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Escalation Manager Salary in Fort Wayne, IN

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This role is seasonal and flex-time, working up to 19 hours per week.We are open to hiring candidates to work out of one of the following locations:Fort Wayne, IN, USABASIC QUALIFICATIONS- High school or equivalent diploma- 6+ months experience in a fast paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or another related field.- Proficient with Microsoft Office and the ability to learn multiple other platforms.PREFERRED QUALIFICATIONS- Experience working with Windows, Word, Excel, MyTime (Kronos) and PowerPoint- Experience in administrative tasks such as data entry, managing data driven report processes or processes- Associate’s degree or equivalent work experience.- 1+ years of experience in a fast paced, customer-oriented environment, such as operations, administrative support, customer service, retail, hospitality, staffing, recruiting, human resources or another related field.- Intermediate Microsoft Word and Excel skills with the ability to create pivot tables, v-lookup and mail merge a plus.- Experience with auditing written reports and analyzing data.- Experience with Applicant Tracking Systems or other tracking and reporting systems.- Problem solver, able to troubleshoot issues and drive them to completion.- Excellent verbal and written communication.- Excellent customer service skills with an emphasis on tact and confidentiality.- Willingness to present to large groups.- Organizational skills with attention to detail, ability to prioritize and work in an environment with competing demands.- Roll-up-your-sleeves attitude with a sense of urgency, and a friendly, diplomatic demeanor.- Bi-lingual skills are a plus.Amazon is committed to a diverse and inclusive workplace. 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