Customer Experience Manager Salary in Westerville, OH

Vertiv, a global leader in network power solutions, seeks a Manager - Corporate FP&A at its global HQ located in Columbus, OH. Reporting to the Director - Global FP&A, the successful candidate will provide leadership and coordination of company financial planning, business analytics, leadership in business decision support, and budget management oversight in support of company growth in revenue and profitability. The ideal candidate is committed to root cause analysis that delivers insight, not just information, and regularly displays an inquisitiveness that craves continuous learning and drives improvement. RESPONSIBILITIES Ownership of the global balance sheet and cash flow forecast Leads global business process redesign initiatives and other special projects Assists in consolidation of global financial budgets and forecasts Recommend benchmarks for measuring the financial and operating performance Establishes and supports development of a robust planning and forecasting process that yields a "no surprises" environment Drive standardization of key metrics, performance indicators, and periodic reporting Prepare financial forecasts, analyses and presentations for the investor community, Vertiv executive team and the Board of Directors Educate management on critical metrics through regular reporting and analysis Ensures that the business units maintain an outcome-driven, metric oriented culture Attracts and develops future finance leaders for the organization Support the broader mission of the finance and accounting function as needed QUALIFICATIONS Bachelor's degree required, MBA preferred 7+ years of finance, business development, or strategy experience preferred Previous experience working in a large, global environment strongly preferred Strong influencing skills, including the ability to persuade others point-of-view by making logical arguments and aligning to business requirements Strong analytical skills, including ability to think about complex issues using scientific/critical thinking approach to solve problems and make sound judgments Strong communication skills, including the ability to discern from available data what should be pertinent to upper levels of management Proven track record of delivering commitments and working effectively with peers outside of the Finance function Experience in a consolidation system (particularly Hyperion/Essbase) is a strong plus Demonstrated experience successfully implementing process improvements Demonstrated leadership skills in team and/or group settings Ability to develop and articulate general strategies and detailed operational plan The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Job Summary The Project Manager - Oracle role involves traditional project management responsibilities for large scale projects with global, enterprise-wide impact. This individual will lead various Business Systems' projects to successful completion as stand-alone projects or within ERP System programs. The Project Manager will be responsible for ensuring that project objectives are achieved on time and on budget, while meeting quality goals of the program. Responsibilities: Responsible for leading, planning, execution, and completion of large-scale complex projects. Monitors and controls project activities from initiation through delivery. Accountable for Project Management planning and execution tasks, including, but not limited to, scope, scheduling, budgeting, costing, resource, risk, and issue management. Continuously assesses project health, anticipating risk and developing effective mitigation plans that maintain committed project plan. Develops and manages project recovery plans when necessary, minimizing impact to project commitments. Collects and analyzes data required to create effective written status reports. Creates and delivers effective written and verbal project status reports. Proactively engages stakeholders, providing timely, relevant, and transparent project status. Identifies task dependencies as they arise and takes action to ensure that project schedule is unimpeded by dependencies. Facilitate cross-functional planning and project execution, Provide executive-level program updates to Program Management Team. Monitor team schedules and ensure coordination of activities on the critical path. Develop reporting and tracking programs to assure the project is on target for scope, schedule, and cost. Identify key issues and drive decisions to ensure that the project does not slip. Identify key risks and develop contingency plans. Work with management of different operating functions to identify and obtain required resources to adequately staff project. Interacts with all levels of management, team members, and stakeholders. Builds cohesive teams by partnering and collaborating with stakeholders to ensure efficient success of projects. Collaboratively engages and leads diverse teams and team members. Directs activities of project team members and balances workload of the team, ensuring that both individual and group objectives are met. Contributes to development of processes when they are needed by coordinating collaboration of design and execution with applicable Stakeholders. Prepares and performs stage gate reviews. Requirements: Bachelor's Degree in Computer Science or related degree At least 7 years' project management experience. Strong Project Planning & Organizational Skills. PMP or Agile Certification, preferred but not required. Experience is leading projects using Agile project management methodologies. Excellent presentation skills; can adjust presentation to the audience level. Comfortable presenting to small and large groups at all levels of the organization. Ability to multi-task, manages competing priorities, meet deadlines, and prioritize tasks. Exceptional interpersonal skills. Must be highly effective at leading people and facilitating rapid change in a consistent and structured manner. Ability to demonstrate process development and management practices. Possesses understanding of cultural and behavioral influences on project communication and execution. Working knowledge of project management technologies, and tools such as (Microsoft Project, Jira, SharePoint, Excel, PowerPoint, Service Now, Plan View, SmartSheet). Possess in depth knowledge of Waterfall and Agile project management methodologies. Team oriented individual with the ability to work in a large, global corporate structure. Highly motivated self-starter who can initiate action and follow through with well-defined solutions and action plans. Excellent spoken and written English. Experience managing multiple large-scale projects from inception to closure. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES • Customer Focus • Operational Excellence • High-Performance Culture • Innovation • Financial Strength OUR BEHAVIORS • Own It • Act With Urgency • Foster a Customer-First Mindset • Think Big and Execute • Lead by Example • Drive Continuous Improvement • Learn and Seek Out DevelopmentAbout Vertiv Vertiv is a $5.7 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected].

Job Summary Vertiv is currently seeking a Software Product Manager with a background in Data Center Infrastructure management, or similar field, to help define and build the future of our software application & services offer. Theideal candidate will demonstrate a solid understanding of the data center and edge markets and leverage their experience in delivering and supporting management solutions to the global marketplace. This is a highly visible role within the organization, working closely with our development and software engineering functions. Responsibilities: Use your deep insights into target markets, the competitive landscape, customer needs, and industry trends to inform product strategy. Able to utilize software and networking knowledge to converse with customers and stakeholders to address needs and concerns on areas such as security, compliance, data privacy and sovereignty concerns. Own the vision and strategy for Vertiv software and services, with the goal to improve the user experience and drive application adoption. Drive product development project teams, championing new product proposals and development through to commercialization. Own short- and long-term feature definition based on a deep understanding of customer needs, market trends, and competition. You will lead the product lifecycle through various stages from inception to launch to continuous improvement. Partner with engineering to drive successful product releases. You will be engineering's connection to our customers and will be responsible for bringing them along for the ride. Engage frequently with customers and community members to learn about their needs, and support sales and customers in a pre- and post-sales capacity. Envision and deliver new capabilities from concept to launch and rollout, including customer validation, marketing plans, documentation, and field enablement. Collaborate closely with cross-functional teams, including engineering, services, product marketing, and sales. Partner with Product Marketing to develop messaging and content in a variety of forms (written, recorded, live presentation) for deployment in a number of digital marketing communication channels (web experience, e-mail, social and third party) Work in partnership with field sales and support teams to define aspects of commercialization plans, such as sales training, customer training resources and field competency for successful hand-off and backing of field teams. Requirements: 5-8 years related work experience in launching, supporting, and marketing enterprise software solutions. Experience with formal product development processes, with a track record of applying rigor to drive to commercial success. Knowledge of the data center and/or edge infrastructure market. Experience marketing to data center and IT professionals Demonstrated effectiveness working in cross functional teams, both local and remote, with effective ability communicating product strategy, driving stakeholders to shared vision and goals. Excellent communication ability in written, verbal, and in live presentation settings Ability to convey technical information at the appropriate level of detail depending on the context (g., published collateral, customer presentations, sales training material, senior management reviews) Ability to travel approximately 20%, including international travel. Excellent organization and time management skills The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES • Customer Focus • Operational Excellence • High-Performance Culture • Innovation • Financial Strength OUR BEHAVIORS • Own It • Act With Urgency • Foster a Customer-First Mindset • Think Big and Execute • Lead by Example • Drive Continuous Improvement • Learn and Seek Out DevelopmentAbout Vertiv Vertiv is a $5.7 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected].

Provide project leadership and establish, implement, and support a proactive project safety cultureManage the development and review of bid packages to procure competitive subcontract proposalsManage job-site subcontractor meetings to ensure that the project goals are metReview monthly invoices and oversees documentation and approval needed to ensure timely funding for the projectLead the management of cost reporting including but not limited to contracts, purchase orders, and scope revisions to achieve defined project goalsEnsure overall financial health of the project and project forecastsRepresent our client in the subcontract negotiationsMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.Construction related degree strongly preferred10+ years of Construction Project Management experience.Working knowledge of construction technology and details.Previous experience working multiple projects bigger than $10 MilCandidate must be extremely proficient reviewing and understanding all construction documents including specifications and drawings.Excellent written and oral communication skills with various parties including management, subcontractors, consultants, architects, vendors and clients.Working knowledge of skilled trades including carpentry, masonry, concrete work, site excavation and grading, plumbing, fire protection, HVAC and electrical.

Provide project leadership and establish, implement and support a proactive project safety cultureManage the development and review of bid packages to procure competitive subcontract proposalsManage job-site subcontractor meetings to ensure that the project goals are metReview monthly invoices and oversees documentation and approval needed to ensure timely funding for the projectLead the management of cost reporting including but not limited to contracts, purchase orders, and scope revisions to achieve defined project goalsEnsure overall financial health of the project and project forecastsRepresent our client in the subcontract negotiationsMPI does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual's status in any group or class protected by applicable federal, state or local law. MPI encourages applications from minorities, women, the disabled, protected veterans and all other qualified applicants.5+ years of Construction Project Management experience.Working knowledge of construction technology and details.PreviousCandidate must be extremely proficient reviewing and understanding all construction documents including specifications and drawings.Excellent written and oral communication skills with various parties including management, subcontractors, consultants, architects, vendors and clients.Working knowledge of skilled trades including carpentry, masonry, concrete work, site excavation and grading, plumbing, fire protection, HVAC and electrical.

POSITION SUMMARY The Customer Success Manager ensures that Vertiv is meeting our contractual obligations and achieving our Service Level Agreements to our contracted Service customers. This is primarily achieved by coordination & scheduling of Preventive Maintenance Visits, aligning Vertiv Service resources for start-up and commissioning activities, coordinating emergency repairs, and initiating RCARs as necessary. The Customer Success Manager interfaces daily with the customers and logistics. The Customer Success Manager is the Service point of contact operationally and administratively for each customer assigned. Function as customer advocate and interfaces with internal company departments. RESPONSIBILITIES Manages a select list of "Essential" or "Preferred" customer accounts. Develops and maintains Account Plans to achieve both long and short-term operational and administrative objectives within assigned accounts. Present value-oriented, Quarterly Business Reviews with assigned customer accounts. Makes periodic visits to assigned accounts to grow customer relationship and monitor service performance. Establishes and manages account Key Performance Indicators (KPI's) to ensure both customer and department performance metrics are met, these include developing invoicing plans and monthly status reports. Develops and grows relationships with sales, service, management and other key internal partners essential to the support of assigned accounts. Coordinates preventative maintenance to ensure project flow and schedules meet the expectations of the customer and/or contract. Evaluates required field test equipment and work with local project leads to ensure appropriate assets and tool checkout systems are being utilized. Provides technical support for services being performed at each assigned account which may include technical direction/training. Ensures resolution for all emergency service calls for assigned accounts. Initiates Root Cause Analysis Reports (RCARs) for failed parts. Assist sales as required with quotations for assigned accounts; occasionally driving this activity as required within levels of authority. Reviews project documentation such as reports, PowerDB forms, customer required documentation, updated drawings, etc. for consistency, accuracy, completeness, technical compliance, etc. within the account/contract requirements. Actively participates in process mapping, documentation, and continuous improvement. Other duties as assigned. This role may be hired at a higher or lower level dependent upon the selected candidate's experience. QUALIFICATIONS 7-10 years experience Excellent communication, both written and verbal Excellent customer service skills Excellent organizational, analytical, and interpersonal skills Ability to work and multi-task in a fast-paced environment Service industry experience preferred with knowledge of electrical distribution systems and critical infrastructure environments. Ability to work and multi-task in a fast-paced matrix environment Strong computer skills including editing, formatting and using templates in all Microsoft Office programs, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment. A high degree of problem-solving ability, creativity and independent judgment. The ability to think and act strategically, utilizing account plans to set specific account objectives. Work with minimal supervision. EDUCATION Bachelor's degree preferred Associate of Science (majoring in Electronics or technical discipline), or military certification (achieved from at least three years of training), with at least 3 years of directly related experience will be held equivalent to the educational requirement. PHYSICAL & ENVIRONMENTAL DEMANDS Ability to take after hours call during evening, weekends and holidays. Report in office full time Monday-Friday (Westerville, Ohio) TIME TRAVEL REQUIRED 25% The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

POSITION SUMMARY The Customer Success Manager ensures that Vertiv is meeting our contractual obligations and achieving our Service Level Agreements to our contracted Service customers. This is primarily achieved by coordination & scheduling of Preventive Maintenance Visits, aligning Vertiv Service resources for start-up and commissioning activities, coordinating emergency repairs, and initiating RCARs as necessary. The Customer Success Manager interfaces daily with the customers and logistics. The Customer Success Manager is the Service point of contact operationally and administratively for each customer assigned. Function as customer advocate and interfaces with internal company departments. RESPONSIBILITIES Manages a select list of "Essential" or "Preferred" customer accounts. Develops and maintains Account Plans to achieve both long and short-term operational and administrative objectives within assigned accounts. Present value-oriented, Quarterly Business Reviews with assigned customer accounts. Makes periodic visits to assigned accounts to grow customer relationship and monitor service performance. Establishes and manages account Key Performance Indicators (KPI's) to ensure both customer and department performance metrics are met, these include developing invoicing plans and monthly status reports. Develops and grows relationships with sales, service, management and other key internal partners essential to the support of assigned accounts. Coordinates preventative maintenance to ensure project flow and schedules meet the expectations of the customer and/or contract. Evaluates required field test equipment and work with local project leads to ensure appropriate assets and tool checkout systems are being utilized. Provides technical support for services being performed at each assigned account which may include technical direction/training. Ensures resolution for all emergency service calls for assigned accounts. Initiates Root Cause Analysis Reports (RCARs) for failed parts. Assist sales as required with quotations for assigned accounts; occasionally driving this activity as required within levels of authority. Reviews project documentation such as reports, PowerDB forms, customer required documentation, updated drawings, etc. for consistency, accuracy, completeness, technical compliance, etc. within the account/contract requirements. Actively participates in process mapping, documentation, and continuous improvement. Other duties as assigned. This role may be hired at a higher or lower level dependent upon the selected candidate's experience. QUALIFICATIONS 7-10 years experience Excellent communication, both written and verbal Excellent customer service skills Excellent organizational, analytical, and interpersonal skills Ability to work and multi-task in a fast-paced environment Service industry experience preferred with knowledge of electrical distribution systems and critical infrastructure environments. Ability to work and multi-task in a fast-paced matrix environment Strong computer skills including editing, formatting and using templates in all Microsoft Office programs, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment. A high degree of problem-solving ability, creativity and independent judgment. The ability to think and act strategically, utilizing account plans to set specific account objectives. Work with minimal supervision. EDUCATION Bachelor's degree preferred Associate of Science (majoring in Electronics or technical discipline), or military certification (achieved from at least three years of training), with at least 3 years of directly related experience will be held equivalent to the educational requirement. PHYSICAL & ENVIRONMENTAL DEMANDS Ability to take after hours call during evening, weekends and holidays. TIME TRAVEL REQUIRED 25% The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

POSITION SUMMARY The Customer Success Manager ensures that Vertiv is meeting our contractual obligations and achieving our Service Level Agreements to our contracted Service customers. This is primarily achieved by coordination & scheduling of Preventive Maintenance Visits, aligning Vertiv Service resources for start-up and commissioning activities, coordinating emergency repairs, and initiating RCARs as necessary. The Customer Success Manager interfaces daily with the customers and logistics. The Customer Success Manager is the Service point of contact operationally and administratively for each customer assigned. Function as customer advocate and interfaces with internal company departments. RESPONSIBILITIES Manages a select list of "Essential" or "Preferred" customer accounts. Develops and maintains Account Plans to achieve both long and short-term operational and administrative objectives within assigned accounts. Present value-oriented, Quarterly Business Reviews with assigned customer accounts. Makes periodic visits to assigned accounts to grow customer relationship and monitor service performance. Establishes and manages account Key Performance Indicators (KPI's) to ensure both customer and department performance metrics are met, these include developing invoicing plans and monthly status reports. Develops and grows relationships with sales, service, management and other key internal partners essential to the support of assigned accounts. Coordinates preventative maintenance to ensure project flow and schedules meet the expectations of the customer and/or contract. Evaluates required field test equipment and work with local project leads to ensure appropriate assets and tool checkout systems are being utilized. Provides technical support for services being performed at each assigned account which may include technical direction/training. Ensures resolution for all emergency service calls for assigned accounts. Initiates Root Cause Analysis Reports (RCARs) for failed parts. Assist sales as required with quotations for assigned accounts; occasionally driving this activity as required within levels of authority. Reviews project documentation such as reports, PowerDB forms, customer required documentation, updated drawings, etc. for consistency, accuracy, completeness, technical compliance, etc. within the account/contract requirements. Actively participates in process mapping, documentation, and continuous improvement. Other duties as assigned. This role may be hired at a higher or lower level dependent upon the selected candidate's experience. QUALIFICATIONS 7-10 years experience Excellent communication, both written and verbal Excellent customer service skills Excellent organizational, analytical, and interpersonal skills Ability to work and multi-task in a fast-paced environment Service industry experience preferred with knowledge of electrical distribution systems and critical infrastructure environments. Ability to work and multi-task in a fast-paced matrix environment Strong computer skills including editing, formatting and using templates in all Microsoft Office programs, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment. A high degree of problem-solving ability, creativity and independent judgment. The ability to think and act strategically, utilizing account plans to set specific account objectives. Work with minimal supervision. EDUCATION Bachelor's degree preferred Associate of Science (majoring in Electronics or technical discipline), or military certification (achieved from at least three years of training), with at least 3 years of directly related experience will be held equivalent to the educational requirement. PHYSICAL & ENVIRONMENTAL DEMANDS Ability to take after hours call during evening, weekends and holidays. TIME TRAVEL REQUIRED 25% The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.The estimated deadline to submit an application for this role in CO is 6/19/24, the company may need to extend the deadline based off the needs of the business and open role. If an extension is needed, the date will be updated accordingly. The anticipated salary range for this role in the NYC, CO, WA, CT and CA locality is between $115k to $125k per year salary ranges for other geographic localities may vary. The role is eligible for a 10% annual bonus. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process.

Leavitt Group Midwest, a Leavitt Group affiliate, in Westerville, OH is looking for a Senior Commercial Lines Account Manager. Leavitt Group Midwest is a local agency in Ohio that continues to work on their culture and meaningful work life balance for their employees.Job Purpose:The main functions of this position are to exercise discretion and independent judgment with respect to providing quotes to prospective and existing customers; coordinating any issues that arise on quotes and binding insurance coverage. Duties:The main functions of this position are to bind coverage including providing quality control, provide service support to customers and internal sales staff.Responsible for larger more complex accountsMain contact for day-to-day customer needsDevelop and maintain good working relationships with clients, companies, and brokersWork with Sales Agent to coordinate new business, renewal strategy, and company selectionSubmit completed applications to appropriate carriers, filter questions, negotiate pricing, and review quotes for accuracyWork with underwriters to amend coverage to meet client needsEvaluate Risk Transfer methods with clientPrepare Insurance Proposals, Summaries, and related documentsOrder and issue binders, policies, endorsements, certificates, invoices, and other related items with assistance from CSR and forward to client with appropriate correspondenceIssue contract bondsReview Renewal prepsMaintain knowledge of current market conditions and new productsAccompany Sales Agent as needed to client meetingsComplete projects as required by managementContribute to team effort by accomplishing related results as neededSkills/Qualifications:Requires 5 or more years of experience servicing Middle Market accountsAbility to work IndependentlyStrong interpersonal skills to build rapport with customers, underwriters, and other team membersHighly effective communication and negotiation skillsTakes initiative and displays a sense of urgencyDetail oriented with strong organizational skillsAbility to make recommendations specific to client needsComputer skills in Microsoft Word and ExcelExcellent insurance coverage knowledgeLeavitt Group Midwest Offer a Competitive Benefits Package.$60,000-85,000 (depending on experience)Health InsuranceDental and Vision Insurance401(k) with matching employer contributions.HSA and FSAPaid sick and vacation leaveAs a national company, the Leavitt Group is the 19th largest privately-held insurance agency brokerage in the nation, with over 250 locations across 27 states. We broker commercial and personal lines insurance which manages the risk for individuals and businesses. The agency is appointed with the top insurance markets and enjoys exclusive representation with multiple insurance companies. We are always looking for talented individuals who want to further their career and grow with us.

Job SummaryThe Manager, Governance, Risk, and Compliance (GRC) is accountable for facilitating risk-aware business decision-making in which business objectives are balanced with Global Information Security and Technology Program objectives to ensure the ongoing confidentiality, integrity, availability and resilience of data and systems. Responsibilities: Oversee internal technology control testing and gap assessments for the global company. Issues clear and concise reports, using data, technology, and visualization tools to communicate results effectively. Evaluates risks and develops security standards, procedures, and controls to manage risks. Implements security controls, risk assessment framework, and program that align to regulatory requirements. Proactively informs senior management of significant risks or exposures related to internal controls, compliance, and governance requiring prompt attention. Partners with SOX control owners on implementing and validating technology controls. Track exceptions to the governance program and drives remediation planning. Maintains the IT risk management portfolio, which includes the Vertiv risk register, facilitates the identification of key controls, and key processes for testing controls. Manages the Vertiv common controls framework to ensure relevant internal and external information security requirements are mapped to risks and adequately tested. Ensures the execution of streamlined assessments on all delivery projects through close collaboration with delivery organizations and subject matter experts. Assist in identifying opportunities to mature processes, deepen engagement with partners, and mature control health across the IT ecosystem governed by Global Information Security. Leverages tools and technologies including Service Now GRC capabilities to streamline and mature risk assessment activities. Creates relevant metrics and executive level presentation materials. Supports the development and implementation of security awareness training, and continuous improvement efforts. Requirements: Bachelor's degree in a related field. CISA (Certified Information Systems Auditor) or similar certification required. PMP Certification a plus Tools / Product (Loopio, Auditboard, Onetrust) knowledge is a plus. Seven (7) or more years of progressive IT program or project work experience. Experience with implementing controls adhering to IT and compliance frameworks (SOX, ISO 27001, NIST 800-53). Demonstrated experience in teaming skills incorporating global cross-functional teams, peer relationships, informing, and understanding and appreciating differences. Strong project management, prioritization, presentation, and facilitation skills with demonstrated ability to effectively manage multiple tasks and priorities and drive change across a complex organization, through multiple stakeholders. Attention to detail and demonstrated experience in meeting tight deadline in a very dynamic environment. Strong consultative skills, with the ability to advise and consult with business and technical professionals. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES • Customer Focus • Operational Excellence • High-Performance Culture • Innovation • Financial Strength OUR BEHAVIORS • Own It • Act With Urgency • Foster a Customer-First Mindset • Think Big and Execute • Lead by Example • Drive Continuous Improvement • Learn and Seek Out DevelopmentAbout Vertiv Vertiv is a $6.8 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected].