Technical Support Engineer Salary in Dallas, TX

This position is a technical support position for the Remote Support Services (RSS) Team. The RSS Team provides a singular, central contact point for ESPC clients, installation teams, and Performance Assurance project teams to receive remote assistance, minor and ongoing training, and support with Building Automation System operations, installation, functionality, comfort issues, and project warranty issues. In this position you will document and respond to clients (internal and external) inquiries in a closed loop process by taking ownership of the inquiry and either responding directly or escalating to appropriate resources. In addition to providing remote support in this position you will also be providing the backbone of ESPC performance monitoring, collecting client contractual compliance data, identifying EMS problems, and notifying project teams. Character Requirements: Integrity: being above board in all internal & external relationships Decisiveness: can sort through information and make appropriate and timely decisions Initiative: recognizes opportunity and action without being asked Diligence: energized by being diligent in meeting deadlines and completing tasks on time. Thoroughness: pays close attention to detail and produces accurate work in a timely fashion Responsibility: understands expectations and follows through in accomplishing them Position responsibilities: Provide timely resolution and direction to both internal and external Client inquiries and maintain ownership of the inquiry through closed-loop communication to ensure acceptable levels of profitability and Client satisfaction. Exhibit professionalism by displaying a calm, courteous, and genuine concern for both internal and external Client inquiries. Maintain ownership while resolving both internal and external Client issues through the proper escalation path. Acquire and document inquiries, actions, and documentation from both internal and external Clients into the appropriate data management tool from inquiry to completion, and completion to call closure. Quickly recognize and classify an internal or external Client's resolution urgency to ensure that an inquiry is taken through the appropriate escalation path to ensure that an issue is addressed quickly. Quickly Recognize and Classify inquiries into "level" classifications to ensure that an inquiry is taken through the appropriate escalation path to ensure that redundant resources are not wasted. Participate, update, and contribute to the current product support knowledge databases and lessons learned to increase future issue resolution efficiency for the RSS group and Schneider Electric. Effectively communicate with other groups within Client Services, ESS, and Schneider Electric to ensure acceptable levels of profitability while maintaining acceptable levels of internal and external Client satisfaction. Continuously improve understanding of Schneider Electric Building Automation Systems and gain a sufficient level of understanding of non-Schneider Electric product to support existing ESPC Contracts. Assist and provide training for tasks to installation project teams, performance management teams, and notify Schneider Electric employees of Client training needs. Assist and aid with resolving project technical issues to ensure acceptable levels of profitability while maintaining acceptable levels of internal and external Client satisfaction. Perform assigned project review on time and in accordance with the project specific review plan to ensure acceptable levels of profitability while maintaining acceptable levels of internal and external Client satisfaction. Effectively communicate issues identified during project review outside of the scope of the project review plan to the assigned performance management team to ensure acceptable levels of profitability and customer satisfaction are achieved. Effectively communicate discrepancies in budgeted hours to performance teams for year-end financial adjustments to ensure acceptable levels of profitability. Assist in training Remote support engineers and Client support engineers to improve the strength of the team, communicate process workflows to business partners to align expectations with deliverables, and Document/Communicate needed process changes to help streamline the RSS Process. Understand that there are many factors out of the RSS Teams control and be willing to use the appropriate processes and people skills to work through, around, or over obstacles to ensure that issues are resolved. Understand that even though most RSS functions are sedentary, some travel could be necessary to diffuse tough issues to maintain customer satisfaction and project profitability, train internal and external customers on best practices, resolve tough issues that only RSS knowledge can resolve, and address issues that can only be resolved when on-site. Process product through the defined repair process, provide advance replacement product to internal and external clients, and manage inventory in accordance with defined quality control practices. Understand that the above list is a guide and other expectations will be communicated. Education: Four-year engineering degree or equivalent related work experience Experience: Five years of building HVAC systems, energy management and building automation system experience Essential skills and qualifications: Excellent Customer Service skills including, but not limited to, the ability to perform thorough data collection for issue resolution and knowledge base enhancement, the ability to control temperament and maintain a positive attitude when needed to diffuse tough situations, the ability to follow through with issue resolution and close-loop communications to internal and external clients, the ability to place a personal stamp on work without taking work personally, and be willing to help with any presented issues that assist in keeping projects profitable while maintaining acceptable levels of internal and external customer satisfaction. Advanced understanding of current and legacy BAS Systems not limited to Ecostruxure, Vista, I/Net, Continuum, I/A, and other Product lines found in current ESPC Projects Strong understanding of personal computers and network communications. Strong understanding of building environmental systems, HVAC, and the impact of building design limitations. Excellent verbal and written communication skills including, listening effectively, and solicit input from others. Excellent organizational skills including, but not limited to, the ability to handle multiple demands and assignments, and prioritize tasks effectively/efficiently. Excellent troubleshooting/issue resolution skills including, but not limited to, BAS or HVAC Systems, diffusing tough issues, and process limitations. The ability to analyze facility operation using project plans, historical trend data, sequence of operations, design intent, design results, and common sense. Other skills as needed. PHYSICAL DEMANDS: The physical demands described here are representative of those thatmust be met by an employee to successfully perform the primary duties of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the primary duties.The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some movement from area to area, transporting of items such as, a laptop computer, paper, books, and small parts, driving an automobile, etc. WORK ENVIRONMENT : The work environment characteristics described here are representative ofthose an employee encounters while performing the primary duties of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the primary duties.While performing the primary functions of the job, the employee is regularly exposed to a general officeenvironment . During periods of project site visits, the employee will be exposed to outside weatherconditions as well as mechanical equipment rooms which could consist of confined spaces and loudnoises . Employee may work in different environments while on various job sites. This job will requireapproximately 0-10% travel to project sites. Travel will occur using an automobile or by airplane to destinations.Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave,401(k)+ match, and more. Click here to find out more about working with us: http://se.com/us/careers.We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success - on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY . Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled.As a federal government contractor, all Schneider Electric U.S. employees (including U.S. territories and Puerto Rico) must be fully vaccinated against COVID-19, subject to federal laws.It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. What qualifications will make you successful for this role? (fill in - what are the qualifications that are required for this role? Also consider adjacent qualifications and experience. Emphasize how qualifications will support success: \"Qualifications for Your Success" or \"Key Qualifications for Thriving\") Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled. Why us?Schneider Electric is leading the digital transformation of energy management and automation. Our technologies enable the world to use energy in a safe, efficient and sustainable manner. We strive to promote a global economy that is both ecologically viable and highly productive.€25.7bn global revenue137 000+ employees in 100+ countries45% of revenue from IoT5% of revenue devoted for R&DYou must submit an online application to be considered for any position with us. This position will be posted until filledIt is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.This position is a technical support position for the Remote Support Services (RSS) Team. The RSS Team provides a singular, central contact point for ESPC clients, installation teams, and Performance Assurance project teams to receive remote assistance, minor and ongoing training, and support with Building Automation System operations, installation, functionality, comfort issues, and project warranty issues. In this position you will document and respond to clients (internal and external) inquiries in a closed loop process by taking ownership of the inquiry and either responding directly or escalating to appropriate resources. In addition to providing remote support in this position you will also be providing the backbone of ESPC performance monitoring, collecting client contractual compliance data, identifying EMS problems, and notifying project teams. Character Requirements: Integrity: being above board in all internal & external relationships Decisiveness: can sort through information and make appropriate and timely decisions Initiative: recognizes opportunity and action without being asked Diligence: energized by being diligent in meeting deadlines and completing tasks on time. Thoroughness: pays close attention to detail and produces accurate work in a timely fashion Responsibility: understands expectations and follows through in accomplishing them Position responsibilities: Provide timely resolution and direction to both internal and external Client inquiries and maintain ownership of the inquiry through closed-loop communication to ensure acceptable levels of profitability and Client satisfaction. Exhibit professionalism by displaying a calm, courteous, and genuine concern for both internal and external Client inquiries. Maintain ownership while resolving both internal and external Client issues through the proper escalation path. Acquire and document inquiries, actions, and documentation from both internal and external Clients into the appropriate data management tool from inquiry to completion, and completion to call closure. Quickly recognize and classify an internal or external Client's resolution urgency to ensure that an inquiry is taken through the appropriate escalation path to ensure that an issue is addressed quickly. Quickly Recognize and Classify inquiries into "level" classifications to ensure that an inquiry is taken through the appropriate escalation path to ensure that redundant resources are not wasted. Participate, update, and contribute to the current product support knowledge databases and lessons learned to increase future issue resolution efficiency for the RSS group and Schneider Electric. Effectively communicate with other groups within Client Services, ESS, and Schneider Electric to ensure acceptable levels of profitability while maintaining acceptable levels of internal and external Client satisfaction. Continuously improve understanding of Schneider Electric Building Automation Systems and gain a sufficient level of understanding of non-Schneider Electric product to support existing ESPC Contracts. Assist and provide training for tasks to installation project teams, performance management teams, and notify Schneider Electric employees of Client training needs. Assist and aid with resolving project technical issues to ensure acceptable levels of profitability while maintaining acceptable levels of internal and external Client satisfaction. Perform assigned project review on time and in accordance with the project specific review plan to ensure acceptable levels of profitability while maintaining acceptable levels of internal and external Client satisfaction. Effectively communicate issues identified during project review outside of the scope of the project review plan to the assigned performance management team to ensure acceptable levels of profitability and customer satisfaction are achieved. Effectively communicate discrepancies in budgeted hours to performance teams for year-end financial adjustments to ensure acceptable levels of profitability. Assist in training Remote support engineers and Client support engineers to improve the strength of the team, communicate process workflows to business partners to align expectations with deliverables, and Document/Communicate needed process changes to help streamline the RSS Process. Understand that there are many factors out of the RSS Teams control and be willing to use the appropriate processes and people skills to work through, around, or over obstacles to ensure that issues are resolved. Understand that even though most RSS functions are sedentary, some travel could be necessary to diffuse tough issues to maintain customer satisfaction and project profitability, train internal and external customers on best practices, resolve tough issues that only RSS knowledge can resolve, and address issues that can only be resolved when on-site. Process product through the defined repair process, provide advance replacement product to internal and external clients, and manage inventory in accordance with defined quality control practices. Understand that the above list is a guide and other expectations will be communicated. Education: Four-year engineering degree or equivalent related work experience Experience: Five years of building HVAC systems, energy management and building automation system experience Essential skills and qualifications: Excellent Customer Service skills including, but not limited to, the ability to perform thorough data collection for issue resolution and knowledge base enhancement, the ability to control temperament and maintain a positive attitude when needed to diffuse tough situations, the ability to follow through with issue resolution and close-loop communications to internal and external clients, the ability to place a personal stamp on work without taking work personally, and be willing to help with any presented issues that assist in keeping projects profitable while maintaining acceptable levels of internal and external customer satisfaction. Advanced understanding of current and legacy BAS Systems not limited to Ecostruxure, Vista, I/Net, Continuum, I/A, and other Product lines found in current ESPC Projects Strong understanding of personal computers and network communications. Strong understanding of building environmental systems, HVAC, and the impact of building design limitations. Excellent verbal and written communication skills including, listening effectively, and solicit input from others. Excellent organizational skills including, but not limited to, the ability to handle multiple demands and assignments, and prioritize tasks effectively/efficiently. Excellent troubleshooting/issue resolution skills including, but not limited to, BAS or HVAC Systems, diffusing tough issues, and process limitations. The ability to analyze facility operation using project plans, historical trend data, sequence of operations, design intent, design results, and common sense. Other skills as needed. PHYSICAL DEMANDS: The physical demands described here are representative of those thatmust be met by an employee to successfully perform the primary duties of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the primary duties.The work is sedentary. Typically, the employee may sit comfortably to do the work. However, there may be some movement from area to area, transporting of items such as, a laptop computer, paper, books, and small parts, driving an automobile, etc. WORK ENVIRONMENT : The work environment characteristics described here are representative ofthose an employee encounters while performing the primary duties of this job. Reasonableaccommodations may be made to enable individuals with disabilities to perform the primary duties.While performing the primary functions of the job, the employee is regularly exposed to a general officeenvironment . During periods of project site visits, the employee will be exposed to outside weatherconditions as well as mechanical equipment rooms which could consist of confined spaces and loudnoises . Employee may work in different environments while on various job sites. This job will requireapproximately 0-10% travel to project sites. Travel will occur using an automobile or by airplane to destinations.Schneider Electric offers a robust benefits package to support our employees such as flexible work arrangements, paid family leave,401(k)+ match, and more. Click here to find out more about working with us: http://se.com/us/careers.We seek out and reward people for being straightforward, open, passionate, effective and challenging the status quo. We want our employees to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company. We're looking for people with a passion for success - on the job and beyond. See what our people have to say about working for Schneider Electric: https://youtu.be/6D2Av1uUrzY . Let us learn about you! Apply today. You must submit an online application to be considered for any position with us. This position will be posted until filled.As a federal government contractor, all Schneider Electric U.S. employees (including U.S. territories and Puerto Rico) must be fully vaccinated against COVID-19, subject to federal laws.It is the policy of Schneider Electric to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.Concerning agencies: Schneider Electric does not accept unsolicited resumes and will not be responsible for fees related to such.Schneider Electric is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Overview Stewart & Stevenson is Now Hiring a Sales Application Engineer at 1631 Chalk Hill Road Dallas, TX 75212. This position is an integral part of the sales & Project Management team to provide technical support internally while providing technical support to the Electrical Engineering community by promoting the use of MTU Onsite Energy products and Stewart Stevenson services.Responsibilities Perform face to face visits with consulting engineering firms within a defined territory to promote the specification of MTU Onsite Energy generators and accessories. Assist the engineering community with technical support relating to generator and associated equipment from design to budget proposals. The Sales Application Engineer will assist the engineering firms with written specifications and attempt to influence the written specification around the MTU Onsite Energy design. Provide load sizing studies utilizing a proprietary MTU software tool as requested by the engineering customer. Provide support to the consulting engineers to assist with site layout drawings of the generator equipment by utilizing pre-engineered MTU Onsite Energy drawing library. Provide custom electrical interconnect drawings between MTU generators and vendor supplied switchgear. Work hand in hand with the sales team to communicate new projects in the design stage. Work with the internal Project Management team to assist with engineering submittal review comments and technical product assistance. Perform Lunch & Learn presentations with engineering firms to educate them on MTU Onsite Energy products. Act as a liaison between customers and vendors and the appropriate company departments to resolve questions and problems. Represent Stewart Stevenson at EGSA (Electrical Generation Systems Association), IEEE and 7 by 24. Miscellaneous sales functions as requested by Supervisor. Qualifications Education/Experience: The Candidate shall have 7 years of direct power generation experience or a minimum (4) year college/university engineering degree. The Sales Application Engineer shall be capable of performing end user site visits and have a working knowledge of building electrical equipment consisting of but not limited to distribution breakers, transformers, UPS systems, transfer switches, paralleling switchgear etc. The candidate will be required to read and interpret electrical riser diagrams as well as perform electrical formula calculations. This position requires the candidate to have strong interpersonal skills and be influential in nature. The candidate shall excel in time management skills and be capable of working in a fast-paced environment. PC skills and experience with Microsoft Office (Word, Excel, PowerPoint, and Outlook) is required. AutoCAD experience a plus. This position requires travel within a defined territory in order to perform face to face visits with the engineering community. Physical Abilities & Requirements: Ability to wear Personal Protective Equipment (PPE) as required by the position, location, and/or customer. Working Conditions: Office environment with some shop environment exposure. Shop environment may not have air conditioning.

DESCRIPTIONAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world- wide markets. In this role, engineers provide Technical Support to various Linux services that focus on AWS Compute Technologies such as EC2 Core/Linux, Elastic Block Store (EBS), LightSail, ElastiCache, Outposts, Systems Manager and many other services that enable customers to run their workloads on AWS. Engineers develop Subject Matter Expertise in one or more areas of the above services. Engineers also collaborate with internal teams to provide the required support services to AWS customers. In this role, engineers interact with customers that reach out to AWS via email or Chat or Phone. In addition, engineers also work on team functions and projects and continually work on improving operational efficiency.Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.  You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.  You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.  You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.  You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.  You will act as interviewer in hiring processes, and coach/mentor new team members. This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.A day in the lifeYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.  You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue.  You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others.  You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.  You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.  You will act as interviewer in hiring processes, and coach/mentor new team members. This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.About the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.We are open to hiring candidates to work out of one of the following locations:Dallas, TX, USABASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or a minimum of 1+ years of related professional and/or military experience.- Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related).- Knowledge or experience with OS administration (boot process, filesystems) and troubleshooting disk space issues, booting issues and OS logs.- Understanding of security in Linux including filesystem permissions, managing users and groups.PREFERRED QUALIFICATIONS- Understanding of applications such as Apache, NginX, MySQL, and installing software using the different package managers.- Understanding of 3-tier web application, and which components are stateful and which are stateless.- Understanding of cloud computing concepts and/or experience with any cloud platforms (AWS, Azure, Google Cloud).- Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.- Knowledge of security concepts/best practices in securing application architectures from external threatsAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

DESCRIPTIONAs a Cloud Support Engineer you will learn at an accelerated pace how to use and leverage many different cloud technologies to help our customers succeed. You will act as the Cloud Ambassador across AWS products, providing our customers with required tools and tactics to scale their impact in world-wide markets.The SCD role supports our services that focus on distributed cloud infrastructure over which customers build thier applications to server their end users. The supported services include technologies across Data and Storage (AWS S3 storage, Snowball, AWS Transfer for SFTP, Datasync, AWS Backup, Amazon Elastic File System, File Cache, Storage Gateway, Glacier), Content delivery (Cloudfront, Simple Email Service) and Media and Streaming technologies (AWS Elemental Media Services, Kinesis Video Streams, Interactive Video Service, Elastic Transcoder).Key job responsibilitiesYour day as a Cloud Support Engineer will include, but not be limited to, the following activities.* You will be primarily responsible for solving customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. * You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others. * You will leverage your customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services.* You will be continuously learning groundbreaking technologies, and developing new technical skills and other professional competencies.* You will act as interviewer in hiring processes, and coach/mentor new team members.This role requires the flexibility to work 5 days a week (occasionally on weekends) on a rotational basis. Schedules may align to Sunday - Thursday, Tuesday – Saturday or Monday - Friday.About the teamAWS Support Engineering is a customer-facing global organization that provides technical support to our customers as well as our internal teams. As a member our team, you will be at the forefront of this transformational technology, operating on a follow-the-sun model. You will be assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications. We are open to hiring candidates to work out of one of the following locations:Dallas, TX, USABASIC QUALIFICATIONS- 1+ years of software development, or 1+ years of technical support experience- Experience troubleshooting and debugging technical systems- Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field or a minimum of 1+ years of related professional and/or military experience.- Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related).- Knowledge of storage architectures and types such as file storage, block storage, object storage, and backup/DR strategies.- Understanding of content delivery networks, and email/messaging services.PREFERRED QUALIFICATIONS- Understanding of streaming video (H264, MP4, WEBM, HLS, Smooth Streaming), and video compression and delivery (codecs and containers, streaming protocols).- Detailed knowledge of storage protocols: iSCSI, NFS, SMB.- Understanding and/or experience with cloud computing and security concepts with any cloud platforms (AWS, Azure, Google Cloud).- Experience scripting or developing in one or more of the following languages: UNIX Shell, Python, R, Ruby, GO, Java, .NET (C#), JavaScript.Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

About CenterbaseAt Centerbase, you'll get the best of both worlds: the fast-paced dynamo of startup-esque growth with the additional stability of a larger company. At our core, we provide legal software to mid-size law firms, helping them to meet the modern expectations of clients and legal professionals while reaching their optimal productivity and profitability levels. As a company, we look at ourselves as more than merely providing a software platform. We come to work daily dedicated to streamlining the client lifecycle, providing ingenuity and commonsense measures for both attorneys and their clients.Our belief and commitment are built on 3 Centerbase core values: Own it with Action, Better Every Day, Win as OneSummaryThe Manager, Customer Support is responsible for all post-sales customer support activities. The Manager will drive innovation with people, process, and technology to create the best customer experience. Develop and manage Centerbase incident and service request management process. Additionally, the position will be responsible for the coaching, development, and management of our Support team. ResponsibilitiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Manage and oversee Customer Support Team including setting objectives, managing performance, and providing feedback as needed.Ensure Customer Support resource readiness to meet organizational objectives and growth by owning all aspects of post-sales support, working with other teams/departments as needed.Create/Modify support processes (especially incident, service request, and problem management processes), materials, KPIs, monitoring, and controls as needed. Provide regular status updates on support activities.Maintain Customer Support tooling - including Salesforce CRM, Service Cloud, and Centerbase Support Environments.Continually improve Customer Support service offerings. Understand strengths and opportunities and develop service improvements to maximize the impact Customer Support has on delivering excellent customer experiences.Leverage Salesforce and other technology to create efficiencies and reduce response timesEnsure customers gain value from product and services placing a premium on customer retention.Consult clients on best practice methodology as well as specific industry related practices to maximize value.Handle all customer escalations.Partner with Product and Development teams on systems issuesQUALIFICATIONS:Bachelor's Degree in Business Management, MIS, or Communications 5+ years managing client facing Support role for a SaaS based technology companyProficiency with Salesforce.com; ability to produce professional presentations, reports and analysis for management.Excellent oral and written communication, organization, and presentation skills with customer centric approachAnalytical business thought process with the ability to present a plan and create deliverables while building confidence and trust with clients.Proficiency with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

About Appspace:At Appspace, were passionate about creating better work experiences for people everywhere, and were looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however youre at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture thats helping people everywhere love where they work.Your Role as a Technical Support Engineer: Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues. The successful candidate will be self-motivated, patient, and able to accomplish multiple tasks at once with little supervision. A Day in the Life of a Technical Support Engineer: Provide first response and technical support issue resolution via chat, email, phone and remote sessions.Ask appropriate fact finding questions to clearly identify and understand the clients issue while helping to isolate potential root cause.Escalate cases requiring advanced technical skill.Advise customers on network related requirements - including firewalls ports & basic TCP/IP settings when appropriate.Serve as the clients subject matter expert for the Appspace platform and appIdentify operational issues via retrieval and evaluation of errors and logsProblem solve and embrace technical curiosity to research issues when needed Stay organized and document all customer interactions using company CRM (Salesforce) and related toolsWhat Youll Need: Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressureExperience with Cisco Digital Media suite and devices, Chrome OS/Chrome devices, BrightSign and other digital media devices desiredExperience with Windows Server 2016/2019, WebServer (IIS) or Linux environments Working knowledge of databases such as SQL or MY SQL.Understanding of TCP/IP networking, DNS and proxies is a plusProficiency in Microsoft Outlook & office suiteBasic experience with graphic design and/or video editing suites not required, but a plusExcellent written and verbal communicationOutgoing, helpful, and passionate about providing excellent customer service Prior experience in a technical support capacity (Support Engineer, etc.) and/or software support strongly preferred Bachelors degree or equivalent/related work experience (2-5 years)Working knowledge of JIRA and Salesforce preferredThe Perks of Working for Appspace:For all our US based team members, we offer a variety of benefits from competitive salaries, medical, dental and vision coverage, disability coverage, employer paid life insurance, mental health resources, 401(k) plan and a fully paid parental leave program.Additional perks include:Generous PTOFlexible work schedulesRemote work opportunitiesPaid company holidays1/2 Day FridaysAppspace Quiet Fridays (No non-essential internal meetings scheduled)A casual dress work environment Disclaimer:Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws. Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind.PI240002216

OverviewWe are accepting applications for a Healthcare Product Manager position to work with our onshore and offshore development team.Do you enjoy working with leading-edge technologies?Be part of a fast-moving, fast-growing, innovative technology teamDirectly improve the daily lives of tens of thousands of our neighbors?If so, please contact us!Who we areLeap Metrics is headquartered in Richardson, TX in the Dallas/Fort Worth Metroplex. We are a healthcare analytics and care management software company founded to improve health outcomes, lower the cost of care, and improve regulatory compliance. Our software platform is called Sevida which stands for "In the service of human lives". We are on a mission to leverage technology to serve populations with chronic healthcare needs.We are a company of experienced technologists; a passionate dedicated group of developers, designers, client advocates, and entrepreneurs. Our team has some of the best enterprise software minds in the technology industry.To learn more about us, please visit our website at http://leapmetrics.ioWhy we work for Leap MetricsMEANINGFUL MISSION - Empowering health providers to focus on careFULFILLMENT - Make an impact by building a meaningful productLEADING EDGE TECHNOLOGY - Advance your technical skills by working with the latest and most innovative technology.COMPANY CULTURE - team-oriented, collaborative, supportive, innovativeREMOTE WORK - Work from anywhere in the US.Job DescriptionContribute to the Leap Sevida Healthcare product vision and strategyResponsible for end-to-end launch of productsConduct discovery of the customer needs and internal product visionCapture and define product requirementsSet product strategy to align with the goals of the businessCreate and manage product roadmap and prioritize development tasks across company vision, customer priorities, maintenance, and critical support activities. Manage strategic product roadmapping and strategic reviewManage resource investment across prioritiesWrite product requirementsCollaborate with marketing and sales to align products with messagingCollaborate with a cross-functional team, including business analysts, project managers, and UX / UI Developers on and offshore.Assist with backlog management and release planningParticipate in daily-standup meetings to review and refine the product roadmap and manage sprint prioritization while clearly articulating the product's vision and use.Act as the liaison between customers, business units, technology, and support teams.Ensure thorough review and verification are completed that project deliverables meet the specifications including timeliness and quality. Engage in multiple product initiatives simultaneously.Responsible for creating Epics and writing Stories and may assist in adding technical specifications.Final review and validation that completed development satisfies requirementsCommunicate the state of the products across teams, stakeholders, clients, and executives.Assist in handling customer or sales team requests.Interface with and manage partner relationships in terms of development resources and needs.QualificationsBachelor degreeExperience in startup environmentsExperience in the healthcare industryAble to understand product features - the how and why, and customer useAble to understand customer problems, identify solutions, and translate them into product requirementsAble to write exceptional user stories, sketch wireframes, manage a product roadmap, drive a release schedule, and keep yourself and everyone around you focused and organized.Has a personal history of successful experiences working with global software development teams to deliver solutions on time in an Agile environment.Able to manage strategic and tactical needs of product developmentAble to think holistically, problem-solving mindset, adaptability, strong communication and leadership skillsExperience translating customer and business needs into user storiesAble to demonstrate team leadership and an ability to work with software engineers and designers in an Agile environmentPossesses strong product knowledge with UX design sensibilities and a focus on customer experienceSoftware development experience is a plusA minimum of 5 years of Product Management experienceAbility to do whatever it takes to lead the team to meet deadlinesJob TypeFull-timeLocationUS only - Dallas/Ft. Worth MetroplexBenefitsHealth insurancePaid time offFlexible scheduleProfessional development assistanceOtherApplicants for employment in the US must have work authorization

About Appspace:At Appspace, were passionate about creating better work experiences for people everywhere, and were looking for people that feel the same way. Our global office locations and flexible work culture help you work wherever and however youre at your best. Plus, we take the time to help you enjoy your work, build lasting connections, and grow your role. Join the Appspace team and be a part of a culture thats helping people everywhere love where they work.Your Role as a Technical Support Engineer: Seeking a resourceful, detail-oriented, and IT savvy individual to fill the position of Technical Support Engineer. This role is responsible for providing advanced troubleshooting for Appspace customers regarding a variety of software, hardware, network, and security issues. The successful candidate will be self-motivated, patient, and able to accomplish multiple tasks at once with little supervision. A Day in the Life of a Technical Support Engineer: Provide first response and technical support issue resolution via chat, email, phone and remote sessions.Ask appropriate fact finding questions to clearly identify and understand the clients issue while helping to isolate potential root cause.Escalate cases requiring advanced technical skill.Advise customers on network related requirements - including firewalls ports & basic TCP/IP settings when appropriate.Serve as the clients subject matter expert for the Appspace platform and appIdentify operational issues via retrieval and evaluation of errors and logsProblem solve and embrace technical curiosity to research issues when needed Stay organized and document all customer interactions using company CRM (Salesforce) and related toolsWhat Youll Need: Ability to work efficiently in fast-paced, high-volume, multi-tasking environments while remaining calm and poised under pressureExperience with Cisco Digital Media suite and devices, Chrome OS/Chrome devices, BrightSign and other digital media devices desiredExperience with Windows Server 2016/2019, WebServer (IIS) or Linux environments Working knowledge of databases such as SQL or MY SQL.Understanding of TCP/IP networking, DNS and proxies is a plusProficiency in Microsoft Outlook & office suiteBasic experience with graphic design and/or video editing suites not required, but a plusExcellent written and verbal communicationOutgoing, helpful, and passionate about providing excellent customer service Prior experience in a technical support capacity (Support Engineer, etc.) and/or software support strongly preferred Bachelors degree or equivalent/related work experience (2-5 years)Working knowledge of JIRA and Salesforce preferredThe Perks of Working for Appspace:For all our UK based team members, we offer a variety of benefits from competitive salaries, employer paid medical, dental and vision coverage, employer paid life insurance, mental health resources, pension plan and paid maternity and parental leave program.Additional perks include:Generous PTOFlexible work schedulesRemote work opportunitiesPaid company holidaysAppspace Quiet Fridays (No non-essential internal meetings scheduled)A casual dress work environment Disclaimer:Appspace Inc. is an equal opportunity employer. All aspects of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training are decided based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion or belief, marital status, sex, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy (including childbirth, lactation, or related medical conditions), gender, gender identity and/or expression, genetic information, sexual orientation, family or parental status, veteran status, or any other status protected under federal, state, or local laws. Appspace is committed to creating a diverse and inclusive workplace and does not tolerate discrimination or harassment of any kind.PI240778259

Date Posted:2024-04-17Country:United States of AmericaLocation:TX360: Dallas - North Bldg 13510 North Central Expressway North Building, Dallas, TX, 75243 USAPosition Role Type:OnsiteAbout Us:At Raytheon, the foundation of everything we do is rooted in our values and a higher calling - to help our nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that create a safer, more secure world.Job Summary:Radar and Sensor Systems has an exciting opportunity for a Family of Systems (Fos) System Engineer to be part of a growth-oriented organization. The Radar and Sensor Systems Sustainment team is developing, maintaining, and enhancing new products and capabilities. The growth of products and capabilities requires a role to act as the Family of Systems technical point of contact for current and future capabilities and enhancement within the weapon business area. The FoS engineer works with the Chief Engineer to ensure technical execution and compliance to the customer requirements and ensures that Raytheon products are dependably available, operable, safe, and affordable. This role requires a highly motivated, technical leader with effective communication and people skills. The FoS engineer will demonstrate a system engineering process to work through global and complex challenges by being an agile learner who does not accept the status quo and excels in dynamic/collaborative environments.In this role, you will lead with a culture of trust, transparency, compliance, diversity, inclusion, and accountability. You will work within a multi-discipline Sustainment team (System Engineering, Product Support, Field Support, SW and HW teams) to ensure technical execution and compliance to the customer requirements, metrics, and global operations. The Family of Systems System Engineer will be required to coordinate across contracts, IPTs, and with external program offices and products.This is an onsite role in the Dallas area. The department works on programs in the North Building.Responsibilities to Anticipate:Primary POC for customer and external stakeholders on the products within the Family of System Product LineResponsible for overseeing engineering investigations, design changes, and development/maintenance of all system technical baselines, requirements and interfacesFocus improvement on Depot testing capabilities and diagnostics by correlating/replicating fielded system failures to box level WRAs Meet with the System Security Engineering and Cyber Security Directorate to investigate vulnerabilities and mitigations to improve system robustness Identify improvements for System Health Diagnostics, Fault Correlation, and Diagnostic testingSupport subcontractor meetings and discuss vital updates and Engineering Change Proposals to ensure alignment to deployment/implementation schedulesParticipate on Engineering Review Board and Product Baseline Change Control Board as the Family of Systems focal to ensure Sustainment is integrated into design and retrofit plans to support fielded systemsCollaborate with the customer and end user community at AAS TacMobile Interchange (ATI) and Software Council to develop the Family of Systems Capability RoadmapCoordinate across Sustainment IPTs to ensure fleet performance and readiness metrics exceed requirements/expectationsHold weekly Sustainment Leadership, EXCOM, Cross Program Leadership, SSE Tag Ups, and subcontractor telecoms to monitor and track performanceWork with IPT Lead to execute budget and schedulesDesign concepts into an optimal solution balancing performance against objectives and constraintsHarmonize, generate, and deliver technical presentations to both internal and external customersEnsure solutions provided meet defined requirements and function as needed through rigorous verification and validation. Utilize several sources up to and including system level testingManage diverse tasks, requirements and commitments and interface successfully with numerous disciplinesBasic Qualifications:Typically requires a bachelor's degree in Engineering, Science, Physics, Mathematics, or related STEM degree and eight (8) years or more of documented work and/or academic experience in the following areas:Radar hardware and software development and design processesExperience as a Systems Engineering team lead on previous programs.AAS Product Line Sustainment in Service Engineering and Multi-Disciplined Engineering AnalysisDevelopment of weapons systems requirements and execution of a verification planAn active and current DOD Top Secret US Security clearance is required. U.S. citizenship is required as only U.S. citizens are eligible for a security clearance.Preferred Qualifications:Basis of estimatesCONOPS for weapon systemsRisk/Opportunity Management tools and processesTechnical and financial data and reports.What We Offer:Whether you are just starting out on your career journey, or are an experienced professional, we offer a robust total rewards package including compensation, healthcare, wellness, retirement, work/life benefits, career development and recognition programs. Some of the great benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance, and dependent backup care.The salary range for this role is 96,000 USD - 200,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.Privacy Policy and Terms:Click on this link to read the Policy and Terms

DESCRIPTIONThe Maintenance Automation Platform (MAP) Development team within the Global Reliability and Maintenance Engineering (RME) Central Team is looking for a Software Development Engineer who wants to design and build world-class internal customer-facing interfaces and the back-end services powering one of the world’s largest Reliability, Maintenance Engineering (RME) enterprises.The mission of the MAP Development team is to create tools and solutions that enhance operational efficiency, elevate work quality, ensure safety, and facilitate the efficient management of equipment across various sites. These tools also empower the RME and other dependent organizations to drive strategic initiatives by leveraging the data they maintain and store regularly. The strategic vision is to establish the MAP Development team as a driving force behind the creation of innovative tools and solutions that empower seamless operational processes for the RME organization.In this role, you will be responsible for the team’s technical architecture and end-to-end quality of the code in our software solutions. Your primary focus will be on the Red Tagging app (PITApp), designed to empower Amazonians and external technicians to Red Tag PIT using their RF Scanners. Your duties extend to enhancing the existing team's platform based on business priorities, developing new applications, and seamlessly integrating various Amazon and third-party tools to deliver solutions for customers. As a developer, you will own a portfolio of tools and technologies hosted on AWS infrastructure. You will enable the department to scale by designing applications and as well as handling day to day support requests. Additionally, you will encourage and enforce best practices across the team to provide the highly consistent and scalable development environment needed to meet the demands of this dynamic and growing organization. Successful candidates can juggle multiple priorities, quickly adapt to new environments, design new architectures, find creative solutions to difficult problems, and are highly focused on customer needs. functional and global teams.Key job responsibilities- Highly-motivated and thrive in an environment where problems are open-ended.- Enjoy engaging in passionate discussions with smart people and letting the best ideas rise to the top.- Work closely with senior engineers, UX designers and product managers to develop friendly UI experiences.- Work closely with engineers to architect and develop the best technical design.- Develop/maintain operational rigor for the frontend of a fast-growing Amazon Search stack.- Develop the engineers of an existing “two pizza” scrum team.- Engage with customers and other partners.- Help with hiring and mentoring.- Take user-facing features from design to implementation, coding both the UI and backend functionality.- Build reusable code and libraries for future use.- Ensure the technical feasibility of UI/UX designs.- Optimize applications for maximum speed and scalability.- Collaborate with other team members and stakeholders.We are open to hiring candidates to work out of one of the following locations:Dallas, TX, USABASIC QUALIFICATIONS- 3+ years of non-internship professional software development experience- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience- Experience programming with at least one software programming languagePREFERRED QUALIFICATIONS- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience- Bachelor's degree in computer science or equivalentAmazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.