Voice Engineer Salary in St. Louis, MO

Enterprise Architecture Senior Architect Career Architecture Title: IT Principal Architect, Enterprise ArchitectureRole Title: Senior Architect, Enterprise Architecture Contact Center & Service TransformationPOSITION SUMMARY: This position plays a pivotal role in the alignment of business vision, technology strategy and investment portfolio execution in our Contact Center and Service Transformation team. This team is focused on driving the enterprise strategy to unlock accretive value through service delivery transformation and associated customer, agent, and provider experience uplift. This team will identify horizontal capabilities, align line of business initiatives that move in the direction of destination state, and develop the roadmap of incremental milestones along the way. You will be an integral part of delivering critical technology and business capabilities that enable differentiated healthcare products as part of our market growth strategy.As a Senior Architect, you will engage broadly across Enterprise Architecture, Technology, and business Operations partners. You will engage by initiating, forming, and driving the execution of strategies, roadmaps and architectures that will include modernizing our delivery approach to extract value from our current business as well as increasing value through the introduction of horizontal, composable, digital-first platforms. In addition, the person in this role should provide a level of thought leadership by bringing an outside-in perspective in making key decisions.This role requires high levels of influence within our business, technology and Enterprise Architecture organizations, extensive business knowledge and savvy, innovative problem-solving skills, and the ability to marry business and technology into a cohesive value-oriented strategy. This role is expected to serve as a trusted partner and advisor at all levels within the company.This role will also provide architectural operations support upon request.Key areas of focus:Develop the enterprise strategy for service delivery, use of horizontal platforms, and value-based milestones to get thereContact center platform consolidation / modernization, cloud migrationNew channels and capabilities, self-service, and augmented contact experiencesOrchestrate and execute test/learn experiments to gather proof points that confirm forecasted value and guide investment decisions DUTIES & RESPONSIBILITIES: Serves as internal leadership consultant, trusted advisor, and tech-savvy business leader with expert knowledge on industry-relevant and emerging technologies as well as agile, iterative, systems-thinking approaches who can guide Business and Technology on how to leveragePartners with Technology and Business drive right-sized and timely decisions with well-considered tradeoffs and optionality that advances an aligned Technology and Business strategyArticulates strategy and "connects the dots" to help Business and Technology understand the enterprise strategic direction, technology impacts, and architectural strategic direction / priorities, thus enabling improved decision support, prioritization of efforts, and alignment with enterprise priorities to drive value realizationDevelops short and long term roadmaps, outlooks, and target state architectures that are aligned with strategies and prioritize both business delivery and technical debt reduction by working through ambiguity to translate business needs to technical driversDrives programs, initiatives and projects up and down the organizational hierarchy and supports RFPs and client presentations when needed by providing business-facing architectural input and ensuring enterprise mindset is evidentRealizes the value of investment portfolio by creating the new and different using an innovative, lean startup, digital-first, product mindsetDrives and adapts architecture frameworks, patterns, standards, and components adoption based on organizational and business context.Collaborates with Engineering and Solution Architecture teams on architectural topics and technology formulariesCoaches and mentors junior Architects and Technology resources across the enterpriseEvangelizes and advocates all things Enterprise Architecture (strategies, roadmaps, target state architectures, frameworks, standards, patterns, processes, etc.)Able to serve across spectrum of Architectural roles (Business and Technology) when neededDrives the Evernorth Architecture team to achieve its full potential by maximizing the effectiveness of its leadership the through organization, prioritization, processing, and funneling of data, information, and recommendations needed to make important decisions and take impactful action QUALIFICATIONS: Bachelor's degree in Software Engineering, Computer Science, Engineering or related field, advanced degree a plus8+ years of experience in a software engineering, infrastructure, or architecture environmentExcellent knowledge of IT strategic planning and capability development with experience implementing technology strategy and roadmaps; operates with an enterprise mindsetComfortable with ambiguity and willing to take principled bets; able to "think big" and challenge conventional wisdom regarding technology refresh and hypeStrong leadership, collaboration, and negotiation skills with technical and non-technical groups with a demonstrated ability to lead through influence and build consensusExecution focused with a "get things done" attitudeAble to process high volumes of complex information, synthesize key themes, and recommend paths forwardAbility to effectively communicate complex technical concepts to senior executives and customersAbility to build, maintain, and grow high-performing architecture teamsDeep practitioner of Agile and Lean Start-Up methodologiesDemonstrated continuous improvement and continuous learning mindsetAbility to cultivate a culture of openness, transparency, and inclusionSelf directed and able to operate at the level of intent, not instruction to accomplish goalsAbility to make timely, right-sized, and value-driven decisions in the best interest of the firm TECHNICAL COMPETENCIES: Comprehensive knowledge of strategy, business, and technology frameworks, tools, and processesSkilled at aligning technology capabilities to business solutionsComprehensive knowledge of enterprise architecture frameworks, tools, and processesComprehensive knowledge of Agile and Lean Startup processesAble to coach and mentor colleagues on architectural frameworks, patterns & best practicesStrong conceptual understanding of cloud engineering and cloud-native designStrong understanding of modern data modeling and data architecture practicesDeep understanding of non-functional requirements and their importance to solution designStrong financial acumen and knowledge of financial principles to support informed decisions that extract and create valuePreferred but not required: Voice infrastructure (telco carriers, session border controllers, SIP trunks, VOIP systems)IVR / Conversational AI / Chatbots / Self-Svc automation / Intelligent digital assistantsIntelligent routing / Service models and call flowAgent session control and Customer Relationship Management systemsContact Center as a Service (CCaaS) architectures and associated migration from on-prem. CRITICAL COMPETENCIES: Interpersonal & Organizational Savvy - must be able to influence and develop relationships at all levels of the organization (executive to engineers), and be able to navigate in a highly matrixed organization Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategiesCultivates Innovation - Creating new and better ways for the organization to be successfulLeadership & Decision-making - Takes a leading position, makes decisions that are timely, right-sized and value drivenCommunication - must have executive presence, ability to succinctly deliver key messages (verbal and written)Drives Results - Pushes team and cross functional partners to deliver needed results in tough circumstances and expedited timelinesAttitude - has an attitude or persona of "let's find a way to do it" attitude - no task is too big or too smallManages Complexity - Makes sense of complex and sometimes contradictory information to effectively solve problemsManages Ambiguity - Operates effectively and drives work forward even when things are not certain or there is no clear way forwardInstills Trust - Quickly gains confidence and trust of others through honesty, integrity, and authenticity Develops Talent - Mentors more junior team members to meet both their career goals and the organization's goalsIf you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.About The Cigna Group Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we're dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

McCarthy Building Companies, Inc.VDC Field Manager – Position Summary The VDC Field Manager is responsible for the overall management, implementation and execution of McCarthy's VDC field tools and technologies for virtual building within their assigned region. This role will focus on the application, execution and oversight of BIM field technologies and VDC workflows related to: building documentation, site surveying, robotic digital layout and reality capture. The VDC Field Manager reports to the Regional VDC Director and supports the development of VDC Engineers and Superintendents, along with Project Teams, for mentorship guidance as applicable to their roles and responsibilities. Key Responsibilities General Application Promote a culture of virtual building among all internal and external stakeholders.Subject-matter expert for survey, scanning and layout (reality capture) work practices and techniques.Effectively communicate value proposition and standard of care for all VDC Field capabilities.Develop integrated relationships with peers and leadership in key departments such as Business Development, Operations, Preconstruction, Design Integration, and Scheduling.Develop and lead implementation of VDC processes, best practices, technologies and their related training(s) for project teams, peer groups and regional initiatives.Maintain, evaluate, and communicate VDC lessons learned, best practices and metrics for all stages of the project lifecycle.Regional and Project ManagementRegional management of the VDC Field Team for planning and execution, including consensus building and integration with all partners/peers through project lifecycle.Development and ownership of field execution planning, contracts, proposals, resource plans, integration schedules, defined scopes of work, and ensure alignment within VDC cost budgets/estimates at the office and project level.Project-level oversight and execution of building documentation, reality capture (laser, lidar, 360 imagery, drone mapping, traditional measurement tools, etc.), site surveying and other capture related workflows.Collaborate with other VDC partners to plan, schedule and execute project deliverables.Track, report and communicate updates to resource, schedule, scope, and budget baselines.Integrate in with project teams and leadership to develop VDC plan scaled to needs of all projects at the onset of project startup.Process management of survey, scanning, layout in coordination with all other regional VDC standards of care.Maintain an active voice of leadership and be known as the VDC Field subject matter expert.Actively support regional VDC initiatives and national focus area projects.Ability to produce model content, collect laser scan data and processing and conduct drone flights.Creation of detailed VDC-specific schedules aligned with construction activities and field coordination.Coordinate project drafting, modeling and laser scanning needs directly with project teams for overall regional scheduling and workload.Tracking metrics and create case studies and lessons learned for equipment rental, project implementation costs and metrics reporting throughout and at project completion.Participate in the research, development and implementation of regional goals and initiatives and conduct regional VDC tools/process training.Laser Scanning General As-Built laser scanning and point cloud registration for site documentation.Concrete Wet and post pour scans and production of analysis and reporting for FF/FL.Construction Verification Scanning reporting and analysis to verify install placement and tolerance.Surveying Use of a wide range of surveying equipment and surveying software to conduct site surveys for verifying provided control, building positioning, property lines, easements and setbacks.Field locate and document monument control positions.Boundary Surveying lifecycle including estimating, site research, field recon, topo collection, analysis, boundary resolution, drafting, delivery preparation and QA/QC.Robotic Total Station Layout Point calculation, layout, verification of documents via georeferencing, data and file management, layout and building control, and support of training of robotic layout.Qualifications BS in Engineering, Construction Management, or Architecture is required or equivalent years of industry field experience.Professional credentials such as Licensed Surveyor (PLS) is strongly preferred.10+ years' construction experience in surveying, reality capture, construction layout and/or building documentation is required, field experience in Civil or Building trades is preferred.FAA Part 107 sUAS Drone License is strongly preferred.Specific understanding of construction materials, methods and construction sequencing.Strong verbal and written communication and ability to train other and build teams.Process oriented, self-motivated, ability to multi-task, prioritize workload and meet deadlinesDemonstrated ability to plan, facilitate and document meetings/initiatives to sufficient detail.Proficient with authoring, analysis and scheduling tools such as Autodesk Revit, Civil 3D, Leica Cyclone, FARO Scene, ClearEdge3D and other field technology-related softwares.Strong computer skills with daily word processing and documentation softwares such as Microsoft Office Suite, Bluebeam and related programs.Intra-Regional travel is required, Inter-Regional travel as needed to support other regions.McCarthy Building Companies is proud to be an equal opportunity and affirmative action employer regardless of race, color, gender, age, sexual orientation, gender identity, gender expression, religious beliefs, marital status, genetic information, national origin, disability, protected veteran status, or any other basis protected by federal, state, or local law.PI239892920