Bilingual Customer Service Representative Salary in Houston, TX

Hajoca Corporation is one of the country's largest privately-held wholesale distributors of plumbing, heating & cooling, and industrial supplies. Founded in 1858, Hajoca is a company based on the principles of "Service, Integrity, Reliability," and on relationships of trust and support with teammates, customers, and suppliers. Throughout its history, Hajoca has played an active role in shaping advances in plumbing. However, we attribute our success to two simple truths; a unique business philosophy and talented people. Hajoca is all about the people, who give us our advantage, and who will guide us successfully into the future. Although Hajoca is a large company, we work in a decentralized environment where each of our locations, called Profit Centers (PCs), is run by the Profit Center Manager as if it were their own small business. A typical Profit Center is the heart of our business and consists of a warehouse, counter, sales office, and (sometimes) a showroom. Our PCs conduct business under unique trade names and offer a customized business approach, honoring what's special about each local marketplace. All-Tex Pipe & Supply is one of those trade names and is looking for a Customer Service Specialist at their Houston location . Pay for this position is between $17.50 and $19 per hour at this location. Are you friendly and do you thrive on providing great customer service? Are you knowledgeable and detail-oriented? If so, we'd like you to join our team as a Customer Service Specialist. About the Role: You will: Provide total care for our customers to ensure that we meet their expectations every time they interact with us. Provide sales and support to walk-in customers at our will-call sales counters and to field customers at off-site delivery locations. Be responsible for receiving incoming vendor shipments and customer return material; for stocking and maintaining the warehouse and counter sales areas; and for picking, documenting, and packing customer orders. Load and unload trucks and perform merchandise deliveries and pickups. Confidently assist customers who purchase and/or pick up merchandise at the Profit Center. Accurately process and fill Sales Orders generated at the sales counter. Provide customers with reliable information regarding product specifications, pricing, and availability. Keep counter area and merchandise displays clean, neat, current, stocked and safely displayed. Process cash sale returns and refund paperwork in accordance with Company policy and procedure. Inform supervisor of inventory levels or stock depletions that could impact customer service levels Process vendor shipments or customer returns Operate trucks safely and in compliance with Company rules, applicable laws and regulations. Destinations include job sites, customer facilities, vendor facilities, other Hajoca locations, facilities of other wholesalers, or other locations as directed by management. About You: At least 21 years old and have experience operating a commercial motor vehicle GVWR of 10,001 pounds or more High school diploma or equivalent A proper and valid driver's license for the vehicle(s) being driven A driving record that meets the criteria for being an Authorized Driver in accordance with Company policy Must pass a Department of Transportation physical examination before beginning work; to be updated at least every two years while employed and performing this job function Experience in customer service, counter sales, or contractor sales preferred Experience in warehouse receiving, material handling, and truck driving preferred Our ideal candidate will also: Possess outstanding customer service, verbal communication, and generous listening skills. Be able to build and maintain a positive working relationship with customers, vendors, and co-workers. Be able to quickly develop comprehensive knowledge of products sold at the Profit Center. Be able to learn and operate the computer related systems used in warehouse operations, the delivery process, and to process orders. Know of, be able to apply and practice safety precautions in a warehouse and material handling environment. Know laws, rules and regulations governing driving motor vehicles in general, and commercial motor vehicles subject to the Department of Transportation regulations in particular. Be able to safely operate any commercial motor vehicle that has a gross vehicle weight rating (GVWR) of up to 26,000 pounds. Be able to learn to safely operate a forklift and other material handling equipment in use at the Profit Center. Be able to remain calm and function effectively in stressful, unexpected, and/or emergency situations. Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals. The benefits of working with us: Our culture is well-suited for exceptional people who use their talents to drive business and want to share in the financial success their efforts yield. In addition to a competitive starting wage, we offer a Profit-Sharing Program that provides each team member with an opportunity to earn a direct share of the profits on an annual basis. In addition to our generous compensation package, Hajoca also offers:Full-time benefits (for team members working 30 or more hours per week): Medical, dental, vision, and prescription coverage Accident and Hospital Indemnity coverage Life insurance and Long Term Disability Pre-tax accounts for healthcare and dependent care Paid vacation, holidays, and sick time (sick time also offered to PT team members as required by state law) Full-time and part-time benefits: 401(k) Retirement cash account with company contributions Targeted training programs focused on your personal and professional growth *Please note that benefit offerings may differ for teammates covered under a collective bargaining agreement. EEOC Statement Hajoca Corporation is an Equal Opportunity/Affirmative Action Employer (Equal Opportunity Employer/Veterans/Disabled). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity/expression, national origin, age, veteran status, disability, or any other protected category pursuant to federal, state or local laws and will not be discriminated against on the basis of any such categories/status. Hajoca values diversity, equity and inclusion and this policy applies to all employment practices at Hajoca. Hajoca is committed to providing reasonable accommodations for qualified individuals with disabilities including, but not limited to, during the application process. Please let us know if you need assistance or an accommodation due to a disability. Background Screening Statement We are a drug free workplace. Employment is contingent upon pre-employment drug screening, and successful completion of a criminal background investigation subject to any federal, state and local laws. Other details Pay Type Hourly Min Hiring Rate $17.50 Max Hiring Rate $19.00 Apply Now Houston, TX, USA

Customer Service DirectorThe Customer Service Director is responsible for overseeing the customer service department that work with external customers and warehouse operations, concentrating in Houston area and Export operations. This individual will lead a team, ensuring that a consistent and high level of service is the focus. Build connections with key enterprise customers to deliver a high level of customer experience through Best Practices, collaboration with other Customer Service Directors and Internal Stakeholders, while maintaining the utmost integrity. KEY RESPONSIBILITIES:• Leading a team of customer service managers and representatives who support key enterprise customers, managing daily orders, key escalations, and process improvements. • Responsible for key customer leadership communication (quarterly forecast outlook, coordinating and managing customer audits, etc.) • Drive the customer service strategy, goals and key KPIS's to achieve a successful customer experience• Lead through change to elevate the customer service teams to the next level of customer service• Customer onboarding • Lead partnership meetings and schedule quarterly meetings to engage in cross-departmental goals and initiatives • Participate in weekly meetings with key customers • Manage department workflow prioritizing, scheduling, and assigning tasks while fostering a positive team environment• Identify process challenges and order fulfillment issues and elevate to appropriate management level for resolutions for implementation• Evaluate and implement consistent procedures across all facilities. Conduct quality assurance surveys with customers to review our service levels and KPI's.• Stakeholders include Warehouse, Operations, Quality, Billing, Sales and Marketing, Shipping/Receiving and all other applicable departmentsJob RequirementsSKILLS, KNOWLEDGE, AND EXPERIENCE:• College Degree 10 years' experience Customer service driven. Demonstrated success in recognizing and implementing workflow improvements• Experience in leading a customer service team or operation, customer service training, voice/data communications, email management and communication methods • Detail oriented, problem solver, promotes team environment• Ability to interface successfully with customers and all levels of the organization • Proven leadership track record and excellent interpersonal communication skills• Ability to prioritize tasks quickly. Ability to delegate work among members of the team• Excellent written and verbal communication skills across all forms of communication• Ability to work with minimum supervision. Outstanding follow-through. Able to multi-task. • Proficient in Microsoft Word, Excel, Power Point, Outlook. • Experience measuring KPI's

SNI Companies is hiring for a contract to hire Bilingual Customer Service Rep to work for one of our growing Houston-based clients. This is a great entry-level opportunity offering a set M-F schedule and lots of opportunities for growth.Responsibilities:Answer calls from customers and assist with questions.Responding to email inquiries from customersAdjusting plans and billing as neededProvide exceptional customer serviceRequirements:Strong attention to detailProficient in MS OfficeExceptional customer service skillsAble to work M-F 8 am to 5 pmPay will start at $15/hour with increases based on performance. Apply today for immediate consideration!

Our client, a leader in the legal space is currently growing their team and hiring FIVE new Referral Matching Specialists for their providers. This role is 100% onsite located near the Galleria, in a call center environment with incredible opportunity for growth! There are two different shift options- 9AM-5PM or 11AM-7:30PM. This is a direct hire role paying $45-55K depending on experience.The ideal candidate is a meticulous and results-oriented individual who takes pride in delivering high-quality work. This position requires a proficient mastery of warm calling, with a focus on building genuine relationships to achieve successful matching outcomes. Outbound calling experience is a must!Responsibilities: Evaluate case profiles to determine appropriate provider options.Conduct cold calls to negotiate network discounts when suitable provider options are limited.Daily management of the Accountability sheet.Communicate with Member Specialist or Manager for additional information to ensure proper referral.Utilize provider database and department resources to search for referral options.Confirm credentialing and approval of providers.Place phone calls to providers for case matching, documenting all relevant information.Send proper benefit confirmations and payment information to the chosen provider.Dispatch all necessary documents to the provider, including questionnaires and contracts.Report daily activity using the standard End of Day (EOD) Report format.Qualifications:Minimum three (3) years customer service, insurance, or account management experienceShowcase robust customer service skills, demonstrating sound judgment and effective decision-making.Effectively manage customer expectations by promptly resolving issues.Possess excellent communication skills, both written and verbal.Proficient in Microsoft Office applications.

The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve a customer's problem. Must be willing to listen, learn, and resolve any customer inquiry.Customer Service Job Duties And ResponsibilitiesExcellent customer care and focus; ability to assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experienceAnswer and manage incoming calls, emails, chats, and/or interactive voice response systemsAbility to learn and follow all customer service procedures and policiesStrive to meet and go above personal and team target goalsRecord, organize and file customer interactions and account changesAble to up-sell if neededAble to schedule call back and appoints to resolve customer needsRequirementsPrevious experience in customer support, client services, sales, or a related fieldExcellent at communicating over the phone and other communication platformsBasic computer skills and experienceAble to multitaskExcellent time management and prioritization skillsAbility to listen actively, relay information, and answer questions and/or concernsCustomer-focused for positive customer experience and resolutionHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)BenefitsHealth Insurance (dental and vision included)Excellent retirement planTremendous upward mobility into other positions and managementFlexible hoursRemote Position(s) available (work from home)

We are looking to add a Customer Service Representative to support our growth in Houston! This role plays a critical part in ensuring our customers' interactions with Daniels Health are seamless - from communicating to scheduling, issue resolution and fact-finding; you will do it all!An essential service provider to Healthcare, Daniels Health was founded with the vision of "making healthcare safer" - and for the last 20 years in the United States we have achieved this through innovative safety products and clinically-focused waste services that lead the industry. This is our "why", our "how" is delivering the highest standard of service we can; you will be joining a team passionate about service excellence.What will your job involveInterfacing with our customers (clinical and support contacts at hospitals and other primary care facilities) via phone and email to answer questions, resolve issues, proactively communicate schedule or stock changes, and manage inbound scheduling requests Report, investigate and resolve (where applicable) customer requests and complaints via Salesforce ensuring a high degree of accuracy and timeliness in reporting and issue escalation Maintain and update filing, inventory and database systems (both manual and computer processes) Work closely with our production and transport team to ensure timely and efficient delivery is met at all customer locations. This includes:Creating customer manifests Printing and distributing process documents for daily productionEnsuring stock inventory in conjunction with your Plant Manager Print waste transfer documentation (Tracking Forms) for transport of waste from the transfer facility to a treatment facility.Support with routing and rerouting of our trucks on a daily/weekly basisLiaising with all departments and customers on account changes (billing, sales and logistics) Generate reports on an as needed basis for the leadership team Constantly look for new ways to better/improve the current administrative process Who are we looking for?Someone with a can-do attitude who has a passion for problem-solving and delivering a great customer experience. As the interface with our customers, you will be the critical bridge between customer expectations and service excellence - we're looking for someone who is diligent and self-driven but also brings a friendly and relatable dynamic to our team. Here's some of the skills and attributes that would make you a great fit candidate: Self-motivated to problem-solve and drive resolutions for a customer Relationally driven, you will enhance and strengthen our customer relationships Flexible, adaptable and able to prioritize, no two days are the same! Works well with others and can motivate people you work with. 2+ years of administrative and customer service experience within retail or hospitality or corporate will be considered Intermediate to Advanced with computer systems (Microsoft office suite, etc.)Salesforce experience would go a long way! Good communication skills both written and verbal with record-keeping discipline Ability to work weekends, holidays or flex hours as needed by production demandsProven experience in improving processes and proceduresIf this sounds like the role for you, or somebody you know then we look forward to speaking with you!To find out more of what a day in the life with our customer service team looks like visit - https://www.danielshealth.com/customer-serviceWho are we? We are a healthcare service company providing safety systems and medical waste collection for hospitals, medical centers, surgical centers, nursing homes and an array of customers within the healthcare setting. Our focus is delivering quality and safety-focused medical waste management services that reduce needlestick injuries, positively impact infection control and reduce environmental burden. As a service to our customers we dispose and treat medical waste on site at our treatment facilities across the U.S.Daniels Health & Sharpsmart is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to effectuate these principles and mandates. Daniels Health & Sharpsmart prohibit discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, age, national origin, disability status, protected veteran status, or any other characteristic protected by law. Daniels Health & Sharpsmart conforms to the spirit as well as to the letter of all applicable laws and regulations.

Job Summary This role is perfect for an individual who approaches their work professionally loves to be a part of a team and wants to help us get better every day.  If that sounds like you, come join this industry leader! Job Highlights Hourly Full Time – (Monday – Friday 7:00 AM – 5:00 PM) Advancement Opportunities DailyPay Partners (Work Today, Get Paid Tomorrow) During the New Hire Onboarding Safety Training, the new candidate will work from 8:00 AM – 4PM for the first two weeks. Keep in mind that employees must handle everything electronically Here’s What You’ll Get To Do Provides timely response to customer’s job quotes. Enters job orders as required in the system with high accuracy rate.   Provides the customer with a single Point of Contact from job quote to job completeness. Provides technical support to the customer as it relates to our product. Provides correct and timely quotes to customers via email, phone or fax.   Follows up on quotes to increase sales. Verifies customer orders prior to data entry, ensuring correctness and completeness. Provides correct and timely responses to customer orders via email, fax and or phone call. Tracks orders and updates customer and management on status. Ensures orders are shipped on time. Performs other tasks as assigned. What We’re Looking For Must have a minimum of 2 years’ experience in a role in a manufacturing setting Must have at least 2 years’ experience in data entry. Must have at least 3 years’ experience in customer service. Must have a proven track record of meeting deadlines Must be able to handle stressful situations and work well under pressure in an organized and timely manner Must be detail and quality oriented Must have strong problem solving and analytical ability Must be self-motivated and a quick learner. Must have the ability to read and understand measurements and dimensions  Must be able to read and understand assembly instructions and blueprints  Must be coachable to train on various aspects of position   Proficient computer skills, include Internet and email, computers, word processing, spreadsheets and databases, and programming and scripting. Physical Requirements Primarily works in an office environment with controlled climate. Ability to perform light hand work at a computer/telephone station in an office environment. Some duties may involve being in a plant environment where noise levels can be moderate to high and be subject to the same general climate conditions of the region (heat, cold, humidity, etc.). Chemicals, dust, pollen, and other typical airborne particulate matter are present within the atmosphere of the production floor and may create some odors in the plant. The Company, in an effort to provide its employees with a safe and healthy working environment, limits exposure to chemicals through written procedures, engineering controls, and PPE. While the chemical exposure and odors are under acceptable levels set by OSHA and the WCB, they nevertheless, can be smelled and are handled according to the company’s hazardous communication program. **reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential duties of the job** Work Today, Get Paid Tomorrow! Oldcastle BuildingEnvelope has partnered with DailyPay to offer you the ability to access your earnings before your next paycheck based on current hours worked.  You can transfer your earnings instantly for $2.99 per transaction or the next day for $1.99.  Certain terms and conditions apply. What OBE Offers You Competitive pay Paid time off 10 Holidays (inclusive of 2 floating holidays) Market competitive 401(k) match Industry-leading medical, dental, and vision benefits Short-term and long-term disability coverage Life Insurance A culture that values opportunity for growth, development, and internal promotion About OBE OBE has a long and proud heritage. We are a collection of family businesses, regional companies, and large enterprises that together form the OBE family. OBE operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large organization. If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest! OBE is an Affirmative Action and Equal Opportunity Employer. EOE/Vet/Disability--If you want to know more, please click on this link. Oldcastle BuildingEnvelope is an E-Verify Employer. #OBEEqual Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThe contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) Sales

Do you want to join us in helping to fight the world's most threatening diseases and enabling access to care for more people around the world? At Siemens Healthineers, we pioneer breakthroughs in healthcare. For everyone. Everywhere.At Siemens Healthineers, We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as a Customer Service Engineer . Our global team: We are a team of more than 68,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what's possible in healthcare to help improve people's lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways.Our culture: We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what's possible, to improve people's lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success. Check our Careers Site at https://www.siemens-healthineers.com/en-us/careers .This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer, you will be responsible for:Building and sustaining strong partnerships with your customers through the effective use of both technical expertise and interpersonal skills.Serving as the company's primary customer facing technical representative while working in collaboration with biomedical engineers and other senior staff members in a hospital or clinical environment.Ownership of customer relationships with the goal of upholding a high level of satisfaction with optimum service delivery.Working closely with clinical and sales partners best manage and grow your install base.Troubleshooting and resolving both hardware and software issues with ultrasound equipment, either remotely or at a customer site.Managing installation, modification, and preventive maintenance calls to ensure customer equipment operates at a high standard.Working with the Regional Service Director to achieve individual goals and targets for the region.Ensuring all work and equipment adhere to all state and federal regulatory requirements.Submitting documentation required to remain in compliance with serviceable repairs.Maintaining a clean driving record in compliance with company fleet vehicle policiesThis position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers: Background maintaining electronic equipment, either in or out of a healthcare environment.MS Office software like Word, PowerPoint, Excel and Outlook).Desire to work with our latest technology and learn about new software and hardware solutions.Passion to deliver customer centric solutions to customers.Requires someone to work well without supervision, be a self-starter and can independently manager their time/schedule.Willingness to travel and flexibility, for both day-to-day work and required company training.Required skills to have for the success of this role:Degree in electronics or equivalent combination of education and experience; BSEE/BSEET/BSME/BSMET preferred.Minimum 3-5 years of experience.Knowledge of computers and networking.Ability to understand and apply electronic, mechanical, and networking theory to install, diagnose, and repair equipment, including knowledge and use of all necessary tools and test equipment.Ability to understand and utilize technical vocabulary to perform tasks according to either verbal or written instructions.Expertise in troubleshooting, diagnosing, and solving complex technical issues.Strong customer service skills through clear verbal communication with customers that explains the diagnosis of the event of the CSEs.Must be able to be compliant with hospital credentialing requirements.Wide degree of creativity, leadership, and latitude is expected.Ability to complete multiple tasks with minimal direction.Ability to work professionally with all levels of hospital organization staff.Excellent organizational, time management, written and verbal communication skills.Ability to travel >75% of the time.Additional desired skills include:High attention to detail.Ability to organize and prioritize tasks resulting in consistent productivity.Ability to function within and support a team environment and build strong working relationships.Dependable, flexible, and punctual.Ability to meet accuracy and productivity goals.Good problem-solving skills, ability to evaluate situation and prioritize factors in decision making.Self-motivated, utilize available resources for self-improvement and development. This position will be assigned to a specific region but may be a used a floater position, meaning that this person may need to travel (vehicle/airplane) to assist with business needs when needed. At Siemens Healthineers, we value those who dedicate their energy and passion to a greater cause. Our people make us unique as an employer in the med-tech industry. What unites and motivates our global team is the inspiration of our common purpose: To innovate for healthcare, building on our remarkable legacy of pioneering ideas that translate into even better healthcare products and services. We recognize that taking ownership of our work allows both us and the company to grow. We offer you a flexible and dynamic environment and the space to move beyond your comfort zone to grow both personally and professionally.If you want to join us in transforming the way healthcare is delivered, visit our career site at https://jobs.siemens-healthineers.com/careers If you wish to find out more about the specific division before applying, please visit: https://usa.healthcare.siemens.com/about .Beware of Job ScamsPlease beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. These scammers may attempt to collect your confidential personal or financial information. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Career site: https://jobs.siemens-healthineers.com/careers "Successful candidate must be able to work with controlled technology in accordance with US export control law." "It is Siemens Healthineers' policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations." As an equal-opportunity employer we are happy to consider applications from individuals with disabilities.Equal Employment Opportunity StatementSiemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.EEO is the LawApplicants and employees are protected under Federal law from discrimination. To learn more, Click here .Pay Transparency Non-Discrimination ProvisionSiemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here .California Privacy NoticeCalifornia residents have the right to receive additional notices about their personal information. To learn more, click here .

We are seeking a skilled and empathetic Customer Service Consultant to join our team. As a company committed to fostering positive customer relationships, we value individuals who are passionate about delivering personalized and effective solutions to our valued clients. If you have a strong customer service background, excellent communication skills, and a genuine desire to help customers, we encourage you to apply for this critical role within our organization.Things to consider before applying:Must be at least 18 yrs of ageMust live in Houston, TXMust NOT have any felon criminal record less than 7 yrs ago, misdemeanor is okayKey Responsibilities:Customer Support: Provide prompt and courteous assistance to customers through various channels, including phone, email, and live chat, addressing inquiries, concerns, and providing product/service information.Issue Resolution: Effectively resolve customer issues and complaints, demonstrating empathy, patience, and a solutions-oriented approach to ensure customer satisfaction and retention.Product Knowledge: Maintain a comprehensive understanding of our products and services, staying updated on any changes or enhancements, and effectively communicating this information to customers.Relationship Building: Cultivate positive and enduring relationships with customers, striving to understand their needs and preferences to provide tailored and personalized solutions.Documentation and Reporting: Accurately document customer interactions and inquiries, and provide detailed reports on customer feedback, recurring issues, and suggestions for improvement to the management team.Process Guidance: Guide customers through various processes, such as account setup, troubleshooting, and returns, ensuring that they have a seamless and positive experience throughout their journey with our company.Cross-Departmental Collaboration: Collaborate with other departments, including sales and product development, to communicate customer feedback, contribute to the development of customer-centric strategies, and improve overall customer satisfaction.Qualifications:Proven experience in a customer service role, demonstrating exceptional communication and problem-solving skills.Empathetic and patient approach to customer interactions, with the ability to remain calm and courteous under pressure.Strong organizational skills and the ability to manage multiple tasks simultaneously.Familiarity with customer service software and tools.A genuine passion for helping customers and a commitment to delivering outstanding service.Ability to adapt to a fast-paced and dynamic work environment.Knowledge of customer service best practices and a dedication to continuous improvement.Excellent teamwork and collaboration skills.

Looking For A Career With Stability That Offers A Progressive Career Path?GET STARTED WITH IDEAL TAX!!14+ Years in BusinessRated A+ with the BBB (Better Business Bureau)Family Owned & Operated REMOTE POSITION TO SERVICE OUR CLIENTS ON THE CENTRAL TIME ZONEIdeal Taxis a leader in the tax resolution industry. We were established with the idea of helping clients who are suffering through a tax debt issue, easing the stress and anxiety that comes with serious tax problems, and providing dedicated and comprehensive professional representation in defense of taxpayer rights. We are licensed to provide tax resolution services to 47 states.We are looking to bring on a RemoteCustomer Service Traineefor our Servicing department. In this role you will be able to receive hands-on-training to prepare you for your new career path!!Upon successfully completing the training program you have the potential to promote into a Senior Customer Service role, increasing your hourly earning potential as well as allowing you to participate the monthly incentive program.REQUIRED QUALIFICATIONS INCLUDE:2 years in an Administrative and/or Customer Service rolePrefer remote workexperienceExcellent Customer Service and Communication skills (written & verbal) skillsA strong multitasker with superior organizational skillsPositive Personality and Friendly dispositionProficient Computer skills/Microsoft Office SuiteTeam player with a strong work ethicSelf-Motivated, Willingness to learn & growMust be reliable and dependableWhat we are offering you:Earn monthly performance incentivesHealth Insurance (Medical/Dental/Vision - we pay 50% of employees monthly premiums)401K with company matchPaid Time Off (Vacation, Sick, Holiday)Career Growth OpportunitiesWe promote a positive and fun work life culture/balance.Strong family-oriented vibe and values