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Office Administrator Salary in Charlotte, NC

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2nd Shift Seasonal Warehouse Clerical Support Administrator
Best Buy, Charlotte
As a Warehouse Clerical Support Administrator, you'll create exceptional online shopping experiences by ensuring order integrity for our customers. Your tools will include system audits, research, issue escalations and communication between teams. In this role, you'll manage direct-to-customer orders using email and phone correspondence as well as our internal systems.What you'll doEnter, verify, maintain and correct data on a computer or handheld scanning deviceCreate work assignments for warehouse personnelComplete distribution center reportsProcess records, document data and prepare reports for various control areas of the centerResolve issues concerning vendor appointments, shipment quality, damage and third-party logistics deliveryBasic qualificationsAble to stand and sit for long periods of timeAble to work in an environment that is not climate controlledAble to lift up to 50 pounds with or without accommodationPreferred qualificationsPrevious customer service experienceWorking knowledge of Microsoft OfficeAbility to learn new software programs and work with multiple operating systemsWhat's in it for youWe're committed to helping our people thrive at work and at home. We offer generous benefits that address your total well-being and provide support as you need it, especially key moments in your life.Our benefits include:Competitive payGenerous employee discountFinancial savings and retirement resourcesSupport for your physical and mental well-beingAbout usAs part of the Best Buy team, you'll help us fulfill our purpose to enrich lives through technology. We bring that to life every day by humanizing and personalizing tech solutions for every stage of life - in our stores, online and in customers' homes.Our culture is built on deeply supporting and valuing our amazing employees who make it all possible. We're committed to being a great place to work, where you can unlock unique career possibilities. Above all, we aim to provide a place where you can bring your full, authentic self to work now and into the future. Tomorrow works here.[#video#https://player.vimeo.com/video/727528981{#400,300#}#/video#]Best Buy is an equal opportunity employer.Application deadline: Minimum of 5 days from the posting date. You can find that date above the job title at the top of the page.PandoLogic. Keywords: Warehouse Coordinator, Location: Charlotte, NC - 28214
Network / System Engineer V
BC Forward, Charlotte
Network / System Engineer V BCforward is currently seeking a highly motivated Network / System Engineer V for an opportunity in Charlotte, NC!Job DescriptionPosition Title: Network / System Engineer VLocation: Charlotte, NCAnticipated Start Date: ASAPPlease note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.Expected Duration: 12 MonthsJob Type: Contract Placement [FULL TIME (>=30 HRS WEEKLY)], [CONTRACT], [HYBRID]Pay Range: $65/hr to $70/hrPlease note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).Requirements:Senior Desktop Systems Engineer accountable for Office 365 endpoint client design and build. 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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at will regardless of the anticipated assignment duration.Interested candidates please send resume in Word format Please reference job code 228537 when responding to this ad.Get job alerts by email.Sign up now!Join Our Talent Network!Job SnapshotEmployee TypeContractorLocationCharlotte, NC (Onsite)Job TypeInformation TechnologyExperienceNot SpecifiedDate Posted08/29/2024
Customer Service and Sales Representative
Beacon Hill Staffing Group, LLC, Charlotte
Customer Servcice and Sales SupportAuto insurance and financial services company in the university area looking for customer/sales support associates to join their team. Regular business hours. Contract to Hire. 18-20/hour.• Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.• Generate leads, update members on travel and insurance specials, and provide travel information• Respond to customer inquiries and refer to senior staff or agent when appropriate• Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer• Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate• Provide administrative support to the travel and/or insurance sales staff during peak periods• Conduct outbound promotional calls for insurance and/or travel products• Other duties as assignedBeacon Hill is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile:Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.Learn more about Beacon Hill Staffing Group and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.beaconhillstaffing.com . We look forward to working with you.Beacon Hill. Employing the Future (TM)
Spare Parts Customer Service Engineer
BHS Corrugated North America, Charlotte
BHS Corrugated North America is seeking a Spare Parts Customer Service Engineer to join our growing team in our Charlotte, NC facility!Job Description:We are seeking a knowledgeable and customer-focused Spare Parts Customer Service Engineer to join our Parts Operations team. The ideal candidate will be responsible for supporting customers and colleagues in identifying part numbers using machine databases, providing suggestions for replacement of obsolete parts, and managing loaner processes. This is a hybrid position requiring 0% travel.Job Responsibilities:Support customers and Customer services representatives to identify spare part numbers using machine databases.Provide recommendations for replacing obsolete parts.Take ownership of the loaner process and manage warranties.Collaborate with cross-functional teams to ensure timely and accurate support for parts inquiries.Maintain and update machine databases with accurate and current information.Assist in resolving technical issues related to parts and provide exceptional customer service.Document and track customer interactions and technical issues for continuous improvement.Job Requirements:Engineering degree or technical equivalent background.Experience in technical analysis is preferred.MS Office, SAP background is preferred.Strong analytical skills with the ability to interpret technical data.Excellent communication and interpersonal skills.Ability to work independently and as part of a team.Proficiency in using machine databases and related software.Strong problem-solving skills and attention to detail.Ability to work at computer for 8 hours a day and ability to lift up to 20 pounds.Salary & Benefits:The salary range offered for this position is $70k - $90k per year.Medical, Dental, Vision InsuranceCompany-Paid Life InsuranceCompany-Paid Short-Term Disability InsuranceCompany-Paid Long-Term Disability InsuranceGenerous 6% 401(k) MatchVacation / Paid Time OffTuition ReimbursementLegal Assist and ID TheftEmployee Assistance ProgramAbout BHS:BHS is the world's largest provider of solutions for the corrugated industry. We are a privately-owned company, headquartered out of Germany, with more than 50 years in the corrugated industry. BHS has been in North America for 30 years, primarily focusing on the sales and service of corrugated equipment.
Underwriter - Insurance - Hybrid/Remote - Sacramento, CA
Insurance Relief, Charlotte
Underwriter - Insurance - Hybrid/Remote - Sacramento, CAThe role is primarily remote with occasional visits to the office for training and meetings.Are you looking to expand your career in the insurance space? A top insurance company in Sacramento, CA that has been around for over 40 years wants to add an experienced Underwriter to its Commercial Lines team. This company is dedicated to giving customers the BEST customer service experience and maintaining its growing reputation. If you are strategic, passionate, and consistent in your work, this position may be a perfect role for you.What's in it for you?Primarily remote (come into the office for meetings, training, etc.)$70,000 - $90,000 annual salaryFull suite of benefits: medical, dental, and vision401(k) matchingPaid time off and paid holidaysWhat we need from you:Experience - You have 3+ years of Commercial Underwriting experience Designation - AIS designation requiredLicensed - You have your Property & Casualty License preferred or willing to obtain oneKnowledge - You are very knowledgeable of insurance products, markets, ratings, and underwriting proceduresSoftware - You are proficient with Microsoft Office: Excel, Word, and Adobe, and, carrier websites, and other software systems as needed for the positionThe Position:Provide excellent customer service to all clients Maintain great working relationships with agents/brokers, business partners, and customersExtremely great with planning and organizational skills Process all renewals, new business applications, and endorsements needed to improve underwriting interestGo over any policy changes and approve as neededAnalyze reports, audits, and inspectionsAPPLY NOW!Why Insurance Relief™?As a businessperson in the insurance industry, it is an advantage to partner with a staffing expert and ally who understands your unique skills and needs. With vast experience in the insurance arena, Insurance Relief™ works with brokers, carriers, and third-party administrators to locate and place the best people for positions ranging from entry-level to senior management. We invest the time to truly understand what you want to accomplish and then do our best to find meaningful opportunities.Insurance Relief™ provides ample opportunities for you to put your skills to work so if this position is not quite the fit for you please give us a call to hear about all of the other opportunities we have available.
Project Field Administrator
Swinerton, Charlotte
Charlotte, NCorRaleigh, NCJob Description Summary:To provide administrative support to project management team and to assist in administration of field office to achieve efficient and accurate project documentation.Job Description:POSITION RESPONSIBILITIES AND DUTIES:• Able to perform all essential Project Assistant/Coordinator responsibilities• May coordinate and/or supervise clerical/administrative staff• May answer phones - screen/handle routine items, direct calls as appropriate• Compose and/or edit letters, memos, reports, procedures, etc. as required• Act as liaison between supervisor and other departments, managers, or clients, including arranging meetings, communicating information, maintaining public relations• Attend and document project meetings (write minutes)• Set up and maintain project filing system• Distribute documents to subcontractors, maintain document logs• Update drawings and post changes• Prepare and maintain RFI logs on CMiC system• Transmit and distribute submittals• Prepare and maintain submittal logs• Prepare and maintain expediting log• Perform expediting functions• Input quantities in labor cost reports on CMiC• Cost code and/or verify correct codes on time sheets• Prepare and document extra work orders• Maintain reference log and associated documents on CMiC• Review and assemble change order submittals and quantity surveys• Maintain progress photo album• Assist in compiling billings, lien releases and certified payrolls, as applicable• Compile contract close-out documents and as-builts• Document punch-list work• Create Owners' forms as required for reporting purposes• Coordinate paper flow from field to Division Office• Complete other responsibilities as assignedMINIMUM SKILLS OR EXPERIENCE REQUIREMENTS:• 4-year business or technical degree plus minimum 3 years administrative experience, or equivalent combination of education and experience, including minimum of 3 years construction project administration• Ability to keyboard 65-75 WPM accurately• Advanced knowledge and use of word-processing and spreadsheet software• Proficient in use of general office procedures and office machines• Proficient English verbal communication skills, including professional telephone manner• Proficient written communication skills, including business writing skills• Reliability, dependability and flexibilitySUMMARY OF BENEFITS:This role is eligible for the following benefits: medical, dental, vision, 401(k) with company matching, Employee Stock Ownership Program (ESOP), individual stock ownership, paid vacation, paid sick leave, paid holidays, bereavement leave, employee assistance program, pre-tax flexible spending accounts, basic term life insurance and AD&D, business travel accident insurance, short and long term disability, financial wellness coaching, educational assistance, Care.com membership, ClassPass fitness membership, and DashPass delivery membership. Voluntary benefits include additional term life insurance, long term care insurance, critical illness and accidental injury insurance, pet insurance, legal plan, identity theft protection, and other voluntary benefit options.
Technology Learning Specialist
Katten, Charlotte
Katten is a full-service law firm with approximately 700 attorneys in locations across the United States and in London and Shanghai. Clients seeking sophisticated, high-value legal services turn to Katten for counsel locally, nationally and internationally. The firm’s core areas of practice include corporate, financial markets and funds, insolvency and restructuring, intellectual property, litigation, real estate, structured finance and securitization, transactional tax planning, private credit and private wealth. Katten represents public and private companies in numerous industries, as well as a number of government and nonprofit organizations and individuals. Technology Learning Specialist The Technology Learning Specialist is responsible for all aspects of the firm's training program relative to desktop applications, its structure, and design.  Conducts training of new employees and current staff on all levels. Maintains professionalism and strict confidentiality in all client and firm matters. Katten offers a hybrid work model, allowing the flexibility to work both on-site and remotely on a regular basis (KattenFlex). Essential Duties and Responsibilities include, but may not be limited to, the following.  Other duties may be requested and/or assigned.  Regular and predictable attendance is an essential function of the position.  Essential functions are primary job duties that an individual must be able to perform successfully with or without a reasonable accommodation.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Conduct new-hire training to include firm core applications and in some cases telephone systems, in a classroom environment, one-on-one training or remote (distance learning) training. Coordinate with office administrators, human resources staff, other administrative departments as needed, and practice group leaders to determine users' training needs. Assist in the development of training courses to meet those needs. Coordinate and conduct training sessions for existing employees during conversions and major upgrades. Ensure Firm-wide consistency in training curriculum. Document training procedures, create training manuals, quick reference cards, etc., and keep all documentation up to date.  Able to assist in creation of in-house e-learning content. Coordinate with Help Desk and other IT staff to create and maintain application reference materials on the Firm's DMS and intranet. Assist and coordinate training for other offices. Conduct video conference training sessions for other offices when required. Conduct firm offered training sessions placed on the LMS calendar.  Assist in management of the LMS. Participate in special projects, as required. Evaluate publicly available training materials for possible use by the Firm. Learn all new and upgraded software/hardware and assist in developing technical documentation and teaching aids such as training user guides, quick reference cards, demonstration models, multimedia visual aids, computer tutorials, and reference works. Knowledge, Skills, and Abilities Associate's degree or equivalent and two or more years technical training experience specifically in developing, implementing, and conducting applications training pertaining to a large practice law firm; or equivalent combination of education and experience. Must be quality and results oriented with excellent writing skills and substantial experience in writing technical documentation (e.g., training manuals, quick reference guides, etc.). Strong conceptual understanding of desktop applications and MOS Certificate preferred. Computer proficient with advanced technical and working knowledge of all Microsoft Office Suite applications (including templates, macros, styles, etc.). Extensive knowledge of document formatting and an understanding of document management systems and Internet software. Working knowledge or ability to learn other applications/software (InterAction, iManage, Template & Numbering suite, e-Mail Filing, etc.) the Firm uses. Excellent analytical and technical skills requiring an aptitude for detail, precision, and logic with comprehensive knowledge of a Windows environment and the various applications utilized by the Firm in order to provide training and write technical documentation. Proactive with the ability to identify, define, and analyze detailed support issues and problems and to recommend and implement solutions. Ability to interpret technical instructions in layman’s terms and apply to practical situations. Exhibit high degree of initiative with demonstrated troubleshooting, problem resolution, and follow-through skills in order to manage multiple priorities in a fast-paced, detail-oriented, and consistently changing work environment with the ability to make decisions based upon results of research. Excellent interpersonal, verbal, and written communication skills with the ability to communicate with courtesy and diplomacy and efficiently follow written and verbal instructions. Ability to provide technical information and training to a diverse group of users having different levels of computer expertise including attorneys, support staff, and clients. In addition, maintain effective relationships with vendors and consultants. Dependable team player who works collaboratively and cooperatively with others in a team-oriented environment. Ability to act independently and make decisions within scope of the position's responsibilities. Excellent organizational skills including record keeping, data collection, and system information. Ability to compile and analyze data and communicate ideas and conclusions clearly and concisely in report format, written correspondence, e-mail, or verbally. Possess excellent knowledge of reading, writing, grammar, spelling, punctuation, proofreading, and formatting in order to interpret and analyze source data and write technical instructional/informational documentation. Work routinely requires more than 37.5 hours per week to perform the essential duties of the position because after-hours support is required. We offer an outstanding benefit package which includes: medical/dental/vision, 401k with employer contribution, parental leave, transportation fringe benefit program, back-up care option, generous paid time off policy, and long-term and short-term disability policies. Katten Muchin Rosenman LLP is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. See Job Description
HRIS Administrator
Vertex Service Partners, Charlotte
Purpose of Role:The primary purpose of the HRIS Administrator is to provide functional and technical team leadership and solution delivery including ongoing maintenance, enhancement, and new initiatives/small projects. This position provides team and solution leadership in the areas of technical expertise, business process expertise, business process analysis, system design and development, system and testing, training, implementation/integrations, roll-out, and production support.Responsibility Statements:Acts as Project Manager for partner integrations.Maintains Validation tables and back end policies (benefit enrollments, PTO policies, etc.)Implements maintenance fixes, enhancements, or project activities.Develop value-added technical and functional solutions, both for current applications and for new initiatives.Understands, proposes, and manages solution decisions regarding patches, upgrades, vendor functionality roadmaps, etc.Leads enhancement and upgrade process for the ADP Workforce Now System.Leads special projects related to the testing, documentation, deployment, and communication of new functionality and system enhancements.Manages enhancement process including identifying opportunities for improvements to existing system or related processes.Observes system performance and make changes and recommendations to ensure optimal performance.Informs system users regarding system functionality updates and enhancements, existing and new processes, and best practices.Monitors reporting system for user process compliance and data integrity; identifies trends, unusual patterns and gaps in relevant data and ensures missing data is identified and rectified in a timely manner.Creates, develops and delivers training to usersResearches, designs and schedules standardized reports, or creates ad hoc reports or data queries utilizing appropriate tools and systems.Manage data loads requests by performing data scrubbing before data loads and data validation after its completion.Perform special assignments, projects, and other duties as requiredREQUIRED EDUCATION/EXPERIENCE:Associate's Degree in Human Resources, Computer Science, or related field7+ years' experience supporting ADP Workforce Now.5+ years' experience with the Microsoft Office Suite (including Word, PowerPoint and ExcelAbility to create and maintain reports in ADP Workforce NowExperience with system implementations, upgrade, enhancements, etc.Excellent time management/organizational, prioritization, and troubleshooting skillsAttention to detail ensuring data integrity and ability to manage multiple projects at oncePREFERRED EDUCATION/EXPERIENCE:Bachelor's Degree in Human Resources, Computer Science, or related field8+ years' experience with the Microsoft Office Suite (including Word, PowerPoint and ExcelExcellent oral and written communication skills
Real Estate Portfolio Manager
Odyssey Logistics, Charlotte
See yourself at Odyssey.Join the team as our new Real Estate Portfolio Manager!Who We Are & Why We're HiringOdyssey Logistics & Technology Corporation (Odyssey) is a global logistics provider. Our adaptive approach to solving modern logistics challenges differentiates us in the markets we serve. Odyssey Logistics & Technology's specialized multimodal expertise is the strategic foundation that provides clients with a full-service offering across our four operating divisions including intermodal, freight forwarding, transport & warehousing, and managed services.Odyssey's multimodal services offer cost-effective, end-to-end freight solutions equipped to deliver on evolving customer requirements. Combined, Odyssey delivers innovative, high-value logistics services & technology solutions to support diverse customer requirements. In addition to being certified by the American Chemistry Council as a Responsible Care® partner company we consistently exceed customer expectations by integrating analytics, carrier relationships, specialized assets, sustainability strategies and deep international expertise. Our unique approach ensures that customer shipments keep moving at full speed, even in the face of ever-changing market headwinds.Based in vibrant Charlotte, NC Odyssey is on a journey to constantly innovate logistics. We're actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!Visit us at: www.OdysseyLogistics.com/careersAbout the Job:The Real Estate Portfolio Manager will have the primary responsibility for ensuring the smooth operation of transaction management and lease administration processes for our locations. Your responsibilities span from administrative support to operations, legal, documentation management and coordination activities.In This Role, You Will:Initiate new vendor engagements & leasing agreements in vendor management system and routing documentation through a defined approval, execution, and filing process.Coordinate with Operations management team to support the initiation and processing of documents in Visual Lease Real Estate Program and Vendor Management ERP Software.Assist in coordinating COIs, Purchase Orders, Project Intake Forms, and Vendor Onboarding.Review, abstract and/or perform quality control data audits including updating and maintaining all lease information and data in our technology information systems, as required.Ensure proper document management measures are followed for all real estate obligations. Maintain file retrieval/storage and scan documents.Review client invoices in conjunction with lease requirements and collect proper supporting back-up documentation from landlords/billing authorities and confirm all calculations are correct.Conduct desktop audits of Year-End Common Area Maintenance (CAM), Insurance, and Real Estate Tax reconciliations, interpret, and analyze all charges for accuracy, in accordance with lease documents. Directly responsible for dispute resolution with landlord for any identified discrepancies.Responsible for ensuring the financial obligations of our locations are accurate and work with AP so that monthly rents are processed in a timely manner.Oversee and manage the subtenant process including the recording and collection of monthly rent and the pass-through of invoices and year-end reconciliations.Communicate frequently with internal and external partners. Notify correct parties of critical dates, real estate policies and procedures, and assist with general inquiries.Request and process certificates of insurance as required by the lease document.Review Estoppels and Subordination Non-Disturbance Agreements (SNDA's) against the lease terms.Ensure that productive landlord and subtenant relationships are maintained in accordance with the lease and sublease agreements.Establish task priorities and create schedules for portfolio objectives.Track and report upcoming lease expirations and other critical dates, draft and process all requests for service or client initiation documents, and draft and process broker engagement letters.Facilitate commission invoicing, input commission information into C&W revenue reporting system, and assist with reporting functions:Prepare Ad Hoc & Ongoing reporting, such as: Closing/Value-add reports, Negotiation summaries/RFP comparison matrices, KPI tracking, Transaction Tracking reports, and Portfolio metrics.Process paperwork (e.g., routed documents for signature, ensure proper distribution once documents are fully executed, function as a liaison between Real Estate, Lease Administration, and Facilities Management).Review and understand broker market surveys and deliverables prior to client delivery and gather data and real estate market information from research and brokers.Ensure and manage the quality and timeliness of transaction information entered into all databases.Prepare transaction communication tools and package for management for internal approval process.Support the Client Real Estate team with any documentation required to be used during the transactions management process including new leases, renewals, purchases, sales, subleases, options, etc.Manage general administrative duties related to Real Estate.All other duties and projects as assigned.QualificationsWe recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having "desired" qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!Required:Bachelor's degree Real Estate, Facilities Management, Business Administration, or a related field is required.A minimum of 5 years of experience in real estate and facilities management.Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding.Ability to draft routine reports and correspondence, respond to common inquiries or complaints, and effectively present information to an internal department and/or large groups of employees.Understand basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.Diligence, strong organizational skills, and ability to provide a positive experience for tenants and property owners.Familiarity with Visual Lease required. Familiarity with Oracle is a plus.Professional certifications such as Real Property Administrator (RPA), or similar is preferred.Location: This is an in-office role in Charlotte, NC.We offer a generous compensation and benefits package including:Choice of medical plans with FSA, HRA and HSA optionsCompany-paid dental and life/disability Plans401K with company matchPreferred vendor discountsCompetitive Paid Time OffNo relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.
Remote Customer Service Rep
Apex Systems, Charlotte
Customer Service RepresentativeOverview: Apex Systems is seeking multiple Customer Service Representatives to join our esteemed healthcare client. The ideal candidate will reside in the state of Washington.Location: Renton WA, Spokane WA, Tacoma WA, Silverdale WA, Bellevue WA (Remote after initial onsite meet and greet)Compensation: $17-$19.45/hr with overtime considerationBenefits: Health, dental, vision, 401k, and weekly pay structureResponsibilities:Appointing:Review medical charts to schedule, reschedule, or cancel appointments according to scripts and guidelines.Place calls for appointment reminders and quality measure outreach.Collect care-specific information for Primary Care or Specialty Care services.Messaging:Review medical charts to gather information for messages to the healthcare team.Route incoming calls from patients, physicians, nurses, and other departments according to scripts and guidelines.Answer routine administrative inquiries and forward complex inquiries to appropriate personnel.Manage electronic in-basket in multiple system applications.General Services:Assist patients with phone numbers, facility directions, and office layouts.Handle incoming and outgoing departmental mail and correspondence with patients.Perform other related duties as needed.Registration:Verify insurance eligibility and update demographic information per regional policies.Request and obtain patient medical record numbers when necessary.Explain co-pays, cost shares, and other applicable fees.Create Guarantor accounts as necessary.Complete scheduling forms and transfer data for pre-registration and pre-verification functions.Refer to financial counselors and collect past due balances as appropriate.Practice Organization:Coordinate the referral process, including wait lists, per department policies.Track referrals to specialty care and request copies of films, CDs, test reports, and results from outside facilities.Coordinate schedules to maximize access and collect and organize data per department guidelines.Develop and submit ongoing reports, including statistics, charts, and graphs.Update departmental policies and forms.Required Skills:Customer serviceMultitaskingComputer skillsStrong communication skillsCritical thinking skillsPrevious call center experience (1 year)Experience with HealthConnect is a plusEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department.