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Customer Experience Manager Salary in Hartford, CT

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We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.All your information will be kept confidential according to EEO guidelines.The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $218,600/yr to $300,650/yr. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here.
Sales Account Manager
Veolia North America, Hartford
Company DescriptionVeolia Water Technologies & Solutions (VWTS) is a worldwide leader in water recovery, treatment, and reuse. We design, supply, and service a range of water systems and monitoring equipment in industries ranging from pharmaceutical to food and beverage applications, and from microelectronics ultrapure water to municipal water and industrial wastewater treatment. We are one of the world's leading manufacturers of total organic carbon (TOC) analyzers and corresponding certified reference materials. Our ground-breaking endotoxin analyzer is the latest addition to our expanding analytical instruments portfolio. 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This is a developed territory in the life science space with over two decades of growth, and our commercial group is looking to add a team member who will expand the business through customer focused activities, creative problem solving and continued professional development opportunities.Key CharacteristicsAutonomous - Our teams work remotely, strategically managing their workload and schedule to ensure customer successCollaborative - Our people and products provide innovative solutions to the Life Science Industry and our team is rewarded for their creativity and teamworkFocused - Our sales professionals handle multiple priorities and leverage their strong interpersonal and communication skills as the face of a rapidly expanding organization with multiple career growth opportunitiesDuties & ResponsibilitiesGenerate new business using extensive install base and customer networks to exceed sales planDevelop and maintain business, perform equipment demos as needed, and assist in the sale of aftermarket products (consumables and services)Manage a portfolio of accounts to develop positive relationships and achieve long-term successAct as the point of contact and handle customers' needs in a timely mannerSet and track sales account targets, aligned with company objectives. 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We're an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include:Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate's knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon all the preceding considerations for the final selected individual candidate, the offer may be lower or higher than the stated range: $85,000 - $115,000 annually Sales Incentive Plan Medical, Dental, & Vision Insurance Starting Day 1! Life InsurancePaid Time Off Paid HolidaysParental Leave401(k) PlanFlexible Spending & Health Saving AccountsAD&D InsuranceDisability InsuranceTuition ReimbursementDisclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.****Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not sponsor applicants for U.S. work authorization (e.g. H-1B visa) for this opportunity****VWTS does not accept unsolicited resumes from external recruiting firms. All vendors must have a current and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of VWTS, and no fee will be due.As an inclusive company, Veolia is committed to diversity and gives equal consideration to all applications, without discrimination.
Project Manager Civil
SecureTek Solutions, Hartford
Position Overview:We are seeking a highly skilled and experienced Senior Project Manager to join our team. As the Senior Project Manager for site civil engineering, you will be responsible for leading and managing a portfolio of projects from conception to completion. You will play a critical role in ensuring the successful delivery of projects on time, within budget, and in accordance with quality standards. This position offers an exciting opportunity to work on diverse and challenging projects while leading a team of talented professionals.Key Responsibilities:Lead the planning, design, and execution of site civil engineering projects, including site development, grading, drainage, utilities, and roadways.Develop project plans, schedules, and budgets, and monitor progress to ensure adherence to timelines and financial targets.Coordinate with clients, stakeholders, and regulatory agencies to obtain necessary approvals and permits.Manage project resources, including personnel, equipment, and materials, to optimize efficiency and productivity.Provide technical expertise and guidance to project teams, ensuring that engineering solutions meet project requirements and industry standards.Conduct risk assessments and develop mitigation strategies to address potential challenges and ensure project success.Foster a culture of collaboration, innovation, and continuous improvement within the project team and across the organization.Oversee project documentation, including contracts, drawings, specifications, and reports, to ensure accuracy and completeness.Qualifications:Bachelor's degree in Civil Engineering or related field; Master's degree preferred.Professional Engineer (PE) license required.Minimum of 10 years of experience in site civil engineering, with a proven track record of successfully managing complex projects.Strong technical knowledge of site development, grading, drainage, utilities, and roadway design.Proficiency in project management methodologies, tools, and software.Excellent leadership, communication, and interpersonal skills.Ability to effectively manage multiple projects simultaneously while maintaining attention to detail.Experience working with clients, stakeholders, and regulatory agencies.Demonstrated ability to lead and motivate multidisciplinary teams to achieve project objectives.Commitment to upholding the highest standards of safety, quality, and ethics.Benefits:Competitive salary commensurate with experience.Comprehensive benefits package, including medical, dental, and vision coverage.Retirement savings plan with employer matching.Professional development opportunities and tuition reimbursement.Flexible work arrangements and work-life balance initiatives.Opportunities for career advancement and growth within a dynamic and innovative organization.
Enterprise Program Manager
symplr, Hartford
Overview The Enterprise Program Manager provides program and project management leadership for the successful execution of Enterprise programs. The program manager serves as the point of contact with enterprise tier 1 customers on strategic programs and therefore must have excellent customer relationship skills and a strong customer advocacy focus. This position focuses on developing a program's objectives and strategy and assessing how it will impact their department, business, or organization. For each program, they will define and oversee the projects needed to reach their targeted goals. Duties & Responsibilities Leads one or more strategic enterprise accounts focusing on developing and executing the program initiatives and overall strategy, setting priorities cross-departments, ensuring success metrics are informing future efforts, and quickly fine tuning the program as needed. Act as a thought leader and influence broadly across the customer and internal stakeholders Champions program visions from sales to post-production in collaboration with sales,product, customer success and customer support Participate in resource planning process, coordinate resource requirements, andresolve resource assignments with various group Team Leads in a matrix organization Responsible for delivery of program projects on time and within budget, owns strategic decisions to keep program initiatives on time, on budget and prioritized based on stakeholder needs Responsible for project delivery based on symplr methodology Collaborate with internal personnel on resource organization and during other stages of the program Understand technical explanations and discussions and summarize them for external customers Manage and communicate ongoing changes in tasks, goals, or performance Monitor problems, provide solutions, and implement changes as necessary to ensure the project timeline is followed Regularly report progress to C-Level suite management Provide the required hands-on leadership and project management, cross-functional coordination, and inter/intra team communications to deliver outstanding program outcomes. Work closely with software engineers, QA, support, product managers and other cross-functional teams to get high-quality outcomes and features through the program lifecycle. Manage program roadmap, schedules, identify possible issues and clearly communicate them to program stakeholders. Manages projects within assigned program as needed Actively contributes and influence internal and external processes to ensure smooth program execution and customer satisfaction Ability to perform other relevant duties as assigned Skills Required Healthcare industry knowledge; payer knowledge is preferred Highly analytical and organized Excellent teambuilder Great negotiator and influencer Adept at conflict resolution Creative problem solver Outstanding planning, resource, and stakeholder management skills Ability to collaborate with and influence stakeholders across organizational boundaries. Able to see the bigger picture and sell the vision Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment Ability to work independently and as part of a team Meticulous attention to detail Proficient in SDLC methodologies (waterfall and agile) Knowledge of project management principals Excellent Customer service orientation Effective written and verbal communication Effective escalation and risk communication and management Demonstrated customer relationship, communication and teamwork-oriented skills Works independently, with minimal supervision Creative problem solving Project-level budget management Effectively provides strategic escalation management across project portfolios Program-level budget management Experience with partner management or operations. Understanding of symplr operations programs and processes (e.g., recruiting lifecycle, contingent workforce management, etc.) is preferred Strong project management and delivery process/methodology and project management tool experience (e.g., PSA, JIRA, Confluence, MS Project, Visio, Excel, SharePoint) Qualifications Required: BA/BS from 4 year college or university, preferably in Information Technology, Engineering, Management, or similar discipline Experience the healthcare industry Experience in a fast paced, customer facing role 10 years of healthcare related program and/or project management experience C-Suite project stakeholder/executive relationship management experience Experience managing project portfolios and programs PMP preferred Strong technical aptitude including proficiency in Microsoft Office applications MinUSD $110,000.00/Yr. MaxUSD $130,000.00/Yr.
Premium Support Manager
Cyberark, Hartford
Who we are: CyberArk (NASDAQ: CYBR) is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity - human or machine - across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world's leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on Twitter, LinkedIn or Facebook. About the team: CyberArk Support provides front-line technical support for the company's worldwide enterprise customers and partners. They support the entire CyberArk product line of IT Security and Privileged Identity Management solutions. They resolve the customer's technical problems by interacting with them via web, phone, and email.About the position: Reporting to the Director of Technical Support, the Premium Support Manager will manage and lead the regional Premium Support Engineers team and will fully own the second line support in this region. The Premium Support Manager is part of the Support Leadership, responsible for the direction of the Support group in CyberArk.What you will do: Lead, manage, mentor, and ensure development of the regional Premium Support team in coordination with the regional Director and other team Managers Be responsible for support provided to all of CyberArk's Premium customers, by local team members, global teams, and other departments Manage business and technical escalations, together with other departments and regions, through to resolution Define, and measure team KPI's. Tracking team performance, and encourage continuous improvement Participate in the definition, planning, and execution of the team roadmap according to CyberArk's strategic targets. Includes defining processes, procedures, guidelines, and tools to improve the team's productivity, quality, wellbeing, and success Fully manage support related projects, inception to implementation. Working with other departments on such projects, and ensure their success Learn about the business and what drives competitive advantage Seek to understand the strategic planning process and how their work relates to the business overall. What you need to succeed: 3+ years' experience in enterprise level Support management leading 8+ Engineers Customer centric, leader by heart with heightened sense of empathy Experience in handling technical escalations Resiliency to stressful situations, ability to stay calm and maintain effective decision-making ability under pressure Experience in hiring, training and mentoring people for excellence Ability to define and design tools and processes Positive can-do attitude, both internally and in customer-facing situations. Excellent communication and organizational skills Excellent written and verbal English skills Proven technical skills Strong knowledge of Windows OS Capable of understanding the technical aspects of a complex systems Capable of researching and understanding third party software and APIs Strong ability to troubleshoot issues and provide resolution CyberArk is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status. We are unable to sponsor or take over sponsorship of employment Visa at this time.The salary range for this position is $105,000 - $150,000/year, plus commissions or discretionary bonus, which will be based on the employee's performance. Base pay may also vary considerably depending on job-related knowledge, skills, and experience. The compensation package includes a wide range of medical, dental, vision, financial, and other benefits. #LI-SS1