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Customer Service Administrator Salary in Houston, TX

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Customer Service Administrator Salary in Houston, TX

700 $ Average monthly salary

Average salary in the last 12 months: "Customer Service Administrator in Houston"

Currency: USD Year: 2024
The bar chart shows the change in the level of average salary of the profession Customer Service Administrator in Houston.

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PHARM.D. ADMISSIONS & ACADEMIC SERVICES MANAGER
Texas Southern University, Houston
Security Sensitive Position?:YesHours of Work:8:00 AM - 5:00 PM M-FPosting Number:TSU202921Official TSU Title:PHARM.D. ADMISSIONS & ACADEMIC SERVICES MANAGERGrant Title:N/AJob Description Summary / TWC Summary:The Pharm.D. Admissions & Academic Services Manager is an integral part of the College of Pharmacy & Health Sciences Office of Student Services team. This position is responsible for establishing and maintaining student admissions and academic success programs. The Manager maintains a regular caseload and advises prospective Pharm.D. students on degree requirements and collaborates with academic affairs, enrollment management, and student affairs to provide holistic student support. The manager operates under the supervision of the Assistant Dean of Student Services.Essential Duties Summary:Foster relationships with assigned ISDs, colleges, and universities; be the primary contact between the College of Pharmacy and Health Sciences and high school counselors/students for the onboarding of students.Assess and promptly respond to the needs and concerns of prospective students, applicants, and parents through various communication mediums.Lead and facilitate information sessions and sessions on admissions requirements for internal and prospective students, virtually and in person.Process applications, test scores, transcripts, and other supporting credentials for the determination of admissibilityHost recruiting fairs and similar outreach events throughout the year to attract new students to TSU; support ExpressRX recruitment activities and COPHS-sponsored Outreach and Recruitment events.Compares contents of each degree plan against the established requirements for a particular degree and notifies students of discrepancies.Provide assistance to all new and transfer students during orientation advising sessions for a seamless transition to TSU.Provide holistic student support through collaboration with academic units and the division of Student Access and Success.Confers with faculty or administrators regarding academic policy issues, such as acceptable course substitutes for a particular degree.Works collaboratively with staff and faculty in support of retention initiatives (early alerts, midterm grade outreach.)Acts as team lead over other Admissions Advisors, responsible for training curriculum and coordination of day-to-day operations and scheduling.May be responsible for one or more special projects in support of student success. Generates reports and assessments of project outcomes.May give advice to other, less experienced positions or provide technical leadership to job classifications performing similar work.Performs other job-related duties as assigned.% FTE:1.0Hiring Range:Commensurate with experience.Education:Master's degree with three (3) to five (5) years of admissions or advising experience in a higher education setting. orBachelor's degree with (7) to (10) years of admissions or advising experience in a higher education setting.Required Licensing/Certification:Valid Texas Driver's License preferred.Knowledge, Skills, and Abilities:Knowledge of:Multiple disciplines and serves as an ultimate subject matter expert in several professional disciplines and is the "go-to" expert on principles, methods, and procedures. Policies, procedures, and practices.Other job-related software and systems.Microsoft Office Professional or similar application.Technical and functional principles and procedures.Microsoft Office Professional or similar applications.Skill in:Problem-solving and decision-making.Strong time management skills.Excellent verbal and written communication.Ability to:Prepare detailed reports.Create methods and approaches to handle unique situations.Work independently.Advise and communicate effectively.Work Experience:5 years of related experience in higher education academic advising preferred.Managerial experience preferred.Working/Environmental Conditions:Prolonged standing and/or walking.Handling light weight objects.Using or carrying equipment.UA EEO Statement:It is the policy of Texas Southern University to provide a work environment that is free from discrimination for all persons regardless of race, color, religion, sex, age, national origin, individuals with disability, sexual orientation, or protected veteran status in its programs, activities, admissions or employment policies. This policy of equal opportunity is strictly observed in all University employment-related activities such as advertising, recruiting, interviewing, testing, employment training, compensation, promotion, termination, and employment benefits. This policy expressly prohibits harassment and discrimination in employment based on race, color, religion, gender, gender identity, genetic history, national origin, individuals with disability, age, citizenship status, or protected veteran status. This policy shall be adhered to in accordance with the provisions of all applicable federal, state and local laws, including, but not limited to, Title VII of the Civil Rights Act. Manual of Administrative Policies and ProceduresOpen Until Filled (overrides close field) :YesSpecial Instructions to Applicants:Open to all applicants.
Property Administrator
Cushman & Wakefield, Houston
Job Title Property Administrator Job Description Summary Performs the administrative functions of the Property Management Team assuring a high level of professionalism in property issues, including timely response to and resolution of any tenant requests or concerns. Job Description ESSENTIAL FUNCTIONS AND RESPONSIBILITIESMay be responsible for one or more of the following:Provide full administrative support, including phone support, typing reports, filing and distribution of correspondenceSchedule and coordinate meetings/special events, as requestedAssist in lease administration activities, including tenant contacts and insurance information; generate reportsPrepare and coordinate bid proposals, service contracts and approved invoices. Assist in bidding process and assist Property Manager(s) in their efforts to ensure compliance with C&W's policies and proceduresPrepare and code invoices for Property Manager's approvalEnsure office is stocked with office supplies and other required items to maintain the officeEnsure prompt and accurate completion of contract and certificates of insurance information in contract administration softwareTrack and file contracts and insurance certificates; maintain follow-up system for expirationsMonitor and maintain the property maintenance work order system and prepare monthly reports for Property Manager on status of tenant work ordersMaintain the property purchase order systemMaintain lease and contract files, as well as other files located within the property management officePromote and foster positive relationships with tenants and clients and track service calls as requiredAssist with monthly and quarterly management reports as well as annual budget preparationProcess management and maintenance staff hours, tenant bill back invoices through accounting, expense reports, monthly meter readings of properties, and check requests for review and approvalKEY COMPETENCIES1. Communication Proficiency (oral and written)2. Customer Focus (internal and external)3. Organization Skills4. Interpersonal Skills5. Initiative6. Multi-taskingIMPORTANT EDUCATIONHigh school diploma/GED equivalent; Bachelor Degree preferredIMPORTANT EXPERIENCECustomer service experience preferredADDITIONAL ELIGIBILITY QUALIFICATIONSProficiency in Microsoft Office SuiteAbility to give and take direction and to interface with decision makers in a professional manner and maintain confidential informationWORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery.AAP/EEO STATEMENTC&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email [email protected] . Please refer to the job title and job location when you contact us.
Service Center Administrator
Carboline, Houston
JOB DESCRIPTION Title: Service Center AdminWho We Are: Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace for seven years in a row, so culture and maintaining a safe and clean work environment is something we take very seriously. Carboline is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you. Position Summary: Primarily responsible for administering and coordinating all daily service center activities. Essential Functions: Handle all incoming calls including customers, providing directions to the Service Center, providing information regarding orders, routing calls to appropriate individuals to assure accurate information is provided. Assist with will-call customers. Print various documentation such as: Bill of Ladings, Packing Slips, and PIC lists. Prepare all shipping paperwork. Contacts freight lines to arrange order pickups. Complete miscellaneous filing, typing, copying and other projects that are necessary to keep the day-to-day workflow of the service center organized. Data entry in computer on all shipments leaving the facility such as pro #'s from truck lines, freight charges. Provide customer service assistance to all Customer Service Representatives to assist them in obtaining the necessary information they need to get their shipments out. Run various reports as requested. Back up warehouse functions of cycle count during annual inventory. Communicates with the manufacturing plant, scheduling, shipment, and delivery of product. May involve prioritizing and negotiating product availability, partial shipments, or splitting shipments. Follows up daily on order status and notifies CSRs or sales rep of any changes. Operates the LN computer system for Sales and Replenishment order shipments. Review orders for special requirements of customers and ensure that the information is conveyed to the appropriate warehousemen. Works with Corporate Traffic Department to make cost efficient shipments. Perform additional duties as assigned Commit to the Company's safety and quality programs. Requirements: High School Diploma Experience with Microsoft Office 1-year prior office related work experience excellent verbal, written and interpersonal skills, along with an ability to work well with others analyze data recognizing trends and taking action to improve. Ability to read and interpret documents such as procedure manuals, operating and maintenance manuals and safety rules. Ability to use a computer for all company required processes, procedures, and trainings Physical Requirements: Must be physically and medically capable of wearing all required personal protective equipment (PPE) required for the job as prescribed under OSHA standards based on exposure and manufacture recommendation for each specific location. What We Offer: We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. This position will also have the option to work from home 1 day per week after 6 months. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. "In order to be the best, we must hire the best"
Customer Service Advocate
Daniels Sharpsmart Inc, Houston
We are looking to add a Customer Service Representative to support our growth in Houston! This role plays a critical part in ensuring our customers' interactions with Daniels Health are seamless - from communicating to scheduling, issue resolution and fact-finding; you will do it all!An essential service provider to Healthcare, Daniels Health was founded with the vision of "making healthcare safer" - and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our "why", our "how" is delivering the highest standard of service we can; you will be joining a team passionate about service excellence.What will your job involveInterfacing with our customers (clinical and support contacts at hospitals and other primary care facilities) via phone and email to answer questions, resolve issues, proactively communicate schedule or stock changes, and manage inbound scheduling requests Report, investigate and resolve (where applicable) customer requests and complaints via Salesforce ensuring a high degree of accuracy and timeliness in reporting and issue escalation Maintain and update filing, inventory and database systems (both manual and computer processes) Work closely with our production and transport team to ensure timely and efficient delivery is met at all customer locations. This includes:Creating customer manifests Printing and distributing process documents for daily productionEnsuring stock inventory in conjunction with your Plant Manager Print waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility.Support with routing and rerouting of our trucks on a daily/weekly basisLiaising with all departments and customers on account changes (billing, sales and logistics) Generate reports on an as needed basis for the leadership team Constantly look for new ways to better/improve the current administrative process Who are we looking for?Someone with a can-do attitude who has a passion for problem-solving and delivering a great customer experience. As the interface with our customers, you will be the critical bridge between customer expectations and service excellence - we're looking for someone who is diligent and self-driven but also brings a friendly and relatable dynamic to our team. Here's some of the skills and attributes that would make you a great fit candidate: Self-motivated to problem-solve and drive resolutions for a customer Relationally driven, you will enhance and strengthen our customer relationships Flexible, adaptable and able to prioritize, no two days are the same! Works well with others and can motivate people you work with. 2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered Intermediate to Advanced with computer systems (Microsoft office suite, etc.)Salesforce experience would go a long way! Good communication skills both written and verbal with record-keeping discipline Ability to work weekends, holidays or flex hours as needed by production demandsProven experience in improving processes and proceduresIf this sounds like the role for you, or somebody you know then we look forward to speaking with you!To find out more of what a day in the life with our customer service team looks like visit - https://www.danielshealth.com/customer-serviceWho are we? We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.
User Services Manager I, Office Of Technology Services
Lone Star College, Houston
Job Title: User Services Manager I, Office Of Technology Services Location: LSC-System Office Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 41258 Commitment to Mission This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.Cultural BeliefsOne LSCStudent FocusedOwn ItFoster BelongingCultivate CommunityChoose LearningThe Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.Lone Star College has been recognized in multiple categories.Campus Marketing Statement Lone Star College-System OfficeLone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.Location address is 5000 Research Forest Drive, The Woodlands, TX 77381.Job Description PURPOSE AND SCOPE:The User Services Manager I will be responsible for effectively and efficiently managing OTS personnel, hardware, budget, and other resources in the technology support of faculty, staff and students to achieve success in the strategic goals and mission as set forth by Lone Star College. This position will manage OTS activities including the operational responsibility of Academics, Desktop Support, and A/V support teams in a small to medium campus environment. This position is a member of a 24/7/365 global department. ESSENTIAL JOB FUNCTIONS:1.Manage the performance of full-time and part-time staff to ensure adequate coverage, completion of Service Level Agreements, adherence to established Standard Operating Procedures, and project completion; manages Technology Center Supervisors and subordinate part time staff in a small to medium campus operation2.Understand IT processes and ensure staff work within those processes3.Supervise the hiring, mentoring, disciplining, and termination of full-time and part-time staff.4.Participate in IT leadership activities, including meetings5.Create and manage projects of varying size impacting multiple divisions or groups6.Assist with budget proposals, tracking expenditures, and reporting. This includes involvement in IT-related expenditures for other departments7.Oversee the time management of FT and PT support staff to ensure coverage during campus hours. This includes time approvals and ensuring adequate staffing levels at two satellite campus location8.Verify the number and type of machines are correct to meet user's needs and be fiscally sound in ordering computer warranty refresh9.Meet with Division Operations Managers, Deans, and Vice Presidents to inform them of changes and ensure that the quality and expectation of services is being met10.Consult with departments in assessing and recommending technology solutions to meet needs11.Conduct annual performance reviews of full-time employees12.Serve as the Administrator for the HP Channel Services program for the entire system. This program reimburses Lone Star for warranty work done on LSC owned HP equipment13.Keep staff current regarding overall IT strategic and business issues14.Manage the distribution of hardware assets to be deployed during hardware refresh15.Responsible for other related duties as required KNOWLEDGE, SKILLS AND ABILITIES:·Ability to use and learn new technical software applications (PeopleSoft, SQL Developer, etc.)·Attention to detail and the ability to successfully manage multiple tasks with overlapping time-frames and deadlines·Strong initiative and analytical skills·Strong interpersonal and facilitation skills·Ability to set priorities and procedures·Strong problem solving abilities·Strong communication skills·High degree of judgment·Ability to understand all policies and procedures·Commitment to work collaboratively·Ability to work in a dynamic climate and maintain a positive attitude in a demanding work environment PHYSICAL ABILITIES:The work requires some physical exertion, such as long periods of standing; walking over rough, uneven or rocky surfaces; recurring bending, crouching, stooping, stretching, reaching or similar activities; or recurring lifting of moderately heavy items. The work may require specific, but common, physical characteristics and abilities, such as above average agility and dexterity. WORK SCHEDULE & CONDITIONS:·Equipment used includes, PC workstation running on a LAN in Microsoft Windows and Mac environments, calculator, phone and other general office equipment·Interface with internal and external contacts as needed to carry out the functions of the position·Work is performed both indoors in a climate-controlled office environment and outside in non-climate-controlled areas·May regularly travel to different LSC locations·May be fully reassigned to other LSC locations if necessary·May need to work weekends and outside of core business hours if necessary REQUIRED QUALIFICATIONS:·Associate's degree and at least 5 years related work experience, with at least 4 years of prior experience supervising in the technology industry, or an equivalent combination of education and experience·One additional year of work experience may be substituted for each required certification·ITIL Foundations or industry recognized equivalent·CompTIA Project+ Certification or industry recognized equivalent PREFERRED QUALIFICATIONS:·Bachelor's Degree·6 years of related work experience·At least 5 years of supervisory experience·Project management experience·Technology operational leadership experience in a higher education institution·CompTIA A+ Certification or industry recognized equivalent·Microsoft Certified Professional (MCP)·Microsoft Certified Solutions Associate (MCSA)·LSC Academy·Apple Certified Support ProfessionalSalary Hiring salary range is $64,826 - $74,550Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:Length of time (specific months and years) of employmentIf the position was full time or part timeIf the position was paid or unpaidLevel of degree completed including date earned.Unofficial transcript for highest earned degreeAdditionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.Benefits Marketing Statement By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.Special Instructions Go to the Job Search page, click on 'My Activities' at the top of the page. Under My Cover Letters and Attachments you will click on 'Add Attachment.' Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume. If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts. You must limit your file name for any attachment to 40 characters or less.How to Apply ALL APPLICANTS MUST APPLY ONLINE ONLYWe will not accept application material received via fax, email, mail, or hand delivered.Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.More information on the E-Verify program is available at www.dhs.gov/E-Verify.Lone Star College is an EEO Employer. All positions are subject to a criminal background check.
Senior Business Support IT Administrator, Business Operations
Lone Star College, Houston
Job Title: Senior Business Support IT Administrator, Business Operations Location: LSC-System Office Regular/Temporary: Regular Full/Part Time: Full-Time Job ID: 41267 Commitment to Mission This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.Cultural BeliefsOne LSCStudent FocusedOwn ItFoster BelongingCultivate CommunityChoose LearningThe Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.Lone Star College has been recognized in multiple categories.Campus Marketing Statement Lone Star College-System OfficeLone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.Lone Star College-System Office employees are based at one of two System Office locations; The Woodlands and University Park. Both are the site for multiple administrative departments and system-wide training programs.Location address is 5000 Research Forest Drive, The Woodlands, TX 77381.Job Description PURPOSE AND SCOPE:The Senior Business Support IT Administrator coordinates acquisition and tracking of all OTS equipment and software at the system level. Provides reports and information on OTS assets, capital assets, various assets and expenditures. Tracks budget and ensures compliance with purchasing procedures. Tracks individual projects within Project Costing. Works closely with AVC's, Executive Director's, Director's and Managers to determine OTS operational needs and communication strategies. This position is a member of a 24/7/365 global department. ESSENTIAL JOB FUNCTIONS:Manages the purchasing of goods and services for OTS, including preparation and evaluation of quotes and bids, preparation of requisitions, and receipt of goods and materialsReconciles credit card receipts against approved purchases and billing statementsMonthly Reconciliation of all items ordered that have been received. Receive the PO in iStar. Contact vendor if items have not been received. Obtain invoices if necessary. Cancel any PO that we will not be receiving by end of Fiscal YearBudget Management - run a weekly report. Determine the funds remaining in each accountFixed Asset Management (greater than $5K)License Management - Maintains accurate reports for licensing, age, cost, replacement cycle and locations of all campus related assetsTracks expenditures and prepares journal entries and budget revisions; completes budget vs. cost analysis throughout the year, in addition to expense projections, trend reports, ad hoc reports and project costingBudget Preparation - Calculate annual software renewal costs. Compare past annual purchases for toner cartridges, printer repair, and printer paperEnsures completion of hiring paperwork for new employees for the division, which includes employment verification, background check authorization, tax exemption forms, payroll deposit forms, retirement forms, and credentials verificationResponsible for other reasonable, related duties as assigned KNOWLEDGE, SKILLS & ABILITIES:Understanding of information technology concepts and processes at a system or multi-site levelFamiliar with standard business processes such as strategic planning, budgeting, and performance managementHas full working knowledge of job responsibilities, procedures, practices. Understands purpose and operations of other teams within Director's area and in other relevant IT and College areasPossesses research skills, communication and oral skills, telephone etiquette, customer service knowledge, contract knowledge and some budget experienceIntegrates new concepts, practices, and emerging technologies into strategic planning that affects own areaSees relationships among problem components and prioritizes them. Identifies solutions where precedents and procedures may not existBalances competing short- and long-term goals in alignment with the larger area's direction and objectives. Guides team in developing improvements and innovations that enhance performanceIdentifies the people critical to resolving problems or reaching decisions and brings them togetherExpresses own ideas, and cultivates skills to listen effectively to ideas of management, peers, team, clients, and othersEmploys communication styles appropriate to the person or audienceDemonstrated ability to effectively convey strategic, procedural and technical information, and translates that information into specifications or action plans. Writes and presents reports, contracts and/or proposals for internal and/or external audiencesAddresses delicate situations, requiring tact and diplomacy, using strong writing and oral skillsCultivates practice of frequent, prompt, and responsive decision making, guided by specific policies and objectivesFrequently persuades and negotiates in complex and/or sensitive matters. Influences through both formal and informal authority. Serves as a mentor, training resource and model to own teams both less experienced and more experienced staffSeeks opportunities and sets some goals for own developmentActs decisively in critical situations or to circumvent a potential problemKnows and follows standard operating proceduresPHYSICAL ABILITIES:The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work.WORK SCHEDULE AND CONDITIONS:Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone and other general office equipmentInterface with internal and external contacts as needed to carry out the functions of the positionWork is performed in a climate-controlled office with minimal exposure to safety hazardsMay regularly travel to different LSC locations May be fully reassigned to other LSC locations if necessary May need to work weekends and outside of core business hours if necessary REQUIRED QUALIFICATIONS:Associate's degree and at least 3 years of increasingly responsible experience, or an equivalent combination of education and experiencePREFERRED QUALIFICATIONS:Bachelor's degree Salary Hiring salary range is $46,081 - $52,993Lone Star College provides a hiring salary range for all posted full-time non-faculty positions. Where your salary offer would fall in that range is determined by your related experience and education. Should you receive an offer of employment from Lone Star College, the resume submitted in the application process will be utilized to calculate your salary offer. The information outlined below will provide the Office of Human Resources everything needed to determine an accurate starting salary.Your resume should provide a complete picture of your work experience. The resume should include the following information for each position listed:Length of time (specific months and years) of employmentIf the position was full time or part timeIf the position was paid or unpaidLevel of degree completed including date earned.Unofficial transcript for highest earned degreeAdditionally, any certifications listed as required or preferred in the Lone Star College job description should be included in the resume submitted.Benefits Marketing Statement By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment and excellent work/life balance. This includes a full comprehensive and competitive benefits package, a generous number of paid holidays and vacation days, wellness programs, tuition waiver, professional development opportunities and more.Special Instructions Go to the Job Search page, click on 'My Activities' at the top of the page. Under My Cover Letters and Attachments you will click on 'Add Attachment.' Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume. If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts. You must limit your file name for any attachment to 40 characters or less.How to Apply ALL APPLICANTS MUST APPLY ONLINE ONLYWe will not accept application material received via fax, email, mail, or hand delivered.Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.More information on the E-Verify program is available at www.dhs.gov/E-Verify.Lone Star College is an EEO Employer. All positions are subject to a criminal background check.
Customer Service Engineer - Houston, TX
Siemens Medical Solutions USA, Inc., Houston
Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.At Siemens Healthineers, We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Customer Service Engineer . Our global team: We are a team of more than 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers .This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer, you will be responsible for:Building and sustaining strong partnerships with your customers through the effective use of both technical expertise and interpersonal skills.Serving as the company's primary customer facing technical representative while working in collaboration with biomedical engineers and other senior staff members in a hospital or clinical environment.Ownership of customer relationships with the goal of upholding a high level of satisfaction with optimum service delivery.Working closely with clinical and sales partners best manage and grow your install base.Troubleshooting and resolving both hardware and software issues with ultrasound equipment, either remotely or at a customer site.Managing installation, modification, and preventive maintenance calls to ensure customer equipment operates at a high standard.Working with the Regional Service Director to achieve individual goals and targets for the region.Ensuring all work and equipment adhere to all state and federal regulatory requirements.Submitting documentation required to remain in compliance with serviceable repairs.Maintaining a clean driving record in compliance with company fleet vehicle policiesThis position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers: Background maintaining electronic equipment, either in or out of a healthcare environment.MS Office software like Word, PowerPoint, Excel and Outlook).Desire to work with our latest technology and learn about new software and hardware solutions.Passion to deliver customer centric solutions to customers.Requires someone to work well without supervision, be a self-starter and can independently manager their time/schedule.Willingness to travel and flexibility, for both day-to-day work and required company training.Required skills to have for the success of this role:Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.Minimum 3-5 years of experience.Knowledge of computers and networking.Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.Expertise in troubleshooting, diagnosing, and solving complex technical issues.Strong customer service skills through clear verbal communication with customers that explains the diagnosis of the event of the CSEs.Must be able to be compliant with hospital credentialing requirements.Wide degree of creativity, leadership, and latitude is expected.Ability to complete multiple tasks with minimal direction.Ability to work professionally with all levels of hospital organization staff.Excellent organizational, time management, written and verbal communication skills.Ability to travel >75% of the time.Additional desired skills include:High attention to detail.Ability to organize and prioritize tasks resulting in consistent productivity.Ability to function within and support a team environment and build strong working relationships.Dependable, flexible, and punctual.Ability to meet accuracy and productivity goals.Good problem-solving skills, ability to evaluate situation and prioritize factors in decision making.Self-motivated, utilize available resources for self-improvement and development. This position will be assigned to a specific region but may be a used a floater position, meaning that this person may need to travel (vehicle/airplane) to assist with business needs when needed. At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.If you want to join us in transforming the way healthcare is delivered, visit our career site at https://jobs.siemens-healthineers.com/careers If you wish to find out more about the specific division before applying, please visit: https://usa.healthcare.siemens.com/about .Beware of Job ScamsPlease beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Career site: https://jobs.siemens-healthineers.com/careers "Successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations." As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.Equal Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. Reasonable AccommodationsIf you require a reasonable accommodation in completing a job application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this link Accomodation for disablity form If you're unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status. EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here .
FIELD SERVICE TECHNICIAN
Equipment Depot, Houston
Position Title: FIELD SERVICE TECHNICIAN Location: Houston - Houston, TX Position Type: Full Time Job Category: Skilled Labor - Trades Description: POSITION SUMMARY: Repairs and maintains electric, diesel, and gasoline industrial trucks and/or construction equipment by performing the following duties.ESSENTIAL FUNCTIONS Reasonable Accommodations Statement To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. Essential Functions Statement(s) Reads work order and observes and listens to truck in operation to determine malfunction/diagnose the problem(s) Offers solutions to meet customer specifications; provide estimates when appropriate.Makes mechanical repairs to equipment after a complete inspection and analysis of breakdown has been completed.Records complete repair description on work order, including the correct model and the serial number of equipment and record hour meter reading.Obtains signature from a customer and communicates with customers on repair needs, or work that was completed.Examines protective guards, loose bolts, and specified safety devices on trucks and makes adjustments.Lubricates moving parts and drives repaired truck to verify conformance to specifications.Represents Equipment Depot to customers. Maintains the professional image of self and cleanliness (externally and internally) of the van at all times.Tracks and schedules with operations, or service manager when service van is due for routine maintenance or has other service-related issues.Works in a manner that protects customers, Equipment Depot, and the public. Returns paperwork to field service coordinator daily. Includes work orders, fuel receipts, sublet invoices, etc.Submits time cards by 9:00 a.m. daily. If the technician is dispatched to a job from home, time must be called in and given to the service administrator over the telephone by 9:00 a.m. daily. Qualifications: SKILLS & ABILITIES Education: High School Graduate or General Education Degree (GED)Experience: One to Three months related experience and/or training – and/or combination of education and experience.Computer Skills: To perform this job successfully, an individual must have knowledge of internet software.Certificates & Licenses: Must have a valid driver’s license and clean driving recordLanguage: Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.Math: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.Reasoning: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. WORK ENVIRONMENT Work environment varies from office to job site to industrial locations OUR CORE VALUESPassion to Perform – We are passionate to perform and focus on concrete achievementsTrust to Act – We are empowered to act and act in a powerful wayAct Responsibly – We are responsible for our actions and the consequences they have for our stakeholders and our environmentMake it Fun! – We are serious about making work fun; it’s the way we do thingsAn Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.The Company has reviewed this job description to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills, and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.PI242511422
Remote Customer Service Specialist
Syracali LLC, Houston
Full Job Description Apply today to be one of our client's Call Center Agents with career growth opportunities! You must maintain a positive, empathetic, and professional attitude responding promptly to customer inquiries. This position is fully remote. As a Call Center Agent, you will: Successfully assist callers with regards to general service questions, billing, monitoring, and specialty queues to deliver on the client's brand reputation in a prompt manner Possess a pleasant phone presence and ability to adapt quickly to systems, platforms, and technology Communicate ideas to change the business have an eye for details and excellent follow-up Be an expert in the client's brand, products, and services to answer all customer questions Attract and retain customers by answering suggesting information other products and services to meet their needs. Keep records of customer interactions, transactions, comments, and complaints Contribute to team efforts by accomplishing related results as needed Education: High School Diploma or GED Equivalent Experience: Minimum of 2 years of experience working directly with customers 1 to 3 years in a call center environment preferred Skills/Knowledge: Proficiency in Microsoft Office Suite Innovative team player that is cooperative Exceptional communication skills both written and verbal Ability to prioritize multiple requests providing timelines Goal-oriented and emphasizes accountability for delivering results Have a passion for execution and success Job Type: Full-time Pay: $21.90 + Commission ($64,000 - $72,000) per year. Benefits: Dental insurance Health insurance Vision insurance Schedule: 8 hour shift Monday to Friday Weekend availability Supplemental Pay: Commission pay
Office Administrator
Evosite Control Rooms, Houston
Primary Role:The Office Administrator will report to the Operations Manager and support the finance and other departments in an administrative capacity.Key Responsibilities:Matching of vendor invoices and packing slips to PO'sDaily invoicing of shipmentsSupport Collections staffComplete PO receivingReconcile accountsSupport procurement team on PO creation, changes, and vendor follow upSupport AP Admin with invoice approvalsEnsure AP vendor files are maintained and filed correctlyAssist in client payment processing / daily depositsResponsible for office suppliesHandle incoming and outgoing mailMonitor Accounting email accountAssist with coffee supplier and suppliesOther Duties Include:Complete weekly cash reporting to ControllerGenerate and distribute Late PO ReportsAssist with miscellaneous month-end tasks as requiredAssist with miscellaneous year-end and audit related tasks as requiredProvide back-up for other members of team to cover for vacations and sickness as requiredOther duties as requested by managementQUALIFICATION REQUIREMENTSEducation/Experience:Post-secondary education/training preferred in Administration related fieldsOffice Admin work experienceDatabase background is an asset ERP experience is an assetCompetencies Required:Customer Service experienceSuperior telephone and written skillsProfessional appearance and behaviorPhone system knowledgeStrong MS Office skills (Outlook, PPT, Excel, Word)Personal Attributes:Strong attention to detailPositive attitudeWillingness to learnAble to handle shifting responsibilities and prioritiesStrong work ethicStrong team ethicAbility and commitment to meet deadlinesGood communication and interpersonal skills when dealing with other departments, employees, external customers, and reporting agencies.Fast-learner, with a curiosity to learn and find out more