Customer Service Advisor Salary in Houston, TX

Overview Stewart & Stevenson a Now Hiring a Service Advisor at 8631 East Freeway Houston, TX 77029. Responsible for serving as the primary contact and source of information for all services provided to customers by the service department. Oversee departmental service assignments.Responsibilities Serve as primary point of contact for all customers from initiation through completion of the service job. Communicate status of service job to customer, including description, status, and cost of work being performed. Assign service jobs to Technicians and oversee job progress to completion. Ensure all required parts and supplies are available to Technicians in order to complete service job. Ensure service performed is appropriate and in compliance with company safety and standard operating procedures. Ensure quality control of complete process. Create final customer invoice with complete explanation and charges for work performed, and review invoice with customers. Qualifications Ability to utilize the available time to organize and complete work within given deadlines. Ability to communicate in writing clearly and concisely. Ability to communicate effectively with others using the spoken word. Ability to take care of the customers’ needs while following company procedures. Education/Experience: High School Graduate or General Education Degree (GED) and three to seven years related experience. Associates or Bachelors Degree strongly preferred. Prior customer service experience in an automotive or heavy-duty engine repair environment preferred. Prior supervisory experience preferred. Computer Skills: Proficient in Microsoft Office applications (Word, Excel, Outlook). Prior experience with JD Edwards service system preferred. Working Conditions: Office and shop environment. Shop environment may not have air conditioning.

We are a leading electric motor and generator manufacturer dedicated to delivering high quality products and exceptional service to our clients. With a commitment to innovation and customer satisfaction, we are seeing a skilled Customer Service/Project Coordinator to join our dynamic team. As a Customer Service/Project Coordinator, you will play a pivotal role in ensuring customer satisfaction and managing projects related to electric motors and generators. You will serve as the primary point of contact for our clients, offering unparalleled support and guidance throughout their experience with our company. Key Responsibilities:• Customer Support: Provide outstanding customer service by addressing inquiries, resolving issues, and offering technical assistance related to electric motors and generators. This will include new product sales as well as repair of their equipment. • Project administraion: Oversee projects from inception to completion, coordinating with internal teams and external stakeholders to ensure timely delivery and adherence to project requirements. • Order Processing: Handle order processing tasks, including generating quotes for customers, answering phones, and entering sales orders accurately and efficiently.• Data research and reporting: Conduct research and compile data to create reports for various departments such as sales, clients, production, and accounting as needed. • Documentation Creation: Generate documentation requested by clients to support their understanding of products, processes, and project specifications. • Technical expertise: Develop a deep understanding of our product offerings and technical specifications to effectively address customer inquiries and provide insightful recommendations. • Problem resolution: Proactively identify and resolve customer issues, leveraging strong problem-solving skills and collaborating with cross-functional teams to achieve optimal outcomes. • Relationship building: Cultivate strong relationships with customers, suppliers, and partners to foster trust and loyalty, service as a trusted advisor and advocate for their needs. • Continuous Improvement: Identify opportunities for process enhancements and contribute to the development of best practices to streamline operations and enhance the overall customer experience. Qualifications:• High School diploma required.• 6+ years' experience in an office environment • Some mechanical aptitude &/or oilfield experience is helpful. • Previous experience in customer service, project coordination/management, or technical support, preferably within the electric motor and generator industry. • Excellent communication skills, both written and verbal, with the ability to convey technical information clearly and effectively. • Strong organizational skills and attention to detail, with the ability to manage multiple projects simultaneously and prioritize tasks effectively. • Proficiency in Microsoft Office Suite and project management tools.• Ability to build strong relationships with customers, suppliers, and internal teams.• Problem solving mindset with customer-centric approach to resolving issues and exceeding expectations. • As part of a team, we seek individuals who thrive in collaborative environments and demonstrate self-motivation and independence. We are looking for team players who excel in working with others and can effectively manage tasks with minimal supervision. Join our team and contribute to our mission of delivering innovative solutions and unparalleled service to our customers in the electric motor and generator industry. Apply now to embark on a fulfilling career journey with us!

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.At Siemens Healthineers, We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Customer Service Engineer . Our global team: We are a team of more than 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers .This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer, you will be responsible for:Building and sustaining strong partnerships with your customers through the effective use of both technical expertise and interpersonal skills.Serving as the company's primary customer facing technical representative while working in collaboration with biomedical engineers and other senior staff members in a hospital or clinical environment.Ownership of customer relationships with the goal of upholding a high level of satisfaction with optimum service delivery.Working closely with clinical and sales partners best manage and grow your install base.Troubleshooting and resolving both hardware and software issues with ultrasound equipment, either remotely or at a customer site.Managing installation, modification, and preventive maintenance calls to ensure customer equipment operates at a high standard.Working with the Regional Service Director to achieve individual goals and targets for the region.Ensuring all work and equipment adhere to all state and federal regulatory requirements.Submitting documentation required to remain in compliance with serviceable repairs.Maintaining a clean driving record in compliance with company fleet vehicle policiesThis position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers: Background maintaining electronic equipment, either in or out of a healthcare environment.MS Office software like Word, PowerPoint, Excel and Outlook).Desire to work with our latest technology and learn about new software and hardware solutions.Passion to deliver customer centric solutions to customers.Requires someone to work well without supervision, be a self-starter and can independently manager their time/schedule.Willingness to travel and flexibility, for both day-to-day work and required company training.Required skills to have for the success of this role:Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.Minimum 3-5 years of experience.Knowledge of computers and networking.Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.Expertise in troubleshooting, diagnosing, and solving complex technical issues.Strong customer service skills through clear verbal communication with customers that explains the diagnosis of the event of the CSEs.Must be able to be compliant with hospital credentialing requirements.Wide degree of creativity, leadership, and latitude is expected.Ability to complete multiple tasks with minimal direction.Ability to work professionally with all levels of hospital organization staff.Excellent organizational, time management, written and verbal communication skills.Ability to travel >75% of the time.Additional desired skills include:High attention to detail.Ability to organize and prioritize tasks resulting in consistent productivity.Ability to function within and support a team environment and build strong working relationships.Dependable, flexible, and punctual.Ability to meet accuracy and productivity goals.Good problem-solving skills, ability to evaluate situation and prioritize factors in decision making.Self-motivated, utilize available resources for self-improvement and development. This position will be assigned to a specific region but may be a used a floater position, meaning that this person may need to travel (vehicle/airplane) to assist with business needs when needed. At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.If you want to join us in transforming the way healthcare is delivered, visit our career site at https://jobs.siemens-healthineers.com/careers If you wish to find out more about the specific division before applying, please visit: https://usa.healthcare.siemens.com/about .Beware of Job ScamsPlease beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Career site: https://jobs.siemens-healthineers.com/careers "Successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations." As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.Equal Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here .

We are seeking a skilled and empathetic Customer Service Consultant to join our team. As a company committed to fostering positive customer relationships, we value individuals who are passionate about delivering personalized and effective solutions to our valued clients. If you have a strong customer service background, excellent communication skills, and a genuine desire to help customers, we encourage you to apply for this critical role within our organization.Things to consider before applying:Must be at least 18 yrs of ageMust live in Houston, TXMust NOT have any felon criminal record less than 7 yrs ago, misdemeanor is okayKey Responsibilities:Customer Support: Provide prompt and courteous assistance to customers through various channels, including phone, email, and live chat, addressing inquiries, concerns, and providing product/service information.Issue Resolution: Effectively resolve customer issues and complaints, demonstrating empathy, patience, and a solutions-oriented approach to ensure customer satisfaction and retention.Product Knowledge: Maintain a comprehensive understanding of our products and services, staying updated on any changes or enhancements, and effectively communicating this information to customers.Relationship Building: Cultivate positive and enduring relationships with customers, striving to understand their needs and preferences to provide tailored and personalized solutions.Documentation and Reporting: Accurately document customer interactions and inquiries, and provide detailed reports on customer feedback, recurring issues, and suggestions for improvement to the management team.Process Guidance: Guide customers through various processes, such as account setup, troubleshooting, and returns, ensuring that they have a seamless and positive experience throughout their journey with our company.Cross-Departmental Collaboration: Collaborate with other departments, including sales and product development, to communicate customer feedback, contribute to the development of customer-centric strategies, and improve overall customer satisfaction.Qualifications:Proven experience in a customer service role, demonstrating exceptional communication and problem-solving skills.Empathetic and patient approach to customer interactions, with the ability to remain calm and courteous under pressure.Strong organizational skills and the ability to manage multiple tasks simultaneously.Familiarity with customer service software and tools.A genuine passion for helping customers and a commitment to delivering outstanding service.Ability to adapt to a fast-paced and dynamic work environment.Knowledge of customer service best practices and a dedication to continuous improvement.Excellent teamwork and collaboration skills.

Who We Are Metrix is the preferred supplier of industrial condition monitoring systems to many of the world's leading manufacturers and users of cooling towers, gas turbines, reciprocating compressors, and other rotating and reciprocating machinery. With headquarters in Houston, Texas, we operate in more than 40 countries via factory-direct sales and service professionals, along with a strategic network of instrumentation partners. Your Role Metrix is seeking a Customer Service Rep for a temporary assignment for approximately six to eight months. Creates, reviews, confirms, and/or revises as appropriate, terms of sale on quotes and customer purchase orders by performing the following included-but-not-limited-to duties. RESPONSIBILITIES: Talks with customers by phone and receives new orders via phone, mail, fax or e-mail. Determines appropriate price, delivery date and other terms for orders with assistance of templates and ERP system information, and direction of the Sales Representative or Manager as necessary. Documents and presents the written order acknowledgement to the customer. Handles details and issues as necessary to fulfill Operations, export compliance, and customer needs. Documents necessary information for customer claims of sales-owned issues to initiate problem resolution. Extensive use of Microsoft Outlook including filing, organizing, and retrieving email correspondences. QUALIFICATIONS: EDUCATION AND EXPERIENCE Associates degree (A.A.) from college or technical school; or two to three years related experience and/or training; or equivalent combination of education and experience. Some experience or understanding of international order and/or shipping terms, Incoterms 2000, and/or export compliance is preferred. Manufacturing experience preferred. KNOWLEDGE AND SKILLS MATHEMATICAL SKILLS: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. REASONING ABILITY: Ability to solve practical problems and deal with a variety of variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. COMMUNICATION SKILLS: Ability to communicate effectively verbally and written with internal and external customers.Privacy We are committed to the protection and promotion of your privacy. In connection with your application for employment with us at Metrix, please click on this link to view our Applicant Privacy Notice. ( metrixvibration.com )Metrix is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

FTS is partnering with Triveni Turbines in their search for a Field Service Manager with Steam Turbine experience!Apply Today!About UsTriveni Turbines caters to diverse sectors through a wide range of steam turbine products that are built to suit the customer's requirement.Our commitment to offer cost effective, energy-efficient and environment-friendly solutions have led to the substantial investment in undertaking extensive research and development. This dedication yields to produce innovative and robust product offerings tailored to meet the demands of customers from over 20 industries and across 80+ countries.Our services encompass Parts, Sales, and Service, spanning a wide spectrum of industries. This engagement empowers us to gain insight into our clients' operational conditions, facilitating the seamless provision of product delivery and the establishment of lasting relationships. Our Triveni REFURB aftermarket team specializes in the restoration and repair of rotating equipment, regardless of its brand or age, extending our services to a global clientele base.What's in it for YouOPPORTUNITIESTriveni Turbines believes in the power of people. We are conscious of the fact that a happy workplace results in engaged and energized partners. Riding on the energy levels of our people, we continue our efforts to scale greater heights, in business, technology, and processes.Operating in dynamic global business scenarios over the years, the team at Triveni has developed an agile approach, embedded with resilience, and embraced creativity to counter the increasing complexity, chaos, and convergence in everything we come across. Our team stays focused, confident, and ready to rise to the occasion taking ownership & accountability. We are committed to growth in the face of constant change.Field Service Manager - USAbout the Role:The Field Service Manager is responsible for overseeing field service operationsrelated to steam turbine maintenance and repairs. This role involves managing a team of technical field service advisors, turbine mechanics and third part contractors, coordinating overhaul projects and ensuring quality standards are met while maintaining a safe working environment. The manager will also be involved in client communication and strategic planning to drive the success and growth.Qualifications:• Bachelor's degree in Mechanical Engineering or a related field (preferred).• Previous experience in a similar role, preferably in the steam turbine industry.• Strong leadership and management skills.• Excellent project management skills with the ability to multitask and prioritize.• In-depth technical knowledge of steam turbine systems.• Excellent communication and interpersonal skills.• Ability to work effectively in a fast-paced and dynamic environment.• Proficiency in Microsoft Office and project management software.• Applicants must be legally authorized for employment in the United States without need for current or future employer-sponsored work authorization.Job Responsibilities:• Responsible for legal and regulatory compliance with obtaining necessary licenses and permits to operates in different states. Ensures compliance with HSE and industry-specific regulations and standards.• Recruits, trains and manages skilled and experienced technical field advisers, turbine mechanics and support staff.• Leads and provides guidance, mentorship and support to field service personnel• Provides comprehensive training on steam turbine operation, maintenance, repair, safety protocols and customer service.• Ensures Supply Chain Management Processes and Procedures are in place and followed to meet demands of operations.• Ensures adequate inventory management to minimize quality of service.• Develops and implements robust health, safety and environmental protocols, and procedures to ensure the well-being of team members and compliance with regulations.• Ensure proper personal protective equipment (PPE) and enforce safety measures at all job sites.• Implement quality control measures for disassembly, reassembly and FME• Plans, coordinates, schedules service projects and adheres to timelines and budgets.• Primary point of contact for field service activities and maintains a strong relationship with clients to understand their needs and expectations.• Delivers and maximizes solutions for high quality service for customer satisfaction.• Prepare regular daily and final reports on field service activities, including project status, performance metrics, and customer feedback.• Maintains accurate documentation of field service activities, including work orders, service reports and equipment manuals.Benefits:• Competitive salary based on qualifications• Health, dental, and vision plans with options• Matching 401(k)• Competitive paid time off plan, holidaysEqual Employment Opportunity StatementTriveni is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

Description Customer Care Representative I Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. Previously known as Anthem, Inc., we have evolved into a company focused on whole health. This position you will work remotely from your home for the majority of the time with flexibility to work in the office. There may be times you would go into the office for training, team meetings or engagement activities. Be part of an extraordinary team Are you looking to Elevate your customer service experience and make a difference? Are you looking to Advance your career by getting experience in the ever-growing health insurance industry? We have new hire classes ready for you to start. Apply today! Elevance Health Offers: Extensive career opportunities Competitive pay Great health, dental vision, and life benefits Ability to get your bachelor's degree paid for Top 20 Fortune 500 Companies on Diversity and Inclusion Certified Great Place to Work 401K match, Paid Time Off, Holiday Pay Gym Reimbursement Quarterly incentive bonus and annual increases plan based on performance. Create unforgettable service driven by compassion and purpose. We have amazing customers and when they need help during their time of need - they contact you. When you join us, you will be there for our customers when they need you most; you will help expectant mothers find the right doctor, offer support for members with cancer, ease a patient's financial stresses, and more. Our Customer Care teams are highly collaborative, which means you will always have the support you need to solve problems, serve our customers, and grow your career. From paid training programs and continuous learning opportunities to leveraging new technology, we offer a fast-paced environment where you can make a meaningful impact on day one. As a Customer Care Representative, you will act as a trusted advisor and educator on health care related inquiries, such as claims questions, helping find a doctor and explaining benefits. Available Shifts: 5 Days / 8 Hour Shifts Monday - Friday 8:00am - 4:30pm Monday - Friday 8:15am - 4:45pm Monday - Friday 8:30am - 5:00pm Monday - Friday 8:45am - 5:15pm Monday - Friday 9:00am - 5:30pm Monday - Friday 9:30am - 6:00pm Monday - Friday 10:30am - 7:00pm Monday - Friday 11:30am - 8:00pm 4 Days / 10 Hour Shifts Monday, Tuesday, Thursday, Friday 8:30am - 7:00pm / off Wednesday Monday, Tuesday, Wednesday, Friday 9:30am - 8:00pm / off Thursday Monday, Tuesday, Wednesday, Thursday 10:30am - 9:00pm / off Friday Minimum Requirements: Requires a High School Diploma or equivalent and previous experience or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities and Experiences: A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members questions at the first point of contact. A customer advocate willing to listen and find creative solutions to address and resolve customers' questions, issues, or concerns. A composed individual able to multi-task, navigating multiple computer applications and working efficiently while communicating and serving the customer. Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet member's needs, to being accountable for commitments made to customers or others and ensuring follow-ups are completed. Flexible and quick learner, willing to adapt to changing customer and business needs. Ability to work from home with internet access and a quiet and private workspace. Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities - and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. Candidates must reside within 50 miles or 1-hour commute each way of a relevant Elevance Health location. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact [email protected] assistance.

We are searching for Customer Service Rep II. The position is a 9-month contract assignment.This position requires critical decision making to respond to and resolve non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies. Position emphasizes public relations and effective revenue risk management. Handles situations, which may require adaptation of response.Provides direction and guidance to less experienced team members. May receive inbound Assist telephone calls. Responds to assist agencies, inquiries in an efficient and courteous manner and records/processes commitments on customer's accounts as appropriate. Also, may work with Area Coordinators to resolve agency/customer issues. Reports fraudulent conditions to management.Location: Houston, TX.Job Duties & Responsibilities:Receives customer's documentations, verifies customer's identity, possible fraud, switch Hold, etc.Receives inbound calls from customers inquiring about pending enrollments for Residential and Small Commercial customers.Performs outbound calls to follow up with customers to ensure the customer is aware of the hold in their order and the process to follow to execute the order of service.Able to identify coaching opportunities for Care/Sales agents to ensure we are following the company's stablished rules.Provide accurate reports in a timely manner to other departments as required, these reports provide critical agent's performance.Provides coaching opportunities to 3rd party vendors in a professional way.Provides agent coaching that support all customer growth initiatives.Recommends process improvements to training and management teams.Maintains working knowledge regarding compliance rules and company policies to ensure Customer Service reduces potential business risk.Ability to meet attendance and storm duty requirements.Performs other job-related duties as assigned.Required QualificationsHigh School Grad / GEDExperience: 2+ yearsPreferred QualificationsAssociate degree.EOE of Minorities / Females / Vets / Disability.FL: 16535

We are an E-commerce retailer, wholesale distributor and manufacturer. Currently, we are seeking a talented Director of Customer Service at our corporate office located in the southeast, TX area.The Director of Customer Service will lead a high-performing, support team to provide customer service excellence to a diverse range of customers. Additionally, the Director develops and encourages a culture of high customer service through ongoing training, performance metrics and staff development. This leader role drives continuous improvement, cost effective support solutions and staff development geared towards sustainable operations. As part of the leadership team, the Director models and cultivates culture, values, and behaviors.MINIMUM QUALIFICATIONSGreat candidates for the position of Director of Customer Service will meet the following qualifications:• A minimum 10 years of experience in Retail, Consumer Goods or Manufacturing.• A minimum 5 years of experience in a Management or Leadership role.• A bachelor's degree in business administration or related field(s) and/or combined experience/education as substitute for minimum education.• Proven ability to foster an environment of trust, collaboration, transparency, and accountability and to build an inclusive environment that values, encourages, and supports differences.• Excellent organizational skills, able to set priorities and manage multiple projects.PREFERRED QUALIFICATIONSExceptional candidates for the position of Director of Customer Service will also bring the following qualifications or more, in addition to the Minimum Qualifications:• 10 or more years of relevant experience• 5 years of overseeing support of end-user IT hardware and software• Graduate degree(s) in Business Administration, Management, or a related field.• Strong analytical, research, establishing metrics, and conceptual skills plus high interpersonal and communication skills.• Ability to develop and maintain key relationships to achieve business objectives.SCOPE OF THE ROLEThe Director of Customer Service Will• Lead a high-performing, frontline support team to provide customer service excellence to a diverse range of customers. Drives successful day-to-day operations of the customer service team, managing service levels and quality of service delivered via phone calls, emails, voicemails, and in-person visits.• Manage resource scheduling to ensure sufficient coverage to maintain target service levels, tracks, and reports service delivery metrics, and gathers and analyzes customer survey data to ensure quality service delivery.• Work closely with leadership to identify, implement, and support cost effective, leading solutions for all aspects of customer service, maintaining currency with industry innovations.• Establish and maintain trusted relationships with customers to build a strategy that responds to the business vision, goals, and strategy.• Actively drive the process of embedding values and behaviors. Leads by example, demonstrating ethics and high accountability to create a culture of trust and transparency.• Fosters an inclusive environment that values team member differences, creating a sense of belonging and appreciation.• The director role is accountable for the Customer Service team and our Retail Store.

**COMPANY OVERVIEW** As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our company and capabilities. Now, we're accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission. The race is on to confront the climate crisis and Constellation is ready to meet the challenge. Come join us as we lead energy, together. **TOTAL REWARDS** Constellation offers a wide range of benefits and rewards, designed to help our employees thrive professionally and personally. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays and sick days; and much more. Expected salary range of $67,500 to $75,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k). **LOCATION** This is a remote position. Up to 15% travel is required, to attend customer-site and in-office meetings as required. Candidates must reside in the United States and be willing to work a corporate, day-shift schedule on Eastern Standard Time. **PRIMARY PURPOSE OF POSITION** Arise Energy was founded with the simple mission to make corporate energy purchasing easier. Our proprietary, self-service, online platform lets customers take control over their energy purchasing and our client-focused team of advisors help customers achieve cost, budget and sustainability goals. Arise Energy is an independent subsidiary of Constellation, a Fortune 200 clean energy leader. The Sr Customer Support Champion is responsible for providing (1) post-sale issue resolution, (2) deal support and (3) account management services that improve renewal rates and customer satisfaction. The Customer Support Champion position is the face of the Arise Energy brand to our customers and plays a key role in delivering a best-in-class customer experience. This position monitors the day-to-day workflow activities for issue resolution, maintains communications & relationships with customers throughout their contract term, and administers the renewal process for customers. **PRIMARY DUTIES AND ACCOUNTABILITIES** + **Address, resolve and track customer service issues:** Review and address customer service issues. Receive incident requests from customers, Arise Energy operations team, or suppliers via email, phone, chat or through Arise Energy portal. Create and monitor service tickets. Address customer issues and resolve tickets (including managing ticket escalation and coordination across the team) and meet Service Level Agreements (SLAs). Issues may include billing discrepancies, account name changes, account additions or drops, supplier notifications. (35%) + **Manage Renewals Process:** Proactively develop relationships and provide support to increase customer retention. Responsible for house accounts (no BDM alignment) and those customers aligned with their assigned BDMs. Communicate and work collaboratively with all teams. Responsibilities may include requesting quotations, presenting renewal pricing proposals, and presenting contracts to customers. Working closely with internal operations and pricing team members. (30%) + **Execute Customer Communications:** Schedule and execute timely emails and calls to customers throughout their contract term to deliver an exceptional customer experience and ensure future renewals. Communications may include welcome calls, first invoice review, touchpoints, and quarterly account review invitations. Understand and clearly communicate value proposition of most products and components. (10%) + **Administer Account Reviews:** Initiate quarterly account reviews with current customers to address and document customer concerns, changes in their business profile (locations, ownership, contact information), energy usage or budget issues. Account reviews may be done independently or in collaboration with an assigned Business Development Manager (BDM). (10%) + **Maintain Customer Relationships:** Demonstrate proactive behaviors to strengthen customer relationships. Strong ability to connect the dots between the customer and their objectives to form an energy budget management strategy to meet their needs. Strong understanding of market drivers and impacts on supply and demand and uses this information to identify opportunities. (10%) + **Data Management & Process Improvement:** Maintain data hygiene in CRM, report on quarterly KPI results and contribute to training/initiatives on areas of improvement across the team. (5%) **POSITION SPECIFICATIONS** **Minimum Qualifications:** + 3+ years of energy industry experience + 3+ years of sales, sales support or account management experience + Highly proficient in Word, Excel, PowerPoint, and Outlook + Exceptional written and oral communication skills to function in a team environment and to maintain rapport with employees and customers + Strong analytical skills, attention to detail, problem-solving, and independent decision-making + Ability to effectively build and maintain relationships with internal customers + Flexibility on the job and the ability to juggle multiple competing priorities • Ability to maintain confidentiality of all information always **Preferred Qualifications:** + Prior experience providing inside sales, sales support, account management, or customer support for an eCommerce or digital platform, highly preferred + Intermediate to advanced experience with MS Excel, such as Pivot tables, v-lookups, and macros preferred + Bachelor's degree + Prior experience in the retail energy industry and/or regulated energy industry + Prior experience in using CRM and/or Order-to-Cash workflow systems **EEO** At Constellation, we are proud to be an equal opportunity employer. Whether you are an employee or applicant, you will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law. We are committed to advancing diversity, equity and inclusion and believe in attracting, retaining, and advancing employees who will best serve and represent our customers, partners, and communities. We support a workplace that ensures mutual respect, where everyone has the opportunity to grow and contribute at their greatest potential. Constellation will provide you the tools and resources to build and power a successful career. **GOVERNMENT** VEVRAA Federal Contractor \#LI-REMOTEConstellation is proud to be an equal opportunity employer and employees or applicants will receive consideration for employment without regard to: age, color, disability, gender, national origin, race, religion, sexual orientation, gender identity, protected veteran status, or any other classification protected by federal, state, or local law.