Contact Manager Salary in Westerville, OH

Vertiv is hiring a Sr. Manager, Global Advanced Manufacturing Engineering (AME) for our Integrated Solutions (IS) product line. They will be responsible to drive Global Strategy, Interlock, and Execution as a core member of the New Product Development Introduction (NPDI) & Global Operations team. In this role, the Sr. Manager will collaborate with the cross functional teams globally to drive time to market requirements, operational excellence & capacity planning to support business growth. They will accomplish this by leading the industrial transformation & supply chain readiness activities according to the project scope & business needs. The individual in this position will be able to interpret the voice of customer and translate those requirements into several defined process areas including but not limited to: Design for Manufacturing, failure, mode and effects analysis (FMEA) analysis, supply chain mapping with optimization (lead time, cost, capital), prototyping & piloting, manufacturing facility layouts and product line testing. Core Focus: Develop & Implement Global Operational Strategy, which aligns w/Vertiv Key Initiatives. Global Subject Matter Expert (SME) - Integrated Modular Systems (IMS) manufacturing/integration technology & process. Responsible for the Global Operational Scenario Mapping, Plan/Investment, & interlock/alignment w/Key Stakeholders (Business Unit Leaders, Regional Operations, ELT) Lead New Product Development Introduction, Engineering to Order, Design Transfers, Strategic Initiative projects for Concept, Approve Execution and Design. Key Inputs: Stakeholder Requirements Specification (Project offer requirements and voice of the customer (VOC). For example, lead time, cost targets, launch regions, forecast and revenue. Key Outputs: Manufacturing Tech Readiness Level, Supply Chain Architecture scenarios, Landed Product Cost, Capex plan, Manufacturing time-to-market targets, Operational Risk Assessment, Product build plan (i.e. prototyping), design for manufacturing scope/plan/execution. Responsible for interlock and hand-off w/Regional AME Teams. Drive Global Interlock and Alignment through being the Point of contact/Influencer between Business Unit & Global Operations. Lead the Global MTRL (Manufacturing Technology Readiness Level) for new & current technologies. Support Key Supplier/ODM Selection & Qualification. Responsibilities: Core functional member within New Product Development (NPD) Global project teams. Insures appropriate resources & priorities are aligned w/Global Roadmaps & Key Strategic Projects. Extensive communication/coordination/alignment and participation with cross-functional teams & project meetings Project Managers Design Engineering Marketing and Sales Supply Chain Management Executive Leadership Insure DFx is applied during NPDI projects. Drive and coordinate the manufacturing requirements of new products, from project concept to release of new products. Direct all stages of prototype builds and pilot runs. Works with Manufacturing Engineers and Materials teams to develop documentation for new products (bills of material, routings, and manufacturing instructions). Communicate project requirements', actions, and status with other departments. Track and publish NPI Deliverables using defines tools and databases. Operations Plans Manufacturing Process Flow Charts Production Readiness Evaluations Cost Analysis - cost estimates and standards costing. Specifies Capex investment requirements for the new offer - new equipment and tooling requirements. ATE (automated test environment) Function. Responsible for oversight of the new offer product Automatic tester development. DFT (design for test) review, PCBA (printed circuit board assembly) ICT (information and communication technology), FCT (functional circuit test) development and Product Function test. Component Function. Responsible for oversight of the new design component qualification. Include Tooling analysis. Parts Quality and Compliance check. Requirements: Strong knowledge in New product development (PMP) process. Strong knowledge in the Software Quality Management (SCM) management and architecture build. Expertise and/or knowledge with any of the following: New manufacturing production line setup. Project management. Circuit board manufacturing process. New Product Design DFM/DFX. FMEA, Control Plan. Lean manufacturing. Parts Commodity management. Product Cost Management. MS Office (Power Point, Excel, Word) Problem Solving Tool's (ie. FMEA, DOE, Quality Tools) 6 Sigma. (Green Belt certificated and Black Belt Training certificated) Excellent experience working in a cross-functional culture and communicating with executive leadership. Education: Bachelor's Degree in Industrial Engineering/Technology or equivalent experience. Minimum 10+ years of experience in a manufacturing or engineering environment. Effective Process & Organization skills, ability to manage multiple Key Initiatives PC and business software - word processing, spreadsheet, presentation and project management tools Complex Project Management skills/toolset Strong Communication Skills - Ability to communicate w/Executive & Key Stakeholders New Product Development and Introduction Experience Advanced Manufacturing Training/Experience (Lean, Six-Sigma) At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES • Customer Focus • Operational Excellence • High-Performance Culture • Innovation • Financial Strength OUR BEHAVIORS • Own It • Act With Urgency • Foster a Customer-First Mindset • Think Big and Execute • Lead by Example • Drive Continuous Improvement • Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Multi-Site Leasing Specialist Job Title: Multi-Site Leasing Specialist Division: Multifamily Supervisor: Property Manager Status: Non - ExemptJOB SUMMARY: In the Multi-Site Leasing Specialist role, you will be primarily responsible for showing and leasing apartments or townhomes to prospective residents, as well as assisting with the total performance of the property, including efficiency, turnover rate, occupancy, income, and operating efficiency. Assist in maintaining and constantly striving to upgrade the physical condition of the property and adhere to all company policies and procedures and all company personnel directives . ESSENTIAL DUTIES AND RESPONSIBILITIES as a Leasing Specialist will vary. Many duties and daily functions will need to be performed efficiently. The success or failure of a property depends upon whether or not the employees consistently follow through with the work to be performed. Everyone is expected to perform their duties properly, regardless of whether it is an assigned, delegated, or chosen task. Everyone will be held responsible for the proper performance in completing tasks. The main focus of this job is leasing apartments. The items listed below are designed to assist in this task. Greet prospects pleasantly, maintain guest cards, and respond to leads. Tour prospects around communities, maintain tour routes, demonstrate apartments, and close the sale. Work renewal leases continuously and assist with lease transfers. Follow all rental collection policies, including distributing notices and demand letters. Respond to Distro emails and maintain Advance Day Daily. Participate in resident retention programs and promotions and maintain on-site resident relations. Process applications, generate and review all leases for accuracy, and prepare and maintain complete resident files and checklists; strictly adhere to and follow all qualification standards. Coordinate move-ins; complete final vacant pre-move-in unit walks for all move-ins; and complete move-in and move-out inspections. Assist in physically walking and inspecting the property at least once daily. It is the responsibility of all employees to pick up paper, cigarette butts, etc., as seen throughout the day. Assist in completing information for work orders, contacting residents if there is a delay in completing the work order, and ascertaining if completed work was done satisfactorily. Maintain courteous communications with residents, applicants, and representatives of other companies; maintain a professional demeanor in dress and conduct. Maintain a thorough knowledge of the area where the properties are located, including shopping, schools, hospitals, etc.; be aware of competitors' rental rates, policies, etc.; and be familiar with the competition's property, including floor plans and amenities. QUALIFICATIONS : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. High school diploma or general education degree (GED), plus one year of relevant experience or equivalent combination of education and experience. Proficiency in using social media platforms such as Facebook, Instagram, Twitter, LinkedIn, and YouTube is preferred. Good leasing and closing skills. Proficient in Microsoft Office Strong organizational and communication skills Excellent interpersonal skills and a demonstrated team player WHAT WE OFFER: Competitive Salaries & Bonuses Medical, Dental & Vision Plans 401(k) Plan with Employer Matching Contributions Paid Personal Time & Holidays Flexible Spending Accounts Free Long-Term Disability Free Life Insurance Short Term Disability Health Savings Account with Employer Contributions Wellness Perks FinFit Health Finance Program Employee Apartment Discount Employee Referral Program Employee Recognition & Awards Employee Assistance Program Volunteer & Community Service Opportunities Tuition Reimbursement #LI-TB1

POSITION SUMMARY As a Global Strategic Account Execution Manager at Vertiv, you will play a pivotal role in enhancing our customer engagement and ensuring the successful execution of projects and programs for a specific key account. This dynamic and customer-facing position demands exceptional leadership, communication, team building skills and project management skills, as well as an overall understanding of our products and services. You will have end-to-end responsibility for managing most aspects of the account, from product delivery to post-sales support, and you will serve as the single point of contact, globally, across all end-to-end support functions - technical development, R&D, operations, customer service, product delivery, on-site project management, and post sales service and support. This role will be a key partner to the GSA Account Director and will act as a global customer advocate managing execution and engagement to ensure a seamless global customer experience.RESPONSIBILITIES Client Engagement Management: Build and maintain strong relationships with the key client stakeholders. Act as the primary point of contact for the client along with GSA Account Director, ensuring effective communication and understanding of their needs and expectations. Collaborate with the sales account manager to align on customer expectations and drive successful execution. Coordinate and manage early-stage customer technical engagement by getting technical sales involved to drive clarity on scope, engagement, deliverables, and expectations. Project and Program Management: Lead end-to-end project and program management activities, including planning, execution, monitoring, and delivery. Oversee product delivery, site deployments, and technical development engagements, ensuring they meet quality, scope, and timeline requirements. Manage all aspects of customer engagement, including program strategy, milestones, and deliverables. Monitor the financial performance of projects and work with offering management if pricing needs to be adjusted. Manage the scope, budget, and deadline with project managers to ensure we are meeting the expectations of our customers on their projects. Team Leadership and Collaboration: Leads team of direct reports in setting and achieving objectives in line with corporate values and goals. Act as an umbrella program manager, coordinating with various program and project management functions within the company (e.g., customer service, on-site service project management, factory, quality, issue resolution and operations program management) to streamline the customer interface and ensure a cohesive approach. Provide leadership and guidance to cross-functional teams involved in the client's projects and programs. Coordinate and lead across various internal support functions (managing with and executing through) throughout the product and project lifecycle. Risk Management: Identify potential risks and proactively implement mitigation strategies to ensure project and program success. Monitor project progress and address issues promptly to minimize disruptions. Assemble cross functional teams to address issues (quality, safety, manufacturing etc...) to ensure program or project issues are resolved in a timely manner. Post-Sales Support: Oversee post-sales service and support activities, ensuring customer satisfaction and addressing any issues or concerns promptly. Act as liaison and escalation point for Service business and CSMs for the Account Continuously seek opportunities to enhance the client's experience and value from our products and services. QUALIFICATIONS 5+ years' experience in program and project management, preferably in a customer-facing role. Program certification and 10 years' experience preferred. Strong leadership skills with the ability to lead and motivate cross-functional teams. Prior experience directly managing and developing a team. Exceptional communication and interpersonal skills to effectively engage with clients and internal stakeholders. Strategic thinking and problem-solving abilities. Proficiency in project management tools and methodologies. Excellent organizational skills and attention to detail. Ability to thrive in a fast-paced, dynamic environment. Prior experience in Data Center industry and knowledge of Power and Thermal products EDUCATION AND CERTIFICATIONS Bachelor's degree in engineering, operations, or a related technical field MBA preferred. PHYSICAL REQUIREMENTS No Special Physical Requirements ENVIRONMENTAL DEMANDS Standard office environment Working in office full time is required. TRAVEL TIME REQUIRED 10% At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

The Global Portfolio Marketing Manager serves as an expert for their portfolio in customer applications, market trends, competitive landscape, buyer personas and product positioning. Responsible for developing value propositions, creating marketing collateral, sales enablement, and go-to-market plans, they have a strategic role in planning and executing Marketing initiatives that drive business and revenue goals. RESPONSIBILITIES Own product COE relationship as single point of contact (SPOC) and acts as product expert for positioning, competition, market trends, value props, marketing initiatives. Create compelling, informative, and persuasive content that supports our portfolio Marketing strategies for launches and product promotion. Act as first layer subject matter expert (SME) on Marketing content (e.g., written, media, events, planning, etc.) for their portfolio. Own product messaging & expertise that drive product campaigns - drive depth of knowledge in external product communications, promotion and sales enablement. Competitive analysis and positioning strategy Research market trends, industry trends, and competitive landscape. Track and provide offering trend analysis and insights to Marketing and Global Offering Management Teams. Collaborate with Offering Management and Sales teams to ensure effective sales enablement tools and strategies. Present portfolio marketing initiatives, plans and outcomes to leadership and other cross functional teams. Support regional marketing programs to address market opportunities and customer needs. Develop and continuously improve customer facing collateral: data sheets, brochures, website, and other. Other duties and responsibilities as assigned. QUALIFICATIONS Bachelor's degree in communications, journalism, public relations or relevant field. Min 2 years Channel or Partner Marketing experience. Minimum 5 years' experience in product Marketing for B2B in a technical industry. Strong presentations and public speaking skills. Experience with data analysis and ability to effectively communicate findings while tailoring to variety of different audiences. Ability to create value propositions and messaging strategies. Ability to develop strategies for creating marketing driven pipeline for new and existing offerings as well as upsell, cross-sell and account-based marketing programs to grow existing relationships. Goal oriented self-starter; comfortable with ambiguity, know how to define clear objectives in uncertainty and deliver results Highly collaborative, able to work across functional teams Must be able to prioritize many projects and work well under pressure. Proactive communicator with strong attention to detail. Ability to pick up technical concepts quickly. Enthusiastic and persistent problem solver. Excellent organizational skills and process-oriented Strong written and verbal communication skills Self-motivated; comfortable owning processes/projects and seeing them through to completion Knowledge of data center software/hardware solutions and industry trends The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people. Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

POSITION SUMMARY As a Global Strategic Account Execution Manager at Vertiv, you will play a pivotal role in enhancing our customer engagement and ensuring the successful execution of projects and programs for a specific key account. This dynamic and customer-facing position demands exceptional leadership, communication, team building skills and project management skills, as well as an overall understanding of our products and services. You will have end-to-end responsibility for managing most aspects of the account, from product delivery to post-sales support, and you will serve as the single point of contact, globally, across all end-to-end support functions - technical development, R&D, operations, customer service, product delivery, on-site project management, and post sales service and support. This role will be a key partner to the GSA Account Director and will act as a global customer advocate managing execution and engagement to ensure a seamless global customer experience.RESPONSIBILITIES Client Engagement Management: Build and maintain strong relationships with the key client stakeholders. Act as the primary point of contact for the client along with GSA Account Director, ensuring effective communication and understanding of their needs and expectations. Collaborate with the sales account manager to align on customer expectations and drive successful execution. Coordinate and manage early-stage customer technical engagement by getting technical sales involved to drive clarity on scope, engagement, deliverables, and expectations. Project and Program Management: Lead end-to-end project and program management activities, including planning, execution, monitoring, and delivery. Oversee product delivery, site deployments, and technical development engagements, ensuring they meet quality, scope, and timeline requirements. Manage all aspects of customer engagement, including program strategy, milestones, and deliverables. Monitor the financial performance of projects and work with offering management if pricing needs to be adjusted. Manage the scope, budget, and deadline with project managers to ensure we are meeting the expectations of our customers on their projects. Team Leadership and Collaboration: Leads team of direct reports in setting and achieving objectives in line with corporate values and goals. Act as an umbrella program manager, coordinating with various program and project management functions within the company (e.g., customer service, on-site service project management, factory, quality, issue resolution and operations program management) to streamline the customer interface and ensure a cohesive approach. Provide leadership and guidance to cross-functional teams involved in the client's projects and programs. Coordinate and lead across various internal support functions (managing with and executing through) throughout the product and project lifecycle. Risk Management: Identify potential risks and proactively implement mitigation strategies to ensure project and program success. Monitor project progress and address issues promptly to minimize disruptions. Assemble cross functional teams to address issues (quality, safety, manufacturing etc...) to ensure program or project issues are resolved in a timely manner. Post-Sales Support: Oversee post-sales service and support activities, ensuring customer satisfaction and addressing any issues or concerns promptly. Act as liaison and escalation point for Service business and CSMs for the Account Continuously seek opportunities to enhance the client's experience and value from our products and services. QUALIFICATIONS 5+ years' experience in program and project management, preferably in a customer-facing role. Program certification and 10 years' experience preferred. Strong leadership skills with the ability to lead and motivate cross-functional teams. Prior experience directly managing and developing a team. Exceptional communication and interpersonal skills to effectively engage with clients and internal stakeholders. Strategic thinking and problem-solving abilities. Proficiency in project management tools and methodologies. Excellent organizational skills and attention to detail. Ability to thrive in a fast-paced, dynamic environment. Prior experience in Data Center industry and knowledge of Power and Thermal products EDUCATION AND CERTIFICATIONS Bachelor's degree in engineering, operations, or a related technical field MBA preferred. PHYSICAL REQUIREMENTS No Special Physical Requirements TRAVEL TIME REQUIRED 10% At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] The estimated deadline to submit an application for this role in CO is 6/19/24, the company may need to extend the deadline based off the needs of the business and open role. If an extension is needed, the date will be updated accordingly. The anticipated salary range for this role in the NYC, CO, WA, CT and CA locality is between $120k to $150k per year salary ranges for other geographic localities may vary. The role is eligible for a 15% annual bonus. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process. No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

POSITION SUMMARY As a Global Strategic Account Execution Manager at Vertiv, you will play a pivotal role in enhancing our customer engagement and ensuring the successful execution of projects and programs for a specific key account. This dynamic and customer-facing position demands exceptional leadership, communication, team building skills and project management skills, as well as an overall understanding of our products and services. You will have end-to-end responsibility for managing most aspects of the account, from product delivery to post-sales support, and you will serve as the single point of contact, globally, across all end-to-end support functions - technical development, R&D, operations, customer service, product delivery, on-site project management, and post sales service and support. This role will be a key partner to the GSA Account Director and will act as a global customer advocate managing execution and engagement to ensure a seamless global customer experience.RESPONSIBILITIES Client Engagement Management: Build and maintain strong relationships with the key client stakeholders. Act as the primary point of contact for the client along with GSA Account Director, ensuring effective communication and understanding of their needs and expectations. Collaborate with the sales account manager to align on customer expectations and drive successful execution. Coordinate and manage early-stage customer technical engagement by getting technical sales involved to drive clarity on scope, engagement, deliverables, and expectations. Project and Program Management: Lead end-to-end project and program management activities, including planning, execution, monitoring, and delivery. Oversee product delivery, site deployments, and technical development engagements, ensuring they meet quality, scope, and timeline requirements. Manage all aspects of customer engagement, including program strategy, milestones, and deliverables. Monitor the financial performance of projects and work with offering management if pricing needs to be adjusted. Manage the scope, budget, and deadline with project managers to ensure we are meeting the expectations of our customers on their projects. Team Leadership and Collaboration: Leads team of direct reports in setting and achieving objectives in line with corporate values and goals. Act as an umbrella program manager, coordinating with various program and project management functions within the company (e.g., customer service, on-site service project management, factory, quality, issue resolution and operations program management) to streamline the customer interface and ensure a cohesive approach. Provide leadership and guidance to cross-functional teams involved in the client's projects and programs. Coordinate and lead across various internal support functions (managing with and executing through) throughout the product and project lifecycle. Risk Management: Identify potential risks and proactively implement mitigation strategies to ensure project and program success. Monitor project progress and address issues promptly to minimize disruptions. Assemble cross functional teams to address issues (quality, safety, manufacturing etc...) to ensure program or project issues are resolved in a timely manner. Post-Sales Support: Oversee post-sales service and support activities, ensuring customer satisfaction and addressing any issues or concerns promptly. Act as liaison and escalation point for Service business and CSMs for the Account Continuously seek opportunities to enhance the client's experience and value from our products and services. QUALIFICATIONS 5+ years' experience in program and project management, preferably in a customer-facing role. Program certification and 10 years' experience preferred. Strong leadership skills with the ability to lead and motivate cross-functional teams. Prior experience directly managing and developing a team. Exceptional communication and interpersonal skills to effectively engage with clients and internal stakeholders. Strategic thinking and problem-solving abilities. Proficiency in project management tools and methodologies. Excellent organizational skills and attention to detail. Ability to thrive in a fast-paced, dynamic environment. Prior experience in Data Center industry and knowledge of Power and Thermal products EDUCATION AND CERTIFICATIONS Bachelor's degree in engineering, operations, or a related technical field MBA preferred. PHYSICAL REQUIREMENTS No Special Physical Requirements ENVIRONMENTAL DEMANDS Standard office environment Working in office full time is required, Westerville Ohio TRAVEL TIME REQUIRED 10% At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, O, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

POSITION SUMMARY The Customer Success Manager ensures that Vertiv is meeting our contractual obligations and achieving our Service Level Agreements to our contracted Service customers. This is primarily achieved by coordination & scheduling of Preventive Maintenance Visits, aligning Vertiv Service resources for start-up and commissioning activities, coordinating emergency repairs, and initiating RCARs as necessary. The Customer Success Manager interfaces daily with the customers and logistics. The Customer Success Manager is the Service point of contact operationally and administratively for each customer assigned. Function as customer advocate and interfaces with internal company departments. RESPONSIBILITIES Manages a select list of "Essential" or "Preferred" customer accounts. Develops and maintains Account Plans to achieve both long and short-term operational and administrative objectives within assigned accounts. Present value-oriented, Quarterly Business Reviews with assigned customer accounts. Makes periodic visits to assigned accounts to grow customer relationship and monitor service performance. Establishes and manages account Key Performance Indicators (KPI's) to ensure both customer and department performance metrics are met, these include developing invoicing plans and monthly status reports. Develops and grows relationships with sales, service, management and other key internal partners essential to the support of assigned accounts. Coordinates preventative maintenance to ensure project flow and schedules meet the expectations of the customer and/or contract. Evaluates required field test equipment and work with local project leads to ensure appropriate assets and tool checkout systems are being utilized. Provides technical support for services being performed at each assigned account which may include technical direction/training. Ensures resolution for all emergency service calls for assigned accounts. Initiates Root Cause Analysis Reports (RCARs) for failed parts. Assist sales as required with quotations for assigned accounts; occasionally driving this activity as required within levels of authority. Reviews project documentation such as reports, PowerDB forms, customer required documentation, updated drawings, etc. for consistency, accuracy, completeness, technical compliance, etc. within the account/contract requirements. Actively participates in process mapping, documentation, and continuous improvement. Other duties as assigned. This role may be hired at a higher or lower level dependent upon the selected candidate's experience. QUALIFICATIONS 7-10 years experience Excellent communication, both written and verbal Excellent customer service skills Excellent organizational, analytical, and interpersonal skills Ability to work and multi-task in a fast-paced environment Service industry experience preferred with knowledge of electrical distribution systems and critical infrastructure environments. Ability to work and multi-task in a fast-paced matrix environment Strong computer skills including editing, formatting and using templates in all Microsoft Office programs, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment. A high degree of problem-solving ability, creativity and independent judgment. The ability to think and act strategically, utilizing account plans to set specific account objectives. Work with minimal supervision. EDUCATION Bachelor's degree preferred Associate of Science (majoring in Electronics or technical discipline), or military certification (achieved from at least three years of training), with at least 3 years of directly related experience will be held equivalent to the educational requirement. PHYSICAL & ENVIRONMENTAL DEMANDS Ability to take after hours call during evening, weekends and holidays. Report in office full time Monday-Friday (Westerville, Ohio) TIME TRAVEL REQUIRED 25% The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

POSITION SUMMARY The Customer Success Manager ensures that Vertiv is meeting our contractual obligations and achieving our Service Level Agreements to our contracted Service customers. This is primarily achieved by coordination & scheduling of Preventive Maintenance Visits, aligning Vertiv Service resources for start-up and commissioning activities, coordinating emergency repairs, and initiating RCARs as necessary. The Customer Success Manager interfaces daily with the customers and logistics. The Customer Success Manager is the Service point of contact operationally and administratively for each customer assigned. Function as customer advocate and interfaces with internal company departments. RESPONSIBILITIES Manages a select list of "Essential" or "Preferred" customer accounts. Develops and maintains Account Plans to achieve both long and short-term operational and administrative objectives within assigned accounts. Present value-oriented, Quarterly Business Reviews with assigned customer accounts. Makes periodic visits to assigned accounts to grow customer relationship and monitor service performance. Establishes and manages account Key Performance Indicators (KPI's) to ensure both customer and department performance metrics are met, these include developing invoicing plans and monthly status reports. Develops and grows relationships with sales, service, management and other key internal partners essential to the support of assigned accounts. Coordinates preventative maintenance to ensure project flow and schedules meet the expectations of the customer and/or contract. Evaluates required field test equipment and work with local project leads to ensure appropriate assets and tool checkout systems are being utilized. Provides technical support for services being performed at each assigned account which may include technical direction/training. Ensures resolution for all emergency service calls for assigned accounts. Initiates Root Cause Analysis Reports (RCARs) for failed parts. Assist sales as required with quotations for assigned accounts; occasionally driving this activity as required within levels of authority. Reviews project documentation such as reports, PowerDB forms, customer required documentation, updated drawings, etc. for consistency, accuracy, completeness, technical compliance, etc. within the account/contract requirements. Actively participates in process mapping, documentation, and continuous improvement. Other duties as assigned. This role may be hired at a higher or lower level dependent upon the selected candidate's experience. QUALIFICATIONS 7-10 years experience Excellent communication, both written and verbal Excellent customer service skills Excellent organizational, analytical, and interpersonal skills Ability to work and multi-task in a fast-paced environment Service industry experience preferred with knowledge of electrical distribution systems and critical infrastructure environments. Ability to work and multi-task in a fast-paced matrix environment Strong computer skills including editing, formatting and using templates in all Microsoft Office programs, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment. A high degree of problem-solving ability, creativity and independent judgment. The ability to think and act strategically, utilizing account plans to set specific account objectives. Work with minimal supervision. EDUCATION Bachelor's degree preferred Associate of Science (majoring in Electronics or technical discipline), or military certification (achieved from at least three years of training), with at least 3 years of directly related experience will be held equivalent to the educational requirement. PHYSICAL & ENVIRONMENTAL DEMANDS Ability to take after hours call during evening, weekends and holidays. TIME TRAVEL REQUIRED 25% The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

POSITION SUMMARY The Customer Success Manager ensures that Vertiv is meeting our contractual obligations and achieving our Service Level Agreements to our contracted Service customers. This is primarily achieved by coordination & scheduling of Preventive Maintenance Visits, aligning Vertiv Service resources for start-up and commissioning activities, coordinating emergency repairs, and initiating RCARs as necessary. The Customer Success Manager interfaces daily with the customers and logistics. The Customer Success Manager is the Service point of contact operationally and administratively for each customer assigned. Function as customer advocate and interfaces with internal company departments. RESPONSIBILITIES Manages a select list of "Essential" or "Preferred" customer accounts. Develops and maintains Account Plans to achieve both long and short-term operational and administrative objectives within assigned accounts. Present value-oriented, Quarterly Business Reviews with assigned customer accounts. Makes periodic visits to assigned accounts to grow customer relationship and monitor service performance. Establishes and manages account Key Performance Indicators (KPI's) to ensure both customer and department performance metrics are met, these include developing invoicing plans and monthly status reports. Develops and grows relationships with sales, service, management and other key internal partners essential to the support of assigned accounts. Coordinates preventative maintenance to ensure project flow and schedules meet the expectations of the customer and/or contract. Evaluates required field test equipment and work with local project leads to ensure appropriate assets and tool checkout systems are being utilized. Provides technical support for services being performed at each assigned account which may include technical direction/training. Ensures resolution for all emergency service calls for assigned accounts. Initiates Root Cause Analysis Reports (RCARs) for failed parts. Assist sales as required with quotations for assigned accounts; occasionally driving this activity as required within levels of authority. Reviews project documentation such as reports, PowerDB forms, customer required documentation, updated drawings, etc. for consistency, accuracy, completeness, technical compliance, etc. within the account/contract requirements. Actively participates in process mapping, documentation, and continuous improvement. Other duties as assigned. This role may be hired at a higher or lower level dependent upon the selected candidate's experience. QUALIFICATIONS 7-10 years experience Excellent communication, both written and verbal Excellent customer service skills Excellent organizational, analytical, and interpersonal skills Ability to work and multi-task in a fast-paced environment Service industry experience preferred with knowledge of electrical distribution systems and critical infrastructure environments. Ability to work and multi-task in a fast-paced matrix environment Strong computer skills including editing, formatting and using templates in all Microsoft Office programs, use of Internet for standards/products/manufacturer research, and operation of computer-controlled test equipment. A high degree of problem-solving ability, creativity and independent judgment. The ability to think and act strategically, utilizing account plans to set specific account objectives. Work with minimal supervision. EDUCATION Bachelor's degree preferred Associate of Science (majoring in Electronics or technical discipline), or military certification (achieved from at least three years of training), with at least 3 years of directly related experience will be held equivalent to the educational requirement. PHYSICAL & ENVIRONMENTAL DEMANDS Ability to take after hours call during evening, weekends and holidays. TIME TRAVEL REQUIRED 25% The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES Customer Focus Operational Excellence High-Performance Culture Innovation Financial Strength OUR BEHAVIORS Own It Act With Urgency Foster a Customer-First Mindset Think Big and Execute Lead by Example Drive Continuous Improvement Learn and Seek Out Development At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected]. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.The estimated deadline to submit an application for this role in CO is 6/19/24, the company may need to extend the deadline based off the needs of the business and open role. If an extension is needed, the date will be updated accordingly. The anticipated salary range for this role in the NYC, CO, WA, CT and CA locality is between $115k to $125k per year salary ranges for other geographic localities may vary. The role is eligible for a 10% annual bonus. Certain roles are eligible for additional rewards, including merit increases, annual bonus and stock. These awards are allocated based on individual performance and are role based. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee's role. The role is eligible to participate in a comprehensive and competitive benefits program, including medical, dental, vision, disability, PTO, holiday pay, and 401k. Additional details about total compensation and benefits will be provided during the hiring process.

Leavitt Group Midwest, a Leavitt Group affiliate, in Westerville, OH is looking for a Senior Commercial Lines Account Manager. Leavitt Group Midwest is a local agency in Ohio that continues to work on their culture and meaningful work life balance for their employees.Job Purpose:The main functions of this position are to exercise discretion and independent judgment with respect to providing quotes to prospective and existing customers; coordinating any issues that arise on quotes and binding insurance coverage. Duties:The main functions of this position are to bind coverage including providing quality control, provide service support to customers and internal sales staff.Responsible for larger more complex accountsMain contact for day-to-day customer needsDevelop and maintain good working relationships with clients, companies, and brokersWork with Sales Agent to coordinate new business, renewal strategy, and company selectionSubmit completed applications to appropriate carriers, filter questions, negotiate pricing, and review quotes for accuracyWork with underwriters to amend coverage to meet client needsEvaluate Risk Transfer methods with clientPrepare Insurance Proposals, Summaries, and related documentsOrder and issue binders, policies, endorsements, certificates, invoices, and other related items with assistance from CSR and forward to client with appropriate correspondenceIssue contract bondsReview Renewal prepsMaintain knowledge of current market conditions and new productsAccompany Sales Agent as needed to client meetingsComplete projects as required by managementContribute to team effort by accomplishing related results as neededSkills/Qualifications:Requires 5 or more years of experience servicing Middle Market accountsAbility to work IndependentlyStrong interpersonal skills to build rapport with customers, underwriters, and other team membersHighly effective communication and negotiation skillsTakes initiative and displays a sense of urgencyDetail oriented with strong organizational skillsAbility to make recommendations specific to client needsComputer skills in Microsoft Word and ExcelExcellent insurance coverage knowledgeLeavitt Group Midwest Offer a Competitive Benefits Package.$60,000-85,000 (depending on experience)Health InsuranceDental and Vision Insurance401(k) with matching employer contributions.HSA and FSAPaid sick and vacation leaveAs a national company, the Leavitt Group is the 19th largest privately-held insurance agency brokerage in the nation, with over 250 locations across 27 states. We broker commercial and personal lines insurance which manages the risk for individuals and businesses. The agency is appointed with the top insurance markets and enjoys exclusive representation with multiple insurance companies. We are always looking for talented individuals who want to further their career and grow with us.