. This position reports to the Global Director, CSIRT and Threat Intelligence.• Design, develop and oversee execution of formal processes to create process lifecycles that ensure the creation of consistent responses that cover up to 80 percent of common incidents.• Build, lead, and mentor junior CSIRT analysts responsible for the detection, containment, eradication, recovery, and lessons learned associated with high profile incidents.• Ability to work under pressure with senior executives, clients, and teams responsible for adhering to regulatory obligations during major incidents.• Serve as liaison between Internal Audit, Legal, and business units to ensure applicable incidents are investigated and resolved within corporate governance guidelines.• Develop and maintain expertise in trends around cyber security, cyber threats and their tactics, and relevant security technologies.• Provide monthly, quarterly, bi-annual, and annual metrics to track, validate, and provide continuous improvement to the Incident Response program.• Leads the development of Security Orchestration Automation and Response (SOAR) playbooks and act as the automation SME to translate manual processes into automated workflows.• Leads the development of Cloud focused incident response processes across various cloud platforms.• Assist in and maintenance of information Incident Response framework, including the design and implementation of standards, procedures, and knowledge base articles.• Develop/maintain security and control framework to ensure compliance with stated metrics and documented controls.• Proven track record leading third party vendors and contract resources in a global environment.• Knowledge of techniques used to secure cloud environments through zero trust principles and API based intelligence collection.• Promotes an ongoing culture of continuous learning and Incident Management through documented procedure and the application of critical thinking against principles within the MITRE framework and equivalent best practice standards.Qualifications/Experience:• Bachelor's degree required, preferably in computer science, information systems, engineering, business administration, or related field.• Authorized to work in the U.S. (or other depending on role location).• Minimum of 4-6 years of experience required.• Past Media and Entertainment industry experience a plus.• Certified in one or more of the following: CISSP, CISM, CISA, CEH, SANS GIAC Security Certifications,CompTIA Security Certifications, ITIL.• Subject matter expertise in Incident Response and Cyber Security required.• Willingness to travel up to 25 percent.• Knowledge of common information security management frameworks, such as ISO/IEC 27001, ITIL, COBIT and NIST.• Working knowledge and experience in the MITRE ATT&CK framework.• Ability to work night, weekends, and holidays during major incidents.Skills/Abilities:• Excellent written and verbal communication skills, interpersonal and collaborative skills, and the ability to communicate security and risk-related concepts to technical and nontechnical audiences.• Excellent problem solving and analytical skills, individual must be a team player, strategic and analytical thinker, able to think "big picture", as well as focus on trends and data coupled with industry themes, and able to multitask on projects.• Ability to build-out security strategy aligned with business objectives that will continually improve and enhance cybersecurity within the organization.• Demonstrate the ability to manage multiple projects under strict timelines, as well as the ability to work well in a demanding, dynamic environment and meet overall objectives.• Possess a strong technology background with the ability to challenge or validate technology decisions from a position of knowledge and experience.• Experience with Endpoint and Network analysis and interpreting artifacts to identify threat behavior and intent.• Experience with handling evidence using forensically sound methodologies for legal preservation.• Exposure to cloud architecture concepts such as service principals, serverless functions, and key vaults to enable informed cloud incident response.• Exposure to Microsoft Active Directory concepts such as domains, group policy objects, and permissions to enable informed on-premise incident response.• Experience conducting threat hunts and searches in a SIEM technology, articulating a threat story and crafting a SIEM query to detect the presence of said activity.• Ability to code and/or script in Python 3, JavaScript, PowerShell, .Net, or equivalent integration languages.• Ability to translate orchestration design documents into SOAR playbooks leveraging preconfigured integrations or developing new integrations with well-defined, documented APIs.• Ability to understand malicious scripts written in various languages such as VBA, PowerShell, Python, JavaScript, and others.• Understanding of threat techniques to exploit a system, elevate privileges, and conduct lateral movement, to enable informed Incident Response. Experience with Penetration Testing frameworks such as Cobalt Strike or Participation in Capture The Flag exercises is a plus.• Possess the ability to rapidly assimilate business strategies, coupled with the insight to seize high impact opportunities by applying creative problem-solving solutions.• Track record of managing across multiple global locations, with a solid understanding of the challenges and benefits.

The Advanced Engineering department has a need for a Platforms Development and Operations Technology Lead that will work closely with our strategic partner who will provide support for all of the departments' platforms and some legacy platforms like Open Text App Works, IBM BPMS, IBM WebSphere, Microsoft Biztalk and others. As these platforms are being consolidated across IT areas, dedicated focus is needed to ensure the highest levels of service to all application areas that utilize them. That accountability will be driven by the Platforms Development and Operation Manager.This is a senior leadership role and will be accountable for operational support of multiple digital Products/Services within the Advanced Engineering Group of IT with various stakeholders at all levels. The Development & Operations Manager will be accountable for planning, directing and coordinating medium to large-scale, moderately complex products; ensuring that the goals and objectives are accomplished with high quality, within established time frames and budget and meet customer and/or business needs. Concurrent with delivery goals, the Delivery and Operations Manager will be responsible for designing and implementing full-scale world-class Open Source based Integration and solutions and IT Operations Service Management and ensuring that the platform and services remain available to meet business defines SLAs and SLOs. In addition to engineering responsibilities, this role is Responsible for providing 24X7 Support and handling incidents in a timely manner by triaging and communicating with internal and external customers in a Dev+Ops model.The Development & Operations Manager is expected to drive the continued support of the strategic technological platform in support of business segments and will be responsible for managing cross-functional projects in adherence with company's program delivery framework. The incumbent will also be responsible for identifying, recommending, and implementing best practice solutions that optimize full-scale ITSM service delivery with the goal of delivering expected business continuity. The incumbent is also responsible for optimizing the service delivery function by using the DevOps deployment pipeline for the timely availability of the product and services in production and non-production environments.Engineering LeadershipDevelop flexible, adaptable, modular, and reusable business solution designs in collaboration with product delivery and engineering teams.Accountable for end to end products delivery - Work closely with Product Owners, Scrum Masters, Architects, and Engineers to ensure alignment of program deliverables to the defined solutionWork with developers closely to review code, enforce best practices, debug critical issues, and conduct performance testing to deliver efficient and performant applications.Building high-performing relationships, driving business engagement, managing expectations, aligning with senior leadership, and working teams on initiative deliverablesResponsible for identifying technology risks and corresponding mitigation strategiesImplement appropriate solution architecture governance processes and tools as defined by enterprise architecture while ensuring the solution focuses on design patterns and technology standards.Adopt Agile and DevOps practices in collaboration with the business, architecture group, program management, and operations/support/infrastructure teams.Explore, evaluate and promote technology innovation within the company enterprise.Evaluate, learn and assist teams with open source technology solutions.Hands-on engineering/architecture experienceHands On Tech Stack --> (Kafka, Camel, Spring Boot Java, Volante/XSLT 3.0 + Kubernetes/Docker Containers)ELK Dashboard/UI and Prometheus experienceBasic Kubernetes Docker, Linux, and Azure skills; must have hands-on Camel skillsException and Log ManagementDetailed Analysis of requirementsBreakdown of reusable components for the framework for each business process stepDetailed Design flow and documentation of orchestration logic in detailsMapping needs and documentationDesign Custom vs. Reusable componentsHands-On research to support development (POC, Sample Codes, Best Practices)Operational ExcellenceProvide operational expertise in:Design of system business requirements for the build of new products in the Advanced Engineering Technology Platforms in the Integrations, Middleware, Business Process Management, and API Management;Act as a lead coordinator between Operations Leads and Our strategic partners that will be providing support for our platforms.Map out a roadmap and plan for incremental patches and full version upgrades as required.Engage with Engineering and Architecture with regard to platform usage to determine appropriate support-level activities per platform.Engage with Delivery teams on specific monitoring and alerts needed for pre-production and post-production support. Work closely with the APM team to ensure proper monitoring is in place and current for each new initiative.Recommend skills and resources on an ongoing basis as the portfolio of platforms grows and the volume of projects and support needs expand.Establish dashboards for platform operational health and specific dashboards for critical Tier 1 application/platform users.Provide ongoing monitoring of all platforms and establish alerts to the L1/L2 support team where needed.Key Accountabilities:24X7 Availability of Platforms, Applications, and Products the Advanced Engineering is responsible forFull-Scale ITSM process - Incident, Problem, Change, and Knowledge ManagementFull Scale DevOps process - Release and Deployment ManagementTake ownership, lead, and execute specific operational programs within Advanced Engineering and Digitization StrategyEnsure that a working governance structure is established and that participants are aware of their roles and responsibilities and engaged in performing themEnsure Operational benefits on time, to budget, and with the appropriate level of qualityEnsure an appropriate structure is in place for the continuous delivery of core platform capabilities, enterprise-wide business mandates, and controls. Identify, justify, and modify roles and responsibilities as necessary to stand up and maintain this structureSecure the internal and external resources required to fulfill the plan, develop and ensure the program has relationships with dependent and corresponding system teams. Foster a diverse and collaborative team spiritGuide and evaluate the performance of all resources on the program and in support of the platform, liaising closely with resource/line, and third-party managersBuild strong relationships with business, operations and I/T to ensure the program is being directed based on current views, needs, and in line with road-mapped strategies. Assure that the platform is meeting the financial, efficiency, and quality objectives as established by executive leadership in these areasDrive continuous process improvement in delivery, quality, and platform management