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Agency Manager Salary in Westerville, OH

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Assistant Manager

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Contact Manager

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Controls Manager

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Credit Manager

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Customer Experience Manager

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Department Manager

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Deployment Manager

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Design Manager

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Development Manager

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District Manager

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Education Manager

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Escalation Manager

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Evaluation Manager

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Executive Manager

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Fuels Manager

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General Manager

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Hotel Manager

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Implementation Manager

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Incident Manager

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Information Manager

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Installation Manager

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Insurance Manager

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International Manager

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Loan Manager

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Location Manager

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Manager

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Night Manager

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Operations Manager

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Practice Manager

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Process Manager

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Procurement Manager

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Program Manager

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Proposal Manager

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Purchasing Manager

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Receiving Manager

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Regional Manager

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Release Engineer

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Reporting Manager

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Resident Manager

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Revenue Manager

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Scheduling Manager

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Section Manager

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Software Manager

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Sourcing Manager

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Strategy Manager

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Territory Manager

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Test Manager

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Transaction Manager

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Travel Manager

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Unit Manager

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Website Manager

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Zone Manager

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This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Customer Success Manager, REMOTE
Vertiv Corporation, Westerville
POSITION SUMMARY The Customer Success Manager ensures that Vertiv is meeting our contractual obligations and achieving our Service Level Agreements to our contracted Service customers. This is primarily achieved by coordination & scheduling of Preventive Maintenance Visits, aligning Vertiv Service resources for start-up and commissioning activities, coordinating emergency repairs, and initiating RCARs as necessary. The Customer Success Manager interfaces daily with the customers and logistics. The Customer Success Manager is the Service point of contact operationally and administratively for each customer assigned. Function as customer advocate and interfaces with internal company departments. RESPONSIBILITIES Manages a select list of "Essential" or "Preferred" customer accounts. Develops and maintains Account Plans to achieve both long and short-term operational and administrative objectives within assigned accounts. Present value-oriented, Quarterly Business Reviews with assigned customer accounts. Makes periodic visits to assigned accounts to grow customer relationship and monitor service performance. Establishes and manages account Key Performance Indicators (KPI's) to ensure both customer and department performance metrics are met, these include developing invoicing plans and monthly status reports. Develops and grows relationships with sales, service, management and other key internal partners essential to the support of assigned accounts. Coordinates preventative maintenance to ensure project flow and schedules meet the expectations of the customer and/or contract. Evaluates required field test equipment and work with local project leads to ensure appropriate assets and tool checkout systems are being utilized. Provides technical support for services being performed at each assigned account which may include technical direction/training. Ensures resolution for all emergency service calls for assigned accounts. Initiates Root Cause Analysis Reports (RCARs) for failed parts. Assist sales as required with quotations for assigned accounts; occasionally driving this activity as required within levels of authority. Reviews project documentation such as reports, PowerDB forms, customer required documentation, updated drawings, etc. for consistency, accuracy, completeness, technical compliance, etc. within the account/contract requirements. Actively participates in process mapping, documentation, and continuous improvement. Other duties as assigned. This role may be hired at a higher or lower level dependent upon the selected candidate's experience. 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EDUCATION Bachelor's degree preferred Associate of Science (majoring in Electronics or technical discipline), or military certification (achieved from at least three years of training), with at least 3 years of directly related experience will be held equivalent to the educational requirement. PHYSICAL & ENVIRONMENTAL DEMANDS Ability to take after hours call during evening, weekends and holidays. TIME TRAVEL REQUIRED 25% The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.
Customer Success Manager
Vertiv Corporation, Westerville
POSITION SUMMARY The Customer Success Manager ensures that Vertiv is meeting our contractual obligations and achieving our Service Level Agreements to our contracted Service customers. This is primarily achieved by coordination & scheduling of Preventive Maintenance Visits, aligning Vertiv Service resources for start-up and commissioning activities, coordinating emergency repairs, and initiating RCARs as necessary. The Customer Success Manager interfaces daily with the customers and logistics. The Customer Success Manager is the Service point of contact operationally and administratively for each customer assigned. Function as customer advocate and interfaces with internal company departments. RESPONSIBILITIES Manages a select list of "Essential" or "Preferred" customer accounts. Develops and maintains Account Plans to achieve both long and short-term operational and administrative objectives within assigned accounts. Present value-oriented, Quarterly Business Reviews with assigned customer accounts. Makes periodic visits to assigned accounts to grow customer relationship and monitor service performance. Establishes and manages account Key Performance Indicators (KPI's) to ensure both customer and department performance metrics are met, these include developing invoicing plans and monthly status reports. Develops and grows relationships with sales, service, management and other key internal partners essential to the support of assigned accounts. Coordinates preventative maintenance to ensure project flow and schedules meet the expectations of the customer and/or contract. Evaluates required field test equipment and work with local project leads to ensure appropriate assets and tool checkout systems are being utilized. Provides technical support for services being performed at each assigned account which may include technical direction/training. Ensures resolution for all emergency service calls for assigned accounts. Initiates Root Cause Analysis Reports (RCARs) for failed parts. Assist sales as required with quotations for assigned accounts; occasionally driving this activity as required within levels of authority. Reviews project documentation such as reports, PowerDB forms, customer required documentation, updated drawings, etc. for consistency, accuracy, completeness, technical compliance, etc. within the account/contract requirements. Actively participates in process mapping, documentation, and continuous improvement. Other duties as assigned. This role may be hired at a higher or lower level dependent upon the selected candidate's experience. QUALIFICATIONS 7-10 years experience Excellent communication, both written and verbal Excellent customer service skills Excellent organizational, analytical, and interpersonal skills Ability to work and multi-task in a fast-paced environment Service industry experience preferred with knowledge of electrical distribution systems and critical infrastructure environments. Ability to work and multi-task in a fast-paced matrix environment Strong computer skills including editing, formatting and using templates in all Microsoft Office programs, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment. A high degree of problem-solving ability, creativity and independent judgment. The ability to think and act strategically, utilizing account plans to set specific account objectives. Work with minimal supervision. EDUCATION Bachelor's degree preferred Associate of Science (majoring in Electronics or technical discipline), or military certification (achieved from at least three years of training), with at least 3 years of directly related experience will be held equivalent to the educational requirement. PHYSICAL & ENVIRONMENTAL DEMANDS Ability to take after hours call during evening, weekends and holidays. TIME TRAVEL REQUIRED 25% The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.The estimated deadline to submit an application for this role in CO is 6/19/24, the company may need to extend the deadline based off the needs of the business and open role. If an extension is needed, the date will be updated accordingly. The anticipated salary range for this role in the NYC, CO, WA, CT and CA locality is between $115k to $125k per year salary ranges for other geographic localities may vary. The role is eligible for a 10% annual bonus. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process.
Senior Commercial Lines Account Manager
Leavitt Group, Westerville
Leavitt Group Midwest, a Leavitt Group affiliate, in Westerville, OH is looking for a Senior Commercial Lines Account Manager. Leavitt Group Midwest is a local agency in Ohio that continues to work on their culture and meaningful work life balance for their employees.Job Purpose:The main functions of this position are to exercise discretion and independent judgment with respect to providing quotes to prospective and existing customers; coordinating any issues that arise on quotes and binding insurance coverage. Duties:The main functions of this position are to bind coverage including providing quality control, provide service support to customers and internal sales staff.Responsible for larger more complex accountsMain contact for day-to-day customer needsDevelop and maintain good working relationships with clients, companies, and brokersWork with Sales Agent to coordinate new business, renewal strategy, and company selectionSubmit completed applications to appropriate carriers, filter questions, negotiate pricing, and review quotes for accuracyWork with underwriters to amend coverage to meet client needsEvaluate Risk Transfer methods with clientPrepare Insurance Proposals, Summaries, and related documentsOrder and issue binders, policies, endorsements, certificates, invoices, and other related items with assistance from CSR and forward to client with appropriate correspondenceIssue contract bondsReview Renewal prepsMaintain knowledge of current market conditions and new productsAccompany Sales Agent as needed to client meetingsComplete projects as required by managementContribute to team effort by accomplishing related results as neededSkills/Qualifications:Requires 5 or more years of experience servicing Middle Market accountsAbility to work IndependentlyStrong interpersonal skills to build rapport with customers, underwriters, and other team membersHighly effective communication and negotiation skillsTakes initiative and displays a sense of urgencyDetail oriented with strong organizational skillsAbility to make recommendations specific to client needsComputer skills in Microsoft Word and ExcelExcellent insurance coverage knowledgeLeavitt Group Midwest Offer a Competitive Benefits Package.$60,000-85,000 (depending on experience)Health InsuranceDental and Vision Insurance401(k) with matching employer contributions.HSA and FSAPaid sick and vacation leaveAs a national company, the Leavitt Group is the 19th largest privately-held insurance agency brokerage in the nation, with over 250 locations across 27 states. We broker commercial and personal lines insurance which manages the risk for individuals and businesses. The agency is appointed with the top insurance markets and enjoys exclusive representation with multiple insurance companies. We are always looking for talented individuals who want to further their career and grow with us.
Manager, Governance, Risk, and Compliance
Vertiv Corporation, Westerville
Job SummaryThe Manager, Governance, Risk, and Compliance (GRC) is accountable for facilitating risk-aware business decision-making in which business objectives are balanced with Global Information Security and Technology Program objectives to ensure the ongoing confidentiality, integrity, availability and resilience of data and systems. Responsibilities: Oversee internal technology control testing and gap assessments for the global company. Issues clear and concise reports, using data, technology, and visualization tools to communicate results effectively. Evaluates risks and develops security standards, procedures, and controls to manage risks. Implements security controls, risk assessment framework, and program that align to regulatory requirements. Proactively informs senior management of significant risks or exposures related to internal controls, compliance, and governance requiring prompt attention. Partners with SOX control owners on implementing and validating technology controls. Track exceptions to the governance program and drives remediation planning. Maintains the IT risk management portfolio, which includes the Vertiv risk register, facilitates the identification of key controls, and key processes for testing controls. Manages the Vertiv common controls framework to ensure relevant internal and external information security requirements are mapped to risks and adequately tested. Ensures the execution of streamlined assessments on all delivery projects through close collaboration with delivery organizations and subject matter experts. Assist in identifying opportunities to mature processes, deepen engagement with partners, and mature control health across the IT ecosystem governed by Global Information Security. Leverages tools and technologies including Service Now GRC capabilities to streamline and mature risk assessment activities. Creates relevant metrics and executive level presentation materials. Supports the development and implementation of security awareness training, and continuous improvement efforts. Requirements: Bachelor's degree in a related field. CISA (Certified Information Systems Auditor) or similar certification required. PMP Certification a plus Tools / Product (Loopio, Auditboard, Onetrust) knowledge is a plus. Seven (7) or more years of progressive IT program or project work experience. Experience with implementing controls adhering to IT and compliance frameworks (SOX, ISO 27001, NIST 800-53). Demonstrated experience in teaming skills incorporating global cross-functional teams, peer relationships, informing, and understanding and appreciating differences. Strong project management, prioritization, presentation, and facilitation skills with demonstrated ability to effectively manage multiple tasks and priorities and drive change across a complex organization, through multiple stakeholders. Attention to detail and demonstrated experience in meeting tight deadline in a very dynamic environment. Strong consultative skills, with the ability to advise and consult with business and technical professionals. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES • Customer Focus • Operational Excellence • High-Performance Culture • Innovation • Financial Strength OUR BEHAVIORS • Own It • Act With Urgency • Foster a Customer-First Mindset • Think Big and Execute • Lead by Example • Drive Continuous Improvement • Learn and Seek Out DevelopmentAbout Vertiv Vertiv is a $6.8 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected].
Project Manager - Westerville OR Ashburn
Vertiv Corporation, Westerville
Vertiv's Global Strategic Account (GSA) organization is hiring a Project Manager to lead projects for critical infrastructure and data center projects nationally for our thermal, power, battery, and monitoring products. This person will focus on establishing relationships and processes from pre-sales through equipment commissioning to ensure a smooth repeatable process is established, implemented, and followed. This job requires effective communication with all levels of multiple organizations. This person will also focus on our digital platforms, mainly Oracle, Smartsheet and Power BI which is used to aid in the execution of our business.RESPONSIBILITIES Utilize standard Project Management tools to conduct the project effectively, achieving quality, financial and schedule targets. Define and obtain the appropriate resources required to fulfill the project scope of work. Work with all functional group leaders to develop the project organizational resource chart. Coordinate with order management, plant production, logistics, contractors, services, and warranty groups throughout the project, escalating potential conflicts to avoid impact to the customer. Work closely with the jobsite and field resources to ensure understanding and communication of the schedule, budget, and scope. Visit the site periodically to establish relationships with key contractor and customer personnel. Escalate and create urgency around any issues that would impede the success of the project. Ensure that issues are resolved in a timely manner and communicated to the stakeholders. Must have ability to communicate effectively, including conducting effective meetings and presentations. Follow reporting and tracking programs to assure the project is on target for quality, schedule, and cost targets. Responsible for the financial performance on assigned projects. Must be able to create cost budget, track and investigate spend and maintain established margins on project. Be proactive in establishing a culture of Safety for each project. Host periodic safety meetings to ensure the project is always considering safety first. QUALIFICATIONS Minimum Job Qualifications: 3 to 5 years of project management experience, critical infrastructure expertise with UPS, thermal, battery and monitoring is a plus. Knowledge of construction, electrical and mechanical contracting. Excellent communication skills, both written and verbal Excellent customer service skills Excellent project management skills Detail-oriented Excellent organizational, analytical and interpersonal skills Ability to work and multi-task in a fast-paced environment High School Diploma or GED Bachelor's or Associates degree or equivalent experience. Preferred Qualifications: Knowledge of engineering, manufacturing processes, data center infrastructure and commissioning processes is helpful. Project Management Professional (PMP) preferred PHYSICAL & ENVIRONMENTAL DEMANDS None TIME TRAVEL REQUIRED 25-30% Variable schedules (weekends, evenings, and holidays) The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.