Guest Services Representative Salary in Houston, TX

JOB SUMMARY:A Department Management is a first-level supervisor/manager in our stores. The Department Manager contributes to company's success by having a "team leader" hands-on involvement in the day-to-day department operations. The Department Manager effectively leads a shift while ensuring department operational excellence. The Department Manager may be responsible for the opening or closing procedures of the department in coordination with Store Director and or Assistant Store Director. Must be able to work a variety of hours including nights, weekends and holidays. Department Management positions include/Puesto(s) incluidas son:• Meat Management / Gerencia de Carniceria• Bakery Management / Gerencia de Panaderia• Restaurant Management / Gerencia de Restaurante• Tortilleria Management / Gerencia de Tortilleria• Bulk Deli Cheese Management / Gerencia de Carnes Frias y Cremeria • Seafood Management / Gerencia de MariscosDUTIES AND ESSENTIAL FUNCTIONSDepartment Manager Responsibilities, but not limited to this:Create an environment of outstanding guest service every day.A must can do positive attitudeConduct store walk-thru at the beginning and end of the shift including multiple times throughout the shift.Lead varies departments throughout the day as neededCoach the Team Members to ensure flawless shift execution.Perform cycle counts and out of stock counts as per company guidelines Ensure closing procedures are performed daily Open or close of the storePerform inventory and product ordering as needed.Follow cash-handling policies and procedures as outlined in the Cash Handling policy.Assist with New Hire Orientation and Employee Training and developingResponsible for the training and development of employees.Act with integrity, honesty and leadership that promotes El Super / Fiesta Mart values.Manage time effectively while meeting all job responsibilities.Check food quality and food temperatures throughout the day to maintain company and Hazard Analysis Critical Control Point rules and regulations.Provide coaching and feedback to crew members and assess performance on an ongoing basis and discipline when necessary.Lead and motivate Team Members through positive and respectful leadership.Lead a positive team environment by recognizing and reinforcing individual and team accomplishments.Maintain regular and consistent attendance and punctuality and follow code of conduct.Help cross train crew members in all departmentsPerform other duties and responsibilities as required or requested.SUPERVISORY RESPONSIBILITIES: The Department Manager assists in the supervision and leadership of Team Members to comply with the organization's policies and procedures, applicable laws and regulations. Responsibilities include assisting in training employees; planning, assigning, and directing work; ensuring meal and rest periods are provided; motivating staff; noting performance discrepancies/policy violations during shift; addressing complaints; and resolving problems.QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. El Super / Fiesta Mart is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.2 years of quick serve/fast casual restaurant or retail operations experience.Experienced in a training role.Must be available to work a flexible schedule to include evenings, weekend shifts, and holidays.Minimum age: 18 or olderPrevious leadership experience preferred.Guest-focused approach to business.Detail and action oriented.Demonstrates integrity, trust, ethics and values.Good verbal and written communication skills.Must be able to follow all safety, health and sanitation procedures.Bi-lingual in English and Spanish preferred.Must complete certification process successfully.Must be able to take direction and delegate responsibilities effectively.Must be able to maintain command of their shifts.Ability to work in a fast-paced environment.Adaptable, team-oriented, dependable and strong work ethic.Ability to communicate effectively.Must be able to successfully pass background and drug test.EDUCATION/TRAINING/EXPERIENCE/LICENSE REQUIRED:Experience Grocery experience is a plus.Preferred Field of ExpertiseAbility to follow company customer service procedures.Demonstrated prior customer service skills or related experience.Ability to interact with customers and coworkers.Ability to understand and follow directions.PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. El Super / Fiesta Mart is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to performA. STANDING: Continuously, throughout the shift while stocking and facing product.B. WALKING: Continuously, throughout the day, while moving about the store and obtaining product from the warehouse.C. SITTING:Rarely, may sit on the store floor to face and stock product.D. CLIMBING:Intermittently, throughout the course of the day, utilization of a step stool or a twostep metal step stool with locking wheels may be necessary to access higher level product or shelving.E. BENDING: Continuously, throughout the day while loading and unloading product, shelving products, facing products, and cleaning.F. KNEELING: Frequently,while stocking, facing or cleaning items or shelving near or on the floor level.G. LIFTING: Under 10 lbs. - Continuously, small items such as individual products. 11 to 25 lbs. - Continuously, larger products 26 to 40 lbs. - Frequently, boxes of various product are often in this weight range. 41 to 55 lbs - Less Frequently, boxes of product such as liquid detergent Over 55 lbs. - Less Frequently, larger boxes that are broken down from pallets in the warehouse. (Employees are encouraged to team lift)H. CARRYING: Under 10 lbs. - Continuously, moving small items from carts to the shelving. 11 to 25 lbs. - Continuously, moving larger products from carts to shelving 26 to 40 lbs. - Frequently, moving product boxes to the floor from the warehouse. 41 to 55 lbs - Less Frequently, moving larger product boxes onto the floor using carts and bins. Over 55 lbs. - Less Frequently, moving larger boxes from pallets in the warehouse. (Employees are encouraged to team carry or use available roller carts)I. BALANCING: Intermittently, while utilizing two different types of step stools.J. PULLING:Less Frequently, pulling boxes of product will vary regarding pressure exerted. The pressure will increase based upon the surface and the friction of the pull. The pressure will increase if the surface is a pallet as opposed to the concrete floor. Pulling roller carts filled with product was measured at less than 4 lbs of pressure exerted as is similar with rolling bins of product or cardboard. (Employees are encouraged to push rather than pull)K. PUSHING:Intermittently, pushing boxes of product. Pushing rolling bins. Pushing roller carts filled with product was measured at less than 3 lbs. of pressure. (Employees are encouraged to push rather than pull)L. CROUCHING: Frequently, facing and stocking product. Cleaning shelving and warehouse area.M. STOOPING: Frequently, facing and stocking product. Cleaning shelving and the warehouse area.N. REACHING: Above shoulder height - Frequently, facing and stocking product. Cleaning responsibilities. At shoulder height - Frequently, facing and stocking product. Cleaning responsibilities. Below shoulder height - Frequently, facing and stocking product. Cleaning responsibilities.O. CRAWLING: Not RequiredP. TWISTING: Frequently, facing and stocking product. Cleaning responsibilities.Q. EYE, HAND, FOOT COORDINATION: Occasionally to frequently, facing product. Using the pallet jack. Opening boxes with box cutters.MACHINES, TOOLS, EQUIPMENT, AND WORK AIDS:Roller Carts, rolling bins, two step metal step stools with locking wheels, box cutters, manual pallet jack, power pallet jack ( if certified), apron.WORKING AROUND MOVING MACHINERY: Forklift, power pallet jack.MATERIALS AND PRODUCTS:Items consistent with working within a grocery store.ENVIRONMENTAL CONDITIONS:100% indoors: inside of the market or the warehouse. Warehouse temperatures are indicated up to 95 degrees.HAND COORDINATION: (when applicable)Right hand, left hand, both hands, how often and how long.Major hand - Dominant hand, continuously, throughout the day while performing all job duties. Fine Manipulation - Less Frequently, while working with product.Gross Manipulation- Frequently, holding product.Simple Grasping - Continuously, holding various products or cleaning supplies.Power Grip- Continuously, while moving larger items, rolling carts, or rolling bins.NOTE: Additional responsibilities within the position's purpose may be assigned. El Super / Fiesta Mart reserves the right to change this job description at any time based on business conditions and needs.This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

JOB SUMMARY:A Supervisor is a first-level supervisor/manager in our stores. The Supervisor contributes to company's success by having a "team leader" hands-on involvement in the day-to-day department operations. The Supervisor effectively leads a shift while ensuring department operational excellence. The Supervisor may be responsible for the opening or closing procedures of the department in coordination with Department Manager. Must be able to work a variety of hours including nights, weekends and holidays. Supervisor positions include/Puesto(s) incluidas son:• Front End Supervisor / Supervisor(a) Cajeros y Emp• Bookkeeper / Encargado(a) de Contabilidad• Operations Manager / Gerente de OperacionesDUTIES AND ESSENTIAL FUNCTIONSSupervisor Responsibilities, but not limited to this:• Create an environment of outstanding guest service every day.• A must can do positive attitude• Conduct store walk-thru at the beginning and end of the shift including multiple times throughout the shift.• Lead varies departments throughout the day as needed• Coach the Team Members to ensure flawless shift execution.• Perform cycle counts and out of stock counts as per company guidelines • Ensure closing procedures are performed daily • Open or close of the store• Perform inventory and product ordering as needed.• Follow cash-handling policies and procedures as outlined in the Cash Handling policy.• Assist with New Hire Orientation and Employee Training and developing• Responsible for the training and development of employees.• Act with integrity, honesty and leadership that promotes El Super / Fiesta Mart values.• Manage time effectively while meeting all job responsibilities.• Check food quality and food temperatures throughout the day to maintain company and Hazard Analysis Critical Control Point rules and regulations.• Provide coaching and feedback to crew members and assess performance on an ongoing basis and discipline when necessary.• Lead and motivate Team Members through positive and respectful leadership.• Lead a positive team environment by recognizing and reinforcing individual and team accomplishments.• Maintain regular and consistent attendance and punctuality and follow code of conduct.• Help cross train crew members in all departments• Perform other duties and responsibilities as required or requested.SUPERVISORY RESPONSIBILITIES: The Supervisor assists in the supervision and leadership of Team Members to comply with the organization's policies and procedures, applicable laws and regulations. Responsibilities include assisting in training employees; planning, assigning, and directing work; ensuring meal and rest periods are provided; motivating staff; noting performance discrepancies/policy violations during shift; addressing complaints; and resolving problems.QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. El Super / Fiesta Mart is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to perform the essential functions.• 2 years of quick serve/fast casual restaurant or retail operations experience.• Experienced in a training role.• Must be available to work a flexible schedule to include evenings, weekend shifts, and holidays.• Minimum age: 18 or older• Previous leadership experience preferred.• Guest-focused approach to business.• Detail and action oriented.• Demonstrates integrity, trust, ethics and values.• Good verbal and written communication skills.• Must be able to follow all safety, health and sanitation procedures.• Bi-lingual in English and Spanish preferred.• Must complete certification process successfully.• Must be able to take direction and delegate responsibilities effectively.• Must be able to maintain command of their shifts.• Ability to work in a fast-paced environment.• Adaptable, team-oriented, dependable and strong work ethic.• Ability to communicate effectively.• Must be able to successfully pass background and drug test.EDUCATION/TRAINING/EXPERIENCE/LICENSE REQUIRED:Experience Grocery experience is a plus.Preferred Field of Expertise• Ability to follow company customer service procedures.• Demonstrated prior customer service skills or related experience.• Ability to interact with customers and coworkers.• Ability to understand and follow directions.PHYSICAL DEMANDS: The physical demands described are representative of those that must be met by an employee to successfully perform the essential function of this job. El Super / Fiesta Mart is an Equal Opportunity Employer. Reasonable accommodations may be made as needed to enable individuals with disabilities to performA. STANDING: Continuously, throughout the shift while stocking and facing product.B. WALKING: Continuously, throughout the day, while moving about the store and obtaining product from the warehouse.C. SITTING:Rarely, may sit on the store floor to face and stock product.D. CLIMBING:Intermittently, throughout the course of the day, utilization of a step stool or a twostep metal step stool with locking wheels may be necessary to access higher level product or shelving.E. BENDING: Continuously, throughout the day while loading and unloading product, shelving products, facing products, and cleaning.F. KNEELING: Frequently,while stocking, facing or cleaning items or shelving near or on the floor level.G. LIFTING: Under 10 lbs. - Continuously, small items such as individual products. 11 to 25 lbs. - Continuously, larger products 26 to 40 lbs. - Frequently, boxes of various product are often in this weight range. 41 to 55 lbs - Less Frequently, boxes of product such as liquid detergent Over 55 lbs. - Less Frequently, larger boxes that are broken down from pallets in the warehouse. (Employees are encouraged to team lift)H. CARRYING: Under 10 lbs. - Continuously, moving small items from carts to the shelving. 11 to 25 lbs. - Continuously, moving larger products from carts to shelving 26 to 40 lbs. - Frequently, moving product boxes to the floor from the warehouse. 41 to 55 lbs - Less Frequently, moving larger product boxes onto the floor using carts and bins. Over 55 lbs. - Less Frequently, moving larger boxes from pallets in the warehouse. (Employees are encouraged to team carry or use available roller carts)I. BALANCING: Intermittently, while utilizing two different types of step stools.J. PULLING:Less Frequently, pulling boxes of product will vary regarding pressure exerted. The pressure will increase based upon the surface and the friction of the pull. The pressure will increase if the surface is a pallet as opposed to the concrete floor. Pulling roller carts filled with product was measured at less than 4 lbs of pressure exerted as is similar with rolling bins of product or cardboard. (Employees are encouraged to push rather than pull)K. PUSHING:Intermittently, pushing boxes of product. Pushing rolling bins. Pushing roller carts filled with product was measured at less than 3 lbs. of pressure. (Employees are encouraged to push rather than pull)L. CROUCHING: Frequently, facing and stocking product. Cleaning shelving and warehouse area.M. STOOPING: Frequently, facing and stocking product. Cleaning shelving and the warehouse area.N. REACHING: Above shoulder height - Frequently, facing and stocking product. Cleaning responsibilities. At shoulder height - Frequently, facing and stocking product. Cleaning responsibilities. Below shoulder height - Frequently, facing and stocking product. Cleaning responsibilities.O. CRAWLING: Not RequiredP. TWISTING: Frequently, facing and stocking product. Cleaning responsibilities.Q. EYE, HAND, FOOT COORDINATION: Occasionally to frequently, facing product. Using the pallet jack. Opening boxes with box cutters.MACHINES, TOOLS, EQUIPMENT, AND WORK AIDS:Roller Carts, rolling bins, two step metal step stools with locking wheels, box cutters, manual pallet jack, power pallet jack ( if certified), apron.WORKING AROUND MOVING MACHINERY: Forklift, power pallet jack.MATERIALS AND PRODUCTS:Items consistent with working within a grocery store.ENVIRONMENTAL CONDITIONS:100% indoors: inside of the market or the warehouse. Warehouse temperatures are indicated up to 95 degrees.HAND COORDINATION: (when applicable)Right hand, left hand, both hands, how often and how long.Major hand - Dominant hand, continuously, throughout the day while performing all job duties. Fine Manipulation - Less Frequently, while working with product.Gross Manipulation- Frequently, holding product.Simple Grasping - Continuously, holding various products or cleaning supplies.Power Grip- Continuously, while moving larger items, rolling carts, or rolling bins.NOTE: Additional responsibilities within the position's purpose may be assigned. El Super / Fiesta Mart reserves the right to change this job description at any time based on business conditions and needs.This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The Event Set Up Specialist will work 6:00 AM-3:00 PM; Sunday through Thursday, once they have completed their initial 2-week onboarding. The Specialist provides excellent set-up services to all guests and users of the Student Center (SC), and other assigned facilities. Assists with set-up for scheduled events to occur within the SC facilities. This may include but not limited to table and chair placement, audio-visual equipment and placement and testing of any other equipment used. Responsible for or assists with all cleaning of meeting rooms and special event spaces reserved for use. This includes but is not limited to light custodial work in each space as needed, trash removal, wiping and cleaning of table surfaces, furniture placement, cleaning of floor surfaces, white erase boards, artwork, plant arrangements and interior windows as appropriate. Checks and replenishes supplies associated with room equipment. Monitors and adjusts room temperatures, door access and light control functions of the assigned area of the event. Responsible for or assists in placement of printed room cards for scheduled events. Assists with supervision of members of student Event Set-Up Crew as well as provides direction for modifications of work assignments as needed to accommodate event schedules. Provides assistance in the training of the student Set-Up Crew. Participates in identifying and submitting items of concern related to repairs and replacement of any room/space furnishings or equipment. Performs other job-related duties as assigned.EEO/AAThe Event Set Up Specialist will work 6:00 AM-3:00 PM; Sunday through Thursday, once they have completed their initial 2-week onboarding. High school and 1 year experienceRequires a basic knowledge of grammar, spelling, punctuation and simple mathematical functions like percentages, ratios, etc. as might normally be acquired through attainment of a high school diploma or GED. Requires a minimum of one (1) year of directly job-related experience.Additional Job Posting Information: - Department is willing to accept education in lieu of experience.

Job Description Summary Responsible for assisting the front office manager in managing the front office function; ensure staff is properly trained including service expectations, hotel facilities and services, local directions, property management and reservations systems, safety and emergency procedures, etc.Job Description Job Tasks: Performs all guest service representative tasks in a superior manner.Oversees late checkout and stay over requests.Oversees all room changes.Oversees showrooms for sales.Oversees hotel availability in local area.Ensures that all appropriate computer generated reports are printed in a timely manner.Oversees preparation of VIP arrivals.Oversees preparation for group arrivals.Ensures the credit check report is completed on every shift.Oversee airline crew arrival preparation processReport/log all guest issues in weblog/groupme and update gust profiles accordinglyEnsures that all room discrepancies are cleared.Oversees blocking of special room requests for next day's arrivals.Maintains a neat and orderly control desk and area.Consistently presents a polished and professional role model image to guests, coworkers, and other departments.Complete job duties as listed on their shift checklist in a timely manner and alerts director of front office if assistance is needed.Perform any other duties as assigned by the Front Office Manager, Director of Operations and General Manager.Coordinates out of order rooms with housekeeping and engineeringEnsures posting of all charges.Inspects associates at the beginning of each shift to ensure grooming standards are met.Conduct pre-shift meetings before the start of each shiftEnsure that the department's schedule is prepared and posted by the weekly deadlineEnsure that Travel Pass enrollment weekly and monthly goals are metReview Guestware, update Travel Pass member status, and prepare welcome letters accordinglyEnsure that weekly advocate goals are metMonitor ADP, correct missing punches and approve payrollAssist in controlling expenses and minimizing waste in all areas of the front office. Participate as needed in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.Conduct daily guest room and suite inspections ensuring Sonesta Standards are being met. Requirements Excellent phone & verbal communication skills.Minimum of 2-3 years' experience in a similar role at an upscale hotel4 year college degree preferredPrevious supervisory hotelexperience preferred.Flexible schedule. Additional Job Information/Anticipated Pay Range Benefits Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:Medical, Dental and Vision InsuranceHealth Savings Account with Company Match401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and DiscountsHospital IndemnityCritical Illness InsuranceAccident Insurance Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Reports To (Title): Restaurant General Manager Department: Field Operations Job Summary: To serve each guest courteously, quickly and efficiently while adhering to the procedures in the Service Section of the Church's Operating Standards Manual (the "OSM"). Accomplishes tasks in a timely and orderly manner.Key Duties/Responsibilities:Greets all customers with a sincere smile, making them feel welcome through positive, pleasant, and enthusiastic attitude.Takes and fills the customer's order within company mandated service time.Suggestive up sell of products as directed by management.Collects money and delivers order to customer.Immediately attends to any customer service problem or complaint. Notifies manager as needed.Verifies opening reading and bank. Is accountable and responsible for all cash issued and received at their register during their shift and all guest checks used. Counts down drawer at end of shift to ensure accuracy.Immediately notifies Manager in Charge of any deletions, over-rings or equipment problems.Ensures that all product holding times are strictly observed.Ensures products on the counter or in the display case are properly rotated and attractively displayed. Keeps display case interior and exterior clean at all times.Stocks the service area with a sufficient supply of napkins, cups, lids, etc. Maintains an adequate supply of iced tea.Performs all other duties as assigned.Position Requirements (Education, Qualifications, Experience):High school diploma or GED; at least 6 months of experience that is directly related to the duties and responsibilities specified.Position Qualifications/Functional Skills:Knowledge of all restaurant policies, practices and operational and human resources proceduresExcellent interpersonal skills and the ability to interact professionally with individuals at all levels, both internally and externally.Must be able to succeed in a fast-paced work environment.Must be able to receive money and accurately count back change.Practices adequate security measures in cash handling, making frequent cash drops and maintaining a minimum amount of cash in the drawer.Basic computer skills.Report to work timely for each scheduled shift.1. If you're hungry for a career that's fun, fast-paced and loaded with opportunity, then you've come to the right place. At Church's, we're not your typical quick service restaurant. We make real comfort food that makes a difference in peoples' lives. And for over 60 years, our restaurant has been a place where hard-working people can get ahead and go on to do amazing things by serving others.2. Church's Chicken is an equal employment opportunity employer and makes hiring and employment decisions without regard to race, color, religion sex, national origin, age, disability, genetic information or any other factor prohibited by applicable law.