IT Director – Systems and Software Engineering Are you an IT leader looking for your next challenge? Do you have the experience and the technical skills to lead a dynamic team?About TTEC:Since 1982, We have helped global brands provide a greatexperience to their customers, build customer loyalty, and grow their business.We were founded on one guiding principle: customer experiences that are simple,inspired, and more human deliver lasting value for everyone. Position Summary: The Director will be a highlymotivated, experienced, technology leader with exceptional knowledge in theareas of cloud, storage, network and virtualization. The Director will lead theimplementation of the overall strategy and tactics of the global virtualinfrastructure, SAN fabrics, storage subsystems, NAS devices, MicrosoftOperating Systems and Applications, O365 and Linux/UNIX Systems. This person will collaborate with and influence multiplestakeholders in this role, and will drive the established technology strategyrelated to TTEC's global footprint. What You’ll be Doing:Responsible for the management and leadership of Systems Engineering and its sustainment/escalation groups, stewardship of assigned resources including the cost, schedule, technical performance, SLA and other deliverables. Maximize build and operational efficiencies through orchestration and automation of the virtualization and cloud environmentsResponsible for Engineering Solutions for core infrastructure and application around various operating systemsDevelop complete solutions around infrastructure, BC/DR, data protection and application requirementsResponsible for documentation, implement and support storage, backup/recovery, virtualization, cloud technology and migration strategiesDevelop standards and capacity management for large enterprise level storage and virtualization environmentIdentify and play a key role in the implementation of advanced storage technologiesResponsible to build, plan and implement VMware ESX, Nutanix, Infrastructure in accordance with best practices for virtual servers and desktops within global data centersLead and influence the vision of a team of technical Microsoft engineers and provide the leadership to drive desired outcomes to the cloudWork with other Directors to establish strategic plans and objectives that align between business units. Recommend final decisions on administrative or operational matters and cost management that ensures operations effective achievement of objectivesDirect resolution on issues where analysis of situations or data requires an in depth knowledge of organizational objectives.Accountable for the performance and results of related disciplines or moderate sized functionDirect the allocation of resources to meet financial performance requirements. Execute functional business plans and contributes to the development of functional strategies. What You Bring:12+ years Information Technology Leadership with managing enterprise scale infrastructures across broad technology disciplines such as Compute, Operation Systems, Storage, Networking and Cloud. 8+ years demonstrated leadership experience and managed 5+ direct reports including other Managers or Senior Managers5+ years solid SAN/NAS experience in enterprise wide environments5+ years of Enterprise Operating Systems experience, MS Server, UNIX, Linux3+ years of experience with O365 and cloud based platforms (primarily Azure) in an enterprise environment Experience managing complex budgets and negotiating large EA agreements across multiple disciplinesExperience in large scale enterprise BC/DR - business continuity, disaster recovery; backup/restore strategies, automation, testing, and complianceIn-depth knowledge in any of the following SAN/NAS storage subsystems, NetApp, VMWare, Nutanix, and Cisco MDSExperience implementing and supporting or operating IT operating systems Microsoft Azure, AWS, Active Directory, O365, Windows serverExperience and understanding of hyperconvergence technologiesAbility to communicate and interface with senior level internal executivesCommitment to process with a strong understanding for the role of the IT Director within Enterprise Architecture, Enterprise Governance and IT GovernanceCollege degree or equivalent work experience; Post graduate coursework highly desired WhyTTEC? What We Offer:Whenyou join TTEC, you become part of the family. Because we want to see yousucceed and thrive, we offer benefits and perks such as the below to supportyour quality of life, goals, and future needs:Be Financially Sound We want you to reach your personal and professional goals andoffer financial benefits such as: Health and flexible spending accounts Retirement plans Tuitionreimbursement programs Financialwellness programBeDevelopedWe believe in investing in our people and theircareer development, which is why we offer a variety of courses and programsthat enable you to develop new skills and gain new insights such as: Mentorship programs Our Women inLeadership program connects employees globally with learning, networking andmentoring opportunitiesProfessionaldevelopment courses in TTEC UniversityScholarshipprogram and tuition reimbursement Visibility in ourglobal career pathing and internal mobility opportunities BeHealthyWe support healthy living and have the tools andresources to help you such as:It’s Ok, We’reAll Human wellness programWellnessincentivesCompany healthand wellness programsDedicated healthand wellness navigators and employee assistance programsGenerous paidtime off and other leave of absence programs Be the DifferenceYou’ll have the opportunity tomake a positive impact in your community: Through ouremployee-driven global grant program, you’ll have the unique opportunity toapply for a grant focused on helping a local educational organization in yourcommunity Our team helps fund raiseand volunteer their time in their communities If you are interested in this position, please apply now for consideration.Notice to external Recruiters and Recruitment Agencies: TTEC (formerly TeleTech) does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC (formerly TeleTech), and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC (formerly TeleTech).#LI-WB1 Employment Requirements: TTEC (formerly TeleTech) requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. TTEC (formerly TeleTech) is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.